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"text": "Hi, \n \nI hope this message finds you well!\n \nThank you for reaching out to us about your product not charging. We completely understand how important it is for your device to work properly, and we’re here to help you get it up and running as quickly as possible.\n \nTo start, please try replacing the USB cable or charger and see if the charging light turns on. This simple step often helps identify the source of the issue.\n \nIf the charging light still doesn’t turn on after trying a different cable or charger, could you please send us a short video showing the problem? This will help us understand what’s happening and provide the most effective solution for you.\n \nWe’re committed to making sure you have a great experience with our product and are here to support you every step of the way. Please don’t hesitate to reach out if you have any questions or need further assistance.\n \nPlease note that for purchases made through third-party retailers, our system only allows for same-model replacements. We are unable to process returns or refunds directly for these purchases. However, for confirmed defective products, we can offer a replacement of the same model as part of our after-sales service.\n \nThank you for your patience, we truly appreciate it!\n \nBest regards,\nMomcozy Customer Support Team"
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"text": "Hi there, my wife and I bought the Momcozy Noise Machine for Baby Sleeping with Night Light - White: Electric, Nature & White Noise, Sound Therapy on January 17 from our local Target. (I’ve attached the receipt.) \n\n We were happy with this item, but unfortunately it stopped working a few days ago. It can no longer be charged and I confirmed that the cable that was provided with the noise machine can provide a charge to other devices, so the problem is with the machine itself. If you repeatedly disconnect and reconnect the charger we can very rarely get the red light on the back of the machine indicating that the device is charging to turn on for a few seconds before it turns back off again. As it stands the item is completely useless and we are just outside of the 90 day return window at Target so working through you guys is our only option for making this right. Target customer service told us to reach out to you. \n\n We’d love to either have the item refunded or replaced if possible. Our address is Michael Christensen, 2032 Montana Ave, Provo UT 84606, United States. Please let me know if any additional information is needed for you to take care of this. \n\n Thanks,\n\nMichael\n\nimage3.png\n\nimage4.png"
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"body": "Hi, \n \nI hope this message finds you well!\n \nThank you for reaching out to us about your product not charging. We completely understand how important it is for your device to work properly, and we’re here to help you get it up and running as quickly as possible.\n \nTo start, please try replacing the USB cable or charger and see if the charging light turns on. This simple step often helps identify the source of the issue.\n \nIf the charging light still doesn’t turn on after trying a different cable or charger, could you please send us a short video showing the problem? This will help us understand what’s happening and provide the most effective solution for you.\n \nWe’re committed to making sure you have a great experience with our product and are here to support you every step of the way. Please don’t hesitate to reach out if you have any questions or need further assistance.\n \nPlease note that for purchases made through third-party retailers, our system only allows for same-model replacements. We are unable to process returns or refunds directly for these purchases. However, for confirmed defective products, we can offer a replacement of the same model as part of our after-sales service.\n \nThank you for your patience, we truly appreciate it!\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hi,\n\nI hope this message finds you well!\n\nThank you for reaching out to us about your product not charging. We completely understand how important it is for your device to work properly, and we’re here to help you get it up and running as quickly as possible.\n\nTo start, please try replacing the USB cable or charger and see if the charging light turns on. This simple step often helps identify the source of the issue.\n\nIf the charging light still doesn’t turn on after trying a different cable or charger, could you please send us a short video showing the problem? This will help us understand what’s happening and provide the most effective solution for you.\n\nWe’re committed to making sure you have a great experience with our product and are here to support you every step of the way. Please don’t hesitate to reach out if you have any questions or need further assistance.\n\n_Please note that for purchases made through third-party retailers, our system only allows for same-model replacements. We are unable to process returns or refunds directly for these purchases. However, for confirmed defective products, we can offer a replacement of the same model as part of our after-sales service._\n\nThank you for your patience, we truly appreciate it!