提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252586",
"subject": "Pump not turning on",
"description": "Hello-\n\nI have the MomCozy Air 1 pump, I purchased it in January. Today, the left pump would not turn on. I love my pump and was hoping for help in fixing it. \n\nThank you! \nAbby Casalino",
"status": "solved",
"priority": "high",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T18:52:19Z",
"updated_at": "2026-05-13T19:28:50Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
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"category_field_id": "34154549939865",
"category_name": "CPI::Unable to power on",
"category_value": "cpi__unable_to_power_on",
"category_zh": "无法开机"
},
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"local_channel": "Agent",
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"type": "Comment",
"created_at": "2026-05-13T19:28:50Z",
"author_id": "56827689530393",
"author_name": "RT-B2B-Reigns",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
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"text": "Hello,\n \nThank you for your response and for your patience as we work to resolve this issue.\n \nWe have arranged a replacement.\n \nPlease allow 3-7 business days for the delivery. Note that we do not send an automatic tracking notification but rest assured it will arrive within the provided timeframe.\n \nJust in case you do not receive it after 7 business days, contact us back and we will provide further assistance.\nAgain, we are deeply sorry for any inconvenience this issue has caused you and appreciate your allowing us to correct it. We're so grateful for your support and consideration.\n \nTHANK YOU VERY MUCH AND YOU TAKE CARE!\n \nBest regards\nMomcozy Customer Support Team"
},
{
"conversation_id": "57890672021017",
"type": "Comment",
"created_at": "2026-05-13T17:57:02Z",
"author_id": "56217150427673",
"author_name": "Abigail Casalino",
"author_role": "end-user",
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"text": "Abigail Casalino United States Connecticut Torrington 06790 160 Hayden Hill Road 8606895886 Quantity of defective pump/s: 1 \n Thank you!"
},
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"type": "Comment",
"created_at": "2026-05-13T17:53:26Z",
"author_id": "56827689530393",
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"text": "Hi, \n \nWe hope this message finds you well.\n \nWe would like to send a replacement to you. Please provide the following information:\nName:\nCountry:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\nContact number:\nQuantity of defective pump/s:\n \n\nThank you once again for your patience and we're looking forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
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"type": "Comment",
"created_at": "2026-05-13T09:41:48Z",
"author_id": "52091955386265",
"author_name": "RT-CD-Pump-Eon",
"author_role": "agent",
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"text": "Hi there,\n \nWe hope this message reaches you.\n \nWe are delighted to inform you that we have received your request. Thank you for bringing it to our attention.\n \nIn order to guarantee you fast and professional assistance, we are forwarding your request to a more specialized team within momcozy. Thank you for your patience while we make this transfer.\n \nRest assured that your time and patience are valuable. You will receive a detailed response from us within 24 business hours.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best possible service.\n \nHave a great day!\n \nSincerely,\nMomcozy Customer Support Team"
},
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"type": "Comment",
"created_at": "2026-05-12T21:19:54Z",
"author_id": "56217150427673",
"author_name": "Abigail Casalino",
"author_role": "end-user",
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"text": "Hello, Thank you for getting back to me. I have the serial number AIR131080100487910F0057M00384 And the receipt is below. \n I did try to troubleshoot, and I was able to manually plug my pump in to the charging cord. The light did turn green, but still will not turn on. See attached video. \n Thank you!"
