提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252551",
"subject": "Issue with M9 Flange",
"description": "Hello,\r\n\r\nI received a preowned M9 Momcozy from a friend. The flange broke so a purchased a new one off the Momcozy Amazon store front. That flange broke shortly after purchasing so got a replacement from Amazon. That flange also just broke after about two weeks. Am I able to get a replacement part? Is there a reason this part continues to break? Based off my research it’s very common for this flange to break.\r\n\r\nThank you,\r\nRachel Chizmadia\r\nSent from my iPhone",
"status": "open",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T18:42:34Z",
"updated_at": "2026-05-14T02:31:01Z"
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"category_zh": "配件开裂或断裂"
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"type": "Comment",
"created_at": "2026-05-14T02:31:01Z",
"author_id": "57855610234777",
"author_name": "Rachel Hasel",
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"text": "Thank you - please see information below. I am not surprised that it will need replaced but just how quickly I am going through them. I will review the guidelines but if I continue to have the same issue what would the next resolution be? I’m assuming\n you won’t continue sending me replacement parts."
},
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"created_at": "2026-05-14T02:21:22Z",
"author_id": "50761867876761",
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"text": "Hi Rachel,\n \nWe’re truly sorry to hear you’ve run into the same issue with three parts in a row. This must be really frustrating for you.\n \nThis part tends to wear more easily since it needs to be detached frequently. You can also refer to the cleaning and sanitization guidelines we shared before for proper care of the breast pump accessories.\n \nCould you please provide your details below so we can arrange a replacement accessory for you?\nName:\nStreet Address:\nCity:\nState:\nCountry:\nZipcode:\nContact number:\n \nBest regards,\nMomcozy Customer Support Team"
},
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"text": "Please see images showing broken part and order from Momcozy Amazon storefront. As mentioned this is the third one to break - the original part, the part I ordered, and then the replacement to this part that Amazon sent. All have broken in the same spot.\n \n\n \n \n\n Sent from my iPhone"
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"text": "Dear Rachel,\n \nThank you for reaching out to share your experience. We’re sorry to hear the M9 flanges keep breaking shortly after use, and we totally understand your concern as this has happened multiple times.\n \nCould you please share the order information of your breast pump and send us photos of the broken flange? This will help us check and offer you a proper solution.\n \nThe frequent breakage of M9 flange clips is usually caused by frequent disassembly and improper installation. Here are some helpful tips to avoid damage:\n After cleaning the flange, sterilize it in boiling water for 5 to 10 minutes. When attaching the flange to the duckbill valve, insert it evenly on all sides instead of forcing one side first. \nImportant Cleaning & Replacement Notes\nWashing: Clean with soapy water (40-60 °C / 104-140 °F) for 3-5 minutes.\nSterilizing: Use boiling water, a steam sterilizer, or a sterilization pot. Sterilize at 100 °C (212°F) for 5-10 minutes.\nAvoid: It is not recommended to sterilize pump parts in a microwave or UV sterilizer. High temperatures (>110℃ / 230°F) will shorten their service life and can cause safety hazards.\nReplacement: The expected service life of the washable parts is 1-3 months. It is recommended to replace these parts after long-term storage or before pumping for your next child to ensure optimal performance and hygiene.\n \nPlease provide the relevant order details and photos, and we will assist you further.\n \nBest regards,\nMomcozy Customer Support Team"
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"text": "Hello, \n\n I received a preowned M9 Momcozy from a friend. The flange broke so a purchased a new one off the Momcozy Amazon store front. That flange broke shortly after purchasing so got a replacement from Amazon. That flange also just broke after about two weeks. Am I able to get a replacement part? Is there a reason this part continues to break? Based off my research it’s very common for this flange to break. \n\n Thank you,\n\nRachel Chizmadia\n\nSent from my iPhone"
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"body": "Thank you - please see information below. I am not surprised that it will need replaced but just how quickly I am going through them. I will review the guidelines but if I continue to have the same issue what would the next resolution be? I’m assuming you won’t continue sending me replacement parts.",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div>Thank you - please see information below. I am not surprised that it will need replaced but just how quickly I am going through them. I will review the guidelines but if I continue to have the same issue what would the next resolution be? I’m assuming\n you won’t continue sending me replacement parts.</div>\n<div><br>\n</div></div>",
