提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252873",
"subject": "Broken flange",
"description": "Good Evening,\n\nI have had my Momcozy for under 12 months and the flange has broken on my pump. I have attached photos.\n\nMy device is as follows\n\nPlease see details below.\n\nUDI: 9999999999999999999999999999999999PO202411220002M9NRD24121100062\n\nSerial number: M9BP267NR6BBF21F948F20A4CCFNB0463\n\n[image0.jpeg][image1.jpeg][image2.jpeg]\n\nSent from my iPhone",
"status": "solved",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T20:54:00Z",
"updated_at": "2026-05-14T01:42:58Z"
},
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"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
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"category_field_id": "34154549939865",
"category_name": "CPI::Parts crack or break",
"category_value": "cpi__parts_crack_or_break",
"category_zh": "配件开裂或断裂"
},
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{
"conversation_id": "57898806820377",
"type": "Comment",
"created_at": "2026-05-14T01:42:58Z",
"author_id": "50761867876761",
"author_name": "RT-CD-Smartpump-Chailyn",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Sinead,\n \nThank you so much for your quick response! We truly appreciate your patience and understanding as we work to make things right with your order.\n \nWe'll arrange for the replacement to be shipped to you in approximately 1-2 days. Once shipped, please expect delivery within 3-7 business days. After 2 days, please feel free to contact us to request your tracking number, which we'll be happy to provide.\n \nIf you have any questions or if there’s anything else on your mind, please don’t hesitate to get in touch. We're here for you and want to ensure you have a fabulous experience with Momcozy. ✨\n \nThanks once again for your understanding and support. We genuinely appreciate your business and can’t wait to sort everything out for you!\n \nBest regards,\nMomcozy Customer Support Team\n ***Please note: Your ticket may be automatically closed by the system, but don't worry. Just because your ticket is closed doesn't mean your issue has been resolved. If you have any questions or concerns, please feel free to contact us. 😊"
},
{
"conversation_id": "57880694254233",
"type": "Comment",
"created_at": "2026-05-13T09:49:27Z",
"author_id": "51423650239001",
"author_name": "sinead keane",
"author_role": "end-user",
"sender_type": "customer",
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"public": true,
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"text": "Hi,"
},
{
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"type": "Comment",
"created_at": "2026-05-13T06:27:52Z",
"author_id": "50761867876761",
"author_name": "RT-CD-Smartpump-Chailyn",
"author_role": "agent",
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"text": "Dear Sinead,\n \nWe’re sorry to hear your flange has broken within the 2-month warranty period, and thank you for sending the photos.\n \nCould you please provide your shipping details below so we can arrange the replacement for you:\nName:\nStreet Address:\nCity:\nState:\nCountry:\nZipcode:\nContact number:\n \nImportant Cleaning & Replacement Notes\nWashing: Clean with soapy water (40-60 °C / 104-140 °F) for 3-5 minutes.\nSterilizing: Use boiling water, a steam sterilizer, or a sterilization pot. Sterilize at 100 °C (212°F) for 5-10 minutes.\nAvoid: It is not recommended to sterilize pump parts in a microwave or UV sterilizer. High temperatures (>110℃ / 230°F) will shorten their service life and can cause safety hazards.\nReplacement: The expected service life of the washable parts is 1-3 months. It is recommended to replace these parts after long-term storage or before pumping for your next child to ensure optimal performance and hygiene.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57859694946457",
"type": "Comment",
"created_at": "2026-05-13T00:06:17Z",
