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"body": "Hello,\n\nWe appreciate your time bringing this to our attention.\n\n_**To better analyze the issue you're experiencing, please provide your order number, the sales platform where you made the purchase, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.**_\n\nAdditionally, could you please provide us with more details This will help us assist you better!\n\nWe’ll be happy to suggest some inspection plans to get everything sorted out!\n\nWe'll be waiting for your response.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We appreciate your time bringing this to our attention.<br> <br><i><strong>To better analyze the issue you're experiencing, please provide your order number, the sales platform where you made the purchase, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.</strong></i><br> <br>Additionally, could you please provide us with more details This will help us assist you better! <br> <br>We’ll be happy to suggest some inspection plans to get everything sorted out!<br> <br>We'll be waiting for your response.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nWe appreciate your time bringing this to our attention.\n \nTo better analyze the issue you're experiencing, please provide your order number, the sales platform where you made the purchase, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n \nAdditionally, could you please provide us with more details This will help us assist you better! \n \nWe’ll be happy to suggest some inspection plans to get everything sorted out!\n \nWe'll be waiting for your response.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello,\n\nWe sincerely apologize for the delayed reply.\n\nDue to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.\nWe will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.\n\nThank you very much for your patience and understanding.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We sincerely apologize for the delayed reply.<br> <br>Due to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.<br>We will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.<br> <br>Thank you very much for your patience and understanding.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nWe sincerely apologize for the delayed reply.\n \nDue to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.\nWe will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.\n \nThank you very much for your patience and understanding.\n \nBest regards,\nMomcozy Customer Support Team",
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"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(03:40:47) Yev: It was a present from my registry, will try to get the order number\n<br>(03:44:00) Yev uploaded: img_2216.mov\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KREVFCG5KPMAVJF3DJJEN2BZ/img_2216.mov\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KREVFCG5KPMAVJF3DJJEN2BZ/img_2216.mov</a>\n<br>Type: video/quicktime\n<br>Size: 47144217</p></div>",
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"body": "(03:22:35) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(03:22:48) Yev: Product and event consultation\n(03:23:06) Momcozy: Happy to serve you! Whether you want to know product details or the latest event information, I can introduce them to you in detail. What would you like to consult today?\n(03:23:23) Yev: One of my pumps stopped working\n(03:23:31) Momcozy: Could you please let me know the exact model or name of your Momcozy breast pump? That way, I can give you the most accurate troubleshooting help!\n(03:23:39) Yev: Air 1\n(03:23:54) Momcozy: If your Air 1 breast pump has stopped working, let’s try a few quick checks together! First, press and hold the power button for more than 2 seconds to make sure you’re turning it on correctly. Check the charging points on the bottom of the pump motor—they should be clean, and if your pump is brand new, remove any protective film. Make sure your charging case is fully charged, then take out the pump motor, wait 10 seconds, and put it back in to see if the indicator turns green. You can also test the magnetic charger directly—watch for the green light! If it still won’t turn on, look for any liquid damage or residue near the seams or suction hole. Always ensure all parts are dry before assembly. If you suspect liquid got inside, please stop using the pump and contact customer support. For best care, disassemble and clean after each use, and reassemble in the correct order with clean hands!\n(03:24:33) Yev: I did all of that, it’s not pumping\n(03:24:39) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER\n(03:24:55) Yev: Leave a message\n(03:24:59) Momcozy: Please leave the following information, which will help us solve your problem more quickly and accurately. (If you have already provided it, please ignore.):\n\n 1. Your order number and the purchasing platform.\n\n 2. The unique device identifier (UDI) at the bottom of the product packaging box. You can scan the QR code next to the production date and serial number (SN) on the packaging box to obtain the UDI. If the packaging box has been discarded or there is no UDI label, you can also scan the QR code at the bottom of the device to obtain the product serial number (SN).\n\n 3. Clear photos or short videos to demonstrate the problem.\n\nWe will convert your message into a work order and synchronize it to the support team in a timely manner.\n\nPlease rest assured that we will contact you actively within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner.\n\nThank you for using the online chat. Have a nice day. 