提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252340",
"subject": "Re: Momcozy Re: Re: From Momcozy: How would you rate the support you received? Request #974341",
"description": "This is a follow-up to your previous request #1070039 \"Re: From Momcozy: How would...\"\n\nHello, I am having issues with the container of my pump it’s cracking at the top of it and it feels like it’s not pumping as hard as it use too\n\nGet Outlook for iOS \n________________________________\nFrom: Flora (Momcozy support) \nSent: Saturday, March 14, 2026 3:10:45 AM\nTo: maria sandoval \nSubject: Momcozy Re: Re: From Momcozy: How would you rate the support you received? Request #974341\n\nHi there,\n\nThank you so much for your kind words! We’re delighted to hear that your replacement arrived safely and that you’re happy with our service. 😊\n\nIf you ever need any help or have questions down the road, please don’t hesitate to get in touch—we’re always here for you!\n\nWishing you all the very best! 🌸\n\nBest regards,\nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk \n\nOn March 13, 2026 at 10:47:47 AM UTC, maria sandoval mariiaa-20@hotmail.ca wrote:\nReceived it, thank you so much ! Best customer service I’ve ever had. Have a wonderful day!\n\nGet Outlook for iOS \n________________________________\nFrom: Flora (Momcozy support) \nSent: Wednesday, March 11, 2026 11:49:39 PM\nTo: maria sandoval \nSubject: Momcozy Re: Re: From Momcozy: How would you rate the support you received? Request #974341\n\nHello,\n\nThank you for your reply!\n\nWe’ve checked the latest update, and your replacement is currently on its way. Please allow a few more days for delivery. Rest assured, it will arrive soon.\n\nBelow is your tracking information:\n📦 Tracking number: YT2606400705715387\n🔗 Track your replacement here: https://www.yuntrack.com/\n\nThank you for your patience and understanding. If you need any further assistance, please don’t hesitate to reach out!\n\nBest regards,\nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk \n\nOn March 11, 2026 at 9:37:09 PM UTC, maria sandoval mariiaa-20@hotmail.ca wrote:\nHi just wanted to know an update of my new cups when will they be delivered\n\nGet Outlook for iOS \n________________________________\nFrom: Momcozy support \nSent: Sunday, March 8, 2026 7:01:44 AM\nTo: maria sandoval \nSubject: We apologize for bothering you again about your issue\n\nHi maria sandoval,\n\nThis is an automated system message.\n\nHope your day is going well! We will close this ticket if no further assistance is needed at this time, and you’re always welcome to reach out to us again for any follow-up needs.\n\nIf you still require our support with this issue, simply reply directly to this email and we will continue to follow up for you. For new inquiries, feel free to send us a new email—we’re always here to help!\n\nA copy of the latest update for your reference:\n\nHello,\n\nWe hope this message finds you in good spirits! 🌸\n\nThank you so much for providing the details we requested.\n\nWe’re happy to let you know that we’ll be sending the replacements to you as soon as possible! 💕\n________________________________\n🚚 The shipping time will be 7-12 working days. Please wait patiently.\n\nNote that we do not send an automatic tracking notification, but rest assured, it will arrive within the provided timeframe. 😊\n\nIf you need the tracking number, please contact us after 2 working days.\n\nTake care, and we wish you and your family all the very best. 💗 Thank you for trusting us with your needs!\n\nBest regards,\nMomcozy Customer Support Team\n________________________________\n🔔 Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.\n\nThank you so much for your time! If you need help in the future, please email me, and I will be happy to reopen the ticket for you.\n\nWarm regards,\nThe Momcozy Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk \n\nOn March 5, 2026 at 2:26:13 AM UTC, maria sandoval mariiaa-20@hotmail.ca wrote:\nMaria Sandoval\nMaple, Ontario\nL6A0V1\n270 grand trunk ave\n6478016223\nNumber of cups 2\n\nGet Outlook for iOS \nOn March 4, 2026 at 10:48:45 AM UTC, Flora support@momcozy.com wrote:\nHi,\n\nThank you so much for letting us know about the leak! We’re truly sorry for the inconvenience this has caused and we’ll do our best to resolve it quickly.\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nIn the meantime, here are some helpful steps many moms find useful:\n\nFlange Edge Leak\n✅ Ensure all parts are properly connected according to our tutorial video.\n✅ Gently inspect the accessories for any visible damage.\n✅ Replace pump parts every 1–3 months, or whenever you notice wear.\n🛑 Avoid long‑time heat sterilization, dishwashers, or microwaves to preserve the parts.\n\nMotor‑to‑Milk Cup Leak\n✅ Ensure the motor connection is completely dry.\n✅ If you see milk in the diaphragm area, clean it gently with a dry cloth.\n✅ Consider replacing the milk bowl if it’s been used for over 2 months.\n\nFlange Hole Leak\n✅ Maintain a comfortable, steady position while pumping.\n✅ When removing the pump, try doing so at a 45° forward angle.\n✅ For optimal performance, keep the milk level below 120 ml per session.\n✅ Wearing a supportive bra can help maintain a secure seal.\n\nIf the problem persists after trying these steps, we’d be more than happy to offer a replacement in any color we have in stock. Could you please provide your address information in the format below?\n\nName:\nProvince/State:\nCity:\nZip Code:\nStreet Address:\nContact Number:\nNumber of faulty CUP/S: 1 or 2?\n\nLooking forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team\n[9JR3G2-P0993]\n[9JR3G2-P0993]\n[9JR3G2-P0993]",
