提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252529",
"subject": "Mobile flow M9 motor went out",
"description": "Good afternoon! I purchased the Mobile Flow M9 through Amazon back in November 2025. In December, my motor went out and I received a new pump as a replacement. But now one of the pumps for the replacement went out as well. \nI love the mobile use of the pump but between all the broken flanges, duckbills and motors I’m finding it very frustrating to even continue using it. \n\nI have attached a video of the motor, while in use, where you can hear only clicking but no suction and I turned the other one on so you can hear the difference between the two. \n\nI will include proof of purchase, proof of replacement and the QR code on the side of the motor along with my address and phone number on the bottom of this email. Please let me know if there is anything else you need from me. \n\nThank you, \nHeather Cowdell\n14918 S Fawley Ln\nHerriman, UT 84096\n385-266-8732\nHeather.cowdell12@gmail.com",
"status": "pending",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T18:35:52Z",
"updated_at": "2026-05-14T02:01:22Z"
},
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"agents_notes_field_id": "34029476051481",
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"category_field_id": "34154549939865",
"category_name": "CPI::No suction issue",
"category_value": "cpi__no_suction_issue",
"category_zh": "无吸力问题"
},
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"created_at": "2026-05-14T02:01:22Z",
"author_id": "50230161965337",
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"text": "Hello,\n \nThank you for your reply. We apologize for any inconvenience.\n \nWe have already submitted the refund request and will credit the amount back to your original payment account within 3-5 business days. \n \nThank you for your support and cooperation. Please feel free to contact us if you have any questions.\n \nWe look forward to serving you in the future. We wish you a happy life.\n \nSincerely,\nMomcozy Customer Support Team"
},
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"type": "Comment",
"created_at": "2026-05-13T13:31:52Z",
"author_id": "52586392197273",
"author_name": "Heather Cowdell",
"author_role": "end-user",
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"text": "Yes, my original payment method is still valid."
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"created_at": "2026-05-13T08:29:50Z",
"author_id": "50230161965337",
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"text": "Hello,\n \nThank you for your reply and for providing this information. We apologize for any inconvenience.\n \nWe regret to inform you that your order (113-1163736-3316214) has exceeded our system's replacement limit, therefore we cannot process a replacement. We can offer a refund. To ensure a smooth refund process, please inform us if your original payment method is still valid. We will process your request as soon as we receive your reply.\n \nThank you for your support and cooperation. Please feel free to contact us if you have any questions.\n \nWe look forward to your reply.\n \nBest regards, \nMomcozy Customer Support Team"
},
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"created_at": "2026-05-12T19:35:51Z",
"author_id": "52586392197273",
"author_name": "Heather Cowdell",
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"text": "Heather Cowdell 14918 S Fawley Ln Herriman, UT 84096 385-266-8732 \n After doing the troubleshooting, only one motor is bad."
},
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"type": "Comment",
"created_at": "2026-05-12T19:29:29Z",
"author_id": "33115828554905",
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"text": "Dear Heather Cowdell, \n Thank you for your message. We hope you're doing well! \n After verifying your order number and confirming that the product is still under warranty, we are willing to send you a replacement. To proceed, we require the following details: \n \n Full name \n Detailed address \n Phone number \n Quantity of faulty pumps \n \n Additionally, please ensure the following steps are tried to troubleshoot the issue with your Mobile Flow M9 motor: \n \n Motor Test: Disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9. You should feel a noticeable difference in strength. \n Switch Motors: If you have two pumps, try switching the motors between the collection cups to determine if the issue lies with the motor or the accessories. \n \n If the motor is functioning properly, check the accessories: \n \n Inspect the Seal: Ensure the silicone diaphragm and valve are properly installed and undamaged. Reinstalling the flange and accessories can sometimes restore normal suction. You can refer to our instructional video for guidance. \n Accessory Age: Silicone parts naturally wear over time. For optimal performance, replace them every 1-3 months. Ensure compatibility by purchasing from our official store. \n Check Fit: Measure your nipple size when erect to ensure you're using the most comfortable and effective flange size. \n Proper Wear: Use a supportive, full-coverage nursing bra to maintain a secure seal. Ensure the flange sits flush against your breast during use. \n \n If these steps do not resolve the issue, please provide photos of your pump motors (showing manufacturer details) and any parts purchased from our official store. This will help us assist you further. \n We are committed to ensuring you have the best possible experience with our products. Thank you for your patience and understanding. \n If your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution. \n Best regards,\n\nMomcozy Customer Support Team"
