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"body": "Hello,\n\nThank you for your response and for your patience as we work to resolve this issue.\n\nWe have arranged a replacement.\n\nPlease allow 3-7 business days for the delivery. Note that we do not send an automatic tracking notification but rest assured it will arrive within the provided timeframe.\n\nJust in case you do not receive it after 7 business days, contact us back and we will provide further assistance.\nAgain, we are deeply sorry for any inconvenience this issue has caused you and appreciate your allowing us to correct it. We're so grateful for your support and consideration.\n\nTHANK YOU VERY MUCH AND YOU TAKE CARE!\n\nBest regards\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for your response and for your patience as we work to resolve this issue.<br> <br>We have arranged a replacement.<br> <br>Please allow 3-7 business days for the delivery. Note that we do not send an automatic tracking notification but rest assured it will arrive within the provided timeframe.<br> <br>Just in case you do not receive it after 7 business days, contact us back and we will provide further assistance.<br>Again, we are deeply sorry for any inconvenience this issue has caused you and appreciate your allowing us to correct it. We're so grateful for your support and consideration.<br> <br>THANK YOU VERY MUCH AND YOU TAKE CARE!<br> <br>Best regards<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for your response and for your patience as we work to resolve this issue.\n \nWe have arranged a replacement.\n \nPlease allow 3-7 business days for the delivery. Note that we do not send an automatic tracking notification but rest assured it will arrive within the provided timeframe.\n \nJust in case you do not receive it after 7 business days, contact us back and we will provide further assistance.\nAgain, we are deeply sorry for any inconvenience this issue has caused you and appreciate your allowing us to correct it. We're so grateful for your support and consideration.\n \nTHANK YOU VERY MUCH AND YOU TAKE CARE!\n \nBest regards\nMomcozy Customer Support Team",
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"body": "Thank you for replying. I have attached the order confirmation for my purchase and the picture of the broken parts to this email.\n\n\n\n\n• How long you've been using the accessories since receiving them - Once every 6 hours, that is 4 times a day.\n\n\n\n• Your cleaning routine (frequency, method, and products used) - We clean the product after each usage using baby washing liquid in lukewarm water.\n\n\n\n• Your sterilization habits (frequency, method, and equipment) - We sterilize them 4 times a day in a Tommee Tippee sterilizer, which uses water vapor to sterilize the product.\n\n\n\n• How you typically store the parts when not in use - We air dry the products once they are sterilized.and store it in the Mom cozy carrier we received with the product.\n\n\n\n• Photos of the damaged areas- Attached to this email\n\n\n\n\n\n\n\nPlease provide the following information:\n\nName: Joel John Xavier\n\nCountry: United Kingdom\n\nState/Province: Dorset\n\nCity: Dorchester\n\nZip/ Postal code: DT1 1GR\n\nStreet Address: Flat 3 Screen House, 1 Maumbury Gardens\n\nContact number: 07456641470\n\nQuantity of broken part/s: Two (2)\n\n\n ",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Thank you for replying. I have attached the order confirmation for my purchase and the picture of the broken parts to this email.<div dir=\"auto\"><br></div><div dir=\"auto\"><br></div><div dir=\"auto\">• How long you've been using the accessories since receiving them - Once every 6 hours, that is 4 times a day.</div><div dir=\"auto\"> </div><div dir=\"auto\">• Your cleaning routine (frequency, method, and products used) - We clean the product after each usage using baby washing liquid in lukewarm water.</div><div dir=\"auto\"> </div><div dir=\"auto\">• Your sterilization habits (frequency, method, and equipment) - We sterilize them 4 times a day in a Tommee Tippee sterilizer, which uses water vapor to sterilize the product.</div><div dir=\"auto\"> </div><div dir=\"auto\">• How you typically store the parts when not in use - We air dry the products once they are sterilized.and store it in the Mom cozy carrier we received with the product.</div><div dir=\"auto\"> </div><div dir=\"auto\">• Photos of the damaged areas- Attached to this email</div><div dir=\"auto\"> </div><div dir=\"auto\"> </div><div dir=\"auto\"> </div><div dir=\"auto\">Please provide the following information:</div><div dir=\"auto\">Name: Joel John Xavier </div><div dir=\"auto\">Country: United Kingdom </div><div dir=\"auto\">State/Province: Dorset </div><div dir=\"auto\">City: Dorchester </div><div dir=\"auto\">Zip/ Postal code: DT1 1GR </div><div dir=\"auto\">Street Address: Flat 3 Screen House, 1 Maumbury Gardens </div><div dir=\"auto\">Contact number: 07456641470</div><div dir=\"auto\">Quantity of broken part/s: Two (2)</div><div dir=\"auto\"> <br><img src=\"https://rootglobal.zendesk.com/attachments/token/ohfxY60mikVsxSgHMkIY7AT81/?name=92176.jpg\" style=\"max-width: 100%; height: auto;\"><br><br></div></div><br></div>",
