提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252200",
"subject": "Re: Momcozy Re: Order # 113-6025507-3921037",
"description": "This is a follow-up to your previous request #1195520 \"Order # 113-6025507-3921037\"\n\nGood morning,\n\nI am not sure what’s going on or if I am having bad luck but attached here is a video of one of the pumps. It is not turning on but was charging over night.",
"status": "pending",
"priority": "high",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T16:59:22Z",
"updated_at": "2026-05-14T03:07:39Z"
},
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"agents_notes_field_id": "34029476051481",
"agents_notes_label": "视频展示完整故障",
"agents_notes": "视频展示完整故障",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to power on",
"category_value": "cpi__unable_to_power_on",
"category_zh": "无法开机"
},
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"messages": [
{
"conversation_id": "57902087956121",
"type": "Comment",
"created_at": "2026-05-14T03:07:39Z",
"author_id": "50761867876761",
"author_name": "RT-CD-Smartpump-Chailyn",
"author_role": "agent",
"sender_type": "agent",
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"public": true,
"recording_type": "",
"text": "Hi Sabrina,\n \nThank you for your confirmation and for sharing the video and serial number AIR1BP334NRDBE1002AA3190F61E1215245 with us. We’ve noted that only the right pump is defective.\n \nTo arrange a free replacement for you as soon as possible, could you please provide your full shipping information:\n Name: Street Address: City: State: Country: Zipcode: Contact number: \nWe will send you a pre-paid return label in the next few days. You will receive the new pump first, and then simply return the faulty one to us using the label at no cost to you.\n \nOnce we have your address, we can process the shipment immediately.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57886493420185",
"type": "Comment",
"created_at": "2026-05-13T13:28:40Z",
"author_id": "57190865219865",
"author_name": "sabrina valle",
"author_role": "end-user",
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"text": "See the attached video. \n \n Sabrina"
},
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"type": "Comment",
"created_at": "2026-05-13T13:27:31Z",
"author_id": "57190865219865",
"author_name": "sabrina valle",
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"text": "Good morning, \n It is only the right pump, see the attached video as reference also the pumps serial number is: AIR1BP334NRDBE1002AA3190F61E1215245 \n Thank you for the help. \n Sabrina"
},
{
"conversation_id": "57866377469849",
"type": "Comment",
"created_at": "2026-05-13T03:15:08Z",
"author_id": "50761867876761",
"author_name": "RT-CD-Smartpump-Chailyn",
"author_role": "agent",
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"text": "Dear sabrina,\n \nThank you so much for sending over the video.\n \nCould you please let us know how many of your breast pumps are experiencing this issue?\n \nAlso, kindly provide the UDI code from the bottom of the product box. You can get it by scanning the QR code next to the production date and SN number. If you no longer have the box, you may scan the QR code on the bottom of the motor to get the serial number.\n \nIf you have another working pump, could you please record another short video to show the charging and turning-on process? This will help us confirm whether the issue is with the motor or the charging case.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57854419817753",
"type": "Comment",
"created_at": "2026-05-12T16:59:22Z",
"author_id": "57190865219865",
"author_name": "sabrina valle",
"author_role": "end-user",
"sender_type": "customer",
"channel": "web",
"public": true,
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"text": "This is a follow-up to your previous request #1195520 \"Order # 113-6025507-3921037\" Good morning, \n I am not sure what’s going on or if I am having bad luck but attached here is a video of one of the pumps. It is not turning on but was charging over night. \n \n \n Sabrina"
}
]
}
conversation_raw_json
{
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"body": "Hi Sabrina,\n\nThank you for your confirmation and for sharing the video and serial number **AIR1BP334NRDBE1002AA3190F61E1215245** with us. We’ve noted that only the **right pump** is defective.\n\nTo arrange a **free replacement** for you as soon as possible, could you please provide your full shipping information:\n- Name:\n- Street Address:\n- City:\n- State:\n- Country:\n- Zipcode:\n- Contact number:\n\n\nWe will send you a **pre-paid return label** in the next few days. **You will receive the new pump first, and then simply return the faulty one to us using the label at no cost to you.**\n\nOnce we have your address, we can process the shipment immediately.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi Sabrina,<br> <br>Thank you for your confirmation and for sharing the video and serial number <strong>AIR1BP334NRDBE1002AA3190F61E1215245</strong> with us. We’ve noted that only the <strong>right pump</strong> is defective.