提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252242",
"subject": "Re: Order #JJ1675464 confirmed",
"description": "Hello, please cancel my order before it ships thank you \n\nOn Monday, May 11, 2026, momcozy wrote:\n\nOrder #JJ1675464\n\nThank you for your order!\n\nWe're getting your order ready to be shipped. We will notify you when it has been sent.\n\n \n\nView your order (https://momcozy.com/_t/c/v3/AAA-o6_MCkLoyBIxXZnLFwdp3EEx6Bhb-SY7uhvqAQWoUrWo5NIJ_41i6MKDV4LxA13FRUBi4DTnqxNS_9-wLifluYIi1gAAKxMzWRKjq2J3kY4f5kTivVJ_NPhkcTjf2QhTLYWTwesJMgW6caLOUvD8nAjse9vqMNRFBCMgobvVoqm_csr4BdsQM4oNLgGd5sPpRZQqM-AfysD_73nlfNQht4PIV14X4spqsZrwlDoCx4N7RHV2ONxaALEORJnVq_y_IschM6pawBDNSZFbB6zWevc8PULVsDBGSpBF5ZuurOGQqz7rF63u7OXhu5CRi-l6tNoR9s9AR5__Rpv-wvYHQ45D4LH1mDKiow-w4laCzCUII6os8rf37x-YWHE0SE6FDPYUA4mvbS-vXwETNvuJ5GWmpleWieGMQcb3zqqdYoHC9T1g94vxa2r3Jfn5ZWUffDLVffMGDYLhDcDau7Hu4gMZ04TgdlX1RlWhz5JzVM_VmSmRbYjtn1A3c1T6llsrUZE4-sDMUww-3iFh8fQZKXuLAR5lDTPpep1x89YqvyrRy9h01qoik46jGKB8Uny64pqo4F2OVmSx4QtYx1PrZWpuNj3Rcp94CkXZeVheRY7iwQQHlTFFFqRZBEmj5MEX_EjF_bYQLInnC2AdyQ2ksjPAMBoiij8PrRHEBqRBlCQv01A7bH3Zkwo9uMZF-eymthAleRTbFq6wGVuFoU0crx1jITH1PAc8-QPApkxVSPosxJeyQPZkzn4MD2TO_ksuI4SBh5fxtYEOnawpPkc28MfBzcR_35G6hGs0tfOd2sZ4_xNSdXU_s7_eSEf9p5B6B26OA-6Z08BGLFfm7pHm19DLJ5F3KQ4wyhL6BKyVhCZiNlGHQDH27YJdWYNeGLayfUO05qVEvdf8Wq-EylgLUNsNuOD6tYcpe9PvGOqBoD8ou_VHLRu0zA2muAuJeOOCGFj_zsyvfUojq4fwbLe20PrU6l-axZLGZEsFrgqrdB7j5j_K6Id6MoW4urwSmsxGCoHWPl1ibu2Cf-wo8kUY7CF5_EVTd-JE8hH-0oXYszvFq0C7Sv3M-CYDP5aNCmBbhF8-kd6PthuwW0pU3bJqJ77_AHx4qY3zz-74ZNJYJ5CTtXte1xF2haOXgAvKeu1H2Y_SiBn0CGvMw3ZCacTWg_0VFTnt6-CmjRtsjYmekshG6lccrHzqJx7PnwgEAUetQAVNJipIAIqJg28mJioUiPn6coFQpwT0mCxYrs0bdf071zop4Jz0XDAWg9FhejQbX2o2IDFLvBYfPpDvFtA6-tGMYmDNUmYM0Yi-xEEEO8hEKAbfW92p_aymoDjX2Q-SOsvFAjjenoTxf1SmzX6I1OjKu_LpVKcMCsRP5JZBQlpGDcosmY24a_o1o7xuPo-f_X7-7X4hXbNPsdetTDa-79uM3I8P3OZt6g7Oy3PyeSBeGW0XAnpBXW1LfEf2Jhw1Rtyi-qPr9rP1iO2wNTKCWwVlzxVNYh3sj_97TALFofA0TvaxWeN8Sm47Yx3tDPOR6DsarSmexnH3OSo=) Download to track with (https://momcozy.com/_t/c/v3/AACsEzLC-YG6OUoT6LgjyfB1vazyZvcLYkykkmBJi3ZI0IrFHFpBMeR3oiZeJV2s3WESDP9nlxnaD1iDtXmcGAbRx6svImdzMS8GUdW7dqcOL3WS72H1Dlfaz2N7KC2aYSvsjr9bvX6YpbAc-3dRHJ1MMnBBKVIThGwsdDe1cjHzJyYyZawiMDpEAe_11e5eICJBqu9yJCv0cZ3Q_uEg3-12rzv38v1TLyDPzdFViZtB3OBh0eZrpwZxiwQbg8p5384GDT8iISdsW2ozUEPSbtIqbTHfoJf6I4bfNoiRPSgy4nPh5YlEN3wgTJreY7Wr39zj-bYzuLBoYEm6_0OIm1xVgUFi_jJi7wwymjXeXjB2yRsWpX73iJiHJ9ptm-knQpDtJs7FVKsN0mNNb-cM_-wIuEJHFlNf22HUJn_3Dg7KtJgCPppiZDi0Spm94bL4M1PejefXe1ObD7lIixnDrRGNjfGRHdiVGwYmG3NE0UdnXmRDWNYhOeRPKKF2fbhyc8ndLHQjhxvGnBdkJU_VK4bYZ6sDnvzJswY9DGDBRYOcIcSJYPtQx-di2zJQ5oYqLhvjJcgeFdDjoqxVeUGujTa5MpOdPwNPV4Pujo9FA3lwVUAKPyaafyEhk1Bf3gSdU4CZ59vbRieMONGrzSVyATORjyvpGXrwQDQ3QbkFNdnIqBsMEFV6RSzZVnLs5-v3BBVm8NB2zkIxQi0MPfybDGqFah9HaEViooT4TgP6HMZacRvT_S5sR32YuUDAuCkdTuo6BZDDcwvsvfjXKXrUQ5TRz1tcwZrHM3qo0Jm6yRmWR6qL8y7EnqYU77O2RWb2bPfzY1GHtufyr6w7D2jQIJkNjJo8k0pEIsK4BOMq1SLgjZopubT7045n01nygGRWNidk0lg1tdSFqCZYTS9WLouFZioFBwGO-F533vZTv50L8QNJqyZlIiFZfSovGGK1fh-Isn_f7kA9g88R7W-sh-y5fsCHHj9qYZ62Cvml5bYq39Jx4W5CilQKnu9-BXJ22l07FnsdKtLaw-z79fWi5nu3qbi1OKTaOhO9LudjkINLI1uG3UnUpW_A8GkmOU1zCcexdF_3n2_GdhNfnB6bQaHGkFaUUmjnARqmeCViXIPWhuFqr3Nh1E42)\n\nor Visit our store (https://momcozy.com/_t/c/v3/AABFapvlWwxjR4fuuSM8kY_hEM3KGar3XquRIMU9EHEup0_5TjobVdn9KV2V57cu6iDSzA309er6x2_lRkzozx6wZsEpEgR8ye0TXMKSiut9VGGRVUrrDSc5Oub9KCY0Cgi_uDQWyN5ark91VB-IzMocwp_AQHWesL50Rch1bpvuISXLagyhX2G1LnCjxOrEZXetSi7l1nfG1D3wjhSplaUPJ9_Utk0zGDvWcHIq0O8Wx7LQQjron4u7KHa6Fshb3cAsiFZ0wGi6aQjCO4SOfHRRJaTc6LLvLYu9QVAdyulBInNPtl54V5zSHXD3-xXnzWe3XTdG6A==)\n\nOrder summary\n\n 1080p Full HD Camera for Video Baby Monitor BM04 × 2\n\nBDMD20 (-$35.98)\n\n$179.98\n\n$144.00\n\nSubtotal\n\n $144.00\n\nShipping\n\n $0.00\n\nTaxes\n\n $11.88\n\nTotal\n\n $155.88 USD\n You saved $35.98\n\nCustomer information\n\nShipping address\n\nAlyssa Moscot\n8506 W Sherri Cir (https://www.google.com/maps/search/8506+W+Sherri+Cir+Manvel+TX+77578+United+States?entry=gmail&source=g)\nManvel TX 77578 (https://www.google.com/maps/search/8506+W+Sherri+Cir+Manvel+TX+77578+United+States?entry=gmail&source=g)\nUnited States (https://www.google.com/maps/search/8506+W+Sherri+Cir+Manvel+TX+77578+United+States?entry=gmail&source=g)\n\nBilling address\n\nAlyssa Moscot\n8506 W Sherri Cir (https://www.google.com/maps/search/8506+W+Sherri+Cir+Manvel+TX+77578+United+States?entry=gmail&source=g)\nManvel TX 77578 (https://www.google.com/maps/search/8506+W+Sherri+Cir+Manvel+TX+77578+United+States?entry=gmail&source=g)\nUnited States (https://www.google.com/maps/search/8506+W+Sherri+Cir+Manvel+TX+77578+United+States?entry=gmail&source=g)\n\nPayment\n\nending with 3129\n\nShipping method\n\nFree Shipping\n\nIf you have any questions, reply to this email or contact us at support@momcozy.com\n\n--\n Alyssa Moscot \n\nEmail: alyssamoscot@gmail.com\n\nCell: 713-969-8699",
"status": "pending",
"priority": "urgent",
"product_model": "",
"created_at": "2026-05-12T17:11:17Z",
