提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252190",
"subject": "Re: Shipping Update: New Saudi Address Regulations",
"description": "Order Number: JJ1672139\nShort Address: RFBA4890 \nBest regards,Salma Zayed\n\nOn Monday, May 11, 2026, 5:57 AM, Momcozy wrote:\n\n#yiv7017752634 a:not {color:#000;text-decoration:underline;}#yiv7017752634 a:link {color:#000;text-decoration:underline;}#yiv7017752634 a:visited {color:#000;text-decoration:underline;}#yiv7017752634 a:active {color:#000;text-decoration:underline;}#yiv7017752634 a:hover {color:#000;text-decoration:underline;}#yiv7017752634 #yiv7017752634outlook a {padding:0;}#yiv7017752634 body {margin:0;padding:0;}#yiv7017752634 table, #yiv7017752634 td {border-collapse:collapse;}#yiv7017752634 img {border:0;line-height:100%;outline:none;text-decoration:none;}#yiv7017752634 p {display:block;margin:13px 0;}@media only screen and (min-width:480px) {#yiv7017752634 .yiv7017752634mj-column-per-100 {width:100% !important;max-width:100%;#yiv7017752634 .yiv7017752634moz-text-html .yiv7017752634mj-column-per-100 {width:100% !important;max-width:100%;}@media only 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(max-width:480px) {#yiv7017752634 body.yiv7017752634mce-content-body, #yiv7017752634 .yiv7017752634kl-text > div, #yiv7017752634 .yiv7017752634kl-table-subblock > div, #yiv7017752634 .yiv7017752634kl-split-subblock > div {font-size:14px !important;line-height:1.3 !important;#yiv7017752634 h1 {color:#480736;font-family:\"Arial Black\", \"Arial Bold\", Gadget, sans-serif;font-size:48px;font-style:normal;font-weight:400;line-height:1.1;letter-spacing:0;margin:0;margin-bottom:16px;text-align:center;}@media only screen and (max-width:480px) {#yiv7017752634 h1 {font-size:40px !important;line-height:1.1 !important;#yiv7017752634 h2 {color:#222427;font-family:Arial, \"Helvetica Neue\", Helvetica, sans-serif;font-size:22px;font-style:normal;font-weight:400;line-height:1.1;letter-spacing:0;margin:0;margin-bottom:16px;text-align:left;}@media only screen and (max-width:480px) {#yiv7017752634 h2 {font-size:32px !important;line-height:1.1 !important;#yiv7017752634 h3 {color:#222427;font-family:Arial, \"Helvetica Neue\", Helvetica, sans-serif;font-size:18px;font-style:normal;font-weight:400;line-height:1.1;letter-spacing:0;margin:0;margin-bottom:12px;text-align:left;}@media only screen and (max-width:480px) {#yiv7017752634 h3 {font-size:24px !important;line-height:1.1 !important;#yiv7017752634 h4 {color:#222427;font-family:Arial, \"Helvetica Neue\", Helvetica, sans-serif;font-size:16px;font-style:normal;font-weight:400;line-height:1.1;letter-spacing:0;margin:0;margin-bottom:9px;text-align:left;}@media only screen and (max-width:480px) {#yiv7017752634 h4 {font-size:18px !important;line-height:1.1 !important;@media only screen and (max-width:480px) {#yiv7017752634 .yiv7017752634root-container {width:100% !important;}#yiv7017752634 .yiv7017752634root-container-spacing {padding:10px !important;}#yiv7017752634 .yiv7017752634content-padding {padding-left:0 !important;padding-right:0 !important;}#yiv7017752634 .yiv7017752634content-padding.yiv7017752634kl-first {padding-top:0 !important;}#yiv7017752634 .yiv7017752634content-padding.yiv7017752634kl-last {padding-bottom:0 !important;}#yiv7017752634 .yiv7017752634kl-column > .yiv7017752634component-wrapper {padding-left:0 !important;padding-right:0 !important;width:unset !important;}#yiv7017752634 .yiv7017752634kl-text {padding-right:18px !important;padding-left:18px !important; A National Short Address is now required for all Saudi shipments. Update yours here. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ \n| \n| \n| \n| \n| \nCan't see this email? View in Your Browser\n |\n\n |\n\n| \n| \nCan't see this email? View in Your Browser\n |\n\n |\n\n| \n| \n| \n| \n| |\n\n | \n| |\n\n |\n\n |\n\n |\n\n |\n\n |\n\n |\n\n |\n\n| \n| \n| \n| \n| Dear Salma, Thank you for your recent order with Momcozy! To ensure a smooth delivery, we need one more detail. According to Saudi regulations effective January 1, 2026, all shipments to Saudi Arabia must include a National Short Address. 1. Where to find your Order Number:\nPlease check the Order Confirmation email we sent you right after your purchase. You can also find it in your Order History by logging into our website. 2. How to get your Short Address (Format: 4 letters + 4 numbers):Online: Search your address at https://SPLonline.com.saWhatsApp: Send your location to SPL via WhatsApp to receive your Short Address. Apartments in the same building share the same Short Address. Important:\nPlease reply to this email(support@momcozy.com) with your Order Number and Short Address so we can process your shipment immediately. Please reply in this format:Order Number: [Please enter your number here]\nShort Address: [Please enter your 8-character code here] Thank you for your cooperation and for being part of the Momcozy family! Best regards,\nMomcozy Customer Support Team |\n\n |\n\n |\n\n |\n\n |\n\n| \n| \n| \n| \n| You are receiving this email because you requested to receive marketing messages from Momcozy. This email may be considered an advertising or promotional message. You can withdraw your consent at any time. To Unsubscribe 1624 Market St, Ste 226, #30327,\nDenver, CO 80202, USA\nAll Rights Reserved © 2026 Momcozy. |\n\n |\n\n |\n\n |\n\n |",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T16:55:26Z",
