提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252168",
"subject": "Breast pump issue",
"description": "I recently got the Momcozy M9 mobile flow breast pump through my insurance by aeroflowbreastpump.com and only been using the pump for about two weeks since my newborn was just born and the pump seem to be having issue. The pump suction fluctuate when I set to a certain pump suction. It’s not fully suctioning like it’s suppose to.\nMy Order #2108646362\n\nSent from my iPhone\nimage.png",
"status": "solved",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T16:48:00Z",
"updated_at": "2026-05-14T03:04:19Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "DEC 30 2025",
"agents_notes": "DEC 30 2025",
"category_field_id": "34154549939865",
"category_name": "CPI::Weak suction",
"category_value": "cpi__weak_suction",
"category_zh": "吸力弱"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"email": 4,
"web": 2,
"api": 1
}
},
"messages": [
{
"conversation_id": "57901976665753",
"type": "Comment",
"created_at": "2026-05-14T03:04:19Z",
"author_id": "33115820348185",
"author_name": "BL-B2B-Kristine",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi there,\n\nThank you for reaching out and for assisting us in resolving this issue—we truly appreciate your patience and support.\n\nWe have arranged a replacement for DOUBLE M9 pump since the single pump is out of stock. Processing typically takes 1–2 business days. Please allow 3-7 business days for delivery, and rest assured that your replacement will arrive within the timeframe. We kindly ask for your patience as we complete this process.\n\nOnce again, we sincerely apologize for any inconvenience, and we are grateful for the opportunity to make things right for you. Your trust and consideration mean a lot to us!\n\nIf you have any further questions, please don’t hesitate to contact us—we’re always happy to assist.\n\nBest regards,\nMomcozy Customer Support Team\n\nPlease note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime."
},
{
"conversation_id": "57883595905689",
"type": "Comment",
"created_at": "2026-05-13T11:29:16Z",
"author_id": "34818869523481",
"author_name": "BL-A2-Pump-Mikaela",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi there,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within Momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in Momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57855843776025",
"type": "Comment",
"created_at": "2026-05-12T19:04:44Z",
"author_id": "57197653586329",
"author_name": "Bichthuy",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
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"text": "I have picture of my pump part attach with serial number and here is the info: \n Full Name: Bichthuy Nguyen Street Address: 12557 Kentmere Avenue City, State, Country, Zip Code: Baton Rouge, LA 70810 Contact Number: 2253289872 \n Sent from my iPhone"
},
{
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"type": "Comment",
"created_at": "2026-05-12T19:04:08Z",
"author_id": "57197653586329",
"author_name": "Bichthuy",
"author_role": "end-user",
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"recording_type": "",
"text": "Sent from my iPhone"
},
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"type": "Comment",
"created_at": "2026-05-12T19:03:41Z",
"author_id": "57197653586329",
"author_name": "Bichthuy",
"author_role": "end-user",
"sender_type": "customer",
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"text": "I have picture of my pump part attach with serial number and here is the info: \n Full Name: Bichthuy Nguyen Street Address: 12557 Kentmere Avenue City, State, Country, Zip Code: Baton Rouge, LA 70810 Contact Number: 2253289872 \n Sent from my iPhone"
},
{
"conversation_id": "57854379357465",
"type": "Comment",
"created_at": "2026-05-12T16:59:21Z",
"author_id": "33115828554905",
"author_name": "AI Agent-Kate",
"author_role": "agent",
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"channel": "api",
"public": true,
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"text": "Dear Bichthuy, \n Thank you for your message. We hope you're doing well! \n I understand how frustrating it can be to experience issues with your breast pump, especially during such an important time. Let’s work together to resolve this. \n To address the issue of fluctuating suction with your Momcozy M9 breast pump, please try the following steps: \n \n \n Motor Check: \n \n Detach the motor from the milk bowl. \n Place your thumb over the motor's suction port and test the suction at both level 1 and level 9. You should feel a noticeable difference in suction strength. \n If you have two pumps, try switching the motors between the collection cups to determine if the issue lies with the motor or the accessories. \n \n \n \n Accessory Inspection: \n \n Seal Check: Ensure the silicone diaphragm and valve are properly installed and undamaged. Reinstalling the flange and accessories might restore normal suction. You can refer to the instructional video for guidance: User Manual Video. \n Accessory Age: Silicone parts naturally wear out over time. For optimal performance, replace