来自来电者 +1 (276) 594-5933 的语音留言

{
  "ticket": {
    "ticket_id": "1252065",
    "subject": "Voicemail from: Caller +1 (276) 594-5933",
    "description": "Call from: +1 (276) 594-5933\\nTime of call: May 12, 2026 at 4:16:17 PM UTC",
    "status": "solved",
    "priority": "high",
    "product_model": "milk pump::Momcozy::Air 1",
    "created_at": "2026-05-12T16:17:06Z",
    "updated_at": "2026-05-13T16:39:05Z"
  },
  "zendesk_fields": {
    "agents_notes_field_id": "34029476051481",
    "agents_notes_label": "-1",
    "agents_notes": "-1",
    "category_field_id": "34154549939865",
    "category_name": "CPI::Not working",
    "category_value": "cpi__not_working",
    "category_zh": "产品无法正常工作"
  },
  "channel_summary": {
    "local_channel": "Agent",
    "conversation_channels": {
      "web": 5,
      "voice": 2
    }
  },
  "messages": [
    {
      "conversation_id": "57889767683737",
      "type": "Comment",
      "created_at": "2026-05-13T16:39:05Z",
      "author_id": "42731151745433",
      "author_name": "CT-Moel",
      "author_role": "agent",
      "sender_type": "internal",
      "channel": "web",
      "public": false,
      "recording_type": "",
      "text": "routed to vm. Vm not yet setup. no way to leave a vm"
    },
    {
      "conversation_id": "57889732817305",
      "type": "Comment",
      "created_at": "2026-05-13T16:38:23Z",
      "author_id": "-1",
      "author_name": "",
      "author_role": "",
      "sender_type": "internal",
      "channel": "web",
      "public": false,
      "recording_type": "",
      "text": "Call summary: \n The caller attempted to reach a specific person. The call reached a voicemail box that has not been set up. The voicemail system informed the caller to try the call again later. No further interaction or information was provided. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
    },
    {
      "conversation_id": "57889733746201",
      "type": "Comment",
      "created_at": "2026-05-13T16:38:21Z",
      "author_id": "-1",
      "author_name": "",
      "author_role": "",
      "sender_type": "internal",
      "channel": "web",
      "public": false,
      "recording_type": "",
      "text": "Call transcript: \n00:00AgentSorry. The person you are trying to reach has a voice mailbox that has not been set up yet. Please try your call again later. Goodbye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
    },
    {
      "conversation_id": "57889707053593",
      "type": "VoiceComment",
      "created_at": "2026-05-13T16:38:07Z",
      "author_id": "42731151745433",
      "author_name": "CT-Moel",
      "author_role": "agent",
      "sender_type": "agent",
      "channel": "voice",
      "public": true,
      "recording_type": "call",
      "text": "Outbound call to +1 (276) 594-5933\nCall Details:\n\nCall from: +1 (619) 848-0676\nCall to: +1 (276) 594-5933\nTime of call: 2026-05-13 16:37:52 UTC\nCalled by: CT-Moel\nLength of phone call: 14 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA6695fb976b281bb9d47689d859e8a2e8/twilio/recording"
    },
    {
      "conversation_id": "57853923966233",
      "type": "Comment",
      "created_at": "2026-05-12T16:17:17Z",
      "author_id": "-1",
      "author_name": "",
      "author_role": "",
      "sender_type": "internal",
      "channel": "web",
      "public": false,
      "recording_type": "",
      "text": "Call summary: \n Customer Courtney Taber purchased a Momcozy Air 1 Ultra Slim breast pump from Target through Affirm in March. The left-side motor stopped working about two weeks after purchase. Customer initially requested a replacement unit. Now, Courtney wants to return the product instead because her daughter will soon be 1 year old, implying less need for the pump. Courtney requested a callback at phone number (276) 594-5933. No resolution or callback confirmation was mentioned in the conversation. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
    },
    {
      "conversation_id": "57853941408665",
      "type": "Comment",
      "created_at": "2026-05-12T16:17:15Z",
      "author_id": "-1",
      "author_name": "",
      "author_role": "",
      "sender_type": "internal",
      "channel": "web",