"updated_at": "2026-05-14T01:03:44Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "Orders&Logistics::Shipping delayed due to insufficient inventory",
"category_value": "orders_logistics__shipping_delayed_due_to_insufficient_inventory",
"category_zh": "库存不足导致发货延迟"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 2,
"email": 2
}
},
"messages": [
{
"conversation_id": "57897460773273",
"type": "Comment",
"created_at": "2026-05-14T01:03:44Z",
"author_id": "52091955386265",
"author_name": "RT-CD-Pump-Eon",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Salma,\n \nThank you for your understanding and patience. We will closely monitor inventory and arrange shipment for you as soon as the item becomes available.\n \nIf you have any questions while waiting, please feel free to let us know. Thank you for your trust and support! 💛\n \nSincerely, \nMomcozy Customer Service Team"
},
{
"conversation_id": "57878244605081",
"type": "Comment",
"created_at": "2026-05-13T08:36:58Z",
"author_id": "53275444664089",
"author_name": "Salma Zayed",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "No worries i will wait. Thanks for the headsup\n\n Best regards, Salma Zayed"
},
{
"conversation_id": "57873427876633",
"type": "Comment",
"created_at": "2026-05-13T06:31:51Z",
"author_id": "52091955386265",
"author_name": "RT-CD-Pump-Eon",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Salma,\n \nThank you for informing us of your concerns. We fully understand your anxiety about not receiving your order soon and sincerely apologize.\n \nThe two items in your order are currently in different processing stages.\n \nItem awaiting shipment: M9 accessory bottle cap + baby bowl. It can be shipped now and will arrive in approximately 7-12 business days.\n \nItem awaiting shipment: M9 accessory duckbill valve is currently out of stock, which is the main reason we cannot ship both at once.\n \nWe understand that no explanation can fully compensate for the inconvenience caused by the delayed shipment. Therefore, we offer the following solutions to express our apologies:\n \nRefund: Due to this unpleasant shopping experience, we are willing to refund 5% of the affected order amount.\n \nIf you are willing to wait, we will continue to prioritize your order and arrange shipment as soon as the goods arrive.\n \nIf you are not willing to wait, we can also cancel your order and provide a full refund.\n \nWe sincerely apologize again for this shopping experience not meeting your expectations. Thank you for your patience and understanding. We look forward to your reply so that we can handle the follow-up matters promptly.\n \nSincerely,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57854315274777",
"type": "Comment",
"created_at": "2026-05-12T16:55:26Z",
"author_id": "53275444664089",
"author_name": "Salma Zayed",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Order Number: JJ1672139\nShort Address: RFBA4890 \n Best regards, Salma Zayed \n On Monday, May 11, 2026, 5:57 AM, Momcozy wrote: \n \n \n \n A National Short Address is now required for all Saudi shipments. Update yours here. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ \n \n\n \n \n\n \n\n \n\n \n\n \n\n \n \n\n Can't see this email? View in Your Browser \n\n \n Can't see this email? View in Your Browser \n \n\n \n \n\n \n\n \n\n \n\n \n\n \n\n \n\n \n\n \n\n \n \n\n Dear Salma, \n \n \n Thank you for your recent order with Momcozy! \n \n To ensure a smooth delivery, we need one more detail. According to Saudi regulations effective January 1, 2026, all shipments to Saudi Arabia must include a National Short Address. \n \n 1. Where to find your Order Number:\nPlease check the Order Confirmation email we sent you right after your purchase. You can also find it in your Order History by logging into our website. \n \n 2. How to get your Short Address (Format: 4 letters + 4 numbers): \n Online: Search your address at https://SPLonline.com.sa \n WhatsApp: Send your location to SPL via WhatsApp to receive your Short Address. \n \n Apartments in the same building share the same Short Address. \n \n Important:\nPlease reply to this email(support@momcozy.com) with your Order Number and Short Address so we can process your shipment immediately. \n \n Please reply in this format: \n Order Number: [Please enter your number here]\nShort Address: [Please enter your 8-character code here] \n \n Thank you for your cooperation and for being part of the Momcozy family! \n \n Best regards,\nMomcozy Customer Support Team \n \n\n \n \n\n \n\n \n\n \n\n \n\n \n\n \n\n \n\n \n\n \n \n\n \n You are receiving this email because you requested to receive marketing messages from Momcozy. This email may be considered an advertising or promotional message. You can withdraw your consent at any time. To Unsubscribe \n \n 1624 Market St, Ste 226, #30327,\nDenver, CO 80202, USA \n \nAll Rights Reserved © 2026 Momcozy."
