提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252890",
"subject": "New ['refund'] request - RMA #SU4X4D8Z (ORDER #JJ1603232)",
"description": "Hi Momcozy, \r\n\r\nYou've received a new ['refund'] request. Check its details below: \r\n\r\nRMA #SU4X4D8Z\r\nOrder #JJ1603232\r\n\r\nRMA status: Pending approval",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T21:00:28Z",
"updated_at": "2026-05-13T06:12:30Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "Orders&Logistics::Return-Shipping delays",
"category_value": "orders_logistics__return-shipping_delays",
"category_zh": "因物流延迟退货"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1,
"api": 1
}
},
"messages": [
{
"conversation_id": "57872681877657",
"type": "Comment",
"created_at": "2026-05-13T06:12:30Z",
"author_id": "52091955386265",
"author_name": "RT-CD-Pump-Eon",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nThank you for providing the details required for your refund request. Your return and refund request has been approved in our system.\n \n💡 Important Notice Regarding Shipping Costs and Return Address:\n \nOur return warehouse address is different from the original shipping address. Please refer to the separate return confirmation email we just sent, which contains the correct return address and detailed return instructions.\n \nFor your convenience, we have also listed the return address below.\nRecipient: G8346\nAddress: 5 Paget Rd, Brampton, Ontario, Canada L6T 5S2\n \nAs mentioned in the previous email, return shipping costs are borne by the customer. You can choose any convenient courier company and send the package to the return address specified in our email.\n \n📌 Tip: If you cannot find our return confirmation email in your inbox, please check your spam or junk mail folder to ensure you haven't missed the correct return address and instructions. If you still cannot find the return instructions email, please contact us immediately.\n \n💡 Helpful Tip – Tracking Number and Carrier:\n \nWhen sending your package, please be sure to keep your tracking number and carrier information. Please enter this information into our system as soon as possible, otherwise it may directly affect your refund process.\n \nPlease click this link: https://momcozy.com/apps/aftership-returns-center and enter your tracking number and carrier information.\n \n📌Please note that we only accept returns shipped via parcel with a valid tracking number. Returns without a tracking number or those delivered/picked up in person will not be accepted.\n \n✅️Once the parcel is delivered, our system will automatically detect its status and refund it to your original payment account. Refunds will be processed within 3-5 business days. If you have not received your refund after this period, please contact us.\n \nThank you for your cooperation. We look forward to processing your refund smoothly.\n \nSincerely,\nMomcozy Customer Service Team"
},
{
"conversation_id": "57856771228057",
"type": "Comment",
"created_at": "2026-05-12T21:00:28Z",
"author_id": "57736281018521",
"author_name": "bhavya modi",
"author_role": "end-user",
"sender_type": "customer",
"channel": "api",
"public": true,
"recording_type": "",
"text": "Hi Momcozy, \n\n You've received a new ['refund'] request. Check its details below: \n\n RMA #SU4X4D8Z\n\nOrder #JJ1603232 \n\n RMA status: Pending approval"
}
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34154549939865,
"value": "orders_logistics__return-shipping_delays",
"name": "Orders&Logistics::Return-Shipping delays"
}
],
"custom_status_id": 32358772424217,
"ticket_id": 1252890,
"assignee_id": 52091955386265,
"created": "2026-05-12T21:00:28Z",
"subject": "New ['refund'] request - RMA #SU4X4D8Z (ORDER #JJ1603232)",
"support_type": "Agent",
"32685292044825": "Shopify::Official web",
"33749938239513": "milk pump::Momcozy::M9",
"34029476051481": null,
"34154549939865": "Orders&Logistics::Return-Shipping delays",
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34154549939865,
"value": "orders_logistics__return-shipping_delays",
"name": "Orders&Logistics::Return-Shipping delays"
}
],
"ticket": {
"id": 1252890,
"subject": "New ['refund'] request - RM...",
"description": "\r\nHi Momcozy, \r\n\r\nYou've received a new ['refund'] request. Check its details below: \r\n\r\nRMA #SU4X4D8Z\r\nOrder #JJ1603232\r\n\r\nRMA status: Pending approval",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1252890.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57872681877657,
