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"subject": "Requesting Replacement Parts for Wearable Mobile Flow M9",
"description": "Hello,\n\nI purchased the Momcozy Wearable Breast Pump, Hands Free Upgraded Mobile Flow | M9, App Discreet Control with Personalized Multi-Modes & 15 Levels, Wearable Breast Pump 24mm, 2 Pack Cozy Red from the Momcozy Official Store on Amazon on Dec. 6, 2025 for $229.49.\n\nI did not start using the pumps until April 6th, 2026 when I returned to work. Therefore, I have been using the pumps for a little over one month. \n\nOne of the white flange pieces broke on April 23, 2026 where it snaps into the cup. I was not forcing it. While cleaning with a wipe, I noticed it was broken and hanging by a piece. It still snapped in place with that part broken so I figured I could still use it. Then, the other white flange piece broke in the same spot less than two weeks later on May 4th, 2026. Both flanges still snapped in place but are extremely loose. I have also noticed poor suction ever since and need to use on highest suction settings- even on higher settings the suction is weak.\n\nI was recommended to write to the company because you are a reputable company and I am still under warranty of one year from purchasing the pump. Attaching proof of purchase. I did not expect for the pump pieces to break within less than three weeks of use. I am also attaching images of broken parts.\n\nReading the reviews on Amazon and Reddit, I noticed that this model in particular has 1 star reviews and every one keeps saying the same thing about the white flange pieces breaking and all in the same spot. This seems to be a poorly made product, please advise as I paid a lot of money for it.\n\nThank you,\n\nNatalia Bobev",
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"text": "Dear Natalia,\n \nWe are truly sorry to hear about the frustrating experience with your M9 wearable breast pump and understand how inconvenient it is that both flange pieces broke at the same connection spot within a short time, along with weakened suction performance. We appreciate you sharing your purchase details, usage situation, photos, and feedback from other users.\n \nTo help you avoid the same issue with the new replacement parts, here are our proper care and maintenance suggestions:\n For daily cleaning, please wash the flange with warm soapy water at 40-60°C for 3-5 minutes. For sterilization, use boiling water or a steam sterilizer at 100°C for 5-10 minutes. Please do not use microwave or UV sterilizers, as excessive high temperature will damage the parts and shorten their service life. When assembling the flange with the duckbill valve, insert all sides evenly instead of forcing one side first, which can effectively prevent cracking. Wearable pump accessories are recommended to be replaced every 1-3 months regularly to maintain good suction and hygiene. \nWe are willing to arrange replacement flanges for you under warranty. Please kindly provide the following shipping information so we can process your replacement shipment:\nName:\nStreet Address:\nCity:\nState:\nCountry:\nZipcode:\nContact number:\n \nBest regards,\nMomcozy Customer Support Team"
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"text": "Hello, \n I purchased the Momcozy Wearable Breast Pump, Hands Free Upgraded Mobile Flow | M9, App Discreet Control with Personalized Multi-Modes & 15 Levels, Wearable Breast Pump 24mm, 2 Pack Cozy Red from the Momcozy Official Store on Amazon on Dec. 6, 2025 for $229.49. \n I did not start using the pumps until April 6th, 2026 when I returned to work. Therefore, I have been using the pumps for a little over one month. \n One of the white flange pieces broke on April 23, 2026 where it snaps into the cup. I was not forcing it. While cleaning with a wipe, I noticed it was broken and hanging by a piece. It still snapped in place with that part broken so I figured I could still use it. Then, the other white flange piece broke in the same spot less than two weeks later on May 4th, 2026. Both flanges still snapped in place but are extremely loose. I have also noticed poor suction ever since and need to use on highest suction settings- even on higher settings the suction is weak. \n I was recommended to write to the company because you are a reputable company and I am still under warranty of one year from purchasing the pump. Attaching proof of purchase. I did not expect for the pump pieces to break within less than three weeks of use. I am also attaching images of broken parts. \n Reading the reviews on Amazon and Reddit, I noticed that this model in particular has 1 star reviews and every one keeps saying the same thing about the white flange pieces breaking and all in the same spot. This seems to be a poorly made product, please advise as I paid a lot of money for it. \n Thank you, Natalia Bobev"
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"description": "Hello,\n\nI purchased the Momcozy Wearable Breast Pump, Hands Free Upgraded Mobile Flow | M9, App Discreet Control with Personalized Multi-Modes & 15 Levels, Wearable Breast Pump 24mm, 2 Pack Cozy Red from the Momcozy Official Store on Amazon on Dec. 6, 2025 for $229.49.\n\nI did not start using the pumps until April 6th, 2026 when I returned to work. Therefore, I have been using the pumps for a little over one month. \n\nOne of the white flange pieces broke on April 23, 2026 where it snaps into the cup. I was not forcing it. While cleaning with a wipe, I noticed it was broken and hanging by a piece. It still snapped in place with that part broken so I figured I could still use it. Then, the other white flange piece broke in the same spot less than two weeks later on May 4th, 2026. Both flanges still snapped in place but are extremely loose. I have also noticed poor suction ever since and need to use on highest suction settings- even on higher settings the suction is weak.\n\nI was recommended to write to the company because you are a reputable company and I am still under warranty of one year from purchasing the pump. Attaching proof of purchase. I did not expect for the pump pieces to break within less than three weeks of use. I am also attaching images of broken parts.\n\nReading the reviews on Amazon and Reddit, I noticed that this model in particular has 1 star reviews and every one keeps saying the same thing about the white flange pieces breaking and all in the same spot. This seems to be a poorly made product, please advise as I paid a lot of money for it.\n\nThank you,\n\nNatalia Bobev",