}
]
}
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"created": "2026-05-12T16:55:26Z",
"subject": "Re: Shipping Update: New Saudi Address Regulations",
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"ticket": {
"id": 1252190,
"subject": "Re: Shipping Update: New Sa...",
"description": "Order Number: JJ1672139\nShort Address: RFBA4890 \nBest regards,Salma Zayed\n\nOn Monday, May 11, 2026, 5:57 AM, Momcozy <no-reply@ads.momcozy.com> wrote:\n\n\n#yiv7017752634 a:not {color:#000;text-decoration:underline;}#yiv7017752634 a:link {color:#000;text-decoration:underline;}#yiv7017752634 a:visited {color:#000;text-decoration:underline;}#yiv7017752634 a:active {color:#000;text-decoration:underline;}#yiv7017752634 a:hover {color:#000;text-decoration:underline;}#yiv7017752634 #yiv7017752634outlook a {padding:0;}#yiv7017752634 body {margin:0;padding:0;}#yiv7017752634 table, #yiv7017752634 td {border-collapse:collapse;}#yiv7017752634 img {border:0;line-height:100%;outline:none;text-decoration:none;}#yiv7017752634 p {display:block;margin:13px 0;}@media only screen and (min-width:480px) {#yiv7017752634 .yiv7017752634mj-column-per-100 {width:100% !important;max-width:100%;#yiv7017752634 .yiv7017752634moz-text-html .yiv7017752634mj-column-per-100 {width:100% 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(max-width:480px) {#yiv7017752634 body.yiv7017752634mce-content-body, #yiv7017752634 .yiv7017752634kl-text > div, #yiv7017752634 .yiv7017752634kl-table-subblock > div, #yiv7017752634 .yiv7017752634kl-split-subblock > div {font-size:14px !important;line-height:1.3 !important;#yiv7017752634 h1 {color:#480736;font-family:\"Arial Black\", \"Arial Bold\", Gadget, sans-serif;font-size:48px;font-style:normal;font-weight:400;line-height:1.1;letter-spacing:0;margin:0;margin-bottom:16px;text-align:center;}@media only screen and (max-width:480px) {#yiv7017752634 h1 {font-size:40px !important;line-height:1.1 !important;#yiv7017752634 h2 {color:#222427;font-family:Arial, \"Helvetica Neue\", Helvetica, sans-serif;font-size:22px;font-style:normal;font-weight:400;line-height:1.1;letter-spacing:0;margin:0;margin-bottom:16px;text-align:left;}@media only screen and (max-width:480px) {#yiv7017752634 h2 {font-size:32px !important;line-height:1.1 !important;#yiv7017752634 h3 {color:#222427;font-family:Arial, \"Helvetica Neue\", Helvetica, sans-serif;font-size:18px;font-style:normal;font-weight:400;line-height:1.1;letter-spacing:0;margin:0;margin-bottom:12px;text-align:left;}@media only screen and (max-width:480px) {#yiv7017752634 h3 {font-size:24px !important;line-height:1.1 !important;#yiv7017752634 h4 {color:#222427;font-family:Arial, \"Helvetica Neue\", Helvetica, sans-serif;font-size:16px;font-style:normal;font-weight:400;line-height:1.1;letter-spacing:0;margin:0;margin-bottom:9px;text-align:left;}@media only screen and (max-width:480px) {#yiv7017752634 h4 {font-size:18px !important;line-height:1.1 !important;@media only screen and (max-width:480px) {#yiv7017752634 .yiv7017752634root-container {width:100% !important;}#yiv7017752634 .yiv7017752634root-container-spacing {padding:10px !important;}#yiv7017752634 .yiv7017752634content-padding {padding-left:0 !important;padding-right:0 !important;}#yiv7017752634 .yiv7017752634content-padding.yiv7017752634kl-first {padding-top:0 !important;}#yiv7017752634 .yiv7017752634content-padding.yiv7017752634kl-last {padding-bottom:0 !important;}#yiv7017752634 .yiv7017752634kl-column > .yiv7017752634component-wrapper {padding-left:0 !important;padding-right:0 !important;width:unset !important;}#yiv7017752634 .yiv7017752634kl-text {padding-right:18px !important;padding-left:18px !important; A National Short Address is now required for all Saudi shipments. Update yours here. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ \n| \n| \n| \n| \n| \nCan't see this email? View in Your Browser\n |\n\n |\n\n\n| \n| \nCan't see this email? View in Your Browser\n |\n\n |\n\n\n| \n| \n| \n| \n| |\n\n | \n| |\n\n |\n\n |\n\n |\n\n |\n\n |\n\n |\n\n |\n\n\n| \n| \n| \n| \n| Dear Salma, Thank you for your recent order with Momcozy! To ensure a smooth delivery, we need one more detail. According to Saudi regulations effective January 1, 2026, all shipments to Saudi Arabia must include a National Short Address. 1. Where to find your Order Number:\nPlease check the Order Confirmation email we sent you right after your purchase. You can also find it in your Order History by logging into our website. 2. How to get your Short Address (Format: 4 letters + 4 numbers):Online: Search your address at https://SPLonline.com.saWhatsApp: Send your location to SPL via WhatsApp to receive your Short Address. Apartments in the same building share the same Short Address. Important:\nPlease reply to this email(support@momcozy.com) with your Order Number and Short Address so we can process your shipment immediately. Please reply in this format:Order Number: [Please enter your number here]\nShort Address: [Please enter your 8-character code here] Thank you for your cooperation and for being part of the Momcozy family! Best regards,\nMomcozy Customer Support Team |\n\n |\n\n |\n\n |\n\n |\n\n\n| \n| \n| \n| \n| You are receiving this email because you requested to receive marketing messages from Momcozy. This email may be considered an advertising or promotional message. You can withdraw your consent at any time. To Unsubscribe 1624 Market St, Ste 226, #30327,\nDenver, CO 80202, USA\nAll Rights Reserved © 2026 Momcozy. |\n\n |\n\n |\n\n |\n\n |",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1252190.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57897460773273,