},
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"created_at": "2026-05-12T19:41:38Z",
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"author_name": "AI Agent-Kate",
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"text": "Dear Abigail Casalino, \n Thank you for your message. We hope you're doing well! \n Please provide us with your order number and the pump UDI. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label is on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. If your order was placed through Amazon or our official website and is still within the warranty period, we're glad to send you a replacement (full name, detailed address, phone number, and quantity of faulty pumps are required). \n If you purchased through insurance or others, please provide the order confirmation or receipt from the purchase platform. After verification, we will provide you with a solution as soon as possible. \n To troubleshoot the issue with your MomCozy Air 1 pump not turning on, please follow these steps: \n \n Clean the charging area under the motor and remove any protective film. \n Remove the pump from the charging case, let the case rest for about 10 seconds, then replace the pump inside. \n With the motor off, try charging the pump using the fully charged case (4 white lights on). Check if the motor light turns green. \n With the motor still off, try charging the pump directly using the magnetic cable and a 5V/2A adapter. Check if the motor light turns green. \n \n If the issue persists, please let us know, and we will assist you further. \n If your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution. \n Best regards,\n\nMomcozy Customer Support Team"
},
{
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"type": "Comment",
"created_at": "2026-05-12T18:52:19Z",
"author_id": "56217150427673",
"author_name": "Abigail Casalino",
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"text": "Hello- I have the MomCozy Air 1 pump, I purchased it in January. Today, the left pump would not turn on. I love my pump and was hoping for help in fixing it. \n Thank you! Abby Casalino"
}
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}
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"body": "Hello,\n\nThank you for your response and for your patience as we work to resolve this issue.\n\nWe have arranged a replacement.\n\nPlease allow 3-7 business days for the delivery. Note that we do not send an automatic tracking notification but rest assured it will arrive within the provided timeframe.\n\nJust in case you do not receive it after 7 business days, contact us back and we will provide further assistance.\nAgain, we are deeply sorry for any inconvenience this issue has caused you and appreciate your allowing us to correct it. We're so grateful for your support and consideration.\n\nTHANK YOU VERY MUCH AND YOU TAKE CARE!\n\nBest regards\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for your response and for your patience as we work to resolve this issue.<br> <br>We have arranged a replacement.<br> <br>Please allow 3-7 business days for the delivery. Note that we do not send an automatic tracking notification but rest assured it will arrive within the provided timeframe.<br> <br>Just in case you do not receive it after 7 business days, contact us back and we will provide further assistance.<br>Again, we are deeply sorry for any inconvenience this issue has caused you and appreciate your allowing us to correct it. We're so grateful for your support and consideration.<br> <br>THANK YOU VERY MUCH AND YOU TAKE CARE!<br> <br>Best regards<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for your response and for your patience as we work to resolve this issue.\n \nWe have arranged a replacement.\n \nPlease allow 3-7 business days for the delivery. Note that we do not send an automatic tracking notification but rest assured it will arrive within the provided timeframe.\n \nJust in case you do not receive it after 7 business days, contact us back and we will provide further assistance.\nAgain, we are deeply sorry for any inconvenience this issue has caused you and appreciate your allowing us to correct it. We're so grateful for your support and consideration.\n \nTHANK YOU VERY MUCH AND YOU TAKE CARE!\n \nBest regards\nMomcozy Customer Support Team",
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"body": "Abigail Casalino\nUnited States\n\nConnecticut\nTorrington\n06790\n160 Hayden Hill Road\n8606895886\n**Quantity of defective pump/s: 1**\n\n\n\n**Thank you!**",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div><div style=\"font-size: inherit;\" dir=\"auto\">Abigail Casalino<br style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px;\">United States</div><div style=\"font-size: inherit;\" dir=\"auto\">Connecticut<br style=\"font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal;\">Torrington<br style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px;\">06790<br style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px;\">160 Hayden Hill Road<br style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px;\">8606895886<br style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px;\"><strong style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px;\">Quantity of defective pump/s: 1</strong></div><div style=\"font-size: inherit;\" dir=\"auto\"><b><br></b></div><div style=\"font-size: inherit;\" dir=\"auto\"><b>Thank you!<br style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px;\"></b><span style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; text-decoration: none; float: none; display: inline !important;\"> </span></div><br></div><div><br><div></div></div></div>",
