无中文翻译文本
与 Andrew 的对话
Conversation with Andrew
客服备注 / Agents notes
34029476051481notification delays, and excessive notifications without motion
通知延迟，以及在没有移动的情况下出现过多的通知
Zendesk 既有问题分类
34154549939865EPI::No motion tracking or alerts
value:
epi__no_motion_tracking_or_alerts无移动追踪或提醒
销售渠道 / 来源渠道
32685292044825Unknown
value:
unknown产品型号 / 产品线
33749938239513electrical::Baby Monitor::BM04
value:
electrical__baby_monitor__bm04核心信息
产品字段
空
会话渠道
{"chat_transcript": 6, "whatsapp": 5}
本地 channel
Agent
更新时间
2026-05-13T17:20:19Z
Requester
空
模型
gemini-3-flash-preview
中文整合阅读文本
【标题】：与 Andrew 的对话
【分类】：无移动追踪或提醒
【产品型号】：BM04
【客服备注】：通知延迟，以及在没有移动的情况下出现过多的通知
【描述】：与 Andrew 的对话
【会话详情】：
(2026-05-12 17:38:19) 客户 Andrew 咨询 BM04 婴儿监视器通知延迟 20-30 分钟及空报问题。客户已尝试重装 App、重置设备及路由器，均未解决。机器人引导客户留言。客户留下姓名 Andrew Livelli，邮箱 andrewtl96@gmail.com，并重申问题严重影响对孩子的监控。
(2026-05-13 16:22:00) 客服 Momcozy Juana 回复：表示理解通知准确性的重要性，并致歉。要求客户提供订单号及延迟/过多通知的视频，以便进一步分析。
【分类】：无移动追踪或提醒
【产品型号】：BM04
【客服备注】：通知延迟，以及在没有移动的情况下出现过多的通知
【描述】：与 Andrew 的对话
【会话详情】：
(2026-05-12 17:38:19) 客户 Andrew 咨询 BM04 婴儿监视器通知延迟 20-30 分钟及空报问题。客户已尝试重装 App、重置设备及路由器，均未解决。机器人引导客户留言。客户留下姓名 Andrew Livelli，邮箱 andrewtl96@gmail.com，并重申问题严重影响对孩子的监控。
(2026-05-13 16:22:00) 客服 Momcozy Juana 回复：表示理解通知准确性的重要性，并致歉。要求客户提供订单号及延迟/过多通知的视频，以便进一步分析。
描述与翻译
中文描述
与 Andrew 的对话
英文/原始描述
Conversation with Andrew
Conversation 中文翻译
全部自定义字段
| field_id | 显示名 / 选项名 | value |
|---|---|---|
32685292044825 | Unknown | unknown |
33749938239513 | electrical::Baby Monitor::BM04 | electrical__baby_monitor__bm04 |
34029476051481 | notification delays, and excessive notifications without motion | |
34154549939865 | EPI::No motion tracking or alerts | epi__no_motion_tracking_or_alerts |
更多原始信息
提取后的分类输入 JSON
{
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"text": "(00:21:51) Momcozy Juana: Hello Andrew,\n\n \n\nThank you for sharing these details with us. \n\n \n\nWe completely understand how important timely and accurate notifications are, especially when it comes to monitoring your son. We're sorry for the inconvenience this has caused.\n\n \n\nTo assist you further, could you please provide your order number? Additionally, if possible, could you send us a video demonstrating the delayed or excessive notifications? This will help us analyze the issue more effectively and work towards a solution.\n\n \n\nLooking forward to your response!"