"body": "Dear Salma,\n \nThank you for your understanding and patience. We will closely monitor inventory and arrange shipment for you as soon as the item becomes available.\n \nIf you have any questions while waiting, please feel free to let us know. Thank you for your trust and support! 💛\n \nSincerely, \nMomcozy Customer Service Team",
"created_at": "2026-05-14T01:03:44Z",
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"id": 57897460773273,
"type": "Comment",
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"body": "Dear Salma,\n\nThank you for your understanding and patience. We will closely monitor inventory and arrange shipment for you as soon as the item becomes available.\n\nIf you have any questions while waiting, please feel free to let us know. Thank you for your trust and support! 💛\n\nSincerely,\nMomcozy Customer Service Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Salma,<br> <br>Thank you for your understanding and patience. We will closely monitor inventory and arrange shipment for you as soon as the item becomes available.<br> <br>If you have any questions while waiting, please feel free to let us know. Thank you for your trust and support! 💛<br> <br>Sincerely, <br>Momcozy Customer Service Team<br></div>",
"plain_body": "Dear Salma,\n \nThank you for your understanding and patience. We will closely monitor inventory and arrange shipment for you as soon as the item becomes available.\n \nIf you have any questions while waiting, please feel free to let us know. Thank you for your trust and support! 💛\n \nSincerely, \nMomcozy Customer Service Team",
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"body": "No worries i will wait. Thanks for the headsup\n\nBest regards,\nSalma Zayed",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">No worries i will wait. Thanks for the headsup<br><br><br><div>Best regards,<div>Salma Zayed</div></div><br></div>",
"plain_body": "No worries i will wait. Thanks for the headsup\n\n\n Best regards, Salma Zayed",
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"created_at": "2026-05-13T08:36:58Z",
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"body": "Dear Salma,\n\nThank you for informing us of your concerns. We fully understand your anxiety about not receiving your order soon and sincerely apologize.\n\nThe two items in your order are currently in different processing stages.\n\nItem awaiting shipment: M9 accessory bottle cap + baby bowl. It can be shipped now and will arrive in approximately 7-12 business days.\n\nItem awaiting shipment: M9 accessory duckbill valve is currently out of stock, which is the main reason we cannot ship both at once.\n\nWe understand that no explanation can fully compensate for the inconvenience caused by the delayed shipment. Therefore, we offer the following solutions to express our apologies:\n\nRefund: Due to this unpleasant shopping experience, we are willing to refund 5% of the affected order amount.\n\nIf you are willing to wait, we will continue to prioritize your order and arrange shipment as soon as the goods arrive.\n\nIf you are not willing to wait, we can also cancel your order and provide a full refund.\n\nWe sincerely apologize again for this shopping experience not meeting your expectations. Thank you for your patience and understanding. We look forward to your reply so that we can handle the follow-up matters promptly.\n\nSincerely,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Salma,<br> <br>Thank you for informing us of your concerns. We fully understand your anxiety about not receiving your order soon and sincerely apologize.<br> <br>The two items in your order are currently in different processing stages.<br> <br>Item awaiting shipment: M9 accessory bottle cap + baby bowl. It can be shipped now and will arrive in approximately 7-12 business days.<br> <br>Item awaiting shipment: M9 accessory duckbill valve is currently out of stock, which is the main reason we cannot ship both at once.<br> <br>We understand that no explanation can fully compensate for the inconvenience caused by the delayed shipment. Therefore, we offer the following solutions to express our apologies:<br> <br>Refund: Due to this unpleasant shopping experience, we are willing to refund 5% of the affected order amount.