},
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"type": "Comment",
"created_at": "2026-05-12T19:23:28Z",
"author_id": "52586392197273",
"author_name": "Heather Cowdell",
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"text": "The order number is 113-1163736-3316214"
},
{
"conversation_id": "57855954076953",
"type": "Comment",
"created_at": "2026-05-12T19:19:17Z",
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"text": "Dear Heather Cowdell, \n Thank you for contacting us.\nIn order for us to check the details accurately and quickly, could you please provide us with your order number?\nWith this information, we can better assist you.\nWe look forward to your reply. \n Best regards,\nMomcozy Customer Support Team"
},
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"type": "Comment",
"created_at": "2026-05-12T18:35:52Z",
"author_id": "52586392197273",
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"text": "Good afternoon! I purchased the Mobile Flow M9 through Amazon back in November 2025. In December, my motor went out and I received a new pump as a replacement. But now one of the pumps for the replacement went out as well. I love the mobile use of the pump but between all the broken flanges, duckbills and motors I’m finding it very frustrating to even continue using it. \n I have attached a video of the motor, while in use, where you can hear only clicking but no suction and I turned the other one on so you can hear the difference between the two. \n I will include proof of purchase, proof of replacement and the QR code on the side of the motor along with my address and phone number on the bottom of this email. Please let me know if there is anything else you need from me. \n \n \n \n \n Thank you, Heather Cowdell 14918 S Fawley Ln Herriman, UT 84096 385-266-8732 Heather.cowdell12@gmail.com"
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"body": "Hello,\n\nThank you for your reply. We apologize for any inconvenience.\n\nWe have already submitted the refund request and will credit the amount back to your original payment account **within 3-5 business days. **\n\nThank you for your support and cooperation. Please feel free to contact us if you have any questions.\n\nWe look forward to serving you in the future. We wish you a happy life.\n\nSincerely,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for your reply. We apologize for any inconvenience.<br> <br>We have already submitted the refund request and will credit the amount back to your original payment account <strong>within 3-5 business days. </strong><br> <br>Thank you for your support and cooperation. Please feel free to contact us if you have any questions.<br> <br>We look forward to serving you in the future. We wish you a happy life.<br> <br>Sincerely,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for your reply. We apologize for any inconvenience.\n \nWe have already submitted the refund request and will credit the amount back to your original payment account within 3-5 business days. \n \nThank you for your support and cooperation. Please feel free to contact us if you have any questions.\n \nWe look forward to serving you in the future. We wish you a happy life.\n \nSincerely,\nMomcozy Customer Support Team",
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"body": "Hello,\n\nThank you for your reply and for providing this information. We apologize for any inconvenience.\n\nWe regret to inform you that your order (113-1163736-3316214) has exceeded our system's replacement limit, therefore we cannot process a replacement. We can offer a refund. To ensure a smooth refund process, please inform us if your original payment method is still valid. We will process your request as soon as we receive your reply.\n\nThank you for your support and cooperation. Please feel free to contact us if you have any questions.\n\nWe look forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for your reply and for providing this information. We apologize for any inconvenience.<br> <br>We regret to inform you that your order (113-1163736-3316214) has exceeded our system's replacement limit, therefore we cannot process a replacement. We can offer a refund. To ensure a smooth refund process, please inform us if your original payment method is still valid. We will process your request as soon as we receive your reply.<br> <br>Thank you for your support and cooperation. Please feel free to contact us if you have any questions.<br> <br>We look forward to your reply.<br> <br>Best regards, <br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for your reply and for providing this information. We apologize for any inconvenience.\n \nWe regret to inform you that your order (113-1163736-3316214) has exceeded our system's replacement limit, therefore we cannot process a replacement. We can offer a refund. To ensure a smooth refund process, please inform us if your original payment method is still valid. We will process your request as soon as we receive your reply.\n \nThank you for your support and cooperation. Please feel free to contact us if you have any questions.\n \nWe look forward to your reply.\n \nBest regards, \nMomcozy Customer Support Team",