},
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"text": "(01:15:33) Andrew: Hello. Recently my wife and I have been receiving excessive and delayed notifications for the camera we have for our son. \n\nAbout a week ago, we started getting notified for movement/loud sound 20-30 minutes after the movement or sound happened. \n\nThe app will also send excessive notifications after that time frame when nothing has happened for an hour. \n\nWe have deleted/redownloaded the app, removed the device all together and re added it, reset our router… nothing has fixed this issue. \n\nThis is a concern as we use the notifications throughout the day to monitor our child and now the app is useless\n\n(01:15:43) Momcozy: Could you please let me know which Momcozy product model you’re using? (You can usually find the model number on the bottom of your device or on the packaging box!) This will help me give you the most accurate support for your situation.\n\n(01:22:32) Andrew: Bm04\n\n(01:22:45) Momcozy: To help you out as quickly as possible, could you let me know the number one issue or question you’d like us to focus on with your BM04 camera notifications? Your feedback will help us get this sorted for you!\n\n(01:24:58) Andrew: Nuisance Notifications\n\n(01:25:08) Momcozy: The BM04 camera offers auto recording features, including motion detection. There’s a setup guide specifically for Motion Detection Recording on BM03 and BM04 models that you can use to review or adjust these settings. At this time, I don’t have a confirmed solution for the excessive or delayed notifications you’re experiencing. If you’d like to fine-tune motion-related alerts, I recommend checking out the BM03/BM04 motion detection recording setup guide for detailed steps.\n\n(01:25:11) Momcozy: Thank you so much for sharing the details about your BM04 camera! I understand how frustrating those delayed and excessive notifications can be, especially when you rely on them for your little one’s safety. For your BM04, there’s a motion detection recording setup guide that can help you review and adjust your notification settings. This might help reduce those nuisance alerts and get things back on track. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n\n(01:26:52) Andrew: Can I speak to a live person?\n\n(01:26:55) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(01:27:11) Andrew: Leave a message\n\n(01:27:15) Momcozy: Could you please let me know your name and email address?\n\n(01:27:38) Andrew: name: Andrew Livelli\n\nemail: andrewtl96@gmail.com\n\n(01:27:42) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n\n 1. Your order number (if you don't have one, you can leave it blank):\n\n 2. Product model/name:\n\n 3. Description of specific needs: \n\n We will convert your message into a work order and synchronize it to the support team as soon as possible~ \n\n Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ \n\n Thank you for using the online chat. Wish you a pleasant day.😊\n\n(01:28:18) Andrew: Hello. I have a BM04 \n\n Recently my wife and I have been receiving excessive and delayed notifications for the camera we have for our son. \n\nAbout a week ago, we started getting notified for movement/loud sound 20-30 minutes after the movement or sound happened. \n\nThe app will also send excessive notifications after that time frame when nothing has happened for an hour. \n\nWe have deleted/redownloaded the app, removed the device all together and re added it, reset our router… nothing has fixed this issue. \n\nThis is a concern as we use the notifications throughout the day to monitor our child and now the app is useless"
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翻译 JSON
{
"translated_subject": "与 Andrew 的对话",
"translated_description": "与 Andrew 的对话",
"translated_agents_notes": "通知延迟，以及在没有移动的情况下出现过多的通知",
"translated_category_label": "无移动追踪或提醒",
"translated_messages": [
{
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"created_at": "2026-05-13T17:20:19Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
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},
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"translated_text": "(00:21:51) Momcozy Juana: 您好 Andrew，\n\n感谢您与我们分享这些细节。\n\n我们完全理解及时且准确的通知是多么重要，尤其是在监控您的儿子时。对于给您带来的不便，我们深表歉意。\n\n为了进一步协助您，能否请您提供您的订单号？此外，如果可能的话，您能否给我们发送一段演示通知延迟或过多的视频？这将帮助我们更有效地分析问题并寻求解决方案。\n\n期待您的回复！"
