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"body": "Dear Lindsey,\n\nThank you for reaching out to us, and we sincerely apologize for the inconvenience this has caused you.\n\nTo help us further assess and investigate the issue, could you please send us a short video showing the problem you are experiencing? This will help our team better understand the situation and provide the appropriate solution for you.\n\nIf the video file is too large to attach, you may upload it through WeTransfer and share the link with us.\n\nWe appreciate your cooperation and look forward to your response.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Lindsey,<br> <br>Thank you for reaching out to us, and we sincerely apologize for the inconvenience this has caused you.<br> <br>To help us further assess and investigate the issue, could you please send us a short video showing the problem you are experiencing? This will help our team better understand the situation and provide the appropriate solution for you.<br> <br>If the video file is too large to attach, you may upload it through WeTransfer and share the link with us.<br> <br>We appreciate your cooperation and look forward to your response.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Lindsey,\n \nThank you for reaching out to us, and we sincerely apologize for the inconvenience this has caused you.\n \nTo help us further assess and investigate the issue, could you please send us a short video showing the problem you are experiencing? This will help our team better understand the situation and provide the appropriate solution for you.\n \nIf the video file is too large to attach, you may upload it through WeTransfer and share the link with us.\n \nWe appreciate your cooperation and look forward to your response.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello,\n\nWe sincerely apologize for the delayed reply.\n\nDue to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.\nWe will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.\n\nThank you very much for your patience and understanding.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We sincerely apologize for the delayed reply.<br> <br>Due to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.<br>We will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.<br> <br>Thank you very much for your patience and understanding.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nWe sincerely apologize for the delayed reply.\n \nDue to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.\nWe will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.\n \nThank you very much for your patience and understanding.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "(00:36:22) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(00:36:36) Lindsey: Other inquiries\n(00:36:40) Momcozy: Please tell us what you need help with.\n(00:37:01) Lindsey: Not getting notifications about sound/movement\n(00:37:10) Momcozy: Could you please share your product model with me? You can usually find it on the bottom of your device or on the packaging box. This info will help me give you the best guidance for your notification issue!\n(00:37:33) Lindsey: BM04\n(00:37:49) Momcozy: Let’s get those notifications working for your BM04! For sound alerts, please check that VOX/Sound Activation is turned ON in your device menu. Make sure the camera’s microphone isn’t blocked by the base or stand, and try to keep it away from walls or decorations. Also, bring the monitor closer and test by making a sound near the camera.\n\nFor movement notifications, BM04 supports Auto record with motion recording! Just press Menu, go to Camera Settings, select Auto record, and choose Motion recording. Don’t forget—a Micro SD card needs to be properly installed for this feature to work.\n\nTo review recordings, head to Menu > Camera Settings > Playback > Videos and use the Motion recording filter. I couldn’t find the exact name for movement alert settings on BM04, but these steps should help!\n(00:37:53) Momcozy: Let’s get your BM04 notifications back on track! Please make sure the VOX/Sound Activation is turned ON in your device menu, and check that the camera’s microphone isn’t blocked. For movement alerts, select Auto record and choose Motion recording in your Camera Settings—just remember to have a Micro SD card installed. You can review recordings by going to Playback and using the Motion recording filter. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n(00:39:49) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n(00:39:50) Momcozy: How would you rate your experience?\n\n⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n(00:40:20) Lindsey: The cloud is recording movement and sound alerts but my phone is not getting the notifications even though it’s turned on\n(00:40:29) Momcozy: I’m really sorry the previous steps didn’t solve your notification issue with your BM04. Don’t worry—I’ll arrange for our specialist team to help you further! We’re here to make sure you get the support you need.\n(00:40:35) Momcozy: To help us escalate your case to our specialist team, could you please share your order number with me? This will help us assist you more efficiently!\n(00:41:10) Lindsey: JJ1572648\n(00:41:14) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n(00:41:14) Momcozy: Do you need me to contact the human customer service for you now?\n\nYES, NO\n(00:41:27) Lindsey: Yes\n(00:41:32) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER\n(00:41:41) Lindsey: Leave a message\n(00:41:47) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:\n\n 1. Your order number (if you don't have one, you can leave it blank):\n 2. Product model/name:\n 3. Description of specific needs:\n\nWe will convert your message into a work order and synchronize it to the support team as soon as possible~\n\nPlease rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~\n\nThank you for using the online chat. Wish you a pleasant day.😊\n(00:42:38) Lindsey: 1. JJ1572648 2. BM04 3. Reset the wifi but no longer getting notifications on my phone about sound and movement detection",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(00:36:22) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(00:36:36) Lindsey: Other inquiries\n<br>(00:36:40) Momcozy: Please tell us what you need help with.\n<br>(00:37:01) Lindsey: Not getting notifications about sound/movement\n<br>(00:37:10) Momcozy: Could you please share your product model with me? You can usually find it on the bottom of your device or on the packaging box. This info will help me give you the best guidance for your notification issue!