<br> <br>If you are willing to wait, we will continue to prioritize your order and arrange shipment as soon as the goods arrive.<br> <br>If you are not willing to wait, we can also cancel your order and provide a full refund.<br> <br>We sincerely apologize again for this shopping experience not meeting your expectations. Thank you for your patience and understanding. We look forward to your reply so that we can handle the follow-up matters promptly.<br> <br>Sincerely,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Salma,\n \nThank you for informing us of your concerns. We fully understand your anxiety about not receiving your order soon and sincerely apologize.\n \nThe two items in your order are currently in different processing stages.\n \nItem awaiting shipment: M9 accessory bottle cap + baby bowl. It can be shipped now and will arrive in approximately 7-12 business days.\n \nItem awaiting shipment: M9 accessory duckbill valve is currently out of stock, which is the main reason we cannot ship both at once.\n \nWe understand that no explanation can fully compensate for the inconvenience caused by the delayed shipment. Therefore, we offer the following solutions to express our apologies:\n \nRefund: Due to this unpleasant shopping experience, we are willing to refund 5% of the affected order amount.\n \nIf you are willing to wait, we will continue to prioritize your order and arrange shipment as soon as the goods arrive.\n \nIf you are not willing to wait, we can also cancel your order and provide a full refund.\n \nWe sincerely apologize again for this shopping experience not meeting your expectations. Thank you for your patience and understanding. We look forward to your reply so that we can handle the follow-up matters promptly.\n \nSincerely,\nMomcozy Customer Support Team",
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"body": "Order Number: JJ1672139\nShort Address: RFBA4890\n\n\n\n\nBest regards,\nSalma Zayed\n\n\n\nOn Monday, May 11, 2026, 5:57 AM, Momcozy <no-reply@ads.momcozy.com> wrote:\n\n>\n\n A National Short Address is now required for all Saudi shipments. Update yours here. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ \n \n\nCan't see this email? View in Your Browser\n\nCan't see this email? View in Your Browser\n\n \n\n \n\nDear Salma,\n\n\n\n\nThank you for your recent order with Momcozy!\n\n\n\nTo ensure a smooth delivery, we need one more detail. According to Saudi regulations effective January 1, 2026, all shipments to Saudi Arabia must include a National Short Address.\n\n\n\n**1. Where to find your Order Number:**\nPlease check the Order Confirmation email we sent you right after your purchase. You can also find it in your Order History by logging into our website.\n\n\n\n**2. How to get your Short Address (Format: 4 letters + 4 numbers):**\n\n**Online:** Search your address at https://SPLonline.com.sa\n\n**WhatsApp:** Send your location to SPL via WhatsApp to receive your Short Address.\n\n\n\nApartments in the same building share the same Short Address.\n\n\n\n**Important:**\nPlease reply to this email(support@momcozy.com) with your Order Number and Short Address so we can process your shipment immediately.\n\n\n\n**Please reply in this format:**\n\nOrder Number: [Please enter your number here]\nShort Address: [Please enter your 8-character code here]\n\n\n\nThank you for your cooperation and for being part of the Momcozy family!\n\n\n\nBest regards,\nMomcozy Customer Support Team\n\n\n\nYou are receiving this email because you requested to receive marketing messages from Momcozy. This email may be considered an advertising or promotional message. You can withdraw your consent at any time. To Unsubscribe\n\n\n\n1624 Market St, Ste 226, #30327,\nDenver, CO 80202, USA\n\n\nAll Rights Reserved © 2026 Momcozy.\n\n>",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">\n<div><div>\n<div><div>\n<div style=\"color: rgb(34, 36, 39); font-size: 16.199999px;\">Order Number: <span style=\"color: rgb(31, 31, 32); font-size: 14px; -webkit-text-size-adjust: 100%;\">JJ1672139</span><br>Short Address: <span style=\"font-size: 16.199999px;\">RFBA4890</span></div><div style=\"color: rgb(34, 36, 39); font-size: 16.199999px;\"><span style=\"font-size: 18px;\"> </span></div><br><div>Best regards,<div>Salma Zayed</div></div><br><div><div><p style=\"font-size: 15px; padding-top: 15px; display: block; padding-bottom: 1em; margin: 0px 0 0;\" dir=\"auto\">On Monday, May 11, 2026, 5:57 AM, Momcozy <no-reply@ads.momcozy.com> wrote:</p><blockquote><div>\n</div></blockquote></div></div></div><div><div></div></div></div></div><div>\n<div><div><div>\n<div style=\"display: none; font-size: 1px; color: rgb(18, 18, 18); line-height: 1px; max-height: 0px; max-width: 0px; opacity: 0; overflow: hidden;\">\n A National Short Address is now required for all Saudi shipments. Update yours here. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ \n </div>\n\n<div style=\"background-repeat: no-repeat !important; background-size: contain !important; background-position: center center !important;\">\n<div style=\"padding-top: 50px !important; padding-bottom: 20px !important; font-size: 0 !important;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%; border-collapse: collapse;\"><tbody><tr><td colspan=\"1\" rowspan=\"1\" style=\"border-collapse: collapse;\">\n\n<div style=\"max-width: 600px; margin: 0px auto;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%; border-collapse: collapse;\"><tbody><tr><td colspan=\"1\" rowspan=\"1\" style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; padding: 0px;\" align=\"center\">\n\n<div style=\"border-radius: 0px; max-width: 600px; margin: 0px auto;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%; border-radius: 0px; border-collapse: collapse;\"><tbody><tr><td colspan=\"1\" rowspan=\"1\" style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; padding: 0px;\" align=\"center\">\n\n<div style=\"padding-left: 0 !important; padding-right: 0 !important; padding-top: 0 !important;\">\n\n<div style=\"display: table; table-layout: fixed; width: 100%;\">\n\n<div style=\"display: table-cell; vertical-align: middle; width: 100%;\">\n<div style=\"font-size: 0px; text-align: left; direction: ltr; vertical-align: top; width: 100%;\" align=\"left\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%; border-collapse: collapse;\" width=\"100%\"><tbody><tr><td colspan=\"1\" rowspan=\"1\" style=\"vertical-align: top; border-collapse: collapse; padding: 0px 20px;\" valign=\"top\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse;\" width=\"100%\"><tbody><tr><td align=\"left\" colspan=\"1\" rowspan=\"1\" style=\"font-size: 0px; border-collapse: collapse; padding: 0px;\">\n<div style=\" font-size: 16px; font-style: normal; font-weight: 400; letter-spacing: 0px; line-height: 1.5; text-align: left; color: #222427;\" align=\"left\"><p style=\"padding-bottom: 0; text-align: right; display: block; margin: 0;\" align=\"right\" dir=\"auto\"><span style=\"color: rgb(83, 87, 93); font-size: 12px; font-weight: 400; font-style: normal;\">Can't see this email? <span style=\"color: rgb(18, 87, 188);\"><a style=\"color: #000000; font-style: normal; font-weight: 400; text-decoration: underline;\" href=\"https://trk.send.momcozy.com/l/01KRAFFPYP4PQDS0J56SA8V632_0\" rel=\"noreferrer\">View in Your Browser</a></span></span></p></div>\n</td></tr></tbody></table>\n</td></tr></tbody></table>\n</div>\n<div style=\"display: none; font-size: 0; text-align: left; direction: ltr; vertical-align: top; width: 100%;\" align=\"left\"><table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%; border-collapse: collapse;\" width=\"100%\"><tbody><tr><td colspan=\"1\" rowspan=\"1\" style=\"vertical-align: top; border-collapse: collapse; padding: 0px;\" valign=\"top\"><table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse;\" width=\"100%\"><tbody><tr><td align=\"left\" colspan=\"1\" rowspan=\"1\" style=\"font-size: 0px; border-collapse: collapse; padding: 0px;\"><div style=\" font-size: 16px; font-style: normal; font-weight: 400; letter-spacing: 0px; line-height: 1.5; text-align: left; color: #222427;\" align=\"left\"><p style=\"padding-bottom: 0; text-align: right; display: block; margin: 0;\" align=\"right\" dir=\"auto\"><span style=\"color: rgb(83, 87, 93); font-size: 8px; font-weight: 400; font-style: normal;\">Can't see this email? <span style=\"color: rgb(18, 87, 188);\"><a style=\"color: #000000; font-style: normal; font-weight: 400; text-decoration: underline;\" href=\"https://trk.send.momcozy.com/l/01KRAFFPYP4PQDS0J56SA8V632_1\" rel=\"noreferrer\">View in Your Browser</a></span></span></p></div></td></tr></tbody></table></td></tr></tbody></table></div>\n<div style=\"font-size: 0px; text-align: left; direction: ltr; vertical-align: top; width: 100%;\" align=\"left\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%; border-collapse: collapse;\" width=\"100%\"><tbody><tr><td colspan=\"1\" rowspan=\"1\" style=\"vertical-align: top; border-collapse: collapse; padding: 15px 0px;\" valign=\"top\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse;\" width=\"100%\"><tbody><tr><td align=\"top\" colspan=\"1\" rowspan=\"1\" style=\"font-size: 0px; border-collapse: collapse; padding: 0px;\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"color: #000000; font-size: 13px; line-height: 22px; table-layout: auto; 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border-collapse: collapse;\"><tbody><tr><td colspan=\"1\" rowspan=\"1\" style=\"border-collapse: collapse;\">\n\n<div style=\"max-width: 600px; margin: 0px auto;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%; border-collapse: collapse;\"><tbody><tr><td colspan=\"1\" rowspan=\"1\" style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; padding: 