them every 1-3 months. Ensure compatibility by purchasing from the official store. \n Flange Fit: As your body changes, your flange size might need adjustment. Measure your nipple size when erect to ensure the best fit. \n Proper Wear: Use a supportive, full-coverage nursing bra to maintain a secure seal. Ensure the flange sits flush against your breast during use. \n \n \n \n If these steps do not resolve the issue, it would be helpful to have photos of your pump motor (showing manufacturer details) and any parts purchased from the official store. Additionally, please provide your pump's serial number (found on the motor's QR code) and confirm your shipping details in the following format: \n \n Full Name \n Street Address \n City, State, Country, Zip Code \n Contact Number \n \n This information will help us assist you further. Thank you for your patience and understanding as we work to resolve this for you. \n Best regards,\n\nMomcozy Customer Support Team"
},
{
"conversation_id": "57854287290905",
"type": "Comment",
"created_at": "2026-05-12T16:48:00Z",
"author_id": "57197653586329",
"author_name": "Bichthuy",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "I recently got the Momcozy M9 mobile flow breast pump through my insurance by aeroflowbreastpump.com and only been using the pump for about two weeks since my newborn was just born and the pump seem to be having issue. The pump suction fluctuate when I set to a certain pump suction. It’s not fully suctioning like it’s suppose to. My Order #2108646362 \n \n Sent from my iPhone"
}
]
}
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"body": "Hi there,\n\nThank you for reaching out and for assisting us in resolving this issue—we truly appreciate your patience and support.\n\nWe have **arranged a replacement** for DOUBLE M9 pump since the single pump is out of stock. Processing typically takes **1–2 business days**. Please allow **3-7 business days for delivery**, and rest assured that your replacement will arrive within the timeframe. We kindly ask for your patience as we complete this process.\n\nOnce again, we sincerely apologize for any inconvenience, and we are grateful for the opportunity to make things right for you. Your trust and consideration mean a lot to us!\n\nIf you have any further questions, please don’t hesitate to contact us—we’re always happy to assist.\n\nBest regards,\nMomcozy Customer Support Team\n\n\nPlease note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br><br>Thank you for reaching out and for assisting us in resolving this issue—we truly appreciate your patience and support.<br><br>We have <strong>arranged a replacement </strong>for DOUBLE M9 pump since the single pump is out of stock. Processing typically takes <strong>1–2 business days</strong>. Please allow<strong> 3-7 business days for delivery</strong>, and rest assured that your replacement will arrive within the timeframe. We kindly ask for your patience as we complete this process.<br><br>Once again, we sincerely apologize for any inconvenience, and we are grateful for the opportunity to make things right for you. Your trust and consideration mean a lot to us!<br><br>If you have any further questions, please don’t hesitate to contact us—we’re always happy to assist.<br><br>Best regards,<br>Momcozy Customer Support Team<br><br><br>Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.<br></div>",
"plain_body": "Hi there,\n\nThank you for reaching out and for assisting us in resolving this issue—we truly appreciate your patience and support.\n\nWe have arranged a replacement for DOUBLE M9 pump since the single pump is out of stock. Processing typically takes 1–2 business days. Please allow 3-7 business days for delivery, and rest assured that your replacement will arrive within the timeframe. We kindly ask for your patience as we complete this process.\n\nOnce again, we sincerely apologize for any inconvenience, and we are grateful for the opportunity to make things right for you. Your trust and consideration mean a lot to us!\n\nIf you have any further questions, please don’t hesitate to contact us—we’re always happy to assist.\n\nBest regards,\nMomcozy Customer Support Team\n\n\nPlease note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
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{
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"body": "Hi there,\n\nWe hope this message finds you well.\n\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within Momcozy. Please bear with us while we facilitate this transfer.\n\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n\nThank you for your understanding and trust in Momcozy. We are committed to providing you with the best service possible.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br> <br>We hope this message finds you well.<br> <br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br>To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within Momcozy. Please bear with us while we facilitate this transfer.<br> <br>Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.<br> <br>Thank you for your understanding and trust in Momcozy. We are committed to providing you with the best service possible.