提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252250",
"subject": "Issue With One Momcozy Pump Connection and Performance",
"description": "Hello Momcozy Support,\n\nI am having an issue with one of my pumps. The pump turns on and works, but it does not automatically connect/configure properly with the Momcozy app like my other pump does.\n\nI also noticed that the blinking light flashes very slowly, and the pump does not work the same as the other one. The speed/suction feels much slower compared to the second pump.\n\nAnother problem is that sometimes there is an overflow/leak, but I do not receive any notification from the app.\n\nCould you please help me understand what might be causing this issue and what I can do to fix it?\n\nThank you for your support.",
"status": "pending",
"priority": "high",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T17:14:15Z",
"updated_at": "2026-05-13T06:58:20Z"
},
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"category_name": "CPI::Weak suction",
"category_value": "cpi__weak_suction",
"category_zh": "吸力弱"
},
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"type": "Comment",
"created_at": "2026-05-13T06:58:20Z",
"author_id": "50230161965337",
"author_name": "RT-CD-Pump-Trista",
"author_role": "agent",
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"text": "Hello,\n \nThank you for your reply and for providing this information. We apologize for any inconvenience.\n \n● To better analyze the issue you are experiencing, please provide the UDI (Unique Device Identifier) information from the bottom of the packaging box and a picture of the bottom of the motor. You can obtain the UDI by scanning the QR code next to the production date and SN (Serial Number) on the packaging box. If the packaging box has been discarded or there is no UDI label on the box, you can also obtain the product serial number by scanning the QR code on the bottom of the device.\n \nPlease confirm your address.\n \nGeri maja\n9144004990\n127 Fairfax av, Hawthorne, NY 10532\n \nInitial Check: Have you ever received a full milk reminder since enabling the feature? If the answer is no, could you please provide the Serial Number (SN) of your AIR 1 Pump? This will allow us to perform a calibration to ensure the sensor is functioning correctly.\n \nRecent Changes: If you did receive reminders initially but they have stopped recently, could you please share the current version of your APP and the firmware of your AIR 1 Pump? It's important to ensure both are up-to-date as outdated software may cause functional issues. You can find these details in the APP settings.\n \nTesting Scenario: Additionally, if the reminder doesn't go off while you're wearing the pump, have you tried placing it down statically after pumping to see if it triggers then? This will help us understand if the issue is related to specific usage conditions.\n \nThank you for your support and cooperation. Please feel free to contact us if you have any questions.\n \nWe look forward to your reply.\n \nBest regards, \nMomcozy Customer Support Team"
},
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"created_at": "2026-05-12T19:32:26Z",
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"text": "You can tell the difference between lights & i have turned them on both on the same time. They both have collect milk. Only one shows!"
},
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"text": "I’ve already done that. Still same problem."
},
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"created_at": "2026-05-12T17:48:55Z",
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"author_name": "AI Agent-Kate",
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"text": "Dear geri.maja98, \n Thank you for your message. We hope you're doing well! \n I'm sorry to hear about the issues you're experiencing with your Momcozy Air 1 pump. Let's work through some troubleshooting steps to address the problems: \n \n \n App Connection Issue: \n \n Ensure the pump is fully charged and the Momcozy app is updated to the latest version. \n Try reconnecting the pump to the app by following the pairing instructions in the user manual. \n If the issue persists, reset the pump and attempt the pairing process again. \n \n \n \n Slow Blinking Light and Reduced Suction: \n \n Fully charge the pump to ensure it has enough power. \n Turn on the pump and set it to Expression Mode. \n Place your finger over the suction port, alternately blocking and releasing it, and listen for the airflow sound. Gradually increase the suction level and check if the sound becomes louder. \n Ensure all accessories are securely connected, and your bra provides a snug fit for proper attachment. \n Verify that you are using the correct flange size by measuring both nipples when erect. \n Inspect the accessories for wear or damage, as worn-out parts can affect suction. Replace parts every three months for optimal performance. \n \n \n \n Overflow/Leak Without App Notification: \n \n Ensure the pump is properly positioned and the flange is securely attached to prevent leaks. \n Sit upright while pumping to avoid milk backflow into the tubes. \n Check the app settings to ensure notifications are enabled for overflow alerts. \n \n \n \n If the issues persist after trying these steps, please let us know. \n Best regards,\n\nMomcozy Customer Support Team"
},
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"created_at": "2026-05-12T17:14:15Z",
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"text": "Hello Momcozy Support, I am having an issue with one of my pumps. The pump turns on and works, but it does not automatically connect/configure properly with the Momcozy app like my other pump does. I also noticed that the blinking light flashes very slowly, and the pump does not work the same as the other one. The speed/suction feels much slower compared to the second pump. Another problem is that sometimes there is an overflow/leak, but I do not receive any notification from the app. Could you please help me understand what might be causing this issue and what I can do to fix it? Thank you for your support."
