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"body": "Hello!\n\nSure, I am sending the qr codes and the flanges, i cannot believe that the second one is about to break also 😭😭 this cannot keep happening, i bought new ones just 10 days after the first use and now this. I have been using the pump 6 times per week over the last month, not even much and taken extra care after my first bad experience. Please help 🥺\n\nRegarding your queries:\n\n1. I wash after every use in a bowl with proderm bottle soap and lorelli brush\n\n2. I sterilize with Phillips avent sterilizer daily 3-4 days/ week\n\n3. When not in use i store everything on a towel on my kitchen counter.\n\nLooking forward to your reply, thank you!\n\nBest regards\n\nChristina Lamprinou",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\"><div dir=\"ltr\"><div dir=\"ltr\"><div><font color=\"#073763\">Hello!</font></div><div dir=\"auto\"><font color=\"#073763\">Sure, I am sending the qr codes and the flanges, i cannot believe that the second one is about to break also 😭😭 this cannot keep happening, i bought new ones just 10 days after the first use and now this. I have been using the pump 6 times per week over the last month, not even much and taken extra care after my first bad experience. Please help 🥺</font></div><div><font color=\"#073763\">Regarding your queries:</font></div><div dir=\"auto\"><font color=\"#073763\">1. I wash after every use in a bowl with proderm bottle soap and lorelli brush</font></div><div dir=\"auto\"><font color=\"#073763\">2. I sterilize with Phillips avent sterilizer daily<span> 3-4 days/ week</span></font></div><div dir=\"auto\"><font color=\"#073763\">3. When not in use i store everything on a towel on my kitchen counter.</font></div><div dir=\"auto\"><font color=\"#073763\">Looking forward to your reply, thank you!</font></div><div dir=\"auto\"><font color=\"#073763\">Best regards </font></div><div dir=\"auto\"><font color=\"#073763\">Christina Lamprinou </font></div><br><br></div><br></div>\n</div></div>",
"plain_body": "Hello! Sure, I am sending the qr codes and the flanges, i cannot believe that the second one is about to break also 😭😭 this cannot keep happening, i bought new ones just 10 days after the first use and now this. I have been using the pump 6 times per week over the last month, not even much and taken extra care after my first bad experience. Please help 🥺 Regarding your queries: 1. I wash after every use in a bowl with proderm bottle soap and lorelli brush 2. I sterilize with Phillips avent sterilizer daily 3-4 days/ week 3. When not in use i store everything on a towel on my kitchen counter. Looking forward to your reply, thank you! Best regards Christina Lamprinou ",
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"body": "Hello Christina-Polina,\n\nThank you for sharing your experience with us. We're truly sorry to hear that your flange has broken again, and we understand how frustrating this must be for you. To help us investigate this issue thoroughly and provide the best possible solution, could you please provide the following details:\n\n- A photo of the bottom of the motor so we can obtain the serial number and model number\n- The UDI (Unique Device Identifier) information located on the bottom of the box\n\n\nAdditionally, it would be helpful if you could share:\n\n• How long you have been using the accessories since receiving them\n• Your cleaning routine (frequency, method, and products used)\n• Your sterilization habits (frequency, method, and equipment)\n• How you typically store the parts when not in use\n• Photos of the damaged areas, if possible\n\nOnce we have these details, our team will carefully review your case and work on the best way to resolve this for you. We truly appreciate your patience and trust in us, and we are committed to ensuring you have a positive experience with our products.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello Christina-Polina,<br> <br>Thank you for sharing your experience with us. We're truly sorry to hear that your flange has broken again, and we understand how frustrating this must be for you. To help us investigate this issue thoroughly and provide the best possible solution, could you please provide the following details:<br> <br><ul dir=\"auto\"><li>A photo of the bottom of the motor so we can obtain the serial number and model number</li><li>The UDI (Unique Device Identifier) information located on the bottom of the box</li></ul> <br>Additionally, it would be helpful if you could share:<br> <br>• How long you have been using the accessories since receiving them<br>• Your cleaning routine (frequency, method, and products used)<br>• Your sterilization habits (frequency, method, and equipment)<br>• How you typically store the parts when not in use<br>• Photos of the damaged areas, if possible<br> <br>Once we have these details, our team will carefully review your case and work on the best way to resolve this for you. We truly appreciate your patience and trust in us, and we are committed to ensuring you have a positive experience with our products.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello Christina-Polina,\n \nThank you for sharing your experience with us. We're truly sorry to hear that your flange has broken again, and we understand how frustrating this must be for you. To help us investigate this issue thoroughly and provide the best possible solution, could you please provide the following details:\n \n A photo of the bottom of the motor so we can obtain the serial number and model number The UDI (Unique Device Identifier) information located on the bottom of the box \nAdditionally, it would be helpful if you could share:\n \n• How long you have been using the accessories since receiving them\n• Your cleaning routine (frequency, method, and products used)\n• Your sterilization habits (frequency, method, and equipment)\n• How you typically store the parts when not in use\n• Photos of the damaged areas, if possible\n \nOnce we have these details, our team will carefully review your case and work on the best way to resolve this for you. We truly appreciate your patience and trust in us, and we are committed to ensuring you have a positive experience with our products.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello,\n\nWe sincerely apologize for the delayed reply.\n\nDue to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.\nWe will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.\n\nThank you very much for your patience and understanding.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We sincerely apologize for the delayed reply.