      "public": false,
      "recording_type": "",
      "text": "Call transcript: \n00:01CustomerHello. My name is Courtney Taber. I purchased the momcozy air 1 ultra slim from Target through Affirm, and my left side motor coat worked in about 2 weeks after I had it. I purchased it in March. I was wondering if I can just do go ahead and do a return.00:15CustomerI did send out for a replacement, but I was gonna go ahead and try to return it because my daughter will be 1 anyway few days. If can give me a callback, my number is (276) 594-5933. Thank you.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
    },
    {
      "conversation_id": "57853908443289",
      "type": "VoiceComment",
      "created_at": "2026-05-12T16:17:06Z",
      "author_id": "57486379247001",
      "author_name": "Caller +1 (276) 594-5933",
      "author_role": "end-user",
      "sender_type": "customer",
      "channel": "voice",
      "public": true,
      "recording_type": "voicemail",
      "text": "Voicemail from +1 (276) 594-5933\nCall Details:\n\nCall from: +1 (276) 594-5933\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12 16:16:17 UTC\nLocation: Martinsville, Virginia, United States\nAnswered by: Caller +1 (276) 594-5933\nLength of phone call: 48 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA3b1e144307fe8a55a99d963ca92294f6/twilio/voicemail/recording"
    }
  ]
}

{
  "translated_subject": "来自来电者 +1 (276) 594-5933 的语音留言",
  "translated_description": "来电号码：+1 (276) 594-5933\n通话时间：2026年5月12日 4:16:17 PM UTC",
  "translated_agents_notes": "",
  "translated_category_label": "CPI::产品无法正常工作",
  "translated_messages": [
    {
      "conversation_id": "57889767683737",
      "created_at": "2026-05-13T16:39:05Z",
      "sender_type": "internal",
      "author_name": "CT-Moel",
      "channel": "web",
      "translated_text": "已转接到语音信箱。语音信箱尚未设置。无法留下语音留言。"
    },
    {
      "conversation_id": "57889732817305",
      "created_at": "2026-05-13T16:38:23Z",
      "sender_type": "internal",
      "author_name": "",
      "channel": "web",
      "translated_text": "通话摘要：\n来电者尝试联系特定人员。电话接通了一个尚未设置的语音信箱。语音信箱系统通知来电者稍后再拨。没有进一步的互动或信息。\n如果你从此备注中删除任何数据，你还必须删除通话录音文件，以确保从所有 Zendesk 系统中删除数据"
    },
    {
      "conversation_id": "57889733746201",
      "created_at": "2026-05-13T16:38:21Z",
      "sender_type": "internal",
      "author_name": "",
      "channel": "web",
      "translated_text": "通话转录：\n00:00客服：抱歉。您尝试联系的人的语音信箱尚未设置。请稍后再拨。再见。\n如果你从此备注中删除任何数据，你还必须删除通话录音文件，以确保从所有 Zendesk 系统中删除数据"
    },
    {
      "conversation_id": "57889707053593",
      "created_at": "2026-05-13T16:38:07Z",
      "sender_type": "agent",
      "author_name": "CT-Moel",
      "channel": "voice",
      "translated_text": "向 +1 (276) 594-5933 拨出的外呼电话\n通话详情：\n\n呼叫自：+1 (619) 848-0676\n呼叫至：+1 (276) 594-5933\n通话时间：2026-05-13 16:37:52 UTC\n呼叫者：CT-Moel\n通话时长：14 秒\n收听录音：https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA6695fb976b281bb9d47689d859e8a2e8/twilio/recording"
    },
    {
      "conversation_id": "57853923966233",
      "created_at": "2026-05-12T16:17:17Z",
      "sender_type": "internal",
      "author_name": "",
      "channel": "web",
      "translated_text": "通话摘要：\n客户 Courtney Taber 在 3 月份通过 Affirm 在 Target 购买了一台 Momcozy Air 1 Ultra Slim 吸奶器。左侧电机在购买后约两周停止工作。客户最初要求更换设备。现在，Courtney 想退货，因为她的女儿几天后就满 1 岁了，这意味着对吸奶器的需求减少。Courtney 要求拨打回访电话 (276) 594-5933。对话中未提及解决方案或回访确认。\n如果你从此备注中删除任何数据，你还必须删除通话录音文件，以确保从所有 Zendesk 系统中删除数据"
    },
    {
      "conversation_id": "57853941408665",
      "created_at": "2026-05-12T16:17:15Z",
      "sender_type": "internal",
      "author_name": "",
      "channel": "web",
      "translated_text": "通话转录：\n00:01客户：你好。我的名字是 Courtney Taber。我通过 Affirm 在 Target 购买了 momcozy air 1 ultra slim，在我拿到它大约 2 周后，左侧电机就坏了。我是三月份买的。我想知道是否可以直接退货。00:15客户：我确实申请了更换，但我打算尝试退货，因为我的女儿几天后就 1 岁了。如果能给我回电话，我的号码是 (276) 594-5933。谢谢。\n如果你从此备注中删除任何数据，你还必须删除通话录音文件，以确保从所有 Zendesk 系统中删除数据"
    },
    {
      "conversation_id": "57853908443289",
      "created_at": "2026-05-12T16:17:06Z",
      "sender_type": "customer",
      "author_name": "Caller +1 (276) 594-5933",
      "channel": "voice",