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"body": "Dear Natalia,\n \nWe are truly sorry to hear about the frustrating experience with your M9 wearable breast pump and understand how inconvenient it is that both flange pieces broke at the same connection spot within a short time, along with weakened suction performance. We appreciate you sharing your purchase details, usage situation, photos, and feedback from other users.\n \nTo help you avoid the same issue with the new replacement parts, here are our proper care and maintenance suggestions:\n For daily cleaning, please wash the flange with warm soapy water at 40-60°C for 3-5 minutes. For sterilization, use boiling water or a steam sterilizer at 100°C for 5-10 minutes. Please do not use microwave or UV sterilizers, as excessive high temperature will damage the parts and shorten their service life. When assembling the flange with the duckbill valve, insert all sides evenly instead of forcing one side first, which can effectively prevent cracking. Wearable pump accessories are recommended to be replaced every 1-3 months regularly to maintain good suction and hygiene. \nWe are willing to arrange replacement flanges for you under warranty. Please kindly provide the following shipping information so we can process your replacement shipment:\nName:\nStreet Address:\nCity:\nState:\nCountry:\nZipcode:\nContact number:\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Dear Natalia,\n\nWe are truly sorry to hear about the frustrating experience with your M9 wearable breast pump and understand how inconvenient it is that both flange pieces broke at the same connection spot within a short time, along with weakened suction performance. We appreciate you sharing your purchase details, usage situation, photos, and feedback from other users.\n\nTo help you avoid the same issue with the new replacement parts, here are our proper care and maintenance suggestions:\n1. For daily cleaning, please wash the flange with warm soapy water at 40-60°C for 3-5 minutes.\n2. For sterilization, use boiling water or a steam sterilizer at 100°C for 5-10 minutes. Please do not use microwave or UV sterilizers, as excessive high temperature will damage the parts and shorten their service life.\n3. When assembling the flange with the duckbill valve, insert all sides evenly instead of forcing one side first, which can effectively prevent cracking.\n4. Wearable pump accessories are recommended to be replaced every 1-3 months regularly to maintain good suction and hygiene.\n\n\nWe are willing to arrange replacement flanges for you under warranty. Please kindly provide the following shipping information so we can process your replacement shipment:\nName:\nStreet Address:\nCity:\nState:\nCountry:\nZipcode:\nContact number:\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Natalia,<br> <br>We are truly sorry to hear about the frustrating experience with your M9 wearable breast pump and understand how inconvenient it is that both flange pieces broke at the same connection spot within a short time, along with weakened suction performance. We appreciate you sharing your purchase details, usage situation, photos, and feedback from other users.<br> <br>To help you avoid the same issue with the new replacement parts, here are our proper care and maintenance suggestions:<br><ol dir=\"auto\"><li>For daily cleaning, please wash the flange with warm soapy water at 40-60°C for 3-5 minutes.</li><li>For sterilization, use boiling water or a steam sterilizer at 100°C for 5-10 minutes. Please do not use microwave or UV sterilizers, as excessive high temperature will damage the parts and shorten their service life.</li><li>When assembling the flange with the duckbill valve, insert all sides evenly instead of forcing one side first, which can effectively prevent cracking.</li><li>Wearable pump accessories are recommended to be replaced every 1-3 months regularly to maintain good suction and hygiene.</li></ol> <br>We are willing to arrange replacement flanges for you under warranty. Please kindly provide the following shipping information so we can process your replacement shipment:<br>Name:<br>Street Address:<br>City:<br>State:<br>Country:<br>Zipcode:<br>Contact number:<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Natalia,\n \nWe are truly sorry to hear about the frustrating experience with your M9 wearable breast pump and understand how inconvenient it is that both flange pieces broke at the same connection spot within a short time, along with weakened suction performance. We appreciate you sharing your purchase details, usage situation, photos, and feedback from other users.