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"body": "Request #1252148 \"Request your help in MomCozy M9\" was closed and merged into this request. Last comment in request #1252148:\r\n\r\nDear Team,\r\n\r\nI have momcozy m9 single pump. White cleaning my mom unknowingly put that to hot water. It stopped working. I got it in April 1st week oru end of March this year. I'm fully aware that it is our mistake but is there any option we can get this one replaced or solution to get this make working???\r\n\r\nPlease since the machine is costly and I am not in a position to afford a new machine I kindly request your help.\r\n\r\nAthira Balakrishnan\r\n+971569610502",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Request <a href=\"/agent/tickets/1252148\" target=\"_blank\" rel=\"ticket\">#1252148</a> \"Request your help in MomCozy M9\" was closed and merged into this request. Last comment in request <a href=\"/agent/tickets/1252148\" target=\"_blank\" rel=\"ticket\">#1252148</a>:</p>\n<p dir=\"auto\">Dear Team,</p>\n<p dir=\"auto\">I have momcozy m9 single pump. White cleaning my mom unknowingly put that to hot water. It stopped working. I got it in April 1st week oru end of March this year. I'm fully aware that it is our mistake but is there any option we can get this one replaced or solution to get this make working???</p>\n<p dir=\"auto\">Please since the machine is costly and I am not in a position to afford a new machine I kindly request your help.</p>\n<p dir=\"auto\">Athira Balakrishnan<br>\n+971569610502</p></div>",
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"body": "(15:37:20) Momcozy Bryant: Hello! Thank you for reaching out to us. \n \nWe understand how inconvenient this must be, and we’re here to support you. While human-induced damage isn’t covered under our warranty. \n \nYou can review the full policy here: https://momcozy.com/pages/warranty-policy\n(15:38:37) Momcozy Bryant: Such damage caused by improper use is not eligible for repair or replacement. We'd like to offer you a $30 cash discount for you to repurchase the item on our official website. If you accept this solution, please confirm your full name and email address as follows：\n \nAthira Balakrishnan \nathirabalan2993@gmail.com\n \nAnd we will submit an application for this discount in our system. Would this work for you?",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(15:37:20) Momcozy Bryant: Hello! Thank you for reaching out to us. \n<br> \n<br>We understand how inconvenient this must be, and we’re here to support you. While human-induced damage isn’t covered under our warranty. \n<br> \n<br>You can review the full policy here: <a href=\"https://momcozy.com/pages/warranty-policy\" target=\"_blank\" rel=\"nofollow noreferrer\">https://momcozy.com/pages/warranty-policy</a>\n<br>(15:38:37) Momcozy Bryant: Such damage caused by improper use is not eligible for repair or replacement. We'd like to offer you a $30 cash discount for you to repurchase the item on our official website. If you accept this solution, please confirm your full name and email address as follows：\n<br> \n<br>Athira Balakrishnan \n<br><a href=\"mailto:athirabalan2993@gmail.com\" rel=\"noreferrer\">athirabalan2993@gmail.com</a>\n<br> \n<br>And we will submit an application for this discount in our system. Would this work for you?</p></div>",
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"body": "(00:34:37) Athira Balakrishnan: Hi\n(00:34:42) Momcozy: Hi there! How can I help you today?\n(00:36:23) Athira Balakrishnan: I have momcozy m9 single pump. White cleaning my mom unknowingly put that to hot water. It stopped working. I got it in April 1st week oru end of March this year. I'm fully aware that it is our mistake but is there any option we can get this one replaced or solution to get this make working???\n(00:36:41) Momcozy: Oh no, I’m so sorry to hear about your Momcozy M9 pump! If it stopped working after being placed in hot water, it might have suffered some liquid damage. Please stop using it right away for safety. If you notice any moisture inside, melted casing, or milk stains near the seams or suction hole, it’s best to contact our customer support team. If the buttons or controls aren’t working, try to see if the app can still control the pump—this can help figure out if it’s a button or motor issue. For any visible damage, please take a clear photo and include your charging cable and adapter if those parts are involved. Stay cozy!\n(00:36:47) Momcozy: Oh no, I’m really sorry to hear about your Momcozy M9 pump! If it stopped working after being placed in hot water, it may have experienced some damage. For safety, please stop using it right away. If you notice any moisture inside, melted casing, or milk stains near the seams or suction hole, it’s best to reach out to us. If the buttons aren’t working, you can also try controlling the pump through the app to see if it responds. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n(00:38:42) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n(00:38:42) Momcozy: How would you rate your experience?\n\n⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n(00:45:36) Athira Balakrishnan: I can't see any lighting in the motor\n(00:45:49) Momcozy: I’m really sorry the previous steps didn’t solve the issue with your pump. Don’t worry—I’ll arrange for our specialist team to help you further! We’re here to make sure you get the support you need.