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi, <br> <br>I hope this message finds you well!<br> <br>Thank you for reaching out to us about your product not charging. We completely understand how important it is for your device to work properly, and we’re here to help you get it up and running as quickly as possible.<br> <br>To start, please try replacing the USB cable or charger and see if the charging light turns on. This simple step often helps identify the source of the issue.<br> <br>If the charging light still doesn’t turn on after trying a different cable or charger, could you please send us a short video showing the problem? This will help us understand what’s happening and provide the most effective solution for you.<br> <br>We’re committed to making sure you have a great experience with our product and are here to support you every step of the way. Please don’t hesitate to reach out if you have any questions or need further assistance.<br> <br><i>Please note that for purchases made through third-party retailers, our system only allows for same-model replacements. We are unable to process returns or refunds directly for these purchases. However, for confirmed defective products, we can offer a replacement of the same model as part of our after-sales service.</i><br> <br>Thank you for your patience, we truly appreciate it!<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi, \n \nI hope this message finds you well!\n \nThank you for reaching out to us about your product not charging. We completely understand how important it is for your device to work properly, and we’re here to help you get it up and running as quickly as possible.\n \nTo start, please try replacing the USB cable or charger and see if the charging light turns on. This simple step often helps identify the source of the issue.\n \nIf the charging light still doesn’t turn on after trying a different cable or charger, could you please send us a short video showing the problem? This will help us understand what’s happening and provide the most effective solution for you.\n \nWe’re committed to making sure you have a great experience with our product and are here to support you every step of the way. Please don’t hesitate to reach out if you have any questions or need further assistance.\n \nPlease note that for purchases made through third-party retailers, our system only allows for same-model replacements. We are unable to process returns or refunds directly for these purchases. However, for confirmed defective products, we can offer a replacement of the same model as part of our after-sales service.\n \nThank you for your patience, we truly appreciate it!\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hi there, my wife and I bought the Momcozy Noise Machine for Baby Sleeping with Night Light - White: Electric, Nature & White Noise, Sound Therapy on January 17 from our local Target. (I’ve attached the receipt.)\n\nWe were happy with this item, but unfortunately it stopped working a few days ago. It can no longer be charged and I confirmed that the cable that was provided with the noise machine can provide a charge to other devices, so the problem is with the machine itself. If you repeatedly disconnect and reconnect the charger we can very rarely get the red light on the back of the machine indicating that the device is charging to turn on for a few seconds before it turns back off again. As it stands the item is completely useless and we are just outside of the 90 day return window at Target so working through you guys is our only option for making this right. Target customer service told us to reach out to you.\n\nWe’d love to either have the item refunded or replaced if possible. Our address is Michael Christensen, 2032 Montana Ave, Provo UT 84606, United States. Please let me know if any additional information is needed for you to take care of this.\n\nThanks,\nMichael\nimage3.png\nimage4.png",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Hi there, my wife and I bought the Momcozy Noise Machine for Baby Sleeping with Night Light - White: Electric, Nature & White Noise, Sound Therapy on January 17 from our local Target. (I’ve attached the receipt.)</p>\n\n<p dir=\"auto\">We were happy with this item, but unfortunately it stopped working a few days ago. It can no longer be charged and I confirmed that the cable that was provided with the noise machine can provide a charge to other devices, so the problem is with the machine itself. If you repeatedly disconnect and reconnect the charger we can very rarely get the red light on the back of the machine indicating that the device is charging to turn on for a few seconds before it turns back off again. As it stands the item is completely useless and we are just outside of the 90 day return window at Target so working through you guys is our only option for making this right. Target customer service told us to reach out to you.</p>\n\n<p dir=\"auto\">We’d love to either have the item refunded or replaced if possible. Our address is Michael Christensen, 2032 Montana Ave, Provo UT 84606, United States. Please let me know if any additional information is needed for you to take care of this.</p>\n\n<p dir=\"auto\">Thanks,\n<br>Michael\n<br>image3.png\n<br>image4.png</p></div>",
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