"plain_body": "Thank you for replying. I have attached the order confirmation for my purchase and the picture of the broken parts to this email. \n \n • How long you've been using the accessories since receiving them - Once every 6 hours, that is 4 times a day. • Your cleaning routine (frequency, method, and products used) - We clean the product after each usage using baby washing liquid in lukewarm water. • Your sterilization habits (frequency, method, and equipment) - We sterilize them 4 times a day in a Tommee Tippee sterilizer, which uses water vapor to sterilize the product. • How you typically store the parts when not in use - We air dry the products once they are sterilized.and store it in the Mom cozy carrier we received with the product. • Photos of the damaged areas- Attached to this email Please provide the following information: Name: Joel John Xavier Country: United Kingdom State/Province: Dorset City: Dorchester Zip/ Postal code: DT1 1GR Street Address: Flat 3 Screen House, 1 Maumbury Gardens Contact number: 07456641470 Quantity of broken part/s: Two (2) ",
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"body": "Hi,\n\nWe hope this message finds you well.\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\n**To better analyze the issue you're experiencing, please provide:**\n**Screenshot of your receipt or order confirmation showing the item model and order date. This will help us verify your order and warranty.**\n\n\nTo assist our investigation, please share:\n\n• How long you've been using the accessories since receiving them\n\n• Your cleaning routine (frequency, method, and products used)\n\n• Your sterilization habits (frequency, method, and equipment)\n\n• How you typically store the parts when not in use\n\n• Photos of the damaged areas, if possible\n\n\nOnce we receive the updated, we’ll take care of the rest right away. We would like to send a replacement part to you.\n\nPlease provide the following information:\nName:\nCountry:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\nContact number:\nQuantity of broken part/s:\n\n\nThank you once again for your patience and we're looking forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi,<br> <br>We hope this message finds you well.<br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br><strong>To better analyze the issue you're experiencing, please provide:</strong><br><strong>Screenshot of your receipt or order confirmation showing the item model and order date. This will help us verify your order and warranty.</strong><br> <br> <br>To assist our investigation, please share:<br> <br>• How long you've been using the accessories since receiving them<br> <br>• Your cleaning routine (frequency, method, and products used)<br> <br>• Your sterilization habits (frequency, method, and equipment)<br> <br>• How you typically store the parts when not in use<br> <br>• Photos of the damaged areas, if possible<br> <br> <br>Once we receive the updated, we’ll take care of the rest right away. We would like to send a replacement part to you.<br> <br>Please provide the following information:<br>Name:<br>Country:<br>State/Province:<br>City:<br>Zip/ Postal code:<br>Street Address:<br>Contact number:<br>Quantity of broken part/s:<br> <br><br>Thank you once again for your patience and we're looking forward to your reply.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi,\n \nWe hope this message finds you well.\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo better analyze the issue you're experiencing, please provide:\nScreenshot of your receipt or order confirmation showing the item model and order date. This will help us verify your order and warranty.\n \n \nTo assist our investigation, please share:\n \n• How long you've been using the accessories since receiving them\n \n• Your cleaning routine (frequency, method, and products used)\n \n• Your sterilization habits (frequency, method, and equipment)\n \n• How you typically store the parts when not in use\n \n• Photos of the damaged areas, if possible\n \n \nOnce we receive the updated, we’ll take care of the rest right away. We would like to send a replacement part to you.\n \nPlease provide the following information:\nName:\nCountry:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\nContact number:\nQuantity of broken part/s:\n \n\nThank you once again for your patience and we're looking forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "(15:19:21) Momcozy Mia: Hello,\nSorry to heart about what happened.\nFor after‑sale issues related to purchases from partner stores, we have a specialized support team that is better equipped to assist you with your concern. We’ve forwarded your inquiry to our specialized team. Please bear with us as we facilitate this transfer. You can expect a detailed response within 24 business hours. You can also contact them here: b2bcs@momcozy.com.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(15:19:21) Momcozy Mia: Hello,\n<br>Sorry to heart about what happened.\n<br>For after‑sale issues related to purchases from partner stores, we have a specialized support team that is better equipped to assist you with your concern. We’ve forwarded your inquiry to our specialized team. Please bear with us as we facilitate this transfer. You can expect a detailed response within 24 business hours. You can also contact them here: <a href=\"mailto:b2bcs@momcozy.com\" rel=\"noreferrer\">b2bcs@momcozy.com</a>.</p></div>",