      "translated_text": "来自 +1 (276) 594-5933 的语音留言\n通话详情：\n\n呼叫自：+1 (276) 594-5933\n呼叫至：+1 (619) 848-0676\n通话时间：2026-05-12 16:16:17 UTC\n地点：美国弗吉尼亚州马丁斯维尔 (Martinsville, Virginia, United States)\n接听者：来电者 +1 (276) 594-5933\n通话时长：48 秒\n收听录音：https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA3b1e144307fe8a55a99d963ca92294f6/twilio/voicemail/recording"
    }
  ],
  "chinese_reading_text": "【标题】：来自来电者 +1 (276) 594-5933 的语音留言\n【既有分类】：CPI::产品无法正常工作\n【产品/渠道】：milk pump::Momcozy::Air 1 | 渠道: Agent\n【客服备注】：无\n【描述】：来电号码：+1 (276) 594-5933\n通话时间：2026年5月12日 4:16:17 PM UTC\n\n【会话详情】：\n2026-05-12 16:16:17 [customer] 来自 +1 (276) 594-5933 的语音留言\n通话详情：\n呼叫自：+1 (276) 594-5933\n呼叫至：+1 (619) 848-0676\n通话时间：2026-05-12 16:16:17 UTC\n地点：美国弗吉尼亚州马丁斯维尔 (Martinsville, Virginia, United States)\n接听者：来电者 +1 (276) 594-5933\n通话时长：48 秒\n录音：https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA3b1e144307fe8a55a99d963ca92294f6/twilio/voicemail/recording\n\n2026-05-12 16:17:15 [internal] 通话转录：\n00:01客户：你好。我的名字是 Courtney Taber。我通过 Affirm 在 Target 购买了 momcozy air 1 ultra slim，在我拿到它大约 2 周后，左侧电机就坏了。我是三月份买的。我想知道是否可以直接退货。00:15客户：我确实申请了更换，但我打算尝试退货，因为我的女儿几天后就 1 岁了。如果能给我回电话，我的号码是 (276) 594-5933。谢谢。\n\n2026-05-12 16:17:17 [internal] 通话摘要：\n客户 Courtney Taber 在 3 月份通过 Affirm 在 Target 购买了一台 Momcozy Air 1 Ultra Slim 吸奶器。左侧电机在购买后约两周停止工作。客户最初要求更换设备。现在，Courtney 想退货，因为她的女儿几天后就满 1 岁了，这意味着对吸奶器的需求减少。Courtney 要求拨打回访电话 (276) 594-5933。对话中未提及解决方案或回访确认。\n\n2026-05-13 16:38:07 [agent] 向 +1 (276) 594-5933 拨出的外呼电话\n通话详情：\n呼叫自：+1 (619) 848-0676\n呼叫至：+1 (276) 594-5933\n通话时间：2026-05-13 16:37:52 UTC\n呼叫者：CT-Moel\n通话时长：14 秒\n录音：https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA6695fb976b281bb9d47689d859e8a2e8/twilio/recording\n\n2026-05-13 16:38:21 [internal] 通话转录：\n00:00客服：抱歉。您尝试联系的人的语音信箱尚未设置。请稍后再拨。再见。\n\n2026-05-13 16:38:23 [internal] 通话摘要：\n来电者尝试联系特定人员。电话接通了一个尚未设置的语音信箱。语音信箱系统通知来电者稍后再拨。没有进一步的互动或信息。\n\n2026-05-13 16:39:05 [internal] 已转接到语音信箱。语音信箱尚未设置。无法留下语音留言。",
  "translation_notes": [
    "原文中提到 'left side motor coat worked' 结合上下文应为 'motor quit working' (电机停止工作) 的语音转录错误，翻译中已按实际含义修正为电机损坏。",
    "最后一条消息提到 'routed to vm' 且 'no way to leave a vm'，说明客服尝试回拨但因对方语音信箱未设置而失败。"
  ]
}

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  "custom_status_id": 32358772428057,
  "ticket_id": 1252065,
  "assignee_id": 42731151745433,
  "created": "2026-05-12T16:17:06Z",
  "subject": "Voicemail from: Caller +1 (276) 594-5933",
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  "32685292044825": "B2B::Target",
  "33749938239513": "milk pump::Momcozy::Air 1",
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  "ticket": {
    "id": 1252065,
    "subject": "Voicemail from: Caller +1 (...",
    "description": "Call from: +1 (276) 594-5933\\nTime of call: May 12, 2026 at 4:16:17 PM UTC",
    "is_group_public": true,
    "status": "solved",
    "type": "incident",
    "priority": "high",
    "url": "https://rootglobal.zendesk.com/api/v2/tickets/1252065.json",
    "custom_status_id": 32358772428057,
    "brand_id": 32404259465241,
    "last_comment": {
      "id": 57889767683737,
      "body": "routed to vm. Vm not yet setup. no way to leave a vm",
      "created_at": "2026-05-13T16:39:05Z",
      "author_id": 42731151745433,
      "public": false
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{
  "conversations": [
    {
      "id": 57889767683737,
      "type": "Comment",
      "author_id": 42731151745433,
      "body": "routed to vm. Vm not yet setup. no way to leave a vm",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">routed to vm. Vm not yet setup. no way to leave a vm<br></div>",
      "plain_body": "routed to vm. Vm not yet setup. no way to leave a vm",
      "public": false,
      "attachments": [],
      "audit_id": 57889767683609,
      "locale": "en",
      "outbound_locale": null,
      "translations": [],
      "via": {
        "channel": "web",
        "source": {
          "from": {},
          "to": {},
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      },
      "created_at": "2026-05-13T16:39:05Z",
      "metadata": {
        "system": {
          "client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
          "ip_address": "127.0.0.6",
          "location": "Naga, 05, Philippines",