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"body": "Hi,\n\nWe hope this message finds you well.\n\nWe would like to send a replacement to you. Please provide the following information:\n**Name:**\n**Country:**\n**State/Province:**\n**City:**\n**Zip/ Postal code:**\n**Street Address:**\n**Contact number:**\n**Quantity of defective pump/s:**\n\n\nThank you once again for your patience and we're looking forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi, <br> <br>We hope this message finds you well.<br> <br>We would like to send a replacement to you. Please provide the following information:<br><strong>Name:</strong><br><strong>Country:</strong><br><strong>State/Province:</strong><br><strong>City:</strong><br><strong>Zip/ Postal code:</strong><br><strong>Street Address:</strong><br><strong>Contact number:</strong><br><strong>Quantity of defective pump/s:</strong><br> <br><br>Thank you once again for your patience and we're looking forward to your reply.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi, \n \nWe hope this message finds you well.\n \nWe would like to send a replacement to you. Please provide the following information:\nName:\nCountry:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\nContact number:\nQuantity of defective pump/s:\n \n\nThank you once again for your patience and we're looking forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hi there,\n\nWe hope this message reaches you.\n\nWe are delighted to inform you that we have received your request. Thank you for bringing it to our attention.\n\nIn order to guarantee you fast and professional assistance, we are forwarding your request to a more specialized team within momcozy. Thank you for your patience while we make this transfer.\n\nRest assured that your time and patience are valuable. You will receive a detailed response from us within 24 business hours.\n\nThank you for your understanding and trust in momcozy. We are committed to providing you with the best possible service.\n\nHave a great day!\n\nSincerely,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br> <br>We hope this message reaches you.<br> <br>We are delighted to inform you that we have received your request. Thank you for bringing it to our attention.<br> <br>In order to guarantee you fast and professional assistance, we are forwarding your request to a more specialized team within momcozy. Thank you for your patience while we make this transfer.<br> <br>Rest assured that your time and patience are valuable. You will receive a detailed response from us within 24 business hours.<br> <br>Thank you for your understanding and trust in momcozy. We are committed to providing you with the best possible service.<br> <br>Have a great day!<br> <br>Sincerely,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi there,\n \nWe hope this message reaches you.\n \nWe are delighted to inform you that we have received your request. Thank you for bringing it to our attention.\n \nIn order to guarantee you fast and professional assistance, we are forwarding your request to a more specialized team within momcozy. Thank you for your patience while we make this transfer.\n \nRest assured that your time and patience are valuable. You will receive a detailed response from us within 24 business hours.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best possible service.\n \nHave a great day!\n \nSincerely,\nMomcozy Customer Support Team",
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"body": "Hello,\n\nThank you for getting back to me. I have the serial number\n\nAIR131080100487910F0057M00384\nAnd the receipt is below.\n\n\n\nI did try to troubleshoot, and I was able to manually plug my pump in to the charging cord. The light did turn green, but still will not turn on. See attached video.\n\n\n\nThank you!\n\n ",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Hello,</div><div dir=\"auto\">Thank you for getting back to me. I have the serial number </div><div dir=\"auto\"><div style=\"font-size: inherit;\"><span style=\"font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; text-decoration: none; float: none; display: inline !important; color: rgb(0,0,0);\">AIR131080100487910F0057M00384</span></div>And the receipt is below. </div><div dir=\"auto\"><br></div><div dir=\"auto\">I did try to troubleshoot, and I was able to manually plug my pump in to the charging cord. The light did turn green, but still will not turn on. See attached video. </div><div dir=\"auto\"><br></div><div dir=\"auto\">Thank you! <br><div dir=\"auto\"><img src=\"https://rootglobal.zendesk.com/attachments/token/v6BmRrbSnq9xLKnm843bM5rrL/?name=IMG_4493.png\" style=\"max-width: 100%;\"></div></div><div><br><div></div></div></div>",
"plain_body": "Hello, Thank you for getting back to me. I have the serial number AIR131080100487910F0057M00384 And the receipt is below. \n I did try to troubleshoot, and I was able to manually plug my pump in to the charging cord. The light did turn green, but still will not turn on. See attached video. \n Thank you! ",