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"text": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier. \n Request #1252877 \"Broken flange\" was closed and auto merged into this request. Last comment in request #1252877: \n Good Evening, \n I have had my Momcozy for under 10 months and the flange has broken on my pump. I have attached images \n My device is as follows \n Please see details below. \n UDI: 9999999999999999999999999999999999PO202411220002M9NRD24121100062 \n Serial number: M9BP267NR6BBF21F948F20A4CCFNB0463 \n Kind regards, \n Sinead \n Sent from my iPhone"
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"text": "Good Evening, \n \n\n \n I have had my Momcozy for under 12 months and the flange has broken on my pump. I have attached photos. \n \n\n \n My device is as follows \n \n\n \n \n Please see details below. \n \n\n \n UDI: 9999999999999999999999999999999999PO202411220002M9NRD24121100062 \n \n\n \n Serial number: M9BP267NR6BBF21F948F20A4CCFNB0463 \n \n \n\n \n \n\n \n \n\n \n \n\n Sent from my iPhone"
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"body": "Dear Sinead,\n\nThank you so much for your quick response! We truly appreciate your patience and understanding as we work to make things right with your order.\n\nWe'll arrange for the replacement to be shipped to you in approximately 1-2 days. Once shipped, please expect delivery within 3-7 business days. After 2 days, please feel free to contact us to request your tracking number, which we'll be happy to provide.\n\nIf you have any questions or if there’s anything else on your mind, please don’t hesitate to get in touch. We're here for you and want to ensure you have a fabulous experience with Momcozy. ✨\n\nThanks once again for your understanding and support. We genuinely appreciate your business and can’t wait to sort everything out for you!\n\nBest regards,\nMomcozy Customer Support Team\n\n* * *\n***Please note: Your ticket may be automatically closed by the system, but don't worry. Just because your ticket is closed doesn't mean your issue has been resolved. If you have any questions or concerns, please feel free to contact us. 😊",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Sinead,<br> <br>Thank you so much for your quick response! We truly appreciate your patience and understanding as we work to make things right with your order.<br> <br>We'll arrange for the replacement to be shipped to you in approximately 1-2 days. Once shipped, please expect delivery within 3-7 business days. After 2 days, please feel free to contact us to request your tracking number, which we'll be happy to provide.<br> <br>If you have any questions or if there’s anything else on your mind, please don’t hesitate to get in touch. We're here for you and want to ensure you have a fabulous experience with Momcozy. ✨<br> <br>Thanks once again for your understanding and support. We genuinely appreciate your business and can’t wait to sort everything out for you!<br> <br>Best regards,<br>Momcozy Customer Support Team<br><hr>***Please note: Your ticket may be automatically closed by the system, but don't worry. Just because your ticket is closed doesn't mean your issue has been resolved. If you have any questions or concerns, please feel free to contact us. 😊<br></div>",
"plain_body": "Dear Sinead,\n \nThank you so much for your quick response! We truly appreciate your patience and understanding as we work to make things right with your order.\n \nWe'll arrange for the replacement to be shipped to you in approximately 1-2 days. Once shipped, please expect delivery within 3-7 business days. After 2 days, please feel free to contact us to request your tracking number, which we'll be happy to provide.\n \nIf you have any questions or if there’s anything else on your mind, please don’t hesitate to get in touch. We're here for you and want to ensure you have a fabulous experience with Momcozy. ✨\n \nThanks once again for your understanding and support. We genuinely appreciate your business and can’t wait to sort everything out for you!\n \nBest regards,\nMomcozy Customer Support Team\n ***Please note: Your ticket may be automatically closed by the system, but don't worry. Just because your ticket is closed doesn't mean your issue has been resolved. If you have any questions or concerns, please feel free to contact us. 😊",
