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"body": "(14:05:39) Ruby: Hello, we hope this email finds you well.\n \nWe completely understand how important a reliable breast pump is for mothers—especially during this special time. Please know that we are taking your issue seriously and will address it as quickly as possible. 💖\n \nTo better analyze the issue you're experiencing, please provide:\n \n\n 1. A photo of the bottom of the motor to let us get the SN.UDI (Unique Device Identifier) information located on the bottom of the box.\n\nAfter confirmation, we will apply to resend the new pump to you. Please let us know your address in the following format.\nEmail address:\nFull Name:\nStreet Address:\nCity:\nState/Province:\nCountry:\nZip Code:\nPhone Number:\nHow many faulty pump(s): 1 or 2?\n \nWe take your question very seriously, and your understanding and cooperation are very important to us—thank you for trusting us to make this right.\n \nWish you all the best!\n(14:06:54) Ruby: Hello, we hope this email finds you well.\n \nWe completely understand how important a reliable breast pump is for mothers—especially during this special time. Please know that we are taking your issue seriously and will address it as quickly as possible. 💖\n \nTo better analyze the issue you're experiencing, please provide:\n \n\n 1. A photo of the bottom of the motor to let us get the SN.\n 2. UDI (Unique Device Identifier) information located on the bottom of the box.\n\n \nAfter confirmation, we will apply to resend the new pump to you. Please let us know your address in the following format.\n \nEmail address:\nFull Name:\nStreet Address:\nCity:\nState/Province:\nCountry:\nZip Code:\nPhone Number:\nHow many faulty pump(s): 1 or 2?\n \nWe take your question very seriously, and your understanding and cooperation are very important to us—thank you for trusting us to make this right.\n \nWish you all the best!",
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"body": "(02:08:15) KatrynaFarran: Bp334\n(02:08:20) Momcozy: Could you let me know what you need help with for BP334? Are you looking for parts, details, or something else? I’m here to help!\n(02:08:31) KatrynaFarran: Good morning my pump keeps indicating that it’s overflowing but it’s not. I deleted the pump and added it back on to the app and it’s still the same. I have cleaned and dried the pump well and still the same\n(02:08:53) Momcozy: Good morning! Let’s try a few things to tackle that overflow warning:\n\n * Head to Device Management in the top-right corner of your pump control screen and check the Milk Overflow Reminder setting. You can turn this feature on or off there.\n * Tap the question mark icon for more info about how the reminder works.\n * If the alert pops up while pumping, pause and check your collection cup. The pump will vibrate and notify you when it thinks it’s almost full, but it won’t stop automatically.\n * Try to avoid walking, bending, or tilting too much during pumping, as these movements can sometimes trigger a false overflow alert.\n\nI couldn’t find BP334-specific troubleshooting steps, but these tips should help!\n(02:08:57) Momcozy: Good morning! I’m sorry to hear your pump keeps showing an overflow warning even after you’ve cleaned, dried, and reinstalled it in the app. Let’s try a few things together! Please go to Device Management in the top-right corner of your pump control screen and check the Milk Overflow Reminder setting—you can turn this feature on or off there. Also, tap the question mark icon for more details about how the reminder works. If the alert pops up while pumping, pause and check your collection cup. Try to avoid walking, bending, or tilting too much during pumping, as this can sometimes trigger a false alert. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n(02:10:53) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n(02:10:53) Momcozy: How would you rate your experience?\n\n⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n(02:12:04) KatrynaFarran: Still showing the same\n(02:12:13) Momcozy: I’m really sorry those steps didn’t fix the overflow issue with your pump. Don’t worry—I’ll arrange for our specialist team to help you out from here! Thank you so much for your patience.\n(02:12:13) KatrynaFarran uploaded: img_8666.png\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KREP7C5XSHKCDYYR716008RW/img_8666.png\nType: image/png\nSize: 483329\n(02:12:17) Momcozy: To help us get this sorted out quickly with our specialist team, could you please share your order number with me? Thank you so much!