提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252063",
"subject": "Call with Caller +1 (314) 941-9280",
"description": "Call from: +1 (314) 941-9280\nCall to: +1 (619) 848-0676\nTime of call: May 12, 2026 at 4:16:30 PM UTC",
"status": "open",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T16:16:42Z",
"updated_at": "2026-05-13T13:41:20Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "Issue Details: 1 pump / unable to turn on / right",
"agents_notes": "Issue Details: 1 pump / unable to turn on / right",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to power on",
"category_value": "cpi__unable_to_power_on",
"category_zh": "无法开机"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 6,
"email": 2,
"voice": 2
}
},
"messages": [
{
"conversation_id": "57886742582809",
"type": "Comment",
"created_at": "2026-05-13T13:41:20Z",
"author_id": "57833695377433",
"author_name": "Jessica",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "The videos of the charging are now available. The serial number is \n AIR1BP334NRDBE1002A7D430F61A2210185 \n The address is \n Jessica Marshall Ohio Hamilton 45013 20 Weinman Dr"
},
{
"conversation_id": "57880606365465",
"type": "Comment",
"created_at": "2026-05-13T09:47:20Z",
"author_id": "33112196580505",
"author_name": "BL-B2B-Emilou",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
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"text": "Hello,\n\nWe appreciate you reaching out to us about this matter. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback.\n \nSorry, we are unable to access the files you sent. Kindly remove the restriction. \n\n \nTo help us investigate this together, please share a proof of purchase, such as a receipt, order confirmation, or packing slip with the item MODEL and ORDER DATE.\n \nPlease provide the pump serial number (scan the QR code on the motor suction hole to get the product serial number) so that we can verify the order and pump information.\n For the charging issue, we'd be grateful if you could film a short video while following these steps:\n Please ensure the charging area at the bottom of the motor is clean, and gently remove any protective film that might still be attached. Take the pump out of the charging case, let the case rest for about 10 seconds, then place the pump back in. With the motor turned off, try charging it using the fully charged case (showing 4 white lights). Please observe if the motor's indicator light turns green. Note: The case's adapter should be 5V/3A. Now, with the motor still off, try charging it directly using the magnetic cable and a 5V/2A adapter. Again, please check if the motor's indicator light turns green. Should the video file be too large, please consider uploading the video to WeTransfer and creating a link for us. In this way, we will be able to receive the video file.\nhttps://wetransfer.com/\n \n➡️If neither charging method works, we will be happy to arrange a full replacement for you.\n➡️If the magnetic cable charges the motor normally but the charging case does not, we can offer either a partial refund or a replacement for the charging box itself.\n If it can't still be turned on, we will also need a video showing the following steps.\n Please show the motor connected to the magnetic cable/charging case and let us see the indicator light. Is it showing a green light to indicate a full charge? Then, please disconnect it from charging. Press and hold the power button for 3 seconds – does the white indicator light turn on, and does the motor start? Once we verify the issue through the video and needs to process a replacement of ONE MOTOR, please provide your shipping information in the format below:\n \nName:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\n\nWe know how important smooth, reliable operation is for your comfort and routine. Thank you for your patience and cooperation as we work to resolve this for you.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57873659818905",
"type": "Comment",
"created_at": "2026-05-13T06:38:49Z",
"author_id": "33115663095193",
"author_name": "BL-B2B-Marie",
"author_role": "agent",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Hello,\n \nThank you for reaching us, regarding your Air 1 breast pump.\n \nWe’re sorry to hear that the right motor is not turning on or charging properly. We appreciate you taking the time to try multiple troubleshooting steps, including testing different outlets and adapters, holding the power button, and allowing the device to cool down.\n\nTo help us investigate this together, please share a proof of purchase, such as a receipt, order confirmation, or packing slip with the item MODEL and ORDER DATE.\n \nKindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n To proceed with a replacement, please provide your shipping details below:\n \nName:\nStreet Address:\nCity:\nState:\nCountry:\nZipcode:\nContact Number:\n \nWe sincerely apologize for the inconvenience and appreciate your patience and cooperation.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57854746786969",