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"translated_text": "(01:15:33) Andrew: 您好。最近我和妻子一直收到用于监控儿子的摄像机的过多且延迟的通知。\n\n大约一周前，我们开始在移动或声响发生 20-30 分钟后收到通知。\n\n在那个时间段之后，即使一个小时内什么都没发生，App 也会发送过多的通知。\n\n我们已经卸载并重新下载了 App，完全删除了设备并重新添加，重置了我们的路由器……但没有任何办法解决这个问题。\n\n这令人担忧，因为我们全天都通过通知来监控我们的孩子，现在这个 App 已经没用了。\n\n(01:15:43) Momcozy: 请问您使用的是哪款 Momcozy 产品型号？（您通常可以在设备底部或包装盒上找到型号！）这将帮助我为您提供最准确的支持。\n\n(01:22:32) Andrew: Bm04\n\n(01:22:45) Momcozy: 为了尽快帮您解决，能否告诉我您希望我们针对您的 BM04 摄像机通知关注的首要问题或疑问？您的反馈将帮助我们为您解决此问题！\n\n(01:24:58) Andrew: 骚扰通知 (Nuisance Notifications)\n\n(01:25:08) Momcozy: BM04 摄像机提供自动录制功能，包括移动检测。BM03 和 BM04 型号有专门的移动检测录制设置指南，您可以用来查看或调整这些设置。目前，我还没有针对您遇到的过多或延迟通知的确切解决方案。如果您想微调与移动相关的警报，我建议查看 BM03/BM04 移动检测录制设置指南以获取详细步骤。\n\n(01:25:11) Momcozy: 非常感谢您分享关于 BM04 摄像机的详细信息！我理解那些延迟和过多的通知有多令人沮丧，尤其是在您依靠它们来保证宝宝安全的时候。对于您的 BM04，有一份移动检测录制设置指南可以帮助您查看和调整通知设置。这可能有助于减少那些骚扰警报并让一切重回正轨。您可以先尝试一下。如果仍未解决问题，请随时联系我们，我们将为您执行下一步操作。\n\n(01:26:52) Andrew: 我可以和人工客服通话吗？\n\n(01:26:55) Momcozy: 抱歉，我们的客服代表目前正忙/离线。请稍后尝试再次联系我们，或点击下方的 [留言] 按钮提交您的具体需求。一旦您留言，将自动创建一个工单，我们的人工客服会及时跟进！\n\n留言，稍后再试\n\n(01:27:11) Andrew: 留言\n\n(01:27:15) Momcozy: 请问您的姓名和电子邮件地址是什么？\n\n(01:27:38) Andrew: 姓名: Andrew Livelli\n\n电子邮箱: andrewtl96@gmail.com\n\n(01:27:42) Momcozy: 请留下以下信息，这将帮助我们更快、更准确地解决您的问题：\n\n1. 您的订单号（如果没有，可以留空）：\n\n2. 产品型号/名称：\n\n3. 具体需求描述：\n\n我们将尽快将您的信息转化为工单并同步给支持团队~\n\n请放心，我们会主动在 24 小时内与您联系并给您满意的回复！如果您以后还有其他补充，请随时在此留言，我们会及时查看~\n\n感谢使用在线聊天。祝您度过愉快的一天。😊\n\n(01:28:18) Andrew: 您好。我有一个 BM04。\n\n最近我和妻子一直收到用于监控儿子的摄像机的过多且延迟的通知。\n\n大约一周前，我们开始在移动或声响发生 20-30 分钟后收到通知。\n\n在那个时间段之后，即使一个小时内什么都没发生，App 也会发送过多的通知。\n\n我们已经卸载并重新下载了 App，完全删除了设备并重新添加，重置了我们的路由器……但没有任何办法解决这个问题。\n\n这令人担忧，因为我们全天都通过通知来监控我们的孩子，现在这个 App 已经没用了。"
},
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"conversation_id": "57854931286169",
"created_at": "2026-05-12T17:38:19Z",
"sender_type": "system",
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},
{
"conversation_id": "57854646280345",
"created_at": "2026-05-12T17:27:43Z",
"sender_type": "internal",
"author_name": "Andrew",
"channel": "whatsapp",
"translated_text": "与 Andrew 的对话"
},
{
"conversation_id": "57854646280217",
"created_at": "2026-05-12T17:27:43Z",
"sender_type": "system",
"author_name": "",
"channel": "whatsapp",
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}
],
"chinese_reading_text": "【标题】：与 Andrew 的对话\n【分类】：无移动追踪或提醒\n【产品型号】：BM04\n【客服备注】：通知延迟，以及在没有移动的情况下出现过多的通知\n【描述】：与 Andrew 的对话\n【会话详情】：\n(2026-05-12 17:38:19) 客户 Andrew 咨询 BM04 婴儿监视器通知延迟 20-30 分钟及空报问题。客户已尝试重装 App、重置设备及路由器，均未解决。机器人引导客户留言。客户留下姓名 Andrew Livelli，邮箱 andrewtl96@gmail.com，并重申问题严重影响对孩子的监控。\n(2026-05-13 16:22:00) 客服 Momcozy Juana 回复：表示理解通知准确性的重要性，并致歉。要求客户提供订单号及延迟/过多通知的视频，以便进一步分析。",
"translation_notes": [
"原文中包含多段重复的系统事件（ChatStartedEvent/ChatEndedEvent），已按要求保留。"
]
}
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"body": "(01:15:33) Andrew: Hello. Recently my wife and I have been receiving excessive and delayed notifications for the camera we have for our son. \nAbout a week ago, we started getting notified for movement/loud sound 20-30 minutes after the movement or sound happened. \nThe app will also send excessive notifications after that time frame when nothing has happened for an hour. \nWe have deleted/redownloaded the app, removed the device all together and re added it, reset our router… nothing has fixed this issue. \nThis is a concern as we use the notifications throughout the day to monitor our child and now the app is useless\n(01:15:43) Momcozy: Could you please let me know which Momcozy product model you’re using? (You can usually find the model number on the bottom of your device or on the packaging box!) This will help me give you the most accurate support for your situation.\n(01:22:32) Andrew: Bm04\n(01:22:45) Momcozy: To help you out as quickly as possible, could you let me know the number one issue or question you’d like us to focus on with your BM04 camera notifications? Your feedback will help us get this sorted for you!\n(01:24:58) Andrew: Nuisance Notifications\n(01:25:08) Momcozy: The BM04 camera offers auto recording features, including motion detection. There’s a setup guide specifically for Motion Detection Recording on BM03 and BM04 models that you can use to review or adjust these settings. At this time, I don’t have a confirmed solution for the excessive or delayed notifications you’re experiencing. If you’d like to fine-tune motion-related alerts, I recommend checking out the BM03/BM04 motion detection recording setup guide for detailed steps.\n(01:25:11) Momcozy: Thank you so much for sharing the details about your BM04 camera! I understand how frustrating those delayed and excessive notifications can be, especially when you rely on them for your little one’s safety. For your BM04, there’s a motion detection recording setup guide that can help you review and adjust your notification settings. This might help reduce those nuisance alerts and get things back on track. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n(01:26:52) Andrew: Can I speak to a live person?\n(01:26:55) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER\n(01:27:11) Andrew: Leave a message\n(01:27:15) Momcozy: Could you please let me know your name and email address?\n(01:27:38) Andrew: name: Andrew Livelli\nemail: andrewtl96@gmail.com\n(01:27:42) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:\n\n 1. Your order number (if you don't have one, you can leave it blank):\n 2. Product model/name:\n 3. Description of specific needs:\n\nWe will convert your message into a work order and synchronize it to the support team as soon as possible~\n\nPlease rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~\n\nThank you for using the online chat. Wish you a pleasant day.😊\n(01:28:18) Andrew: Hello. I have a BM04\n\nRecently my wife and I have been receiving excessive and delayed notifications for the camera we have for our son. \nAbout a week ago, we started getting notified for movement/loud sound 20-30 minutes after the movement or sound happened. \nThe app will also send excessive notifications after that time frame when nothing has happened for an hour. \nWe have deleted/redownloaded the app, removed the device all together and re added it, reset our router… nothing has fixed this issue. \nThis is a concern as we use the notifications throughout the day to monitor our child and now the app is useless",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(01:15:33) Andrew: Hello. Recently my wife and I have been receiving excessive and delayed notifications for the camera we have for our son. \n<br>About a week ago, we started getting notified for movement/loud sound 20-30 minutes after the movement or sound happened. \n<br>The app will also send excessive notifications after that time frame when nothing has happened for an hour. \n<br>We have deleted/redownloaded the app, removed the device all together and re added it, reset our router… nothing has fixed this issue. \n<br>This is a concern as we use the notifications throughout the day to monitor our child and now the app is useless\n<br>(01:15:43) Momcozy: Could you please let me know which Momcozy product model you’re using? (You can usually find the model number on the bottom of your device or on the packaging box!) This will help me give you the most accurate support for your situation.\n<br>(01:22:32) Andrew: Bm04\n<br>(01:22:45) Momcozy: To help you out as quickly as possible, could you let me know the number one issue or question you’d like us to focus on with your BM04 camera notifications? Your feedback will help us get this sorted for you!\n<br>(01:24:58) Andrew: Nuisance Notifications\n<br>(01:25:08) Momcozy: The BM04 camera offers auto recording features, including motion detection. There’s a setup guide specifically for Motion Detection Recording on BM03 and BM04 models that you can use to review or adjust these settings. At this time, I don’t have a confirmed solution for the excessive or delayed notifications you’re experiencing. If you’d like to fine-tune motion-related alerts, I recommend checking out the BM03/BM04 motion detection recording setup guide for detailed steps.\n<br>(01:25:11) Momcozy: Thank you so much for sharing the details about your BM04 camera! I understand how frustrating those delayed and excessive notifications can be, especially when you rely on them for your little one’s safety. For your BM04, there’s a motion detection recording setup guide that can help you review and adjust your notification settings. This might help reduce those nuisance alerts and get things back on track. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n<br>(01:26:52) Andrew: Can I speak to a live person?\n<br>(01:26:55) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!</p>\n\n<p dir=\"auto\">LEAVE A MESSAGE, TRY AGAIN LATER\n<br>(01:27:11) Andrew: Leave a message\n<br>(01:27:15) Momcozy: Could you please let me know your name and email address?\n<br>(01:27:38) Andrew: name: Andrew Livelli\n<br>email: <a href=\"mailto:andrewtl96@gmail.com\" rel=\"noreferrer\">andrewtl96@gmail.com</a>\n<br>(01:27:42) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:</p>\n\n<p dir=\"auto\"> 1. Your order number (if you don't have one, you can leave it blank):\n<br> 2. Product model/name:\n<br> 3. Description of specific needs:</p>\n\n<p dir=\"auto\">We will convert your message into a work order and synchronize it to the support team as soon as possible~</p>\n\n<p dir=\"auto\">Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~</p>\n\n<p dir=\"auto\">Thank you for using the online chat. Wish you a pleasant day.