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"body": "Heather Cowdell\n\n14918 S Fawley Ln Herriman, UT 84096\n\n385-266-8732\n\n\n\nAfter doing the troubleshooting, only one motor is bad.",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Heather Cowdell</div><div dir=\"auto\">14918 S Fawley Ln Herriman, UT 84096</div><div dir=\"auto\">385-266-8732</div><div dir=\"auto\"><br></div><div dir=\"auto\">After doing the troubleshooting, only one motor is bad. </div><div dir=\"auto\"><br></div><div dir=\"auto\"><br><div dir=\"auto\"></div></div></div>",
"plain_body": "Heather Cowdell 14918 S Fawley Ln Herriman, UT 84096 385-266-8732 \n After doing the troubleshooting, only one motor is bad. ",
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"body": "Dear Heather Cowdell,\n\nThank you for your message. We hope you're doing well!\n\nAfter verifying your order number and confirming that the product is still under warranty, we are willing to send you a replacement. To proceed, we require the following details:\n- Full name\n- Detailed address\n- Phone number\n- Quantity of faulty pumps\n\nAdditionally, please ensure the following steps are tried to troubleshoot the issue with your Mobile Flow M9 motor:\n- **Motor Test**: Disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9. You should feel a noticeable difference in strength.\n- **Switch Motors**: If you have two pumps, try switching the motors between the collection cups to determine if the issue lies with the motor or the accessories.\n\nIf the motor is functioning properly, check the accessories:\n- **Inspect the Seal**: Ensure the silicone diaphragm and valve are properly installed and undamaged. Reinstalling the flange and accessories can sometimes restore normal suction. You can refer to our instructional video for guidance.\n- **Accessory Age**: Silicone parts naturally wear over time. For optimal performance, replace them every 1-3 months. Ensure compatibility by purchasing from our official store.\n- **Check Fit**: Measure your nipple size when erect to ensure you're using the most comfortable and effective flange size.\n- **Proper Wear**: Use a supportive, full-coverage nursing bra to maintain a secure seal. Ensure the flange sits flush against your breast during use.\n\nIf these steps do not resolve the issue, please provide photos of your pump motors (showing manufacturer details) and any parts purchased from our official store. This will help us assist you further.\n\nWe are committed to ensuring you have the best possible experience with our products. Thank you for your patience and understanding.\n\nIf your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Dear Heather Cowdell,</p>\n<p dir=\"auto\">Thank you for your message. We hope you're doing well!</p>\n<p dir=\"auto\">After verifying your order number and confirming that the product is still under warranty, we are willing to send you a replacement. To proceed, we require the following details:</p>\n<ul dir=\"auto\">\n<li>Full name</li>\n<li>Detailed address</li>\n<li>Phone number</li>\n<li>Quantity of faulty pumps</li>\n</ul>\n<p dir=\"auto\">Additionally, please ensure the following steps are tried to troubleshoot the issue with your Mobile Flow M9 motor:</p>\n<ul dir=\"auto\">\n<li><strong>Motor Test</strong>: Disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9. You should feel a noticeable difference in strength.</li>\n<li><strong>Switch Motors</strong>: If you have two pumps, try switching the motors between the collection cups to determine if the issue lies with the motor or the accessories.</li>\n</ul>\n<p dir=\"auto\">If the motor is functioning properly, check the accessories:</p>\n<ul dir=\"auto\">\n<li><strong>Inspect the Seal</strong>: Ensure the silicone diaphragm and valve are properly installed and undamaged. Reinstalling the flange and accessories can sometimes restore normal suction. You can refer to our <a href=\"https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\" rel=\"noreferrer\">instructional video</a> for guidance.</li>\n<li><strong>Accessory Age</strong>: Silicone parts naturally wear over time. For optimal performance, replace them every 1-3 months. Ensure compatibility by purchasing from our official store.</li>\n<li><strong>Check Fit</strong>: Measure your nipple size when erect to ensure you're using the most comfortable and effective flange size.</li>\n<li><strong>Proper Wear</strong>: Use a supportive, full-coverage nursing bra to maintain a secure seal. Ensure the flange sits flush against your breast during use.</li>\n</ul>\n<p dir=\"auto\">If these steps do not resolve the issue, please provide photos of your pump motors (showing manufacturer details) and any parts purchased from our official store. This will help us assist you further.</p>\n<p dir=\"auto\">We are committed to ensuring you have the best possible experience with our products. Thank you for your patience and understanding.</p>\n<p dir=\"auto\">If your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution.</p>\n<p dir=\"auto\">Best regards,<br>\nMomcozy Customer Support Team</p></div>",