}
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"body": "Hello,\n\nThank you for your reply and for providing this information. We apologize for any inconvenience.\n\n● To better analyze the issue you are experiencing, please provide the UDI (Unique Device Identifier) information from the bottom of the packaging box and a picture of the bottom of the motor. You can obtain the UDI by scanning the QR code next to the production date and SN (Serial Number) on the packaging box. If the packaging box has been discarded or there is no UDI label on the box, you can also obtain the product serial number by scanning the QR code on the bottom of the device.\n\n**Please confirm your address.**\n\nGeri maja\n9144004990\n127 Fairfax av, Hawthorne, NY 10532\n\nInitial Check: Have you ever received a full milk reminder since enabling the feature? If the answer is no, could you please provide the Serial Number (SN) of your AIR 1 Pump? This will allow us to perform a calibration to ensure the sensor is functioning correctly.\n\nRecent Changes: If you did receive reminders initially but they have stopped recently, could you please share the current version of your APP and the firmware of your AIR 1 Pump? It's important to ensure both are up-to-date as outdated software may cause functional issues. You can find these details in the APP settings.\n\nTesting Scenario: Additionally, if the reminder doesn't go off while you're wearing the pump, have you tried placing it down statically after pumping to see if it triggers then? This will help us understand if the issue is related to specific usage conditions.\n\nThank you for your support and cooperation. Please feel free to contact us if you have any questions.\n\nWe look forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for your reply and for providing this information. We apologize for any inconvenience.<br> <br>● To better analyze the issue you are experiencing, please provide the UDI (Unique Device Identifier) information from the bottom of the packaging box and a picture of the bottom of the motor. You can obtain the UDI by scanning the QR code next to the production date and SN (Serial Number) on the packaging box. If the packaging box has been discarded or there is no UDI label on the box, you can also obtain the product serial number by scanning the QR code on the bottom of the device.<br> <br><strong>Please confirm your address.</strong><br> <br>Geri maja<br>9144004990<br>127 Fairfax av, Hawthorne, NY 10532<br> <br>Initial Check: Have you ever received a full milk reminder since enabling the feature? If the answer is no, could you please provide the Serial Number (SN) of your AIR 1 Pump? This will allow us to perform a calibration to ensure the sensor is functioning correctly.<br> <br>Recent Changes: If you did receive reminders initially but they have stopped recently, could you please share the current version of your APP and the firmware of your AIR 1 Pump? It's important to ensure both are up-to-date as outdated software may cause functional issues. You can find these details in the APP settings.<br> <br>Testing Scenario: Additionally, if the reminder doesn't go off while you're wearing the pump, have you tried placing it down statically after pumping to see if it triggers then? This will help us understand if the issue is related to specific usage conditions.<br> <br>Thank you for your support and cooperation. Please feel free to contact us if you have any questions.<br> <br>We look forward to your reply.<br> <br>Best regards, <br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for your reply and for providing this information. We apologize for any inconvenience.\n \n● To better analyze the issue you are experiencing, please provide the UDI (Unique Device Identifier) information from the bottom of the packaging box and a picture of the bottom of the motor. You can obtain the UDI by scanning the QR code next to the production date and SN (Serial Number) on the packaging box. If the packaging box has been discarded or there is no UDI label on the box, you can also obtain the product serial number by scanning the QR code on the bottom of the device.\n \nPlease confirm your address.\n \nGeri maja\n9144004990\n127 Fairfax av, Hawthorne, NY 10532\n \nInitial Check: Have you ever received a full milk reminder since enabling the feature? If the answer is no, could you please provide the Serial Number (SN) of your AIR 1 Pump? This will allow us to perform a calibration to ensure the sensor is functioning correctly.\n \nRecent Changes: If you did receive reminders initially but they have stopped recently, could you please share the current version of your APP and the firmware of your AIR 1 Pump? It's important to ensure both are up-to-date as outdated software may cause functional issues. You can find these details in the APP settings.\n \nTesting Scenario: Additionally, if the reminder doesn't go off while you're wearing the pump, have you tried placing it down statically after pumping to see if it triggers then? This will help us understand if the issue is related to specific usage conditions.\n \nThank you for your support and cooperation. Please feel free to contact us if you have any questions.\n \nWe look forward to your reply.\n \nBest regards, \nMomcozy Customer Support Team",
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"body": "You can tell the difference between lights & i have turned them on both on the same time. They both have collect milk. Only one shows!",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">You can tell the difference between lights & i have turned them on both on the same time. They both have collect milk. Only one shows!</div><div><br><div></div></div></div>",
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"body": "I’ve already done that. Still same problem.",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">I’ve already done that. Still same problem.</div><div><br><div></div></div></div>",