"plain_body": "Thank you - please see information below. I am not surprised that it will need replaced but just how quickly I am going through them. I will review the guidelines but if I continue to have the same issue what would the next resolution be? I’m assuming\n you won’t continue sending me replacement parts.",
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"body": "Hi Rachel,\n\nWe’re truly sorry to hear you’ve run into the same issue with three parts in a row. This must be really frustrating for you.\n\nThis part tends to wear more easily since it needs to be detached frequently. You can also refer to the cleaning and sanitization guidelines we shared before for proper care of the breast pump accessories.\n\nCould you please provide your details below so we can arrange a replacement accessory for you?\nName:\nStreet Address:\nCity:\nState:\nCountry:\nZipcode:\nContact number:\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi Rachel,<br> <br>We’re truly sorry to hear you’ve run into the same issue with three parts in a row. This must be really frustrating for you.<br> <br>This part tends to wear more easily since it needs to be detached frequently. You can also refer to the cleaning and sanitization guidelines we shared before for proper care of the breast pump accessories.<br> <br>Could you please provide your details below so we can arrange a replacement accessory for you?<br>Name:<br>Street Address:<br>City:<br>State:<br>Country:<br>Zipcode:<br>Contact number:<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi Rachel,\n \nWe’re truly sorry to hear you’ve run into the same issue with three parts in a row. This must be really frustrating for you.\n \nThis part tends to wear more easily since it needs to be detached frequently. You can also refer to the cleaning and sanitization guidelines we shared before for proper care of the breast pump accessories.\n \nCould you please provide your details below so we can arrange a replacement accessory for you?\nName:\nStreet Address:\nCity:\nState:\nCountry:\nZipcode:\nContact number:\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Please see images showing broken part and order from Momcozy Amazon storefront. As mentioned this is the third one to break - the original part, the part I ordered, and then the replacement to this part that Amazon sent. All have broken in the same spot.\n\n\n  \n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Please see images showing broken part and order from Momcozy Amazon storefront. As mentioned this is the third one to break - the original part, the part I ordered, and then the replacement to this part that Amazon sent. All have broken in the same spot.\n<div><br>\n</div>\n<div><img alt=\"image0.png\" src=\"https://rootglobal.zendesk.com/attachments/token/7BkE6fRN75jcghNEgvMFsTgGT/?name=image0.png\"><img alt=\"image1.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/u0K2F9cqY0mYrdSoFVDTwEzHD/?name=image1.jpeg\"><br>\n<div dir=\"ltr\">Sent from my iPhone</div>\n\n</div></div>",
"plain_body": "Please see images showing broken part and order from Momcozy Amazon storefront. As mentioned this is the third one to break - the original part, the part I ordered, and then the replacement to this part that Amazon sent. All have broken in the same spot.\n \n\n \n \n\n Sent from my iPhone",
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"body": "Dear Rachel,\n\nThank you for reaching out to share your experience. We’re sorry to hear the M9 flanges keep breaking shortly after use, and we totally understand your concern as this has happened multiple times.\n\nCould you please share the order information of your breast pump and send us photos of the broken flange? This will help us check and offer you a proper solution.\n\nThe frequent breakage of M9 flange clips is usually caused by frequent disassembly and improper installation. Here are some helpful tips to avoid damage:\n1. After cleaning the flange, sterilize it in boiling water for 5 to 10 minutes.\n2. When attaching the flange to the duckbill valve, insert it evenly on all sides instead of forcing one side first.\n\n\nImportant Cleaning & Replacement Notes\nWashing: Clean with soapy water (40-60 °C / 104-140 °F) for 3-5 minutes.\nSterilizing: Use boiling water, a steam sterilizer, or a sterilization pot. Sterilize at 100 °C (212°F) for 5-10 minutes.\nAvoid: It is not recommended to sterilize pump parts in a microwave or UV sterilizer. High temperatures (>110℃ / 230°F) will shorten their service life and can cause safety hazards.