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"body": "Hello,\n\nWe hope this email finds you well.\n\nWe know how essential a dependable breast pump is for your breastfeeding journey, and we truly want to help you get this resolved as soon as possible. 💖\n\n**To better analyze the issue you're experiencing, please provide:**\n\n**1. The receipt that includes the ORDER DATE and the PUMP MODEL.**\n**2. A photo of the bottom of the motor to let us get the SN.**\n**3. UDI (Unique Device Identifier) information located on the bottom of the box.**\n\n* * *\n**To better understand the situation, please try to send us a VIDEO showing the issue.**\n\nAfter confirmation, we will provide you with further assistance.\n\nWe take your question very seriously, and your understanding and cooperation are very important to us—thank you for trusting us to make this right.\n\nHave a great day!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We hope this email finds you well.<br> <br>We know how essential a dependable breast pump is for your breastfeeding journey, and we truly want to help you get this resolved as soon as possible. 💖<br> <br><span style=\"color: rgb(188,90,16);\"><strong>To better analyze the issue you're experiencing, please provide:</strong></span><br> <br><span style=\"color: rgb(188,90,16);\"><strong>1. The receipt that includes the ORDER DATE and the PUMP MODEL.</strong></span><br><span style=\"color: rgb(188,90,16);\"><strong>2. A photo of the bottom of the motor to let us get the SN.</strong></span><br><span style=\"color: rgb(188,90,16);\"><strong>3. UDI (Unique Device Identifier) information located on the bottom of the box.</strong></span><br><hr><span style=\"background-color: #F5D5D8;\"><strong>To better understand the situation, please try to send us a VIDEO showing the issue.</strong></span><br> <br>After confirmation, we will provide you with further assistance.<br> <br>We take your question very seriously, and your understanding and cooperation are very important to us—thank you for trusting us to make this right.<br> <br>Have a great day!<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nWe hope this email finds you well.\n \nWe know how essential a dependable breast pump is for your breastfeeding journey, and we truly want to help you get this resolved as soon as possible. 💖\n \nTo better analyze the issue you're experiencing, please provide:\n \n1. The receipt that includes the ORDER DATE and the PUMP MODEL.\n2. A photo of the bottom of the motor to let us get the SN.\n3. UDI (Unique Device Identifier) information located on the bottom of the box.\n To better understand the situation, please try to send us a VIDEO showing the issue.\n \nAfter confirmation, we will provide you with further assistance.\n \nWe take your question very seriously, and your understanding and cooperation are very important to us—thank you for trusting us to make this right.\n \nHave a great day!\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "(05:22:10) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(05:22:22) Gabrielle: Product and event consultation\n(05:22:30) Momcozy: Happy to serve you! Whether you want to know product details or the latest event information, I can introduce them to you in detail. What would you like to consult today?\n(05:22:53) Gabrielle: Both of my momcozy pumps (left & right) don’t have strong suction anymore\n(05:23:01) Momcozy: To help you get the best support for your suction issue, could you please let me know your Momcozy pump model? (You can usually find the model number on the bottom of your pump or on the packaging box!) This will help me provide the most accurate guidance for your pumps.\n(05:23:19) Gabrielle: Air1\n(05:23:36) Momcozy: Let’s get your Momcozy Air1 pumps back to their best! Here’s a step-by-step guide to troubleshoot weak suction on both sides:\n\n 1. Make sure your pump is fully charged, set to expression mode, and gradually increase the suction to a comfy, effective level.\n 2. Test the motor: remove accessories, run the pump, and place a small strip of paper over the suction hole—if it flutters, the motor’s working!\n 3. Check every connection for leaks, especially the membranes, duckbill valves, and breast seal.\n 4. Double-check that all parts are assembled correctly and nothing’s missing.\n 5. Ensure the flange fits snugly against your breast—no gaps!\n 6. Inspect soft parts for wear and replace if needed.\n 7. Dry tubing and check for any blockages.\n\nIf both sides still feel weak, please contact customer support with your findings!