\n(00:45:53) Momcozy: Could you please share your order number with me? This will help us get your case to our specialist team quickly so we can assist you further! Thank you so much for your help!\n(00:47:15) Athira Balakrishnan: I ordered from center point Dubai \nI don't have the order no\n(00:47:19) Momcozy: An error occurred, please try again later.\n(00:47:23) Athira Balakrishnan: Does the cover help?\n(00:47:30) Momcozy: Thanks for your question! Could you tell me a bit more about what you mean by the cover? I want to make sure I give you the best help possible!\n(00:47:48) Athira Balakrishnan: The package of the machine\n(00:47:53) Momcozy: Thanks for asking! Could you let me know if you’re asking about the package for shipping, storage, or something else? I want to make sure I give you the right info!\n(00:48:15) Athira Balakrishnan: Can you connect me with the support team\n(00:48:18) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER\n(00:48:32) Athira Balakrishnan: Leave a message\n(00:48:36) Momcozy: Could you please let me know your name and email address?\n(00:49:19) Athira Balakrishnan: Athira Balakrishnan \n\nathirabalan2993@gmail.com\n(00:49:24) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:\n\n 1. Your order number (if you don't have one, you can leave it blank):\n 2. Product model/name:\n 3. Description of specific needs:\n\nWe will convert your message into a work order and synchronize it to the support team as soon as possible~\n\nPlease rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~\n\nThank you for using the online chat. Wish you a pleasant day.😊\n(00:52:59) Athira Balakrishnan: I have momcozy m9 single pump. White cleaning my mom unknowingly put that to hot water. It stopped working. I got it in April 1st week oru end of March this year. I'm fully aware that it is our mistake but is there any option we can get this one replaced or solution to get this make working???\n\nModel No. BP223\nProduct name - wearable breast pump \nM9 single",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(00:34:37) Athira Balakrishnan: Hi\n<br>(00:34:42) Momcozy: Hi there! How can I help you today?\n<br>(00:36:23) Athira Balakrishnan: I have momcozy m9 single pump. White cleaning my mom unknowingly put that to hot water. It stopped working. I got it in April 1st week oru end of March this year. I'm fully aware that it is our mistake but is there any option we can get this one replaced or solution to get this make working???\n<br>(00:36:41) Momcozy: Oh no, I’m so sorry to hear about your Momcozy M9 pump! If it stopped working after being placed in hot water, it might have suffered some liquid damage. Please stop using it right away for safety. If you notice any moisture inside, melted casing, or milk stains near the seams or suction hole, it’s best to contact our customer support team. If the buttons or controls aren’t working, try to see if the app can still control the pump—this can help figure out if it’s a button or motor issue. For any visible damage, please take a clear photo and include your charging cable and adapter if those parts are involved. Stay cozy!\n<br>(00:36:47) Momcozy: Oh no, I’m really sorry to hear about your Momcozy M9 pump! If it stopped working after being placed in hot water, it may have experienced some damage. For safety, please stop using it right away. If you notice any moisture inside, melted casing, or milk stains near the seams or suction hole, it’s best to reach out to us. If the buttons aren’t working, you can also try controlling the pump through the app to see if it responds. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n<br>(00:38:42) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n<br>(00:38:42) Momcozy: How would you rate your experience?</p>\n\n<p dir=\"auto\">⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n<br>(00:45:36) Athira Balakrishnan: I can't see any lighting in the motor\n<br>(00:45:49) Momcozy: I’m really sorry the previous steps didn’t solve the issue with your pump. Don’t worry—I’ll arrange for our specialist team to help you further! We’re here to make sure you get the support you need.\n<br>(00:45:53) Momcozy: Could you please share your order number with me? This will help us get your case to our specialist team quickly so we can assist you further! Thank you so much for your help!\n<br>(00:47:15) Athira Balakrishnan: I ordered from center point Dubai \n<br>I don't have the order no\n<br>(00:47:19) Momcozy: An error occurred, please try again later.\n<br>(00:47:23) Athira Balakrishnan: Does the cover help?\n<br>(00:47:30) Momcozy: Thanks for your question! Could you tell me a bit more about what you mean by the cover? I want to make sure I give you the best help possible!\n<br>(00:47:48) Athira Balakrishnan: The package of the machine\n<br>(00:47:53) Momcozy: Thanks for asking! Could you let me know if you’re asking about the package for shipping, storage, or something else? I want to make sure I give you the right info!\n<br>(00:48:15) Athira Balakrishnan: Can you connect me with the support team\n<br>(00:48:18) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!</p>\n\n<p dir=\"auto\">LEAVE A MESSAGE, TRY AGAIN LATER\n<br>(00:48:32) Athira Balakrishnan: Leave a message\n<br>(00:48:36) Momcozy: Could you please let me know your name and email address?