0px;\" align=\"center\">\n\n<div style=\"border-radius: 0px; max-width: 600px; margin: 0px auto;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%; border-radius: 0px; border-collapse: collapse;\"><tbody><tr><td colspan=\"1\" rowspan=\"1\" style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; padding: 12px 0px;\" align=\"center\">\n\n<div style=\"padding-left: 0 !important; padding-right: 0 !important;\">\n\n<div style=\"display: table; table-layout: fixed; width: 100%;\">\n\n<div style=\"display: table-cell; vertical-align: middle; width: 100%;\">\n<div style=\"font-size: 0px; text-align: left; direction: ltr; vertical-align: top; width: 100%;\" align=\"left\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%; border-collapse: collapse;\" width=\"100%\"><tbody><tr><td colspan=\"1\" rowspan=\"1\" style=\"vertical-align: top; border-collapse: collapse; padding: 9px 18px;\" valign=\"top\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse;\" width=\"100%\"><tbody><tr><td align=\"left\" colspan=\"1\" rowspan=\"1\" style=\"font-size: 0px; border-collapse: collapse; padding: 0px;\">\n<div style=\" font-size: 16px; font-style: normal; font-weight: 400; letter-spacing: 0px; line-height: 1.5; text-align: left; color: #222427;\" align=\"left\"><div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\">Dear Salma,</span></div>\n<div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\"> </span></div>\n<div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\">\n</span><div>Thank you for your recent order with Momcozy!</div>\n<div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\"> </span></div>\n<div>To ensure a smooth delivery, we need one more detail. According to Saudi regulations effective January 1, 2026, all shipments to Saudi Arabia must include a National Short Address.</div>\n<div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\"> </span></div>\n<div><strong>1. Where to find your Order Number:</strong><br>Please check the Order Confirmation email we sent you right after your purchase. You can also find it in your Order History by logging into our website.</div>\n<div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\"> </span></div>\n<div><strong>2. How to get your Short Address (Format: 4 letters + 4 numbers):</strong></div>\n<div><strong>Online: </strong>Search your address at <span style=\"color: rgb(27, 118, 255);\"><a style=\"color: rgb(27, 118, 255); text-decoration: underline;\" href=\"https://trk.send.momcozy.com/l/01KRAFFPYP4PQDS0J56SA8V632_4\" rel=\"noreferrer\">https://SPLonline.com.sa</a></span></div>\n<div><strong>WhatsApp: </strong>Send your location to SPL via WhatsApp to receive your Short Address.</div>\n<div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\"> </span></div>\n<div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\"><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\">Apartments in the same building share the same Short Address.</span></span></div>\n<div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\"> </span></div>\n<div><strong>Important:</strong><br>Please reply to this email<span style=\"color: rgb(27, 118, 255);\">(<a style=\"color: rgb(27, 118, 255); text-decoration: underline;\" href=\"https://trk.send.momcozy.com/l/01KRAFFPYP4PQDS0J56SA8V632_5\" rel=\"noreferrer\">support@momcozy.com</a>) </span>with your Order Number and Short Address so we can process your shipment immediately.</div>\n<div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\"> </span></div>\n<div><strong>Please reply in this format:</strong></div>\n<div>Order Number: [Please enter your number here]<br>Short Address: [Please enter your 8-character code here]</div>\n<div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\"> </span></div>\n<div>Thank you for your cooperation and for being part of the Momcozy family!</div>\n<div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\"> </span></div>\n<div>Best regards,<br>Momcozy Customer Support Team</div>\n</div></div>\n</td></tr></tbody></table>\n</td></tr></tbody></table>\n</div>\n</div>\n\n</div>\n\n</div>\n\n</td></tr></tbody></table>\n</div>\n\n</td></tr></tbody></table>\n</div>\n\n</td></tr></tbody></table>\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%; border-collapse: collapse;\"><tbody><tr><td colspan=\"1\" rowspan=\"1\" style=\"border-collapse: collapse;\">\n\n<div style=\"max-width: 600px; margin: 0px auto;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%; border-collapse: collapse;\"><tbody><tr><td colspan=\"1\" rowspan=\"1\" style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; padding: 0px;\" align=\"center\">\n\n<div style=\"border-radius: 0px; max-width: 600px; margin: 0px auto;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%; border-radius: 0px; border-collapse: collapse;\"><tbody><tr><td colspan=\"1\" rowspan=\"1\" style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; padding: 0px;\" align=\"center\">\n\n<div