\n(05:23:41) Momcozy: Let’s get your Momcozy Air1 pumps back in action! Here’s what you can try:\n\n 1. Make sure your pumps are fully charged and set to expression mode, then gradually increase the suction to a comfortable level.\n 2. Test the motor by running the pump without accessories and placing a small strip of paper over the suction hole—if it flutters, the motor is working!\n 3. Check all connections for leaks, especially the membranes, duckbill valves, and breast seal.\n 4. Confirm all parts are assembled correctly and nothing’s missing.\n 5. Ensure the flange fits snugly against your breast—no gaps!\n 6. Inspect soft parts for wear and replace if needed.\n 7. Make sure tubing is dry and clear of blockages.\n\nYou can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n(05:24:08) Gabrielle: Still weak suction\n(05:24:13) Momcozy: I’m really sorry the previous steps didn’t fix the suction issue with your Momcozy Air1 pumps. Don’t worry—I’ll arrange for our specialist team to help you further! We’re here to make sure you get the support you need.\n(05:24:17) Momcozy: To get you the best help from our specialist team, could you please share your order number with me? This will help us quickly find your purchase and support you even better!\n(05:24:31) Gabrielle: Purchased from target\n(05:24:39) Momcozy: Could you please share the order number from your Target purchase receipt with me? This will help us quickly connect you with our support team and get your issue sorted out as soon as possible!\n(05:24:52) Gabrielle: I no longer have it\n(05:24:56) Momcozy: An error occurred, please try again later.\n(05:25:11) Gabrielle: ??\n(05:25:17) Momcozy: How can I assist you today?\n(05:25:37) Gabrielle: I don’t have my target receipt anymore\n(05:25:42) Momcozy: Thank you for letting me know! No worries about the missing receipt. How would you like to move forward with your Air1 pumps? Would you like more troubleshooting, a replacement part, or something else?\n(05:26:00) Gabrielle: Replacements\n(05:26:10) Momcozy: I’m on it! I’m currently looking for the best solution to help you with your Momcozy Air1 pumps. Thank you for your patience!\n(05:26:19) Momcozy: Let’s try a few steps to help with the weak suction on both sides of your Momcozy Air1 pumps! First, remove all accessories and test the motor by placing a small strip of paper over the suction hole in expression mode—if it flutters, the motor is working and the issue may be with the accessories or assembly. Next, check the duckbill valve and diaphragm for any tears, warping, or wear, and make sure all parts are installed correctly and nothing is missing. Silicone parts like the duckbill valve, diaphragm, linker, flange shields, and inserts are consumables and should be replaced every 1–3 months. If the problem continues after these checks, please contact customer support with your findings for further help. I don’t have information about the replacement process for Target purchases without a receipt.\n(05:26:19) Gabrielle: Thank you\n(05:26:27) Momcozy: How else can I help you today?\n(05:26:54) Gabrielle: Still weak\n(05:27:15) Momcozy: Let’s walk through some steps to help with the weak suction on both sides of your Momcozy Air1 pumps! First, make sure your pump is fully charged and try gradually increasing the suction level. Test the motor by removing accessories, turning on expression mode, and placing a small strip of paper over the suction hole—if it flutters, the motor is working. If you have two pumps, try switching the motors to see if the issue follows. Check all parts for damage, especially the duckbill valve and diaphragm, and make sure everything is assembled securely and airtight. Ensure the flange fits well and forms a good seal. Replace any worn soft parts if needed. If the problem still persists, please reach out to our customer support for further help!\n(05:27:18) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER\n(05:27:28) Gabrielle: Leave a message\n(05:27:32) Momcozy: Please leave the following information, which will help us solve your problem more quickly and accurately. (If you have already provided it, please ignore.):\n\n 1. Your order number and the purchasing platform.\n\n 2. The unique device identifier (UDI) at the bottom of the product packaging box. You can scan the QR code next to the production date and serial number (SN) on the packaging box to obtain the UDI. If the packaging box has been discarded or there is no UDI label, you can also scan the QR code at the bottom of the device to obtain the product serial number (SN).\n\n 3. Clear photos or short videos to demonstrate the problem.