提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252917",
"subject": "Voicemail from: Caller +1 (347) 249-7217",
"description": "Call from: +1 (347) 249-7217\\nTime of call: May 12, 2026 at 9:09:22 PM UTC",
"status": "solved",
"priority": "high",
"product_model": "",
"created_at": "2026-05-12T21:11:38Z",
"updated_at": "2026-05-13T12:21:58Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "Issue Details: cx hang up",
"agents_notes": "Issue Details: cx hang up",
"category_field_id": "34154549939865",
"category_name": "Orders&Logistics::MO-Modify address",
"category_value": "orders_logistics__mo-modify_address",
"category_zh": "修改收货地址"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 5,
"voice": 2,
"system": 1
}
},
"messages": [
{
"conversation_id": "57884986031129",
"type": "Comment",
"created_at": "2026-05-13T12:21:58Z",
"author_id": "34818873586969",
"author_name": "CT-Matthew",
"author_role": "agent",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Customer Communications: OB\n \nIssue Details: cx hang up\n \nResolution Offered: none\n \nCustomer Responses: Agreed\n \nFollow-up Actions: None\n \nEscalation Details: N/A"
},
{
"conversation_id": "57884930245273",
"type": "Comment",
"created_at": "2026-05-13T12:20:39Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Matt from Momcozy returned a customer's call regarding a request to change the email associated with their order. The customer confirmed the intention to change the email. The call experienced poor audio quality, causing difficulties in communication. No resolution or next steps were explicitly stated during the conversation. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57884925635993",
"type": "Comment",
"created_at": "2026-05-13T12:20:38Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:01AgentHello? Hello, ma'am. Good morning. This is Matt from momcozy returning your call. Uh, this is regarding about your order, uh, that you want to change the email.00:15AgentThis is for the it'll work This is from momcozy, ma'am. Oh, yes. Yes. I did. So I leave a message.00:29AgentSorry, ma'am. The line is cutting in off. I cannot hear you clearly. Hello, ma'am?\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57884938344089",
"type": "VoiceComment",
"created_at": "2026-05-13T12:20:24Z",
"author_id": "34818873586969",
"author_name": "CT-Matthew",
"author_role": "agent",
"sender_type": "agent",
"channel": "voice",
"public": true,
"recording_type": "call",
"text": "Outbound call to +1 (347) 249-7217\nCall Details:\n\nCall from: +1 (619) 848-0676\nCall to: +1 (347) 249-7217\nTime of call: 2026-05-13 12:19:22 UTC\nCalled by: CT-Matthew\nLength of phone call: 1 minute, 1 second\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA148c7e9671c36ef361d3bdaf1b472179/twilio/recording"
},
{
"conversation_id": "57884780919961",
"type": "VoiceComment",
"created_at": "2026-05-13T12:15:12Z",
"author_id": "34818873586969",
"author_name": "CT-Matthew",
"author_role": "agent",
"sender_type": "agent",
"channel": "system",
"public": true,
"recording_type": "voicemail",
"text": "Request #1252910 \"Voicemail from: Caller +1 (347) ...\" was closed and merged into this request. Last comment in request #1252910:\r\n\r\nVoicemail from +1 (347) 249-7217\nCall Details:\n\nCall from: +1 (347) 249-7217\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12T21:06:44Z\nLocation: Brooklyn, New York, United States\nAnswered by: Caller +1 (347) 249-7217\nLength of phone call: 2 minutes, 26 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA967af66682b900bce9bdd3ede78fd992/twilio/voicemail/recording"
},
{
"conversation_id": "57856935776025",
"type": "Comment",
"created_at": "2026-05-12T21:11:47Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Customer Maria Little is requesting assistance to change her registered email address from marlitt764@gmail, to which she no longer has access. She has placed an order related to a registry for Stacy Bayo, but the order was sent to the wrong address due to a mistake. The intended recipient, Stacy Bayo, never received the package. Maria contacted USPS and requested the package to be returned to the sender for a refund. She is seeking clarification and an update on the status of her order and refund. Maria has requested a phone call at (347) 249-7217 to discuss the matter further, as she cannot access her email. No specific next steps or outcomes have been provided yet; Maria awaits a callback for resolution. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57856930767769",
"type": "Comment",