\n(02:13:13) KatrynaFarran: I purchased this unit at target\n(02:13:20) Momcozy: Could you please share the order number from your Target purchase receipt? This will help us get your case to our support team even faster. Thank you so much for your help!\n(02:14:35) KatrynaFarran uploaded: img_8667.png\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KREPBPJAD24PJHF0BY60WVJ5/img_8667.png\nType: image/png\nSize: 478145\n(02:14:39) Momcozy: Could you please share the order number from your Target purchase receipt? You can usually find it right on your receipt or in your Target account order history. Having this number will help us get your case to our support team even faster. Thank you so much for your help!\n(02:15:54) KatrynaFarran uploaded: img_8668.png\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KREPE4CV2VPJPPB55WX0N6FP/img_8668.png\nType: image/png\nSize: 287606\n(02:15:59) Momcozy: Could you please type out the order number from your Target receipt for me? I’m not able to view the details in the image links, so having the number in text will help us get your case sorted out even faster. Thank you so much for your help!\n(02:18:55) KatrynaFarran: 2-6124-2910-0073-3694-4\n(02:18:59) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n(02:19:00) Momcozy: Do you need me to contact the human customer service for you now?\n\nYES, NO\n(02:19:06) KatrynaFarran: Yes\n(02:19:10) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER\n(02:19:22) KatrynaFarran: Leave a message\n(02:19:28) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:\n\n 1. Your order number (if you don't have one, you can leave it blank):\n 2. Product model/name:\n 3. Description of specific needs:\n\nWe will convert your message into a work order and synchronize it to the support team as soon as possible~\n\nPlease rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~\n\nThank you for using the online chat. Wish you a pleasant day.😊\n(02:20:30) KatrynaFarran: Katryna\n\nBp334\n\nGood morning my pump keeps indicating that it’s overflowing but it’s not. I deleted the pump and added it back on to the app and it’s still the same. I have cleaned and dried the pump well and still the same",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(02:08:15) KatrynaFarran: Bp334\n<br>(02:08:20) Momcozy: Could you let me know what you need help with for BP334? Are you looking for parts, details, or something else? I’m here to help!\n<br>(02:08:31) KatrynaFarran: Good morning my pump keeps indicating that it’s overflowing but it’s not. I deleted the pump and added it back on to the app and it’s still the same. I have cleaned and dried the pump well and still the same\n<br>(02:08:53) Momcozy: Good morning! Let’s try a few things to tackle that overflow warning:</p>\n\n<p dir=\"auto\"> * Head to Device Management in the top-right corner of your pump control screen and check the Milk Overflow Reminder setting. You can turn this feature on or off there.\n<br> * Tap the question mark icon for more info about how the reminder works.\n<br> * If the alert pops up while pumping, pause and check your collection cup. The pump will vibrate and notify you when it thinks it’s almost full, but it won’t stop automatically.\n<br> * Try to avoid walking, bending, or tilting too much during pumping, as these movements can sometimes trigger a false overflow alert.</p>\n\n<p dir=\"auto\">I couldn’t find BP334-specific troubleshooting steps, but these tips should help!\n<br>(02:08:57) Momcozy: Good morning! I’m sorry to hear your pump keeps showing an overflow warning even after you’ve cleaned, dried, and reinstalled it in the app. Let’s try a few things together! Please go to Device Management in the top-right corner of your pump control screen and check the Milk Overflow Reminder setting—you can turn this feature on or off there. Also, tap the question mark icon for more details about how the reminder works. If the alert pops up while pumping, pause and check your collection cup. Try to avoid walking, bending, or tilting too much during pumping, as this can sometimes trigger a false alert. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n<br>(02:10:53) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n<br>(02:10:53) Momcozy: How would you rate your experience?</p>\n\n<p dir=\"auto\">⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n<br>(02:12:04) KatrynaFarran: Still showing the same\n<br>(02:12:13) Momcozy: I’m really sorry those steps didn’t fix the overflow issue with your pump. Don’t worry—I’ll arrange for our specialist team to help you out from here! Thank you so much for your patience.