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"body": "Hello,\n\nWe hope this email finds you well.\n\nThank you so much for providing all the information we requested. We truly appreciate your timely cooperation, which allows us to resolve this for you without delay. 🧡\n\nHere are the next steps and important details for your replacement order:\n\n🔄 **Your Replacement Status**\nWe have successfully processed your request and are arranging a new shipment of **2 CUP SETS (including the flanges and other parts)** for you as soon as possible.\n\n⏳ **Expected Delivery Time**\nThe standard shipping time is **3-7 business days**. We sincerely appreciate your patience as we work to get these essential items to you promptly.\n\n📮 **Tracking Information**\nNote that we do not send an automatic tracking notification, but rest assured, it will arrive within the provided timeframe. Please feel free to reach out to us **after 2 business days** if you would like the tracking details—we'll be happy to provide them. 😊\n\nThank you again for your trust and understanding. Wishing you and your little one a wonderful day ahead! 💗\n\nWarmly,\nMomcozy Customer Support Team\n\n* * *\n_🔔 Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime. ✨_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We hope this email finds you well.<br> <br>Thank you so much for providing all the information we requested. We truly appreciate your timely cooperation, which allows us to resolve this for you without delay. 🧡<br> <br>Here are the next steps and important details for your replacement order:<br> <br>🔄 <strong>Your Replacement Status</strong><br>We have successfully processed your request and are arranging a new shipment of <strong>2 CUP SETS (including the flanges and other parts)</strong> for you as soon as possible.<br> <br>⏳ <strong>Expected Delivery Time</strong><br>The standard shipping time is <strong>3-7 business days</strong>. We sincerely appreciate your patience as we work to get these essential items to you promptly.<br> <br>📮 <strong>Tracking Information</strong><br>Note that we do not send an automatic tracking notification, but rest assured, it will arrive within the provided timeframe. Please feel free to reach out to us <strong>after 2 business days</strong> if you would like the tracking details—we'll be happy to provide them. 😊<br> <br>Thank you again for your trust and understanding. Wishing you and your little one a wonderful day ahead! 💗<br> <br>Warmly,<br>Momcozy Customer Support Team<br><hr><i>🔔 Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime. ✨</i><br></div>",
"plain_body": "Hello,\n \nWe hope this email finds you well.\n \nThank you so much for providing all the information we requested. We truly appreciate your timely cooperation, which allows us to resolve this for you without delay. 🧡\n \nHere are the next steps and important details for your replacement order:\n \n🔄 Your Replacement Status\nWe have successfully processed your request and are arranging a new shipment of 2 CUP SETS (including the flanges and other parts) for you as soon as possible.\n \n⏳ Expected Delivery Time\nThe standard shipping time is 3-7 business days. We sincerely appreciate your patience as we work to get these essential items to you promptly.\n \n📮 Tracking Information\nNote that we do not send an automatic tracking notification, but rest assured, it will arrive within the provided timeframe. Please feel free to reach out to us after 2 business days if you would like the tracking details—we'll be happy to provide them. 😊\n \nThank you again for your trust and understanding. Wishing you and your little one a wonderful day ahead! 💗\n \nWarmly,\nMomcozy Customer Support Team\n 🔔 Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime. ✨",
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"body": "Hi\n\n\nPlease find attached the photos of the box, motor and broken parts are requested.\n\n\n\nName: Clare Nuttall\n\nStreet Address: 33 Barn Meadow\n\nCity: Bamber Bridge\n\nState: Preston\n\nCountry: United Kingdom\n\nZIP Code: PR5 8DU\n\nContact Number: 07850232189\n\nHow many broken part(s): 1 or 2? 2 broken parts.\n\n\n\nRegards\n\n\n\nClare nuttall",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Hi<div dir=\"auto\"><br></div><div dir=\"auto\">Please find attached the photos of the box, motor and broken parts are requested.</div><div dir=\"auto\"><br></div><div dir=\"auto\">Name: Clare Nuttall</div><div dir=\"auto\">Street Address: 33 Barn Meadow</div><div dir=\"auto\">City: Bamber Bridge</div><div dir=\"auto\">State: Preston</div><div dir=\"auto\">Country: United Kingdom </div><div dir=\"auto\">ZIP Code: PR5 8DU </div><div dir=\"auto\">Contact Number: 07850232189</div><div dir=\"auto\">How many broken part(s): 1 or 2? 2 broken parts.</div><div dir=\"auto\"><br></div><div dir=\"auto\">Regards </div><div dir=\"auto\"><br></div><div dir=\"auto\">Clare nuttall</div></div><br><div></div></div>",
