退货订单 #JJ1658323

{
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    "ticket_id": "1252550",
    "subject": "Return order #JJ1658323",
    "description": "Hello,\n\nI need to return both cameras in the order identified in the subject line. I have two other momcozy cameras but they’re bm04 and I mistakenly purchased a model in this order that’s incompatible. Can you please help with a return of these two cameras?\n\nJengeih",
    "status": "open",
    "priority": "normal",
    "product_model": "",
    "created_at": "2026-05-12T18:42:23Z",
    "updated_at": "2026-05-13T14:59:31Z"
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    "agents_notes_label": "2026/5/13 SENT INI.\n\n\nBM04 cameras return",
    "agents_notes": "2026/5/13 SENT INI.\n\nBM04 cameras return",
    "category_field_id": "34154549939865",
    "category_name": "Orders&Logistics::Return-Purchased wrong/less/more/duplicated",
    "category_value": "orders_logistics__return-purchased_wrong/less/more/duplicated",
    "category_zh": "买错/少买/多买/重复购买而退货"
  },
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    {
      "conversation_id": "57888195307161",
      "type": "Comment",
      "created_at": "2026-05-13T14:59:31Z",
      "author_id": "55921676162841",
      "author_name": "BeautifulJay ST",
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      "text": "Attached are the photos."
    },
    {
      "conversation_id": "57888200321049",
      "type": "Comment",
      "created_at": "2026-05-13T14:58:39Z",
      "author_id": "55921676162841",
      "author_name": "BeautifulJay ST",
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      "text": "Hi Paul, \n I would like to return the product. Here are the photos. Please let me know the next steps. \n Regards, Jengeih"
    },
    {
      "conversation_id": "57879799108249",
      "type": "Comment",
      "created_at": "2026-05-13T09:21:32Z",
      "author_id": "50826802786329",
      "author_name": "RT-CD-Feeding-Paul",
      "author_role": "agent",
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      "public": true,
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      "text": "Hi Jengeih,\n \nThis is the Momcozy Support Team! Thanks for reaching out and patiently waiting! \n \nHere is our policy: https://momcozy.com/pages/return-exchange. You can have a check.\n \nIf you want to return or exchange the product unconditionally within 30 days from the day you received the package, please ensure that the following conditions are met:\n \n1. The original packaging remains unopened and intact, and the product is unused. （If it is home textiles, like bras, it is allowed to try the product on as long as the label is intact on）\n \n2. Return the full package, including any complimentary gifts received.\n \n3. Kindly cover the shipping fees for returning the product.\n \n4. Please note that products marked with clearance prices are non-refundable.\n \nIf you agree, kindly send us a photo of the item(s) you wish to return. Once we have the photo or video, we'll let you know the next steps.\n \nHowever, if you can give us a chance, we would like to offer you a 20% refund of the item(s) you want to return, if you choose to keep the item(s) instead of sending them back. Once processed, you will receive it within 3-5 business days. It will be credited back into the payment method you've used for your purchase. Would you like us to proceed?\n \nThanks for your cooperation, and please let us know your decision.\n \nKind Regards\nMomcozy Support Team"
    },
    {
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      "type": "Comment",
      "created_at": "2026-05-12T18:42:23Z",
      "author_id": "55921676162841",
      "author_name": "BeautifulJay ST",
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      "text": "Hello, \n\n I need to return both cameras in the order identified in the subject line. I have two other momcozy cameras but they’re bm04 and I mistakenly purchased a model in this order that’s incompatible. Can you please help with a return of these two cameras? \n\n Jengeih"
    }
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}

{
  "translated_subject": "退货订单 #JJ1658323",
  "translated_description": "你好，\n\n我需要退回主题行中确定的订单中的两台摄像机。我有另外两台 Momcozy 摄像机，但它们是 BM04 型号，而我不小心在这个订单中购买了一个不兼容的型号。请问能帮我退回这两台摄像机吗？\n\nJengeih",
  "translated_agents_notes": "2026/5/13 已发送 INI。\n\nBM04 摄像机退货",
  "translated_category_label": "订单与物流::退货-买错/少买/多买/重复购买",
  "translated_messages": [
    {
      "conversation_id": "57888195307161",
      "created_at": "2026-05-13T14:59:31Z",
      "sender_type": "customer",
      "author_name": "BeautifulJay ST",
      "channel": "email",
      "translated_text": "附件是照片。"