"updated_at": "2026-05-13T08:53:36Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "2026/5/13 told cx to reject\n\n\n\n\nCO but shipped",
"agents_notes": "2026/5/13 told cx to reject\n\nCO but shipped",
"category_field_id": "34154549939865",
"category_name": "Orders&Logistics::Return-Not Specified",
"category_value": "orders_logistics__return-not_specified",
"category_zh": "未说明原因的退货"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1,
"email": 1
}
},
"messages": [
{
"conversation_id": "57878791052697",
"type": "Comment",
"created_at": "2026-05-13T08:53:36Z",
"author_id": "50826802786329",
"author_name": "RT-CD-Feeding-Paul",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi Alyssa,\n \nThank you for contacting Momcozy Support! \n \nPlease note that we have successfully shipped your item. Therefore, we can not directly cancel your order at the moment. If you still want to cancel the order, please reject the parcel when it is delivered. Once it is rejected and returned to our warehouse with our confirmation, we will process the refund back to you. Please make sure the payment method for the order is still valid.\n \nTo help you track the package, here are the shipping details:\n Tracking Number: 9235990361147021688387 Carrier: USPS Tracking Link: USPS.com® - USPS Tracking® Results You can use the link above to monitor the delivery progress and prepare to refuse the package when the courier arrives.\n\nIf there are some issues with rejecting the parcel, please contact us immediately, and we will initiate a return process. Here is our return policy: https://momcozy.com/pages/return-exchange\n \nWe completely understand your situation and needs. Meanwhile, we truly appreciate your patience. \n \nPlease feel free to reach out if you have any other inquiries! Have a nice day!\n \nKind Regards\nMomcozy support team"
},
{
"conversation_id": "57854583877913",
"type": "Comment",
"created_at": "2026-05-12T17:11:17Z",
"author_id": "54636889064089",
"author_name": "alyssa moscot",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello, please cancel my order before it ships thank you \n\nOn Monday, May 11, 2026, momcozy wrote:\n \n\n \n\n \n \n \n \n \n \n\n \n \n\n \n \n \n \n\n \n \n \n \n Order #JJ1675464\n \n \n \n \n \n \n \n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n Thank you for your order!\n \n \n \n \n \n \n We're getting your order ready to be shipped. We will notify you when it has been sent.\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n View your order\n \n \n \n Download to track with \n \n \n \n \n \n \n \n or Visit our store\n\n \n \n\n \n \n \n\n \n \n \n \n \n\n \n \n \n \n \n \n Order summary \n \n \n \n \n \n \n \n \n \n \n\n \n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n \n\n1080p Full HD Camera for Video Baby Monitor BM04 × 2\n\n \n \n \n \n BDMD20\n (-$35.98)\n \n \n \n \n \n \n \n \n \n \n \n $179.98\n \n \n \n $144.00\n \n \n \n \n \n \n \n \n\n \n \n \n \n\n \n \n Subtotal\n \n \n \n $144.00\n \n\n \n \n Shipping\n \n \n \n $0.00\n \n\n \n \n Taxes\n \n \n \n $11.88\n \n\n \n \n\n \n \n Total\n \n \n \n $155.88 USD\n \n\n \n \n You saved $35.98\n \n \n \n \n \n \n \n\n \n\n \n \n \n \n \n\n \n \n \n \n \n \n Customer information \n \n \n \n \n \n \n \n \n \n \n \n Shipping address \n Alyssa Moscot\n8506 W Sherri Cir\nManvel TX 77578\nUnited States \n \n \n \n \n Billing address \n Alyssa Moscot\n8506 W Sherri Cir\nManvel TX 77578\nUnited States \n \n \n \n \n \n \n \n \n\n Payment \n \n \n \n \n \n \n \n \n \n ending with 3129\n\n \n \n \n \n \n \n \n \n \n\n \n \n \n \n Shipping method \n \n \n Free Shipping\n \n \n \n \n \n \n \n\n \n \n \n \n \n\n \n \n \n \n \n \n \n If you have any questions, reply to this email or contact us at support@momcozy.com \n \n \n \n \n \n \n\n \n \n \n\n \n\n-- \n Alyssa Moscot \n Email: alyssamoscot@gmail.com \n Cell: 713-969-8699"
}
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
"id": 33749938239513,
"value": "electrical__baby_monitor__bm04",
"name": "electrical::Baby Monitor::BM04"
},
{
"id": 34029476051481,
"value": "2026/5/13 told cx to reject\n\n\n\n\nCO but shipped"
},
{
"id": 34154549939865,
"value": "orders_logistics__return-not_specified",
"name": "Orders&Logistics::Return-Not Specified"
}
],
"custom_status_id": 32358772424217,
"ticket_id": 1252242,
"assignee_id": 50826802786329,
"created": "2026-05-12T17:11:17Z",
"subject": "Re: Order #JJ1675464 confirmed",
"support_type": "Agent",
"32685292044825": "Shopify::Official web",
"33749938239513": "electrical::Baby Monitor::BM04",
"34029476051481": "2026/5/13 told cx to reject\n\n\n\n\nCO but shipped",
"34154549939865": "Orders&Logistics::Return-Not Specified",
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
"id": 33749938239513,
"value": "electrical__baby_monitor__bm04",
"name": "electrical::Baby Monitor::BM04"
},
{
"id": 34029476051481,
"value": "2026/5/13 told cx to reject\n\n\n\n\nCO but shipped"
},
{
"id": 34154549939865,
"value": "orders_logistics__return-not_specified",
"name": "Orders&Logistics::Return-Not Specified"