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"body": "Dear Abigail Casalino,\n\nThank you for your message. We hope you're doing well!\n\nPlease provide us with your order number and the pump UDI. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label is on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. If your order was placed through Amazon or our official website and is still within the warranty period, we're glad to send you a replacement (full name, detailed address, phone number, and quantity of faulty pumps are required).\n\nIf you purchased through insurance or others, please provide the order confirmation or receipt from the purchase platform. After verification, we will provide you with a solution as soon as possible.\n\nTo troubleshoot the issue with your MomCozy Air 1 pump not turning on, please follow these steps:\n1. Clean the charging area under the motor and remove any protective film.\n2. Remove the pump from the charging case, let the case rest for about 10 seconds, then replace the pump inside.\n3. With the motor off, try charging the pump using the fully charged case (4 white lights on). Check if the motor light turns green.\n4. With the motor still off, try charging the pump directly using the magnetic cable and a 5V/2A adapter. Check if the motor light turns green.\n\nIf the issue persists, please let us know, and we will assist you further.\n\nIf your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Dear Abigail Casalino,</p>\n<p dir=\"auto\">Thank you for your message. We hope you're doing well!</p>\n<p dir=\"auto\">Please provide us with your order number and the pump UDI. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label is on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. If your order was placed through Amazon or our official website and is still within the warranty period, we're glad to send you a replacement (full name, detailed address, phone number, and quantity of faulty pumps are required).</p>\n<p dir=\"auto\">If you purchased through insurance or others, please provide the order confirmation or receipt from the purchase platform. After verification, we will provide you with a solution as soon as possible.</p>\n<p dir=\"auto\">To troubleshoot the issue with your MomCozy Air 1 pump not turning on, please follow these steps:</p>\n<ol dir=\"auto\">\n<li>Clean the charging area under the motor and remove any protective film.</li>\n<li>Remove the pump from the charging case, let the case rest for about 10 seconds, then replace the pump inside.</li>\n<li>With the motor off, try charging the pump using the fully charged case (4 white lights on). Check if the motor light turns green.</li>\n<li>With the motor still off, try charging the pump directly using the magnetic cable and a 5V/2A adapter. Check if the motor light turns green.</li>\n</ol>\n<p dir=\"auto\">If the issue persists, please let us know, and we will assist you further.</p>\n<p dir=\"auto\">If your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution.</p>\n<p dir=\"auto\">Best regards,<br>\nMomcozy Customer Support Team</p></div>",
"plain_body": "Dear Abigail Casalino, \n Thank you for your message. We hope you're doing well! \n Please provide us with your order number and the pump UDI. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label is on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. If your order was placed through Amazon or our official website and is still within the warranty period, we're glad to send you a replacement (full name, detailed address, phone number, and quantity of faulty pumps are required). \n If you purchased through insurance or others, please provide the order confirmation or receipt from the purchase platform. After verification, we will provide you with a solution as soon as possible. \n To troubleshoot the issue with your MomCozy Air 1 pump not turning on, please follow these steps: \n \n Clean the charging area under the motor and remove any protective film. \n Remove the pump from the charging case, let the case rest for about 10 seconds, then replace the pump inside. \n With the motor off, try charging the pump using the fully charged case (4 white lights on). Check if the motor light turns green. \n With the motor still off, try charging the pump directly using the magnetic cable and a 5V/2A adapter. Check if the motor light turns green. \n \n If the issue persists, please let us know, and we will assist you further. \n If your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution. \n Best regards,\n\nMomcozy Customer Support Team",
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"body": "Hello-\n\nI have the MomCozy Air 1 pump, I purchased it in January. Today, the left pump would not turn on. I love my pump and was hoping for help in fixing it.\n\n\n\nThank you!\n\nAbby Casalino",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hello-<div dir=\"auto\">I have the MomCozy Air 1 pump, I purchased it in January. Today, the left pump would not turn on. I love my pump and was hoping for help in fixing it. </div><div dir=\"auto\"><br></div><div dir=\"auto\">Thank you! </div><div dir=\"auto\">Abby Casalino</div></div>",
"plain_body": "Hello- I have the MomCozy Air 1 pump, I purchased it in January. Today, the left pump would not turn on. I love my pump and was hoping for help in fixing it. \n Thank you! Abby Casalino",
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