\n\nWe will convert your message into a work order and synchronize it to the support team in a timely manner.\n\nPlease rest assured that we will contact you actively within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner.\n\nThank you for using the online chat. Have a nice day. 😊",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(05:22:10) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(05:22:22) Gabrielle: Product and event consultation\n<br>(05:22:30) Momcozy: Happy to serve you! Whether you want to know product details or the latest event information, I can introduce them to you in detail. What would you like to consult today?\n<br>(05:22:53) Gabrielle: Both of my momcozy pumps (left & right) don’t have strong suction anymore\n<br>(05:23:01) Momcozy: To help you get the best support for your suction issue, could you please let me know your Momcozy pump model? (You can usually find the model number on the bottom of your pump or on the packaging box!) This will help me provide the most accurate guidance for your pumps.\n<br>(05:23:19) Gabrielle: Air1\n<br>(05:23:36) Momcozy: Let’s get your Momcozy Air1 pumps back to their best! Here’s a step-by-step guide to troubleshoot weak suction on both sides:</p>\n\n<p dir=\"auto\"> 1. Make sure your pump is fully charged, set to expression mode, and gradually increase the suction to a comfy, effective level.\n<br> 2. Test the motor: remove accessories, run the pump, and place a small strip of paper over the suction hole—if it flutters, the motor’s working!\n<br> 3. Check every connection for leaks, especially the membranes, duckbill valves, and breast seal.\n<br> 4. Double-check that all parts are assembled correctly and nothing’s missing.\n<br> 5. Ensure the flange fits snugly against your breast—no gaps!\n<br> 6. Inspect soft parts for wear and replace if needed.\n<br> 7. Dry tubing and check for any blockages.</p>\n\n<p dir=\"auto\">If both sides still feel weak, please contact customer support with your findings!\n<br>(05:23:41) Momcozy: Let’s get your Momcozy Air1 pumps back in action! Here’s what you can try:</p>\n\n<p dir=\"auto\"> 1. Make sure your pumps are fully charged and set to expression mode, then gradually increase the suction to a comfortable level.\n<br> 2. Test the motor by running the pump without accessories and placing a small strip of paper over the suction hole—if it flutters, the motor is working!\n<br> 3. Check all connections for leaks, especially the membranes, duckbill valves, and breast seal.\n<br> 4. Confirm all parts are assembled correctly and nothing’s missing.\n<br> 5. Ensure the flange fits snugly against your breast—no gaps!\n<br> 6. Inspect soft parts for wear and replace if needed.\n<br> 7. Make sure tubing is dry and clear of blockages.</p>\n\n<p dir=\"auto\">You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n<br>(05:24:08) Gabrielle: Still weak suction\n<br>(05:24:13) Momcozy: I’m really sorry the previous steps didn’t fix the suction issue with your Momcozy Air1 pumps. Don’t worry—I’ll arrange for our specialist team to help you further! We’re here to make sure you get the support you need.\n<br>(05:24:17) Momcozy: To get you the best help from our specialist team, could you please share your order number with me? This will help us quickly find your purchase and support you even better!\n<br>(05:24:31) Gabrielle: Purchased from target\n<br>(05:24:39) Momcozy: Could you please share the order number from your Target purchase receipt with me? This will help us quickly connect you with our support team and get your issue sorted out as soon as possible!\n<br>(05:24:52) Gabrielle: I no longer have it\n<br>(05:24:56) Momcozy: An error occurred, please try again later.\n<br>(05:25:11) Gabrielle: ??\n<br>(05:25:17) Momcozy: How can I assist you today?\n<br>(05:25:37) Gabrielle: I don’t have my target receipt anymore\n<br>(05:25:42) Momcozy: Thank you for letting me know! No worries about the missing receipt. How would you like to move forward with your Air1 pumps? Would you like more troubleshooting, a replacement part, or something else?\n<br>(05:26:00) Gabrielle: Replacements\n<br>(05:26:10) Momcozy: I’m on it! I’m currently looking for the best solution to help you with your Momcozy Air1 pumps. Thank you for your patience!