"type": "Comment",
"created_at": "2026-05-12T17:24:19Z",
"author_id": "57833695377433",
"author_name": "Jessica",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "IMG_5619.mov \n Screenshot 2026-05-12 at 12.13.33 PM.png"
},
{
"conversation_id": "57854020763417",
"type": "Comment",
"created_at": "2026-05-12T16:24:33Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Customer purchased a Momcozy Air 1 breast pump last week from Target. The right motor of the pump is not turning on, charging, or working. Customer has tried multiple troubleshooting steps: using different outlets/adapters, holding the power button for 3-5 seconds, and allowing device to cool down. The agent confirmed the purchase source as Target and collected the customer's email (marshallj@gmail.com) for follow-up. Agent sent an email to the customer and advised that a specialized after-sales team will assist with the issue. Customer was asked to reply to the email with a copy of the purchase receipt and a short video showing the malfunctioning motor. Customer agreed to provide the requested documents and video to facilitate resolution. The after-sales team will respond within 24 business hours via email. No further questions from the customer; agent apologized for the inconvenience and thanked the customer for contacting Momcozy. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57854009419801",
"type": "Comment",
"created_at": "2026-05-12T16:24:31Z",
"author_id": "52121526395673",
"author_name": "CT-Kaysee",
"author_role": "agent",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Customer Communications: ib\nIssue Details: 1 pump / unable to turn on\nResolution Offered: transfer\nCustomer Responses: agreed\nFollow-up Actions: None\nEscalation Details: N/A\n \n201marshallj@gmail.com"
},
{
"conversation_id": "57853991254553",
"type": "Comment",
"created_at": "2026-05-12T16:24:27Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:00CustomerHi.00:01AgentThank you for calling. This is Casey from momcozy. How can I help you?00:06CustomerHi. I bought the momcozy air 1 last week. Uh-huh. And the right motor is not turning on or charging or working.00:19AgentOkay, ma'am. I am sorry for the inconvenience, ma'am. Just to confirm, ma'am, that you have your Air 1 breast pump, and 1 of your breast pump is not turning on or unable to turn on. Is that correct, ma'am? Correct.00:41AgentMay I know, ma'am, where did you purchase the product? Was it through Amazon or on our official website? I'm00:49Customersorry. What was that?00:53AgentIf I may ask, ma'am, have you already tried using a different wall outlet or adapter to rule out any charging issues? Yes. Okay. And have you already, ma'am, pressed and hold the power button for 3 to 5 seconds to turn the device on? Yes.01:14AgentMhmm. Okay, ma'am. And, also, ma'am, have you already, ma'am, allowing the device to cool down if it feels warm before attempting to power it on again? Yes. Okay, ma'am.01:29AgentAnd may I know, ma'am, where did you purchase the product? Was it through was it on our official website?01:35CustomerIt was at Target.01:42AgentMhmm. Okay, ma'am. Since it is from Target, may I have your email address, ma'am, please?01:49Customer201marshall,marshallj@gmail.com.02:02AgentOkay, ma'am. Thank you for that, ma'am. I will repeat it, or I will spell it out phonetically. And just correct me if I am wrong. Okay?02:11AgentOkay. So 20one,masinMike,aasinalpha,rasinRomeo,sasinSam,hasinhotel,aasinalpha,lasinLima,lasinLima,jasinjar,@gmail.com. Is that correct, ma'am?02:33CustomerYes.02:34AgentMhmm. Okay, ma'am. In this case, ma'am, I will send to you the email. Okay? Just stay on the line, ma'am.02:40AgentI will inform you, ma'am, once I already sent it to you. Thank you. Hello, ma'am. Thank you for patiently holding. Have you received my email?03:41AgentYes. Mhmm. Okay, ma'am. That is great. Yeah, ma'am.03:48AgentI just want to inform you, ma'am, since, ma'am, Target is 1 of our authorized seller, we have a specialized team here who will gonna assist you with your after sales resolution. Okay? And just kindly expect an update within 24 business hours, ma'am, and they will gonna be back to you, ma'am. Okay? They will email you back.04:08AgentOkay. Sounds good. Mhmm. And, also, ma'am, don't forget to paste or to send or to respond on my email along with your purchase receipt the copy of your purchase receipt, ma'am. Okay?04:28AgentIf you have Sounds good.04:30CustomerI'll try and find it.04:31AgentAnd, also, ma'am, a short video showing the issue, okay, that the left of your breast pump, ma'am, is not turning on. Okay. Sounds good. Okay. Do you have questions, ma'am, before we end this call?04:49CustomerNo. I don't think so.04:52AgentMhmm. Okay. Again, ma'am, I am sorry for the inconvenience, and thank you for calling momcozy. Have a nice day. Bye bye.04:59CustomerThanks.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57854007510937",