"status": "pending",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T17:43:36Z",
"updated_at": "2026-05-13T11:59:10Z"
},
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"agents_notes_field_id": "34029476051481",
"agents_notes_label": "OCT 29 2025",
"agents_notes": "OCT 29 2025",
"category_field_id": "34154549939865",
"category_name": "CPI::Parts crack or break",
"category_value": "cpi__parts_crack_or_break",
"category_zh": "配件开裂或断裂"
},
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"type": "Comment",
"created_at": "2026-05-13T11:59:10Z",
"author_id": "50576529644313",
"author_name": "BL-B2B-Lisa",
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"text": "Hello,\n\nWe truly appreciate your quick feedback regarding the damaged breast pump accessories! Your experience means a lot to us, and we’re sorry for any trouble this may have caused.\n\nTo better analyze the issue you're experiencing, please kindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n \nPlease also provide the following details:\n To help us understand what might have happened and find the best solution for you, could you please share a few details about how you've been using and caring for your accessories? This information will be incredibly valuable for our product specialists.\n \nTo assist our investigation, please share:\n• How long you've been using the accessories since receiving them (months, weeks)\n• Your cleaning routine (frequency, method, and products used)\n• Your sterilization habits (frequency, method, and equipment)\n• How you typically store the parts when not in use\n• Photos of the damaged areas (please encirlce the mentioned cracked parts)\n \nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n\nThank you once again for your understanding and support! We’re excited to help you resolve this issue as soon as possible!\n\nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57883340284313",
"type": "Comment",
"created_at": "2026-05-13T11:19:04Z",
"author_id": "53237732136345",
"author_name": "maria sandoval",
"author_role": "end-user",
"sender_type": "customer",
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"text": "Hi, I’m confused \n \n \n\n \n \nGet Outlook for iOS"
},
{
"conversation_id": "57876639519001",
"type": "Comment",
"created_at": "2026-05-13T07:56:40Z",
"author_id": "35460307111321",
"author_name": "BL-B2B-Angel",
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"text": "Request #1252353 \"Re: Momcozy Re: Re: From Momcozy...\" was closed and merged into this request. Last comment in request #1252353: \n This is a follow-up to your previous request #1070039 \"Re: From Momcozy: How would...\" \n Get Outlook for iOS"
},
{
"conversation_id": "57855021729817",
"type": "Comment",
"created_at": "2026-05-12T17:43:36Z",
"author_id": "53237732136345",
"author_name": "maria sandoval",
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"text": "This is a follow-up to your previous request #1070039 \"Re: From Momcozy: How would...\" \n \nHello, I am having issues with the container of my pump it’s cracking at the top of it and it feels like it’s not pumping as hard as it use too \n \n \n\n \n \nGet Outlook for iOS"
}
]
}
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"subject": "Re: Momcozy Re: Re: From Momcozy: How would you rate the support you received? Request #974341",
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"ticket": {
"id": 1252340,
"subject": "Re: Momcozy Re: Re: From Mo...",
"description": "This is a follow-up to your previous request #1070039 \"Re: From Momcozy: How would...\"\n\nHello, I am having issues with the container of my pump it’s cracking at the top of it and it feels like it’s not pumping as hard as it use too\n\nGet Outlook for iOS<https://aka.ms/o0ukef>\n________________________________\nFrom: Flora (Momcozy support) <support@momcozy.com>\nSent: Saturday, March 14, 2026 3:10:45 AM\nTo: maria sandoval <mariiaa-20@hotmail.ca>\nSubject: Momcozy Re: Re: From Momcozy: How would you rate the support you received? Request #974341\n\nHi there,\n\nThank you so much for your kind words! We’re delighted to hear that your replacement arrived safely and that you’re happy with our service. 😊\n\nIf you ever need any help or have questions down the road, please don’t hesitate to get in touch—we’re always here for you!\n\nWishing you all the very best! 🌸\n\nBest regards,\nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk<https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification>\n\nOn March 13, 2026 at 10:47:47 AM UTC, maria sandoval mariiaa-20@hotmail.ca wrote:\nReceived it, thank you so much ! Best customer service I’ve ever had. Have a wonderful day!