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"body": "Hi,",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hi, \n<div><br>\n</div>\n<div>\n\n</div></div>",
"plain_body": "Hi, ",
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"body": "Dear Sinead,\n\nWe’re sorry to hear your flange has broken within the 2-month warranty period, and thank you for sending the photos.\n\nCould you please provide your shipping details below so we can arrange the replacement for you:\nName:\nStreet Address:\nCity:\nState:\nCountry:\nZipcode:\nContact number:\n\nImportant Cleaning & Replacement Notes\nWashing: Clean with soapy water (40-60 °C / 104-140 °F) for 3-5 minutes.\nSterilizing: Use boiling water, a steam sterilizer, or a sterilization pot. Sterilize at 100 °C (212°F) for 5-10 minutes.\nAvoid: It is not recommended to sterilize pump parts in a microwave or UV sterilizer. High temperatures (>110℃ / 230°F) will shorten their service life and can cause safety hazards.\nReplacement: The expected service life of the washable parts is 1-3 months. It is recommended to replace these parts after long-term storage or before pumping for your next child to ensure optimal performance and hygiene.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Sinead,<br> <br>We’re sorry to hear your flange has broken within the 2-month warranty period, and thank you for sending the photos.<br> <br>Could you please provide your shipping details below so we can arrange the replacement for you:<br>Name:<br>Street Address:<br>City:<br>State:<br>Country:<br>Zipcode:<br>Contact number:<br> <br>Important Cleaning & Replacement Notes<br>Washing: Clean with soapy water (40-60 °C / 104-140 °F) for 3-5 minutes.<br>Sterilizing: Use boiling water, a steam sterilizer, or a sterilization pot. Sterilize at 100 °C (212°F) for 5-10 minutes.<br>Avoid: It is not recommended to sterilize pump parts in a microwave or UV sterilizer. High temperatures (>110℃ / 230°F) will shorten their service life and can cause safety hazards.<br>Replacement: The expected service life of the washable parts is 1-3 months. It is recommended to replace these parts after long-term storage or before pumping for your next child to ensure optimal performance and hygiene.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Sinead,\n \nWe’re sorry to hear your flange has broken within the 2-month warranty period, and thank you for sending the photos.\n \nCould you please provide your shipping details below so we can arrange the replacement for you:\nName:\nStreet Address:\nCity:\nState:\nCountry:\nZipcode:\nContact number:\n \nImportant Cleaning & Replacement Notes\nWashing: Clean with soapy water (40-60 °C / 104-140 °F) for 3-5 minutes.\nSterilizing: Use boiling water, a steam sterilizer, or a sterilization pot. Sterilize at 100 °C (212°F) for 5-10 minutes.\nAvoid: It is not recommended to sterilize pump parts in a microwave or UV sterilizer. High temperatures (>110℃ / 230°F) will shorten their service life and can cause safety hazards.\nReplacement: The expected service life of the washable parts is 1-3 months. It is recommended to replace these parts after long-term storage or before pumping for your next child to ensure optimal performance and hygiene.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier.\n\n\nRequest #1252877 \"Broken flange\" was closed and auto merged into this request. Last comment in request #1252877:\n\n\nGood Evening,\n\n\nI have had my Momcozy for under 10 months and the flange has broken on my pump. I have attached images   \n\n\n\nMy device is as follows\n\n\n\nPlease see details below.\n\n\n\nUDI: 9999999999999999999999999999999999PO202411220002M9NRD24121100062\n\n\n\nSerial number: M9BP267NR6BBF21F948F20A4CCFNB0463\n\n\n\nKind regards,\n\n\n\nSinead\n\n\n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier.</p>\n<p dir=\"auto\">Request <a href=\"/agent/tickets/1252877\" target=\"_blank\" rel=\"ticket\">#1252877</a> \"Broken flange\" was closed and auto merged into this request. Last comment in request <a href=\"/agent/tickets/1252877\" target=\"_blank\" rel=\"ticket\">#1252877</a>:</p>\n<p dir=\"auto\">Good Evening,</p>\n<p dir=\"auto\">I have had my Momcozy for under 10 months and the flange has broken on my pump. I have attached images <img src=\"https://rootglobal.zendesk.com/attachments/token/4B6hw4TT9Za0tYRug3plzu5Hf/?name=image0.jpeg\" alt=\"image0.jpeg\"> <img src=\"https://rootglobal.zendesk.com/attachments/token/6SGUByXJOaoBOvN898gVw0Va6/?name=image1.jpeg\" alt=\"image1.jpeg\"> <img src=\"https://rootglobal.zendesk.com/attachments/token/PVQwQ0rX0ioS5xJl6Iiio5oR1/?name=image2.jpeg\" alt=\"image2.jpeg\"></p>\n<p dir=\"auto\">My device is as follows</p>\n<p dir=\"auto\">Please see details below.</p>\n<p dir=\"auto\">UDI: 9999999999999999999999999999999999PO202411220002M9NRD24121100062</p>\n<p dir=\"auto\">Serial number: M9BP267NR6BBF21F948F20A4CCFNB0463</p>\n<p dir=\"auto\">Kind regards,</p>\n<p dir=\"auto\">Sinead</p>\n<p dir=\"auto\">Sent from my iPhone</p></div>",
"plain_body": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier. \n Request #1252877 \"Broken flange\" was closed and auto merged into this request. Last comment in request #1252877: \n Good Evening, \n I have had my Momcozy for under 10 months and the flange has broken on my pump. I have attached images \n My device is as follows \n Please see details below. \n UDI: 9999999999999999999999999999999999PO202411220002M9NRD24121100062 \n Serial number: M9BP267NR6BBF21F948F20A4CCFNB0463 \n Kind regards, \n Sinead \n Sent from my iPhone",
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"body": "Good Evening,\n\n\nI have had my Momcozy for under 12 months and the flange has broken on my pump. I have attached photos.\n\n\n\nMy device is as follows\n\n\n\nPlease see details below.\n\n\n\nUDI: 9999999999999999999999999999999999PO202411220002M9NRD24121100062\n\n\n\nSerial number: M9BP267NR6BBF21F948F20A4CCFNB0463\n\n\n\n   \n\n\n\n\n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">\n<div dir=\"ltr\">Good Evening, \n<div><br>\n</div>\n<div>I have had my Momcozy for under 12 months and the flange has broken on my pump. I have attached photos. </div>\n<div><br>\n</div>\n<div>My device is as follows </div>\n<div><br>\n</div>\n<div>\n<div style=\"-webkit-text-size-adjust: auto;\">Please see details below. </div>\n<div style=\"-webkit-text-size-adjust: auto;\"><br>\n</div>\n<div style=\"-webkit-text-size-adjust: auto;\">UDI: 9999999999999999999999999999999999PO202411220002M9NRD24121100062</div>\n<div style=\"-webkit-text-size-adjust: auto;\"><br>\n</div>\n<div style=\"-webkit-text-size-adjust: auto;\">Serial number: M9BP267NR6BBF21F948F20A4CCFNB0463</div>\n</div>\n<div style=\"-webkit-text-size-adjust: auto;\"><br>\n</div>\n<div style=\"-webkit-text-size-adjust: auto;\"><img alt=\"image0.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/OB6VFRCC97lpz6IZl2FxdpHJm/?name=image0.jpeg\"><img alt=\"image1.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/TSXTvfBOwehg23H3fWZpzrG69/?name=image1.jpeg\"><img alt=\"image2.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/p3lXUCNZJKISEkf55aWqxsxfo/?name=image2.jpeg\"><br>\n</div>\n<div><br>\n</div>\n<div><br>\n<div dir=\"ltr\">Sent from my iPhone</div>\n</div>\n</div></div>",
"plain_body": "Good Evening, \n \n\n \n I have had my Momcozy for under 12 months and the flange has broken on my pump. I have attached photos. \n \n\n \n My device is as follows \n \n\n \n \n Please see details below. \n \n\n \n UDI: 9999999999999999999999999999999999PO202411220002M9NRD24121100062 \n \n\n \n Serial number: M9BP267NR6BBF21F948F20A4CCFNB0463 \n \n \n\n \n \n\n \n \n\n \n \n\n Sent from my iPhone",
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