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"body": "Dear geri.maja98,\n\nThank you for your message. We hope you're doing well!\n\nI'm sorry to hear about the issues you're experiencing with your Momcozy Air 1 pump. Let's work through some troubleshooting steps to address the problems:\n1. **App Connection Issue**:\n\n2. **Slow Blinking Light and Reduced Suction**:\n\n3. **Overflow/Leak Without App Notification**:\n\nIf the issues persist after trying these steps, please let us know.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Dear geri.maja98,</p>\n<p dir=\"auto\">Thank you for your message. We hope you're doing well!</p>\n<p dir=\"auto\">I'm sorry to hear about the issues you're experiencing with your Momcozy Air 1 pump. Let's work through some troubleshooting steps to address the problems:</p>\n<ol dir=\"auto\">\n<li>\n<p dir=\"auto\"><strong>App Connection Issue</strong>:</p>\n<ul dir=\"auto\">\n<li>Ensure the pump is fully charged and the Momcozy app is updated to the latest version.</li>\n<li>Try reconnecting the pump to the app by following the pairing instructions in the user manual.</li>\n<li>If the issue persists, reset the pump and attempt the pairing process again.</li>\n</ul>\n</li>\n<li>\n<p dir=\"auto\"><strong>Slow Blinking Light and Reduced Suction</strong>:</p>\n<ul dir=\"auto\">\n<li>Fully charge the pump to ensure it has enough power.</li>\n<li>Turn on the pump and set it to Expression Mode.</li>\n<li>Place your finger over the suction port, alternately blocking and releasing it, and listen for the airflow sound. Gradually increase the suction level and check if the sound becomes louder.</li>\n<li>Ensure all accessories are securely connected, and your bra provides a snug fit for proper attachment.</li>\n<li>Verify that you are using the correct flange size by measuring both nipples when erect.</li>\n<li>Inspect the accessories for wear or damage, as worn-out parts can affect suction. Replace parts every three months for optimal performance.</li>\n</ul>\n</li>\n<li>\n<p dir=\"auto\"><strong>Overflow/Leak Without App Notification</strong>:</p>\n<ul dir=\"auto\">\n<li>Ensure the pump is properly positioned and the flange is securely attached to prevent leaks.</li>\n<li>Sit upright while pumping to avoid milk backflow into the tubes.</li>\n<li>Check the app settings to ensure notifications are enabled for overflow alerts.</li>\n</ul>\n</li>\n</ol>\n<p dir=\"auto\">If the issues persist after trying these steps, please let us know.</p>\n<p dir=\"auto\">Best regards,<br>\nMomcozy Customer Support Team</p></div>",
"plain_body": "Dear geri.maja98, \n Thank you for your message. We hope you're doing well! \n I'm sorry to hear about the issues you're experiencing with your Momcozy Air 1 pump. Let's work through some troubleshooting steps to address the problems: \n \n \n App Connection Issue: \n \n Ensure the pump is fully charged and the Momcozy app is updated to the latest version. \n Try reconnecting the pump to the app by following the pairing instructions in the user manual. \n If the issue persists, reset the pump and attempt the pairing process again. \n \n \n \n Slow Blinking Light and Reduced Suction: \n \n Fully charge the pump to ensure it has enough power. \n Turn on the pump and set it to Expression Mode. \n Place your finger over the suction port, alternately blocking and releasing it, and listen for the airflow sound. Gradually increase the suction level and check if the sound becomes louder. \n Ensure all accessories are securely connected, and your bra provides a snug fit for proper attachment. \n Verify that you are using the correct flange size by measuring both nipples when erect. \n Inspect the accessories for wear or damage, as worn-out parts can affect suction. Replace parts every three months for optimal performance. \n \n \n \n Overflow/Leak Without App Notification: \n \n Ensure the pump is properly positioned and the flange is securely attached to prevent leaks. \n Sit upright while pumping to avoid milk backflow into the tubes. \n Check the app settings to ensure notifications are enabled for overflow alerts. \n \n \n \n If the issues persist after trying these steps, please let us know. \n Best regards,\n\nMomcozy Customer Support Team",
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"body": " \n\nHello Momcozy Support,\n\nI am having an issue with one of my pumps. The pump turns on and works, but it does not automatically connect/configure properly with the Momcozy app like my other pump does.\n\nI also noticed that the blinking light flashes very slowly, and the pump does not work the same as the other one. The speed/suction feels much slower compared to the second pump.\n\nAnother problem is that sometimes there is an overflow/leak, but I do not receive any notification from the app.\n\nCould you please help me understand what might be causing this issue and what I can do to fix it?\n\nThank you for your support.",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div><div><img src=\"https://rootglobal.zendesk.com/attachments/token/U7vAgbyuOXHga7wIynoaJVMT2/?name=IMG_4926.png\" style=\"max-width: 100%;\"></div></div><div><div style=\"font-size: inherit;\">Hello Momcozy Support,<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">I am having an issue with one of my pumps. The pump turns on and works, but it does not automatically connect/configure properly with the Momcozy app like my other pump does.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">I also noticed that the blinking light flashes very slowly, and the pump does not work the same as the other one. The speed/suction feels much slower compared to the second pump.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">Another problem is that sometimes there is an overflow/leak, but I do not receive any notification from the app.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">Could you please help me understand what might be causing this issue and what I can do to fix it?<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">Thank you for your support.</div></div></div>",
"plain_body": "Hello Momcozy Support, I am having an issue with one of my pumps. The pump turns on and works, but it does not automatically connect/configure properly with the Momcozy app like my other pump does. I also noticed that the blinking light flashes very slowly, and the pump does not work the same as the other one. The speed/suction feels much slower compared to the second pump. Another problem is that sometimes there is an overflow/leak, but I do not receive any notification from the app. Could you please help me understand what might be causing this issue and what I can do to fix it? Thank you for your support.",
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