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"body": "Hello,\n\nWe hope this email finds you well.\n\nWe understand how important a reliable breast pump is for mothers, and we want you to know that we're committed to addressing your issue as quickly as possible. 💖️\n\n_**We apologize, but for orders placed through third-party sales platforms, we can only resend the item; we cannot process returns. Thank you for your understanding.**_\n\n**To better analyze the issue you're experiencing, please provide:**\n\n1. **A photo of the bottom of the motor to let us get the SN.**\n2. **UDI (Unique Device Identifier) information located on the bottom of the box.**\n\n* * *\n**Please try to send us a PHOTO of the broken part.**\n\n* * *\nAfter confirmation, we will arrange a replacement for you. You can use the following format:\n\n**Name:**\n**Street Address:**\n**City:**\n**State:**\n**Country:**\n**ZIP Code:**\n**Contact Number:**\n**How many broken part(s): 1 or 2?**\n\nYour patience and understanding mean a great deal to us—thank you for trusting us to make this right.\n\nWishing you a pleasant day!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We hope this email finds you well.<br> <br>We understand how important a reliable breast pump is for mothers, and we want you to know that we're committed to addressing your issue as quickly as possible. 💖️<br> <br><span style=\"color: #138244;\"><i><strong>We apologize, but for orders placed through third-party sales platforms, we can only resend the item; we cannot process returns. Thank you for your understanding.</strong></i></span><br> <br><span style=\"color: rgb(188,90,16);\"><strong>To better analyze the issue you're experiencing, please provide:</strong></span><br> <br><ol dir=\"auto\"><li><span style=\"color: rgb(188,90,16);\"><strong>A photo of the bottom of the motor to let us get the SN.</strong></span></li><li><span style=\"color: rgb(188,90,16);\"><strong>UDI (Unique Device Identifier) information located on the bottom of the box.</strong></span></li></ol><hr><span style=\"background-color: #F5D5D8;\"><strong>Please try to send us a PHOTO of the broken part.</strong></span><br><hr>After confirmation, we will arrange a replacement for you. You can use the following format:<br> <br><strong>Name:</strong><br><strong>Street Address:</strong><br><strong>City:</strong><br><strong>State:</strong><br><strong>Country:</strong><br><strong>ZIP Code:</strong><br><strong>Contact Number:</strong><br><strong>How many broken part(s): 1 or 2?</strong><br> <br>Your patience and understanding mean a great deal to us—thank you for trusting us to make this right.<br> <br>Wishing you a pleasant day!<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nWe hope this email finds you well.\n \nWe understand how important a reliable breast pump is for mothers, and we want you to know that we're committed to addressing your issue as quickly as possible. 💖️\n \nWe apologize, but for orders placed through third-party sales platforms, we can only resend the item; we cannot process returns. Thank you for your understanding.\n \nTo better analyze the issue you're experiencing, please provide:\n \n A photo of the bottom of the motor to let us get the SN. UDI (Unique Device Identifier) information located on the bottom of the box. Please try to send us a PHOTO of the broken part.\n After confirmation, we will arrange a replacement for you. You can use the following format:\n \nName:\nStreet Address:\nCity:\nState:\nCountry:\nZIP Code:\nContact Number:\nHow many broken part(s): 1 or 2?\n \nYour patience and understanding mean a great deal to us—thank you for trusting us to make this right.\n \nWishing you a pleasant day!\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hi,\n\n\nPlease find attached the order confirmation as requested.\n\n\n\nRegards\n\n\n\nClare nuttall\n ",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Hi,<div dir=\"auto\"><br></div><div dir=\"auto\">Please find attached the order confirmation as requested.</div><div dir=\"auto\"><br></div><div dir=\"auto\">Regards</div><div dir=\"auto\"><br></div><div dir=\"auto\">Clare nuttall <br><img src=\"https://rootglobal.zendesk.com/attachments/token/5w8fFyssdTaRpDhfVt760lghY/?name=Screenshot_20260512_211618_Gmail.jpg\" style=\"max-width: 100%; height: auto;\"><br><br></div></div><br><div></div></div>",