          "latitude": 13.6166,
          "longitude": 123.1804
        },
        "custom": {}
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    },
    {
      "id": 57889732817305,
      "type": "Comment",
      "author_id": -1,
      "body": "#### **Call summary:**\n\n\n- The caller attempted to reach a specific person.\n- The call reached a voicemail box that has not been set up.\n- The voicemail system informed the caller to try the call again later.\n- No further interaction or information was provided.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>The caller attempted to reach a specific person.</li><li>The call reached a voicemail box that has not been set up.</li><li>The voicemail system informed the caller to try the call again later.</li><li>No further interaction or information was provided.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
      "plain_body": "Call summary: \n  The caller attempted to reach a specific person.  The call reached a voicemail box that has not been set up.  The voicemail system informed the caller to try the call again later.  No further interaction or information was provided.  \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
      "public": false,
      "attachments": [],
      "audit_id": 57889732817049,
      "locale": "en",
      "outbound_locale": null,
      "translations": [],
      "via": {
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      },
      "created_at": "2026-05-13T16:38:23Z",
      "metadata": {
        "system": {
          "client": "voice_service",
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        "custom": {}
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    {
      "id": 57889733746201,
      "type": "Comment",
      "author_id": -1,
      "body": "#### **Call transcript:**\n\n\n**00:00** **Agent** Sorry. The person you are trying to reach has a voice mailbox that has not been set up yet. Please try your call again later. Goodbye.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Sorry. The person you are trying to reach has a voice mailbox that has not been set up yet. Please try your call again later. Goodbye.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
      "plain_body": "Call transcript: \n00:00AgentSorry. The person you are trying to reach has a voice mailbox that has not been set up yet. Please try your call again later. Goodbye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
      "public": false,
      "attachments": [],
      "audit_id": 57889733746073,
      "locale": "en",
      "outbound_locale": null,
      "translations": [],
      "via": {
        "channel": "web",
        "source": {
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      "created_at": "2026-05-13T16:38:21Z",
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    {
      "id": 57889707053593,
      "type": "VoiceComment",
      "public": true,
      "data": {
        "from": "+16198480676",
        "to": "+12765945933",
        "recording_url": "https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA6695fb976b281bb9d47689d859e8a2e8/twilio/recording",
        "recording_type": "call",
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        "location": "",
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      "formatted_from": "+1 (619) 848-0676",
      "formatted_to": "+1 (276) 594-5933",
      "transcription_visible": false,
      "author_id": 42731151745433,
      "body": "Outbound call to +1 (276) 594-5933\nCall Details:\n\nCall from: +1 (619) 848-0676\nCall to: +1 (276) 594-5933\nTime of call: 2026-05-13 16:37:52 UTC\nCalled by: CT-Moel\nLength of phone call: 14 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA6695fb976b281bb9d47689d859e8a2e8/twilio/recording\n",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Outbound call to +1 (276) 594-5933<br>\nCall Details:</p>\n<p dir=\"auto\">Call from: +1 (619) 848-0676<br>\nCall to: +1 (276) 594-5933<br>\nTime of call: 2026-05-13 16:37:52 UTC<br>\nCalled by: CT-Moel<br>\nLength of phone call: 14 seconds<br>\nListen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA6695fb976b281bb9d47689d859e8a2e8/twilio/recording\" rel=\"noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA6695fb976b281bb9d47689d859e8a2e8/twilio/recording</a></p></div>",