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi there,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within Momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in Momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "I have picture of my pump part attach with serial number and here is the info:\n\n\n- Full Name: Bichthuy Nguyen\n- Street Address: 12557 Kentmere Avenue\n- City, State, Country, Zip Code: Baton Rouge, LA 70810\n- Contact Number: 2253289872\n\n \n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><span style=\" font-size: medium; -webkit-text-size-adjust: auto;\">I have picture of my pump part attach with serial number and here is the info:</span><div style=\"-webkit-text-size-adjust: auto;\"><br></div><div style=\"-webkit-text-size-adjust: auto;\"><ul dir=\"auto\" style=\" color: rgb(68, 68, 68); font-size: 14px; padding-left: 15px; margin: 10px 0px 15px 30px;\"><li style=\"line-height: 22px; margin: 10px 0px;\">Full Name: Bichthuy Nguyen</li><li style=\"line-height: 22px; margin: 10px 0px;\">Street Address: <span dir=\"ltr\">12557 Kentmere Avenue</span> </li><li style=\"line-height: 22px; margin: 10px 0px;\">City, State, Country, Zip Code: Baton Rouge, LA 70810</li><li style=\"line-height: 22px; margin: 10px 0px;\">Contact Number: <span dir=\"ltr\">2253289872</span></li></ul><img alt=\"image0.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/hpcuRuygUOqhMctwsNFMx7Ykd/?name=image0.jpeg\"><br></div><div dir=\"ltr\">Sent from my iPhone</div></div>",
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{
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"body": " \n\nSent from my iPhone",
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"body": "I have picture of my pump part attach with serial number and here is the info:\n\n\n\n- Full Name: Bichthuy Nguyen\n- Street Address: 12557 Kentmere Avenue\n- City, State, Country, Zip Code: Baton Rouge, LA 70810\n- Contact Number: 2253289872\n-\n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">I have picture of my pump part attach with serial number and here is the info:<div><br></div><div><ul dir=\"auto\" style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px; padding-left: 15px; margin: 10px 0px 15px 30px;\"><li style=\"line-height: 22px; margin: 10px 0px;\">Full Name: Bichthuy Nguyen</li><li style=\"line-height: 22px; margin: 10px 0px;\">Street Address: 12557 Kentmere Avenue </li><li style=\"line-height: 22px; margin: 10px 0px;\">City, State, Country, Zip Code: Baton Rouge, LA 70810</li><li style=\"line-height: 22px; margin: 10px 0px;\">Contact Number: 2253289872</li><li style=\"line-height: 22px; margin: 10px 0px;\"><br></li></ul><div dir=\"ltr\">Sent from my iPhone</div></div></div>",
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"body": "Dear Bichthuy,\n\nThank you for your message. We hope you're doing well!\n\nI understand how frustrating it can be to experience issues with your breast pump, especially during such an important time. Let’s work together to resolve this.\n\nTo address the issue of fluctuating suction with your Momcozy M9 breast pump, please try the following steps:\n1. **Motor Check**:\n\n2. **Accessory Inspection**:\n\nIf these steps do not resolve the issue, it would be helpful to have photos of your pump motor (showing manufacturer details) and any parts purchased from the official store. Additionally, please provide your pump's serial number (found on the motor's QR code) and confirm your shipping details in the following format:\n- Full Name\n- Street Address\n- City, State, Country, Zip Code\n- Contact Number\n\nThis information will help us assist you further. Thank you for your patience and understanding as we work to resolve this for you.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Dear Bichthuy,</p>\n<p dir=\"auto\">Thank you for your message. We hope you're doing well!</p>\n<p dir=\"auto\">I understand how frustrating it can be to experience issues with your breast pump, especially during such an important time. Let’s work together to resolve this.</p>\n<p dir=\"auto\">To address the issue of fluctuating suction with your Momcozy M9 breast pump, please try the following steps:</p>\n<ol dir=\"auto\">\n<li>\n<p dir=\"auto\"><strong>Motor Check</strong>:</p>\n<ul dir=\"auto\">\n<li>Detach the motor from the milk bowl.</li>\n<li>Place your thumb over the motor's suction port and test the suction at both level 1 and level 9. You should feel a noticeable difference in suction strength.</li>\n<li>If you have two pumps, try switching the motors between the collection cups to determine if the issue lies with the motor or the accessories.</li>\n</ul>\n</li>\n<li>\n<p dir=\"auto\"><strong>Accessory Inspection</strong>:</p>\n<ul dir=\"auto\">\n<li><strong>Seal Check</strong>: Ensure the silicone diaphragm and valve are properly installed and undamaged. Reinstalling the flange and accessories might restore normal suction. You can refer to the instructional video for guidance: <a href=\"https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\" rel=\"noreferrer\">User Manual Video</a>.