style=\"padding-left: 0 !important; padding-right: 0 !important; padding-bottom: 0 !important;\">\n\n<div style=\"display: table; table-layout: fixed; width: 100%;\">\n\n<div style=\"display: table-cell; vertical-align: middle; width: 100%;\">\n<div style=\"font-size: 0px; text-align: left; direction: ltr; vertical-align: top; width: 100%;\" align=\"left\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%; border-collapse: collapse;\" width=\"100%\"><tbody><tr><td colspan=\"1\" rowspan=\"1\" style=\"vertical-align: top; border-collapse: collapse; padding: 9px 18px;\" valign=\"top\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse;\" width=\"100%\"><tbody><tr><td align=\"left\" colspan=\"1\" rowspan=\"1\" style=\"font-size: 0px; border-collapse: collapse; padding: 10px 0px;\">\n<div style=\" font-size: 16px; font-style: normal; font-weight: 400; letter-spacing: 0px; line-height: 1.5; text-align: left; color: #222427;\" align=\"left\"><div style=\"text-align: center;\" align=\"center\"><span style=\" font-weight: 400; font-style: normal; font-size: 10px; color: rgb(0, 0, 0);\"> </span></div>\n<div style=\"text-align: center;\" align=\"center\"><span style=\" font-weight: 400; font-style: normal; font-size: 10px; color: rgb(0, 0, 0);\">You are receiving this email because you requested to receive marketing messages from Momcozy. This email may be considered an advertising or promotional message. You can withdraw your consent at any time. To <a style=\"color: #000000; font-style: normal; font-weight: 400; text-decoration: underline;\" href=\"https://trk.send.momcozy.com/l/01KRAFFPYP4PQDS0J56SA8V632_6\" rel=\"noreferrer\">Unsubscribe</a></span></div>\n<div style=\"text-align: center;\" align=\"center\"><span style=\" font-weight: 400; font-style: normal; font-size: 10px; color: rgb(0, 0, 0);\"> </span></div>\n<div style=\"text-align: center;\" align=\"center\"><span style=\" font-weight: 400; font-style: normal; font-size: 10px; color: rgb(0, 0, 0);\">1624 Market St, Ste 226, <a href=\"/agent/tickets/30327\" target=\"_blank\" rel=\"ticket\">#30327</a>,</span><br><span style=\" font-weight: 400; font-style: normal; font-size: 10px; color: rgb(0, 0, 0);\">Denver, CO 80202, USA</span></div>\n<div style=\"text-align: center;\" align=\"center\"><br><span style=\" font-weight: 400; font-style: normal; color: rgb(0, 0, 0); font-size: 10px;\">All Rights Reserved © 2026 Momcozy.</span></div></div>\n</td></tr></tbody></table>\n</td></tr></tbody></table>\n</div>\n</div>\n\n</div>\n\n</div>\n\n</td></tr></tbody></table>\n</div>\n\n</td></tr></tbody></table>\n</div>\n\n</td></tr></tbody></table>\n</div>\n</div>\n\n</div><blockquote></blockquote>\n</div>\n</div></div></div></div>",
"plain_body": "Order Number: JJ1672139\nShort Address: RFBA4890 \n Best regards, Salma Zayed \n On Monday, May 11, 2026, 5:57 AM, Momcozy <no-reply@ads.momcozy.com> wrote: \n \n \n \n A National Short Address is now required for all Saudi shipments. Update yours here. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ \n \n\n \n \n\n\n \n\n\n \n\n\n \n\n \n\n \n \n\n\n Can't see this email? View in Your Browser \n\n\n \n Can't see this email? View in Your Browser \n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n \n\n \n\n \n\n\n \n\n\n \n\n\n\n\n \n\n\n \n\n\n \n\n \n\n \n \n\n\n Dear Salma, \n \n \n Thank you for your recent order with Momcozy! \n \n To ensure a smooth delivery, we need one more detail. According to Saudi regulations effective January 1, 2026, all shipments to Saudi Arabia must include a National Short Address. \n \n 1. Where to find your Order Number:\nPlease check the Order Confirmation email we sent you right after your purchase. You can also find it in your Order History by logging into our website. \n \n 2. How to get your Short Address (Format: 4 letters + 4 numbers): \n Online: Search your address at https://SPLonline.com.sa \n WhatsApp: Send your location to SPL via WhatsApp to receive your Short Address. \n \n Apartments in the same building share the same Short Address. \n \n Important:\nPlease reply to this email(support@momcozy.com) with your Order Number and Short Address so we can process your shipment immediately. \n \n Please reply in this format: \n Order Number: [Please enter your number here]\nShort Address: [Please enter your 8-character code here] \n \n Thank you for your cooperation and for being part of the Momcozy family! \n \n Best regards,\nMomcozy Customer Support Team \n \n\n\n \n \n\n \n\n \n\n\n \n\n\n \n\n\n\n\n \n\n\n \n\n\n \n\n \n\n \n \n\n\n \n You are receiving this email because you requested to receive marketing messages from Momcozy. This email may be considered an advertising or promotional message. You can withdraw your consent at any time. To Unsubscribe \n \n 1624 Market St, Ste 226, #30327,\nDenver, CO 80202, USA \n \nAll Rights Reserved © 2026 Momcozy.",
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