提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252339",
"subject": "Call with Caller +1 (415) 645-3506",
"description": "Call from: +1 (415) 645-3506\nCall to: +1 (619) 848-0676\nTime of call: May 12, 2026 at 5:43:08 PM UTC",
"status": "hold",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T17:43:22Z",
"updated_at": "2026-05-12T19:36:40Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "2 pumps / change multiple time / 2 flange buckle broken",
"agents_notes": "2 pumps / change multiple time / 2 flange buckle broken",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to power on",
"category_value": "cpi__unable_to_power_on",
"category_zh": "无法开机"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 4,
"voice": 2
}
},
"messages": [
{
"conversation_id": "57856052619161",
"type": "Comment",
"created_at": "2026-05-12T19:36:40Z",
"author_id": "34818877588633",
"author_name": "CT-Gold",
"author_role": "agent",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Customer Communications: INBOUND\nIssue Details: 2 pumps / change multiple time / 2 flange buckle broken / unable to turn on\nResolution Offered: oow / offered discount code / cx accepted / set expectation\nCustomer Responses: cx understood\nFollow-up Actions: N/A\nEscalation Details: N/A\nJEMIMA LARYEA\ntanzeyjemima85@gmail.com\n$50"
},
{
"conversation_id": "57855805584025",
"type": "Comment",
"created_at": "2026-05-12T19:06:13Z",
"author_id": "34818877588633",
"author_name": "CT-Gold",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi there,\n \nI hope you're having a fantastic day!\n \nThank you so much for sharing the information with us. We're really excited to help you with your issue!\n \nYour $50 discount code will be created within 1-2 business days. The discount code is your full name, which means that after 1-2 business days, you can directly place an order using your full name as the discount code. Please note that it is valid for one month, so please use it as soon as possible.\n \nDiscount Code: JEMIMA LARYEA\n \nIf you have any more questions or need a little extra help, feel free to reach out to us anytime. We're always here for you!\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57855300200601",
"type": "Comment",
"created_at": "2026-05-12T18:11:58Z",
"author_id": "-1",
"author_name": "",
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"sender_type": "internal",
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"text": "Call summary: \n Customer purchased the Momcozy M9 hospital-grade hands-free breast pump via Amazon last year. Customer experienced frequent breakage of the white flange buckle part on both pumps; one pump no longer turns on at all. Attempts to troubleshoot the non-working pump included charging, using correct charger and cable, pressing power button, and app control, all unsuccessful. Customer referenced multiple negative Amazon reviews confirming similar issues. Momcozy agent confirmed the original warranty expired as the purchase was made over a year ago (March 2021). Momcozy confirmed limited after-sales support but offered a $50 discount code valid for one month applicable on any Momcozy product as a goodwill gesture. Customer declined the offer due to lack of trust in the brand and unwillingness to repurchase the same product. Customer expressed interest in a wearable pump model for use with twins but ultimately decided to pass on further purchases. Agent recorded customer details, confirmed email, and assured discount code would be sent via email for future consideration. Current status: Customer issues acknowledged; no replacement or refund possible due to expired warranty; discount code provided but declined by customer; no further assistance requested. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57855357144089",
"type": "Comment",
"created_at": "2026-05-12T18:11:54Z",
"author_id": "-1",
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"sender_type": "internal",
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"text": "Call transcript: \n00:01AgentThank you for calling momcozy. This is Gold. How can I help you?00:07CustomerYes. I'm calling because I had ordered the breast pump last year, first of all, the parts kept breaking, like, a lot. And then on top of that, now 1 is not even working.00:26AgentI I'm so sorry to hear that, ma'am. Okay? But, yeah, let me just confirm, ma'am. Is it happening for both of your pumps, ma'am, or for 1 pump only?00:37CustomerWhat happened?00:39AgentMay I ask, ma'am, if it is happening, ma'am, for, yeah, is it happening, ma'am, for both of your pumps, ma'am, or for 1 pump only, ma'am? Yes.00:50CustomerSo the breaking, of course, is part, but I just 1 is is not working. The other 1 is working. Okay.00:57AgentThank you, ma'am. And may I know, ma'am, which particular parts of the pump, ma'am, is actually broken? And may I know, ma'am, what is the model number of your pump?01:10CustomerIt was the white part that was breaking. Like, you know, when you are trying to close it, that top part was always breaking. Like, I've changed it multiple times. And the model, I'm not sure where to find it, but it's the it's momcozy breast pump hospital grade hands free breast pump. It's actually even unavailable on Amazon.01:38CustomerIt's not available anymore, but it's m 9, actually.01:41AgentOh, m 9. I see.01:44CustomerI think it's01:44Agentm ma'am. Okay. For the parts, ma'am, that is broken, if I may ask, is it actually, ma'am, the part of the flange, ma'am, that has a 4 small prongs that collects into the back bill, ma'am?02:02CustomerYes. That top 1 keeps like, the moment you close it, it keeps break it keeps breaking. When it breaks, you can't even get you can't really get it so close anymore, and then it can't really get it's not working anymore after.02:15AgentYes, ma'am. Sorry for02:17Customerthe inconvenience. Not working for the right 1. Yes. Like, it caused me a lot of problems. Like, that pump caused me a lot of problems.02:28AgentAlright. Let me just confirm, ma'am, because if in any event, ma'am, that the flange buckle, ma'am, is broken, definitely, ma'am, the suction will also gonna be affected, ma'am. So for this 1, ma'am, if I may ask, is it actually, like, for the flange buckle only, ma'am, or you mean there's no suction, ma'am, on 1 pump and then the other 1 is having a broken flange, ma'am? Is that the issue you're having? So03:03Customerso the the flange is broken for both of them, but the other 1 is turning on. The other 1 is not even turning on.03:11AgentAh, I see. So meaning to say, ma'am, for you're having issue for both of your pumps, ma'am. Correct? Yes. I see.03:22AgentThank you so much, ma'am, for confirming. So, yeah, for this 1, ma'am, nothing to worry. We'll gonna double check, ma'am, what's the issue what what will be the option, ma'am, that we can provide to you on the issue that you're having, ma'am, for both of your pumps. Okay? So by the way, ma'am, may I know where may I know, ma'am, where did you purchase the breast pump?03:45CustomerWhat did you say? Sorry.03:49AgentCould you please tell me, ma'am, where did you purchase, ma'am, the pump? Was it on our official website or through Amazon?03:55CustomerNo. It was through Amazon.03:59AgentPerfect. So could you please provide to me, ma'am, your order number from Amazon?04:05CustomerYes. 11425682405165041.04:22AgentAlrighty. Thank you, ma'am. Let me just go ahead, ma'am, and try to pull up your order. Okay? So just kindly stay on the line, ma'am.04:29AgentThank you.04:31CustomerOkay.04:46AgentBy the way, ma'am, while I'm pulling up your order information for your breast pump, I just have a few questions, ma'am, as part of our troubleshooting steps. Okay? So if I may ask, ma'am, on your breast pump issue, ma'am, that is not turning on, have you already tried, ma'am, to charge the pump, ma'am, for at least an hour?05:09CustomerYes. So, basically, when I plug it, it turns not turns on, but you can see the light that is charging. But Mhmm. It says it's full. So I don't unplug it and try to turn it on.05:22CustomerIt's just not turning on.05:24AgentI see. And you've tried, ma'am, to press and hold the power button for at least 5 seconds, ma'am, without plugging it in on the charger, if I may ask? Yes. I have tried. Yes.05:37AgentI see. Thank you, ma'am, for confirming. And, also, ma'am, are you actually using, ma'am, the compatible charger for the breast pump, ma'am, 5 volts 2 a Yes. For the adapter? Okay.05:53AgentYes. Alrighty. How about, ma'am, trying to plug, ma'am, the pump on using a different cable? Have you tried doing that as well? Yep.06:07AgentOkay. So for just 1, ma'am, your I appreciate you with that, ma'am. So, also, ma'am, just to confirm, did you also tried, ma'am, to turn on, ma'am, the breast pump using the I06:28Customertried because I have the application on my phone. That also doesn't work.06:33AgentI see. Thank you, ma'am. So yeah.06:35CustomerAnd I'm06:36Agentactually just06:37CustomerI'm just looking at oh, sorry. What did you say?06:41AgentSorry. I'm sorry, ma'am. I didn't mean to interrupt.06:43CustomerGo ahead, ma'am. Reviews now on Amazon. It says that it shows that I'm not the only 1 with that issue, so I know I'm not tripping. He has a lot of bad reviews on Amazon. I didn't know.06:56AgentI see. I'm sorry for that, ma'am. So, yeah, nothing to worry, ma'am. We'll gonna make sure that you are actually supported, ma'am, with this issue, ma'am, that you're having with the pump. Okay?07:07AgentSo, however, ma'am, for this 1, when I pull up, ma'am, your order information, I can see here that this was an order this is an order number, ma'am, for the replacement that was provided to you, I believe, by Amazon. So could you please provide to me, ma'am, the original order number?07:32CustomerOh, that was a oh, let me see. 1 second. How can I see the original 1? Okay. Let me see.07:44CustomerI'm guessing that was a replacement. 