提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252610",
"subject": "Re: Notify from Momcozy about you request",
"description": "This is a follow-up to your previous request #1203375 \"Conversation with Name_84972\"\n\nHello,\n\nI have sent my pump back and received the notice that it was delivered. Please see attached.\n\nI have read in the previous email that I will be getting a $10 refund?\n\nThank you,\nAleksandra Stajic",
"status": "solved",
"priority": "high",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T19:05:16Z",
"updated_at": "2026-05-14T01:58:37Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "1 I not detecting the amount of milk I am pumping",
"agents_notes": "1 I not detecting the amount of milk I am pumping",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to power on",
"category_value": "cpi__unable_to_power_on",
"category_zh": "无法开机"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 3,
"email": 1
}
},
"messages": [
{
"conversation_id": "57899360791449",
"type": "Comment",
"created_at": "2026-05-14T01:58:37Z",
"author_id": "50761867876761",
"author_name": "RT-CD-Smartpump-Chailyn",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Aleksandra,\n \nThank you for your reply. We have processed a $10 refund to your original payment account. The actual amount you receive may vary slightly due to the exchange rate.\n \nPlease feel free to contact us if you have any further questions. Wish you a nice day.\n \nBest regards,\nMomcozy Customer Support Team\n ***Please note: Your ticket may be automatically closed by the system, but don't worry. Just because your ticket is closed doesn't mean your issue has been resolved. If you have any questions or concerns, please feel free to contact us. 😊"
},
{
"conversation_id": "57882475535257",
"type": "Comment",
"created_at": "2026-05-13T10:48:42Z",
"author_id": "56463314459545",
"author_name": "Name_84972",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Yes it is still valid. Thank you."
},
{
"conversation_id": "57872276140825",
"type": "Comment",
"created_at": "2026-05-13T06:02:09Z",
"author_id": "50761867876761",
"author_name": "RT-CD-Smartpump-Chailyn",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Aleksandra,\n \nThank you for your feedback. We confirm that your returned pump has been delivered successfully.\n \nCould you please let us know if your original payment method is still valid? If it is valid, we will process the $10 refund to your original payment method. Please note that the actual amount you receive may vary slightly due to exchange rate fluctuations.\n \nThank you for your understanding.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57855844991129",
"type": "Comment",
"created_at": "2026-05-12T19:05:16Z",
"author_id": "56463314459545",
"author_name": "Name_84972",
"author_role": "end-user",
"sender_type": "customer",
"channel": "web",
"public": true,
"recording_type": "",
"text": "This is a follow-up to your previous request #1203375 \"Conversation with Name_84972\" Hello,\n \n I have sent my pump back and received the notice that it was delivered. Please see attached. \n I have read in the previous email that I will be getting a $10 refund? \n Thank you, Aleksandra Stajic"
}
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
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"value": "milk_pump__momcozy__air_1",
"name": "milk pump::Momcozy::Air 1"
},
{
"id": 34029476051481,
"value": "1 I not detecting the amount of milk I am pumping"
},
{
"id": 34154549939865,
"value": "cpi__unable_to_power_on",
"name": "CPI::Unable to power on"
}
],
"custom_status_id": 32358772428057,
"ticket_id": 1252610,
"assignee_id": 50761867876761,
"created": "2026-05-12T19:05:16Z",
"subject": "Re: Notify from Momcozy about you request",
"support_type": "Agent",
"32685292044825": "Shopify::Official web",
"33749938239513": "milk pump::Momcozy::Air 1",
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"34154549939865": "CPI::Unable to power on",
"34154710239001": null,
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{
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{
"id": 34029476051481,
"value": "1 I not detecting the amount of milk I am pumping"
},
{
"id": 34154549939865,
"value": "cpi__unable_to_power_on",
"name": "CPI::Unable to power on"
}
],
"ticket": {
"id": 1252610,
"subject": "Re: Notify from Momcozy abo...",
"description": "This is a follow-up to your previous request #1203375 \"Conversation with Name_84972\"\n\nHello,\n\nI have sent my pump back and received the notice that it was delivered. Please see attached.\n\nI have read in the previous email that I will be getting a $10 refund?\n\nThank you,\nAleksandra Stajic",
"is_group_public": true,
"status": "solved",
"type": "incident",
"priority": "high",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1252610.json",
"custom_status_id": 32358772428057,
"brand_id": 32404259465241,
"last_comment": {
"id": 57899360791449,
"body": "Dear Aleksandra,\n \nThank you for your reply. We have processed a $10 refund to your original payment account. The actual amount you receive may vary slightly due to the exchange rate.\n \nPlease feel free to contact us if you have any further questions. Wish you a nice day.\n \nBest regards,\nMomcozy Customer Support Team\n ***Please note: Your ticket may be automatically closed by the system, but don't worry. Just because your ticket is closed doesn't mean your issue has been resolved. If you have any questions or concerns, please feel free to contact us. 😊",
"created_at": "2026-05-14T01:58:37Z",
"author_id": 50761867876761,
"public": true
}
}
}
conversation_raw_json
{
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"id": 57899360791449,
"type": "Comment",
"author_id": 50761867876761,