\n<br>(05:26:19) Momcozy: Let’s try a few steps to help with the weak suction on both sides of your Momcozy Air1 pumps! First, remove all accessories and test the motor by placing a small strip of paper over the suction hole in expression mode—if it flutters, the motor is working and the issue may be with the accessories or assembly. Next, check the duckbill valve and diaphragm for any tears, warping, or wear, and make sure all parts are installed correctly and nothing is missing. Silicone parts like the duckbill valve, diaphragm, linker, flange shields, and inserts are consumables and should be replaced every 1–3 months. If the problem continues after these checks, please contact customer support with your findings for further help. I don’t have information about the replacement process for Target purchases without a receipt.\n<br>(05:26:19) Gabrielle: Thank you\n<br>(05:26:27) Momcozy: How else can I help you today?\n<br>(05:26:54) Gabrielle: Still weak\n<br>(05:27:15) Momcozy: Let’s walk through some steps to help with the weak suction on both sides of your Momcozy Air1 pumps! First, make sure your pump is fully charged and try gradually increasing the suction level. Test the motor by removing accessories, turning on expression mode, and placing a small strip of paper over the suction hole—if it flutters, the motor is working. If you have two pumps, try switching the motors to see if the issue follows. Check all parts for damage, especially the duckbill valve and diaphragm, and make sure everything is assembled securely and airtight. Ensure the flange fits well and forms a good seal. Replace any worn soft parts if needed. If the problem still persists, please reach out to our customer support for further help!\n<br>(05:27:18) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!</p>\n\n<p dir=\"auto\">LEAVE A MESSAGE, TRY AGAIN LATER\n<br>(05:27:28) Gabrielle: Leave a message\n<br>(05:27:32) Momcozy: Please leave the following information, which will help us solve your problem more quickly and accurately. (If you have already provided it, please ignore.):</p>\n\n<p dir=\"auto\"> 1. Your order number and the purchasing platform.</p>\n\n<p dir=\"auto\"> 2. The unique device identifier (UDI) at the bottom of the product packaging box. You can scan the QR code next to the production date and serial number (SN) on the packaging box to obtain the UDI. If the packaging box has been discarded or there is no UDI label, you can also scan the QR code at the bottom of the device to obtain the product serial number (SN).</p>\n\n<p dir=\"auto\"> 3. Clear photos or short videos to demonstrate the problem.</p>\n\n<p dir=\"auto\">We will convert your message into a work order and synchronize it to the support team in a timely manner.</p>\n\n<p dir=\"auto\">Please rest assured that we will contact you actively within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner.</p>\n\n<p dir=\"auto\">Thank you for using the online chat. Have a nice day. 😊</p></div>",
"plain_body": "(05:22:10) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(05:22:22) Gabrielle: Product and event consultation\n\n(05:22:30) Momcozy: Happy to serve you! Whether you want to know product details or the latest event information, I can introduce them to you in detail. What would you like to consult today?\n\n(05:22:53) Gabrielle: Both of my momcozy pumps (left & right) don’t have strong suction anymore\n\n(05:23:01) Momcozy: To help you get the best support for your suction issue, could you please let me know your Momcozy pump model? (You can usually find the model number on the bottom of your pump or on the packaging box!) This will help me provide the most accurate guidance for your pumps.\n\n(05:23:19) Gabrielle: Air1\n\n(05:23:36) Momcozy: Let’s get your Momcozy Air1 pumps back to their best! Here’s a step-by-step guide to troubleshoot weak suction on both sides: \n\n 1. Make sure your pump is fully charged, set to expression mode, and gradually increase the suction to a comfy, effective level.\n\n 2. Test the motor: remove accessories, run the pump, and place a small strip of paper over the suction hole—if it flutters, the motor’s working!\n\n 3. Check every connection for leaks, especially the membranes, duckbill valves, and breast seal.\n\n 4. Double-check that all parts are assembled correctly and nothing’s missing.\n\n 5. Ensure the flange fits snugly against your breast—no gaps!\n\n 6. Inspect soft parts for wear and replace if needed.\n\n 7. Dry tubing and check for any blockages. \n\n If both sides still feel weak, please contact customer support with your findings!\n\n(05:23:41) Momcozy: Let’s get your Momcozy Air1 pumps back in action! Here’s what you can try: \n\n 1. Make sure your pumps are fully charged and set to expression mode, then gradually increase the suction to a comfortable level.\n\n 2. Test the motor by running the pump without accessories and placing a small strip of paper over the suction hole—if it flutters, the motor is working!