提取后的分类输入 JSON
{
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"subject": "Ordered 2 by mistake!",
"description": "Dear mom cozy, \n\nBy mistake… I ordered two 5 inch dual mode smart baby monitors. \n\nOrder number, JJ1678856.\n\nI only wanted one. Can you contact me? Bill Raftery\n7710 Lake Vista Ct, Unit 407\nLakewood Ranch, FL 34202\n330.833.4410",
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"agents_notes_label": "2026/5/13 CO, and refunded",
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"text": "Dear Bill,\n \nThank you for your message — and no worries at all. These things happen. 💛\n \nWe have canceled your duplicate order #JJ1678856 for the second 5-inch dual mode smart baby monitor. A full refund will be processed to your original payment method. Depending on your bank, the refund may take 3–7 business days to appear in your account.\n \nYou are welcome to place a new order for just one monitor on our website.\n \nIf you need any further assistance, please don't hesitate to reach out.\n \nKind regards,\nMomcozy Customer Support Team 💛"
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{
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"created_at": "2026-05-12T20:03:04Z",
"author_id": "57856316966041",
"author_name": "Bill Raftery",
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"text": "Dear mom cozy, \n By mistake… I ordered two 5 inch dual mode smart baby monitors. \n Order number, JJ1678856. \n I only wanted one. Can you contact me? Bill Raftery\n 7710 Lake Vista Ct, Unit 407 Lakewood Ranch, FL 34202 330.833.4410"
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ticket_raw_json
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"subject": "Ordered 2 by mistake!",
"description": "Dear mom cozy, \n\nBy mistake… I ordered two 5 inch dual mode smart baby monitors. \n\n\nOrder number, JJ1678856.\n\nI only wanted one. Can you contact me? Bill Raftery\n7710 Lake Vista Ct, Unit 407\nLakewood Ranch, FL 34202\n330.833.4410",
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"body": "Dear Bill,\n \nThank you for your message — and no worries at all. These things happen. 💛\n \nWe have canceled your duplicate order #JJ1678856 for the second 5-inch dual mode smart baby monitor. A full refund will be processed to your original payment method. Depending on your bank, the refund may take 3–7 business days to appear in your account.\n \nYou are welcome to place a new order for just one monitor on our website.\n \nIf you need any further assistance, please don't hesitate to reach out.\n \nKind regards,\nMomcozy Customer Support Team 💛",
"created_at": "2026-05-13T09:45:38Z",
"author_id": 50826802786329,
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conversation_raw_json
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"body": "Dear Bill,\n\nThank you for your message — and no worries at all. These things happen. 💛\n\nWe have canceled your duplicate order #JJ1678856 for the second 5-inch dual mode smart baby monitor. A **full refund** will be processed to your original payment method. Depending on your bank, the refund may take 3–7 business days to appear in your account.\n\nYou are welcome to place a new order for just one monitor on our website.\n\nIf you need any further assistance, please don't hesitate to reach out.\n\nKind regards,\nMomcozy Customer Support Team 💛",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Bill,<br> <br>Thank you for your message — and no worries at all. These things happen. 💛<br> <br>We have canceled your duplicate order #JJ1678856 for the second 5-inch dual mode smart baby monitor. A <strong>full refund</strong> will be processed to your original payment method. Depending on your bank, the refund may take 3–7 business days to appear in your account.<br> <br>You are welcome to place a new order for just one monitor on our website.<br> <br>If you need any further assistance, please don't hesitate to reach out.<br> <br>Kind regards,<br>Momcozy Customer Support Team 💛<br></div>",
"plain_body": "Dear Bill,\n \nThank you for your message — and no worries at all. These things happen. 💛\n \nWe have canceled your duplicate order #JJ1678856 for the second 5-inch dual mode smart baby monitor. A full refund will be processed to your original payment method. Depending on your bank, the refund may take 3–7 business days to appear in your account.\n \nYou are welcome to place a new order for just one monitor on our website.\n \nIf you need any further assistance, please don't hesitate to reach out.\n \nKind regards,\nMomcozy Customer Support Team 💛",
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"body": "Dear mom cozy,\n\n\nBy mistake… I ordered two 5 inch dual mode smart baby monitors.\n\n\n\nOrder number, JJ1678856.\n\n\n\nI only wanted one. Can you contact me? Bill Raftery\n\n7710 Lake Vista Ct, Unit 407\n\nLakewood Ranch, FL 34202\n\n330.833.4410",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><span style=\"-webkit-text-size-adjust: auto; background-color: rgb(255, 255, 255);\">Dear mom cozy, </span><div style=\"-webkit-text-size-adjust: auto;\"><br></div><div style=\"-webkit-text-size-adjust: auto;\">By mistake… I ordered two 5 inch dual mode smart baby monitors. </div><div style=\"-webkit-text-size-adjust: auto;\"><br></div><div style=\"-webkit-text-size-adjust: auto;\">Order number, JJ1678856.</div><div style=\"-webkit-text-size-adjust: auto;\"><br></div><span style=\"-webkit-text-size-adjust: auto;\">I only wanted one. Can you contact me? </span><span style=\"font-size: 17.333334px;\">Bill Raftery</span><br><div dir=\"ltr\"><div><span style=\"font-size: 17.333334px;\">7710 Lake Vista Ct, Unit 407</span></div><div><span style=\"font-size: 17.333334px;\">Lakewood Ranch, FL 34202</span></div><div><span style=\"font-size: 17.333334px;\">330.833.4410</span></div></div></div>",
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