1 second. I think I'm seeing it. Okay. So that'll be 1148000848186666.08:11AgentAlright. Thank you, ma'am. Let me just make sure if I got it correctly, ma'am. That would be 11408:18CustomerUh-huh.08:18Agent80008 Mhmm. 48 No. 42. Oh, sorry, ma'am.08:30CustomerNo. No.08:30Agent42 yes. Mhmm. 08421866666. Correct, ma'am?08:42CustomerYes. That's correct now.08:45AgentOkay. Thank you, ma'am. Let me just go ahead and try to pull up, ma'am, the order. Just kindly stay on the line, ma'am. Thank you.08:56CustomerUnfortunately,08:59Agentma'am, I cannot pull up, ma'am, the order. Let me just make sure, ma'am, once again. So your order number is 114Dash80009:16CustomerMhmm.09:17Agent0842Dash1866666, like, for 6 months after 186.09:35CustomerOkay.09:37AgentYeah. Unfortunately, ma'am, it's still not showing.09:40CustomerSo That was return. Okay. Give me 1 sec. I guess that was the return. Give me 1 second.09:46CustomerLet me pull out the let me see. Because I've got it before giving birth, I think. 1 second. I think that was the return.09:57AgentYeah. Take your time, ma'am. That's okay.10:01CustomerLet's see. Here. God. Okay. 1 second.11:52CustomerHello?11:56AgentYes, ma'am. I'm still here.12:00CustomerYes. So I'm kind of I'm kind of confused because that's the only 1 I'm seeing here. Or do you mind if I maybe that is it's processing as a is there another way we can pull it up?12:23AgentUnfortunately, ma'am, we can only pull it up, ma'am, through the order number. So for the order number, ma'am, that ends in 6666, Could you please confirm, ma'am? Repeat that maybe? I'm sorry, ma'am?12:40CustomerCan I maybe try to repeat that for you?12:43AgentUh, sure, ma'am. Definitely.12:47CustomerOkay. So it's 11480008428186666.13:05AgentSo 8 it is 818-6666, ma'am? Yes. Okay. Thank you, ma'am. So hold on.13:18AgentLet me try to pull it up, ma'am. We actually missed 1 number earlier, ma'am. So hold on.13:25CustomerOkay. Thank you. Okay.13:28AgentSo, yeah, I was able, ma'am, to pull up your order information. Thank you so much for that, ma'am. Yeah. Thank you. And Mhmm.13:38AgentHowever, ma'am, upon checking in here, your order, ma'am, is already out of warranty. So based on based on what I can see here, ma'am, it was purchased, ma'am, March 21 Yes. 20 20 fifth, ma'am. So which is the 1 year warranty, ma'am, was already voided, ma'am, for the order. So for this 1, ma'am, yeah.14:09AgentWhat I can actually do, ma'am, is I can provide you, ma'am, a discount code so at least, we can still help you, ma'am, if in any event that you will be needing, ma'am, to repurchase, ma'am, the breast pump on our official website.14:28CustomerOh god. I actually don't even want to buy the same thing again because I'm not sure if you've seen the reviews of the pump. They are terrible. I just didn't know before buying. Like, they are terrible.14:41CustomerLike, this pump, actually, I've called way before. I know, but I got sick, and I ended up, you know, not using it. But it caused me a lot of problems from the time I got it because it was always a broken part. I don't know how much I spent in changing those parts, but it was always broken. And I so I'm not the only 1 with the issue, but I honestly probably wouldn't even want to buy the same thing again because it caused me a lot of problems.15:11AgentFor that, ma'am. I apologize, ma'am, for the inconvenience. Okay? However, ma'am, for this 1, um, we can actually provide, ma'am, at least $30 discount code, ma'am, that you can use, ma'am, on our official website if you would like, ma'am, to purchase a different model, let's say, a different model, ma'am, of a pump or if you don't want, ma'am, the the m 9 pump anymore. So there are other pumps, ma'am, that you can actually check, ma'am, and try to purchase.15:53CustomerI think I'll be okay. I'll pass them back. Thank you.15:58AgentI see. I'm so sorry, ma'am. Okay? So, yeah Mhmm.16:06CustomerHold on, ma'am. So,16:09Agentyeah, you don't want, ma'am, the discount code that I am actually providing to you, ma'am, if I may ask?16:17CustomerOh, no. Because I just don't trust momcozy anymore, to be honest. So I I wanted to I don't know. I was gonna give you another chance so I could get a replacement of the same thing maybe, but then to go and buy from the website again. No.16:32CustomerI'm not gonna do that.16:35AgentI understand, ma'am, your frustration on this matter. Okay? But, yeah, as much as possible, ma'am, we just wanted to make sure that you are actually feel supported, ma'am, with whatever issue that you're having, ma'am, with your breast pumps. So if I may ask, ma'am, do you have a particular or a specific pumps, ma'am, that actually in mind, ma'am, that you might be wanting to to have, ma'am, by any chance?17:06CustomerFrom momcozy?17:08AgentYes, ma'am.17:12CustomerI was thinking of 8 wearable because I have twins, so I needed something to that I can have on me and continue to do what I'm doing like, I have to do. That's why I wanted the. So, like, any robot is not gonna stress me. Just something is not gonna be broken all the time17:33AgentOkay. Understood, ma'am. So, yeah, for this 1, ma'am, let me go ahead and double check what other options we can provide to you for the issues that you're having, ma'am, with the pump. Okay? So just kindly stay on the line, ma'am.17:47AgentGive me at least a minute or 2. Thank you, ma'am. Hold on. Bye. Thank you.17:52AgentMhmm. Alright. Thank you so much, ma'am, for patiently holding. Yes. So, yeah, I really try, ma'am, to check other options.20:34AgentSo for this 1, ma'am, if you want, we can actually provide, ma'am, $50 discount code if you would because we really, ma'am, to actually help you out with this, ma'am. However, it's just so happened that your order number, ma'am, is already out of warranty, so that's why we can no longer proceed, ma'am, with an after sales resolution, ma'am, for the breast pump. So Okay. Would you like me, ma'am, to request for a $50 discount code so that you can actually use it, ma'am, If in any event that you might be needing to21:16C\n...[truncated]"
},
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"type": "VoiceComment",
"created_at": "2026-05-12T18:10:53Z",
"author_id": "34818877588633",
"author_name": "CT-Gold",
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"text": "Inbound call from +1 (415) 645-3506\nCall Details:\n\nCall from: +1 (415) 645-3506\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12 17:43:08 UTC\nLocation: San francisco, California, United States\nAnswered by: CT-Gold\nLength of phone call: 27 minutes, 43 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA5f0364ff54edaa420a1f56c8c991bd04/twilio/call/recording"
},
{
"conversation_id": "57854967324185",
"type": "Comment",
"created_at": "2026-05-12T17:43:22Z",
"author_id": "57854978930201",
"author_name": "Caller +1 (415) 645-3506",
"author_role": "end-user",
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"channel": "voice",
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"text": "Call from: +1 (415) 645-3506\n\nCall to: +1 (619) 848-0676\n\nTime of call: May 12, 2026 at 5:43:08 PM UTC"
}
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}
conversation_raw_json
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"body": "Customer Communications: INBOUND\nIssue Details: 2 pumps / change multiple time / 2 flange buckle broken / unable to turn on\nResolution Offered: oow / offered discount code / cx accepted / set expectation\nCustomer Responses: cx understood\nFollow-up Actions: N/A\nEscalation Details: N/A\nJEMIMA LARYEA\ntanzeyjemima85@gmail.com\n$50",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Customer Communications: INBOUND<br>Issue Details: 2 pumps / change multiple time / 2 flange buckle broken / unable to turn on<br>Resolution Offered: oow / offered discount code / cx accepted / set expectation<br>Customer Responses: cx understood<br>Follow-up Actions: N/A<br>Escalation Details: N/A<br>JEMIMA LARYEA<br><a href=\"mailto:tanzeyjemima85@gmail.com\" rel=\"noreferrer\">tanzeyjemima85@gmail.com</a><br>$50<br></div>",
"plain_body": "Customer Communications: INBOUND\nIssue Details: 2 pumps / change multiple time / 2 flange buckle broken / unable to turn on\nResolution Offered: oow / offered discount code / cx accepted / set expectation\nCustomer Responses: cx understood\nFollow-up Actions: N/A\nEscalation Details: N/A\nJEMIMA LARYEA\ntanzeyjemima85@gmail.com\n$50",
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"body": "Hi there,\n\nI hope you're having a fantastic day!\n\nThank you so much for sharing the information with us. We're really excited to help you with your issue!\n\nYour $50 discount code will be created within 1-2 business days. The discount code is your full name, which means that after 1-2 business days, you can directly place an order using your full name as the discount code. Please note that it is valid for one month, so please use it as soon as possible.\n\nDiscount Code: JEMIMA LARYEA\n\nIf you have any more questions or need a little extra help, feel free to reach out to us anytime. We're always here for you!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br> <br>I hope you're having a fantastic day!<br> <br>Thank you so much for sharing the information with us. We're really excited to help you with your issue!<br> <br>Your $50 discount code will be created within 1-2 business days. The discount code is your full name, which means that after 1-2 business days, you can directly place an order using your full name as the discount code. Please note that it is valid for one month, so please use it as soon as possible.<br> <br>Discount Code: JEMIMA LARYEA<br> <br>If you have any more questions or need a little extra help, feel free to reach out to us anytime. We're always here for you!<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi there,\n \nI hope you're having a fantastic day!\n \nThank you so much for sharing the information with us. We're really excited to help you with your issue!\n \nYour $50 discount code will be created within 1-2 business days. The discount code is your full name, which means that after 1-2 business days, you can directly place an order using your full name as the discount code. Please note that it is valid for one month, so please use it as soon as possible.\n \nDiscount Code: JEMIMA LARYEA\n \nIf you have any more questions or need a little extra help, feel free to reach out to us anytime. We're always here for you!\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "#### **Call summary:**\n\n\n- Customer purchased the Momcozy M9 hospital-grade hands-free breast pump via Amazon last year.