\n<br>(00:49:19) Athira Balakrishnan: Athira Balakrishnan </p>\n\n<p dir=\"auto\"><a href=\"mailto:athirabalan2993@gmail.com\" rel=\"noreferrer\">athirabalan2993@gmail.com</a>\n<br>(00:49:24) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:</p>\n\n<p dir=\"auto\"> 1. Your order number (if you don't have one, you can leave it blank):\n<br> 2. Product model/name:\n<br> 3. Description of specific needs:</p>\n\n<p dir=\"auto\">We will convert your message into a work order and synchronize it to the support team as soon as possible~</p>\n\n<p dir=\"auto\">Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~</p>\n\n<p dir=\"auto\">Thank you for using the online chat. Wish you a pleasant day.😊\n<br>(00:52:59) Athira Balakrishnan: I have momcozy m9 single pump. White cleaning my mom unknowingly put that to hot water. It stopped working. I got it in April 1st week oru end of March this year. I'm fully aware that it is our mistake but is there any option we can get this one replaced or solution to get this make working???</p>\n\n<p dir=\"auto\">Model No. BP223\n<br>Product name - wearable breast pump \n<br>M9 single</p></div>",
"plain_body": "(00:34:37) Athira Balakrishnan: Hi\n\n(00:34:42) Momcozy: Hi there! How can I help you today?\n\n(00:36:23) Athira Balakrishnan: I have momcozy m9 single pump. White cleaning my mom unknowingly put that to hot water. It stopped working. I got it in April 1st week oru end of March this year. I'm fully aware that it is our mistake but is there any option we can get this one replaced or solution to get this make working???\n\n(00:36:41) Momcozy: Oh no, I’m so sorry to hear about your Momcozy M9 pump! If it stopped working after being placed in hot water, it might have suffered some liquid damage. Please stop using it right away for safety. If you notice any moisture inside, melted casing, or milk stains near the seams or suction hole, it’s best to contact our customer support team. If the buttons or controls aren’t working, try to see if the app can still control the pump—this can help figure out if it’s a button or motor issue. For any visible damage, please take a clear photo and include your charging cable and adapter if those parts are involved. Stay cozy!\n\n(00:36:47) Momcozy: Oh no, I’m really sorry to hear about your Momcozy M9 pump! If it stopped working after being placed in hot water, it may have experienced some damage. For safety, please stop using it right away. If you notice any moisture inside, melted casing, or milk stains near the seams or suction hole, it’s best to reach out to us. If the buttons aren’t working, you can also try controlling the pump through the app to see if it responds. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n\n(00:38:42) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n\n(00:38:42) Momcozy: How would you rate your experience? \n\n ⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n\n(00:45:36) Athira Balakrishnan: I can't see any lighting in the motor\n\n(00:45:49) Momcozy: I’m really sorry the previous steps didn’t solve the issue with your pump. Don’t worry—I’ll arrange for our specialist team to help you further! We’re here to make sure you get the support you need.\n\n(00:45:53) Momcozy: Could you please share your order number with me? This will help us get your case to our specialist team quickly so we can assist you further! Thank you so much for your help!\n\n(00:47:15) Athira Balakrishnan: I ordered from center point Dubai \n\nI don't have the order no\n\n(00:47:19) Momcozy: An error occurred, please try again later.\n\n(00:47:23) Athira Balakrishnan: Does the cover help?\n\n(00:47:30) Momcozy: Thanks for your question! Could you tell me a bit more about what you mean by the cover? I want to make sure I give you the best help possible!\n\n(00:47:48) Athira Balakrishnan: The package of the machine\n\n(00:47:53) Momcozy: Thanks for asking! Could you let me know if you’re asking about the package for shipping, storage, or something else? I want to make sure I give you the right info!\n\n(00:48:15) Athira Balakrishnan: Can you connect me with the support team\n\n(00:48:18) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(00:48:32) Athira Balakrishnan: Leave a message\n\n(00:48:36) Momcozy: Could you please let me know your name and email address?\n\n(00:49:19) Athira Balakrishnan: Athira Balakrishnan \n\n athirabalan2993@gmail.com\n\n(00:49:24) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n\n 1. Your order number (if you don't have one, you can leave it blank):\n\n 2. Product model/name:\n\n 3. Description of specific needs: \n\n We will convert your message into a work order and synchronize it to the support team as soon as possible~ \n\n Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ \n\n Thank you for using the online chat. Wish you a pleasant day.😊\n\n(00:52:59) Athira Balakrishnan: I have momcozy m9 single pump. White cleaning my mom unknowingly put that to hot water. It stopped working. I got it in April 1st week oru end of March this year. I'm fully aware that it is our mistake but is there any option we can get this one replaced or solution to get this make working??? \n\n Model No. BP223\n\nProduct name - wearable breast pump \n\nM9 single",
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