\n<br>(00:37:33) Lindsey: BM04\n<br>(00:37:49) Momcozy: Let’s get those notifications working for your BM04! For sound alerts, please check that VOX/Sound Activation is turned ON in your device menu. Make sure the camera’s microphone isn’t blocked by the base or stand, and try to keep it away from walls or decorations. Also, bring the monitor closer and test by making a sound near the camera.</p>\n\n<p dir=\"auto\">For movement notifications, BM04 supports Auto record with motion recording! Just press Menu, go to Camera Settings, select Auto record, and choose Motion recording. Don’t forget—a Micro SD card needs to be properly installed for this feature to work.</p>\n\n<p dir=\"auto\">To review recordings, head to Menu > Camera Settings > Playback > Videos and use the Motion recording filter. I couldn’t find the exact name for movement alert settings on BM04, but these steps should help!\n<br>(00:37:53) Momcozy: Let’s get your BM04 notifications back on track! Please make sure the VOX/Sound Activation is turned ON in your device menu, and check that the camera’s microphone isn’t blocked. For movement alerts, select Auto record and choose Motion recording in your Camera Settings—just remember to have a Micro SD card installed. You can review recordings by going to Playback and using the Motion recording filter. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n<br>(00:39:49) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n<br>(00:39:50) Momcozy: How would you rate your experience?</p>\n\n<p dir=\"auto\">⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n<br>(00:40:20) Lindsey: The cloud is recording movement and sound alerts but my phone is not getting the notifications even though it’s turned on\n<br>(00:40:29) Momcozy: I’m really sorry the previous steps didn’t solve your notification issue with your BM04. Don’t worry—I’ll arrange for our specialist team to help you further! We’re here to make sure you get the support you need.\n<br>(00:40:35) Momcozy: To help us escalate your case to our specialist team, could you please share your order number with me? This will help us assist you more efficiently!\n<br>(00:41:10) Lindsey: JJ1572648\n<br>(00:41:14) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n<br>(00:41:14) Momcozy: Do you need me to contact the human customer service for you now?</p>\n\n<p dir=\"auto\">YES, NO\n<br>(00:41:27) Lindsey: Yes\n<br>(00:41:32) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!</p>\n\n<p dir=\"auto\">LEAVE A MESSAGE, TRY AGAIN LATER\n<br>(00:41:41) Lindsey: Leave a message\n<br>(00:41:47) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:</p>\n\n<p dir=\"auto\"> 1. Your order number (if you don't have one, you can leave it blank):\n<br> 2. Product model/name:\n<br> 3. Description of specific needs:</p>\n\n<p dir=\"auto\">We will convert your message into a work order and synchronize it to the support team as soon as possible~</p>\n\n<p dir=\"auto\">Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~</p>\n\n<p dir=\"auto\">Thank you for using the online chat. Wish you a pleasant day.😊\n<br>(00:42:38) Lindsey: 1. JJ1572648 2. BM04 3. Reset the wifi but no longer getting notifications on my phone about sound and movement detection</p></div>",
"plain_body": "(00:36:22) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(00:36:36) Lindsey: Other inquiries\n\n(00:36:40) Momcozy: Please tell us what you need help with.\n\n(00:37:01) Lindsey: Not getting notifications about sound/movement\n\n(00:37:10) Momcozy: Could you please share your product model with me? You can usually find it on the bottom of your device or on the packaging box. This info will help me give you the best guidance for your notification issue!\n\n(00:37:33) Lindsey: BM04\n\n(00:37:49) Momcozy: Let’s get those notifications working for your BM04! For sound alerts, please check that VOX/Sound Activation is turned ON in your device menu. Make sure the camera’s microphone isn’t blocked by the base or stand, and try to keep it away from walls or decorations. Also, bring the monitor closer and test by making a sound near the camera. \n\n For movement notifications, BM04 supports Auto record with motion recording! Just press Menu, go to Camera Settings, select Auto record, and choose Motion recording. Don’t forget—a Micro SD card needs to be properly installed for this feature to work. \n\n To review recordings, head to Menu > Camera Settings > Playback > Videos and use the Motion recording filter. I couldn’t find the exact name for movement alert settings on BM04, but these steps should help!\n\n(00:37:53) Momcozy: Let’s get your BM04 notifications back on track! Please make sure the VOX/Sound Activation is turned ON in your device menu, and check that the camera’s microphone isn’t blocked. For movement alerts, select Auto record and choose Motion recording in your Camera Settings—just remember to have a Micro SD card installed. You can review recordings by going to Playback and using the Motion recording filter. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n\n(00:39:49) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n\n(00:39:50) Momcozy: How would you rate your experience? \n\n ⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n\n(00:40:20) Lindsey: The cloud is recording movement and sound alerts but my phone is not getting the notifications even though it’s turned on\n\n(00:40:29) Momcozy: I’m really sorry the previous steps didn’t solve your notification issue with your BM04. Don’t worry—I’ll arrange for our specialist team to help you further! We’re here to make sure you get the support you need.\n\n(00:40:35) Momcozy: To help us escalate your case to our specialist team, could you please share your order number with me? This will help us assist you more efficiently!\n\n(00:41:10) Lindsey: JJ1572648\n\n(00:41:14) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n\n(00:41:14) Momcozy: Do you need me to contact the human customer service for you now? \n\n YES, NO\n\n(00:41:27) Lindsey: Yes\n\n(00:41:32) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(00:41:41) Lindsey: Leave a message\n\n(00:41:47) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n\n 1. Your order number (if you don't have one, you can leave it blank):\n\n 2. Product model/name:\n\n 3. Description of specific needs: \n\n We will convert your message into a work order and synchronize it to the support team as soon as possible~ \n\n Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ \n\n Thank you for using the online chat. Wish you a pleasant day.😊\n\n(00:42:38) Lindsey: 1. JJ1572648 2. BM04 3. Reset the wifi but no longer getting notifications on my phone about sound and movement detection",
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