提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252125",
"subject": "Call with Caller +1 (347) 204-4376",
"description": "Call from: +1 (347) 204-4376\nCall to: +1 (619) 848-0676\nTime of call: May 12, 2026 at 4:35:28 PM UTC",
"status": "solved",
"priority": "normal",
"product_model": "",
"created_at": "2026-05-12T16:35:51Z",
"updated_at": "2026-05-12T16:45:12Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "Issue Details: wrong time, temperature",
"agents_notes": "Issue Details: wrong time, temperature",
"category_field_id": "34154549939865",
"category_name": "EPI::Temperature display abnormal",
"category_value": "epi__temperature_display_abnormal",
"category_zh": "温度显示异常"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 3,
"voice": 2
}
},
"messages": [
{
"conversation_id": "57854215059353",
"type": "Comment",
"created_at": "2026-05-12T16:45:12Z",
"author_id": "52121526395673",
"author_name": "CT-Kaysee",
"author_role": "agent",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Customer Communications: ib\nIssue Details: wrong time, temp\nResolution Offered: send us an email, photo, mailing address\nCustomer Responses: agreed\nFollow-up Actions: None\nEscalation Details: N/A"
},
{
"conversation_id": "57854244569625",
"type": "Comment",
"created_at": "2026-05-12T16:43:46Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Customer owns a Momcozy dual camera purchased from Amazon, reporting incorrect time and temperature displayed on the device. Agent confirmed the issue and verified purchase details, finding the product still under warranty. Customer was instructed to email support@momcozy.com with a photo showing the wrong time and temperature, along with her full name, shipping address, and contact number. Agent assured the customer that upon review, a replacement would be processed without needing to return the defective unit. Customer received a ticket number (1252125) to reference in future communications to avoid repeating information. Customer clarified the correct support email address; agent confirmed the correct email is support@momcozy.com (not a web URL). No further questions from the customer; call ended with apologies for the inconvenience and instructions to proceed via email for resolution. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57854212814489",
"type": "Comment",
"created_at": "2026-05-12T16:43:43Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
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"text": "Call transcript: \n00:01AgentHi. Thank you for calling. This is Casey from momcozy. How can I help you?00:06CustomerHi. So I have the momcozy camera, the duals the dual camera, and it's giving me the wrong time and the wrong temperature.00:23AgentMhmm. Okay, ma'am. I am sorry for the inconvenience. So just to confirm, ma'am, that you have your momcozy dual camera, and then it's giving you, ma'am, a wrong time and then a wrong temperature. Is that correct, ma'am?00:40AgentMhmm. May I know, ma'am, where did you purchase the product? Was it through Amazon or on our official website?00:47CustomerAmazon.00:50AgentMhmm. Okay, ma'am. Do you have an order number, ma'am? It is a long number with a dashes.00:57CustomerLet me check. I received it for my baby shower.01:02AgentMhmm. Sure, ma'am. Just take your time. 1 second. Hi.01:16AgentThank you for calling the receipt.01:18CustomerThe order number is 111 Uh-huh. 47094533627440.01:42AgentOkay, ma'am. Thank you for that, ma'am. Um, just give me 1 moment, ma'am. Okay? We will just check the order details on my end.01:49CustomerOkay.01:50AgentOkay. Thank you. 78 Hello, ma'am. Thank you for patiently holding. 45 Yes, ma'am.03:22AgentUpon checking it, it is under warranty. However, ma'am, we kindly ask you, ma'am, to send us an email, support@momcozy.com, along, ma'am, with the picture, ma'am. It says that it's a wrong type and then wrong temperature That is not same with your phone. And, also, ma'am, your mailing address, ma'am, just like, ma'am, your full name, your shipping address, ma'am, and then your contact number, ma'am. Okay?03:58CustomerOkay. Yes. We04:00Agentyour house. Mhmm. You are very04:02CustomerWhich should04:04AgentSo I'll be needing some of your house today. May I know, ma'am, do you still happen to have the week and hour for the pump?04:10CustomerAre you talking04:11Agentto me? Yes, ma'am. I can't. Can you hear me clearly? Tell you what?04:23AgentBe able to find We kindly ask you, ma'am, to send us a picture, ma'am, that it says wrong time and then wrong temperature. Okay? And also, ma'am, your mailing address. Your full name, ma'am, your shipping address, and then your contact number. Since, ma'am, your order is under our warranty.04:41AgentYes, ma'am. In support@ma'amcozy.com. That is our email, ma'am.04:50CustomerOkay. So and then what will happen? They'll send me a new 1? Or04:56AgentOnce, ma'am, we have your details and once we already review the photo, ma'am, we will just gonna process you a replacement for that, ma'am. Okay? Since, ma'am, it is under warranty.05:12CustomerOkay. And do I have to send this 1 back?05:17AgentNo, ma'am. No need to return that 1.05:21CustomerOkay.05:23AgentMhmm. And, yeah, ma'am, do you have questions, ma'am, before we end this call? That's it. And, also, ma'am, just kindly save the ticket, ma'am. It is served as our as our conversation.05:41AgentSo that ticket number, ma'am are you ready, ma'am, for the ticket number?05:46CustomerHold on. Not yet.05:51AgentOkay, ma'am. Take your time.05:55CustomerOkay. What is it?05:57AgentMhmm. So the ticket number, ma'am, is 1252125. That's correct?06:08Customer1252125?06:11AgentYes, ma'am. That is correct. And it is served, ma'am, as our conversation, so you do need to repeat yourself. Okay?06:20CustomerOkay. Okay. Thank you. Do have quest06:24Agentokay. Thank you. Do you have questions, ma'am, before we end this call?06:28CustomerJust the support@momcozy.com?06:32AgentYes, ma'am. That is correct.06:38CustomerSupport dot momcozy dot com?06:42AgentSupport@momcozy.com.06:47CustomerOh, so not support dot momcozy dot com? Yes,06:52Agentma'am.06:54CustomerOkay. So support at because on the on the website, it says support dot momcozy dot com.07:01AgentYes, ma'am. But our email, ma'am, is support@momcozy.com.07:09CustomerOkay. Alright.07:11AgentOkay. Yeah, ma'am. Again, do you have questions, ma'am? No. That's it.07:17AgentOkay. Again, ma'am, I am sorry for the inconvenience. Thank you for calling momcozy. Have a nice day. Bye bye.07:23CustomerOkay. Thank you.07:25AgentAlright. Bye bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57854212396057",
