提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252774",
"subject": "Momcozy M9 Wearable Pump Flanges - Broken Again",
"description": "Hello Momcozy,\n\nI am writing you today because my wife uses the Momcozy M9 Wearable Pumps daily. However, we have had 3 more flanges break from usage (I am attaching pictures of the 3 flanges). Is it possible to send replacement parts for these 3 broken flanges? My wife's names is Maricar Virina, and she is cc'd on this email.\n\nBest Regards,\nNathan\n1000050211.jpg\n1000050210.jpg",
"status": "open",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T20:07:17Z",
"updated_at": "2026-05-14T03:26:47Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "CPI::Parts crack or break",
"category_value": "cpi__parts_crack_or_break",
"category_zh": "配件开裂或断裂"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"email": 3,
"web": 2,
"api": 1
}
},
"messages": [
{
"conversation_id": "57902819248281",
"type": "Comment",
"created_at": "2026-05-14T03:26:47Z",
"author_id": "52091955386265",
"author_name": "RT-CD-Pump-Eon",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Nathan Gussin,\n \nThank you for your confirmation.\n \nWe can process a full refund for this breast pump (Momcozy M9) for you.\n \nAfter receiving the refund, you are free to decide how to use the funds—whether to purchase new accessories, try a different breast pump model, or use it for other purposes.\n \nIf you decide to accept this offer, please confirm that your original payment account is still valid. Once we receive your confirmation, we will submit your refund request immediately.\n \nThank you for your understanding and support! 💛\n \nSincerely, \nMomcozy Customer Service Team"
},
{
"conversation_id": "57889700944793",
"type": "Comment",
"created_at": "2026-05-13T16:34:52Z",
"author_id": "57856358724633",
"author_name": "Nathan Gussin",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello Eon, \n \n\n \n \nAre you saying that you can refund the entire Momcozy m9 breast pump and then we can buy new accessories? \n \n\n \n \nBest Regards, \n \nNathan"
},
{
"conversation_id": "57875052977689",
"type": "Comment",
"created_at": "2026-05-13T07:14:38Z",
"author_id": "52091955386265",
"author_name": "RT-CD-Pump-Eon",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Nathan Gussin,\n \nThank you for providing three order numbers.\n \nWe have carefully reviewed the three orders you provided, and the details are as follows:\n \nOrders 114-4543539-5744205 and 114-7852261-7621013: These are accessory orders (containing two sets of accessories and two flanges). Based on the order details, we can resend two sets of accessories (or two flanges) for each order. That is, a maximum of two flanges can be resent for each accessory order.\n \nOrder 112-5482039-3749061: This is a complete breast pump order. However, we have already resent the product twice for this order. To protect the rights of all customers, our system has disabled the option to resend the product again for this order.\n \nTherefore, we cannot arrange a third exchange for you, but we can process a full refund for the complete breast pump order.\n \nPlease make a choice: For the accessory orders: Do you want us to resend three flanges for each order?\n \nFor orders of the entire machine: Do you prefer a full refund?\n \nPlease let us know your decision. We will process your order immediately based on your choice. Thank you for your understanding and patience! 💛\n \nSincerely, \nMomcozy Customer Service Team"
},
{
"conversation_id": "57861310917017",
"type": "Comment",
"created_at": "2026-05-13T00:58:06Z",
"author_id": "57856358724633",
"author_name": "Nathan Gussin",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello Kate, \n \n\n \n \nOrder #'s: 114-4543539-5744205, 114-7852261-7621013, 112-5482039-3749061. It could be any one of these orders, we are not sure which ones broke. \n \n\n \n \nUDI: M9BP265NRD025081928C80G5A9FN11066 \n \nM9BP265NRD025081917E50G5A9FN11175"
},
{
"conversation_id": "57856430987417",
"type": "Comment",
"created_at": "2026-05-12T20:11:20Z",
"author_id": "33115828554905",
"author_name": "AI Agent-Kate",
"author_role": "agent",
"sender_type": "agent",
"channel": "api",
"public": true,
"recording_type": "",