\n- Customer experienced frequent breakage of the white flange buckle part on both pumps; one pump no longer turns on at all.\n- Attempts to troubleshoot the non-working pump included charging, using correct charger and cable, pressing power button, and app control, all unsuccessful.\n- Customer referenced multiple negative Amazon reviews confirming similar issues.\n- Momcozy agent confirmed the original warranty expired as the purchase was made over a year ago (March 2021).\n- Momcozy confirmed limited after-sales support but offered a $50 discount code valid for one month applicable on any Momcozy product as a goodwill gesture.\n- Customer declined the offer due to lack of trust in the brand and unwillingness to repurchase the same product.\n- Customer expressed interest in a wearable pump model for use with twins but ultimately decided to pass on further purchases.\n- Agent recorded customer details, confirmed email, and assured discount code would be sent via email for future consideration.\n- Current status: Customer issues acknowledged; no replacement or refund possible due to expired warranty; discount code provided but declined by customer; no further assistance requested.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer purchased the Momcozy M9 hospital-grade hands-free breast pump via Amazon last year.</li><li>Customer experienced frequent breakage of the white flange buckle part on both pumps; one pump no longer turns on at all.</li><li>Attempts to troubleshoot the non-working pump included charging, using correct charger and cable, pressing power button, and app control, all unsuccessful.</li><li>Customer referenced multiple negative Amazon reviews confirming similar issues.</li><li>Momcozy agent confirmed the original warranty expired as the purchase was made over a year ago (March 2021).</li><li>Momcozy confirmed limited after-sales support but offered a $50 discount code valid for one month applicable on any Momcozy product as a goodwill gesture.</li><li>Customer declined the offer due to lack of trust in the brand and unwillingness to repurchase the same product.</li><li>Customer expressed interest in a wearable pump model for use with twins but ultimately decided to pass on further purchases.</li><li>Agent recorded customer details, confirmed email, and assured discount code would be sent via email for future consideration.</li><li>Current status: Customer issues acknowledged; no replacement or refund possible due to expired warranty; discount code provided but declined by customer; no further assistance requested.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Customer purchased the Momcozy M9 hospital-grade hands-free breast pump via Amazon last year. Customer experienced frequent breakage of the white flange buckle part on both pumps; one pump no longer turns on at all. Attempts to troubleshoot the non-working pump included charging, using correct charger and cable, pressing power button, and app control, all unsuccessful. Customer referenced multiple negative Amazon reviews confirming similar issues. Momcozy agent confirmed the original warranty expired as the purchase was made over a year ago (March 2021). Momcozy confirmed limited after-sales support but offered a $50 discount code valid for one month applicable on any Momcozy product as a goodwill gesture. Customer declined the offer due to lack of trust in the brand and unwillingness to repurchase the same product. Customer expressed interest in a wearable pump model for use with twins but ultimately decided to pass on further purchases. Agent recorded customer details, confirmed email, and assured discount code would be sent via email for future consideration. Current status: Customer issues acknowledged; no replacement or refund possible due to expired warranty; discount code provided but declined by customer; no further assistance requested. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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"body": "#### **Call transcript:**\n\n\n**00:01** **Agent** Thank you for calling momcozy. This is Gold. How can I help you?\n**00:07** **Customer** Yes. I'm calling because I had ordered the breast pump last year, first of all, the parts kept breaking, like, a lot. And then on top of that, now 1 is not even working.\n**00:26** **Agent** I I'm so sorry to hear that, ma'am. Okay? But, yeah, let me just confirm, ma'am. Is it happening for both of your pumps, ma'am, or for 1 pump only?\n**00:37** **Customer** What happened?\n**00:39** **Agent** May I ask, ma'am, if it is happening, ma'am, for, yeah, is it happening, ma'am, for both of your pumps, ma'am, or for 1 pump only, ma'am? Yes.\n**00:50** **Customer** So the breaking, of course, is part, but I just 1 is is not working. The other 1 is working. Okay.\n**00:57** **Agent** Thank you, ma'am. And may I know, ma'am, which particular parts of the pump, ma'am, is actually broken? And may I know, ma'am, what is the model number of your pump?\n**01:10** **Customer** It was the white part that was breaking. Like, you know, when you are trying to close it, that top part was always breaking. Like, I've changed it multiple times. And the model, I'm not sure where to find it, but it's the it's momcozy breast pump hospital grade hands free breast pump. It's actually even unavailable on Amazon.\n**01:38** **Customer** It's not available anymore, but it's m 9, actually.\n**01:41** **Agent** Oh, m 9. I see.\n**01:44** **Customer** I think it's\n**01:44** **Agent** m ma'am. Okay. For the parts, ma'am, that is broken, if I may ask, is it actually, ma'am, the part of the flange, ma'am, that has a 4 small prongs that collects into the back bill, ma'am?\n**02:02** **Customer** Yes. That top 1 keeps like, the moment you close it, it keeps break it keeps breaking. When it breaks, you can't even get you can't really get it so close anymore, and then it can't really get it's not working anymore after.\n**02:15** **Agent** Yes, ma'am. Sorry for\n**02:17** **Customer** the inconvenience. Not working for the right 1. Yes. Like, it caused me a lot of problems. Like, that pump caused me a lot of problems.\n**02:28** **Agent** Alright. Let me just confirm, ma'am, because if in any event, ma'am, that the flange buckle, ma'am, is broken, definitely, ma'am, the suction will also gonna be affected, ma'am. So for this 1, ma'am, if I may ask, is it actually, like, for the flange buckle only, ma'am, or you mean there's no suction, ma'am, on 1 pump and then the other 1 is having a broken flange, ma'am? Is that the issue you're having? So\n**03:03** **Customer** so the the flange is broken for both of them, but the other 1 is turning on. The other 1 is not even turning on.\n**03:11** **Agent** Ah, I see. So meaning to say, ma'am, for you're having issue for both of your pumps, ma'am. Correct? Yes. I see.\n**03:22** **Agent** Thank you so much, ma'am, for confirming. So, yeah, for this 1, ma'am, nothing to worry. We'll gonna double check, ma'am, what's the issue what what will be the option, ma'am, that we can provide to you on the issue that you're having, ma'am, for both of your pumps. Okay? So by the way, ma'am, may I know where may I know, ma'am, where did you purchase the breast pump?\n**03:45** **Customer** What did you say? Sorry.\n**03:49** **Agent** Could you please tell me, ma'am, where did you purchase, ma'am, the pump? Was it on our official website or through Amazon?\n**03:55** **Customer** No. It was through Amazon.\n**03:59** **Agent** Perfect. So could you please provide to me, ma'am, your order number from Amazon?\n**04:05** **Customer** Yes. 11425682405165041.\n**04:22** **Agent** Alrighty. Thank you, ma'am. Let me just go ahead, ma'am, and try to pull up your order. Okay? So just kindly stay on the line, ma'am.\n**04:29** **Agent** Thank you.\n**04:31** **Customer** Okay.\n**04:46** **Agent** By the way, ma'am, while I'm pulling up your order information for your breast pump, I just have a few questions, ma'am, as part of our troubleshooting steps. Okay? So if I may ask, ma'am, on your breast pump issue, ma'am, that is not turning on, have you already tried, ma'am, to charge the pump, ma'am, for at least an hour?\n**05:09** **Customer** Yes. So, basically, when I plug it, it turns not turns on, but you can see the light that is charging. But Mhmm. It says it's full. So I don't unplug it and try to turn it on.\n**05:22** **Customer** It's just not turning on.\n**05:24** **Agent** I see. And you've tried, ma'am, to press and hold the power button for at least 5 seconds, ma'am, without plugging it in on the charger, if I may ask? Yes. I have tried. Yes.\n**05:37** **Agent** I see. Thank you, ma'am, for confirming. And, also, ma'am, are you actually using, ma'am, the compatible charger for the breast pump, ma'am, 5 volts 2 a Yes. For the adapter? Okay.\n**05:53** **Agent** Yes. Alrighty. How about, ma'am, trying to plug, ma'am, the pump on using a different cable? Have you tried doing that as well? Yep.\n**06:07** **Agent** Okay. So for just 1, ma'am, your I appreciate you with that, ma'am. So, also, ma'am, just to confirm, did you also tried, ma'am, to turn on, ma'am, the breast pump using the I\n**06:28** **Customer** tried because I have the application on my phone. That also doesn't work.\n**06:33** **Agent** I see. Thank you, ma'am. So yeah.\n**06:35** **Customer** And I'm\n**06:36** **Agent** actually just\n**06:37** **Customer** I'm just looking at oh, sorry. What did you say?\n**06:41** **Agent** Sorry. I'm sorry, ma'am. I didn't mean to interrupt.\n**06:43** **Customer** Go ahead, ma'am. Reviews now on Amazon. It says that it shows that I'm not the only 1 with that issue, so I know I'm not tripping. He has a lot of bad reviews on Amazon. I didn't know.\n**06:56** **Agent** I see. I'm sorry for that, ma'am. So, yeah, nothing to worry, ma'am. We'll gonna make sure that you are actually supported, ma'am, with this issue, ma'am, that you're having with the pump. Okay?\n**07:07** **Agent** So, however, ma'am, for this 1, when I pull up, ma'am, your order information, I can see here that this was an order this is an order number, ma'am, for the replacement that was provided to you, I believe, by Amazon. So could you please provide to me, ma'am, the original order number?\n**07:32** **Customer** Oh, that was a oh, let me see. 1 second. How can I see the original 1? Okay. Let me see.