😊\n(03:30:41) Yev: UDI AIR1BP334NRDBE1002B5FF60F5CW1215712",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(03:22:35) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(03:22:48) Yev: Product and event consultation\n<br>(03:23:06) Momcozy: Happy to serve you! Whether you want to know product details or the latest event information, I can introduce them to you in detail. What would you like to consult today?\n<br>(03:23:23) Yev: One of my pumps stopped working\n<br>(03:23:31) Momcozy: Could you please let me know the exact model or name of your Momcozy breast pump? That way, I can give you the most accurate troubleshooting help!\n<br>(03:23:39) Yev: Air 1\n<br>(03:23:54) Momcozy: If your Air 1 breast pump has stopped working, let’s try a few quick checks together! First, press and hold the power button for more than 2 seconds to make sure you’re turning it on correctly. Check the charging points on the bottom of the pump motor—they should be clean, and if your pump is brand new, remove any protective film. Make sure your charging case is fully charged, then take out the pump motor, wait 10 seconds, and put it back in to see if the indicator turns green. You can also test the magnetic charger directly—watch for the green light! If it still won’t turn on, look for any liquid damage or residue near the seams or suction hole. Always ensure all parts are dry before assembly. If you suspect liquid got inside, please stop using the pump and contact customer support. For best care, disassemble and clean after each use, and reassemble in the correct order with clean hands!\n<br>(03:24:33) Yev: I did all of that, it’s not pumping\n<br>(03:24:39) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!</p>\n\n<p dir=\"auto\">LEAVE A MESSAGE, TRY AGAIN LATER\n<br>(03:24:55) Yev: Leave a message\n<br>(03:24:59) Momcozy: Please leave the following information, which will help us solve your problem more quickly and accurately. (If you have already provided it, please ignore.):</p>\n\n<p dir=\"auto\"> 1. Your order number and the purchasing platform.</p>\n\n<p dir=\"auto\"> 2. The unique device identifier (UDI) at the bottom of the product packaging box. You can scan the QR code next to the production date and serial number (SN) on the packaging box to obtain the UDI. If the packaging box has been discarded or there is no UDI label, you can also scan the QR code at the bottom of the device to obtain the product serial number (SN).</p>\n\n<p dir=\"auto\"> 3. Clear photos or short videos to demonstrate the problem.</p>\n\n<p dir=\"auto\">We will convert your message into a work order and synchronize it to the support team in a timely manner.</p>\n\n<p dir=\"auto\">Please rest assured that we will contact you actively within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner.</p>\n\n<p dir=\"auto\">Thank you for using the online chat. Have a nice day. 😊\n<br>(03:30:41) Yev: UDI AIR1BP334NRDBE1002B5FF60F5CW1215712</p></div>",
"plain_body": "(03:22:35) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(03:22:48) Yev: Product and event consultation\n\n(03:23:06) Momcozy: Happy to serve you! Whether you want to know product details or the latest event information, I can introduce them to you in detail. What would you like to consult today?\n\n(03:23:23) Yev: One of my pumps stopped working\n\n(03:23:31) Momcozy: Could you please let me know the exact model or name of your Momcozy breast pump? That way, I can give you the most accurate troubleshooting help!\n\n(03:23:39) Yev: Air 1\n\n(03:23:54) Momcozy: If your Air 1 breast pump has stopped working, let’s try a few quick checks together! First, press and hold the power button for more than 2 seconds to make sure you’re turning it on correctly. Check the charging points on the bottom of the pump motor—they should be clean, and if your pump is brand new, remove any protective film. Make sure your charging case is fully charged, then take out the pump motor, wait 10 seconds, and put it back in to see if the indicator turns green. You can also test the magnetic charger directly—watch for the green light! If it still won’t turn on, look for any liquid damage or residue near the seams or suction hole. Always ensure all parts are dry before assembly. If you suspect liquid got inside, please stop using the pump and contact customer support. For best care, disassemble and clean after each use, and reassemble in the correct order with clean hands!\n\n(03:24:33) Yev: I did all of that, it’s not pumping\n\n(03:24:39) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(03:24:55) Yev: Leave a message\n\n(03:24:59) Momcozy: Please leave the following information, which will help us solve your problem more quickly and accurately. (If you have already provided it, please ignore.): \n\n 1. Your order number and the purchasing platform. \n\n 2. The unique device identifier (UDI) at the bottom of the product packaging box. You can scan the QR code next to the production date and serial number (SN) on the packaging box to obtain the UDI. If the packaging box has been discarded or there is no UDI label, you can also scan the QR code at the bottom of the device to obtain the product serial number (SN). \n\n 3. Clear photos or short videos to demonstrate the problem. \n\n We will convert your message into a work order and synchronize it to the support team in a timely manner. \n\n Please rest assured that we will contact you actively within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner. \n\n Thank you for using the online chat. Have a nice day. 😊\n\n(03:30:41) Yev: UDI AIR1BP334NRDBE1002B5FF60F5CW1215712",
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