英文原文 / 原始消息
与 Tarun 的对话
Conversation with Tarun
客服备注 / Agents notes
34029476051481空
Zendesk 既有问题分类
34154549939865Pre-sales::Discount Code
value:
pre-sales__discount_code售前咨询::折扣码咨询
销售渠道 / 来源渠道
32685292044825Unknown
value:
unknown产品型号 / 产品线
33749938239513electrical::Baby Monitor::BM04
value:
electrical__baby_monitor__bm04核心信息
产品字段
空
会话渠道
{"web": 2, "chat_transcript": 2, "native_messaging": 2, "email": 1}
本地 channel
Agent
更新时间
2026-05-13T19:32:53Z
Requester
空
模型
gemini-3-flash-preview
中文整合阅读文本
【标题】：与 Tarun 的对话
【既有分类】：折扣码咨询
【渠道】：Agent / Email / Web
【描述】：与网页用户 6a03588cecbcbc94509d1d4c 的对话
【会话详情】：
2026-05-12 16:45 [System]: 聊天开始。
2026-05-12 16:55 [System]: 自动回复/聊天记录。用户 Tarun 反映 BM04 监护仪在网站标价 £150，但购物车应用折扣码后显示为 £170。系统告知 BDWD15 优惠码信息并引导其在客服离线时留言。用户留下姓名 Tarun 和邮箱 tarun.g.abraham@gmail.com。
2026-05-13 12:01 [Agent] BL-SME-Mhelrose: 抱歉延迟回复，告知用户已将其需求转交给邮件团队处理。
2026-05-13 19:16 [Agent] BL-Email N-Nieves Ruth: 针对价格差异问题，请求用户提供网站 £150 标价的截图，以及使用折扣码前后的截图以便核查。
2026-05-13 19:32 [Customer] Tarun: 发送了图片附件（图片链接已保留）。
【既有分类】：折扣码咨询
【渠道】：Agent / Email / Web
【描述】：与网页用户 6a03588cecbcbc94509d1d4c 的对话
【会话详情】：
2026-05-12 16:45 [System]: 聊天开始。
2026-05-12 16:55 [System]: 自动回复/聊天记录。用户 Tarun 反映 BM04 监护仪在网站标价 £150，但购物车应用折扣码后显示为 £170。系统告知 BDWD15 优惠码信息并引导其在客服离线时留言。用户留下姓名 Tarun 和邮箱 tarun.g.abraham@gmail.com。
2026-05-13 12:01 [Agent] BL-SME-Mhelrose: 抱歉延迟回复，告知用户已将其需求转交给邮件团队处理。
2026-05-13 19:16 [Agent] BL-Email N-Nieves Ruth: 针对价格差异问题，请求用户提供网站 £150 标价的截图，以及使用折扣码前后的截图以便核查。
2026-05-13 19:32 [Customer] Tarun: 发送了图片附件（图片链接已保留）。
描述与翻译
中文描述
与网页用户 6a03588cecbcbc94509d1d4c 的对话
英文/原始描述
Conversation with Web User 6a03588cecbcbc94509d1d4c
Conversation 中文翻译
全部自定义字段
| field_id | 显示名 / 选项名 | value |
|---|---|---|
32685292044825 | Unknown | unknown |
33749938239513 | electrical::Baby Monitor::BM04 | electrical__baby_monitor__bm04 |
34154549939865 | Pre-sales::Discount Code | pre-sales__discount_code |
更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252155",
"subject": "Conversation with Tarun",
"description": "Conversation with Web User 6a03588cecbcbc94509d1d4c",
"status": "open",
"priority": "normal",
"product_model": "",
"created_at": "2026-05-12T16:45:17Z",
"updated_at": "2026-05-13T19:32:53Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "Pre-sales::Discount Code",
"category_value": "pre-sales__discount_code",
"category_zh": "折扣码咨询"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 2,
"chat_transcript": 2,
"native_messaging": 2,
"email": 1
}
},
"messages": [
{
"conversation_id": "57891710560793",
"type": "Comment",
"created_at": "2026-05-13T19:32:53Z",
"author_id": "57854213058201",
"author_name": "Tarun",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": ""
},
{
"conversation_id": "57891536269721",
"type": "Comment",
"created_at": "2026-05-13T19:16:56Z",
"author_id": "51758633740825",
"author_name": "BL-Email N-Nieves Ruth",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Tarun,\n \nThank you for reaching out to us, and we apologize for the confusion regarding the pricing of the BM04 monitor.\n \nTo help us further check the issue, could you please provide screenshots showing the price displayed as £150 on the website, as well as screenshots before and after applying the discount code during checkout?\n \nThis will help us investigate the concern more accurately.\n \nWe look forward to your response.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57884417081113",
"type": "Comment",
"created_at": "2026-05-13T12:01:14Z",
"author_id": "33115657386521",
"author_name": "BL-SME-Mhelrose",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nWe sincerely apologize for the delayed reply.\n \nDue to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.\nWe will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.\n \nThank you very much for your patience and understanding.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57854314978073",
"type": "Comment",
"created_at": "2026-05-12T16:55:17Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "chat_transcript",
"public": true,
"recording_type": "",
