M9 损坏

Broken m9
Ticket 1252396 open normal 2026-05-12T17:55:44Z Zendesk
客服备注 / Agents notes 34029476051481
空
Zendesk 既有问题分类 34154549939865
CPI::Loud noise
value: cpi__loud_noise
噪音大
销售渠道 / 来源渠道 32685292044825
Unknown
value: unknown
产品型号 / 产品线 33749938239513
milk pump::Momcozy::M9
value: milk.pump_momcozy_m9_mobile.flow_

核心信息

产品字段
milk pump::Momcozy::M9
会话渠道
{"email": 3, "web": 1, "api": 1}
本地 channel
Agent
更新时间
2026-05-13T17:41:40Z
Requester
空
模型
gemini-3-flash-preview

中文整合阅读文本

【标题】M9 损坏
【分类】噪音大 (CPI::Loud noise)
【产品/渠道】milk pump::Momcozy::M9 | 渠道: Agent
【客服备注】无
【描述】Shawn Avery 询问 12 月购买的 M9 吸奶器保修。电机有异响且吸力不足。

【会话记录】
1. [2026-05-12 17:55] (Shawn Avery): 初始咨询，反馈 M9 电机异响且抽吸吃力，询问保修流程。
2. [2026-05-12 20:57] (AI Agent-Kate): 建议提供订单号和 UDI/SN。提供了一系列排查步骤（测试吸力、更换电机、检查硅胶件、测量尺寸等）。
3. [2026-05-13 01:56] (Shawn Avery): 提供了设备的二维码信息（反馈无法打开网站），说明是给妻子 Taylor Allen 的礼物。提供了地址：1068 marleigh circle Towson, MD, 21204，电话：631-943-0933。确认有 2 台故障泵。
4. [2026-05-13 10:46] (Agent-Vicky): 表达歉意，要求提供订单号、收据或发票以核实保修期并提供售后方案。
5. [2026-05-13 17:41] (Shawn Avery): 提交了发票附件。

描述与翻译

中文描述

你好，

我的名字是 Shawn Avery。我写信是关于去年 12 月左右购买的 M9 吸奶器的一年保修事宜。电机发出磨碎声，而且似乎抽吸非常吃力。如能告知如何操作将不胜感激。提前谢谢。

Shawn Avery

英文/原始描述

Hello,

My name is shawn avery. I was emailing with regards to 1 year Warranty on my M9 breast pump that was purchased around December. The motors grind and it seems to be struggling to pump. Any information on how to proceed would be greatly appreciated. Thank you in advance.

Shawn Avery

Conversation 中文翻译

#1 customer 2026-05-13T17:41:40Z email Comment Shawn Avery
附件中是发票。感谢您的及时协助。
发自我的 iPhone
英文原文 / 原始消息 
Attached you will find the invoice. Thank you for your prompt assistance 
 Sent from my iPhone
#2 agent 2026-05-13T10:46:46Z web Comment RT-Abnormal Order Group-Vicky
你好，

感谢您向我们提供所需的信息。我们非常抱歉您遇到了有故障的吸奶器。我们理解当您的设备无法按预期工作时是多么令人沮丧，我们在这里将快速、顺利地解决此问题！我们非常重视您对 Momcozy 的信任。

请提供购买信息：
→ 订单号/收据/发票

为了确保我们能以最佳方式为您提供帮助，我们恳请您提供订单号。这将使我们能够验证您的保修期，并根据您的需求提供最准确和合适的售后解决方案。

我们非常感谢您的耐心与理解，我们会努力让这一过程尽可能顺畅且无压力。一旦我们拿到订单号，我们将优先处理您的案例并及时提供所需的支​​持。

再次感谢您信任 Momcozy。如果您有任何问题，请随时联系我们——我们随时为您提供帮助。

顺颂商祺，
Momcozy 客户支持团队
英文原文 / 原始消息 
Hello,
 
Thank you for providing us with the information we needed. We're truly sorry you're dealing with a faulty pump. We understand how frustrating it is when your gear doesn't work as expected, and we are here to resolve this quickly and smoothly! We truly value your trust in Momcozy.
 