"body": "Dear Aleksandra,\n\nThank you for your reply. We have processed a $10 refund to your original payment account. The actual amount you receive may vary slightly due to the exchange rate.\n\nPlease feel free to contact us if you have any further questions. Wish you a nice day.\n\nBest regards,\nMomcozy Customer Support Team\n\n* * *\n***Please note: Your ticket may be automatically closed by the system, but don't worry. Just because your ticket is closed doesn't mean your issue has been resolved. If you have any questions or concerns, please feel free to contact us. 😊",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Aleksandra,<br> <br>Thank you for your reply. We have processed a $10 refund to your original payment account. The actual amount you receive may vary slightly due to the exchange rate.<br> <br>Please feel free to contact us if you have any further questions. Wish you a nice day.<br> <br>Best regards,<br>Momcozy Customer Support Team<br><hr>***Please note: Your ticket may be automatically closed by the system, but don't worry. Just because your ticket is closed doesn't mean your issue has been resolved. If you have any questions or concerns, please feel free to contact us. 😊<br></div>",
"plain_body": "Dear Aleksandra,\n \nThank you for your reply. We have processed a $10 refund to your original payment account. The actual amount you receive may vary slightly due to the exchange rate.\n \nPlease feel free to contact us if you have any further questions. Wish you a nice day.\n \nBest regards,\nMomcozy Customer Support Team\n ***Please note: Your ticket may be automatically closed by the system, but don't worry. Just because your ticket is closed doesn't mean your issue has been resolved. If you have any questions or concerns, please feel free to contact us. 😊",
"public": true,
"attachments": [],
"audit_id": 57899360791321,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
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"source": {
"from": {},
"to": {
"address": "stajic.aleks98@gmail.com",
"name": "Name_84972"
},
"rel": null
}
},
"created_at": "2026-05-14T01:58:37Z",
"metadata": {
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"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
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"location": "Seychelles",
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{
"id": 57882475535257,
"type": "Comment",
"author_id": 56463314459545,
"body": "Yes it is still valid. Thank you.",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Yes it is still valid. Thank you.</div><br><div></div></div>",
"plain_body": "Yes it is still valid. Thank you.",
"public": true,
"attachments": [],
"audit_id": 57882475535129,
"locale": "en",
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"via": {
"channel": "email",
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"stajic.aleks98@gmail.com",
"support+idlyyzxk-x14vw@momcozy.zendesk.com"
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},
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"name": "momcozy",
"address": "support+idlyyzxk-x14vw@momcozy.zendesk.com"
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"email_id": "01KRGF7YJEWH9YF3XBFTQ68HXV",
"raw_email_identifier": "20869961/41bb3353-0899-4a9e-9d3f-e9f7e10dc025.eml",
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}
},
{
"id": 57872276140825,
"type": "Comment",
"author_id": 50761867876761,
"body": "Dear Aleksandra,\n\nThank you for your feedback. We confirm that your returned pump has been delivered successfully.\n\nCould you please let us know if your original payment method is still valid? If it is valid, we will process the $10 refund to your original payment method. Please note that the actual amount you receive may vary slightly due to exchange rate fluctuations.\n\nThank you for your understanding.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Aleksandra,<br> <br>Thank you for your feedback. We confirm that your returned pump has been delivered successfully.<br> <br>Could you please let us know if your original payment method is still valid? If it is valid, we will process the $10 refund to your original payment method. Please note that the actual amount you receive may vary slightly due to exchange rate fluctuations.<br> <br>Thank you for your understanding.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Aleksandra,\n \nThank you for your feedback. We confirm that your returned pump has been delivered successfully.\n \nCould you please let us know if your original payment method is still valid? If it is valid, we will process the $10 refund to your original payment method. Please note that the actual amount you receive may vary slightly due to exchange rate fluctuations.\n \nThank you for your understanding.\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57872276140697,
"locale": "en",
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"via": {
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},
"created_at": "2026-05-13T06:02:09Z",
"metadata": {
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"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
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},
{
"id": 57855844991129,
"type": "Comment",
"author_id": 56463314459545,
"body": "This is a follow-up to your previous request #1203375 \"Conversation with Name_84972\"\n\nHello,\n\n\n\nI have sent my pump back and received the notice that it was delivered. Please see attached.\n\n\n\nI have read in the previous email that I will be getting a $10 refund?\n\n\n\nThank you,\n\nAleksandra Stajic",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1203375\" target=\"_blank\" rel=\"ticket\">#1203375</a> \"Conversation with Name_84972\"</div><div dir=\"ltr\">Hello,<br><div><br></div><div>I have sent my pump back and received the notice that it was delivered. Please see attached.</div><div><br></div><div>I have read in the previous email that I will be getting a $10 refund?</div><div><br></div><div>Thank you,</div><div>Aleksandra Stajic</div></div><br><div></div></div>",
"plain_body": "This is a follow-up to your previous request #1203375 \"Conversation with Name_84972\" Hello,\n \n I have sent my pump back and received the notice that it was delivered. Please see attached. \n I have read in the previous email that I will be getting a $10 refund? \n Thank you, Aleksandra Stajic",
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