<br> <br>To arrange a <strong>free replacement</strong> for you as soon as possible, could you please provide your full shipping information:<br><ul dir=\"auto\"><li>Name:</li><li>Street Address:</li><li>City:</li><li>State:</li><li>Country:</li><li>Zipcode:</li><li>Contact number:</li></ul> <br>We will send you a <strong>pre-paid return label</strong> in the next few days. <strong>You will receive the new pump first, and then simply return the faulty one to us using the label at no cost to you.</strong><br> <br>Once we have your address, we can process the shipment immediately.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi Sabrina,\n \nThank you for your confirmation and for sharing the video and serial number AIR1BP334NRDBE1002AA3190F61E1215245 with us. We’ve noted that only the right pump is defective.\n \nTo arrange a free replacement for you as soon as possible, could you please provide your full shipping information:\n Name: Street Address: City: State: Country: Zipcode: Contact number: \nWe will send you a pre-paid return label in the next few days. You will receive the new pump first, and then simply return the faulty one to us using the label at no cost to you.\n \nOnce we have your address, we can process the shipment immediately.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "See the attached video.\n\n\n\n\n\nSabrina",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div>See the attached video.</div><div><br></div><div><font color=\"#0091ff\"><span><br></span></font><div dir=\"ltr\">Sabrina </div></div></div>",
"plain_body": "See the attached video. \n \n Sabrina ",
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"body": "Good morning,\n\n\n\nIt is only the right pump, see the attached video as reference also the pumps serial number is: AIR1BP334NRDBE1002AA3190F61E1215245\n\n\n\nThank you for the help.\n\n\n\nSabrina",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Good morning,<div><br></div><div>It is only the right pump, see the attached video as reference also the pumps serial number is: AIR1BP334NRDBE1002AA3190F61E1215245</div><div><br></div><div>Thank you for the help.</div><div><br><div dir=\"ltr\">Sabrina </div></div></div>",
"plain_body": "Good morning, \n It is only the right pump, see the attached video as reference also the pumps serial number is: AIR1BP334NRDBE1002AA3190F61E1215245 \n Thank you for the help. \n Sabrina ",
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"body": "Dear sabrina,\n\nThank you so much for sending over the video.\n\nCould you please let us know how many of your breast pumps are experiencing this issue?\n\nAlso, kindly provide the UDI code from the bottom of the product box. You can get it by scanning the QR code next to the production date and SN number. If you no longer have the box, you may scan the QR code on the bottom of the motor to get the serial number.\n\nIf you have another working pump, could you please record another short video to show the charging and turning-on process? This will help us confirm whether the issue is with the motor or the charging case.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear sabrina,<br> <br>Thank you so much for sending over the video.<br> <br>Could you please let us know how many of your breast pumps are experiencing this issue?<br> <br>Also, kindly provide the UDI code from the bottom of the product box. You can get it by scanning the QR code next to the production date and SN number. If you no longer have the box, you may scan the QR code on the bottom of the motor to get the serial number.<br> <br>If you have another working pump, could you please record another short video to show the charging and turning-on process? This will help us confirm whether the issue is with the motor or the charging case.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear sabrina,\n \nThank you so much for sending over the video.\n \nCould you please let us know how many of your breast pumps are experiencing this issue?\n \nAlso, kindly provide the UDI code from the bottom of the product box. You can get it by scanning the QR code next to the production date and SN number. If you no longer have the box, you may scan the QR code on the bottom of the motor to get the serial number.\n \nIf you have another working pump, could you please record another short video to show the charging and turning-on process? This will help us confirm whether the issue is with the motor or the charging case.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "This is a follow-up to your previous request #1195520 \"Order # 113-6025507-3921037\"\nGood morning,\n\n\nI am not sure what’s going on or if I am having bad luck but attached here is a video of one of the pumps. It is not turning on but was charging over night.\n\n\n\n\n\n\n\nSabrina",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1195520\" target=\"_blank\" rel=\"ticket\">#1195520</a> \"Order # 113-6025507-3921037\"</div>Good morning,<div><br></div><div>I am not sure what’s going on or if I am having bad luck but attached here is a video of one of the pumps. It is not turning on but was charging over night. </div><div><br></div><div></div><div><br></div><div><br><div dir=\"ltr\">Sabrina </div></div></div>",
"plain_body": "This is a follow-up to your previous request #1195520 \"Order # 113-6025507-3921037\" Good morning, \n I am not sure what’s going on or if I am having bad luck but attached here is a video of one of the pumps. It is not turning on but was charging over night. \n \n \n Sabrina ",
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