提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252622",
"subject": "Call with Caller +1 (956) 375-7957",
"description": "Call from: +1 (956) 375-7957\nCall to: +1 (619) 848-0676\nTime of call: May 12, 2026 at 7:12:13 PM UTC",
"status": "solved",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T19:12:27Z",
"updated_at": "2026-05-12T19:20:07Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "Both of the pumps are not working | Drains too quickly and weak suction.",
"agents_notes": "Both of the pumps are not working | Drains too quickly and weak suction.",
"category_field_id": "34154549939865",
"category_name": "CPI::Battery drains too quickly",
"category_value": "cpi__battery_drains_too_quickly",
"category_zh": "电池耗电过快"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 3,
"voice": 2
}
},
"messages": [
{
"conversation_id": "57855955178521",
"type": "Comment",
"created_at": "2026-05-12T19:20:07Z",
"author_id": "42730858332313",
"author_name": "CT-Cathy",
"author_role": "agent",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Customer Communications: Inbound\nIssue Details: Both of the pumps are not working | Drains too quickly and weak suction.\nResolution Offered: Troubleshooting | Educ cx | Give option\nCustomer Responses: Agree\nFollow-up Actions: None\nEscalated: N/A"
},
{
"conversation_id": "57855946856089",
"type": "Comment",
"created_at": "2026-05-12T19:18:31Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
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"recording_type": "",
"text": "Call summary: \n Customer called Momcozy about issues with two breast pumps: one has fluctuating, sometimes weak suction; the other has a battery that drains quickly despite both being charged simultaneously. Agent confirmed the issues and asked if the customer was using the official charger and checked for damage or misaligned accessories; customer confirmed proper usage. Customer was asked for the model number (identified as M9) and the Amazon order number but did not have the order number since the pumps were gifted. Agent explained company policy requires the Amazon order number to verify warranty and provide replacement or repair options. Without order details, the only option offered was a $30 discount code toward a new purchase. Customer expressed dissatisfaction with the discount offer, feeling it unreasonable for a product just one month old. Agent reiterated policy and suggested the customer contact the gift giver to obtain the Amazon order number to proceed with warranty service or replacement. Customer agreed to contact the gift giver despite frustration. Agent provided an alternative contact method via email support@momcozy.com for when the order details are obtained. Call ended with apologies from the agent and a polite closing. No repairs or replacements arranged during the call; resolution is pending receipt of Amazon order number from gift giver. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57855960951449",
"type": "Comment",
"created_at": "2026-05-12T19:18:26Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:02AgentHi. Thank you for calling momcozy. This is Kathy. How can I help you?00:06CustomerYes. Hello. I was calling because I'm having a issue with my breast pump.00:14AgentMa'am. So that's our technical. May I know, ma'am, what happened on your breast pump? Is it not any good, ma'am, or there is no suction?00:23CustomerIt's not. Well, part of it is, like, a weaker suction sometimes. Sometimes it's good. Sometimes it's weak on both. But on 1 of them, the battery dies really fast.00:37CustomerLike, 1 right now is at a 100% battery, and the other 1 is at 57, and they were both charged at the same time.00:46AgentMhmm. Okay. So to confirm, ma'am, that both of the pump is having an issues. Right? Is that correct, ma'am?00:54CustomerYeah.00:54AgentSo 1 is having a short battery life, ma'am. Is that correct? And then the other 1 is having an issue through the suction. Is that correct, ma'am?01:04CustomerYeah.01:05AgentOkay. Alright. So in line with your concern, ma'am, just to confirm that you are using the charger that is indicated in the package, ma'am, whenever you are charging the breast pump. May you please verify? Yes.01:19AgentAnd regarding on the suction as well, ma'am, the big suction, have you tried to test the suction levels, ma'am? Starting from the lower side to the high end? Okay. Uh-huh. And to confirm as well, ma'am, that there is no any damage or any cracks, The accessories are properly aligned, ma'am.01:37AgentIs that correct?01:39CustomerRight.01:40AgentOkay. So if that's the case, then let me go ahead, ma'am, and check your options. Ma'am, may I know what is the model number of your breast pump? The 1, ma'am, that you use for the01:51CustomerWhere would I click to find that?01:54AgentSorry, ma'am. You are cutting in enough.01:57CustomerWhere would I be able to find that?02:00AgentYou can check the 1 on the breast pump itself, ma'am. But prior on the 1, may I know are you from United States? Yes. And where did you purchase, ma'am, the product? Is it from the Amazon, official website, through insurance?02:20CustomerThey were I didn't purchase them. They were gifted to me, so I'm not sure.02:28AgentMhmm. Let me see. I see. Because, ma'am, to give you a heads up that part of our company policy, we just need to check first the order number so