}
],
"ticket": {
"id": 1252242,
"subject": "Re: Order #JJ1675464 confirmed",
"description": "Hello, please cancel my order before it ships thank you \n\nOn Monday, May 11, 2026, momcozy <support@momcozy.com> wrote:\n\nOrder #JJ1675464\n\nThank you for your order!\n\nWe're getting your order ready to be shipped. We will notify you when it has been sent.\n\n \n\nView your order (https://momcozy.com/_t/c/v3/AAA-o6_MCkLoyBIxXZnLFwdp3EEx6Bhb-SY7uhvqAQWoUrWo5NIJ_41i6MKDV4LxA13FRUBi4DTnqxNS_9-wLifluYIi1gAAKxMzWRKjq2J3kY4f5kTivVJ_NPhkcTjf2QhTLYWTwesJMgW6caLOUvD8nAjse9vqMNRFBCMgobvVoqm_csr4BdsQM4oNLgGd5sPpRZQqM-AfysD_73nlfNQht4PIV14X4spqsZrwlDoCx4N7RHV2ONxaALEORJnVq_y_IschM6pawBDNSZFbB6zWevc8PULVsDBGSpBF5ZuurOGQqz7rF63u7OXhu5CRi-l6tNoR9s9AR5__Rpv-wvYHQ45D4LH1mDKiow-w4laCzCUII6os8rf37x-YWHE0SE6FDPYUA4mvbS-vXwETNvuJ5GWmpleWieGMQcb3zqqdYoHC9T1g94vxa2r3Jfn5ZWUffDLVffMGDYLhDcDau7Hu4gMZ04TgdlX1RlWhz5JzVM_VmSmRbYjtn1A3c1T6llsrUZE4-sDMUww-3iFh8fQZKXuLAR5lDTPpep1x89YqvyrRy9h01qoik46jGKB8Uny64pqo4F2OVmSx4QtYx1PrZWpuNj3Rcp94CkXZeVheRY7iwQQHlTFFFqRZBEmj5MEX_EjF_bYQLInnC2AdyQ2ksjPAMBoiij8PrRHEBqRBlCQv01A7bH3Zkwo9uMZF-eymthAleRTbFq6wGVuFoU0crx1jITH1PAc8-QPApkxVSPosxJeyQPZkzn4MD2TO_ksuI4SBh5fxtYEOnawpPkc28MfBzcR_35G6hGs0tfOd2sZ4_xNSdXU_s7_eSEf9p5B6B26OA-6Z08BGLFfm7pHm19DLJ5F3KQ4wyhL6BKyVhCZiNlGHQDH27YJdWYNeGLayfUO05qVEvdf8Wq-EylgLUNsNuOD6tYcpe9PvGOqBoD8ou_VHLRu0zA2muAuJeOOCGFj_zsyvfUojq4fwbLe20PrU6l-axZLGZEsFrgqrdB7j5j_K6Id6MoW4urwSmsxGCoHWPl1ibu2Cf-wo8kUY7CF5_EVTd-JE8hH-0oXYszvFq0C7Sv3M-CYDP5aNCmBbhF8-kd6PthuwW0pU3bJqJ77_AHx4qY3zz-74ZNJYJ5CTtXte1xF2haOXgAvKeu1H2Y_SiBn0CGvMw3ZCacTWg_0VFTnt6-CmjRtsjYmekshG6lccrHzqJx7PnwgEAUetQAVNJipIAIqJg28mJioUiPn6coFQpwT0mCxYrs0bdf071zop4Jz0XDAWg9FhejQbX2o2IDFLvBYfPpDvFtA6-tGMYmDNUmYM0Yi-xEEEO8hEKAbfW92p_aymoDjX2Q-SOsvFAjjenoTxf1SmzX6I1OjKu_LpVKcMCsRP5JZBQlpGDcosmY24a_o1o7xuPo-f_X7-7X4hXbNPsdetTDa-79uM3I8P3OZt6g7Oy3PyeSBeGW0XAnpBXW1LfEf2Jhw1Rtyi-qPr9rP1iO2wNTKCWwVlzxVNYh3sj_97TALFofA0TvaxWeN8Sm47Yx3tDPOR6DsarSmexnH3OSo=) Download to track with (https://momcozy.com/_t/c/v3/AACsEzLC-YG6OUoT6LgjyfB1vazyZvcLYkykkmBJi3ZI0IrFHFpBMeR3oiZeJV2s3WESDP9nlxnaD1iDtXmcGAbRx6svImdzMS8GUdW7dqcOL3WS72H1Dlfaz2N7KC2aYSvsjr9bvX6YpbAc-3dRHJ1MMnBBKVIThGwsdDe1cjHzJyYyZawiMDpEAe_11e5eICJBqu9yJCv0cZ3Q_uEg3-12rzv38v1TLyDPzdFViZtB3OBh0eZrpwZxiwQbg8p5384GDT8iISdsW2ozUEPSbtIqbTHfoJf6I4bfNoiRPSgy4nPh5YlEN3wgTJreY7Wr39zj-bYzuLBoYEm6_0OIm1xVgUFi_jJi7wwymjXeXjB2yRsWpX73iJiHJ9ptm-knQpDtJs7FVKsN0mNNb-cM_-wIuEJHFlNf22HUJn_3Dg7KtJgCPppiZDi0Spm94bL4M1PejefXe1ObD7lIixnDrRGNjfGRHdiVGwYmG3NE0UdnXmRDWNYhOeRPKKF2fbhyc8ndLHQjhxvGnBdkJU_VK4bYZ6sDnvzJswY9DGDBRYOcIcSJYPtQx-di2zJQ5oYqLhvjJcgeFdDjoqxVeUGujTa5MpOdPwNPV4Pujo9FA3lwVUAKPyaafyEhk1Bf3gSdU4CZ59vbRieMONGrzSVyATORjyvpGXrwQDQ3QbkFNdnIqBsMEFV6RSzZVnLs5-v3BBVm8NB2zkIxQi0MPfybDGqFah9HaEViooT4TgP6HMZacRvT_S5sR32YuUDAuCkdTuo6BZDDcwvsvfjXKXrUQ5TRz1tcwZrHM3qo0Jm6yRmWR6qL8y7EnqYU77O2RWb2bPfzY1GHtufyr6w7D2jQIJkNjJo8k0pEIsK4BOMq1SLgjZopubT7045n01nygGRWNidk0lg1tdSFqCZYTS9WLouFZioFBwGO-F533vZTv50L8QNJqyZlIiFZfSovGGK1fh-Isn_f7kA9g88R7W-sh-y5fsCHHj9qYZ62Cvml5bYq39Jx4W5CilQKnu9-BXJ22l07FnsdKtLaw-z79fWi5nu3qbi1OKTaOhO9LudjkINLI1uG3UnUpW_A8GkmOU1zCcexdF_3n2_GdhNfnB6bQaHGkFaUUmjnARqmeCViXIPWhuFqr3Nh1E42)\n\nor Visit our store (https://momcozy.com/_t/c/v3/AABFapvlWwxjR4fuuSM8kY_hEM3KGar3XquRIMU9EHEup0_5TjobVdn9KV2V57cu6iDSzA309er6x2_lRkzozx6wZsEpEgR8ye0TXMKSiut9VGGRVUrrDSc5Oub9KCY0Cgi_uDQWyN5ark91VB-IzMocwp_AQHWesL50Rch1bpvuISXLagyhX2G1LnCjxOrEZXetSi7l1nfG1D3wjhSplaUPJ9_Utk0zGDvWcHIq0O8Wx7LQQjron4u7KHa6Fshb3cAsiFZ0wGi6aQjCO4SOfHRRJaTc6LLvLYu9QVAdyulBInNPtl54V5zSHXD3-xXnzWe3XTdG6A==)\n\nOrder summary\n\n 1080p Full HD Camera for Video Baby Monitor BM04 × 2\n\nBDMD20 (-$35.98)\n\n$179.98\n\n$144.00\n\nSubtotal\n\n $144.00\n\nShipping\n\n $0.00\n\nTaxes\n\n $11.88\n\nTotal\n\n $155.88 USD\n You saved $35.98\n\nCustomer information\n\nShipping address\n\nAlyssa Moscot\n8506 W Sherri Cir (https://www.google.com/maps/search/8506+W+Sherri+Cir+Manvel+TX+77578+United+States?entry=gmail&source=g)\nManvel TX 77578 (https://www.google.com/maps/search/8506+W+Sherri+Cir+Manvel+TX+77578+United+States?entry=gmail&source=g)\nUnited States (https://www.google.com/maps/search/8506+W+Sherri+Cir+Manvel+TX+77578+United+States?entry=gmail&source=g)\n\nBilling address\n\nAlyssa Moscot\n8506 W Sherri Cir (https://www.google.com/maps/search/8506+W+Sherri+Cir+Manvel+TX+77578+United+States?entry=gmail&source=g)\nManvel TX 77578 (https://www.google.com/maps/search/8506+W+Sherri+Cir+Manvel+TX+77578+United+States?entry=gmail&source=g)\nUnited States (https://www.google.com/maps/search/8506+W+Sherri+Cir+Manvel+TX+77578+United+States?entry=gmail&source=g)\n\nPayment\n\nending with 3129\n\nShipping method\n\nFree Shipping\n\nIf you have any questions, reply to this email or contact us at support@momcozy.com\n\n\n\n--\n Alyssa Moscot \n\nEmail: alyssamoscot@gmail.com\n\nCell: 713-969-8699",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "urgent",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1252242.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57878791052697,