"type": "VoiceComment",
"created_at": "2026-05-12T16:43:26Z",
"author_id": "52121526395673",
"author_name": "CT-Kaysee",
"author_role": "agent",
"sender_type": "agent",
"channel": "voice",
"public": true,
"recording_type": "call",
"text": "Inbound call from +1 (347) 204-4376\nCall Details:\n\nCall from: +1 (347) 204-4376\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12 16:35:28 UTC\nLocation: Brooklyn, New York, United States\nAnswered by: CT-Kaysee\nLength of phone call: 7 minutes, 57 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA3763faf9d21b72f6e0dd506df0784c8c/twilio/call/recording"
},
{
"conversation_id": "57854134419097",
"type": "Comment",
"created_at": "2026-05-12T16:35:51Z",
"author_id": "57854148064921",
"author_name": "Caller +1 (347) 204-4376",
"author_role": "end-user",
"sender_type": "internal",
"channel": "voice",
"public": false,
"recording_type": "",
"text": "Call from: +1 (347) 204-4376\n\nCall to: +1 (619) 848-0676\n\nTime of call: May 12, 2026 at 4:35:28 PM UTC"
}
]
}
conversation_raw_json
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"body": "Customer Communications: ib\nIssue Details: wrong time, temp\nResolution Offered: send us an email, photo, mailing address\nCustomer Responses: agreed\nFollow-up Actions: None\nEscalation Details: N/A",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Customer Communications: ib<br>Issue Details: wrong time, temp<br>Resolution Offered: send us an email, photo, mailing address<br>Customer Responses: agreed<br>Follow-up Actions: None<br>Escalation Details: N/A<br></div>",
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"created_at": "2026-05-12T16:45:12Z",
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"body": "#### **Call summary:**\n\n\n- Customer owns a Momcozy dual camera purchased from Amazon, reporting incorrect time and temperature displayed on the device.\n- Agent confirmed the issue and verified purchase details, finding the product still under warranty.\n- Customer was instructed to email support@momcozy.com with a photo showing the wrong time and temperature, along with her full name, shipping address, and contact number.\n- Agent assured the customer that upon review, a replacement would be processed without needing to return the defective unit.\n- Customer received a ticket number (1252125) to reference in future communications to avoid repeating information.\n- Customer clarified the correct support email address; agent confirmed the correct email is support@momcozy.com (not a web URL).\n- No further questions from the customer; call ended with apologies for the inconvenience and instructions to proceed via email for resolution.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer owns a Momcozy dual camera purchased from Amazon, reporting incorrect time and temperature displayed on the device.</li><li>Agent confirmed the issue and verified purchase details, finding the product still under warranty.</li><li>Customer was instructed to email support@momcozy.com with a photo showing the wrong time and temperature, along with her full name, shipping address, and contact number.</li><li>Agent assured the customer that upon review, a replacement would be processed without needing to return the defective unit.</li><li>Customer received a ticket number (1252125) to reference in future communications to avoid repeating information.</li><li>Customer clarified the correct support email address; agent confirmed the correct email is support@momcozy.com (not a web URL).</li><li>No further questions from the customer; call ended with apologies for the inconvenience and instructions to proceed via email for resolution.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
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"type": "Comment",
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"body": "#### **Call transcript:**\n\n\n**00:01** **Agent** Hi. Thank you for calling. This is Casey from momcozy. How can I help you?\n**00:06** **Customer** Hi. So I have the momcozy camera, the duals the dual camera, and it's giving me the wrong time and the wrong temperature.\n**00:23** **Agent** Mhmm. Okay, ma'am. I am sorry for the inconvenience. So just to confirm, ma'am, that you have your momcozy dual camera, and then it's giving you, ma'am, a wrong time and then a wrong temperature. Is that correct, ma'am?\n**00:40** **Agent** Mhmm. May I know, ma'am, where did you purchase the product? Was it through Amazon or on our official website?\n**00:47** **Customer** Amazon.\n**00:50** **Agent** Mhmm. Okay, ma'am. Do you have an order number, ma'am? It is a long number with a dashes.\n**00:57** **Customer** Let me check. I received it for my baby shower.\n**01:02** **Agent** Mhmm. Sure, ma'am. Just take your time. 1 second. Hi.\n**01:16** **Agent** Thank you for calling the receipt.\n**01:18** **Customer** The order number is 111 Uh-huh. 47094533627440.\n**01:42** **Agent** Okay, ma'am. Thank you for that, ma'am. Um, just give me 1 moment, ma'am. Okay? We will just check the order details on my end.\n**01:49** **Customer** Okay.