Please provide the purchase information: 
→ Order number/ Receipt/ Invoice
 
To ensure we can assist you in the best possible way, we kindly ask that you provide your order number. This will allow us to verify your warranty period and offer the most accurate and suitable after-sales solution tailored to your needs.
 
We truly appreciate your patience and understanding, and we’re here to make this process as smooth and stress-free as possible. Once we have the order number, we will prioritize your case and provide the support you need promptly.
 
Thank you again for trusting Momcozy. Please don’t hesitate to reach out if you have any questions — we’re always here to help.
 
Best regards,
Momcozy Customer Support Team
#3 customer 2026-05-13T01:56:50Z email Comment Shawn Avery
附件中是设备的二维码。它没有跳转到网站。
我的名字是 Shawn Avery。这是买给我妻子 Taylor Allen 的礼物。地址如下：
1068 marleigh circle Towson, MD, 21204
拨打 631-943-0933 可以联系到我。
一共有 2 台故障吸奶器。
感谢您的协助。


发自我的 iPhone
英文原文 / 原始消息 
Attached you will see the QR code for the device. It is not bringing me to a website. 
 My name is Shawn Avery. It was purchased for a gift for my wife Taylor Allen. Address is as follows: 
 1068 marleigh circle Towson, MD, 21204 
 I can be reached at 631-943-0933 
 It is 2 faulty pumps. 
 Thank you for you assistance 
 
 
 Sent from my iPhone
#4 agent 2026-05-12T20:57:48Z api Comment AI Agent-Kate
亲爱的 Shawn Avery，
感谢您的来信。希望您一切都好！
请提供您的订单号和吸奶器 UDI（您可以扫描包装盒上生产日期和 SN 序列号旁边的二维码来获取 UDI。如果包装盒已丢弃或包装盒上没有 UDI 标签，您也可以扫描设备底部的二维码来获取产品的 SN）。如果您的订单是通过亚马逊或我们的官方网站下单且仍在保修期内，我们很乐意为您寄送更换品。我们还需要您的全名、详细地址、电话号码以及故障吸奶器的数量。
如果您是通过保险或其他渠道购买的，请提供购买平台的订单确认函或收据。经过验证后，我们将尽快为您提供解决方案。
与此同时，您可以尝试以下步骤对您的 M9 吸奶器进行故障排查：

1. 将电机从奶杯中拆下。将大拇指放在电机的吸力口上，分别测试 1 档和 9 档的吸力。您应该能感觉到明显的强度差异。
2. 如果您有两台吸奶器，请尝试交换集乳杯之间的电机。这有助于确定问题出在电机还是配件上。
3. 检查硅胶隔膜和阀门，确保安装正确且无损坏。重新安装喇叭罩和配件可能会恢复正常吸力。
4. 检查硅胶零件的使用年限，因为它们会随时间自然磨损。为了获得最佳性能，我们建议每 1-3 个月更换一次。
5. 在乳头挺立时测量尺寸，以确保您使用的是最舒适且有效的喇叭罩尺寸。
6. 确保正确佩戴，使用具有支撑性的全覆盖哺乳内衣以保持牢固密封。确保使用时喇叭罩与乳房紧贴。

如果这些步骤无法解决问题，请提供您的吸奶器电机照片（显示制造商详情）以及任何来自我们官方商店的配件照片。这将帮助我们进一步协助您。
如果您的产品是从非授权卖家处购买的，请直接联系卖家以便更快解决。
顺颂商祺，

Momcozy 客户支持团队
英文原文 / 原始消息 
Dear Shawn Avery, 
 Thank you for your message. We hope you're doing well! 
 Please provide us with your order number, and the pump UDI (You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN). If your order was placed through Amazon or our official website and is still within the warranty period, we're glad to send you a replacement. We will also need your full name, detailed address, phone number, and the quantity of faulty pumps. 
 If you purchased through insurance or others, please provide the order confirmation or receipt from the purchase platform. After verification, we will provide you with a solution as soon as possible. 
 In the meantime, you can try the following steps to troubleshoot the issue with your M9 breast pump: 
 
 Disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9. You should feel a noticeable difference in strength. 
 If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories. 
 Inspect the silicone diaphragm and valve to ensure they are properly installed and undamaged. Reinstalling the flange and accessories might restore normal suction. 
 Check the age of the silicone parts, as they naturally wear over time. We recommend replacing them every 1-3 months for optimal performance. 
 Measure your nipple size when erect to ensure you're using the most comfortable and effective flange size. 
 Ensure proper wear by using a supportive, full-coverage nursing bra to maintain a secure seal. Make sure the flange sits flush against your breast during use. 
 
 If these steps don't resolve the issue, please provide photos of your pump motors (showing manufacturer details) and any parts from our official store. This will help us assist you further. 
 If your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution. 
 Best regards,

Momcozy Customer Support Team
#5 customer 2026-05-12T17:55:44Z email Comment Shawn Avery
你好，

我的名字是 shawn avery。我写信是关于去年 12 月左右购买的 M9 吸奶器的一年保修事宜。电机发出磨碎声，而且似乎抽吸非常吃力。如能告知如何操作将不胜感激。提前谢谢。

Shawn Avery
英文原文 / 原始消息 
Hello, 

 My name is shawn avery. I was emailing with regards to 1 year Warranty on my M9 breast pump that was purchased around December. The motors grind and it seems to be struggling to pump. Any information on how to proceed would be greatly appreciated. Thank you in advance. 

 Shawn Avery

全部自定义字段

field_id显示名 / 选项名value
32685292044825Unknownunknown
33749938239513milk pump::Momcozy::M9milk.pump_momcozy_m9_mobile.flow_
34154549939865CPI::Loud noisecpi__loud_noise