"body": "Hi Alyssa,\n \nThank you for contacting Momcozy Support! \n \nPlease note that we have successfully shipped your item. Therefore, we can not directly cancel your order at the moment. If you still want to cancel the order, please reject the parcel when it is delivered. Once it is rejected and returned to our warehouse with our confirmation, we will process the refund back to you. Please make sure the payment method for the order is still valid.\n \nTo help you track the package, here are the shipping details:\n Tracking Number: 9235990361147021688387 Carrier: USPS Tracking Link: USPS.com® - USPS Tracking® Results You can use the link above to monitor the delivery progress and prepare to refuse the package when the courier arrives.\n\nIf there are some issues with rejecting the parcel, please contact us immediately, and we will initiate a return process. Here is our return policy: https://momcozy.com/pages/return-exchange\n \nWe completely understand your situation and needs. Meanwhile, we truly appreciate your patience. \n \nPlease feel free to reach out if you have any other inquiries! Have a nice day!\n \nKind Regards\nMomcozy support team",
"created_at": "2026-05-13T08:53:36Z",
"author_id": 50826802786329,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57878791052697,
"type": "Comment",
"author_id": 50826802786329,
"body": "Hi Alyssa,\n\nThank you for contacting Momcozy Support!\n\nPlease note that we have successfully shipped your item. Therefore, we can not directly cancel your order at the moment. If you still want to cancel the order, please reject the parcel when it is delivered. Once it is rejected and returned to our warehouse with our confirmation, we will process the refund back to you. Please make sure the payment method for the order is still valid.\n\nTo help you track the package, here are the shipping details:\n- **Tracking Number: 9235990361147021688387**\n- **Carrier: USPS**\n- **Tracking Link:** **USPS.com® - USPS Tracking® Results**\n\nYou can use the link above to monitor the delivery progress and prepare to refuse the package when the courier arrives.\n\nIf there are some issues with rejecting the parcel, please contact us immediately, and we will initiate a return process. Here is our return policy: https://momcozy.com/pages/return-exchange\n\nWe completely understand your situation and needs. Meanwhile, we truly appreciate your patience.\n\nPlease feel free to reach out if you have any other inquiries! Have a nice day!\n\nKind Regards\nMomcozy support team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi Alyssa,<br> <br>Thank you for contacting Momcozy Support! <br> <br>Please note that we have successfully shipped your item. Therefore, we can not directly cancel your order at the moment. If you still want to cancel the order, please reject the parcel when it is delivered. Once it is rejected and returned to our warehouse with our confirmation, we will process the refund back to you. Please make sure the payment method for the order is still valid.<br> <br>To help you track the package, here are the shipping details:<br><ul dir=\"auto\"><li><strong>Tracking Number: 9235990361147021688387</strong></li><li><strong>Carrier: USPS</strong></li><li><strong>Tracking Link: </strong><a rel=\"noopener noreferrer\" href=\"https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9235990361147021688387%2C\"><strong>USPS.com® - USPS Tracking® Results</strong></a></li></ul>You can use the link above to monitor the delivery progress and prepare to refuse the package when the courier arrives.<br><br>If there are some issues with rejecting the parcel, please contact us immediately, and we will initiate a return process. Here is our return policy: <a rel=\"noopener noreferrer\" href=\"https://momcozy.com/pages/return-exchange\">https://momcozy.com/pages/return-exchange</a><br> <br>We completely understand your situation and needs. Meanwhile, we truly appreciate your patience. <br> <br>Please feel free to reach out if you have any other inquiries! Have a nice day!<br> <br>Kind Regards<br>Momcozy support team<br></div>",
"plain_body": "Hi Alyssa,\n \nThank you for contacting Momcozy Support! \n \nPlease note that we have successfully shipped your item. Therefore, we can not directly cancel your order at the moment. If you still want to cancel the order, please reject the parcel when it is delivered. Once it is rejected and returned to our warehouse with our confirmation, we will process the refund back to you. Please make sure the payment method for the order is still valid.\n \nTo help you track the package, here are the shipping details:\n Tracking Number: 9235990361147021688387 Carrier: USPS Tracking Link: USPS.com® - USPS Tracking® Results You can use the link above to monitor the delivery progress and prepare to refuse the package when the courier arrives.\n\nIf there are some issues with rejecting the parcel, please contact us immediately, and we will initiate a return process. Here is our return policy: https://momcozy.com/pages/return-exchange\n \nWe completely understand your situation and needs. Meanwhile, we truly appreciate your patience. \n \nPlease feel free to reach out if you have any other inquiries! Have a nice day!\n \nKind Regards\nMomcozy support team",