\n \nTo help you avoid the same issue with the new replacement parts, here are our proper care and maintenance suggestions:\n For daily cleaning, please wash the flange with warm soapy water at 40-60°C for 3-5 minutes. For sterilization, use boiling water or a steam sterilizer at 100°C for 5-10 minutes. Please do not use microwave or UV sterilizers, as excessive high temperature will damage the parts and shorten their service life. When assembling the flange with the duckbill valve, insert all sides evenly instead of forcing one side first, which can effectively prevent cracking. Wearable pump accessories are recommended to be replaced every 1-3 months regularly to maintain good suction and hygiene. \nWe are willing to arrange replacement flanges for you under warranty. Please kindly provide the following shipping information so we can process your replacement shipment:\nName:\nStreet Address:\nCity:\nState:\nCountry:\nZipcode:\nContact number:\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello,\n\nI purchased the Momcozy Wearable Breast Pump, Hands Free Upgraded Mobile Flow | M9, App Discreet Control with Personalized Multi-Modes & 15 Levels, Wearable Breast Pump 24mm, 2 Pack Cozy Red from the Momcozy Official Store on Amazon on Dec. 6, 2025 for $229.49.\n\nI did not start using the pumps until April 6th, 2026 when I returned to work. Therefore, I have been using the pumps for a little over one month.\n\nOne of the white flange pieces broke on April 23, 2026 where it snaps into the cup. I was not forcing it. While cleaning with a wipe, I noticed it was broken and hanging by a piece. It still snapped in place with that part broken so I figured I could still use it. Then, the other white flange piece broke in the same spot less than two weeks later on May 4th, 2026. Both flanges still snapped in place but are extremely loose. I have also noticed poor suction ever since and need to use on highest suction settings- even on higher settings the suction is weak.\n\nI was recommended to write to the company because you are a reputable company and I am still under warranty of one year from purchasing the pump. Attaching proof of purchase. I did not expect for the pump pieces to break within less than three weeks of use. I am also attaching images of broken parts.\n\nReading the reviews on Amazon and Reddit, I noticed that this model in particular has 1 star reviews and every one keeps saying the same thing about the white flange pieces breaking and all in the same spot. This seems to be a poorly made product, please advise as I paid a lot of money for it.\n\nThank you,\n\nNatalia Bobev",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div style=\"font-size: inherit;\">\n<div style=\"font-size: inherit;\">\n<p dir=\"auto\">Hello,</p>\n<p dir=\"auto\">I purchased the Momcozy Wearable Breast Pump, Hands Free Upgraded Mobile Flow | M9, App Discreet Control with Personalized Multi-Modes & 15 Levels, Wearable Breast Pump 24mm, 2 Pack Cozy Red from the Momcozy Official Store on Amazon on Dec. 6, 2025 for $229.49.</p>\n<p dir=\"auto\">I did not start using the pumps until April 6th, 2026 when I returned to work. Therefore, I have been using the pumps for a little over one month. </p>\n<p dir=\"auto\">One of the white flange pieces broke on April 23, 2026 where it snaps into the cup. I was not forcing it. While cleaning with a wipe, I noticed it was broken and hanging by a piece. It still snapped in place with that part broken so I figured I could still use it. Then, the other white flange piece broke in the same spot less than two weeks later on May 4th, 2026. Both flanges still snapped in place but are extremely loose. I have also noticed poor suction ever since and need to use on highest suction settings- even on higher settings the suction is weak.</p>\n<p dir=\"auto\">I was recommended to write to the company because you are a reputable company and I am still under warranty of one year from purchasing the pump. Attaching proof of purchase. I did not expect for the pump pieces to break within less than three weeks of use. I am also attaching images of broken parts.</p>\n<p dir=\"auto\">Reading the reviews on Amazon and Reddit, I noticed that this model in particular has 1 star reviews and every one keeps saying the same thing about the white flange pieces breaking and all in the same spot. This seems to be a poorly made product, please advise as I paid a lot of money for it.</p>\n<p dir=\"auto\">Thank you,</p><p dir=\"auto\"><span style=\"font-size: inherit;\">Natalia Bobev</span></p>\n</div>\n</div></div>",
"plain_body": "Hello, \n I purchased the Momcozy Wearable Breast Pump, Hands Free Upgraded Mobile Flow | M9, App Discreet Control with Personalized Multi-Modes & 15 Levels, Wearable Breast Pump 24mm, 2 Pack Cozy Red from the Momcozy Official Store on Amazon on Dec. 6, 2025 for $229.49. \n I did not start using the pumps until April 6th, 2026 when I returned to work. Therefore, I have been using the pumps for a little over one month. \n One of the white flange pieces broke on April 23, 2026 where it snaps into the cup. I was not forcing it. While cleaning with a wipe, I noticed it was broken and hanging by a piece. It still snapped in place with that part broken so I figured I could still use it. Then, the other white flange piece broke in the same spot less than two weeks later on May 4th, 2026. Both flanges still snapped in place but are extremely loose. I have also noticed poor suction ever since and need to use on highest suction settings- even on higher settings the suction is weak. \n I was recommended to write to the company because you are a reputable company and I am still under warranty of one year from purchasing the pump. Attaching proof of purchase. I did not expect for the pump pieces to break within less than three weeks of use. I am also attaching images of broken parts. \n Reading the reviews on Amazon and Reddit, I noticed that this model in particular has 1 star reviews and every one keeps saying the same thing about the white flange pieces breaking and all in the same spot. This seems to be a poorly made product, please advise as I paid a lot of money for it. \n Thank you, Natalia Bobev",
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