更多原始信息

提取后的分类输入 JSON 
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    "description": "Hello,\n\nMy name is shawn avery. I was emailing with regards to 1 year Warranty on my M9 breast pump that was purchased around December. The motors grind and it seems to be struggling to pump. Any information on how to proceed would be greatly appreciated. Thank you in advance. \n\nShawn Avery",
    "status": "open",
    "priority": "normal",
    "product_model": "milk pump::Momcozy::M9",
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    "updated_at": "2026-05-13T17:41:40Z"
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      "text": "Attached you will find the invoice. Thank you for your prompt assistance \n Sent from my iPhone"
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      "text": "Hello,\n \nThank you for providing us with the information we needed. We're truly sorry you're dealing with a faulty pump. We understand how frustrating it is when your gear doesn't work as expected, and we are here to resolve this quickly and smoothly! We truly value your trust in Momcozy.\n \nPlease provide the purchase information: \n→ Order number/ Receipt/ Invoice\n \nTo ensure we can assist you in the best possible way, we kindly ask that you provide your order number. This will allow us to verify your warranty period and offer the most accurate and suitable after-sales solution tailored to your needs.\n \nWe truly appreciate your patience and understanding, and we’re here to make this process as smooth and stress-free as possible. Once we have the order number, we will prioritize your case and provide the support you need promptly.\n \nThank you again for trusting Momcozy. Please don’t hesitate to reach out if you have any questions — we’re always here to help.\n \nBest regards,\nMomcozy Customer Support Team"
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      "text": "Attached you will see the QR code for the device. It is not bringing me to a website. \n My name is Shawn Avery. It was purchased for a gift for my wife Taylor Allen. Address is as follows: \n 1068 marleigh circle Towson, MD, 21204 \n I can be reached at 631-943-0933 \n It is 2 faulty pumps. \n Thank you for you assistance \n \n \n Sent from my iPhone"
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      "text": "Dear Shawn Avery, \n Thank you for your message. We hope you're doing well! \n Please provide us with your order number, and the pump UDI (You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN). If your order was placed through Amazon or our official website and is still within the warranty period, we're glad to send you a replacement. We will also need your full name, detailed address, phone number, and the quantity of faulty pumps. \n If you purchased through insurance or others, please provide the order confirmation or receipt from the purchase platform. After verification, we will provide you with a solution as soon as possible. \n In the meantime, you can try the following steps to troubleshoot the issue with your M9 breast pump: \n \n Disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9. You should feel a noticeable difference in strength. \n If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories. \n Inspect the silicone diaphragm and valve to ensure they are properly installed and undamaged. Reinstalling the flange and accessories might restore normal suction. \n Check the age of the silicone parts, as they naturally wear over time. We recommend replacing them every 1-3 months for optimal performance. \n Measure your nipple size when erect to ensure you're using the most comfortable and effective flange size. \n Ensure proper wear by using a supportive, full-coverage nursing bra to maintain a secure seal. Make sure the flange sits flush against your breast during use. \n \n If these steps don't resolve the issue, please provide photos of your pump motors (showing manufacturer details) and any parts from our official store. This will help us assist you further. \n If your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution. \n Best regards,\n\nMomcozy Customer Support Team"
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}
翻译 JSON 
{
  "translated_subject": "M9 损坏",
  "translated_description": "你好，\n\n我的名字是 Shawn Avery。我写信是关于去年 12 月左右购买的 M9 吸奶器的一年保修事宜。电机发出磨碎声，而且似乎抽吸非常吃力。如能告知如何操作将不胜感激。提前谢谢。\n\nShawn Avery",