"text": "(00:42:53) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(00:43:53) Web User 6a03588cecbcbc94509d1d4c: Monitor BM04 says £150 on the site but £170 when I add to cart and add the discount code\n\n(00:44:12) Momcozy: Thanks for reaching out! From what I can see, the monitor page lists a SAVE 13% discount and a promo code BDWD15 for 15% off. There’s also a 30 Days Guarantee for exchanges and returns, plus a 1 Year Warranty. However, I don’t have confirmation of any BM04-specific promotions, discounts, or price-matching policies. If you’re seeing a price difference in your cart, the only promotion details I found are the discount code and sale price shown on the product page.\n\n(00:44:20) Momcozy: For the most accurate details about our current promotions, I recommend reaching out to our live customer support team! They'll be happy to help you with all the specifics.\n\n(00:44:23) Momcozy: Here’s a little tip! If you’re a new user, you’ll receive a 10% off welcome coupon in your registration email, and it’s good for anything on our site!\n\n(00:44:27) Momcozy: Would you like me to connect you with one of our live customer service representatives for more help? I’m here to make sure you get the support you need!\n\n(00:44:41) Web User 6a03588cecbcbc94509d1d4c: Yes \n\n(00:44:49) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(00:44:56) Web User 6a03588cecbcbc94509d1d4c: Leave a message\n\n(00:45:01) Momcozy: Could you please let me know your name and email address?\n\n(00:45:10) Web User 6a03588cecbcbc94509d1d4c: name: Tarun\n\nemail: tarun.g.abraham@gmail.com\n\n(00:45:16) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n\n 1. Your order number (if you don't have one, you can leave it blank):\n\n 2. Product model/name:\n\n 3. Description of specific needs: \n\n We will convert your message into a work order and synchronize it to the support team as soon as possible~ \n\n Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ \n\n Thank you for using the online chat. Wish you a pleasant day.😊"
},
{
"conversation_id": "57854314977945",
"type": "ChatEndedEvent",
"created_at": "2026-05-12T16:55:17Z",
"author_id": "",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "chat_transcript",
"public": null,
"recording_type": "",
"text": ""
},
{
"conversation_id": "57854213062937",
"type": "Comment",
"created_at": "2026-05-12T16:45:17Z",
"author_id": "57854213058201",
"author_name": "Tarun",
"author_role": "end-user",
"sender_type": "internal",
"channel": "native_messaging",
"public": false,
"recording_type": "",
"text": "Conversation with Web User 6a03588cecbcbc94509d1d4c"
},
{
"conversation_id": "57854213062809",
"type": "ChatStartedEvent",
"created_at": "2026-05-12T16:45:17Z",
"author_id": "",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "native_messaging",
"public": null,
"recording_type": "",
"text": ""
}
]
}
翻译 JSON
{
"translated_subject": "与 Tarun 的对话",
"translated_description": "与网页用户 6a03588cecbcbc94509d1d4c 的对话",
"translated_agents_notes": "",
"translated_category_label": "售前咨询::折扣码咨询",
"translated_messages": [
{
"conversation_id": "57891710560793",
"created_at": "2026-05-13T19:32:53Z",
"sender_type": "customer",
"author_name": "Tarun",
"channel": "email",
"translated_text": ""
},
{
"conversation_id": "57891536269721",
"created_at": "2026-05-13T19:16:56Z",
"sender_type": "agent",
"author_name": "BL-Email N-Nieves Ruth",
"channel": "web",
"translated_text": "亲爱的 Tarun，\n \n感谢联系我们，对于 BM04 监护仪的价格给您带来的困惑，我们深表歉意。\n \n为了帮助我们进一步核查此问题，您能否提供显示网站价格为 £150 的截图，以及在结账时应用折扣码前后的截图？\n \n这将帮助我们更准确地调查您反映的情况。\n \n期待您的回复。\n \n顺颂商祺，\nMomcozy 客服团队"
},
{
"conversation_id": "57884417081113",
"created_at": "2026-05-13T12:01:14Z",
"sender_type": "agent",
"author_name": "BL-SME-Mhelrose",
"channel": "web",
"translated_text": "您好，\n \n对于延迟回复，我们深表歉意。\n \n由于咨询量过大，遗憾的是我们未能及时回复您。\n我们现在将把您的问题转交给一位可用的代表，他将通过电子邮件与您联系，以进一步协助您。\n \n非常感谢您的耐心与理解。\n \n顺颂商祺，\nMomcozy 客服团队"
},
{
"conversation_id": "57854314978073",