"created_at": "2026-05-12T21:11:43Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:00CustomerHi. My name is Maria Little. My telephone number is (347) 249-7217. My email, I have no access to, but I'm gonna give it to you. I wanted to see whether you can change.00:14CustomerHow can I go about changing my email? My email is marlitt764@gmail, but I don't have access to that email anymore. It's no good. So I was wondering if someone can call me at the soon my soonest, you know, convenience because I had ordered something and or stay she she Stacy Bayo has a registry. I ordered something, and she never got it because I made a mistake, and and and I wrote the wrong address.00:54CustomerThey didn't give it to her. So I told I called them. I called the u p USPS, and I let them know just send back the the package back to the sender so I can get refunds for it. I can get my refund back get my money back. If you can call me and let me know what's going on because I I don't have no idea of what's going on because I don't have access to my email.01:32CustomerSo if someone can call me by at this number, I would really, really appreciate it. Thank you.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57856930662041",
"type": "VoiceComment",
"created_at": "2026-05-12T21:11:38Z",
"author_id": "57698775761561",
"author_name": "Caller +1 (347) 249-7217",
"author_role": "end-user",
"sender_type": "customer",
"channel": "voice",
"public": true,
"recording_type": "voicemail",
"text": "Voicemail from +1 (347) 249-7217\nCall Details:\n\nCall from: +1 (347) 249-7217\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12 21:09:22 UTC\nLocation: Brooklyn, New York, United States\nAnswered by: Caller +1 (347) 249-7217\nLength of phone call: 2 minutes, 14 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAc1155289504a9dc9f33a17888bae2b4e/twilio/voicemail/recording"
}
]
}
conversation_raw_json
{
"conversations": [
{
"id": 57884986031129,
"type": "Comment",
"author_id": 34818873586969,
"body": "Customer Communications: OB\n\nIssue Details: cx hang up\n\nResolution Offered: none\n\nCustomer Responses: Agreed\n\nFollow-up Actions: None\n\nEscalation Details: N/A",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Customer Communications: OB<br> <br>Issue Details: cx hang up<br> <br>Resolution Offered: none<br> <br>Customer Responses: Agreed<br> <br>Follow-up Actions: None<br> <br>Escalation Details: N/A<br></div>",
"plain_body": "Customer Communications: OB\n \nIssue Details: cx hang up\n \nResolution Offered: none\n \nCustomer Responses: Agreed\n \nFollow-up Actions: None\n \nEscalation Details: N/A",
"public": false,
"attachments": [],
"audit_id": 57884986031001,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-13T12:21:58Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Naga, 05, Philippines",
"latitude": 13.6166,
"longitude": 123.1804
},
"custom": {}
}
},
{
"id": 57884930245273,
"type": "Comment",
"author_id": -1,
"body": "#### **Call summary:**\n\n\n- Matt from Momcozy returned a customer's call regarding a request to change the email associated with their order.\n- The customer confirmed the intention to change the email.\n- The call experienced poor audio quality, causing difficulties in communication.\n- No resolution or next steps were explicitly stated during the conversation.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Matt from Momcozy returned a customer's call regarding a request to change the email associated with their order.</li><li>The customer confirmed the intention to change the email.</li><li>The call experienced poor audio quality, causing difficulties in communication.</li><li>No resolution or next steps were explicitly stated during the conversation.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Matt from Momcozy returned a customer's call regarding a request to change the email associated with their order. The customer confirmed the intention to change the email. The call experienced poor audio quality, causing difficulties in communication. No resolution or next steps were explicitly stated during the conversation. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
"public": false,
"attachments": [],
"audit_id": 57884930230553,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-13T12:20:39Z",
"metadata": {
"system": {
"client": "voice_service",
"ip_address": "127.0.0.6"
},
"custom": {}
}
},
{
"id": 57884925635993,
"type": "Comment",
"author_id": -1,