  "translated_agents_notes": "",
  "translated_category_label": "噪音大",
  "translated_messages": [
    {
      "conversation_id": "57890589259801",
      "created_at": "2026-05-13T17:41:40Z",
      "sender_type": "customer",
      "author_name": "Shawn Avery",
      "channel": "email",
      "translated_text": "附件中是发票。感谢您的及时协助。\n发自我的 iPhone"
    },
    {
      "conversation_id": "57882448510233",
      "created_at": "2026-05-13T10:46:46Z",
      "sender_type": "agent",
      "author_name": "RT-Abnormal Order Group-Vicky",
      "channel": "web",
      "translated_text": "你好，\n \n感谢您向我们提供所需的信息。我们非常抱歉您遇到了有故障的吸奶器。我们理解当您的设备无法按预期工作时是多么令人沮丧，我们在这里将快速、顺利地解决此问题！我们非常重视您对 Momcozy 的信任。\n \n请提供购买信息： \n→ 订单号/收据/发票\n \n为了确保我们能以最佳方式为您提供帮助，我们恳请您提供订单号。这将使我们能够验证您的保修期，并根据您的需求提供最准确和合适的售后解决方案。\n \n我们非常感谢您的耐心与理解，我们会努力让这一过程尽可能顺畅且无压力。一旦我们拿到订单号，我们将优先处理您的案例并及时提供所需的支​​持。\n \n再次感谢您信任 Momcozy。如果您有任何问题，请随时联系我们——我们随时为您提供帮助。\n \n顺颂商祺，\nMomcozy 客户支持团队"
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      "created_at": "2026-05-13T01:56:50Z",
      "sender_type": "customer",
      "author_name": "Shawn Avery",
      "channel": "email",
      "translated_text": "附件中是设备的二维码。它没有跳转到网站。\n我的名字是 Shawn Avery。这是买给我妻子 Taylor Allen 的礼物。地址如下：\n1068 marleigh circle Towson, MD, 21204\n拨打 631-943-0933 可以联系到我。\n一共有 2 台故障吸奶器。\n感谢您的协助。\n \n \n发自我的 iPhone"
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      "conversation_id": "57856738479769",
      "created_at": "2026-05-12T20:57:48Z",
      "sender_type": "agent",
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      "channel": "api",
      "translated_text": "亲爱的 Shawn Avery，\n感谢您的来信。希望您一切都好！\n请提供您的订单号和吸奶器 UDI（您可以扫描包装盒上生产日期和 SN 序列号旁边的二维码来获取 UDI。如果包装盒已丢弃或包装盒上没有 UDI 标签，您也可以扫描设备底部的二维码来获取产品的 SN）。如果您的订单是通过亚马逊或我们的官方网站下单且仍在保修期内，我们很乐意为您寄送更换品。我们还需要您的全名、详细地址、电话号码以及故障吸奶器的数量。\n如果您是通过保险或其他渠道购买的，请提供购买平台的订单确认函或收据。经过验证后，我们将尽快为您提供解决方案。\n与此同时，您可以尝试以下步骤对您的 M9 吸奶器进行故障排查：\n\n1. 将电机从奶杯中拆下。将大拇指放在电机的吸力口上，分别测试 1 档和 9 档的吸力。您应该能感觉到明显的强度差异。\n2. 如果您有两台吸奶器，请尝试交换集乳杯之间的电机。这有助于确定问题出在电机还是配件上。\n3. 检查硅胶隔膜和阀门，确保安装正确且无损坏。重新安装喇叭罩和配件可能会恢复正常吸力。\n4. 检查硅胶零件的使用年限，因为它们会随时间自然磨损。为了获得最佳性能，我们建议每 1-3 个月更换一次。\n5. 在乳头挺立时测量尺寸，以确保您使用的是最舒适且有效的喇叭罩尺寸。\n6. 确保正确佩戴，使用具有支撑性的全覆盖哺乳内衣以保持牢固密封。确保使用时喇叭罩与乳房紧贴。\n\n如果这些步骤无法解决问题，请提供您的吸奶器电机照片（显示制造商详情）以及任何来自我们官方商店的配件照片。这将帮助我们进一步协助您。\n如果您的产品是从非授权卖家处购买的，请直接联系卖家以便更快解决。\n顺颂商祺，\n\nMomcozy 客户支持团队"
    },
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      "created_at": "2026-05-12T17:55:44Z",
      "sender_type": "customer",
      "author_name": "Shawn Avery",
      "channel": "email",
      "translated_text": "你好，\n\n我的名字是 shawn avery。我写信是关于去年 12 月左右购买的 M9 吸奶器的一年保修事宜。电机发出磨碎声，而且似乎抽吸非常吃力。如能告知如何操作将不胜感激。提前谢谢。\n\nShawn Avery"
    }
  ],
  "chinese_reading_text": "【标题】M9 损坏\n【分类】噪音大 (CPI::Loud noise)\n【产品/渠道】milk pump::Momcozy::M9 | 渠道: Agent\n【客服备注】无\n【描述】Shawn Avery 询问 12 月购买的 M9 吸奶器保修。电机有异响且吸力不足。\n\n【会话记录】\n1. [2026-05-12 17:55] (Shawn Avery): 初始咨询，反馈 M9 电机异响且抽吸吃力，询问保修流程。\n2. [2026-05-12 20:57] (AI Agent-Kate): 建议提供订单号和 UDI/SN。提供了一系列排查步骤（测试吸力、更换电机、检查硅胶件、测量尺寸等）。\n3. [2026-05-13 01:56] (Shawn Avery): 提供了设备的二维码信息（反馈无法打开网站），说明是给妻子 Taylor Allen 的礼物。提供了地址：1068 marleigh circle Towson, MD, 21204，电话：631-943-0933。确认有 2 台故障泵。\n4. [2026-05-13 10:46] (Agent-Vicky): 表达歉意，要求提供订单号、收据或发票以核实保修期并提供售后方案。\n5. [2026-05-13 17:41] (Shawn Avery): 提交了发票附件。",
  "translation_notes": [
    "motors grind 翻译为电机异响/磨碎声",
    "flange 统一翻译为吸奶器专业术语‘喇叭罩’",
    "UDI/SN/QR code 按照原文保留"
  ]
}
ticket_raw_json 
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  "ticket_id": 1252396,
  "assignee_id": 57144840981401,
  "created": "2026-05-12T17:55:44Z",
  "subject": "Broken m9",
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  "ticket": {
    "id": 1252396,
    "subject": "Broken m9",
    "description": "Hello,\n\nMy name is shawn avery. I was emailing with regards to 1 year Warranty on my M9 breast pump that was purchased around December. The motors grind and it seems to be struggling to pump. Any information on how to proceed would be greatly appreciated. Thank you in advance. \n\nShawn Avery",
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    "last_comment": {
      "id": 57890589259801,
      "body": "Attached you will find the invoice. Thank you for your prompt assistance \n Sent from my iPhone",
      "created_at": "2026-05-13T17:41:40Z",
      "author_id": 57855113456025,
      "public": true
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conversation_raw_json 