</li>\n<li><strong>Accessory Age</strong>: Silicone parts naturally wear out over time. For optimal performance, replace them every 1-3 months. Ensure compatibility by purchasing from the official store.</li>\n<li><strong>Flange Fit</strong>: As your body changes, your flange size might need adjustment. Measure your nipple size when erect to ensure the best fit.</li>\n<li><strong>Proper Wear</strong>: Use a supportive, full-coverage nursing bra to maintain a secure seal. Ensure the flange sits flush against your breast during use.</li>\n</ul>\n</li>\n</ol>\n<p dir=\"auto\">If these steps do not resolve the issue, it would be helpful to have photos of your pump motor (showing manufacturer details) and any parts purchased from the official store. Additionally, please provide your pump's serial number (found on the motor's QR code) and confirm your shipping details in the following format:</p>\n<ul dir=\"auto\">\n<li>Full Name</li>\n<li>Street Address</li>\n<li>City, State, Country, Zip Code</li>\n<li>Contact Number</li>\n</ul>\n<p dir=\"auto\">This information will help us assist you further. Thank you for your patience and understanding as we work to resolve this for you.</p>\n<p dir=\"auto\">Best regards,<br>\nMomcozy Customer Support Team</p></div>",
"plain_body": "Dear Bichthuy, \n Thank you for your message. We hope you're doing well! \n I understand how frustrating it can be to experience issues with your breast pump, especially during such an important time. Let’s work together to resolve this. \n To address the issue of fluctuating suction with your Momcozy M9 breast pump, please try the following steps: \n \n \n Motor Check: \n \n Detach the motor from the milk bowl. \n Place your thumb over the motor's suction port and test the suction at both level 1 and level 9. You should feel a noticeable difference in suction strength. \n If you have two pumps, try switching the motors between the collection cups to determine if the issue lies with the motor or the accessories. \n \n \n \n Accessory Inspection: \n \n Seal Check: Ensure the silicone diaphragm and valve are properly installed and undamaged. Reinstalling the flange and accessories might restore normal suction. You can refer to the instructional video for guidance: User Manual Video. \n Accessory Age: Silicone parts naturally wear out over time. For optimal performance, replace them every 1-3 months. Ensure compatibility by purchasing from the official store. \n Flange Fit: As your body changes, your flange size might need adjustment. Measure your nipple size when erect to ensure the best fit. \n Proper Wear: Use a supportive, full-coverage nursing bra to maintain a secure seal. Ensure the flange sits flush against your breast during use. \n \n \n \n If these steps do not resolve the issue, it would be helpful to have photos of your pump motor (showing manufacturer details) and any parts purchased from the official store. Additionally, please provide your pump's serial number (found on the motor's QR code) and confirm your shipping details in the following format: \n \n Full Name \n Street Address \n City, State, Country, Zip Code \n Contact Number \n \n This information will help us assist you further. Thank you for your patience and understanding as we work to resolve this for you. \n Best regards,\n\nMomcozy Customer Support Team",
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"body": "I recently got the Momcozy M9 mobile flow breast pump through my insurance by aeroflowbreastpump.com and only been using the pump for about two weeks since my newborn was just born and the pump seem to be having issue. The pump suction fluctuate when I set to a certain pump suction. It’s not fully suctioning like it’s suppose to.\nMy Order #2108646362\n\n\n\n \n\n\n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">I recently got the Momcozy M9 mobile flow breast pump through my insurance by aeroflowbreastpump.com and only been using the pump for about two weeks since my newborn was just born and the pump seem to be having issue. The pump suction fluctuate when I set to a certain pump suction. It’s not fully suctioning like it’s suppose to.<div>My <span style=\" color: rgb(81, 81, 81); font-size: 14px; -webkit-text-size-adjust: 100%; background-color: rgb(255, 246, 244);\">Order <a href=\"/agent/tickets/2108646362\" rel=\"ticket\" target=\"_blank\">#2108646362</a></span></div><div><br></div><div><img src=\"https://rootglobal.zendesk.com/attachments/token/vAwa03TFaE9v0i2weF1Tcc101/?name=image.png\" width=\"1320\" alt=\"image\"></div><div><font color=\"#515151\"><span style=\" font-size: 14px; -webkit-text-size-adjust: 100%; background-color: rgb(255, 246, 244);\"><br></span></font><div dir=\"ltr\">Sent from my iPhone</div></div></div>",
"plain_body": "I recently got the Momcozy M9 mobile flow breast pump through my insurance by aeroflowbreastpump.com and only been using the pump for about two weeks since my newborn was just born and the pump seem to be having issue. The pump suction fluctuate when I set to a certain pump suction. It’s not fully suctioning like it’s suppose to. My Order #2108646362 \n \n Sent from my iPhone",
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