"body": "#### **Call transcript:**\n\n\n**00:01** **Agent** Hello? Hello, ma'am. Good morning. This is Matt from momcozy returning your call. Uh, this is regarding about your order, uh, that you want to change the email.\n**00:15** **Agent** This is for the it'll work This is from momcozy, ma'am. Oh, yes. Yes. I did. So I leave a message.\n**00:29** **Agent** Sorry, ma'am. The line is cutting in off. I cannot hear you clearly. Hello, ma'am?\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello? Hello, ma'am. Good morning. This is Matt from momcozy returning your call. Uh, this is regarding about your order, uh, that you want to change the email.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:15</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">This is for the it'll work This is from momcozy, ma'am. Oh, yes. Yes. I did. So I leave a message.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:29</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Sorry, ma'am. The line is cutting in off. I cannot hear you clearly. Hello, ma'am?</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call transcript: \n00:01AgentHello? Hello, ma'am. Good morning. This is Matt from momcozy returning your call. Uh, this is regarding about your order, uh, that you want to change the email.00:15AgentThis is for the it'll work This is from momcozy, ma'am. Oh, yes. Yes. I did. So I leave a message.00:29AgentSorry, ma'am. The line is cutting in off. I cannot hear you clearly. Hello, ma'am?\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
"public": false,
"attachments": [],
"audit_id": 57884925635353,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-13T12:20:38Z",
"metadata": {
"system": {
"client": "voice_service",
"ip_address": "127.0.0.6"
},
"custom": {}
}
},
{
"id": 57884938344089,
"type": "VoiceComment",
"public": true,
"data": {
"from": "+16198480676",
"to": "+13472497217",
"recording_url": "https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA148c7e9671c36ef361d3bdaf1b472179/twilio/recording",
"recording_type": "call",
"recorded": true,
"recording_consent_action": null,
"call_id": 57884884049433,
"call_duration": 61,
"answered_by_id": 34818873586969,
"started_at": "2026-05-13T12:19:22Z",
"location": "",
"author_id": 34818873586969,
"public": true,
"brand_id": 32404259465241,
"via_id": 35,
"line_type": "phone",
"answered_by_name": "CT-Matthew",
"transcription_status": "completed"
},
"formatted_from": "+1 (619) 848-0676",
"formatted_to": "+1 (347) 249-7217",
"transcription_visible": false,
"author_id": 34818873586969,
"body": "Outbound call to +1 (347) 249-7217\nCall Details:\n\nCall from: +1 (619) 848-0676\nCall to: +1 (347) 249-7217\nTime of call: 2026-05-13 12:19:22 UTC\nCalled by: CT-Matthew\nLength of phone call: 1 minute, 1 second\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA148c7e9671c36ef361d3bdaf1b472179/twilio/recording\n",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Outbound call to +1 (347) 249-7217<br>\nCall Details:</p>\n<p dir=\"auto\">Call from: +1 (619) 848-0676<br>\nCall to: +1 (347) 249-7217<br>\nTime of call: 2026-05-13 12:19:22 UTC<br>\nCalled by: CT-Matthew<br>\nLength of phone call: 1 minute, 1 second<br>\nListen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA148c7e9671c36ef361d3bdaf1b472179/twilio/recording\" rel=\"noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA148c7e9671c36ef361d3bdaf1b472179/twilio/recording</a></p></div>",
"trusted": true,
"attachments": [],
"created_at": "2026-05-13T12:20:24Z",
"audit_id": 57884901181849,
"via": {
"channel": "voice",
"source": {
"rel": "outbound",
"from": {
"formatted_phone": "+1 (619) 848-0676",
"phone": "+16198480676",
"name": "Rootglobal",
"brand_id": 32404259465241
},
"to": {
"formatted_phone": "+1 (347) 249-7217",
"phone": "+13472497217",
"name": "Caller +1 (347) 249-7217"
}
}
},
"metadata": {
"system": {
"client": "",
"ip_address": "",
"location": "Naga, 05, Philippines",
"latitude": 13.6166,
"longitude": 123.1804
},
"custom": {}
}
},
{
"id": 57884780919961,
"type": "VoiceComment",
"via": {
"channel": "system",
"source": {
"to": {},
"from": {
"ticket_id": null,
"subject": null,
"ticket_ids": [
1252910
]
},
"rel": "merge"
}
},
"public": true,
"data": {
"from": "+13472497217",
"to": "+16198480676",
"recording_url": "https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA967af66682b900bce9bdd3ede78fd992/twilio/voicemail/recording",
"recording_type": "voicemail",
"recorded": true,
"recording_consent_action": null,
"call_id": 57856888846105,
"call_duration": 146,
"answered_by_id": 57698775761561,
"started_at": "2026-05-12T21:06:44Z",
"location": "Brooklyn, New York, United States",
"author_id": 57698775761561,
"public": true,
"brand_id": 32404259465241,
"via_id": 33,
"line_type": "phone",
"answered_by_name": "Caller +1 (347) 249-7217",
"transcription_status": "completed",
"merged": true
},
"formatted_from": "+1 (347) 249-7217",
"formatted_to": "+1 (619) 848-0676",
"transcription_visible": false,
"author_id": 34818873586969,