\n**01:50** **Agent** Okay. Thank you. 78 Hello, ma'am. Thank you for patiently holding. 45 Yes, ma'am.\n**03:22** **Agent** Upon checking it, it is under warranty. However, ma'am, we kindly ask you, ma'am, to send us an email, support@momcozy.com, along, ma'am, with the picture, ma'am. It says that it's a wrong type and then wrong temperature That is not same with your phone. And, also, ma'am, your mailing address, ma'am, just like, ma'am, your full name, your shipping address, ma'am, and then your contact number, ma'am. Okay?\n**03:58** **Customer** Okay. Yes. We\n**04:00** **Agent** your house. Mhmm. You are very\n**04:02** **Customer** Which should\n**04:04** **Agent** So I'll be needing some of your house today. May I know, ma'am, do you still happen to have the week and hour for the pump?\n**04:10** **Customer** Are you talking\n**04:11** **Agent** to me? Yes, ma'am. I can't. Can you hear me clearly? Tell you what?\n**04:23** **Agent** Be able to find We kindly ask you, ma'am, to send us a picture, ma'am, that it says wrong time and then wrong temperature. Okay? And also, ma'am, your mailing address. Your full name, ma'am, your shipping address, and then your contact number. Since, ma'am, your order is under our warranty.\n**04:41** **Agent** Yes, ma'am. In support@ma'amcozy.com. That is our email, ma'am.\n**04:50** **Customer** Okay. So and then what will happen? They'll send me a new 1? Or\n**04:56** **Agent** Once, ma'am, we have your details and once we already review the photo, ma'am, we will just gonna process you a replacement for that, ma'am. Okay? Since, ma'am, it is under warranty.\n**05:12** **Customer** Okay. And do I have to send this 1 back?\n**05:17** **Agent** No, ma'am. No need to return that 1.\n**05:21** **Customer** Okay.\n**05:23** **Agent** Mhmm. And, yeah, ma'am, do you have questions, ma'am, before we end this call? That's it. And, also, ma'am, just kindly save the ticket, ma'am. It is served as our as our conversation.\n**05:41** **Agent** So that ticket number, ma'am are you ready, ma'am, for the ticket number?\n**05:46** **Customer** Hold on. Not yet.\n**05:51** **Agent** Okay, ma'am. Take your time.\n**05:55** **Customer** Okay. What is it?\n**05:57** **Agent** Mhmm. So the ticket number, ma'am, is 1252125. That's correct?\n**06:08** **Customer** 1252125?\n**06:11** **Agent** Yes, ma'am. That is correct. And it is served, ma'am, as our conversation, so you do need to repeat yourself. Okay?\n**06:20** **Customer** Okay. Okay. Thank you. Do have quest\n**06:24** **Agent** okay. Thank you. Do you have questions, ma'am, before we end this call?\n**06:28** **Customer** Just the support@momcozy.com?\n**06:32** **Agent** Yes, ma'am. That is correct.\n**06:38** **Customer** Support dot momcozy dot com?\n**06:42** **Agent** Support@momcozy.com.\n**06:47** **Customer** Oh, so not support dot momcozy dot com? Yes,\n**06:52** **Agent** ma'am.\n**06:54** **Customer** Okay. So support at because on the on the website, it says support dot momcozy dot com.\n**07:01** **Agent** Yes, ma'am. But our email, ma'am, is support@momcozy.com.\n**07:09** **Customer** Okay. Alright.\n**07:11** **Agent** Okay. Yeah, ma'am. Again, do you have questions, ma'am? No. That's it.\n**07:17** **Agent** Okay. Again, ma'am, I am sorry for the inconvenience. Thank you for calling momcozy. Have a nice day. Bye bye.\n**07:23** **Customer** Okay. Thank you.\n**07:25** **Agent** Alright. Bye bye.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. Thank you for calling. This is Casey from momcozy. How can I help you?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. So I have the momcozy camera, the duals the dual camera, and it's giving me the wrong time and the wrong temperature.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:23</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Okay, ma'am. I am sorry for the inconvenience. So just to confirm, ma'am, that you have your momcozy dual camera, and then it's giving you, ma'am, a wrong time and then a wrong temperature. Is that correct, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:40</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. May I know, ma'am, where did you purchase the product? Was it through Amazon or on our official website?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:47</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Amazon.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:50</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Okay, ma'am. Do you have an order number, ma'am? It is a long number with a dashes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:57</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Let me check. I received it for my baby shower.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Sure, ma'am. Just take your time. 1 second. Hi.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:16</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you for calling the receipt.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:18</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">The order number is 111 Uh-huh. 47094533627440.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:42</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay, ma'am. Thank you for that, ma'am. Um, just give me 1 moment, ma'am. Okay? We will just check the order details on my end.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:49</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:50</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Thank you. 78 Hello, ma'am. Thank you for patiently holding. 