that we can dig deeper into your options. In the event, ma'am, that you may not be able02:46CustomerThey I think they were purchased on Amazon.02:50AgentUh-huh. And do you happen to have the Amazon order number, ma'am? No. Actually, ma'am, last 4 digits of first So, ma'am, 1 second, ma'am. If you may not be able to provide the Amazon order number, the only options that we can provide it to you is just a discount code amounting $30 to purchase a new product.03:13AgentSo in this case, ma'am, will you be able to communicate with a gift giver to ask the Amazon carrier number?03:21CustomerNo. No. That is absolutely ridiculous. I just got these breast pumps a month ago, and you wanna give me $50 off for me to spend money when I have these breast pumps that are brand new?03:37AgentYes, ma'am. Um, as much as I wanted to, ma'am, the system will not allowing me to do so since we just need the order number. That is why, ma'am, I'm just asking if you can contact the gift giver and then ask for the order number so that we can check your options. If it is still under the warranty, then definitely we can proceed with the replacement plan.04:04CustomerBut shouldn't you be able to see if they're still under warranty if I give you the model number?04:13AgentNo, ma'am. But since you already have the model number, may I know, ma'am, is it the M5, the M9?04:20CustomerThe M9.04:23AgentI see. So yes, ma'am.04:35CustomerI'll go ahead and contact I'll go ahead and contact the person that gifted them to me because that's just unacceptable.04:46AgentOkay. Yes, ma'am. So once again, ma'am, I do apologize. Okay? Because that is part of the policy, ma'am, that we just need to all stay and face the order no way.04:56AgentBut nothing to worry, ma'am. Since once you contacted the gift giver and then they can provide you the Amazon order number, all you need to do, I suggest to call us back, or you can email us as well to the support@momcozy.com. And definitely, ma'am, we are more than happy to help you. Okay?05:16CustomerAlrighty. Thank you.05:18AgentYou are very much welcome, ma'am. So is there anything else? No. Okay. If that's okay, thank you for calling, ma'am, so see.05:28AgentHave a great day ahead. Bye for now, ma'am, and take care. Okay?05:32CustomerBye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57855946376601",
"type": "VoiceComment",
"created_at": "2026-05-12T19:18:11Z",
"author_id": "42730858332313",
"author_name": "CT-Cathy",
"author_role": "agent",
"sender_type": "agent",
"channel": "voice",
"public": true,
"recording_type": "call",
"text": "Inbound call from +1 (956) 375-7957\nCall Details:\n\nCall from: +1 (956) 375-7957\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12 19:12:13 UTC\nLocation: Texas, United States\nAnswered by: CT-Cathy\nLength of phone call: 5 minutes, 56 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA6e1a610fafea591432a0a9e8f5d9ce38/twilio/call/recording"
},
{
"conversation_id": "57855897136537",
"type": "Comment",
"created_at": "2026-05-12T19:12:27Z",
"author_id": "57855912642585",
"author_name": "Caller +1 (956) 375-7957",
"author_role": "end-user",
"sender_type": "internal",
"channel": "voice",
"public": false,
"recording_type": "",
"text": "Call from: +1 (956) 375-7957\n\nCall to: +1 (619) 848-0676\n\nTime of call: May 12, 2026 at 7:12:13 PM UTC"
}
]
}
conversation_raw_json
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"body": "Customer Communications: Inbound\nIssue Details: Both of the pumps are not working | Drains too quickly and weak suction.\nResolution Offered: Troubleshooting | Educ cx | Give option\nCustomer Responses: Agree\nFollow-up Actions: None\nEscalated: N/A",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Customer Communications: Inbound<br>Issue Details: Both of the pumps are not working | Drains too quickly and weak suction.<br>Resolution Offered: Troubleshooting | Educ cx | Give option<br>Customer Responses: Agree<br>Follow-up Actions: None<br>Escalated: N/A<br></div>",
"plain_body": "Customer Communications: Inbound\nIssue Details: Both of the pumps are not working | Drains too quickly and weak suction.\nResolution Offered: Troubleshooting | Educ cx | Give option\nCustomer Responses: Agree\nFollow-up Actions: None\nEscalated: N/A",
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"body": "#### **Call summary:**\n\n\n- Customer called Momcozy about issues with two breast pumps: one has fluctuating, sometimes weak suction; the other has a battery that drains quickly despite both being charged simultaneously.\n- Agent confirmed the issues and asked if the customer was using the official charger and checked for damage or misaligned accessories; customer confirmed proper usage.\n- Customer was asked for the model number (identified as M9) and the Amazon order number but did not have the order number since the pumps were gifted.\n- Agent explained company policy requires the Amazon order number to verify warranty and provide replacement or repair options. Without order details, the only option offered was a $30 discount code toward a new purchase.\n- Customer expressed dissatisfaction with the discount offer, feeling it unreasonable for a product just one month old.\n- Agent reiterated policy and suggested the customer contact the gift giver to obtain the Amazon order number to proceed with warranty service or replacement.