"plain_body": "Dear Heather Cowdell, \n Thank you for your message. We hope you're doing well! \n After verifying your order number and confirming that the product is still under warranty, we are willing to send you a replacement. To proceed, we require the following details: \n \n Full name \n Detailed address \n Phone number \n Quantity of faulty pumps \n \n Additionally, please ensure the following steps are tried to troubleshoot the issue with your Mobile Flow M9 motor: \n \n Motor Test: Disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9. You should feel a noticeable difference in strength. \n Switch Motors: If you have two pumps, try switching the motors between the collection cups to determine if the issue lies with the motor or the accessories. \n \n If the motor is functioning properly, check the accessories: \n \n Inspect the Seal: Ensure the silicone diaphragm and valve are properly installed and undamaged. Reinstalling the flange and accessories can sometimes restore normal suction. You can refer to our instructional video for guidance. \n Accessory Age: Silicone parts naturally wear over time. For optimal performance, replace them every 1-3 months. Ensure compatibility by purchasing from our official store. \n Check Fit: Measure your nipple size when erect to ensure you're using the most comfortable and effective flange size. \n Proper Wear: Use a supportive, full-coverage nursing bra to maintain a secure seal. Ensure the flange sits flush against your breast during use. \n \n If these steps do not resolve the issue, please provide photos of your pump motors (showing manufacturer details) and any parts purchased from our official store. This will help us assist you further. \n We are committed to ensuring you have the best possible experience with our products. Thank you for your patience and understanding. \n If your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution. \n Best regards,\n\nMomcozy Customer Support Team",
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"body": "The order number is\n113-1163736-3316214",
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"body": "Dear Heather Cowdell,\n\nThank you for contacting us.\nIn order for us to check the details accurately and quickly, could you please provide us with your order number?\nWith this information, we can better assist you.\nWe look forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Dear Heather Cowdell,</p>\n<p dir=\"auto\">Thank you for contacting us.<br>In order for us to check the details accurately and quickly, could you please provide us with your order number?<br>With this information, we can better assist you.<br>We look forward to your reply.</p>\n<p dir=\"auto\">Best regards,<br>Momcozy Customer Support Team</p></div>",
"plain_body": "Dear Heather Cowdell, \n Thank you for contacting us.\nIn order for us to check the details accurately and quickly, could you please provide us with your order number?\nWith this information, we can better assist you.\nWe look forward to your reply. \n Best regards,\nMomcozy Customer Support Team",
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"body": "Good afternoon! I purchased the Mobile Flow M9 through Amazon back in November 2025. In December, my motor went out and I received a new pump as a replacement. But now one of the pumps for the replacement went out as well.\nI love the mobile use of the pump but between all the broken flanges, duckbills and motors I’m finding it very frustrating to even continue using it.\n\n\n\nI have attached a video of the motor, while in use, where you can hear only clicking but no suction and I turned the other one on so you can hear the difference between the two.\n\n\n\nI will include proof of purchase, proof of replacement and the QR code on the side of the motor along with my address and phone number on the bottom of this email. Please let me know if there is anything else you need from me.\n\n\n\n\n\n \n\n\n\n\n\nThank you,\n\nHeather Cowdell\n\n14918 S Fawley Ln\n\nHerriman, UT 84096\n\n385-266-8732\n\nHeather.cowdell12@gmail.com",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\">Good afternoon! I purchased the Mobile Flow M9 through Amazon back in November 2025. In December, my motor went out and I received a new pump as a replacement. But now one of the pumps for the replacement went out as well. <div>I love the mobile use of the pump but between all the broken flanges, duckbills and motors I’m finding it very frustrating to even continue using it. </div><div><br></div><div>I have attached a video of the motor, while in use, where you can hear only clicking but no suction and I turned the other one on so you can hear the difference between the two. </div><div><br></div><div>I will include proof of purchase, proof of replacement and the QR code on the side of the motor along with my address and phone number on the bottom of this email. Please let me know if there is anything else you need from me. </div><div><br></div><div><br></div><div><img alt=\"image2.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/qvvcobscNn80SJgjKX5WTWZPk/?name=image2.jpeg\"><br></div><div><br></div><div><br></div><div>Thank you, </div><div>Heather Cowdell</div><div>14918 S Fawley Ln</div><div>Herriman, UT 84096</div><div>385-266-8732</div><div>Heather.cowdell12@gmail.com </div></div><div dir=\"ltr\"></div></div>",
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