"type": "VoiceComment",
"created_at": "2026-05-12T16:23:44Z",
"author_id": "52121526395673",
"author_name": "CT-Kaysee",
"author_role": "agent",
"sender_type": "agent",
"channel": "voice",
"public": true,
"recording_type": "call",
"text": "Inbound call from +1 (314) 941-9280\nCall Details:\n\nCall from: +1 (314) 941-9280\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12 16:16:30 UTC\nLocation: Ladue, Missouri, United States\nAnswered by: CT-Kaysee\nLength of phone call: 7 minutes, 13 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA777142639365adafabe5ee5c113bad61/twilio/call/recording"
},
{
"conversation_id": "57854001850265",
"type": "Comment",
"created_at": "2026-05-12T16:22:07Z",
"author_id": "52121526395673",
"author_name": "CT-Kaysee",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello Jessica,\n \nWe are pleased to inform you that we have successfully received your request.\n \nWe appreciate your effort in bringing this matter to our attention and will be forwarding your inquiry to a specialized team within Momcozy for prompt and professional service. We kindly ask for your patience as we facilitate this transfer and will provide you a detailed response in 1 business day.\n \nWe thank you for your understanding and trust in Momcozy. We remain committed to delivering the highest quality of service.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57853877234457",
"type": "Comment",
"created_at": "2026-05-12T16:16:42Z",
"author_id": "57853940019353",
"author_name": "Caller +1 (314) 941-9280",
"author_role": "end-user",
"sender_type": "internal",
"channel": "voice",
"public": false,
"recording_type": "",
"text": "Call from: +1 (314) 941-9280\n\nCall to: +1 (619) 848-0676\n\nTime of call: May 12, 2026 at 4:16:30 PM UTC"
}
]
}
conversation_raw_json
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"id": 57886742582809,
"type": "Comment",
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"body": "The videos of the charging are now available. The serial number is\n\n\nAIR1BP334NRDBE1002A7D430F61A2210185\n\n\n\nThe address is\n\n\n\nJessica Marshall\n\nOhio\n\nHamilton\n\n45013\n\n20 Weinman Dr",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">The videos of the charging are now available. The serial number is <div style=\"font-size: inherit;\" dir=\"auto\"><br></div><div style=\"font-size: inherit;\" dir=\"auto\">AIR1BP334NRDBE1002A7D430F61A2210185</div><div style=\"font-size: inherit;\" dir=\"auto\"><br></div><div style=\"font-size: inherit;\" dir=\"auto\">The address is </div><div style=\"font-size: inherit;\" dir=\"auto\"><br></div><div style=\"font-size: inherit;\" dir=\"auto\">Jessica Marshall</div><div style=\"font-size: inherit;\" dir=\"auto\">Ohio </div><div style=\"font-size: inherit;\" dir=\"auto\">Hamilton</div><div style=\"font-size: inherit;\" dir=\"auto\">45013</div><div style=\"font-size: inherit;\" dir=\"auto\">20 Weinman Dr</div><div style=\"font-size: inherit;\" dir=\"auto\"><br></div></div><div><br><div></div></div></div>",
"plain_body": "The videos of the charging are now available. The serial number is \n AIR1BP334NRDBE1002A7D430F61A2210185 \n The address is \n Jessica Marshall Ohio Hamilton 45013 20 Weinman Dr",
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"body": "Hello,\n\nWe appreciate you reaching out to us about this matter. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback.\n\nSorry, we are unable to access the files you sent. Kindly remove the restriction.\n \n\n**To help us investigate this together, please share a proof of purchase, such as a receipt, order confirmation, or packing slip with the item MODEL and ORDER DATE.**\n\n_**Please provide the pump serial number (scan the QR code on the motor suction hole to get the product serial number) so that we can verify the order and pump information.**_\n\n* * *\n**For the charging issue, we'd be grateful if you could film a short video while following these steps:**\n\n1. Please ensure the charging area at the bottom of the motor is clean, and gently remove any protective film that might still be attached.\n2. Take the pump out of the charging case, let the case rest for about 10 seconds, then place the pump back in.\n3. With the motor turned off, try charging it using the fully charged case (showing 4 white lights). Please observe if the motor's indicator light turns green. _Note: The case's adapter should be 5V/3A._\n4. Now, with the motor still off, try charging it directly using the magnetic cable and a 5V/2A adapter. Again, please check if the motor's indicator light turns green.\n\n* * *\n**Should the video file be too large, please consider uploading the video to WeTransfer and creating a link for us. In this way, we will be able to receive the video file.**\n**https://wetransfer.com/**\n\n➡️If neither charging method works, we will be happy to arrange a full replacement for you.\n➡️If the magnetic cable charges the motor normally but the charging case does not, we can offer either a partial refund or a replacement for the charging box itself.