\n**07:44** **Customer** I'm guessing that was a replacement. 1 second. I think I'm seeing it. Okay. So that'll be 1148000848186666.\n**08:11** **Agent** Alright. Thank you, ma'am. Let me just make sure if I got it correctly, ma'am. That would be 114\n**08:18** **Customer** Uh-huh.\n**08:18** **Agent** 80008 Mhmm. 48 No. 42. Oh, sorry, ma'am.\n**08:30** **Customer** No. No.\n**08:30** **Agent** 42 yes. Mhmm. 08421866666. Correct, ma'am?\n**08:42** **Customer** Yes. That's correct now.\n**08:45** **Agent** Okay. Thank you, ma'am. Let me just go ahead and try to pull up, ma'am, the order. Just kindly stay on the line, ma'am. Thank you.\n**08:56** **Customer** Unfortunately,\n**08:59** **Agent** ma'am, I cannot pull up, ma'am, the order. Let me just make sure, ma'am, once again. So your order number is 114Dash800\n**09:16** **Customer** Mhmm.\n**09:17** **Agent** 0842Dash1866666, like, for 6 months after 186.\n**09:35** **Customer** Okay.\n**09:37** **Agent** Yeah. Unfortunately, ma'am, it's still not showing.\n**09:40** **Customer** So That was return. Okay. Give me 1 sec. I guess that was the return. Give me 1 second.\n**09:46** **Customer** Let me pull out the let me see. Because I've got it before giving birth, I think. 1 second. I think that was the return.\n**09:57** **Agent** Yeah. Take your time, ma'am. That's okay.\n**10:01** **Customer** Let's see. Here. God. Okay. 1 second.\n**11:52** **Customer** Hello?\n**11:56** **Agent** Yes, ma'am. I'm still here.\n**12:00** **Customer** Yes. So I'm kind of I'm kind of confused because that's the only 1 I'm seeing here. Or do you mind if I maybe that is it's processing as a is there another way we can pull it up?\n**12:23** **Agent** Unfortunately, ma'am, we can only pull it up, ma'am, through the order number. So for the order number, ma'am, that ends in 6666, Could you please confirm, ma'am? Repeat that maybe? I'm sorry, ma'am?\n**12:40** **Customer** Can I maybe try to repeat that for you?\n**12:43** **Agent** Uh, sure, ma'am. Definitely.\n**12:47** **Customer** Okay. So it's 11480008428186666.\n**13:05** **Agent** So 8 it is 818-6666, ma'am? Yes. Okay. Thank you, ma'am. So hold on.\n**13:18** **Agent** Let me try to pull it up, ma'am. We actually missed 1 number earlier, ma'am. So hold on.\n**13:25** **Customer** Okay. Thank you. Okay.\n**13:28** **Agent** So, yeah, I was able, ma'am, to pull up your order information. Thank you so much for that, ma'am. Yeah. Thank you. And Mhmm.\n**13:38** **Agent** However, ma'am, upon checking in here, your order, ma'am, is already out of warranty. So based on based on what I can see here, ma'am, it was purchased, ma'am, March 21 Yes. 20 20 fifth, ma'am. So which is the 1 year warranty, ma'am, was already voided, ma'am, for the order. So for this 1, ma'am, yeah.\n**14:09** **Agent** What I can actually do, ma'am, is I can provide you, ma'am, a discount code so at least, we can still help you, ma'am, if in any event that you will be needing, ma'am, to repurchase, ma'am, the breast pump on our official website.\n**14:28** **Customer** Oh god. I actually don't even want to buy the same thing again because I'm not sure if you've seen the reviews of the pump. They are terrible. I just didn't know before buying. Like, they are terrible.\n**14:41** **Customer** Like, this pump, actually, I've called way before. I know, but I got sick, and I ended up, you know, not using it. But it caused me a lot of problems from the time I got it because it was always a broken part. I don't know how much I spent in changing those parts, but it was always broken. And I so I'm not the only 1 with the issue, but I honestly probably wouldn't even want to buy the same thing again because it caused me a lot of problems.\n**15:11** **Agent** For that, ma'am. I apologize, ma'am, for the inconvenience. Okay? However, ma'am, for this 1, um, we can actually provide, ma'am, at least $30 discount code, ma'am, that you can use, ma'am, on our official website if you would like, ma'am, to purchase a different model, let's say, a different model, ma'am, of a pump or if you don't want, ma'am, the the m 9 pump anymore. So there are other pumps, ma'am, that you can actually check, ma'am, and try to purchase.\n**15:53** **Customer** I think I'll be okay. I'll pass them back. Thank you.\n**15:58** **Agent** I see. I'm so sorry, ma'am. Okay? So, yeah Mhmm.\n**16:06** **Customer** Hold on, ma'am. So,\n**16:09** **Agent** yeah, you don't want, ma'am, the discount code that I am actually providing to you, ma'am, if I may ask?\n**16:17** **Customer** Oh, no. Because I just don't trust momcozy anymore, to be honest. So I I wanted to I don't know. I was gonna give you another chance so I could get a replacement of the same thing maybe, but then to go and buy from the website again. No.\n**16:32** **Customer** I'm not gonna do that.\n**16:35** **Agent** I understand, ma'am, your frustration on this matter. Okay? But, yeah, as much as possible, ma'am, we just wanted to make sure that you are actually feel supported, ma'am, with whatever issue that you're having, ma'am, with your breast pumps. So if I may ask, ma'am, do you have a particular or a specific pumps, ma'am, that actually in mind, ma'am, that you might be wanting to to have, ma'am, by any chance?\n**17:06** **Customer** From momcozy?\n**17:08** **Agent** Yes, ma'am.\n**17:12** **Customer** I was thinking of 8 wearable because I have twins, so I needed something to that I can have on me and continue to do what I'm doing like, I have to do. That's why I wanted the. So, like, any robot is not gonna stress me. Just something is not gonna be broken all the time\n**17:33** **Agent** Okay. Understood, ma'am. So, yeah, for this 1, ma'am, let me go ahead and double check what other options we can provide to you for the issues that you're having, ma'am, with the pump. Okay? So just kindly stay on the line, ma'am.\n**17:47** **Agent** Give me at least a minute or 2. Thank you, ma'am. Hold on. Bye. Thank you.\n**17:52** **Agent** Mhmm. Alright. Thank you so much, ma'am, for patiently holding. Yes. So, yeah, I really try, ma'am, to check other options.\n**20:34** **Agent** So for this 1, ma'am, if you want, we can actually provide, ma'am, $50 discount code if you would because we really, ma'am, to actually help you out with this, ma'am. However, it's just so happened that your order number, ma'am, is already out of warranty, so that's why we can no longer proceed, ma'am, with an after sales resolution, ma'am, for the breast pump. So Okay. Would you like me, ma'am, to request for a $50 discount code so that you can actually use it, ma'am, If in any event that you might be needing to\n**21:16** **Customer** out if I change my mind, maybe I'll I can order.\n**21:22** **Agent** Yes, ma'am. And, actually, ma'am, you cannot only use it for a breast pump. You can also use it, ma'am, for a different let's say, you might be interested, ma'am, to purchase bottle washer or other products, ma'am. You can actually use, ma'am, the discount code. Okay?\n**21:40** **Agent** It's not only Okay. Intended, ma'am, for a breast pump.\n**21:45** **Customer** Okay.\n**21:48** **Agent** Alright. Thank you, ma'am. So with that, ma'am, could you please provide to me your full name and kindly spell it for me, ma'am?\n**21:57** **Customer** Yes. Jemima, j e m I m a, Laryea, l a r y e a.\n**22:10** **Agent** Alright. Let me just make sure, ma'am, if I got it correctly. I'll gonna spell it, ma'am, phonetically. Okay? That would be j for Jacob, e for echo Uh-huh.\n**22:23** **Agent** Mhmm. M for Mary, I for India, m for Mary Yes. A for alpha Yes. Then last name is l for Lima, a for alpha Uh-huh. Y for Yankee Uh-huh.\n**22:40** **Agent** E for echo So r\n**22:43** **Customer** r y you forgot the r.\n**22:47** **Agent** Oh, sorry, ma'am. So that would be LForLimaAForAlphaRForRomeoYForYankeeEForEchoThenAForAlpha. Yes. Alright. Thank you, ma'am.\n**23:06** **Agent** And could you also provide to me, ma'am, your email address?\n**23:11** **Customer** Yes. So tasinasinTom,aasinapple,nasinNancy,zasinzebra,easinelephant,yasinyahoo,Jeremiah85@Gmail.com.\n**23:28** **Agent** At Gmail dot com. Alright. Thank you, ma'am. Let me just make sure, ma'am. That would be t for Tom, a for alpha, n for November, z for zebra Mhmm.\n**23:42** **Agent** E for echo Uh-huh. Y for Yankee Mhmm. J for Jacob, e for echo, m for Mary, I for India m for Mary Uh-huh. Aforalpha,85@Gmail.com.\n**24:00** **Customer** Yes.\n**24:01** **Agent** Alrighty. Thank you so much, ma'am. So, yeah, I just want you to know, ma'am, that the discount code will be your full name, and that will be available to use, ma'am, after 1 to 2 business days. Okay? And that's actually available, ma'am, or good for 1 month, ma'am.\n**24:19** **Agent** So if in any event that you need more time to think what products are you going to purchase, ma'am, using the discount code, you can still take your time, ma'am. Okay?\n**24:31** **Customer** Okay. Alright. My phone number is free. Without a space, Just my phone, ma'am?\n**24:39** **Agent** There will be a space, ma'am, in between your first and your last name, ma'am. No worries, ma'am. I will be sending you an email confirmation for the discount code Okay. So that you'll gonna have, ma'am, a reference for the format, ma'am, of the discount code as well. Okay?\n**24:55** **Agent** Okay. Alright. Thank you. Perfect. You're very much welcome, ma'am.\n**25:01** **Agent** I really I really do appreciate you as well, ma'am. So thank you so much, ma'am, for your understanding. So would there be anything else that I can possibly assist you with?\n**25:12** **Customer** Oh, no. Thank you.\n**25:14** **Agent** Alrighty. So, yeah, I just want you to know, ma'am, that we really appreciate you, ma'am, for doing business with momcozy, and we are hoping, ma'am, that we can actually still assist you, ma'am, moving forward. So, yeah, again, my name is Gold. Thank you so much for calling momcozy. You have a wonderful day, ma'am.\n**25:33** **Agent** Bye for now. Take care.\n**25:35** **Customer** Thank you so much. You too. Bye bye. Welcome.\n**25:38** **Agent** Bye bye.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you for calling momcozy. This is Gold. How can I help you?