\n- Customer agreed to contact the gift giver despite frustration.\n- Agent provided an alternative contact method via email support@momcozy.com for when the order details are obtained.\n- Call ended with apologies from the agent and a polite closing.\n- No repairs or replacements arranged during the call; resolution is pending receipt of Amazon order number from gift giver.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer called Momcozy about issues with two breast pumps: one has fluctuating, sometimes weak suction; the other has a battery that drains quickly despite both being charged simultaneously.</li><li>Agent confirmed the issues and asked if the customer was using the official charger and checked for damage or misaligned accessories; customer confirmed proper usage.</li><li>Customer was asked for the model number (identified as M9) and the Amazon order number but did not have the order number since the pumps were gifted.</li><li>Agent explained company policy requires the Amazon order number to verify warranty and provide replacement or repair options. Without order details, the only option offered was a $30 discount code toward a new purchase.</li><li>Customer expressed dissatisfaction with the discount offer, feeling it unreasonable for a product just one month old.</li><li>Agent reiterated policy and suggested the customer contact the gift giver to obtain the Amazon order number to proceed with warranty service or replacement.</li><li>Customer agreed to contact the gift giver despite frustration.</li><li>Agent provided an alternative contact method via email support@momcozy.com for when the order details are obtained.</li><li>Call ended with apologies from the agent and a polite closing.</li><li>No repairs or replacements arranged during the call; resolution is pending receipt of Amazon order number from gift giver.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Customer called Momcozy about issues with two breast pumps: one has fluctuating, sometimes weak suction; the other has a battery that drains quickly despite both being charged simultaneously. Agent confirmed the issues and asked if the customer was using the official charger and checked for damage or misaligned accessories; customer confirmed proper usage. Customer was asked for the model number (identified as M9) and the Amazon order number but did not have the order number since the pumps were gifted. Agent explained company policy requires the Amazon order number to verify warranty and provide replacement or repair options. Without order details, the only option offered was a $30 discount code toward a new purchase. Customer expressed dissatisfaction with the discount offer, feeling it unreasonable for a product just one month old. Agent reiterated policy and suggested the customer contact the gift giver to obtain the Amazon order number to proceed with warranty service or replacement. Customer agreed to contact the gift giver despite frustration. Agent provided an alternative contact method via email support@momcozy.com for when the order details are obtained. Call ended with apologies from the agent and a polite closing. No repairs or replacements arranged during the call; resolution is pending receipt of Amazon order number from gift giver. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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"body": "#### **Call transcript:**\n\n\n**00:02** **Agent** Hi. Thank you for calling momcozy. This is Kathy. How can I help you?\n**00:06** **Customer** Yes. Hello. I was calling because I'm having a issue with my breast pump.\n**00:14** **Agent** Ma'am. So that's our technical. May I know, ma'am, what happened on your breast pump? Is it not any good, ma'am, or there is no suction?\n**00:23** **Customer** It's not. Well, part of it is, like, a weaker suction sometimes. Sometimes it's good. Sometimes it's weak on both. But on 1 of them, the battery dies really fast.\n**00:37** **Customer** Like, 1 right now is at a 100% battery, and the other 1 is at 57, and they were both charged at the same time.\n**00:46** **Agent** Mhmm. Okay. So to confirm, ma'am, that both of the pump is having an issues. Right? Is that correct, ma'am?\n**00:54** **Customer** Yeah.\n**00:54** **Agent** So 1 is having a short battery life, ma'am. Is that correct? And then the other 1 is having an issue through the suction. Is that correct, ma'am?\n**01:04** **Customer** Yeah.\n**01:05** **Agent** Okay. Alright. So in line with your concern, ma'am, just to confirm that you are using the charger that is indicated in the package, ma'am, whenever you are charging the breast pump. May you please verify? Yes.\n**01:19** **Agent** And regarding on the suction as well, ma'am, the big suction, have you tried to test the suction levels, ma'am? Starting from the lower side to the high end? Okay. Uh-huh. And to confirm as well, ma'am, that there is no any damage or any cracks, The accessories are properly aligned, ma'am.\n**01:37** **Agent** Is that correct?\n**01:39** **Customer** Right.\n**01:40** **Agent** Okay. So if that's the case, then let me go ahead, ma'am, and check your options. Ma'am, may I know what is the model number of your breast pump? The 1, ma'am, that you use for the\n**01:51** **Customer** Where would I click to find that?\n**01:54** **Agent** Sorry, ma'am. You are cutting in enough.