"text": "Dear Nathan Gussin, \n Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support. \n We understand this must be frustrating for you, and we’d like to help resolve this for you as soon as possible. To do that, we just need a little more information from you. \n \n Could you please provide your order number? \n Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.(If already provided, please ignore.) \n \n Best regards, \n Momcozy Customer Support Team"
},
{
"conversation_id": "57856312269081",
"type": "Comment",
"created_at": "2026-05-12T20:07:17Z",
"author_id": "57856358724633",
"author_name": "Nathan Gussin",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello Momcozy, \n \n\n \n \nI am writing you today because my wife uses the Momcozy M9 Wearable Pumps daily. However, we have had 3 more flanges break from usage (I am attaching pictures of the 3 flanges). Is it possible to send replacement parts for these 3 broken flanges? My wife's\n names is Maricar Virina, and she is cc'd on this email. \n \n\n \n \nBest Regards, \n \nNathan"
}
]
}
conversation_raw_json
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"body": "Dear Nathan Gussin,\n\nThank you for your confirmation.\n\nWe can process a full refund for this breast pump (Momcozy M9) for you.\n\nAfter receiving the refund, you are free to decide how to use the funds—whether to purchase new accessories, try a different breast pump model, or use it for other purposes.\n\nIf you decide to accept this offer, please confirm that your original payment account is still valid. Once we receive your confirmation, we will submit your refund request immediately.\n\nThank you for your understanding and support! 💛\n\nSincerely,\nMomcozy Customer Service Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Nathan Gussin,<br> <br>Thank you for your confirmation.<br> <br>We can process a full refund for this breast pump (Momcozy M9) for you.<br> <br>After receiving the refund, you are free to decide how to use the funds—whether to purchase new accessories, try a different breast pump model, or use it for other purposes.<br> <br>If you decide to accept this offer, please confirm that your original payment account is still valid. Once we receive your confirmation, we will submit your refund request immediately.<br> <br>Thank you for your understanding and support! 💛<br> <br>Sincerely, <br>Momcozy Customer Service Team<br></div>",
"plain_body": "Dear Nathan Gussin,\n \nThank you for your confirmation.\n \nWe can process a full refund for this breast pump (Momcozy M9) for you.\n \nAfter receiving the refund, you are free to decide how to use the funds—whether to purchase new accessories, try a different breast pump model, or use it for other purposes.\n \nIf you decide to accept this offer, please confirm that your original payment account is still valid. Once we receive your confirmation, we will submit your refund request immediately.\n \nThank you for your understanding and support! 💛\n \nSincerely, \nMomcozy Customer Service Team",
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"body": "Hello Eon,\n\n\n\nAre you saying that you can refund the entire Momcozy m9 breast pump and then we can buy new accessories?\n\n\n\nBest Regards,\n\nNathan\n\n\n\n* * *",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\" style=\" font-size: 12pt; color: rgb(33, 33, 33);\">\nHello Eon,</div>\n<div dir=\"auto\" style=\" font-size: 12pt; color: rgb(33, 33, 33);\">\n<br>\n</div>\n<div dir=\"auto\" style=\" font-size: 12pt; color: rgb(33, 33, 33);\">\nAre you saying that you can refund the entire Momcozy m9 breast pump and then we can buy new accessories?</div>\n<div dir=\"auto\" style=\" font-size: 12pt; color: rgb(33, 33, 33);\">\n<br>\n</div>\n<div dir=\"auto\" style=\" font-size: 12pt; color: rgb(33, 33, 33);\">\nBest Regards,</div>\n<div dir=\"auto\" style=\" font-size: 12pt; color: rgb(33, 33, 33);\">\nNathan</div>\n<div dir=\"auto\"><br>\n<hr style=\"display: inline-block; width: 98%;\">\n\n</div></div>",
"plain_body": "Hello Eon, \n \n\n\n \n \nAre you saying that you can refund the entire Momcozy m9 breast pump and then we can buy new accessories? \n \n\n\n \n \nBest Regards, \n \nNathan",