    },
    {
      "conversation_id": "57888200321049",
      "created_at": "2026-05-13T14:58:39Z",
      "sender_type": "customer",
      "author_name": "BeautifulJay ST",
      "channel": "email",
      "translated_text": "嗨 Paul，\n我想退货。这里是照片。请告诉我下一步该怎么做。\n问候，Jengeih"
    },
    {
      "conversation_id": "57879799108249",
      "created_at": "2026-05-13T09:21:32Z",
      "sender_type": "agent",
      "author_name": "RT-CD-Feeding-Paul",
      "channel": "web",
      "translated_text": "嗨 Jengeih，\n \n这里是 Momcozy 支持团队！感谢您的联系并耐心等待！\n \n这是我们的政策：https://momcozy.com/pages/return-exchange。您可以查看一下。\n \n如果您想在收到包裹之日起 30 天内无条件退货或换货，请确保满足以下条件：\n \n1. 原始包装保持未拆封且完好无损，且产品未使用。（如果是家用纺织品，如内衣，只要标签完好，允许试穿）\n \n2. 退回全套包裹，包括收到的任何赠品。\n \n3. 请承担退回产品的运费。\n \n4. 请注意，标有清仓价格的产品不予退款。\n \n如果您同意，请向我们发送您希望退回物品的照片。一旦我们收到照片或视频，我们将告知您后续步骤。\n \n但是，如果您能给我们一个机会，如果您选择保留商品而不是寄回，我们愿意为您想退回的商品提供 20% 的退款。处理完成后，您将在 3-5 个工作日内收到退款。它将退回到您购买时使用的付款方式。您希望我们继续吗？\n \n感谢您的配合，请告知我们您的决定。\n \n诚挚的问候\nMomcozy 支持团队"
    },
    {
      "conversation_id": "57855600668057",
      "created_at": "2026-05-12T18:42:23Z",
      "sender_type": "customer",
      "author_name": "BeautifulJay ST",
      "channel": "email",
      "translated_text": "你好，\n\n我需要退回主题行中确定的订单中的两台摄像机。我有另外两台 Momcozy 摄像机，但它们是 BM04 型号，而我不小心在这个订单中购买了一个不兼容的型号。请问能帮我退回这两台摄像机吗？\n\nJengeih"
    }
  ],
  "chinese_reading_text": "【标题】退货订单 #JJ1658323\n【既有分类】订单与物流::退货-买错/少买/多买/重复购买\n【产品/渠道】本地渠道: Agent\n【客服备注】2026/5/13 已发送 INI。BM04 摄像机退货\n【描述翻译】你好，我需要退回主题行中确定的订单中的两台摄像机。我有另外两台 Momcozy 摄像机，但它们是 BM04 型号，而我不小心在这个订单中购买了一个不兼容的型号。请问能帮我退回这两台摄像机吗？ Jengeih\n\n【会话详情】\n(2026-05-12 18:42) 客户 [email]: 你好，我需要退回主题行中确定的订单中的两台摄像机。我有另外两台 Momcozy 摄像机，但它们是 BM04 型号，而我不小心在这个订单中购买了一个不兼容的型号。请问能帮我退回这两台摄像机吗？ Jengeih\n\n(2026-05-13 09:21) 客服 [web]: 嗨 Jengeih，这里是 Momcozy 支持团队！告知退货政策（30天内、未拆封、退回赠品、承担运费、清仓不退）。并提供替代方案：若保留商品可提供 20% 退款，3-5个工作日到账。询问客户决定。\n\n(2026-05-13 14:58) 客户 [email]: 嗨 Paul，我想退货。这里是照片。请告诉我下一步该怎么做。问候，Jengeih\n\n(2026-05-13 14:59) 客户 [email]: 附件是照片。",
  "translation_notes": [
    "原文中 'SENT INI' 可能是指发送了初始回复（Initial response）或特定内部指令。",
    "BM04 为产品型号，已保留。"
  ]
}

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    "subject": "Return order #JJ1658323",
    "description": "Hello,\n\nI need to return both cameras in the order identified in the subject line. I have two other momcozy cameras but they’re bm04 and I mistakenly purchased a model in this order that’s incompatible. Can you please help with a return of these two cameras?\n\nJengeih",
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      "id": 57888195307161,
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      "body": "Attached are the photos.  ![image0.jpeg](https://rootglobal.zendesk.com/attachments/token/V0bd1QcnYq4cUARI5koGdLZ6K/?name=image0.jpeg) ![image1.jpeg](https://rootglobal.zendesk.com/attachments/token/B7z0bHOX2u3Hf1qQcnHylnnrn/?name=image1.jpeg)",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\"></div><div dir=\"ltr\">Attached are the photos.&nbsp;<img alt=\"image0.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/V0bd1QcnYq4cUARI5koGdLZ6K/?name=image0.jpeg\"><img alt=\"image1.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/B7z0bHOX2u3Hf1qQcnHylnnrn/?name=image1.jpeg\"></div></div>",
      "plain_body": "Attached are the photos.&nbsp;",
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      "body": "Hi Paul,\n\n\n\nI would like to return the product. Here are the photos. Please let me know the next steps.\n\n\n\nRegards,\n\nJengeih",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\"></div><div dir=\"ltr\">Hi Paul,</div><div dir=\"ltr\"><br></div><div dir=\"ltr\">I would like to return the product. Here are the photos. Please let me know the next steps.&nbsp;</div><div dir=\"ltr\"><br></div><div dir=\"ltr\">Regards,</div><div dir=\"ltr\">Jengeih&nbsp;</div></div>",
      "plain_body": "Hi Paul,  \n  I would like to return the product. Here are the photos. Please let me know the next steps.&nbsp;  \n  Regards,  Jengeih&nbsp;",
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      "body": "Hi Jengeih,\n\nThis is the Momcozy Support Team! Thanks for reaching out and patiently waiting!\n\nHere is our policy: https://momcozy.com/pages/return-exchange. You can have a check.\n\nIf you want to return or exchange the product unconditionally within 30 days from the day you received the package, please ensure that the following conditions are met:\n\n_1. The original packaging remains unopened and intact, and the product is unused. （If it is home textiles, like bras, it is allowed to try the product on as long as the label is intact on）_\n\n_2. Return the full package, including any complimentary gifts received._\n\n_3. Kindly cover the shipping fees for returning the product._\n\n_4. Please note that products marked with clearance prices are non-refundable._\n\nIf you agree, kindly send us a photo of the item(s) you wish to return. Once we have the photo or video, we'll let you know the next steps.