\n<br>(02:12:13) KatrynaFarran uploaded: img_8666.png\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KREP7C5XSHKCDYYR716008RW/img_8666.png\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KREP7C5XSHKCDYYR716008RW/img_8666.png</a>\n<br>Type: image/png\n<br>Size: 483329\n<br>(02:12:17) Momcozy: To help us get this sorted out quickly with our specialist team, could you please share your order number with me? Thank you so much!\n<br>(02:13:13) KatrynaFarran: I purchased this unit at target\n<br>(02:13:20) Momcozy: Could you please share the order number from your Target purchase receipt? This will help us get your case to our support team even faster. Thank you so much for your help!\n<br>(02:14:35) KatrynaFarran uploaded: img_8667.png\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KREPBPJAD24PJHF0BY60WVJ5/img_8667.png\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KREPBPJAD24PJHF0BY60WVJ5/img_8667.png</a>\n<br>Type: image/png\n<br>Size: 478145\n<br>(02:14:39) Momcozy: Could you please share the order number from your Target purchase receipt? You can usually find it right on your receipt or in your Target account order history. Having this number will help us get your case to our support team even faster. Thank you so much for your help!\n<br>(02:15:54) KatrynaFarran uploaded: img_8668.png\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KREPE4CV2VPJPPB55WX0N6FP/img_8668.png\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KREPE4CV2VPJPPB55WX0N6FP/img_8668.png</a>\n<br>Type: image/png\n<br>Size: 287606\n<br>(02:15:59) Momcozy: Could you please type out the order number from your Target receipt for me? I’m not able to view the details in the image links, so having the number in text will help us get your case sorted out even faster. Thank you so much for your help!\n<br>(02:18:55) KatrynaFarran: 2-6124-2910-0073-3694-4\n<br>(02:18:59) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n<br>(02:19:00) Momcozy: Do you need me to contact the human customer service for you now?</p>\n\n<p dir=\"auto\">YES, NO\n<br>(02:19:06) KatrynaFarran: Yes\n<br>(02:19:10) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!</p>\n\n<p dir=\"auto\">LEAVE A MESSAGE, TRY AGAIN LATER\n<br>(02:19:22) KatrynaFarran: Leave a message\n<br>(02:19:28) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:</p>\n\n<p dir=\"auto\"> 1. Your order number (if you don't have one, you can leave it blank):\n<br> 2. Product model/name:\n<br> 3. Description of specific needs:</p>\n\n<p dir=\"auto\">We will convert your message into a work order and synchronize it to the support team as soon as possible~</p>\n\n<p dir=\"auto\">Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~</p>\n\n<p dir=\"auto\">Thank you for using the online chat. Wish you a pleasant day.😊\n<br>(02:20:30) KatrynaFarran: Katryna</p>\n\n<p dir=\"auto\">Bp334</p>\n\n<p dir=\"auto\">Good morning my pump keeps indicating that it’s overflowing but it’s not. I deleted the pump and added it back on to the app and it’s still the same. I have cleaned and dried the pump well and still the same</p></div>",
"plain_body": "(02:08:15) KatrynaFarran: Bp334\n\n(02:08:20) Momcozy: Could you let me know what you need help with for BP334? Are you looking for parts, details, or something else? I’m here to help!\n\n(02:08:31) KatrynaFarran: Good morning my pump keeps indicating that it’s overflowing but it’s not. I deleted the pump and added it back on to the app and it’s still the same. I have cleaned and dried the pump well and still the same\n\n(02:08:53) Momcozy: Good morning! Let’s try a few things to tackle that overflow warning: \n\n * Head to Device Management in the top-right corner of your pump control screen and check the Milk Overflow Reminder setting. You can turn this feature on or off there.\n\n * Tap the question mark icon for more info about how the reminder works.\n\n * If the alert pops up while pumping, pause and check your collection cup. The pump will vibrate and notify you when it thinks it’s almost full, but it won’t stop automatically.\n\n * Try to avoid walking, bending, or tilting too much during pumping, as these movements can sometimes trigger a false overflow alert. \n\n I couldn’t find BP334-specific troubleshooting steps, but these tips should help!