"created_at": "2026-05-12T16:55:17Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": "(00:42:53) Momcozy: 您好，欢迎来到 Momcozy。请选择您需要的支持类型。\n\n IBCLC（哺乳咨询及母婴保健）、婴儿监护仪 (BM03/BM04) 固件更新、产品与活动咨询、订单状态与物流问题、售后服务、其他查询\n\n(00:43:53) 网页用户 6a03588cecbcbc94509d1d4c: 监护仪 BM04 在网站上显示为 £150，但当我加入购物车并添加折扣码时显示为 £170\n\n(00:44:12) Momcozy: 感谢您的咨询！据我所见，监护仪页面列出了 13% 的折扣（SAVE 13%）和 15% 优惠的促销代码 BDWD15。此外还有针对退换货的 30 天保证，以及 1 年保修。但是，我没有关于 BM04 特定促销、折扣或价格匹配政策的确认。如果您在购物车中看到价格差异，我发现的唯一促销详情是产品页面上显示的折扣码和促销价格。\n\n(00:44:20) Momcozy: 为了获得关于我们当前促销活动的准确详情，我建议联系我们的在线客服团队！他们将很乐意为您提供所有具体细节。\n\n(00:44:23) Momcozy: 一个小建议！如果您是新用户，您将在注册邮件中收到 10% 的欢迎优惠券，适用于我们网站上的任何商品！\n\n(00:44:27) Momcozy: 您需要我为您连接人工客服代表以获得更多帮助吗？我在这里确保您获得所需的支持！\n\n(00:44:41) 网页用户 6a03588cecbcbc94509d1d4c: 是的\n\n(00:44:49) Momcozy: 抱歉，我们的客服代表目前忙碌/离线。请稍后再试，或点击下方的 [留言] 按钮提交您的具体需求。留言后将自动创建工单，我们的人工客服会及时跟进！\n\n 留言，稍后再试\n\n(00:44:56) 网页用户 6a03588cecbcbc94509d1d4c: 留言\n\n(00:45:01) Momcozy: 能否请告知您的姓名和电子邮箱地址？\n\n(00:45:10) 网页用户 6a03588cecbcbc94509d1d4c: 姓名: Tarun\n\n邮箱: tarun.g.abraham@gmail.com\n\n(00:45:16) Momcozy: 请留下以下信息，这将帮助我们更快、更准确地解决您的问题：\n\n 1. 您的订单号（如果没有，可以留空）：\n\n 2. 产品型号/名称：\n\n 3. 具体需求描述：\n\n 我们将尽快将您的留言转化为工单并同步给支持团队~\n\n 请放心，我们会在 24 小时内主动联系您并给予满意的答复！如果您稍后有任何补充，请随时在此留言，我们会及时查看~\n\n 感谢您使用在线聊天。祝您度过愉快的一天。😊"
},
{
"conversation_id": "57854314977945",
"created_at": "2026-05-12T16:55:17Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": ""
},
{
"conversation_id": "57854213062937",
"created_at": "2026-05-12T16:45:17Z",
"sender_type": "internal",
"author_name": "Tarun",
"channel": "native_messaging",
"translated_text": "与网页用户 6a03588cecbcbc94509d1d4c 的对话"
},
{
"conversation_id": "57854213062809",
"created_at": "2026-05-12T16:45:17Z",
"sender_type": "system",
"author_name": "",
"channel": "native_messaging",
"translated_text": ""
}
],
"chinese_reading_text": "【标题】：与 Tarun 的对话\n【既有分类】：折扣码咨询\n【渠道】：Agent / Email / Web\n【描述】：与网页用户 6a03588cecbcbc94509d1d4c 的对话\n【会话详情】：\n2026-05-12 16:45 [System]: 聊天开始。\n2026-05-12 16:55 [System]: 自动回复/聊天记录。用户 Tarun 反映 BM04 监护仪在网站标价 £150，但购物车应用折扣码后显示为 £170。系统告知 BDWD15 优惠码信息并引导其在客服离线时留言。用户留下姓名 Tarun 和邮箱 tarun.g.abraham@gmail.com。\n2026-05-13 12:01 [Agent] BL-SME-Mhelrose: 抱歉延迟回复，告知用户已将其需求转交给邮件团队处理。\n2026-05-13 19:16 [Agent] BL-Email N-Nieves Ruth: 针对价格差异问题，请求用户提供网站 £150 标价的截图，以及使用折扣码前后的截图以便核查。\n2026-05-13 19:32 [Customer] Tarun: 发送了图片附件（图片链接已保留）。",
"translation_notes": []
}
ticket_raw_json
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"created": "2026-05-12T16:45:17Z",
"subject": "Conversation with Tarun",
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conversation_raw_json
{
"conversations": [
{
"id": 57891710560793,
"type": "Comment",
"author_id": 57854213058201,
"body": " ",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\"><img src=\"https://rootglobal.zendesk.com/attachments/token/gh2lHsq7gxFkR9fthDcox8JSX/?name=1000072429.jpg\" style=\"max-width: 100%; height: auto;\"><br><br></div><br><div></div></div>",
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"public": true,
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"audit_id": 57891710560665,
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"via": {
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"from": {
"address": "tarun.g.abraham@gmail.com",
"name": "Tarun",
"original_recipients": [
"tarun.g.abraham@gmail.com",
"support+idlyyz0x-0nl6j@momcozy.zendesk.com"
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"metadata": {
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"raw_email_identifier": "20869961/058386a4-d797-4f5c-ad98-d292d0dbd1f0.eml",
"json_email_identifier": "20869961/058386a4-d797-4f5c-ad98-d292d0dbd1f0.json",
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{
"id": 57891536269721,
"type": "Comment",
"author_id": 51758633740825,