\n\n 3. Check all connections for leaks, especially the membranes, duckbill valves, and breast seal.\n\n 4. Confirm all parts are assembled correctly and nothing’s missing.\n\n 5. Ensure the flange fits snugly against your breast—no gaps!\n\n 6. Inspect soft parts for wear and replace if needed.\n\n 7. Make sure tubing is dry and clear of blockages. \n\n You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n\n(05:24:08) Gabrielle: Still weak suction\n\n(05:24:13) Momcozy: I’m really sorry the previous steps didn’t fix the suction issue with your Momcozy Air1 pumps. Don’t worry—I’ll arrange for our specialist team to help you further! We’re here to make sure you get the support you need.\n\n(05:24:17) Momcozy: To get you the best help from our specialist team, could you please share your order number with me? This will help us quickly find your purchase and support you even better!\n\n(05:24:31) Gabrielle: Purchased from target\n\n(05:24:39) Momcozy: Could you please share the order number from your Target purchase receipt with me? This will help us quickly connect you with our support team and get your issue sorted out as soon as possible!\n\n(05:24:52) Gabrielle: I no longer have it\n\n(05:24:56) Momcozy: An error occurred, please try again later.\n\n(05:25:11) Gabrielle: ??\n\n(05:25:17) Momcozy: How can I assist you today?\n\n(05:25:37) Gabrielle: I don’t have my target receipt anymore\n\n(05:25:42) Momcozy: Thank you for letting me know! No worries about the missing receipt. How would you like to move forward with your Air1 pumps? Would you like more troubleshooting, a replacement part, or something else?\n\n(05:26:00) Gabrielle: Replacements\n\n(05:26:10) Momcozy: I’m on it! I’m currently looking for the best solution to help you with your Momcozy Air1 pumps. Thank you for your patience!\n\n(05:26:19) Momcozy: Let’s try a few steps to help with the weak suction on both sides of your Momcozy Air1 pumps! First, remove all accessories and test the motor by placing a small strip of paper over the suction hole in expression mode—if it flutters, the motor is working and the issue may be with the accessories or assembly. Next, check the duckbill valve and diaphragm for any tears, warping, or wear, and make sure all parts are installed correctly and nothing is missing. Silicone parts like the duckbill valve, diaphragm, linker, flange shields, and inserts are consumables and should be replaced every 1–3 months. If the problem continues after these checks, please contact customer support with your findings for further help. I don’t have information about the replacement process for Target purchases without a receipt.\n\n(05:26:19) Gabrielle: Thank you\n\n(05:26:27) Momcozy: How else can I help you today?\n\n(05:26:54) Gabrielle: Still weak\n\n(05:27:15) Momcozy: Let’s walk through some steps to help with the weak suction on both sides of your Momcozy Air1 pumps! First, make sure your pump is fully charged and try gradually increasing the suction level. Test the motor by removing accessories, turning on expression mode, and placing a small strip of paper over the suction hole—if it flutters, the motor is working. If you have two pumps, try switching the motors to see if the issue follows. Check all parts for damage, especially the duckbill valve and diaphragm, and make sure everything is assembled securely and airtight. Ensure the flange fits well and forms a good seal. Replace any worn soft parts if needed. If the problem still persists, please reach out to our customer support for further help!\n\n(05:27:18) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(05:27:28) Gabrielle: Leave a message\n\n(05:27:32) Momcozy: Please leave the following information, which will help us solve your problem more quickly and accurately. (If you have already provided it, please ignore.): \n\n 1. Your order number and the purchasing platform. \n\n 2. The unique device identifier (UDI) at the bottom of the product packaging box. You can scan the QR code next to the production date and serial number (SN) on the packaging box to obtain the UDI. If the packaging box has been discarded or there is no UDI label, you can also scan the QR code at the bottom of the device to obtain the product serial number (SN). \n\n 3. Clear photos or short videos to demonstrate the problem. \n\n We will convert your message into a work order and synchronize it to the support team in a timely manner. \n\n Please rest assured that we will contact you actively within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner. \n\n Thank you for using the online chat. Have a nice day. 😊",
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