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:07</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. I'm calling because I had ordered the breast pump last year, first of all, the parts kept breaking, like, a lot. And then on top of that, now 1 is not even working.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:26</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I I'm so sorry to hear that, ma'am. Okay? But, yeah, let me just confirm, ma'am. Is it happening for both of your pumps, ma'am, or for 1 pump only?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:37</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">What happened?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:39</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">May I ask, ma'am, if it is happening, ma'am, for, yeah, is it happening, ma'am, for both of your pumps, ma'am, or for 1 pump only, ma'am? Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:50</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So the breaking, of course, is part, but I just 1 is is not working. The other 1 is working. Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:57</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you, ma'am. And may I know, ma'am, which particular parts of the pump, ma'am, is actually broken? And may I know, ma'am, what is the model number of your pump?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:10</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">It was the white part that was breaking. Like, you know, when you are trying to close it, that top part was always breaking. Like, I've changed it multiple times. And the model, I'm not sure where to find it, but it's the it's momcozy breast pump hospital grade hands free breast pump. It's actually even unavailable on Amazon.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:38</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">It's not available anymore, but it's m 9, actually.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:41</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, m 9. I see.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:44</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I think it's</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:44</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">m ma'am. Okay. For the parts, ma'am, that is broken, if I may ask, is it actually, ma'am, the part of the flange, ma'am, that has a 4 small prongs that collects into the back bill, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. That top 1 keeps like, the moment you close it, it keeps break it keeps breaking. When it breaks, you can't even get you can't really get it so close anymore, and then it can't really get it's not working anymore after.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:15</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. Sorry for</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">the inconvenience. Not working for the right 1. Yes. Like, it caused me a lot of problems. Like, that pump caused me a lot of problems.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright. Let me just confirm, ma'am, because if in any event, ma'am, that the flange buckle, ma'am, is broken, definitely, ma'am, the suction will also gonna be affected, ma'am. So for this 1, ma'am, if I may ask, is it actually, like, for the flange buckle only, ma'am, or you mean there's no suction, ma'am, on 1 pump and then the other 1 is having a broken flange, ma'am? Is that the issue you're having? So</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:03</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">so the the flange is broken for both of them, but the other 1 is turning on. The other 1 is not even turning on.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:11</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Ah, I see. So meaning to say, ma'am, for you're having issue for both of your pumps, ma'am. Correct? Yes. I see.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:22</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you so much, ma'am, for confirming. So, yeah, for this 1, ma'am, nothing to worry. We'll gonna double check, ma'am, what's the issue what what will be the option, ma'am, that we can provide to you on the issue that you're having, ma'am, for both of your pumps. Okay? So by the way, ma'am, may I know where may I know, ma'am, where did you purchase the breast pump?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:45</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">What did you say? Sorry.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:49</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Could you please tell me, ma'am, where did you purchase, ma'am, the pump? Was it on our official website or through Amazon?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:55</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">No. It was through Amazon.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:59</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Perfect. So could you please provide to me, ma'am, your order number from Amazon?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:05</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. 11425682405165041.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:22</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alrighty. Thank you, ma'am. Let me just go ahead, ma'am, and try to pull up your order. Okay? So just kindly stay on the line, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:29</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:31</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:46</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">By the way, ma'am, while I'm pulling up your order information for your breast pump, I just have a few questions, ma'am, as part of our troubleshooting steps. Okay? So if I may ask, ma'am, on your breast pump issue, ma'am, that is not turning on, have you already tried, ma'am, to charge the pump, ma'am, for at least an hour?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:09</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. So, basically, when I plug it, it turns not turns on, but you can see the light that is charging. But Mhmm. It says it's full. So I don't unplug it and try to turn it on.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:22</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">It's just not turning on.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:24</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I see. And you've tried, ma'am, to press and hold the power button for at least 5 seconds, ma'am, without plugging it in on the charger, if I may ask? Yes. I have tried. Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:37</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I see. Thank you, ma'am, for confirming. And, also, ma'am, are you actually using, ma'am, the compatible charger for the breast pump, ma'am, 5 volts 2 a Yes. For the adapter? Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:53</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. Alrighty. How about, ma'am, trying to plug, ma'am, the pump on using a different cable? Have you tried doing that as well? Yep.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:07</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So for just 1, ma'am, your I appreciate you with that, ma'am. So, also, ma'am, just to confirm, did you also tried, ma'am, to turn on, ma'am, the breast pump using the I</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">tried because I have the application on my phone. That also doesn't work.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:33</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I see. Thank you, ma'am. So yeah.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:35</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And I'm</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:36</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">actually just</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:37</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I'm just looking at oh, sorry. What did you say?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:41</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Sorry. I'm sorry, ma'am. I didn't mean to interrupt.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:43</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Go ahead, ma'am. Reviews now on Amazon. It says that it shows that I'm not the only 1 with that issue, so I know I'm not tripping. He has a lot of bad reviews on Amazon. I didn't know.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:56</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I see. I'm sorry for that, ma'am. So, yeah, nothing to worry, ma'am. We'll gonna make sure that you are actually supported, ma'am, with this issue, ma'am, that you're having with the pump. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:07</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So, however, ma'am, for this 1, when I pull up, ma'am, your order information, I can see here that this was an order this is an order number, ma'am, for the replacement that was provided to you, I believe, by Amazon. So could you please provide to me, ma'am, the original order number?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:32</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, that was a oh, let me see. 1 second. How can I see the original 1? Okay. Let me see.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:44</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I'm guessing that was a replacement. 1 second. I think I'm seeing it. Okay. So that'll be 1148000848186666.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>08:11</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright. Thank you, ma'am. Let me just make sure if I got it correctly, ma'am. That would be 114</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>08:18</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Uh-huh.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>08:18</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">80008 Mhmm. 48 No. 42. Oh, sorry, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>08:30</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">No. No.