<br> <br>Due to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.<br>We will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.<br> <br>Thank you very much for your patience and understanding.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nWe sincerely apologize for the delayed reply.\n \nDue to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.\nWe will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.\n \nThank you very much for your patience and understanding.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier.\n\n\nRequest #1252916 \"Re: Order #JJ1484835 confirmed\" was closed and auto merged into this request. Last comment in request #1252916:\n\n\nHello!\n\nSure, I am sending the qr codes and the flanges, i cannot believe that the second one is about to break also 😭😭 this cannot keep happening, i bought new ones just 10 days after the first use and now this. I have been using the pump 6 times per week over the last month, not even much and taken extra care after my first bad experience. Please help 🥺",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier.</p>\n<p dir=\"auto\">Request <a href=\"/agent/tickets/1252916\" target=\"_blank\" rel=\"ticket\">#1252916</a> \"Re: Order #JJ1484835 confirmed\" was closed and auto merged into this request. Last comment in request <a href=\"/agent/tickets/1252916\" target=\"_blank\" rel=\"ticket\">#1252916</a>:</p>\n<p dir=\"auto\">Hello!</p>\n<p dir=\"auto\">Sure, I am sending the qr codes and the flanges, i cannot believe that the second one is about to break also 😭😭 this cannot keep happening, i bought new ones just 10 days after the first use and now this. I have been using the pump 6 times per week over the last month, not even much and taken extra care after my first bad experience. Please help 🥺</p></div>",
"plain_body": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier. \n Request #1252916 \"Re: Order #JJ1484835 confirmed\" was closed and auto merged into this request. Last comment in request #1252916: \n Hello! \n Sure, I am sending the qr codes and the flanges, i cannot believe that the second one is about to break also 😭😭 this cannot keep happening, i bought new ones just 10 days after the first use and now this. I have been using the pump 6 times per week over the last month, not even much and taken extra care after my first bad experience. Please help 🥺",
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"body": "(05:02:36) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(05:03:13) Web User 6a03956b63e3b2344f86a071: After-sales service\n(05:03:18) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n(05:05:19) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n(05:05:20) Momcozy: How would you rate your experience?\n\n⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n(05:07:38) Web User 6a03956b63e3b2344f86a071: Hello, have been using momcozy m9 and one of my flanges broke... again!! in the piece that locks with the duckbill. I am frustrated because it's an expensive device to break down that easily and there is no way I could have mishandled it. It is the 2nd time it happens and I have ordered replacement flanges 2 months ago. I am handling it carefully and it keeps breaking \n(05:07:50) Momcozy: I'm so sorry for the inconvenience! I'm connecting you with one of our customer service specialists right now—please hold on just a moment.\n(05:07:51) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER\n(05:08:33) Web User 6a03956b63e3b2344f86a071: Leave a message\n(05:08:37) Momcozy: Could you please let me know your name and email address?\n(05:08:55) Web User 6a03956b63e3b2344f86a071: name: Christina-Polina Lamprinou\nemail: cplambrinos@gmail.com\n(05:09:00) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:\n\n 1. Your order number (if you don't have one, you can leave it blank):\n 2. Product model/name:\n 3. Description of specific needs:\n\nWe will convert your message into a work order and synchronize it to the support team as soon as possible~\n\nPlease rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~\n\nThank you for using the online chat. Wish you a pleasant day.😊\n(05:09:55) Christina-Polina Lamprinou: Order #JJ1484835\nMobile Flow™ | M9 Wearable Breast Pump Replacement Parts × 2\n(05:10:07) Christina-Polina Lamprinou: one of my flanges broke... again!!",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(05:02:36) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(05:03:13) Web User 6a03956b63e3b2344f86a071: After-sales service\n<br>(05:03:18) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n<br>(05:05:19) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n<br>(05:05:20) Momcozy: How would you rate your experience?</p>\n\n<p dir=\"auto\">⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n<br>(05:07:38) Web User 6a03956b63e3b2344f86a071: Hello, have been using momcozy m9 and one of my flanges broke... again!! in the piece that locks with the duckbill. I am frustrated because it's an expensive device to break down that easily and there is no way I could have mishandled it. It is the 2nd time it happens and I have ordered replacement flanges 2 months ago. I am handling it carefully and it keeps breaking \n<br>(05:07:50) Momcozy: I'm so sorry for the inconvenience! I'm connecting you with one of our customer service specialists right now—please hold on just a moment.\n<br>(05:07:51) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!</p>\n\n<p dir=\"auto\">LEAVE A MESSAGE, TRY AGAIN LATER\n<br>(05:08:33) Web User 6a03956b63e3b2344f86a071: Leave a message\n<br>(05:08:37) Momcozy: Could you please let me know your name and email address?\n<br>(05:08:55) Web User 6a03956b63e3b2344f86a071: name: Christina-Polina Lamprinou\n<br>email: <a href=\"mailto:cplambrinos@gmail.com\" rel=\"noreferrer\">cplambrinos@gmail.com</a>\n<br>(05:09:00) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:</p>\n\n<p dir=\"auto\"> 1. Your order number (if you don't have one, you can leave it blank):\n<br> 2. Product model/name:\n<br> 3. Description of specific needs:</p>\n\n<p dir=\"auto\">We will convert your message into a work order and synchronize it to the support team as soon as possible~</p>\n\n<p dir=\"auto\">Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~</p>\n\n<p dir=\"auto\">Thank you for using the online chat. Wish you a pleasant day.😊\n<br>(05:09:55) Christina-Polina Lamprinou: Order #JJ1484835\n<br>Mobile Flow™ | M9 Wearable Breast Pump Replacement Parts × 2\n<br>(05:10:07) Christina-Polina Lamprinou: one of my flanges broke... again!!</p></div>",
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