"body": "Hello,\n \nThank you for providing the details required for your refund request. Your return and refund request has been approved in our system.\n \n💡 Important Notice Regarding Shipping Costs and Return Address:\n \nOur return warehouse address is different from the original shipping address. Please refer to the separate return confirmation email we just sent, which contains the correct return address and detailed return instructions.\n \nFor your convenience, we have also listed the return address below.\nRecipient: G8346\nAddress: 5 Paget Rd, Brampton, Ontario, Canada L6T 5S2\n \nAs mentioned in the previous email, return shipping costs are borne by the customer. You can choose any convenient courier company and send the package to the return address specified in our email.\n \n📌 Tip: If you cannot find our return confirmation email in your inbox, please check your spam or junk mail folder to ensure you haven't missed the correct return address and instructions. If you still cannot find the return instructions email, please contact us immediately.\n \n💡 Helpful Tip – Tracking Number and Carrier:\n \nWhen sending your package, please be sure to keep your tracking number and carrier information. Please enter this information into our system as soon as possible, otherwise it may directly affect your refund process.\n \nPlease click this link: https://momcozy.com/apps/aftership-returns-center and enter your tracking number and carrier information.\n \n📌Please note that we only accept returns shipped via parcel with a valid tracking number. Returns without a tracking number or those delivered/picked up in person will not be accepted.\n \n✅️Once the parcel is delivered, our system will automatically detect its status and refund it to your original payment account. Refunds will be processed within 3-5 business days. If you have not received your refund after this period, please contact us.\n \nThank you for your cooperation. We look forward to processing your refund smoothly.\n \nSincerely,\nMomcozy Customer Service Team",
"created_at": "2026-05-13T06:12:30Z",
"author_id": 52091955386265,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57872681877657,
"type": "Comment",
"author_id": 52091955386265,
"body": "Hello,\n\nThank you for providing the details required for your refund request. Your return and refund request has been approved in our system.\n\n💡 Important Notice Regarding Shipping Costs and Return Address:\n\nOur return warehouse address is different from the original shipping address. Please refer to the separate return confirmation email we just sent, which contains the correct return address and detailed return instructions.\n\nFor your convenience, we have also listed the return address below.\nRecipient: G8346\nAddress: 5 Paget Rd, Brampton, Ontario, Canada L6T 5S2\n\nAs mentioned in the previous email, return shipping costs are borne by the customer. You can choose any convenient courier company and send the package to the return address specified in our email.\n\n📌 Tip: If you cannot find our return confirmation email in your inbox, please check your spam or junk mail folder to ensure you haven't missed the correct return address and instructions. If you still cannot find the return instructions email, please contact us immediately.\n\n💡 Helpful Tip – Tracking Number and Carrier:\n\nWhen sending your package, please be sure to keep your tracking number and carrier information. Please enter this information into our system as soon as possible, otherwise it may directly affect your refund process.\n\nPlease click this link: https://momcozy.com/apps/aftership-returns-center and enter your tracking number and carrier information.\n\n📌Please note that we only accept returns shipped via parcel with a valid tracking number. Returns without a tracking number or those delivered/picked up in person will not be accepted.\n\n✅️Once the parcel is delivered, our system will automatically detect its status and refund it to your original payment account. Refunds will be processed within 3-5 business days. If you have not received your refund after this period, please contact us.\n\nThank you for your cooperation. We look forward to processing your refund smoothly.\n\nSincerely,\nMomcozy Customer Service Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for providing the details required for your refund request. Your return and refund request has been approved in our system.<br> <br>💡 Important Notice Regarding Shipping Costs and Return Address:<br> <br>Our return warehouse address is different from the original shipping address. Please refer to the separate return confirmation email we just sent, which contains the correct return address and detailed return instructions.<br> <br>For your convenience, we have also listed the return address below.<br>Recipient: G8346<br>Address: 5 Paget Rd, Brampton, Ontario, Canada L6T 5S2<br> <br>As mentioned in the previous email, return shipping costs are borne by the customer. You can choose any convenient courier company and send the package to the return address specified in our email.<br> <br>📌 Tip: If you cannot find our return confirmation email in your inbox, please check your spam or junk mail folder to ensure you haven't missed the correct return address and instructions. If you still cannot find the return instructions email, please contact us immediately.<br> <br>💡 Helpful Tip – Tracking Number and Carrier:<br> <br>When sending your package, please be sure to keep your tracking number and carrier information. Please enter this information into our system as soon as possible, otherwise it may directly affect your refund process.<br> <br>Please click this link: <a rel=\"noopener noreferrer\" href=\"https://momcozy.com/apps/aftership-returns-center\">https://momcozy.com/apps/aftership-returns-center</a> and enter your tracking number and carrier information.<br> <br>📌Please note that we only accept returns shipped via parcel with a valid tracking number. Returns without a tracking number or those delivered/picked up in person will not be accepted.<br> <br>✅️Once the parcel is delivered, our system will automatically detect its status and refund it to your original payment account. Refunds will be processed within 3-5 business days. If you have not received your refund after this period, please contact us.<br> <br>Thank you for your cooperation. We look forward to processing your refund smoothly.<br> <br>Sincerely,<br>Momcozy Customer Service Team<br></div>",
