提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252878",
"subject": "Voicemail from: Caller +1 (248) 875-0823",
"description": "Call from: +1 (248) 875-0823\\nTime of call: May 12, 2026 at 8:55:45 PM UTC",
"status": "solved",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T20:56:42Z",
"updated_at": "2026-05-12T22:23:30Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "m9 one pump no suction / TBS/ babylist",
"agents_notes": "m9 one pump no suction / TBS/ babylist",
"category_field_id": "34154549939865",
"category_name": "CPI::No suction issue",
"category_value": "cpi__no_suction_issue",
"category_zh": "无吸力问题"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 2,
"system": 1,
"voice": 1
}
},
"messages": [
{
"conversation_id": "57857752538137",
"type": "VoiceComment",
"created_at": "2026-05-12T22:23:30Z",
"author_id": "42731096400153",
"author_name": "CT-Krizell",
"author_role": "agent",
"sender_type": "agent",
"channel": "system",
"public": true,
"recording_type": "call",
"text": "Request #1253078 \"Call with Caller +1 (248) 875-0823\" was closed and merged into this request. Last comment in request #1253078:\r\n\r\nOutbound call to +1 (248) 875-0823\nCall Details:\n\nCall from: +1 (619) 848-0676\nCall to: +1 (248) 875-0823\nTime of call: 2026-05-12T22:19:32Z\nCalled by: CT-Krizell\nLength of phone call: 2 minutes, 32 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA801b45327da8d556b94d12e357970790/twilio/recording"
},
{
"conversation_id": "57856742826649",
"type": "Comment",
"created_at": "2026-05-12T20:57:02Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Customer, Nicole, called regarding her Momcozy M9 breast pump. She has recently had a baby (2 weeks ago) and has used the breast pump approximately 5 times. The motor on the left breast pump unit is completely non-functional. Customer is requesting a callback to discuss the issue. Contact number provided: (248) 875-0823. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57856742779033",
"type": "Comment",
"created_at": "2026-05-12T20:56:59Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:01CustomerHi. My name is Nicole. I am calling about my momcozy m 9. I just had my baby 2 weeks ago, and I've probably used it about 5 times. And the left breast pump is motor is completely out.00:17CustomerIf you can give me a callback, (248) 875-0823. Thank you.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57856737399065",
"type": "VoiceComment",
"created_at": "2026-05-12T20:56:42Z",
"author_id": "57856731207961",
"author_name": "Caller +1 (248) 875-0823",
"author_role": "end-user",
"sender_type": "customer",
"channel": "voice",
"public": true,
"recording_type": "voicemail",
"text": "Voicemail from +1 (248) 875-0823\nCall Details:\n\nCall from: +1 (248) 875-0823\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12 20:55:45 UTC\nLocation: Pontiac, Michigan, United States\nAnswered by: Unknown\nLength of phone call: 55 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA2ecfb88b93995e297f65cfefdb5beb95/twilio/voicemail/recording"
}
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "b2b__babylist",
"name": "B2B::Babylist"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34029476051481,
"value": "m9 one pump no suction / TBS/ babylist"
},
{
"id": 34154549939865,
"value": "cpi__no_suction_issue",
"name": "CPI::No suction issue"
}
],
"custom_status_id": 32358772428057,
"ticket_id": 1252878,
"assignee_id": 42731096400153,
"created": "2026-05-12T20:56:42Z",
"subject": "Voicemail from: Caller +1 (248) 875-0823",
"support_type": "Agent",
"32685292044825": "B2B::Babylist",
"33749938239513": "milk pump::Momcozy::M9",
"34029476051481": "m9 one pump no suction / TBS/ babylist",
"34154549939865": "CPI::No suction issue",
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "b2b__babylist",
"name": "B2B::Babylist"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34029476051481,
"value": "m9 one pump no suction / TBS/ babylist"
},
{
"id": 34154549939865,
"value": "cpi__no_suction_issue",
"name": "CPI::No suction issue"
}
],
"ticket": {
"id": 1252878,
"subject": "Voicemail from: Caller +1 (...",
"description": "Call from: +1 (248) 875-0823\\nTime of call: May 12, 2026 at 8:55:45 PM UTC",
"is_group_public": true,
"status": "solved",
"type": "incident",
"priority": "high",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1252878.json",
"custom_status_id": 32358772428057,
"brand_id": 32404259465241,
"last_comment": {
"id": 57857752538137,