\n**01:57** **Customer** Where would I be able to find that?\n**02:00** **Agent** You can check the 1 on the breast pump itself, ma'am. But prior on the 1, may I know are you from United States? Yes. And where did you purchase, ma'am, the product? Is it from the Amazon, official website, through insurance?\n**02:20** **Customer** They were I didn't purchase them. They were gifted to me, so I'm not sure.\n**02:28** **Agent** Mhmm. Let me see. I see. Because, ma'am, to give you a heads up that part of our company policy, we just need to check first the order number so that we can dig deeper into your options. In the event, ma'am, that you may not be able\n**02:46** **Customer** They I think they were purchased on Amazon.\n**02:50** **Agent** Uh-huh. And do you happen to have the Amazon order number, ma'am? No. Actually, ma'am, last 4 digits of first So, ma'am, 1 second, ma'am. If you may not be able to provide the Amazon order number, the only options that we can provide it to you is just a discount code amounting $30 to purchase a new product.\n**03:13** **Agent** So in this case, ma'am, will you be able to communicate with a gift giver to ask the Amazon carrier number?\n**03:21** **Customer** No. No. That is absolutely ridiculous. I just got these breast pumps a month ago, and you wanna give me $50 off for me to spend money when I have these breast pumps that are brand new?\n**03:37** **Agent** Yes, ma'am. Um, as much as I wanted to, ma'am, the system will not allowing me to do so since we just need the order number. That is why, ma'am, I'm just asking if you can contact the gift giver and then ask for the order number so that we can check your options. If it is still under the warranty, then definitely we can proceed with the replacement plan.\n**04:04** **Customer** But shouldn't you be able to see if they're still under warranty if I give you the model number?\n**04:13** **Agent** No, ma'am. But since you already have the model number, may I know, ma'am, is it the M5, the M9?\n**04:20** **Customer** The M9.\n**04:23** **Agent** I see. So yes, ma'am.\n**04:35** **Customer** I'll go ahead and contact I'll go ahead and contact the person that gifted them to me because that's just unacceptable.\n**04:46** **Agent** Okay. Yes, ma'am. So once again, ma'am, I do apologize. Okay? Because that is part of the policy, ma'am, that we just need to all stay and face the order no way.\n**04:56** **Agent** But nothing to worry, ma'am. Since once you contacted the gift giver and then they can provide you the Amazon order number, all you need to do, I suggest to call us back, or you can email us as well to the support@momcozy.com. And definitely, ma'am, we are more than happy to help you. Okay?\n**05:16** **Customer** Alrighty. Thank you.\n**05:18** **Agent** You are very much welcome, ma'am. So is there anything else? No. Okay. If that's okay, thank you for calling, ma'am, so see.\n**05:28** **Agent** Have a great day ahead. Bye for now, ma'am, and take care. Okay?\n**05:32** **Customer** Bye.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. Thank you for calling momcozy. This is Kathy. How can I help you?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. Hello. I was calling because I'm having a issue with my breast pump.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:14</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Ma'am. So that's our technical. May I know, ma'am, what happened on your breast pump? Is it not any good, ma'am, or there is no suction?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:23</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">It's not. Well, part of it is, like, a weaker suction sometimes. Sometimes it's good. Sometimes it's weak on both. But on 1 of them, the battery dies really fast.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:37</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Like, 1 right now is at a 100% battery, and the other 1 is at 57, and they were both charged at the same time.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:46</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Okay. So to confirm, ma'am, that both of the pump is having an issues. Right? Is that correct, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:54</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:54</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So 1 is having a short battery life, ma'am. Is that correct? And then the other 1 is having an issue through the suction. Is that correct, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:04</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:05</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Alright. So in line with your concern, ma'am, just to confirm that you are using the charger that is indicated in the package, ma'am, whenever you are charging the breast pump. May you please verify? Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:19</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And regarding on the suction as well, ma'am, the big suction, have you tried to test the suction levels, ma'am? Starting from the lower side to the high end? Okay. Uh-huh. And to confirm as well, ma'am, that there is no any damage or any cracks, The accessories are properly aligned, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:37</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Is that correct?