      "trusted": true,
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      "created_at": "2026-05-13T16:38:07Z",
      "audit_id": 57889699871897,
      "via": {
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            "phone": "+16198480676",
            "name": "Rootglobal",
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            "name": "Caller +1 (276) 594-5933"
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          "location": "Naga, 05, Philippines",
          "latitude": 13.6166,
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    {
      "id": 57853923966233,
      "type": "Comment",
      "author_id": -1,
      "body": "#### **Call summary:**\n\n\n- Customer Courtney Taber purchased a Momcozy Air 1 Ultra Slim breast pump from Target through Affirm in March.\n- The left-side motor stopped working about two weeks after purchase.\n- Customer initially requested a replacement unit.\n- Now, Courtney wants to return the product instead because her daughter will soon be 1 year old, implying less need for the pump.\n- Courtney requested a callback at phone number (276) 594-5933.\n- No resolution or callback confirmation was mentioned in the conversation.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer Courtney Taber purchased a Momcozy Air 1 Ultra Slim breast pump from Target through Affirm in March.</li><li>The left-side motor stopped working about two weeks after purchase.</li><li>Customer initially requested a replacement unit.</li><li>Now, Courtney wants to return the product instead because her daughter will soon be 1 year old, implying less need for the pump.</li><li>Courtney requested a callback at phone number (276) 594-5933.</li><li>No resolution or callback confirmation was mentioned in the conversation.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
      "plain_body": "Call summary: \n  Customer Courtney Taber purchased a Momcozy Air 1 Ultra Slim breast pump from Target through Affirm in March.  The left-side motor stopped working about two weeks after purchase.  Customer initially requested a replacement unit.  Now, Courtney wants to return the product instead because her daughter will soon be 1 year old, implying less need for the pump.  Courtney requested a callback at phone number (276) 594-5933.  No resolution or callback confirmation was mentioned in the conversation.  \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
      "public": false,
      "attachments": [],
      "audit_id": 57853920599449,
      "locale": "en",
      "outbound_locale": null,
      "translations": [],
      "via": {
        "channel": "web",
        "source": {
          "from": {},
          "to": {},
          "rel": null
        }
      },
      "created_at": "2026-05-12T16:17:17Z",
      "metadata": {
        "system": {
          "client": "voice_service",
          "ip_address": "127.0.0.6"
        },
        "custom": {}
      }
    },
    {
      "id": 57853941408665,
      "type": "Comment",
      "author_id": -1,
      "body": "#### **Call transcript:**\n\n\n**00:01** **Customer** Hello. My name is Courtney Taber. I purchased the momcozy air 1 ultra slim from Target through Affirm, and my left side motor coat worked in about 2 weeks after I had it. I purchased it in March. I was wondering if I can just do go ahead and do a return.\n**00:15** **Customer** I did send out for a replacement, but I was gonna go ahead and try to return it because my daughter will be 1 anyway few days. If can give me a callback, my number is (276) 594-5933. Thank you.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello. My name is Courtney Taber. I purchased the momcozy air 1 ultra slim from Target through Affirm, and my left side motor coat worked in about 2 weeks after I had it. I purchased it in March. I was wondering if I can just do go ahead and do a return.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:15</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I did send out for a replacement, but I was gonna go ahead and try to return it because my daughter will be 1 anyway few days. If can give me a callback, my number is (276) 594-5933. Thank you.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