"body": "Request #1253078 \"Call with Caller +1 (248) 875-0823\" was closed and merged into this request. Last comment in request #1253078: \n Outbound call to +1 (248) 875-0823\n\nCall Details: \n Call from: +1 (619) 848-0676\n\nCall to: +1 (248) 875-0823\n\nTime of call: 2026-05-12T22:19:32Z\n\nCalled by: CT-Krizell\n\nLength of phone call: 2 minutes, 32 seconds\n\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA801b45327da8d556b94d12e357970790/twilio/recording",
"created_at": "2026-05-12T22:23:30Z",
"author_id": 42731096400153,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57857752538137,
"type": "VoiceComment",
"via": {
"channel": "system",
"source": {
"to": {},
"from": {
"ticket_id": null,
"subject": null,
"ticket_ids": [
1253078
]
},
"rel": "merge"
}
},
"public": true,
"data": {
"from": "+16198480676",
"to": "+12488750823",
"recording_url": "https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA801b45327da8d556b94d12e357970790/twilio/recording",
"recording_type": "call",
"recorded": true,
"recording_consent_action": null,
"call_id": 57857698115481,
"call_duration": 152,
"answered_by_id": 42731096400153,
"started_at": "2026-05-12T22:19:32Z",
"location": "",
"author_id": 42731096400153,
"public": true,
"brand_id": 32404259465241,
"via_id": 35,
"line_type": "phone",
"answered_by_name": "CT-Krizell",
"transcription_status": "completed",
"merged": true
},
"formatted_from": "+1 (619) 848-0676",
"formatted_to": "+1 (248) 875-0823",
"transcription_visible": false,
"author_id": 42731096400153,
"body": "Request #1253078 \"Call with Caller +1 (248) 875-0823\" was closed and merged into this request. Last comment in request #1253078:\r\n\r\nOutbound call to +1 (248) 875-0823\nCall Details:\n\nCall from: +1 (619) 848-0676\nCall to: +1 (248) 875-0823\nTime of call: 2026-05-12T22:19:32Z\nCalled by: CT-Krizell\nLength of phone call: 2 minutes, 32 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA801b45327da8d556b94d12e357970790/twilio/recording\n",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Request <a href=\"/agent/tickets/1253078\" target=\"_blank\" rel=\"ticket\">#1253078</a> \"Call with Caller +1 (248) 875-0823\" was closed and merged into this request. Last comment in request <a href=\"/agent/tickets/1253078\" target=\"_blank\" rel=\"ticket\">#1253078</a>:</p>\n<p dir=\"auto\">Outbound call to +1 (248) 875-0823<br>\nCall Details:</p>\n<p dir=\"auto\">Call from: +1 (619) 848-0676<br>\nCall to: +1 (248) 875-0823<br>\nTime of call: 2026-05-12T22:19:32Z<br>\nCalled by: CT-Krizell<br>\nLength of phone call: 2 minutes, 32 seconds<br>\nListen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA801b45327da8d556b94d12e357970790/twilio/recording\" rel=\"noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA801b45327da8d556b94d12e357970790/twilio/recording</a></p></div>",
"trusted": true,
"attachments": [],
"created_at": "2026-05-12T22:23:30Z",
"audit_id": 57857741340825,
"metadata": {
"system": {
"location": "Naga, 05, Philippines",
"latitude": 13.6166,
"longitude": 123.1804
},
"custom": {}
}
},
{
"id": 57856742826649,
"type": "Comment",
"author_id": -1,
"body": "#### **Call summary:**\n\n\n- Customer, Nicole, called regarding her Momcozy M9 breast pump.\n- She has recently had a baby (2 weeks ago) and has used the breast pump approximately 5 times.\n- The motor on the left breast pump unit is completely non-functional.\n- Customer is requesting a callback to discuss the issue.\n- Contact number provided: (248) 875-0823.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer, Nicole, called regarding her Momcozy M9 breast pump.</li><li>She has recently had a baby (2 weeks ago) and has used the breast pump approximately 5 times.</li><li>The motor on the left breast pump unit is completely non-functional.</li><li>Customer is requesting a callback to discuss the issue.</li><li>Contact number provided: (248) 875-0823.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Customer, Nicole, called regarding her Momcozy M9 breast pump. She has recently had a baby (2 weeks ago) and has used the breast pump approximately 5 times. The motor on the left breast pump unit is completely non-functional. Customer is requesting a callback to discuss the issue. Contact number provided: (248) 875-0823. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
"public": false,
"attachments": [],
"audit_id": 57856742825881,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-12T20:57:02Z",
"metadata": {
"system": {
"client": "voice_service",
"ip_address": "127.0.0.6"
},
"custom": {}
}
},
{
"id": 57856742779033,
"type": "Comment",
"author_id": -1,
