提取后的分类输入 JSON
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"subject": "New ['refund'] request - RMA #VB5IL90W (ORDER #JJ1654822)",
"description": "Hi Momcozy, \r\n\r\nYou've received a new ['refund'] request. Check its details below: \r\n\r\nRMA #VB5IL90W\r\nOrder #JJ1654822\r\n\r\nRMA status: Pending approval",
"status": "pending",
"priority": "normal",
"product_model": "",
"created_at": "2026-05-12T17:00:22Z",
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"category_zh": "因物流延迟退货"
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"type": "Comment",
"created_at": "2026-05-13T09:43:59Z",
"author_id": "45734866329753",
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"text": "Hello!\n \nThank you for contacting us. We’re glad to share our 30-day unconditional return policy with you, along with a few key requirements to ensure a smooth return process:\n \nFirst, please click here to view the full policy for more details:\nhttps://momcozy.com/pages/return-exchange\n \nTo qualify for an unconditional return (within 30 days of receiving your package), please ensure the following:\n The original packaging remains unopened/sealed and in perfect condition, and the product has not been used. All items from the shipment are returned, including any free gifts received. Please note that return shipping fees are the customer's responsibility. Please be aware that items marked with a clearance price are non-refundable. \nIf you agree to the above terms, please send us photos of the product(s) you wish to return. Once we receive the photos, we will promptly guide you through the next steps.\n \nWe truly value your satisfaction, and we’d love to help make things right. As a gesture of our appreciation, we’d like to offer you a 25% refund if you decide to keep your order—so you can continue to enjoy your product with a partial amount returned to you.\n \nIf you have any questions or need further assistance, please feel free to let us know your decision!\n \nBest regards,\nMomcozy Customer Support Team"
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"text": "Hi Momcozy, \n\n You've received a new ['refund'] request. Check its details below: \n\n RMA #VB5IL90W\n\nOrder #JJ1654822 \n\n RMA status: Pending approval"
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}
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"subject": "New ['refund'] request - RM...",
"description": "\r\nHi Momcozy, \r\n\r\nYou've received a new ['refund'] request. Check its details below: \r\n\r\nRMA #VB5IL90W\r\nOrder #JJ1654822\r\n\r\nRMA status: Pending approval",
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"body": "Hello!\n \nThank you for contacting us. We’re glad to share our 30-day unconditional return policy with you, along with a few key requirements to ensure a smooth return process:\n \nFirst, please click here to view the full policy for more details:\nhttps://momcozy.com/pages/return-exchange\n \nTo qualify for an unconditional return (within 30 days of receiving your package), please ensure the following:\n The original packaging remains unopened/sealed and in perfect condition, and the product has not been used. All items from the shipment are returned, including any free gifts received. Please note that return shipping fees are the customer's responsibility. Please be aware that items marked with a clearance price are non-refundable. \nIf you agree to the above terms, please send us photos of the product(s) you wish to return. Once we receive the photos, we will promptly guide you through the next steps.\n \nWe truly value your satisfaction, and we’d love to help make things right. As a gesture of our appreciation, we’d like to offer you a 25% refund if you decide to keep your order—so you can continue to enjoy your product with a partial amount returned to you.\n \nIf you have any questions or need further assistance, please feel free to let us know your decision!\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T09:43:59Z",
"author_id": 45734866329753,
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}
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conversation_raw_json
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"body": "Hello!\n\nThank you for contacting us. We’re glad to share our 30-day unconditional return policy with you, along with a few key requirements to ensure a smooth return process:\n\nFirst, please click here to view the full policy for more details:\nhttps://momcozy.com/pages/return-exchange\n\nTo qualify for an unconditional return (within 30 days of receiving your package), please ensure the following:\n1. The original packaging remains unopened/sealed and in perfect condition, and the product has not been used.\n2. All items from the shipment are returned, including any free gifts received.\n3. Please note that return shipping fees are the customer's responsibility.\n4. Please be aware that items marked with a clearance price are non-refundable.\n\n\nIf you agree to the above terms, please send us photos of the product(s) you wish to return. Once we receive the photos, we will promptly guide you through the next steps.\n\nWe truly value your satisfaction, and we’d love to help make things right. As a gesture of our appreciation, we’d like to offer you a 25% refund if you decide to keep your order—so you can continue to enjoy your product with a partial amount returned to you.\n\nIf you have any questions or need further assistance, please feel free to let us know your decision!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello!<br> <br>Thank you for contacting us. We’re glad to share our 30-day unconditional return policy with you, along with a few key requirements to ensure a smooth return process:<br> <br>First, please click here to view the full policy for more details:<br><a rel=\"noopener noreferrer\" href=\"https://momcozy.com/pages/return-exchange\">https://momcozy.com/pages/return-exchange</a><br> <br>To qualify for an unconditional return (within 30 days of receiving your package), please ensure the following:<br><ol dir=\"auto\"><li>The original packaging remains unopened/sealed and in perfect condition, and the product has not been used.</li><li>All items from the shipment are returned, including any free gifts received.</li><li>Please note that return shipping fees are the customer's responsibility.</li><li>Please be aware that items marked with a clearance price are non-refundable.</li></ol> <br>If you agree to the above terms, please send us photos of the product(s) you wish to return. Once we receive the photos, we will promptly guide you through the next steps.<br> <br>We truly value your satisfaction, and we’d love to help make things right. As a gesture of our appreciation, we’d like to offer you a 25% refund if you decide to keep your order—so you can continue to enjoy your product with a partial amount returned to you.<br> <br>If you have any questions or need further assistance, please feel free to let us know your decision!<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello!\n \nThank you for contacting us. We’re glad to share our 30-day unconditional return policy with you, along with a few key requirements to ensure a smooth return process:\n \nFirst, please click here to view the full policy for more details:\nhttps://momcozy.com/pages/return-exchange\n \nTo qualify for an unconditional return (within 30 days of receiving your package), please ensure the following:\n The original packaging remains unopened/sealed and in perfect condition, and the product has not been used. All items from the shipment are returned, including any free gifts received. Please note that return shipping fees are the customer's responsibility. Please be aware that items marked with a clearance price are non-refundable. \nIf you agree to the above terms, please send us photos of the product(s) you wish to return. Once we receive the photos, we will promptly guide you through the next steps.\n \nWe truly value your satisfaction, and we’d love to help make things right. As a gesture of our appreciation, we’d like to offer you a 25% refund if you decide to keep your order—so you can continue to enjoy your product with a partial amount returned to you.\n \nIf you have any questions or need further assistance, please feel free to let us know your decision!\n \nBest regards,\nMomcozy Customer Support Team",
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"created_at": "2026-05-13T09:43:59Z",
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"body": "Hi Momcozy, \r\n\r\nYou've received a new ['refund'] request. Check its details below: \r\n\r\nRMA #VB5IL90W\r\nOrder #JJ1654822\r\n\r\nRMA status: Pending approval",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Hi Momcozy, </p>\n\n<p dir=\"auto\">You've received a new ['refund'] request. Check its details below: </p>\n\n<p dir=\"auto\">RMA #VB5IL90W\n<br>Order #JJ1654822</p>\n\n<p dir=\"auto\">RMA status: Pending approval</p></div>",
"plain_body": "Hi Momcozy, \n\n You've received a new ['refund'] request. Check its details below: \n\n RMA #VB5IL90W\n\nOrder #JJ1654822 \n\n RMA status: Pending approval",
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