\n\nGet Outlook for iOS<https://aka.ms/o0ukef>\n________________________________\nFrom: Flora (Momcozy support) <support@momcozy.com>\nSent: Wednesday, March 11, 2026 11:49:39 PM\nTo: maria sandoval <mariiaa-20@hotmail.ca>\nSubject: Momcozy Re: Re: From Momcozy: How would you rate the support you received? Request #974341\n\nHello,\n\nThank you for your reply!\n\nWe’ve checked the latest update, and your replacement is currently on its way. Please allow a few more days for delivery. Rest assured, it will arrive soon.\n\nBelow is your tracking information:\n📦 Tracking number: YT2606400705715387\n🔗 Track your replacement here: https://www.yuntrack.com/\n\nThank you for your patience and understanding. If you need any further assistance, please don’t hesitate to reach out!\n\nBest regards,\nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk<https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification>\n\nOn March 11, 2026 at 9:37:09 PM UTC, maria sandoval mariiaa-20@hotmail.ca wrote:\nHi just wanted to know an update of my new cups when will they be delivered\n\nGet Outlook for iOS<https://aka.ms/o0ukef>\n________________________________\nFrom: Momcozy support <support@momcozy.com>\nSent: Sunday, March 8, 2026 7:01:44 AM\nTo: maria sandoval <mariiaa-20@hotmail.ca>\nSubject: We apologize for bothering you again about your issue\n\n\nHi maria sandoval,\n\nThis is an automated system message.\n\nHope your day is going well! We will close this ticket if no further assistance is needed at this time, and you’re always welcome to reach out to us again for any follow-up needs.\n\nIf you still require our support with this issue, simply reply directly to this email and we will continue to follow up for you. For new inquiries, feel free to send us a new email—we’re always here to help!\n\nA copy of the latest update for your reference:\n\nHello,\n\nWe hope this message finds you in good spirits! 🌸\n\nThank you so much for providing the details we requested.\n\nWe’re happy to let you know that we’ll be sending the replacements to you as soon as possible! 💕\n________________________________\n🚚 The shipping time will be 7-12 working days. Please wait patiently.\n\nNote that we do not send an automatic tracking notification, but rest assured, it will arrive within the provided timeframe. 😊\n\nIf you need the tracking number, please contact us after 2 working days.\n\nTake care, and we wish you and your family all the very best. 💗 Thank you for trusting us with your needs!\n\nBest regards,\nMomcozy Customer Support Team\n________________________________\n🔔 Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.\n\nThank you so much for your time! If you need help in the future, please email me, and I will be happy to reopen the ticket for you.\n\nWarm regards,\nThe Momcozy Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk<https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification>\n\nOn March 5, 2026 at 2:26:13 AM UTC, maria sandoval mariiaa-20@hotmail.ca wrote:\nMaria Sandoval\nMaple, Ontario\nL6A0V1\n270 grand trunk ave\n6478016223\nNumber of cups 2\n\nGet Outlook for iOS<https://aka.ms/o0ukef>\nOn March 4, 2026 at 10:48:45 AM UTC, Flora support@momcozy.com wrote:\nHi,\n\nThank you so much for letting us know about the leak! We’re truly sorry for the inconvenience this has caused and we’ll do our best to resolve it quickly.\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nIn the meantime, here are some helpful steps many moms find useful:\n\nFlange Edge Leak\n✅ Ensure all parts are properly connected according to our tutorial video.\n✅ Gently inspect the accessories for any visible damage.\n✅ Replace pump parts every 1–3 months, or whenever you notice wear.\n🛑 Avoid long‑time heat sterilization, dishwashers, or microwaves to preserve the parts.\n\nMotor‑to‑Milk Cup Leak\n✅ Ensure the motor connection is completely dry.\n✅ If you see milk in the diaphragm area, clean it gently with a dry cloth.\n✅ Consider replacing the milk bowl if it’s been used for over 2 months.\n\nFlange Hole Leak\n✅ Maintain a comfortable, steady position while pumping.\n✅ When removing the pump, try doing so at a 45° forward angle.\n✅ For optimal performance, keep the milk level below 120 ml per session.\n✅ Wearing a supportive bra can help maintain a secure seal.\n\nIf the problem persists after trying these steps, we’d be more than happy to offer a replacement in any color we have in stock. Could you please provide your address information in the format below?\n\nName:\nProvince/State:\nCity:\nZip Code:\nStreet Address:\nContact Number:\nNumber of faulty CUP/S: 1 or 2?\n\nLooking forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team\n[9JR3G2-P0993]\n[9JR3G2-P0993]\n[9JR3G2-P0993]",
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"id": 57884322225305,