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>08:30</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">42 yes. Mhmm. 08421866666. Correct, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>08:42</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. That's correct now.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>08:45</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Thank you, ma'am. Let me just go ahead and try to pull up, ma'am, the order. Just kindly stay on the line, ma'am. Thank you.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>08:56</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Unfortunately,</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>08:59</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">ma'am, I cannot pull up, ma'am, the order. Let me just make sure, ma'am, once again. So your order number is 114Dash800</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>09:16</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>09:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">0842Dash1866666, like, for 6 months after 186.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>09:35</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>09:37</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. Unfortunately, ma'am, it's still not showing.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>09:40</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So That was return. Okay. Give me 1 sec. I guess that was the return. Give me 1 second.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>09:46</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Let me pull out the let me see. Because I've got it before giving birth, I think. 1 second. I think that was the return.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>09:57</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. Take your time, ma'am. That's okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>10:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Let's see. Here. God. Okay. 1 second.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>11:52</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>11:56</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. I'm still here.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>12:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. So I'm kind of I'm kind of confused because that's the only 1 I'm seeing here. Or do you mind if I maybe that is it's processing as a is there another way we can pull it up?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>12:23</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Unfortunately, ma'am, we can only pull it up, ma'am, through the order number. So for the order number, ma'am, that ends in 6666, Could you please confirm, ma'am? Repeat that maybe? I'm sorry, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>12:40</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Can I maybe try to repeat that for you?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>12:43</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Uh, sure, ma'am. Definitely.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>12:47</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So it's 11480008428186666.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>13:05</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So 8 it is 818-6666, ma'am? Yes. Okay. Thank you, ma'am. So hold on.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>13:18</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Let me try to pull it up, ma'am. We actually missed 1 number earlier, ma'am. So hold on.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>13:25</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Thank you. Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>13:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So, yeah, I was able, ma'am, to pull up your order information. Thank you so much for that, ma'am. Yeah. Thank you. And Mhmm.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>13:38</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">However, ma'am, upon checking in here, your order, ma'am, is already out of warranty. So based on based on what I can see here, ma'am, it was purchased, ma'am, March 21 Yes. 20 20 fifth, ma'am. So which is the 1 year warranty, ma'am, was already voided, ma'am, for the order. So for this 1, ma'am, yeah.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>14:09</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">What I can actually do, ma'am, is I can provide you, ma'am, a discount code so at least, we can still help you, ma'am, if in any event that you will be needing, ma'am, to repurchase, ma'am, the breast pump on our official website.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>14:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh god. I actually don't even want to buy the same thing again because I'm not sure if you've seen the reviews of the pump. They are terrible. I just didn't know before buying. Like, they are terrible.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>14:41</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Like, this pump, actually, I've called way before. I know, but I got sick, and I ended up, you know, not using it. But it caused me a lot of problems from the time I got it because it was always a broken part. I don't know how much I spent in changing those parts, but it was always broken. And I so I'm not the only 1 with the issue, but I honestly probably wouldn't even want to buy the same thing again because it caused me a lot of problems.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>15:11</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">For that, ma'am. I apologize, ma'am, for the inconvenience. Okay? However, ma'am, for this 1, um, we can actually provide, ma'am, at least $30 discount code, ma'am, that you can use, ma'am, on our official website if you would like, ma'am, to purchase a different model, let's say, a different model, ma'am, of a pump or if you don't want, ma'am, the the m 9 pump anymore. So there are other pumps, ma'am, that you can actually check, ma'am, and try to purchase.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>15:53</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I think I'll be okay. I'll pass them back. Thank you.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>15:58</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I see. I'm so sorry, ma'am. Okay? So, yeah Mhmm.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>16:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hold on, ma'am. So,</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>16:09</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">yeah, you don't want, ma'am, the discount code that I am actually providing to you, ma'am, if I may ask?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>16:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, no. Because I just don't trust momcozy anymore, to be honest. So I I wanted to I don't know. I was gonna give you another chance so I could get a replacement of the same thing maybe, but then to go and buy from the website again. No.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>16:32</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I'm not gonna do that.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>16:35</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I understand, ma'am, your frustration on this matter. Okay? But, yeah, as much as possible, ma'am, we just wanted to make sure that you are actually feel supported, ma'am, with whatever issue that you're having, ma'am, with your breast pumps. So if I may ask, ma'am, do you have a particular or a specific pumps, ma'am, that actually in mind, ma'am, that you might be wanting to to have, ma'am, by any chance?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>17:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">From momcozy?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>17:08</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>17:12</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I was thinking of 8 wearable because I have twins, so I needed something to that I can have on me and continue to do what I'm doing like, I have to do. That's why I wanted the. So, like, any robot is not gonna stress me. Just something is not gonna be broken all the time</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>17:33</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Understood, ma'am. So, yeah, for this 1, ma'am, let me go ahead and double check what other options we can provide to you for the issues that you're having, ma'am, with the pump. Okay? So just kindly stay on the line, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>17:47</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Give me at least a minute or 2. Thank you, ma'am. Hold on. Bye. Thank you.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>17:52</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Alright. Thank you so much, ma'am, for patiently holding. Yes. So, yeah, I really try, ma'am, to check other options.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>20:34</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So for this 1, ma'am, if you want, we can actually provide, ma'am, $50 discount code if you would because we really, ma'am, to actually help you out with this, ma'am. However, it's just so happened that your order number, ma'am, is already out of warranty, so that's why we can no longer proceed, ma'am, with an after sales resolution, ma'am, for the breast pump. So Okay. Would you like me, ma'am, to request for a $50 discount code so that you can actually use it, ma'am, If in any event that you might be needing to</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>21:16</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">out if I change my mind, maybe I'll I can order.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>21:22</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. And, actually, ma'am, you cannot only use it for a breast pump. You can also use it, ma'am, for a different let's say, you might be interested, ma'am, to purchase bottle washer or other products, ma'am. You can actually use, ma'am, the discount code. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>21:40</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">It's not only Okay. Intended, ma'am, for a breast pump.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>21:45</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>21:48</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright. Thank you, ma'am. So with that, ma'am, could you please provide to me your full name and kindly spell it for me, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>21:57</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. Jemima, j e m I m a, Laryea, l a r y e a.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>22:10</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright. Let me just make sure, ma'am, if I got it correctly. I'll gonna spell it, ma'am, phonetically. Okay? That would be j for Jacob, e for echo Uh-huh.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>22:23</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. M for Mary, I for India, m for Mary Yes. A for alpha Yes. Then last name is l for Lima, a for alpha Uh-huh. Y for Yankee Uh-huh.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>22:40</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">E for echo So r</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>22:43</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">r y you forgot the r.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>22:47</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, sorry, ma'am. So that would be LForLimaAForAlphaRForRomeoYForYankeeEForEchoThenAForAlpha. Yes. Alright. Thank you, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>23:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And could you also provide to me, ma'am, your email address?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>23:11</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. So tasinasinTom,aasinapple,nasinNancy,zasinzebra,easinelephant,yasinyahoo,Jeremiah85@Gmail.com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>23:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">At Gmail dot com. Alright. Thank you, ma'am. Let me just make sure, ma'am. That would be t for Tom, a for alpha, n for November, z for zebra Mhmm.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>23:42</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">E for echo Uh-huh. Y for Yankee Mhmm. J for Jacob, e for echo, m for Mary, I for India m for Mary Uh-huh. Aforalpha,85@Gmail.com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>24:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>24:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alrighty. Thank you so much, ma'am. So, yeah, I just want you to know, ma'am, that the discount code will be your full name, and that will be available to use, ma'am, after 1 to 2 business days. Okay? And that's actually available, ma'am, or good for 1 month, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>24:19</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So if in any event that you need more time to think what products are you going to purchase, ma'am, using the discount code, you can still take your time, ma'am. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>24:31</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Alright. My phone number is free. Without a space, Just my phone, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>24:39</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">There will be a space, ma'am, in between your first and your last name, ma'am. No worries, ma'am. I will be sending you an email confirmation for the discount code Okay. So that you'll gonna have, ma'am, a reference for the format, ma'am, of the discount code as well. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>24:55</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Alright. Thank you. Perfect. You're very much welcome, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>25:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I really I really do appreciate you as well, ma'am. So thank you so much, ma'am, for your understanding. So would there be anything else that I can possibly assist you with?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>25:12</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, no. Thank you.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>25:14</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alrighty. So, yeah, I just want you to know, ma'am, that we really appreciate you, ma'am, for doing business with momcozy, and we are hoping, ma'am, that we can actually still assist you, ma'am, moving forward. So, yeah, again, my name is Gold. Thank you so much for calling momcozy. You have a wonderful day, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>25:33</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Bye for now. Take care.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>25:35</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you so much. You too. Bye bye. Welcome.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>25:38</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Bye bye.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call transcript: \n00:01AgentThank you for calling momcozy. This is Gold. How can I help you?00:07CustomerYes. I'm calling because I had ordered the breast pump last year, first of all, the parts kept breaking, like, a lot. And then on top of that, now 1 is not even working.00:26AgentI I'm so sorry to hear that, ma'am. Okay? But, yeah, let me just confirm, ma'am. Is it happening for both of your pumps, ma'am, or for 1 pump only?00:37CustomerWhat happened?00:39AgentMay I ask, ma'am, if it is happening, ma'am, for, yeah, is it happening, ma'am, for both of your pumps, ma'am, or for 1 pump only, ma'am? Yes.00:50CustomerSo the breaking, of course, is part, but I just 1 is is not working. The other 1 is working. Okay.00:57AgentThank you, ma'am. And may I know, ma'am, which particular parts of the pump, ma'am, is actually broken? And may I know, ma'am, what is the model number of your pump?01:10CustomerIt was the white part that was breaking. Like, you know, when you are trying to close it, that top part was always breaking. Like, I've changed it multiple times. And the model, I'm not sure where to find it, but it's the it's momcozy breast pump hospital grade hands free breast pump. It's actually even unavailable on Amazon.01:38CustomerIt's not available anymore, but it's m 9, actually.01:41AgentOh, m 9. I see.01:44CustomerI think it's01:44Agentm ma'am. Okay. For the parts, ma'am, that is broken, if I may ask, is it actually, ma'am, the part of the flange, ma'am, that has a 4 small prongs that collects into the back bill, ma'am?02:02CustomerYes. That top 1 keeps like, the moment you close it, it keeps break it keeps breaking. When it breaks, you can't even get you can't really get it so close anymore, and then it can't really get it's not working anymore after.02:15AgentYes, ma'am. Sorry for02:17Customerthe inconvenience. Not working for the right 1. Yes. Like, it caused me a lot of problems. Like, that pump caused me a lot of problems.02:28AgentAlright. Let me just confirm, ma'am, because if in any event, ma'am, that the flange buckle, ma'am, is broken, definitely, ma'am, the suction will also gonna be affected, ma'am. So for this 1, ma'am, if I may ask, is it actually, like, for the flange buckle only, ma'am, or you mean there's no suction, ma'am, on 1 pump and then the other 1 is having a broken flange, ma'am? Is that the issue you're having? So03:03Customerso the the flange is broken for both of them, but the other 1 is turning on. The other 1 is not even turning on.03:11AgentAh, I see. So meaning to say, ma'am, for you're having issue for both of your pumps, ma'am. Correct? Yes. I see.03:22AgentThank you so much, ma'am, for confirming. So, yeah, for this 1, ma'am, nothing to worry. We'll gonna double check, ma'am, what's the issue what what will be the option, ma'am, that we can provide to you on the issue that you're having, ma'am, for both of your pumps. Okay? So by the way, ma'am, may I know where may I know, ma'am, where did you purchase the breast pump?03:45CustomerWhat did you say? Sorry.03:49AgentCould you please tell me, ma'am, where did you purchase, ma'am, the pump? Was it on our official website or through Amazon?03:55CustomerNo. It was through Amazon.03:59AgentPerfect. So could you please provide to me, ma'am, your order number from Amazon?04:05CustomerYes. 11425682405165041.04:22AgentAlrighty. Thank you, ma'am. Let me just go ahead, ma'am, and try to pull up your order. Okay? So just kindly stay on the line, ma'am.04:29AgentThank you.04:31CustomerOkay.04:46AgentBy the way, ma'am, while I'm pulling up your order information for your breast pump, I just have a few questions, ma'am, as part of our troubleshooting steps. Okay? So if I may ask, ma'am, on your breast pump issue, ma'am, that is not turning on, have you already tried, ma'am, to charge the pump, ma'am, for at least an hour?05:09CustomerYes. So, basically, when I plug it, it turns not turns on, but you can see the light that is charging. But Mhmm. It says it's full. So I don't unplug it and try to turn it on.05:22CustomerIt's just not turning on.05:24AgentI see. And you've tried, ma'am, to press and hold the power button for at least 5 seconds, ma'am, without plugging it in on the charger, if I may ask? Yes. I have tried. Yes.05:37AgentI see. Thank you, ma'am, for confirming. And, also, ma'am, are you actually using, ma'am, the compatible charger for the breast pump, ma'am, 5 volts 2 a Yes. For the adapter? Okay.05:53AgentYes. Alrighty. How about, ma'am, trying to plug, ma'am, the pump on using a different cable? Have you tried doing that as well? Yep.06:07AgentOkay. So for just 1, ma'am, your I appreciate you with that, ma'am. So, also, ma'am, just to confirm, did you also tried, ma'am, to turn on, ma'am, the breast pump using the I06:28Customertried because I have the application on my phone. That also doesn't work.06:33AgentI see. Thank you, ma'am. So yeah.06:35CustomerAnd I'm06:36Agentactually just06:37CustomerI'm just looking at oh, sorry. What did you say?06:41AgentSorry. I'm sorry, ma'am. I didn't mean to interrupt.06:43CustomerGo ahead, ma'am. Reviews now on Amazon. It says that it shows that I'm not the only 1 with that issue, so I know I'm not tripping. He has a lot of bad reviews on Amazon. I didn't know.06:56AgentI see. I'm sorry for that, ma'am. So, yeah, nothing to worry, ma'am. We'll gonna make sure that you are actually supported, ma'am, with this issue, ma'am, that you're having with the pump. Okay?07:07AgentSo, however, ma'am, for this 1, when I pull up, ma'am, your order information, I can see here that this was an order this is an order number, ma'am, for the replacement that was provided to you, I believe, by Amazon. So could you please provide to me, ma'am, the original order number?07:32CustomerOh, that was a oh, let me see. 1 second. How can I see the original 1? Okay. Let me see.07:44CustomerI'm guessing that was a replacement. 