"public": true,
"attachments": [],
"audit_id": 57878791052569,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "alyssamoscot@gmail.com",
"name": "alyssa moscot"
},
"rel": null
}
},
"created_at": "2026-05-13T08:53:36Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
"latitude": -4.5833,
"longitude": 55.6667
},
"custom": {}
}
},
{
"id": 57854583877913,
"type": "Comment",
"author_id": 54636889064089,
"body": "Hello, please cancel my order before it ships thank you\n\nOn Monday, May 11, 2026, momcozy <support@momcozy.com> wrote:\n\n> \n>\n> Order #JJ1675464\n>\n> ## Thank you for your order!\n>\n> We're getting your order ready to be shipped. We will notify you when it has been sent.\n>\n>\n>\n> View your order Download to track with \n>\n> or Visit our store\n>\n> ### Order summary\n>\n>  1080p Full HD Camera for Video Baby Monitor BM04 × 2\n>\n>  BDMD20 (-$35.98) $179.98\n>\n> $144.00\n>\n> Subtotal **$144.00**\n>\n> Shipping **$0.00**\n>\n> Taxes **$11.88**\n>\n> Total **$155.88 USD**\n> You saved $35.98\n>\n> ### Customer information\n>\n> #### Shipping address\n>\n> Alyssa Moscot\n> 8506 W Sherri Cir\n> Manvel TX 77578\n> United States\n> #### Billing address\n>\n> Alyssa Moscot\n> 8506 W Sherri Cir\n> Manvel TX 77578\n> United States\n>\n> #### Payment\n>\n> ending with 3129\n>\n> #### Shipping method\n>\n> Free Shipping\n>\n> If you have any questions, reply to this email or contact us at support@momcozy.com\n>\n> \n\n\n\n--\n\n Alyssa Moscot\n\n\nEmail: alyssamoscot@gmail.com\n\n\n\nCell: 713-969-8699",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hello, please cancel my order before it ships thank you <br><br>On Monday, May 11, 2026, momcozy <<a href=\"mailto:support@momcozy.com\" rel=\"noreferrer\">support@momcozy.com</a>> wrote:<br><blockquote style=\"border-left-width: 1px; border-left-color: #ccc; border-left-style: solid; padding-left: 1ex; margin: 0 0 0 .8ex;\"><u></u>\n\n<div style=\"margin: 0;\">\n\n<table style=\"height: 100% !important; width: 100% !important; border-spacing: 0; border-collapse: collapse;\">\n <tbody><tr>\n <td>\n <table style=\"width: 100%; border-spacing: 0; border-collapse: collapse; margin: 40px 0 20px;\">\n <tbody><tr>\n <td>\n <center>\n\n<table style=\"width: 560px; text-align: left; border-spacing: 0; border-collapse: collapse; margin: 0 auto;\">\n <tbody><tr>\n <td>\n\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse;\">\n <tbody><tr>\n <td>\n <img src=\"https://cdn.shopify.com/s/files/1/0559/2321/2486/files/momcozy_9c9eb5a7-79b8-4c44-be5b-b1e678d034b7.png?v=775618\" alt=\"momcozy\" width=\"180\">\n </td>\n\n<td>\n <table style=\"border-spacing: 0; border-collapse: collapse; margin-left: auto; margin-right: 0;\">\n <tbody><tr>\n <td style=\" text-transform: uppercase; font-size: 14px; color: #999;\" align=\"right\">\n <span style=\"font-size: 16px;\">\n Order #JJ1675464\n </span>\n </td>\n </tr>\n </tbody></table>\n </td>\n </tr>\n </tbody></table>\n\n</td>\n </tr>\n </tbody></table>\n\n</center>\n </td>\n </tr>\n</tbody></table>\n\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse;\">\n <tbody><tr>\n <td style=\" padding-bottom: 40px; border-width: 0;\">\n <center>\n <table style=\"width: 560px; text-align: left; border-spacing: 0; border-collapse: collapse; margin: 0 auto;\">\n <tbody><tr>\n <td>\n \n <h2 style=\"font-weight: normal; font-size: 24px; margin: 0 0 10px;\" dir=\"auto\">\n Thank you for your order!\n</h2>\n <p style=\"color: #777; line-height: 150%; font-size: 16px; margin: 0;\" dir=\"auto\">\n \n \n \n \n We're getting your order ready to be shipped. We will notify you when it has been sent.\n \n \n \n \n \n \n \n \n \n \n \n \n</p>\n \n \n \n \n \n \n\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse; margin-top: 20px;\">\n <tbody><tr>\n <td style=\" line-height: 0em;\"> </td>\n </tr>\n <tr>\n <td>\n \n <table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing: 0; border-collapse: collapse; table-layout: fixed;\">\n <tbody><tr>\n <td width=\"50%\" style=\" border-radius: 4px; background-color: #000000\" align=\"center\">\n <a