"body": "Hello,\n\nWe truly appreciate your quick feedback regarding the damaged breast pump accessories! Your experience means a lot to us, and we’re sorry for any trouble this may have caused.\n\nTo better analyze the issue you're experiencing, please kindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n \nPlease also provide the following details:\n To help us understand what might have happened and find the best solution for you, could you please share a few details about how you've been using and caring for your accessories? This information will be incredibly valuable for our product specialists.\n \nTo assist our investigation, please share:\n• How long you've been using the accessories since receiving them (months, weeks)\n• Your cleaning routine (frequency, method, and products used)\n• Your sterilization habits (frequency, method, and equipment)\n• How you typically store the parts when not in use\n• Photos of the damaged areas (please encirlce the mentioned cracked parts)\n \nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n\nThank you once again for your understanding and support! We’re excited to help you resolve this issue as soon as possible!\n\nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T11:59:10Z",
"author_id": 50576529644313,
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"body": "Hello,\n\nWe truly appreciate your quick feedback regarding the damaged breast pump accessories! Your experience means a lot to us, and we’re sorry for any trouble this may have caused.\n\n_**To better analyze the issue you're experiencing, please kindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.**_\n\n_**Please also provide the following details:**_\n\n* * *\nTo help us understand what might have happened and find the best solution for you, could you please share a few details about how you've been using and caring for your accessories? This information will be incredibly valuable for our product specialists.\n\nTo assist our investigation, please share:\n• How long you've been using the accessories since receiving them (months, weeks)\n• Your cleaning routine (frequency, method, and products used)\n• Your sterilization habits (frequency, method, and equipment)\n• How you typically store the parts when not in use\n• Photos of the damaged areas (please encirlce the mentioned cracked parts)\n\nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n\nThank you once again for your understanding and support! We’re excited to help you resolve this issue as soon as possible!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br><br>We truly appreciate your quick feedback regarding the damaged breast pump accessories! Your experience means a lot to us, and we’re sorry for any trouble this may have caused.<br><br><span style=\"color: rgb(1,135,71);\"><i><strong>To better analyze the issue you're experiencing, please kindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.</strong></i></span><br> <br><span style=\"color: rgb(1,135,71);\"><i><strong>Please also provide the following details:</strong></i></span><br><hr>To help us understand what might have happened and find the best solution for you, could you please share a few details about how you've been using and caring for your accessories? This information will be incredibly valuable for our product specialists.<br> <br>To assist our investigation, please share:<br>• How long you've been using the accessories since receiving them (months, weeks)<br>• Your cleaning routine (frequency, method, and products used)<br>• Your sterilization habits (frequency, method, and equipment)<br>• How you typically store the parts when not in use<br>• Photos of the damaged areas (please encirlce the mentioned cracked parts)<br> <br>Once we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.<br><br>Thank you once again for your understanding and support! We’re excited to help you resolve this issue as soon as possible!<br><br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n\nWe truly appreciate your quick feedback regarding the damaged breast pump accessories! Your experience means a lot to us, and we’re sorry for any trouble this may have caused.\n\nTo better analyze the issue you're experiencing, please kindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n \nPlease also provide the following details:\n To help us understand what might have happened and find the best solution for you, could you please share a few details about how you've been using and caring for your accessories? This information will be incredibly valuable for our product specialists.\n \nTo assist our investigation, please share:\n• How long you've been using the accessories since receiving them (months, weeks)\n• Your cleaning routine (frequency, method, and products used)\n• Your sterilization habits (frequency, method, and equipment)\n• How you typically store the parts when not in use\n• Photos of the damaged areas (please encirlce the mentioned cracked parts)\n \nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n\nThank you once again for your understanding and support! We’re excited to help you resolve this issue as soon as possible!\n\nBest regards,\nMomcozy Customer Support Team",
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"body": "Hi, I’m confused\n\n\n\nGet Outlook for iOS",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div style=\" font-size: 12pt;\">\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\" dir=\"ltr\">\nHi, I’m confused </div>\n</div>\n<div style=\" font-size: 12pt;\" dir=\"auto\">\n<br>\n</div>\n<div style=\" font-size: 12pt;\">\nGet <a href=\"https://aka.ms/o0ukef\" rel=\"noreferrer\">Outlook for iOS</a></div></div>",
"plain_body": "Hi, I’m confused \n \n \n\n\n \n \nGet Outlook for iOS",
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