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      "id": 57890589259801,
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      "body": "Attached you will find the invoice. Thank you for your prompt assistance\n\nSent from my iPhone",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Attached you will find the invoice. Thank you for your prompt assistance&nbsp;<br><div dir=\"ltr\">Sent from my iPhone</div></div>",
      "plain_body": "Attached you will find the invoice. Thank you for your prompt assistance&nbsp;\n Sent from my iPhone",
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      "created_at": "2026-05-13T17:41:40Z",
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    {
      "id": 57882448510233,
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      "author_id": 57144840981401,
      "body": "Hello,\n\nThank you for providing us with the information we needed. We're truly sorry you're dealing with a faulty pump. We understand how frustrating it is when your gear doesn't work as expected, and we are here to resolve this quickly and smoothly! We truly value your trust in Momcozy.\n\nPlease provide the purchase information:\n**→ Order number/ Receipt/ Invoice**\n\nTo ensure we can assist you in the best possible way, we kindly ask that you provide your order number. This will allow us to verify your warranty period and offer the most accurate and suitable after-sales solution tailored to your needs.\n\nWe truly appreciate your patience and understanding, and we’re here to make this process as smooth and stress-free as possible. Once we have the order number, we will prioritize your case and provide the support you need promptly.\n\nThank you again for trusting Momcozy. Please don’t hesitate to reach out if you have any questions — we’re always here to help.\n\nBest regards,\nMomcozy Customer Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br>&nbsp;<br>Thank you for providing us with the information we needed. We're truly sorry you're dealing with a faulty pump. We understand how frustrating it is when your gear doesn't work as expected, and we are here to resolve this quickly and smoothly! We truly value your trust in Momcozy.<br>&nbsp;<br>Please provide the purchase information:&nbsp;<br><strong>→ Order number/ Receipt/ Invoice</strong><br>&nbsp;<br>To ensure we can assist you in the best possible way, we kindly ask that you provide your order number. This will allow us to verify your warranty period and offer the most accurate and suitable after-sales solution tailored to your needs.<br>&nbsp;<br>We truly appreciate your patience and understanding, and we’re here to make this process as smooth and stress-free as possible. Once we have the order number, we will prioritize your case and provide the support you need promptly.<br>&nbsp;<br>Thank you again for trusting Momcozy. Please don’t hesitate to reach out if you have any questions — we’re always here to help.<br>&nbsp;<br>Best regards,<br>Momcozy Customer Support Team<br></div>",
      "plain_body": "Hello,\n&nbsp;\nThank you for providing us with the information we needed. We're truly sorry you're dealing with a faulty pump. We understand how frustrating it is when your gear doesn't work as expected, and we are here to resolve this quickly and smoothly! We truly value your trust in Momcozy.\n&nbsp;\nPlease provide the purchase information:&nbsp;\n→ Order number/ Receipt/ Invoice\n&nbsp;\nTo ensure we can assist you in the best possible way, we kindly ask that you provide your order number. This will allow us to verify your warranty period and offer the most accurate and suitable after-sales solution tailored to your needs.\n&nbsp;\nWe truly appreciate your patience and understanding, and we’re here to make this process as smooth and stress-free as possible. Once we have the order number, we will prioritize your case and provide the support you need promptly.\n&nbsp;\nThank you again for trusting Momcozy. Please don’t hesitate to reach out if you have any questions — we’re always here to help.\n&nbsp;\nBest regards,\nMomcozy Customer Support Team",
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    {
      "id": 57863487554073,