href=\"https://momcozy.com/_t/c/v3/AAA-o6_MCkLoyBIxXZnLFwdp3EEx6Bhb-SY7uhvqAQWoUrWo5NIJ_41i6MKDV4LxA13FRUBi4DTnqxNS_9-wLifluYIi1gAAKxMzWRKjq2J3kY4f5kTivVJ_NPhkcTjf2QhTLYWTwesJMgW6caLOUvD8nAjse9vqMNRFBCMgobvVoqm_csr4BdsQM4oNLgGd5sPpRZQqM-AfysD_73nlfNQht4PIV14X4spqsZrwlDoCx4N7RHV2ONxaALEORJnVq_y_IschM6pawBDNSZFbB6zWevc8PULVsDBGSpBF5ZuurOGQqz7rF63u7OXhu5CRi-l6tNoR9s9AR5__Rpv-wvYHQ45D4LH1mDKiow-w4laCzCUII6os8rf37x-YWHE0SE6FDPYUA4mvbS-vXwETNvuJ5GWmpleWieGMQcb3zqqdYoHC9T1g94vxa2r3Jfn5ZWUffDLVffMGDYLhDcDau7Hu4gMZ04TgdlX1RlWhz5JzVM_VmSmRbYjtn1A3c1T6llsrUZE4-sDMUww-3iFh8fQZKXuLAR5lDTPpep1x89YqvyrRy9h01qoik46jGKB8Uny64pqo4F2OVmSx4QtYx1PrZWpuNj3Rcp94CkXZeVheRY7iwQQHlTFFFqRZBEmj5MEX_EjF_bYQLInnC2AdyQ2ksjPAMBoiij8PrRHEBqRBlCQv01A7bH3Zkwo9uMZF-eymthAleRTbFq6wGVuFoU0crx1jITH1PAc8-QPApkxVSPosxJeyQPZkzn4MD2TO_ksuI4SBh5fxtYEOnawpPkc28MfBzcR_35G6hGs0tfOd2sZ4_xNSdXU_s7_eSEf9p5B6B26OA-6Z08BGLFfm7pHm19DLJ5F3KQ4wyhL6BKyVhCZiNlGHQDH27YJdWYNeGLayfUO05qVEvdf8Wq-EylgLUNsNuOD6tYcpe9PvGOqBoD8ou_VHLRu0zA2muAuJeOOCGFj_zsyvfUojq4fwbLe20PrU6l-axZLGZEsFrgqrdB7j5j_K6Id6MoW4urwSmsxGCoHWPl1ibu2Cf-wo8kUY7CF5_EVTd-JE8hH-0oXYszvFq0C7Sv3M-CYDP5aNCmBbhF8-kd6PthuwW0pU3bJqJ77_AHx4qY3zz-74ZNJYJ5CTtXte1xF2haOXgAvKeu1H2Y_SiBn0CGvMw3ZCacTWg_0VFTnt6-CmjRtsjYmekshG6lccrHzqJx7PnwgEAUetQAVNJipIAIqJg28mJioUiPn6coFQpwT0mCxYrs0bdf071zop4Jz0XDAWg9FhejQbX2o2IDFLvBYfPpDvFtA6-tGMYmDNUmYM0Yi-xEEEO8hEKAbfW92p_aymoDjX2Q-SOsvFAjjenoTxf1SmzX6I1OjKu_LpVKcMCsRP5JZBQlpGDcosmY24a_o1o7xuPo-f_X7-7X4hXbNPsdetTDa-79uM3I8P3OZt6g7Oy3PyeSBeGW0XAnpBXW1LfEf2Jhw1Rtyi-qPr9rP1iO2wNTKCWwVlzxVNYh3sj_97TALFofA0TvaxWeN8Sm47Yx3tDPOR6DsarSmexnH3OSo=\" style=\"font-size: 16px; text-decoration: none; display: block; text-align: center; color: #fff; padding: 20px 25px;\" rel=\"noreferrer\">View your order</a>\n </td>\n <td style=\" width: 15px;\"></td>\n <td width=\"50%\" style=\" border-radius: 4px; background-color: #5433EB\" align=\"center\">\n <a href=\"https://momcozy.com/_t/c/v3/AACsEzLC-YG6OUoT6LgjyfB1vazyZvcLYkykkmBJi3ZI0IrFHFpBMeR3oiZeJV2s3WESDP9nlxnaD1iDtXmcGAbRx6svImdzMS8GUdW7dqcOL3WS72H1Dlfaz2N7KC2aYSvsjr9bvX6YpbAc-3dRHJ1MMnBBKVIThGwsdDe1cjHzJyYyZawiMDpEAe_11e5eICJBqu9yJCv0cZ3Q_uEg3-12rzv38v1TLyDPzdFViZtB3OBh0eZrpwZxiwQbg8p5384GDT8iISdsW2ozUEPSbtIqbTHfoJf6I4bfNoiRPSgy4nPh5YlEN3wgTJreY7Wr39zj-bYzuLBoYEm6_0OIm1xVgUFi_jJi7wwymjXeXjB2yRsWpX73iJiHJ9ptm-knQpDtJs7FVKsN0mNNb-cM_-wIuEJHFlNf22HUJn_3Dg7KtJgCPppiZDi0Spm94bL4M1PejefXe1ObD7lIixnDrRGNjfGRHdiVGwYmG3NE0UdnXmRDWNYhOeRPKKF2fbhyc8ndLHQjhxvGnBdkJU_VK4bYZ6sDnvzJswY9DGDBRYOcIcSJYPtQx-di2zJQ5oYqLhvjJcgeFdDjoqxVeUGujTa5MpOdPwNPV4Pujo9FA3lwVUAKPyaafyEhk1Bf3gSdU4CZ59vbRieMONGrzSVyATORjyvpGXrwQDQ3QbkFNdnIqBsMEFV6RSzZVnLs5-v3BBVm8NB2zkIxQi0MPfybDGqFah9HaEViooT4TgP6HMZacRvT_S5sR32YuUDAuCkdTuo6BZDDcwvsvfjXKXrUQ5TRz1tcwZrHM3qo0Jm6yRmWR6qL8y7EnqYU77O2RWb2bPfzY1GHtufyr6w7D2jQIJkNjJo8k0pEIsK4BOMq1SLgjZopubT7045n01nygGRWNidk0lg1tdSFqCZYTS9WLouFZioFBwGO-F533vZTv50L8QNJqyZlIiFZfSovGGK1fh-Isn_f7kA9g88R7W-sh-y5fsCHHj9qYZ62Cvml5bYq39Jx4W5CilQKnu9-BXJ22l07FnsdKtLaw-z79fWi5nu3qbi1OKTaOhO9LudjkINLI1uG3UnUpW_A8GkmOU1zCcexdF_3n2_GdhNfnB6bQaHGkFaUUmjnARqmeCViXIPWhuFqr3Nh1E42\" style=\"font-size: 16px; text-decoration: none; white-space: normal; line-height: 1.5; display: block; text-align: center; color: #fff; padding: 20px 25px;\" rel=\"noreferrer\">Download to track with <img src=\"https://cdn.shopify.com/shopifycloud/shopify/assets/mailer/shop_logo-5504c3b0ca5dc7613c611289d537b3045ebc57ed5cec30bb0fca3f6744b38da0.png\" alt=\"Shop\" width=\"42\" height=\"17\" style=\"vertical-align: text-bottom; margin: 0 2px;\"></a>\n </td>\n </tr>\n </tbody></table>\n <div style=\"display: flex;\" align=\"center\">\n \n <table style=\"border-spacing: 0; border-collapse: collapse; margin-left: auto; margin-right: auto; margin-top: 19px;\">\n <tbody><tr>\n <td style=\" border-radius: 4px;\" align=\"center\">or <a href=\"https://momcozy.com/_t/c/v3/AABFapvlWwxjR4fuuSM8kY_hEM3KGar3XquRIMU9EHEup0_5TjobVdn9KV2V57cu6iDSzA309er6x2_lRkzozx6wZsEpEgR8ye0TXMKSiut9VGGRVUrrDSc5Oub9KCY0Cgi_uDQWyN5ark91VB-IzMocwp_AQHWesL50Rch1bpvuISXLagyhX2G1LnCjxOrEZXetSi7l1nfG1D3wjhSplaUPJ9_Utk0zGDvWcHIq0O8Wx7LQQjron4u7KHa6Fshb3cAsiFZ0wGi6aQjCO4SOfHRRJaTc6LLvLYu9QVAdyulBInNPtl54V5zSHXD3-xXnzWe3XTdG6A==\" style=\"font-size: 16px; text-decoration: none; color: #000000;\" rel=\"noreferrer\">Visit our store</a>\n</td>\n </tr>\n </tbody></table>\n\n</div>\n </td>\n </tr>\n</tbody></table>\n\n</td>\n </tr>\n </tbody></table>\n </center>\n </td>\n </tr>\n</tbody></table>\n\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse;\">\n <tbody><tr>\n <td style=\" padding: 40px 0;\">\n <center>\n <table style=\"width: 560px; text-align: left; border-spacing: 0; border-collapse: collapse; margin: 0 auto;\">\n <tbody><tr>\n <td>\n <h3 style=\"font-weight: normal; font-size: 20px; margin: 0 0 25px;\" dir=\"auto\">Order summary</h3>\n </td>\n </tr>\n </tbody></table>\n <table style=\"width: 560px; text-align: left; border-spacing: 0; border-collapse: collapse; margin: 0 auto;\">\n <tbody><tr>\n <td>\n \n \n \n \n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse;\">\n \n \n \n\n<tbody><tr style=\"width: 100%; border-top-width: 1px; border-top-color: #e5e5e5; border-top-style: none;\">\n <td>\n <table height=\"100%\" style=\"border-spacing: 0; border-collapse: collapse;\">\n <tbody><tr><td style=\"padding-bottom: 0px; \">\n <table height=\"100%\" style=\"border-spacing: 0; border-collapse: collapse;\">\n <tbody><tr valign=\"top\">\n \n <td valign=\"middle\">\n \n <img src=\"https://cdn.shopify.com/s/files/1/0559/2321/2486/files/BM04-DTC-camera-app_compact_cropped.jpg?v=1752025825\" align=\"left\" width=\"60\" height=\"60\" style=\"margin-right: 