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"body": "(02:41:45) Joel: Hello\n(02:41:49) Momcozy: Hello there! How can I help make your day cozier?\n(02:44:15) Joel: I have brought a Momcozy breast pump M9 from The Currys. The flange of the Breast Pump has been broken where it fits with the connector. It's a serious design flaw because it's too tight to fix and remove. We bought a replacement from Amazon, but the replacement is now broken too. It is very frustrating given how much we have paid for it and we have to deal with this broken part again and again. We want a valid answer and a resolution for this repeated return of items.\n(02:44:20) Momcozy: I'm so sorry for the inconvenience you've experienced! I'm connecting you with one of our customer care specialists right now to help you further. Please hold on just a moment!\n(02:44:21) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER\n(02:44:35) Joel: Leave a message\n(02:44:41) Momcozy: Could you please let me know your name and email address?\n(02:44:57) Joel: name: Joel John Xavier\nemail: joeljohnx10@gmail.com\n(02:45:03) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:\n\n 1. Your order number (if you don't have one, you can leave it blank):\n 2. Product model/name:\n 3. Description of specific needs:\n\nWe will convert your message into a work order and synchronize it to the support team as soon as possible~\n\nPlease rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~\n\nThank you for using the online chat. Wish you a pleasant day.😊\n(02:49:00) Joel: 1. Bought from Currys, order number - CUR2675590421\n2. MOMCOZY M9 Mobile Flow Double Breast Pump - Pink & White\n3. I have brought a Momcozy breast pump M9 from The Currys. Both the flanges of the Breast Pump has been broken where it fits with the milk container. It's a serious design flaw because it's too tight to fix and remove. We bought a replacement from Amazon, but the replacement is now broken too. It is very frustrating given how much we have paid for it and we have to deal with this broken part again and again. We want a valid answer and a resolution for this repeated return of items.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(02:41:45) Joel: Hello\n<br>(02:41:49) Momcozy: Hello there! How can I help make your day cozier?\n<br>(02:44:15) Joel: I have brought a Momcozy breast pump M9 from The Currys. The flange of the Breast Pump has been broken where it fits with the connector. It's a serious design flaw because it's too tight to fix and remove. We bought a replacement from Amazon, but the replacement is now broken too. It is very frustrating given how much we have paid for it and we have to deal with this broken part again and again. We want a valid answer and a resolution for this repeated return of items.\n<br>(02:44:20) Momcozy: I'm so sorry for the inconvenience you've experienced! I'm connecting you with one of our customer care specialists right now to help you further. Please hold on just a moment!\n<br>(02:44:21) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!</p>\n\n<p dir=\"auto\">LEAVE A MESSAGE, TRY AGAIN LATER\n<br>(02:44:35) Joel: Leave a message\n<br>(02:44:41) Momcozy: Could you please let me know your name and email address?\n<br>(02:44:57) Joel: name: Joel John Xavier\n<br>email: <a href=\"mailto:joeljohnx10@gmail.com\" rel=\"noreferrer\">joeljohnx10@gmail.com</a>\n<br>(02:45:03) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:</p>\n\n<p dir=\"auto\"> 1. Your order number (if you don't have one, you can leave it blank):\n<br> 2. Product model/name:\n<br> 3. Description of specific needs:</p>\n\n<p dir=\"auto\">We will convert your message into a work order and synchronize it to the support team as soon as possible~</p>\n\n<p dir=\"auto\">Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~</p>\n\n<p dir=\"auto\">Thank you for using the online chat. Wish you a pleasant day.😊\n<br>(02:49:00) Joel: 1. Bought from Currys, order number - CUR2675590421\n<br>2. MOMCOZY M9 Mobile Flow Double Breast Pump - Pink & White\n<br>3. I have brought a Momcozy breast pump M9 from The Currys. Both the flanges of the Breast Pump has been broken where it fits with the milk container. It's a serious design flaw because it's too tight to fix and remove. We bought a replacement from Amazon, but the replacement is now broken too. It is very frustrating given how much we have paid for it and we have to deal with this broken part again and again. We want a valid answer and a resolution for this repeated return of items.</p></div>",
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