"body": "Dear Tarun,\n\nThank you for reaching out to us, and we apologize for the confusion regarding the pricing of the BM04 monitor.\n\nTo help us further check the issue, could you please provide screenshots showing the price displayed as £150 on the website, as well as screenshots before and after applying the discount code during checkout?\n\nThis will help us investigate the concern more accurately.\n\nWe look forward to your response.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Tarun,<br> <br>Thank you for reaching out to us, and we apologize for the confusion regarding the pricing of the BM04 monitor.<br> <br>To help us further check the issue, could you please provide screenshots showing the price displayed as £150 on the website, as well as screenshots before and after applying the discount code during checkout?<br> <br>This will help us investigate the concern more accurately.<br> <br>We look forward to your response.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Tarun,\n \nThank you for reaching out to us, and we apologize for the confusion regarding the pricing of the BM04 monitor.\n \nTo help us further check the issue, could you please provide screenshots showing the price displayed as £150 on the website, as well as screenshots before and after applying the discount code during checkout?\n \nThis will help us investigate the concern more accurately.\n \nWe look forward to your response.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello,\n\nWe sincerely apologize for the delayed reply.\n\nDue to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.\nWe will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.\n\nThank you very much for your patience and understanding.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We sincerely apologize for the delayed reply.<br> <br>Due to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.<br>We will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.<br> <br>Thank you very much for your patience and understanding.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nWe sincerely apologize for the delayed reply.\n \nDue to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.\nWe will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.\n \nThank you very much for your patience and understanding.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "(00:42:53) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(00:43:53) Web User 6a03588cecbcbc94509d1d4c: Monitor BM04 says £150 on the site but £170 when I add to cart and add the discount code\n(00:44:12) Momcozy: Thanks for reaching out! From what I can see, the monitor page lists a SAVE 13% discount and a promo code BDWD15 for 15% off. There’s also a 30 Days Guarantee for exchanges and returns, plus a 1 Year Warranty. However, I don’t have confirmation of any BM04-specific promotions, discounts, or price-matching policies. If you’re seeing a price difference in your cart, the only promotion details I found are the discount code and sale price shown on the product page.\n(00:44:20) Momcozy: For the most accurate details about our current promotions, I recommend reaching out to our live customer support team! They'll be happy to help you with all the specifics.\n(00:44:23) Momcozy: Here’s a little tip! If you’re a new user, you’ll receive a 10% off welcome coupon in your registration email, and it’s good for anything on our site!\n(00:44:27) Momcozy: Would you like me to connect you with one of our live customer service representatives for more help? I’m here to make sure you get the support you need!\n(00:44:41) Web User 6a03588cecbcbc94509d1d4c: Yes \n(00:44:49) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER\n(00:44:56) Web User 6a03588cecbcbc94509d1d4c: Leave a message\n(00:45:01) Momcozy: Could you please let me know your name and email address?\n(00:45:10) Web User 6a03588cecbcbc94509d1d4c: name: Tarun\nemail: tarun.g.abraham@gmail.com\n(00:45:16) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:\n\n 1. Your order number (if you don't have one, you can leave it blank):\n 2. Product model/name:\n 3. Description of specific needs:\n\nWe will convert your message into a work order and synchronize it to the support team as soon as possible~\n\nPlease rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~\n\nThank you for using the online chat. Wish you a pleasant day.