15px; border-radius: 8px; border: 1px solid #e5e5e5;\">\n \n </td>\n \n </tr>\n \n </tbody></table>\n </td>\n\n<td style=\" width: 100%;\">\n \n \n\n<span style=\"font-size: 16px; font-weight: 600; line-height: 1.4; color: #555;\">1080p Full HD Camera for Video Baby Monitor BM04 × 2</span><br>\n\n<p style=\"color: #777; line-height: 150%; font-size: 16px; margin: 4px 0 0;\" dir=\"auto\">\n <span style=\"font-size: 14px; display: block; line-height: 1.4; margin: 1px 0 0;\">\n <img src=\"https://cdn.shopify.com/shopifycloud/shopify/assets/themes_support/notifications/discounttag-23d3dd52a101179fb1461daaba6b77388b99b6154de85840a5245b8d3930a68e.png\" width=\"18\" height=\"18\" style=\"vertical-align: middle; margin-right: 6px;\">\n <span style=\"font-size: 14px;\">\n BDMD20\n (-$35.98)\n </span>\n </span>\n </p>\n \n \n \n </td>\n \n <td style=\" white-space: nowrap;\">\n \n \n <del style=\"font-size: 14px; display: block; text-align: right; color: #999;\">$179.98</del>\n \n <p style=\"color: #555; line-height: 150%; font-size: 16px; font-weight: 600; margin: 4px 0 0 15px;\" align=\"right\" dir=\"auto\">\n \n $144.00\n \n \n </p>\n </td>\n \n </tr></tbody></table>\n </td>\n </tr>\n\n</tbody></table>\n\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse; margin-top: 15px; border-top-width: 1px; border-top-color: #e5e5e5; border-top-style: solid;\">\n <tbody><tr>\n <td style=\" width: 40%;\"></td>\n <td>\n <table style=\"width: 100%; border-spacing: 0; border-collapse: collapse; margin-top: 20px;\">\n\n<tbody><tr>\n <td style=\" padding: 2px 0;\">\n <p style=\"color: #777; line-height: 1.2em; font-size: 16px; margin: 4px 0 0;\" dir=\"auto\">\n <span style=\"font-size: 16px;\">Subtotal</span>\n </p>\n </td>\n <td style=\" padding: 2px 0;\" align=\"right\">\n <strong style=\"font-size: 16px; color: #555;\">$144.00</strong>\n </td>\n</tr>\n\n<tr>\n <td style=\" padding: 2px 0;\">\n <p style=\"color: #777; line-height: 1.2em; font-size: 16px; margin: 4px 0 0;\" dir=\"auto\">\n <span style=\"font-size: 16px;\">Shipping</span>\n </p>\n </td>\n <td style=\" padding: 2px 0;\" align=\"right\">\n <strong style=\"font-size: 16px; color: #555;\">$0.00</strong>\n </td>\n</tr>\n\n<tr>\n <td style=\" padding: 2px 0;\">\n <p style=\"color: #777; line-height: 1.2em; font-size: 16px; margin: 4px 0 0;\" dir=\"auto\">\n <span style=\"font-size: 16px;\">Taxes</span>\n </p>\n </td>\n <td style=\" padding: 2px 0;\" align=\"right\">\n <strong style=\"font-size: 16px; color: #555;\">$11.88</strong>\n </td>\n</tr>\n\n</tbody></table>\n\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse; margin-top: 20px; border-top-width: 2px; border-top-color: #e5e5e5; border-top-style: solid;\">\n \n \n<tbody><tr>\n <td style=\" padding: 20px 0 0;\">\n <p style=\"color: #777; line-height: 1.2em; font-size: 16px; margin: 4px 0 0;\" dir=\"auto\">\n <span style=\"font-size: 16px;\">Total</span>\n </p>\n </td>\n <td style=\" padding: 20px 0 0;\" align=\"right\">\n <strong style=\"font-size: 24px; color: #555;\">$155.88 USD</strong>\n </td>\n</tr>\n\n<tr>\n <td style=\" padding: 20px 0 0;\"></td>\n <td style=\" color: #777; font-size: 16px; line-height: 1.1; margin-top: 10px; padding: 20px 0 0;\" align=\"right\">\n You saved <span style=\"font-size: 16px; color: #555;\">$35.98</span>\n </td>\n </tr>\n \n \n \n \n </tbody></table>\n\n</td>\n </tr>\n</tbody></table>\n\n</td>\n </tr>\n </tbody></table>\n </center>\n </td>\n </tr>\n</tbody></table>\n\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse;\">\n <tbody><tr>\n <td style=\" padding: 40px 0;\">\n <center>\n <table style=\"width: 560px; text-align: left; border-spacing: 0; border-collapse: collapse; margin: 0 auto;\">\n <tbody><tr>\n <td>\n <h3 style=\"font-weight: normal; font-size: 20px; margin: 0 0 25px;\" dir=\"auto\">Customer information</h3>\n </td>\n </tr>\n </tbody></table>\n <table style=\"width: 560px; text-align: left; border-spacing: 0; border-collapse: collapse; margin: 0 auto;\">\n <tbody><tr>\n <td>\n \n <table style=\"width: 100%; border-spacing: 0; border-collapse: collapse;\">\n <tbody><tr>\n \n <td style=\" padding-bottom: 40px; width: 50%;\" valign=\"top\">\n <h4 style=\"font-weight: 500; font-size: 16px; color: #555; margin: 0 0 5px;\" dir=\"auto\">Shipping address</h4>\n <p style=\"color: #777; line-height: 150%; font-size: 16px; margin: 0;\" dir=\"auto\">Alyssa Moscot<br><a href=\"https://www.google.com/maps/search/8506+W+Sherri+Cir+Manvel+TX+77578+United+States?entry=gmail&source=g\" rel=\"noreferrer\">8506 W Sherri Cir</a><br><a href=\"https://www.google.com/maps/search/8506+W+Sherri+Cir+Manvel+TX+77578+United+States?entry=gmail&source=g\" rel=\"noreferrer\">Manvel TX 77578</a><br><a href=\"https://www.google.com/maps/search/8506+W+Sherri+Cir+Manvel+TX+77578+United+States?entry=gmail&source=g\" rel=\"noreferrer\">United States</a></p>\n </td>\n \n \n <td style=\" padding-bottom: 40px; width: 