\n\n(02:08:57) Momcozy: Good morning! I’m sorry to hear your pump keeps showing an overflow warning even after you’ve cleaned, dried, and reinstalled it in the app. Let’s try a few things together! Please go to Device Management in the top-right corner of your pump control screen and check the Milk Overflow Reminder setting—you can turn this feature on or off there. Also, tap the question mark icon for more details about how the reminder works. If the alert pops up while pumping, pause and check your collection cup. Try to avoid walking, bending, or tilting too much during pumping, as this can sometimes trigger a false alert. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n\n(02:10:53) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n\n(02:10:53) Momcozy: How would you rate your experience? \n\n ⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n\n(02:12:04) KatrynaFarran: Still showing the same\n\n(02:12:13) Momcozy: I’m really sorry those steps didn’t fix the overflow issue with your pump. Don’t worry—I’ll arrange for our specialist team to help you out from here! Thank you so much for your patience.\n\n(02:12:13) KatrynaFarran uploaded: img_8666.png\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KREP7C5XSHKCDYYR716008RW/img_8666.png\n\nType: image/png\n\nSize: 483329\n\n(02:12:17) Momcozy: To help us get this sorted out quickly with our specialist team, could you please share your order number with me? Thank you so much!\n\n(02:13:13) KatrynaFarran: I purchased this unit at target\n\n(02:13:20) Momcozy: Could you please share the order number from your Target purchase receipt? This will help us get your case to our support team even faster. Thank you so much for your help!\n\n(02:14:35) KatrynaFarran uploaded: img_8667.png\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KREPBPJAD24PJHF0BY60WVJ5/img_8667.png\n\nType: image/png\n\nSize: 478145\n\n(02:14:39) Momcozy: Could you please share the order number from your Target purchase receipt? You can usually find it right on your receipt or in your Target account order history. Having this number will help us get your case to our support team even faster. Thank you so much for your help!\n\n(02:15:54) KatrynaFarran uploaded: img_8668.png\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KREPE4CV2VPJPPB55WX0N6FP/img_8668.png\n\nType: image/png\n\nSize: 287606\n\n(02:15:59) Momcozy: Could you please type out the order number from your Target receipt for me? I’m not able to view the details in the image links, so having the number in text will help us get your case sorted out even faster. Thank you so much for your help!\n\n(02:18:55) KatrynaFarran: 2-6124-2910-0073-3694-4\n\n(02:18:59) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n\n(02:19:00) Momcozy: Do you need me to contact the human customer service for you now? \n\n YES, NO\n\n(02:19:06) KatrynaFarran: Yes\n\n(02:19:10) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(02:19:22) KatrynaFarran: Leave a message\n\n(02:19:28) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n\n 1. Your order number (if you don't have one, you can leave it blank):\n\n 2. Product model/name:\n\n 3. Description of specific needs: \n\n We will convert your message into a work order and synchronize it to the support team as soon as possible~ \n\n Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ \n\n Thank you for using the online chat. Wish you a pleasant day.😊\n\n(02:20:30) KatrynaFarran: Katryna \n\n Bp334 \n\n Good morning my pump keeps indicating that it’s overflowing but it’s not. I deleted the pump and added it back on to the app and it’s still the same. I have cleaned and dried the pump well and still the same",
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"html_text": "<p>Good morning! Let’s try a few things to tackle that overflow warning:</p>\n<ul>\n<li>Head to <strong>Device Management</strong> in the top-right corner of your pump control screen and check the Milk Overflow Reminder setting. You can turn this feature on or off there.</li>\n<li>Tap the <strong>question mark</strong> icon for more info about how the reminder works.</li>\n<li>If the alert pops up while pumping, pause and check your collection cup. The pump will vibrate and notify you when it thinks it’s almost full, but it won’t stop automatically.</li>\n<li>Try to avoid walking, bending, or tilting too much during pumping, as these movements can sometimes trigger a false overflow alert.</li>\n</ul>\n<p>I couldn’t find BP334-specific troubleshooting steps, but these tips should help!</p>"
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