提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252407",
"subject": "Pump part delivery issue",
"description": "Hello,\n\nI’m looking for assistance on my order.\n\nI ordered pump parts that were supposed to be delivered today, but the carrier had an issue delivering it because I don’t have a mailbox. I didn’t realize it was through USPS or I would’ve addressed it to a different address. I tried to reach out to USPS, but I couldn’t get through to them. \n\nI need help resending those parts to a different address.\n\nMy order number is 1662717\n\nPlease let me know if you need any other information.",
"status": "pending",
"priority": "high",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T17:59:23Z",
"updated_at": "2026-05-13T03:59:43Z"
},
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"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
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"category_field_id": "34154549939865",
"category_name": "Orders&Logistics::LI-Package returned to sender",
"category_value": "orders_logistics__li-package_returned_to_sender",
"category_zh": "包裹退回寄件人"
},
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}
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"messages": [
{
"conversation_id": "57867803463577",
"type": "Comment",
"created_at": "2026-05-13T03:59:43Z",
"author_id": "50761867876761",
"author_name": "RT-CD-Smartpump-Chailyn",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Customer,\n \nThank you for reaching out to us regarding your order #JJ1662717.\n \nWe have checked your order and found that a refund has already been processed for this order. We apologize for not updating you in a timely manner.\n \nCould you please confirm if you have received the refund successfully? Feel free to let us know if you need any further assistance or guidance.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57855149149721",
"type": "Comment",
"created_at": "2026-05-12T17:59:23Z",
"author_id": "56347166610841",
"author_name": "Name_81019",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello, \n I’m looking for assistance on my order. \n I ordered pump parts that were supposed to be delivered today, but the carrier had an issue delivering it because I don’t have a mailbox. I didn’t realize it was through USPS or I would’ve addressed it to a different address. I tried to reach out to USPS, but I couldn’t get through to them. \n I need help resending those parts to a different address. \n My order number is 1662717 \n Please let me know if you need any other information."
}
]
}
ticket_raw_json
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"created": "2026-05-12T17:59:23Z",
"subject": "Pump part delivery issue",
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"subject": "Pump part delivery issue",
"description": "Hello,\n\nI’m looking for assistance on my order.\n\nI ordered pump parts that were supposed to be delivered today, but the carrier had an issue delivering it because I don’t have a mailbox. I didn’t realize it was through USPS or I would’ve addressed it to a different address. I tried to reach out to USPS, but I couldn’t get through to them. \n\nI need help resending those parts to a different address.\n\nMy order number is 1662717\n\nPlease let me know if you need any other information.",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "high",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1252407.json",
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"last_comment": {
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"body": "Dear Customer,\n \nThank you for reaching out to us regarding your order #JJ1662717.\n \nWe have checked your order and found that a refund has already been processed for this order. We apologize for not updating you in a timely manner.\n \nCould you please confirm if you have received the refund successfully? Feel free to let us know if you need any further assistance or guidance.\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T03:59:43Z",
"author_id": 50761867876761,
"public": true
}
}
}
conversation_raw_json
{
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"type": "Comment",
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"body": "Dear Customer,\n\nThank you for reaching out to us regarding your order #JJ1662717.\n\nWe have checked your order and found that a refund has already been processed for this order. We apologize for not updating you in a timely manner.\n\nCould you please confirm if you have received the refund successfully? Feel free to let us know if you need any further assistance or guidance.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Customer,<br> <br>Thank you for reaching out to us regarding your order #JJ1662717.<br> <br>We have checked your order and found that a refund has already been processed for this order. We apologize for not updating you in a timely manner.<br> <br>Could you please confirm if you have received the refund successfully? Feel free to let us know if you need any further assistance or guidance.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Customer,\n \nThank you for reaching out to us regarding your order #JJ1662717.\n \nWe have checked your order and found that a refund has already been processed for this order. We apologize for not updating you in a timely manner.\n \nCould you please confirm if you have received the refund successfully? Feel free to let us know if you need any further assistance or guidance.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello,\n\n\nI’m looking for assistance on my order.\n\n\n\nI ordered pump parts that were supposed to be delivered today, but the carrier had an issue delivering it because I don’t have a mailbox. I didn’t realize it was through USPS or I would’ve addressed it to a different address. I tried to reach out to USPS, but I couldn’t get through to them.\n\n\n\nI need help resending those parts to a different address.\n\n\n\nMy order number is 1662717\n\n\n\nPlease let me know if you need any other information.",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div style=\"font-size: inherit;\"><span style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; float: none; display: inline !important; color: rgb(0,0,0);\">Hello,</span><div style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; color: rgb(0,0,0);\"><br></div><div style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; color: rgb(0,0,0);\">I’m looking for assistance on my order.</div><div style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; color: rgb(0,0,0);\"><br></div><div style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; color: rgb(0,0,0);\">I ordered pump parts that were supposed to be delivered today, but the carrier had an issue delivering it because I don’t have a mailbox. I didn’t realize it was through USPS or I would’ve addressed it to a different address. I tried to reach out to USPS, but I couldn’t get through to them. </div><div style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; color: rgb(0,0,0);\"><br></div><div style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; color: rgb(0,0,0);\">I need help resending those parts to a different address.</div><div style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; color: rgb(0,0,0);\"><br></div><div style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; color: rgb(0,0,0);\">My order number is 1662717</div><div style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; color: rgb(0,0,0);\"><br></div><div style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; color: rgb(0,0,0);\">Please let me know if you need any other information.</div></div></div>",
"plain_body": "Hello, \n I’m looking for assistance on my order. \n I ordered pump parts that were supposed to be delivered today, but the carrier had an issue delivering it because I don’t have a mailbox. I didn’t realize it was through USPS or I would’ve addressed it to a different address. I tried to reach out to USPS, but I couldn’t get through to them. \n I need help resending those parts to a different address. \n My order number is 1662717 \n Please let me know if you need any other information.",
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"support@momcozy.com"
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},
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}
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