      "plain_body": "Call transcript: \n00:01CustomerHello. My name is Courtney Taber. I purchased the momcozy air 1 ultra slim from Target through Affirm, and my left side motor coat worked in about 2 weeks after I had it. I purchased it in March. I was wondering if I can just do go ahead and do a return.00:15CustomerI did send out for a replacement, but I was gonna go ahead and try to return it because my daughter will be 1 anyway few days. If can give me a callback, my number is (276) 594-5933. Thank you.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
      "public": false,
      "attachments": [],
      "audit_id": 57853941408537,
      "locale": "en",
      "outbound_locale": null,
      "translations": [],
      "via": {
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        "source": {
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          "to": {},
          "rel": null
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      "created_at": "2026-05-12T16:17:15Z",
      "metadata": {
        "system": {
          "client": "voice_service",
          "ip_address": "127.0.0.6"
        },
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      "id": 57853908443289,
      "type": "VoiceComment",
      "public": true,
      "data": {
        "from": "+12765945933",
        "to": "+16198480676",
        "recording_url": "https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA3b1e144307fe8a55a99d963ca92294f6/twilio/voicemail/recording",
        "recording_type": "voicemail",
        "recorded": true,
        "recording_consent_action": null,
        "call_id": 57853906584217,
        "call_duration": 48,
        "answered_by_id": 57486379247001,
        "started_at": "2026-05-12T16:16:17Z",
        "location": "Martinsville, Virginia, United States",
        "author_id": 57486379247001,
        "public": true,
        "brand_id": 32404259465241,
        "via_id": 33,
        "line_type": "phone",
        "answered_by_name": "Caller +1 (276) 594-5933",
        "transcription_status": "completed"
      },
      "formatted_from": "+1 (276) 594-5933",
      "formatted_to": "+1 (619) 848-0676",
      "transcription_visible": false,
      "author_id": 57486379247001,
      "body": "Voicemail from +1 (276) 594-5933\nCall Details:\n\nCall from: +1 (276) 594-5933\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12 16:16:17 UTC\nLocation: Martinsville, Virginia, United States\nAnswered by: Caller +1 (276) 594-5933\nLength of phone call: 48 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA3b1e144307fe8a55a99d963ca92294f6/twilio/voicemail/recording\n",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Voicemail from +1 (276) 594-5933\n<br>Call Details:</p>\n\n<p dir=\"auto\">Call from: +1 (276) 594-5933\n<br>Call to: +1 (619) 848-0676\n<br>Time of call: 2026-05-12 16:16:17 UTC\n<br>Location: Martinsville, Virginia, United States\n<br>Answered by: Caller +1 (276) 594-5933\n<br>Length of phone call: 48 seconds\n<br>Listen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA3b1e144307fe8a55a99d963ca92294f6/twilio/voicemail/recording\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA3b1e144307fe8a55a99d963ca92294f6/twilio/voicemail/recording</a></p></div>",
      "trusted": true,
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      "created_at": "2026-05-12T16:17:06Z",
      "audit_id": 57853908443161,
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      "name": "CT-Moel",
      "email": "root-support-34@rootglobal.net",
      "created_at": "2025-01-24T06:47:00Z",
      "updated_at": "2026-05-13T19:41:51Z",
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      "tags": [],
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      "last_login_at": "2026-05-13T19:41:48Z",
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      "notes": "",
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      "created_at": "2026-04-30T16:22:30Z",
      "updated_at": "2026-04-30T16:22:30Z",
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