50%;\" valign=\"top\">\n <h4 style=\"font-weight: 500; font-size: 16px; color: #555; margin: 0 0 5px;\" dir=\"auto\">Billing address</h4>\n <p style=\"color: #777; line-height: 150%; font-size: 16px; margin: 0;\" dir=\"auto\">Alyssa Moscot<br><a href=\"https://www.google.com/maps/search/8506+W+Sherri+Cir+Manvel+TX+77578+United+States?entry=gmail&source=g\" rel=\"noreferrer\">8506 W Sherri Cir</a><br><a href=\"https://www.google.com/maps/search/8506+W+Sherri+Cir+Manvel+TX+77578+United+States?entry=gmail&source=g\" rel=\"noreferrer\">Manvel TX 77578</a><br><a href=\"https://www.google.com/maps/search/8506+W+Sherri+Cir+Manvel+TX+77578+United+States?entry=gmail&source=g\" rel=\"noreferrer\">United States</a></p>\n </td>\n \n </tr>\n </tbody></table>\n <table style=\"width: 100%; border-spacing: 0; border-collapse: collapse;\">\n <tbody><tr>\n \n \n\n<td style=\" padding-bottom: 40px; width: 50%;\" valign=\"top\">\n <h4 style=\"font-weight: 500; font-size: 16px; color: #555; margin: 0 0 5px;\" dir=\"auto\">Payment</h4>\n <p style=\"color: #777; line-height: 150%; font-size: 16px; margin: 0;\" dir=\"auto\">\n \n \n \n \n \n \n \n <img src=\"https://cdn.shopify.com/shopifycloud/shopify/assets/themes_support/notifications/visa-e96781bbd9d5a604ec37ca3959c7200b62b58790536de883a9f29852191da219.png\" height=\"24\" alt=\"Visa\" style=\"height: 24px; display: inline-block; margin-right: 10px; margin-top: 5px;\">\n <span style=\"font-size: 16px;\">ending with 3129</span><br>\n \n \n \n \n \n \n \n </p>\n </td>\n\n</tr>\n <tr>\n \n \n <td style=\" padding-bottom: 40px; width: 50%;\" valign=\"top\">\n <h4 style=\"font-weight: 500; font-size: 16px; color: #555; margin: 0 0 5px;\" dir=\"auto\">Shipping method</h4>\n <p style=\"color: #777; line-height: 150%; font-size: 16px; margin: 0;\" dir=\"auto\">\n \n Free Shipping\n \n </p>\n </td>\n \n \n </tr>\n </tbody></table>\n\n</td>\n </tr>\n </tbody></table>\n </center>\n </td>\n </tr>\n</tbody></table>\n\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse; border-top-width: 1px; border-top-color: #e5e5e5; border-top-style: solid;\">\n <tbody><tr>\n <td style=\" padding: 35px 0;\">\n <center>\n <table style=\"width: 560px; text-align: left; border-spacing: 0; border-collapse: collapse; margin: 0 auto;\">\n <tbody><tr>\n <td>\n \n <p style=\"color: #999; line-height: 150%; font-size: 14px; margin: 0;\" dir=\"auto\">If you have any questions, reply to this email or contact us at <a href=\"mailto:support@momcozy.com\" style=\"font-size: 14px; text-decoration: none; color: #000000;\" rel=\"noreferrer\">support@momcozy.com</a></p>\n </td>\n </tr>\n </tbody></table>\n </center>\n </td>\n </tr>\n</tbody></table>\n\n\n\n</td>\n </tr>\n </tbody></table>\n \n\n</div></blockquote><br><br>-- <br><div dir=\"ltr\"> Alyssa Moscot <div><br><div>Email: <a href=\"mailto:alyssamoscot@gmail.com\" rel=\"noreferrer\">alyssamoscot@gmail.com</a></div><div><br></div><div>Cell: 713-969-8699</div></div></div><br></div>",
"plain_body": "Hello, please cancel my order before it ships thank you \n\nOn Monday, May 11, 2026, momcozy <support@momcozy.com> wrote:\n \n\n \n\n\n \n \n \n \n \n \n\n\n \n \n\n\n \n \n \n \n\n\n \n \n \n \n Order #JJ1675464\n \n \n \n \n \n \n \n\n\n \n \n\n\n \n \n\n\n\n \n \n \n \n \n \n \n \n Thank you for your order!\n \n \n \n \n \n \n We're getting your order ready to be shipped. We will notify you when it has been sent.\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n\n \n \n \n \n \n \n \n \n \n View your order\n \n \n \n Download to track with \n \n \n \n \n \n \n \n or Visit our store\n\n \n \n\n \n \n \n\n\n\n \n \n \n \n \n\n\n\n \n \n \n \n \n \n Order summary \n \n \n \n \n \n \n \n \n \n \n\n \n \n \n\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n\n \n \n\n1080p Full HD Camera for Video Baby Monitor BM04 × 2\n\n\n \n \n \n \n BDMD20\n (-$35.98)\n \n \n \n \n \n \n \n \n \n \n \n $179.98\n \n \n \n $144.00\n \n \n \n \n \n \n \n \n\n\n\n\n \n \n \n \n\n\n \n \n Subtotal\n \n \n \n $144.00\n \n\n\n\n \n \n Shipping\n \n \n \n $0.00\n \n\n\n\n \n \n Taxes\n \n \n \n $11.88\n \n\n\n\n\n\n \n \n\n \n \n Total\n \n \n \n $155.88 USD\n \n\n\n\n \n \n You saved $35.98\n \n \n \n \n \n \n \n\n\n \n\n\n\n \n \n \n \n \n\n\n\n \n \n \n \n \n \n Customer information \n \n \n \n \n \n \n \n \n \n \n \n Shipping address \n Alyssa Moscot\n8506 W Sherri Cir\nManvel TX 77578\nUnited States \n \n \n \n \n Billing address \n Alyssa Moscot\n8506 W Sherri Cir\nManvel TX 77578\nUnited States \n \n \n \n \n \n \n \n \n\n\n Payment \n \n \n \n \n \n \n \n \n \n ending with 3129\n\n \n \n \n \n \n \n \n \n \n\n\n \n \n \n \n Shipping method \n \n \n Free Shipping\n \n \n \n \n \n \n \n\n\n \n \n \n \n \n\n\n\n \n \n \n \n \n \n \n If you have any questions, reply to this email or contact us at support@momcozy.com \n \n \n \n \n \n \n\n\n\n\n\n \n \n \n\n \n\n-- \n Alyssa Moscot \n Email: alyssamoscot@gmail.com \n Cell: 713-969-8699",
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