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"body": "(04:04:17) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(04:04:30) Web User 6a0387c0cbf9c71bac878368: Other inquiries\n(04:04:49) Momcozy: Please tell us what you need help with.\n(04:06:50) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n(04:06:50) Momcozy: How would you rate your experience?\n\n⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n(04:06:57) Web User 6a0387c0cbf9c71bac878368: I have purchased the momcozy m9 breast pump from Very, the first one the flange broke within 3 weeks of using it so they said to return the item and they sent a replacement. Now the replacement has broken too, I've been in touch with them and they said they can't accept another return and to contact yourselves. I'm just wondering where I go from here thanls\n(04:07:07) Momcozy: I'm so sorry for the trouble you've experienced! I'm connecting you with one of our customer care specialists right now to help you further. Please hold on just a moment!\n(04:07:08) Momcozy: Could you please let me know your name and email address?\n(04:07:19) Web User 6a0387c0cbf9c71bac878368: name: Clare Nuttall\nemail: apollo13110@gmail.com\n(04:07:25) Momcozy: Transferring to a human agent.\n(04:09:24) Momcozy Arriane: Hello,\nThank you for letting us know. We will forward this issue to our special team who handles your concern. Please keep an eye on your email for updates soon.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(04:04:17) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(04:04:30) Web User 6a0387c0cbf9c71bac878368: Other inquiries\n<br>(04:04:49) Momcozy: Please tell us what you need help with.\n<br>(04:06:50) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n<br>(04:06:50) Momcozy: How would you rate your experience?</p>\n\n<p dir=\"auto\">⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n<br>(04:06:57) Web User 6a0387c0cbf9c71bac878368: I have purchased the momcozy m9 breast pump from Very, the first one the flange broke within 3 weeks of using it so they said to return the item and they sent a replacement. Now the replacement has broken too, I've been in touch with them and they said they can't accept another return and to contact yourselves. I'm just wondering where I go from here thanls\n<br>(04:07:07) Momcozy: I'm so sorry for the trouble you've experienced! I'm connecting you with one of our customer care specialists right now to help you further. Please hold on just a moment!\n<br>(04:07:08) Momcozy: Could you please let me know your name and email address?\n<br>(04:07:19) Web User 6a0387c0cbf9c71bac878368: name: Clare Nuttall\n<br>email: <a href=\"mailto:apollo13110@gmail.com\" rel=\"noreferrer\">apollo13110@gmail.com</a>\n<br>(04:07:25) Momcozy: Transferring to a human agent.\n<br>(04:09:24) Momcozy Arriane: Hello,\n<br>Thank you for letting us know. We will forward this issue to our special team who handles your concern. Please keep an eye on your email for updates soon.</p></div>",
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"body": "Hi there,\n\nWe hope this message finds you well.\n\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nCould you please provide us with a screenshot of your order confirmation?\n\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n\nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br><br>We hope this message finds you well.<br><br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br><br>Could you please provide us with a screenshot of your order confirmation?<br><br>To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.<br><br>Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.<br><br>Thank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.<br><br>Best regards,<br>Momcozy Customer Support Team<br></div>",
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