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      "body": "Attached you will see the QR code for the device. It is not bringing me to a website.\n\n\nMy name is Shawn Avery. It was purchased for a gift for my wife Taylor Allen. Address is as follows:\n\n\n\n1068 marleigh circle\n\nTowson, MD, 21204\n\n\n\nI can be reached at 631-943-0933\n\n\n\nIt is 2 faulty pumps.\n\n\n\nThank you for you assistance\n\n\n\n ![image0.jpeg](https://rootglobal.zendesk.com/attachments/token/esDGq8tCXgzX3pX1s28TrHqDB/?name=image0.jpeg) ![image1.jpeg](https://rootglobal.zendesk.com/attachments/token/NnQfbQViDBRr2bF38DweggwzA/?name=image1.jpeg)\n\n\n\nSent from my iPhone",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Attached you will see the QR code for the device. It is not bringing me to a website.&nbsp;<div><br></div><div>My name is Shawn Avery. It was purchased for a gift for my wife Taylor Allen. Address is as follows:</div><div><br></div><div>1068 marleigh circle</div><div>Towson, MD, 21204</div><div><br></div><div>I can be reached at 631-943-0933</div><div><br></div><div>It is 2 faulty pumps.&nbsp;</div><div><br></div><div>Thank you for you assistance&nbsp;</div><div><br></div><div><img alt=\"image0.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/esDGq8tCXgzX3pX1s28TrHqDB/?name=image0.jpeg\"><img alt=\"image1.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/NnQfbQViDBRr2bF38DweggwzA/?name=image1.jpeg\"><br></div><div><br><div dir=\"ltr\">Sent from my iPhone</div></div></div>",
      "plain_body": "Attached you will see the QR code for the device. It is not bringing me to a website.&nbsp; \n  My name is Shawn Avery. It was purchased for a gift for my wife Taylor Allen. Address is as follows:  \n  1068 marleigh circle  Towson, MD, 21204  \n  I can be reached at 631-943-0933  \n  It is 2 faulty pumps.&nbsp;  \n  Thank you for you assistance&nbsp;  \n  \n  \n Sent from my iPhone",
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      "created_at": "2026-05-13T01:56:50Z",
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      "id": 57856738479769,
      "type": "Comment",
      "author_id": 33115828554905,
      "body": "Dear Shawn Avery,\n\nThank you for your message. We hope you're doing well!\n\nPlease provide us with your order number, and the pump UDI (You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN). If your order was placed through Amazon or our official website and is still within the warranty period, we're glad to send you a replacement. We will also need your full name, detailed address, phone number, and the quantity of faulty pumps.\n\nIf you purchased through insurance or others, please provide the order confirmation or receipt from the purchase platform. After verification, we will provide you with a solution as soon as possible.\n\nIn the meantime, you can try the following steps to troubleshoot the issue with your M9 breast pump:\n- Disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9. You should feel a noticeable difference in strength.\n- If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n- Inspect the silicone diaphragm and valve to ensure they are properly installed and undamaged. Reinstalling the flange and accessories might restore normal suction.\n- Check the age of the silicone parts, as they naturally wear over time. We recommend replacing them every 1-3 months for optimal performance.\n- Measure your nipple size when erect to ensure you're using the most comfortable and effective flange size.\n- Ensure proper wear by using a supportive, full-coverage nursing bra to maintain a secure seal. Make sure the flange sits flush against your breast during use.\n\nIf these steps don't resolve the issue, please provide photos of your pump motors (showing manufacturer details) and any parts from our official store. This will help us assist you further.\n\nIf your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution.\n\nBest regards,\nMomcozy Customer Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Dear Shawn Avery,</p>\n<p dir=\"auto\">Thank you for your message. We hope you're doing well!</p>\n<p dir=\"auto\">Please provide us with your order number, and the pump UDI (You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN). If your order was placed through Amazon or our official website and is still within the warranty period, we're glad to send you a replacement. We will also need your full name, detailed address, phone number, and the quantity of faulty pumps.</p>\n<p dir=\"auto\">If you purchased through insurance or others, please provide the order confirmation or receipt from the purchase platform. After verification, we will provide you with a solution as soon as possible.