1 second. I think I'm seeing it. Okay. So that'll be 1148000848186666.08:11AgentAlright. Thank you, ma'am. Let me just make sure if I got it correctly, ma'am. That would be 11408:18CustomerUh-huh.08:18Agent80008 Mhmm. 48 No. 42. Oh, sorry, ma'am.08:30CustomerNo. No.08:30Agent42 yes. Mhmm. 08421866666. Correct, ma'am?08:42CustomerYes. That's correct now.08:45AgentOkay. Thank you, ma'am. Let me just go ahead and try to pull up, ma'am, the order. Just kindly stay on the line, ma'am. Thank you.08:56CustomerUnfortunately,08:59Agentma'am, I cannot pull up, ma'am, the order. Let me just make sure, ma'am, once again. So your order number is 114Dash80009:16CustomerMhmm.09:17Agent0842Dash1866666, like, for 6 months after 186.09:35CustomerOkay.09:37AgentYeah. Unfortunately, ma'am, it's still not showing.09:40CustomerSo That was return. Okay. Give me 1 sec. I guess that was the return. Give me 1 second.09:46CustomerLet me pull out the let me see. Because I've got it before giving birth, I think. 1 second. I think that was the return.09:57AgentYeah. Take your time, ma'am. That's okay.10:01CustomerLet's see. Here. God. Okay. 1 second.11:52CustomerHello?11:56AgentYes, ma'am. I'm still here.12:00CustomerYes. So I'm kind of I'm kind of confused because that's the only 1 I'm seeing here. Or do you mind if I maybe that is it's processing as a is there another way we can pull it up?12:23AgentUnfortunately, ma'am, we can only pull it up, ma'am, through the order number. So for the order number, ma'am, that ends in 6666, Could you please confirm, ma'am? Repeat that maybe? I'm sorry, ma'am?12:40CustomerCan I maybe try to repeat that for you?12:43AgentUh, sure, ma'am. Definitely.12:47CustomerOkay. So it's 11480008428186666.13:05AgentSo 8 it is 818-6666, ma'am? Yes. Okay. Thank you, ma'am. So hold on.13:18AgentLet me try to pull it up, ma'am. We actually missed 1 number earlier, ma'am. So hold on.13:25CustomerOkay. Thank you. Okay.13:28AgentSo, yeah, I was able, ma'am, to pull up your order information. Thank you so much for that, ma'am. Yeah. Thank you. And Mhmm.13:38AgentHowever, ma'am, upon checking in here, your order, ma'am, is already out of warranty. So based on based on what I can see here, ma'am, it was purchased, ma'am, March 21 Yes. 20 20 fifth, ma'am. So which is the 1 year warranty, ma'am, was already voided, ma'am, for the order. So for this 1, ma'am, yeah.14:09AgentWhat I can actually do, ma'am, is I can provide you, ma'am, a discount code so at least, we can still help you, ma'am, if in any event that you will be needing, ma'am, to repurchase, ma'am, the breast pump on our official website.14:28CustomerOh god. I actually don't even want to buy the same thing again because I'm not sure if you've seen the reviews of the pump. They are terrible. I just didn't know before buying. Like, they are terrible.14:41CustomerLike, this pump, actually, I've called way before. I know, but I got sick, and I ended up, you know, not using it. But it caused me a lot of problems from the time I got it because it was always a broken part. I don't know how much I spent in changing those parts, but it was always broken. And I so I'm not the only 1 with the issue, but I honestly probably wouldn't even want to buy the same thing again because it caused me a lot of problems.15:11AgentFor that, ma'am. I apologize, ma'am, for the inconvenience. Okay? However, ma'am, for this 1, um, we can actually provide, ma'am, at least $30 discount code, ma'am, that you can use, ma'am, on our official website if you would like, ma'am, to purchase a different model, let's say, a different model, ma'am, of a pump or if you don't want, ma'am, the the m 9 pump anymore. So there are other pumps, ma'am, that you can actually check, ma'am, and try to purchase.15:53CustomerI think I'll be okay. I'll pass them back. Thank you.15:58AgentI see. I'm so sorry, ma'am. Okay? So, yeah Mhmm.16:06CustomerHold on, ma'am. So,16:09Agentyeah, you don't want, ma'am, the discount code that I am actually providing to you, ma'am, if I may ask?16:17CustomerOh, no. Because I just don't trust momcozy anymore, to be honest. So I I wanted to I don't know. I was gonna give you another chance so I could get a replacement of the same thing maybe, but then to go and buy from the website again. No.16:32CustomerI'm not gonna do that.16:35AgentI understand, ma'am, your frustration on this matter. Okay? But, yeah, as much as possible, ma'am, we just wanted to make sure that you are actually feel supported, ma'am, with whatever issue that you're having, ma'am, with your breast pumps. So if I may ask, ma'am, do you have a particular or a specific pumps, ma'am, that actually in mind, ma'am, that you might be wanting to to have, ma'am, by any chance?17:06CustomerFrom momcozy?17:08AgentYes, ma'am.17:12CustomerI was thinking of 8 wearable because I have twins, so I needed something to that I can have on me and continue to do what I'm doing like, I have to do. That's why I wanted the. So, like, any robot is not gonna stress me. Just something is not gonna be broken all the time17:33AgentOkay. Understood, ma'am. So, yeah, for this 1, ma'am, let me go ahead and double check what other options we can provide to you for the issues that you're having, ma'am, with the pump. Okay? So just kindly stay on the line, ma'am.17:47AgentGive me at least a minute or 2. Thank you, ma'am. Hold on. Bye. Thank you.17:52AgentMhmm. Alright. Thank you so much, ma'am, for patiently holding. Yes. So, yeah, I really try, ma'am, to check other options.20:34AgentSo for this 1, ma'am, if you want, we can actually provide, ma'am, $50 discount code if you would because we really, ma'am, to actually help you out with this, ma'am. However, it's just so happened that your order number, ma'am, is already out of warranty, so that's why we can no longer proceed, ma'am, with an after sales resolution, ma'am, for the breast pump. So Okay. Would you like me, ma'am, to request for a $50 discount code so that you can actually use it, ma'am, If in any event that you might be needing to21:16Customerout if I change my mind, maybe I'll I can order.21:22AgentYes, ma'am. And, actually, ma'am, you cannot only use it for a breast pump. You can also use it, ma'am, for a different let's say, you might be interested, ma'am, to purchase bottle washer or other products, ma'am. You can actually use, ma'am, the discount code. Okay?21:40AgentIt's not only Okay. Intended, ma'am, for a breast pump.21:45CustomerOkay.21:48AgentAlright. Thank you, ma'am. So with that, ma'am, could you please provide to me your full name and kindly spell it for me, ma'am?21:57CustomerYes. Jemima, j e m I m a, Laryea, l a r y e a.22:10AgentAlright. Let me just make sure, ma'am, if I got it correctly. I'll gonna spell it, ma'am, phonetically. Okay? That would be j for Jacob, e for echo Uh-huh.22:23AgentMhmm. M for Mary, I for India, m for Mary Yes. A for alpha Yes. Then last name is l for Lima, a for alpha Uh-huh. Y for Yankee Uh-huh.22:40AgentE for echo So r22:43Customerr y you forgot the r.22:47AgentOh, sorry, ma'am. So that would be LForLimaAForAlphaRForRomeoYForYankeeEForEchoThenAForAlpha. Yes. Alright. Thank you, ma'am.23:06AgentAnd could you also provide to me, ma'am, your email address?23:11CustomerYes. So tasinasinTom,aasinapple,nasinNancy,zasinzebra,easinelephant,yasinyahoo,Jeremiah85@Gmail.com.23:28AgentAt Gmail dot com. Alright. Thank you, ma'am. Let me just make sure, ma'am. That would be t for Tom, a for alpha, n for November, z for zebra Mhmm.23:42AgentE for echo Uh-huh. Y for Yankee Mhmm. J for Jacob, e for echo, m for Mary, I for India m for Mary Uh-huh. Aforalpha,85@Gmail.com.24:00CustomerYes.24:01AgentAlrighty. Thank you so much, ma'am. So, yeah, I just want you to know, ma'am, that the discount code will be your full name, and that will be available to use, ma'am, after 1 to 2 business days. Okay? And that's actually available, ma'am, or good for 1 month, ma'am.24:19AgentSo if in any event that you need more time to think what products are you going to purchase, ma'am, using the discount code, you can still take your time, ma'am. Okay?24:31CustomerOkay. Alright. My phone number is free. Without a space, Just my phone, ma'am?24:39AgentThere will be a space, ma'am, in between your first and your last name, ma'am. No worries, ma'am. I will be sending you an email confirmation for the discount code Okay. So that you'll gonna have, ma'am, a reference for the format, ma'am, of the discount code as well. Okay?24:55AgentOkay. Alright. Thank you. Perfect. You're very much welcome, ma'am.25:01AgentI really I really do appreciate you as well, ma'am. So thank you so much, ma'am, for your understanding. So would there be anything else that I can possibly assist you with?25:12CustomerOh, no. Thank you.25:14AgentAlrighty. So, yeah, I just want you to know, ma'am, that we really appreciate you, ma'am, for doing business with momcozy, and we are hoping, ma'am, that we can actually still assist you, ma'am, moving forward. So, yeah, again, my name is Gold. Thank you so much for calling momcozy. You have a wonderful day, ma'am.25:33AgentBye for now. Take care.25:35CustomerThank you so much. You too. Bye bye. Welcome.25:38AgentBye bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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