\n\nHowever, if you can give us a chance, we would like to offer you **a** **20% refund** of the item(s) you want to return, if you choose to keep the item(s) instead of sending them back. Once processed, you will receive it within 3-5 business days. It will be credited back into the payment method you've used for your purchase. Would you like us to proceed?\n\nThanks for your cooperation, and please let us know your decision.\n\nKind Regards\nMomcozy Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi Jengeih,<br>&nbsp;<br>This is the Momcozy Support Team! Thanks for reaching out and patiently waiting!&nbsp;<br>&nbsp;<br>Here is our policy: <a rel=\"noopener noreferrer\" href=\"https://momcozy.com/pages/return-exchange\">https://momcozy.com/pages/return-exchange</a>. You can have a check.<br>&nbsp;<br>If you want to return or exchange the product unconditionally within 30 days from the day you received the package, please ensure that the following conditions are met:<br>&nbsp;<br><i>1. The original packaging remains unopened and intact, and the product is unused. （If it is home textiles, like bras, it is allowed to try the product on as long as the label is intact on）</i><br>&nbsp;<br><i>2. Return the full package, including any complimentary gifts received.</i><br>&nbsp;<br><i>3. Kindly cover the shipping fees for returning the product.</i><br>&nbsp;<br><i>4. Please note that products marked with clearance prices are non-refundable.</i><br>&nbsp;<br>If you agree, kindly send us a photo of the item(s) you wish to return. Once we have the photo or video, we'll let you know the next steps.<br>&nbsp;<br>However, if you can give us a chance, we would like to offer you<strong> a</strong> <strong>20% refund</strong> of the item(s) you want to return, if you choose to keep the item(s) instead of sending them back. Once processed, you will receive it within 3-5 business days. It will be credited back into the payment method you've used for your purchase. Would you like us to proceed?<br>&nbsp;<br>Thanks for your cooperation, and please let us know your decision.<br>&nbsp;<br>Kind Regards<br>Momcozy Support Team<br></div>",
      "plain_body": "Hi Jengeih,\n&nbsp;\nThis is the Momcozy Support Team! Thanks for reaching out and patiently waiting!&nbsp;\n&nbsp;\nHere is our policy: https://momcozy.com/pages/return-exchange. You can have a check.\n&nbsp;\nIf you want to return or exchange the product unconditionally within 30 days from the day you received the package, please ensure that the following conditions are met:\n&nbsp;\n1. The original packaging remains unopened and intact, and the product is unused. （If it is home textiles, like bras, it is allowed to try the product on as long as the label is intact on）\n&nbsp;\n2. Return the full package, including any complimentary gifts received.\n&nbsp;\n3. Kindly cover the shipping fees for returning the product.\n&nbsp;\n4. Please note that products marked with clearance prices are non-refundable.\n&nbsp;\nIf you agree, kindly send us a photo of the item(s) you wish to return. Once we have the photo or video, we'll let you know the next steps.\n&nbsp;\nHowever, if you can give us a chance, we would like to offer you a 20% refund of the item(s) you want to return, if you choose to keep the item(s) instead of sending them back. Once processed, you will receive it within 3-5 business days. It will be credited back into the payment method you've used for your purchase. Would you like us to proceed?\n&nbsp;\nThanks for your cooperation, and please let us know your decision.\n&nbsp;\nKind Regards\nMomcozy Support Team",
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      "id": 57855600668057,
      "type": "Comment",
      "author_id": 55921676162841,
      "body": "Hello,\n\nI need to return both cameras in the order identified in the subject line. I have two other momcozy cameras but they’re bm04 and I mistakenly purchased a model in this order that’s incompatible. Can you please help with a return of these two cameras?\n\nJengeih",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Hello,</p>\n\n<p dir=\"auto\">I need to return both cameras in the order identified in the subject line. I have two other momcozy cameras but they’re bm04 and I mistakenly purchased a model in this order that’s incompatible. Can you please help with a return of these two cameras?</p>\n\n<p dir=\"auto\">Jengeih</p></div>",
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