"plain_body": "Hello,\n \nThank you for providing the details required for your refund request. Your return and refund request has been approved in our system.\n \n💡 Important Notice Regarding Shipping Costs and Return Address:\n \nOur return warehouse address is different from the original shipping address. Please refer to the separate return confirmation email we just sent, which contains the correct return address and detailed return instructions.\n \nFor your convenience, we have also listed the return address below.\nRecipient: G8346\nAddress: 5 Paget Rd, Brampton, Ontario, Canada L6T 5S2\n \nAs mentioned in the previous email, return shipping costs are borne by the customer. You can choose any convenient courier company and send the package to the return address specified in our email.\n \n📌 Tip: If you cannot find our return confirmation email in your inbox, please check your spam or junk mail folder to ensure you haven't missed the correct return address and instructions. If you still cannot find the return instructions email, please contact us immediately.\n \n💡 Helpful Tip – Tracking Number and Carrier:\n \nWhen sending your package, please be sure to keep your tracking number and carrier information. Please enter this information into our system as soon as possible, otherwise it may directly affect your refund process.\n \nPlease click this link: https://momcozy.com/apps/aftership-returns-center and enter your tracking number and carrier information.\n \n📌Please note that we only accept returns shipped via parcel with a valid tracking number. Returns without a tracking number or those delivered/picked up in person will not be accepted.\n \n✅️Once the parcel is delivered, our system will automatically detect its status and refund it to your original payment account. Refunds will be processed within 3-5 business days. If you have not received your refund after this period, please contact us.\n \nThank you for your cooperation. We look forward to processing your refund smoothly.\n \nSincerely,\nMomcozy Customer Service Team",
"public": true,
"attachments": [],
"audit_id": 57872681877529,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "modi.bhavya31@gmail.com",
"name": "bhavya modi"
},
"rel": null
}
},
"created_at": "2026-05-13T06:12:30Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
"latitude": -4.5833,
"longitude": 55.6667
},
"custom": {}
}
},
{
"id": 57856771228057,
"type": "Comment",
"author_id": 57736281018521,
"body": "Hi Momcozy, \r\n\r\nYou've received a new ['refund'] request. Check its details below: \r\n\r\nRMA #SU4X4D8Z\r\nOrder #JJ1603232\r\n\r\nRMA status: Pending approval",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Hi Momcozy, </p>\n\n<p dir=\"auto\">You've received a new ['refund'] request. Check its details below: </p>\n\n<p dir=\"auto\">RMA #SU4X4D8Z\n<br>Order #JJ1603232</p>\n\n<p dir=\"auto\">RMA status: Pending approval</p></div>",
"plain_body": "Hi Momcozy, \n\n You've received a new ['refund'] request. Check its details below: \n\n RMA #SU4X4D8Z\n\nOrder #JJ1603232 \n\n RMA status: Pending approval",
"public": true,
"attachments": [],
"audit_id": 57856771227929,
"locale": "en",
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"translations": [],
"via": {
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"source": {
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"to": {},
"rel": null
}
},
"created_at": "2026-05-12T21:00:28Z",
"metadata": {
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"client": "RestSharp/107.3.0.0",
"ip_address": "156.249.17.225",
"location": "Seychelles",
"latitude": -4.5833,
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},
"custom": {}
}
}
],
"users": [
{
"id": 32358742915609,
"url": "https://rootglobal.zendesk.com/api/v2/users/32358742915609.json",
"name": "RT-SYS-Admin",
"email": "chase.yi@rootglobal.net",
"created_at": "2024-05-12T07:43:51Z",
"updated_at": "2026-05-14T03:36:32Z",
"time_zone": "Beijing",
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"phone": null,
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"photo": null,
"locale_id": 10,
"locale": "zh-cn",
"organization_id": 32358772428825,
"role": "admin",
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"external_id": null,
"tags": [],
"alias": "Chase",
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{
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"name": "RT-CD-Pump-Eon",
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"created_at": "2025-11-03T04:40:06Z",
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{
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"name": "bhavya modi",
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}