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:39</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Right.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:40</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So if that's the case, then let me go ahead, ma'am, and check your options. Ma'am, may I know what is the model number of your breast pump? The 1, ma'am, that you use for the</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:51</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Where would I click to find that?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:54</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Sorry, ma'am. You are cutting in enough.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:57</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Where would I be able to find that?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">You can check the 1 on the breast pump itself, ma'am. But prior on the 1, may I know are you from United States? Yes. And where did you purchase, ma'am, the product? Is it from the Amazon, official website, through insurance?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:20</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">They were I didn't purchase them. They were gifted to me, so I'm not sure.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Let me see. I see. Because, ma'am, to give you a heads up that part of our company policy, we just need to check first the order number so that we can dig deeper into your options. In the event, ma'am, that you may not be able</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:46</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">They I think they were purchased on Amazon.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:50</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Uh-huh. And do you happen to have the Amazon order number, ma'am? No. Actually, ma'am, last 4 digits of first So, ma'am, 1 second, ma'am. If you may not be able to provide the Amazon order number, the only options that we can provide it to you is just a discount code amounting $30 to purchase a new product.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:13</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So in this case, ma'am, will you be able to communicate with a gift giver to ask the Amazon carrier number?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:21</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">No. No. That is absolutely ridiculous. I just got these breast pumps a month ago, and you wanna give me $50 off for me to spend money when I have these breast pumps that are brand new?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:37</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. Um, as much as I wanted to, ma'am, the system will not allowing me to do so since we just need the order number. That is why, ma'am, I'm just asking if you can contact the gift giver and then ask for the order number so that we can check your options. If it is still under the warranty, then definitely we can proceed with the replacement plan.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:04</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">But shouldn't you be able to see if they're still under warranty if I give you the model number?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:13</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">No, ma'am. But since you already have the model number, may I know, ma'am, is it the M5, the M9?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:20</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">The M9.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:23</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I see. So yes, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:35</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I'll go ahead and contact I'll go ahead and contact the person that gifted them to me because that's just unacceptable.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:46</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Yes, ma'am. So once again, ma'am, I do apologize. Okay? Because that is part of the policy, ma'am, that we just need to all stay and face the order no way.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:56</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">But nothing to worry, ma'am. Since once you contacted the gift giver and then they can provide you the Amazon order number, all you need to do, I suggest to call us back, or you can email us as well to the support@momcozy.com. And definitely, ma'am, we are more than happy to help you. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:16</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alrighty. Thank you.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:18</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">You are very much welcome, ma'am. So is there anything else? No. Okay. If that's okay, thank you for calling, ma'am, so see.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Have a great day ahead. Bye for now, ma'am, and take care. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:32</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Bye.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
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