45 Yes, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:22</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Upon checking it, it is under warranty. However, ma'am, we kindly ask you, ma'am, to send us an email, support@momcozy.com, along, ma'am, with the picture, ma'am. It says that it's a wrong type and then wrong temperature That is not same with your phone. And, also, ma'am, your mailing address, ma'am, just like, ma'am, your full name, your shipping address, ma'am, and then your contact number, ma'am. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:58</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Yes. We</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">your house. Mhmm. You are very</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Which should</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:04</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So I'll be needing some of your house today. May I know, ma'am, do you still happen to have the week and hour for the pump?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:10</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Are you talking</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:11</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">to me? Yes, ma'am. I can't. Can you hear me clearly? Tell you what?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:23</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Be able to find We kindly ask you, ma'am, to send us a picture, ma'am, that it says wrong time and then wrong temperature. Okay? And also, ma'am, your mailing address. Your full name, ma'am, your shipping address, and then your contact number. Since, ma'am, your order is under our warranty.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:41</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. In support@ma'amcozy.com. That is our email, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:50</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So and then what will happen? They'll send me a new 1? Or</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:56</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Once, ma'am, we have your details and once we already review the photo, ma'am, we will just gonna process you a replacement for that, ma'am. Okay? Since, ma'am, it is under warranty.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:12</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. And do I have to send this 1 back?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">No, ma'am. No need to return that 1.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:21</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:23</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. And, yeah, ma'am, do you have questions, ma'am, before we end this call? That's it. And, also, ma'am, just kindly save the ticket, ma'am. It is served as our as our conversation.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:41</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So that ticket number, ma'am are you ready, ma'am, for the ticket number?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:46</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hold on. Not yet.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:51</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay, ma'am. Take your time.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:55</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. What is it?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:57</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. So the ticket number, ma'am, is 1252125. That's correct?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:08</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">1252125?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:11</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. That is correct. And it is served, ma'am, as our conversation, so you do need to repeat yourself. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:20</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Okay. Thank you. Do have quest</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:24</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">okay. Thank you. Do you have questions, ma'am, before we end this call?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Just the support@momcozy.com?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:32</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. That is correct.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:38</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Support dot momcozy dot com?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:42</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Support@momcozy.com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:47</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, so not support dot momcozy dot com? Yes,</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:52</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:54</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So support at because on the on the website, it says support dot momcozy dot com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. But our email, ma'am, is support@momcozy.com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:09</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Alright.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:11</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Yeah, ma'am. Again, do you have questions, ma'am? No. That's it.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Again, ma'am, I am sorry for the inconvenience. Thank you for calling momcozy. Have a nice day. Bye bye.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:23</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Thank you.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:25</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright. Bye bye.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
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