"body": "Request #1252910 \"Voicemail from: Caller +1 (347) ...\" was closed and merged into this request. Last comment in request #1252910:\r\n\r\nVoicemail from +1 (347) 249-7217\nCall Details:\n\nCall from: +1 (347) 249-7217\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12T21:06:44Z\nLocation: Brooklyn, New York, United States\nAnswered by: Caller +1 (347) 249-7217\nLength of phone call: 2 minutes, 26 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA967af66682b900bce9bdd3ede78fd992/twilio/voicemail/recording\n",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Request <a href=\"/agent/tickets/1252910\" target=\"_blank\" rel=\"ticket\">#1252910</a> \"Voicemail from: Caller +1 (347) ...\" was closed and merged into this request. Last comment in request <a href=\"/agent/tickets/1252910\" target=\"_blank\" rel=\"ticket\">#1252910</a>:</p>\n<p dir=\"auto\">Voicemail from +1 (347) 249-7217<br>\nCall Details:</p>\n<p dir=\"auto\">Call from: +1 (347) 249-7217<br>\nCall to: +1 (619) 848-0676<br>\nTime of call: 2026-05-12T21:06:44Z<br>\nLocation: Brooklyn, New York, United States<br>\nAnswered by: Caller +1 (347) 249-7217<br>\nLength of phone call: 2 minutes, 26 seconds<br>\nListen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA967af66682b900bce9bdd3ede78fd992/twilio/voicemail/recording\" rel=\"noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA967af66682b900bce9bdd3ede78fd992/twilio/voicemail/recording</a></p></div>",
"trusted": true,
"attachments": [],
"created_at": "2026-05-13T12:15:12Z",
"audit_id": 57884780919705,
"metadata": {
"system": {
"location": "Naga, 05, Philippines",
"latitude": 13.6166,
"longitude": 123.1804
},
"custom": {}
}
},
{
"id": 57856935776025,
"type": "Comment",
"author_id": -1,
"body": "#### **Call summary:**\n\n\n- Customer Maria Little is requesting assistance to change her registered email address from marlitt764@gmail, to which she no longer has access.\n- She has placed an order related to a registry for Stacy Bayo, but the order was sent to the wrong address due to a mistake.\n- The intended recipient, Stacy Bayo, never received the package.\n- Maria contacted USPS and requested the package to be returned to the sender for a refund.\n- She is seeking clarification and an update on the status of her order and refund.\n- Maria has requested a phone call at (347) 249-7217 to discuss the matter further, as she cannot access her email.\n- No specific next steps or outcomes have been provided yet; Maria awaits a callback for resolution.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer Maria Little is requesting assistance to change her registered email address from marlitt764@gmail, to which she no longer has access.</li><li>She has placed an order related to a registry for Stacy Bayo, but the order was sent to the wrong address due to a mistake.</li><li>The intended recipient, Stacy Bayo, never received the package.</li><li>Maria contacted USPS and requested the package to be returned to the sender for a refund.</li><li>She is seeking clarification and an update on the status of her order and refund.</li><li>Maria has requested a phone call at (347) 249-7217 to discuss the matter further, as she cannot access her email.</li><li>No specific next steps or outcomes have been provided yet; Maria awaits a callback for resolution.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Customer Maria Little is requesting assistance to change her registered email address from marlitt764@gmail, to which she no longer has access. She has placed an order related to a registry for Stacy Bayo, but the order was sent to the wrong address due to a mistake. The intended recipient, Stacy Bayo, never received the package. Maria contacted USPS and requested the package to be returned to the sender for a refund. She is seeking clarification and an update on the status of her order and refund. Maria has requested a phone call at (347) 249-7217 to discuss the matter further, as she cannot access her email. No specific next steps or outcomes have been provided yet; Maria awaits a callback for resolution. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
"public": false,
"attachments": [],
"audit_id": 57856914806297,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-12T21:11:47Z",
"metadata": {
"system": {
"client": "voice_service",
"ip_address": "127.0.0.6"
},
"custom": {}
}
},
{
"id": 57856930767769,
"type": "Comment",
"author_id": -1,