😊\n<br>(01:28:18) Andrew: Hello. I have a BM04</p>\n\n<p dir=\"auto\">Recently my wife and I have been receiving excessive and delayed notifications for the camera we have for our son. \n<br>About a week ago, we started getting notified for movement/loud sound 20-30 minutes after the movement or sound happened. \n<br>The app will also send excessive notifications after that time frame when nothing has happened for an hour. \n<br>We have deleted/redownloaded the app, removed the device all together and re added it, reset our router… nothing has fixed this issue. \n<br>This is a concern as we use the notifications throughout the day to monitor our child and now the app is useless</p></div>",
"plain_body": "(01:15:33) Andrew: Hello. Recently my wife and I have been receiving excessive and delayed notifications for the camera we have for our son. \n\nAbout a week ago, we started getting notified for movement/loud sound 20-30 minutes after the movement or sound happened. \n\nThe app will also send excessive notifications after that time frame when nothing has happened for an hour. \n\nWe have deleted/redownloaded the app, removed the device all together and re added it, reset our router… nothing has fixed this issue. \n\nThis is a concern as we use the notifications throughout the day to monitor our child and now the app is useless\n\n(01:15:43) Momcozy: Could you please let me know which Momcozy product model you’re using? (You can usually find the model number on the bottom of your device or on the packaging box!) This will help me give you the most accurate support for your situation.\n\n(01:22:32) Andrew: Bm04\n\n(01:22:45) Momcozy: To help you out as quickly as possible, could you let me know the number one issue or question you’d like us to focus on with your BM04 camera notifications? Your feedback will help us get this sorted for you!\n\n(01:24:58) Andrew: Nuisance Notifications\n\n(01:25:08) Momcozy: The BM04 camera offers auto recording features, including motion detection. There’s a setup guide specifically for Motion Detection Recording on BM03 and BM04 models that you can use to review or adjust these settings. At this time, I don’t have a confirmed solution for the excessive or delayed notifications you’re experiencing. If you’d like to fine-tune motion-related alerts, I recommend checking out the BM03/BM04 motion detection recording setup guide for detailed steps.\n\n(01:25:11) Momcozy: Thank you so much for sharing the details about your BM04 camera! I understand how frustrating those delayed and excessive notifications can be, especially when you rely on them for your little one’s safety. For your BM04, there’s a motion detection recording setup guide that can help you review and adjust your notification settings. This might help reduce those nuisance alerts and get things back on track. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n\n(01:26:52) Andrew: Can I speak to a live person?\n\n(01:26:55) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(01:27:11) Andrew: Leave a message\n\n(01:27:15) Momcozy: Could you please let me know your name and email address?\n\n(01:27:38) Andrew: name: Andrew Livelli\n\nemail: andrewtl96@gmail.com\n\n(01:27:42) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n\n 1. Your order number (if you don't have one, you can leave it blank):\n\n 2. Product model/name:\n\n 3. Description of specific needs: \n\n We will convert your message into a work order and synchronize it to the support team as soon as possible~ \n\n Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ \n\n Thank you for using the online chat. Wish you a pleasant day.😊\n\n(01:28:18) Andrew: Hello. I have a BM04 \n\n Recently my wife and I have been receiving excessive and delayed notifications for the camera we have for our son. \n\nAbout a week ago, we started getting notified for movement/loud sound 20-30 minutes after the movement or sound happened. \n\nThe app will also send excessive notifications after that time frame when nothing has happened for an hour. \n\nWe have deleted/redownloaded the app, removed the device all together and re added it, reset our router… nothing has fixed this issue. \n\nThis is a concern as we use the notifications throughout the day to monitor our child and now the app is useless",
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