\nReplacement: The expected service life of the washable parts is 1-3 months. It is recommended to replace these parts after long-term storage or before pumping for your next child to ensure optimal performance and hygiene.\n\nPlease provide the relevant order details and photos, and we will assist you further.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Rachel,<br> <br>Thank you for reaching out to share your experience. We’re sorry to hear the M9 flanges keep breaking shortly after use, and we totally understand your concern as this has happened multiple times.<br> <br>Could you please share the order information of your breast pump and send us photos of the broken flange? This will help us check and offer you a proper solution.<br> <br>The frequent breakage of M9 flange clips is usually caused by frequent disassembly and improper installation. Here are some helpful tips to avoid damage:<br><ol dir=\"auto\"><li>After cleaning the flange, sterilize it in boiling water for 5 to 10 minutes.</li><li>When attaching the flange to the duckbill valve, insert it evenly on all sides instead of forcing one side first.</li></ol> <br>Important Cleaning & Replacement Notes<br>Washing: Clean with soapy water (40-60 °C / 104-140 °F) for 3-5 minutes.<br>Sterilizing: Use boiling water, a steam sterilizer, or a sterilization pot. Sterilize at 100 °C (212°F) for 5-10 minutes.<br>Avoid: It is not recommended to sterilize pump parts in a microwave or UV sterilizer. High temperatures (>110℃ / 230°F) will shorten their service life and can cause safety hazards.<br>Replacement: The expected service life of the washable parts is 1-3 months. It is recommended to replace these parts after long-term storage or before pumping for your next child to ensure optimal performance and hygiene.<br> <br>Please provide the relevant order details and photos, and we will assist you further.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Rachel,\n \nThank you for reaching out to share your experience. We’re sorry to hear the M9 flanges keep breaking shortly after use, and we totally understand your concern as this has happened multiple times.\n \nCould you please share the order information of your breast pump and send us photos of the broken flange? This will help us check and offer you a proper solution.\n \nThe frequent breakage of M9 flange clips is usually caused by frequent disassembly and improper installation. Here are some helpful tips to avoid damage:\n After cleaning the flange, sterilize it in boiling water for 5 to 10 minutes. When attaching the flange to the duckbill valve, insert it evenly on all sides instead of forcing one side first. \nImportant Cleaning & Replacement Notes\nWashing: Clean with soapy water (40-60 °C / 104-140 °F) for 3-5 minutes.\nSterilizing: Use boiling water, a steam sterilizer, or a sterilization pot. Sterilize at 100 °C (212°F) for 5-10 minutes.\nAvoid: It is not recommended to sterilize pump parts in a microwave or UV sterilizer. High temperatures (>110℃ / 230°F) will shorten their service life and can cause safety hazards.\nReplacement: The expected service life of the washable parts is 1-3 months. It is recommended to replace these parts after long-term storage or before pumping for your next child to ensure optimal performance and hygiene.\n \nPlease provide the relevant order details and photos, and we will assist you further.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello,\r\n\r\nI received a preowned M9 Momcozy from a friend. The flange broke so a purchased a new one off the Momcozy Amazon store front. That flange broke shortly after purchasing so got a replacement from Amazon. That flange also just broke after about two weeks. Am I able to get a replacement part? Is there a reason this part continues to break? Based off my research it’s very common for this flange to break.\r\n\r\nThank you,\r\nRachel Chizmadia\r\nSent from my iPhone",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Hello,</p>\n\n<p dir=\"auto\">I received a preowned M9 Momcozy from a friend. The flange broke so a purchased a new one off the Momcozy Amazon store front. That flange broke shortly after purchasing so got a replacement from Amazon. That flange also just broke after about two weeks. Am I able to get a replacement part? Is there a reason this part continues to break? Based off my research it’s very common for this flange to break.</p>\n\n<p dir=\"auto\">Thank you,\n<br>Rachel Chizmadia\n<br>Sent from my iPhone</p></div>",
"plain_body": "Hello, \n\n I received a preowned M9 Momcozy from a friend. The flange broke so a purchased a new one off the Momcozy Amazon store front. That flange broke shortly after purchasing so got a replacement from Amazon. That flange also just broke after about two weeks. Am I able to get a replacement part? Is there a reason this part continues to break? Based off my research it’s very common for this flange to break. \n\n Thank you,\n\nRachel Chizmadia\n\nSent from my iPhone",
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