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"body": "Dear Nathan Gussin,\n\nThank you for providing three order numbers.\n\nWe have carefully reviewed the three orders you provided, and the details are as follows:\n\nOrders 114-4543539-5744205 and 114-7852261-7621013: These are accessory orders (containing two sets of accessories and two flanges). Based on the order details, we can resend two sets of accessories (or two flanges) for each order. That is, a maximum of two flanges can be resent for each accessory order.\n\nOrder 112-5482039-3749061: This is a complete breast pump order. However, we have already resent the product twice for this order. To protect the rights of all customers, our system has disabled the option to resend the product again for this order.\n\nTherefore, we cannot arrange a third exchange for you, but we can process a full refund for the complete breast pump order.\n\nPlease make a choice: For the accessory orders: Do you want us to resend three flanges for each order?\n\nFor orders of the entire machine: Do you prefer a full refund?\n\nPlease let us know your decision. We will process your order immediately based on your choice. Thank you for your understanding and patience! 💛\n\nSincerely,\nMomcozy Customer Service Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Nathan Gussin,<br> <br>Thank you for providing three order numbers.<br> <br>We have carefully reviewed the three orders you provided, and the details are as follows:<br> <br>Orders 114-4543539-5744205 and 114-7852261-7621013: These are accessory orders (containing two sets of accessories and two flanges). Based on the order details, we can resend two sets of accessories (or two flanges) for each order. That is, a maximum of two flanges can be resent for each accessory order.<br> <br>Order 112-5482039-3749061: This is a complete breast pump order. However, we have already resent the product twice for this order. To protect the rights of all customers, our system has disabled the option to resend the product again for this order.<br> <br>Therefore, we cannot arrange a third exchange for you, but we can process a full refund for the complete breast pump order.<br> <br>Please make a choice: For the accessory orders: Do you want us to resend three flanges for each order?<br> <br>For orders of the entire machine: Do you prefer a full refund?<br> <br>Please let us know your decision. We will process your order immediately based on your choice. Thank you for your understanding and patience! 💛<br> <br>Sincerely, <br>Momcozy Customer Service Team<br></div>",
"plain_body": "Dear Nathan Gussin,\n \nThank you for providing three order numbers.\n \nWe have carefully reviewed the three orders you provided, and the details are as follows:\n \nOrders 114-4543539-5744205 and 114-7852261-7621013: These are accessory orders (containing two sets of accessories and two flanges). Based on the order details, we can resend two sets of accessories (or two flanges) for each order. That is, a maximum of two flanges can be resent for each accessory order.\n \nOrder 112-5482039-3749061: This is a complete breast pump order. However, we have already resent the product twice for this order. To protect the rights of all customers, our system has disabled the option to resend the product again for this order.\n \nTherefore, we cannot arrange a third exchange for you, but we can process a full refund for the complete breast pump order.\n \nPlease make a choice: For the accessory orders: Do you want us to resend three flanges for each order?\n \nFor orders of the entire machine: Do you prefer a full refund?\n \nPlease let us know your decision. We will process your order immediately based on your choice. Thank you for your understanding and patience! 💛\n \nSincerely, \nMomcozy Customer Service Team",
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"body": "Hello Kate,\n\n\n\nOrder #'s: 114-4543539-5744205, 114-7852261-7621013, 112-5482039-3749061. It could be any one of these orders, we are not sure which ones broke.\n\n\n\nUDI: M9BP265NRD025081928C80G5A9FN11066\n\nM9BP265NRD025081917E50G5A9FN11175\n\n\n\n* * *",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\" style=\" font-size: 12pt; color: rgb(33, 33, 33);\">\nHello Kate,</div>\n<div dir=\"auto\" style=\" font-size: 12pt; color: rgb(33, 33, 33);\">\n<br>\n</div>\n<div dir=\"auto\" style=\" font-size: 12pt; color: rgb(33, 33, 33);\">\nOrder #'s: 114-4543539-5744205, 114-7852261-7621013, 112-5482039-3749061. It could be any one of these orders, we are not sure which ones broke.</div>\n<div dir=\"auto\" style=\" font-size: 12pt; color: rgb(33, 33, 33);\">\n<br>\n</div>\n<div dir=\"auto\" style=\" font-size: 12pt; color: rgb(33, 33, 33);\">\nUDI: M9BP265NRD025081928C80G5A9FN11066</div>\n<div dir=\"auto\" style=\" font-size: 12pt; color: rgb(33, 33, 33);\">\nM9BP265NRD025081917E50G5A9FN11175</div>\n<div dir=\"auto\"><br>\n<hr style=\"display: inline-block; width: 98%;\">\n\n</div></div>",