😊",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(00:42:53) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(00:43:53) Web User 6a03588cecbcbc94509d1d4c: Monitor BM04 says £150 on the site but £170 when I add to cart and add the discount code\n<br>(00:44:12) Momcozy: Thanks for reaching out! From what I can see, the monitor page lists a SAVE 13% discount and a promo code BDWD15 for 15% off. There’s also a 30 Days Guarantee for exchanges and returns, plus a 1 Year Warranty. However, I don’t have confirmation of any BM04-specific promotions, discounts, or price-matching policies. If you’re seeing a price difference in your cart, the only promotion details I found are the discount code and sale price shown on the product page.\n<br>(00:44:20) Momcozy: For the most accurate details about our current promotions, I recommend reaching out to our live customer support team! They'll be happy to help you with all the specifics.\n<br>(00:44:23) Momcozy: Here’s a little tip! If you’re a new user, you’ll receive a 10% off welcome coupon in your registration email, and it’s good for anything on our site!\n<br>(00:44:27) Momcozy: Would you like me to connect you with one of our live customer service representatives for more help? I’m here to make sure you get the support you need!\n<br>(00:44:41) Web User 6a03588cecbcbc94509d1d4c: Yes \n<br>(00:44:49) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!</p>\n\n<p dir=\"auto\">LEAVE A MESSAGE, TRY AGAIN LATER\n<br>(00:44:56) Web User 6a03588cecbcbc94509d1d4c: Leave a message\n<br>(00:45:01) Momcozy: Could you please let me know your name and email address?\n<br>(00:45:10) Web User 6a03588cecbcbc94509d1d4c: name: Tarun\n<br>email: <a href=\"mailto:tarun.g.abraham@gmail.com\" rel=\"noreferrer\">tarun.g.abraham@gmail.com</a>\n<br>(00:45:16) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:</p>\n\n<p dir=\"auto\"> 1. Your order number (if you don't have one, you can leave it blank):\n<br> 2. Product model/name:\n<br> 3. Description of specific needs:</p>\n\n<p dir=\"auto\">We will convert your message into a work order and synchronize it to the support team as soon as possible~</p>\n\n<p dir=\"auto\">Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~</p>\n\n<p dir=\"auto\">Thank you for using the online chat. Wish you a pleasant day.😊</p></div>",
"plain_body": "(00:42:53) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(00:43:53) Web User 6a03588cecbcbc94509d1d4c: Monitor BM04 says £150 on the site but £170 when I add to cart and add the discount code\n\n(00:44:12) Momcozy: Thanks for reaching out! From what I can see, the monitor page lists a SAVE 13% discount and a promo code BDWD15 for 15% off. There’s also a 30 Days Guarantee for exchanges and returns, plus a 1 Year Warranty. However, I don’t have confirmation of any BM04-specific promotions, discounts, or price-matching policies. If you’re seeing a price difference in your cart, the only promotion details I found are the discount code and sale price shown on the product page.\n\n(00:44:20) Momcozy: For the most accurate details about our current promotions, I recommend reaching out to our live customer support team! They'll be happy to help you with all the specifics.\n\n(00:44:23) Momcozy: Here’s a little tip! If you’re a new user, you’ll receive a 10% off welcome coupon in your registration email, and it’s good for anything on our site!\n\n(00:44:27) Momcozy: Would you like me to connect you with one of our live customer service representatives for more help? I’m here to make sure you get the support you need!\n\n(00:44:41) Web User 6a03588cecbcbc94509d1d4c: Yes \n\n(00:44:49) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(00:44:56) Web User 6a03588cecbcbc94509d1d4c: Leave a message\n\n(00:45:01) Momcozy: Could you please let me know your name and email address?\n\n(00:45:10) Web User 6a03588cecbcbc94509d1d4c: name: Tarun\n\nemail: tarun.g.abraham@gmail.com\n\n(00:45:16) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n\n 1. Your order number (if you don't have one, you can leave it blank):\n\n 2. Product model/name:\n\n 3. Description of specific needs: \n\n We will convert your message into a work order and synchronize it to the support team as soon as possible~ \n\n Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ \n\n Thank you for using the online chat. Wish you a pleasant day.😊",
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