</p>\n<p dir=\"auto\">In the meantime, you can try the following steps to troubleshoot the issue with your M9 breast pump:</p>\n<ul dir=\"auto\">\n<li>Disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9. You should feel a noticeable difference in strength.</li>\n<li>If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.</li>\n<li>Inspect the silicone diaphragm and valve to ensure they are properly installed and undamaged. Reinstalling the flange and accessories might restore normal suction.</li>\n<li>Check the age of the silicone parts, as they naturally wear over time. We recommend replacing them every 1-3 months for optimal performance.</li>\n<li>Measure your nipple size when erect to ensure you're using the most comfortable and effective flange size.</li>\n<li>Ensure proper wear by using a supportive, full-coverage nursing bra to maintain a secure seal. Make sure the flange sits flush against your breast during use.</li>\n</ul>\n<p dir=\"auto\">If these steps don't resolve the issue, please provide photos of your pump motors (showing manufacturer details) and any parts from our official store. This will help us assist you further.</p>\n<p dir=\"auto\">If your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution.</p>\n<p dir=\"auto\">Best regards,<br>\nMomcozy Customer Support Team</p></div>",
      "plain_body": "Dear Shawn Avery, \n Thank you for your message. We hope you're doing well! \n Please provide us with your order number, and the pump UDI (You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN). If your order was placed through Amazon or our official website and is still within the warranty period, we're glad to send you a replacement. We will also need your full name, detailed address, phone number, and the quantity of faulty pumps. \n If you purchased through insurance or others, please provide the order confirmation or receipt from the purchase platform. After verification, we will provide you with a solution as soon as possible. \n In the meantime, you can try the following steps to troubleshoot the issue with your M9 breast pump: \n \n Disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9. You should feel a noticeable difference in strength. \n If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories. \n Inspect the silicone diaphragm and valve to ensure they are properly installed and undamaged. Reinstalling the flange and accessories might restore normal suction. \n Check the age of the silicone parts, as they naturally wear over time. We recommend replacing them every 1-3 months for optimal performance. \n Measure your nipple size when erect to ensure you're using the most comfortable and effective flange size. \n Ensure proper wear by using a supportive, full-coverage nursing bra to maintain a secure seal. Make sure the flange sits flush against your breast during use. \n \n If these steps don't resolve the issue, please provide photos of your pump motors (showing manufacturer details) and any parts from our official store. This will help us assist you further. \n If your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution. \n Best regards,\n\nMomcozy Customer Support Team",
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      "body": "Hello,\n\nMy name is shawn avery. I was emailing with regards to 1 year Warranty on my M9 breast pump that was purchased around December. The motors grind and it seems to be struggling to pump. Any information on how to proceed would be greatly appreciated. Thank you in advance. \n\nShawn Avery",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Hello,</p>\n\n<p dir=\"auto\">My name is shawn avery. I was emailing with regards to 1 year Warranty on my M9 breast pump that was purchased around December. The motors grind and it seems to be struggling to pump. Any information on how to proceed would be greatly appreciated. Thank you in advance. </p>\n\n<p dir=\"auto\">Shawn Avery</p></div>",
      "plain_body": "Hello, \n\n My name is shawn avery. I was emailing with regards to 1 year Warranty on my M9 breast pump that was purchased around December. The motors grind and it seems to be struggling to pump. Any information on how to proceed would be greatly appreciated. Thank you in advance.  \n\n Shawn Avery",
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