"plain_body": "Hello Kate, \n \n\n\n \n \nOrder #'s: 114-4543539-5744205, 114-7852261-7621013, 112-5482039-3749061. It could be any one of these orders, we are not sure which ones broke. \n \n\n\n \n \nUDI: M9BP265NRD025081928C80G5A9FN11066 \n \nM9BP265NRD025081917E50G5A9FN11175",
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"body": "Dear Nathan Gussin,\n\nThank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support.\n\nWe understand this must be frustrating for you, and we’d like to help resolve this for you as soon as possible. To do that, we just need a little more information from you.\n1. Could you please provide your order number?\n2. Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.(If already provided, please ignore.)\n\nBest regards,\n\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Dear Nathan Gussin,</p>\n<p dir=\"auto\">Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support.</p>\n<p dir=\"auto\">We understand this must be frustrating for you, and we’d like to help resolve this for you as soon as possible. To do that, we just need a little more information from you.</p>\n<ol dir=\"auto\">\n<li>Could you please provide your order number?</li>\n<li>Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.(If already provided, please ignore.)</li>\n</ol>\n<p dir=\"auto\">Best regards,</p>\n<p dir=\"auto\">Momcozy Customer Support Team</p></div>",
"plain_body": "Dear Nathan Gussin, \n Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support. \n We understand this must be frustrating for you, and we’d like to help resolve this for you as soon as possible. To do that, we just need a little more information from you. \n \n Could you please provide your order number? \n Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.(If already provided, please ignore.) \n \n Best regards, \n Momcozy Customer Support Team",
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{
"id": 57856312269081,
"type": "Comment",
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"body": "Hello Momcozy,\n\n\n\nI am writing you today because my wife uses the Momcozy M9 Wearable Pumps daily. However, we have had 3 more flanges break from usage (I am attaching pictures of the 3 flanges). Is it possible to send replacement parts for these 3 broken flanges? My wife's names is Maricar Virina, and she is cc'd on this email.\n\n\n\nBest Regards,\n\nNathan",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div style=\" font-size: 12pt; color: rgb(33, 33, 33);\" dir=\"auto\">\nHello Momcozy,</div>\n<div style=\" font-size: 12pt; color: rgb(33, 33, 33);\" dir=\"auto\">\n<br>\n</div>\n<div style=\" font-size: 12pt; color: rgb(33, 33, 33);\" dir=\"auto\">\nI am writing you today because my wife uses the Momcozy M9 Wearable Pumps daily. However, we have had 3 more flanges break from usage (I am attaching pictures of the 3 flanges). Is it possible to send replacement parts for these 3 broken flanges? My wife's\n names is Maricar Virina, and she is cc'd on this email.</div>\n<div style=\" font-size: 12pt; color: rgb(33, 33, 33);\" dir=\"auto\">\n<br>\n</div>\n<div style=\" font-size: 12pt; color: rgb(33, 33, 33);\" dir=\"auto\">\nBest Regards,</div>\n<div style=\" font-size: 12pt; color: rgb(33, 33, 33);\" dir=\"auto\">\nNathan </div></div>",
"plain_body": "Hello Momcozy, \n \n\n\n \n \nI am writing you today because my wife uses the Momcozy M9 Wearable Pumps daily. However, we have had 3 more flanges break from usage (I am attaching pictures of the 3 flanges). Is it possible to send replacement parts for these 3 broken flanges? My wife's\n names is Maricar Virina, and she is cc'd on this email. \n \n\n\n \n \nBest Regards, \n \nNathan ",
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