"body": "#### **Call transcript:**\n\n\n**00:01** **Customer** Hi. My name is Nicole. I am calling about my momcozy m 9. I just had my baby 2 weeks ago, and I've probably used it about 5 times. And the left breast pump is motor is completely out.\n**00:17** **Customer** If you can give me a callback, (248) 875-0823. Thank you.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. My name is Nicole. I am calling about my momcozy m 9. I just had my baby 2 weeks ago, and I've probably used it about 5 times. And the left breast pump is motor is completely out.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">If you can give me a callback, (248) 875-0823. Thank you.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call transcript: \n00:01CustomerHi. My name is Nicole. I am calling about my momcozy m 9. I just had my baby 2 weeks ago, and I've probably used it about 5 times. And the left breast pump is motor is completely out.00:17CustomerIf you can give me a callback, (248) 875-0823. Thank you.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
"public": false,
"attachments": [],
"audit_id": 57856742778905,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-12T20:56:59Z",
"metadata": {
"system": {
"client": "voice_service",
"ip_address": "127.0.0.6"
},
"custom": {}
}
},
{
"id": 57856737399065,
"type": "VoiceComment",
"public": true,
"data": {
"from": "+12488750823",
"to": "+16198480676",
"recording_url": "https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA2ecfb88b93995e297f65cfefdb5beb95/twilio/voicemail/recording",
"recording_type": "voicemail",
"recorded": true,
"recording_consent_action": null,
"call_id": 57856736372121,
"call_duration": 55,
"answered_by_id": null,
"started_at": "2026-05-12T20:55:45Z",
"location": "Pontiac, Michigan, United States",
"author_id": null,
"public": true,
"brand_id": 32404259465241,
"via_id": 33,
"line_type": "phone",
"answered_by_name": "Unknown",
"transcription_status": "completed"
},
"formatted_from": "+1 (248) 875-0823",
"formatted_to": "+1 (619) 848-0676",
"transcription_visible": false,
"author_id": 57856731207961,
"body": "Voicemail from +1 (248) 875-0823\nCall Details:\n\nCall from: +1 (248) 875-0823\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12 20:55:45 UTC\nLocation: Pontiac, Michigan, United States\nAnswered by: Unknown\nLength of phone call: 55 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA2ecfb88b93995e297f65cfefdb5beb95/twilio/voicemail/recording\n",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Voicemail from +1 (248) 875-0823\n<br>Call Details:</p>\n\n<p dir=\"auto\">Call from: +1 (248) 875-0823\n<br>Call to: +1 (619) 848-0676\n<br>Time of call: 2026-05-12 20:55:45 UTC\n<br>Location: Pontiac, Michigan, United States\n<br>Answered by: Unknown\n<br>Length of phone call: 55 seconds\n<br>Listen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA2ecfb88b93995e297f65cfefdb5beb95/twilio/voicemail/recording\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA2ecfb88b93995e297f65cfefdb5beb95/twilio/voicemail/recording</a></p></div>",
"trusted": true,
"attachments": [],
"created_at": "2026-05-12T20:56:42Z",
"audit_id": 57856737398937,
"via": {
"channel": "voice",
"source": {
"rel": "voicemail",
"from": {
"formatted_phone": "+1 (248) 875-0823",
"phone": "+12488750823",
"name": "Caller +1 (248) 875-0823"
},
"to": {
"formatted_phone": "+1 (619) 848-0676",
"phone": "+16198480676",
"name": "Rootglobal",
"brand_id": 32404259465241
}
}
},
"metadata": {
"system": {
"client": "",
"ip_address": ""
},
"custom": {}
}
}
],
"users": [
{
"id": 42731096400153,
"url": "https://rootglobal.zendesk.com/api/v2/users/42731096400153.json",
"name": "CT-Krizell",
"email": "root-support-33@rootglobal.net",
"created_at": "2025-01-24T06:45:29Z",
"updated_at": "2026-05-13T13:33:05Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Krizell",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-13T12:02:40Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 43454942807577,
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"user_fields": {
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"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 57856731207961,
"url": "https://rootglobal.zendesk.com/api/v2/users/57856731207961.json",
"name": "Caller +1 (248) 875-0823",
"email": null,
"created_at": "2026-05-12T20:56:41Z",
"updated_at": "2026-05-12T20:56:41Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": "+12488750823",
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"photo": null,
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"role": "end-user",
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"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
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"moderator": false,
"ticket_restriction": "requested",
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"suspended": false,
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],
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"count": 4
}