"body": "#### **Call transcript:**\n\n\n**00:00** **Customer** Hi. My name is Maria Little. My telephone number is (347) 249-7217. My email, I have no access to, but I'm gonna give it to you. I wanted to see whether you can change.\n**00:14** **Customer** How can I go about changing my email? My email is marlitt764@gmail, but I don't have access to that email anymore. It's no good. So I was wondering if someone can call me at the soon my soonest, you know, convenience because I had ordered something and or stay she she Stacy Bayo has a registry. I ordered something, and she never got it because I made a mistake, and and and I wrote the wrong address.\n**00:54** **Customer** They didn't give it to her. So I told I called them. I called the u p USPS, and I let them know just send back the the package back to the sender so I can get refunds for it. I can get my refund back get my money back. If you can call me and let me know what's going on because I I don't have no idea of what's going on because I don't have access to my email.\n**01:32** **Customer** So if someone can call me by at this number, I would really, really appreciate it. Thank you.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. My name is Maria Little. My telephone number is (347) 249-7217. My email, I have no access to, but I'm gonna give it to you. I wanted to see whether you can change.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:14</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">How can I go about changing my email? My email is marlitt764@gmail, but I don't have access to that email anymore. It's no good. So I was wondering if someone can call me at the soon my soonest, you know, convenience because I had ordered something and or stay she she Stacy Bayo has a registry. I ordered something, and she never got it because I made a mistake, and and and I wrote the wrong address.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:54</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">They didn't give it to her. So I told I called them. I called the u p USPS, and I let them know just send back the the package back to the sender so I can get refunds for it. I can get my refund back get my money back. If you can call me and let me know what's going on because I I don't have no idea of what's going on because I don't have access to my email.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:32</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So if someone can call me by at this number, I would really, really appreciate it. Thank you.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call transcript: \n00:00CustomerHi. My name is Maria Little. My telephone number is (347) 249-7217. My email, I have no access to, but I'm gonna give it to you. I wanted to see whether you can change.00:14CustomerHow can I go about changing my email? My email is marlitt764@gmail, but I don't have access to that email anymore. It's no good. So I was wondering if someone can call me at the soon my soonest, you know, convenience because I had ordered something and or stay she she Stacy Bayo has a registry. I ordered something, and she never got it because I made a mistake, and and and I wrote the wrong address.00:54CustomerThey didn't give it to her. So I told I called them. I called the u p USPS, and I let them know just send back the the package back to the sender so I can get refunds for it. I can get my refund back get my money back. If you can call me and let me know what's going on because I I don't have no idea of what's going on because I don't have access to my email.01:32CustomerSo if someone can call me by at this number, I would really, really appreciate it. Thank you.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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"body": "Voicemail from +1 (347) 249-7217\nCall Details:\n\nCall from: +1 (347) 249-7217\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12 21:09:22 UTC\nLocation: Brooklyn, New York, United States\nAnswered by: Caller +1 (347) 249-7217\nLength of phone call: 2 minutes, 14 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAc1155289504a9dc9f33a17888bae2b4e/twilio/voicemail/recording\n",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Voicemail from +1 (347) 249-7217\n<br>Call Details:</p>\n\n<p dir=\"auto\">Call from: +1 (347) 249-7217\n<br>Call to: +1 (619) 848-0676\n<br>Time of call: 2026-05-12 21:09:22 UTC\n<br>Location: Brooklyn, New York, United States\n<br>Answered by: Caller +1 (347) 249-7217\n<br>Length of phone call: 2 minutes, 14 seconds\n<br>Listen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAc1155289504a9dc9f33a17888bae2b4e/twilio/voicemail/recording\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAc1155289504a9dc9f33a17888bae2b4e/twilio/voicemail/recording</a></p></div>",
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