\n\n* * *\n**If it can't still be turned on, we will also need a video showing the following steps.**\n\n1. Please show the motor connected to the magnetic cable/charging case and let us see the indicator light. Is it showing a green light to indicate a full charge?\n2. Then, please disconnect it from charging. Press and hold the power button for 3 seconds – does the white indicator light turn on, and does the motor start?\n\n* * *\nOnce we verify the issue through the video and needs to process a replacement of ONE MOTOR, please provide your shipping information in the format below:\n\nName:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\n\nWe know how important smooth, reliable operation is for your comfort and routine. Thank you for your patience and cooperation as we work to resolve this for you.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br><br>We appreciate you reaching out to us about this matter. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback.<br> <br>Sorry, we are unable to access the files you sent. Kindly remove the restriction. <br><span style=\"opacity: 1;\"><img src=\"https://rootglobal.zendesk.com/attachments/token/5Kr2KSETZaBSbvykCEJVUq4FS/?name=image.png\"></span><br> <br><span style=\"color: rgb(188,90,16);\"><strong>To help us investigate this together, please share a proof of purchase, such as a receipt, order confirmation, or packing slip with the item MODEL and ORDER DATE.</strong></span><br> <br><span style=\"color: rgb(1,135,71);\"><i><strong>Please provide the pump serial number (scan the QR code on the motor suction hole to get the product serial number) so that we can verify the order and pump information.</strong></i></span><br><hr><span style=\"background-color: rgb(209,29,181); color: rgb(255,255,255);\"><strong>For the charging issue, we'd be grateful if you could film a short video while following these steps:</strong></span><br><ol dir=\"auto\"><li>Please ensure the charging area at the bottom of the motor is clean, and gently remove any protective film that might still be attached.</li><li>Take the pump out of the charging case, let the case rest for about 10 seconds, then place the pump back in.</li><li>With the motor turned off, try charging it using the fully charged case (showing 4 white lights). Please observe if the motor's indicator light turns green. <i>Note: The case's adapter should be 5V/3A.</i></li><li>Now, with the motor still off, try charging it directly using the magnetic cable and a 5V/2A adapter. Again, please check if the motor's indicator light turns green.</li></ol><hr><strong>Should the video file be too large, please consider uploading the video to WeTransfer and creating a link for us. In this way, we will be able to receive the video file.</strong><br><a rel=\"noopener noreferrer\" href=\"https://wetransfer.com/\"><strong>https://wetransfer.com/</strong></a><br> <br>➡️If neither charging method works, we will be happy to arrange a full replacement for you.<br>➡️If the magnetic cable charges the motor normally but the charging case does not, we can offer either a partial refund or a replacement for the charging box itself.<br><hr><span style=\"background-color: rgb(209,29,181); color: rgb(255,255,255);\"><strong>If it can't still be turned on, we will also need a video showing the following steps.</strong></span><br><ol dir=\"auto\"><li>Please show the motor connected to the magnetic cable/charging case and let us see the indicator light. Is it showing a green light to indicate a full charge?</li><li>Then, please disconnect it from charging. Press and hold the power button for 3 seconds – does the white indicator light turn on, and does the motor start?</li></ol><hr>Once we verify the issue through the video and needs to process a replacement of ONE MOTOR, please provide your shipping information in the format below:<br> <br>Name:<br>State/Province:<br>City:<br>Zip/ Postal code:<br>Street Address:<br><br>We know how important smooth, reliable operation is for your comfort and routine. Thank you for your patience and cooperation as we work to resolve this for you.<br> <br>Best regards,<br>Momcozy Customer Support Team<br> <br> <br> <br></div>",
"plain_body": "Hello,\n\nWe appreciate you reaching out to us about this matter. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback.\n \nSorry, we are unable to access the files you sent. Kindly remove the restriction. \n\n \nTo help us investigate this together, please share a proof of purchase, such as a receipt, order confirmation, or packing slip with the item MODEL and ORDER DATE.\n \nPlease provide the pump serial number (scan the QR code on the motor suction hole to get the product serial number) so that we can verify the order and pump information.\n For the charging issue, we'd be grateful if you could film a short video while following these steps:\n Please ensure the charging area at the bottom of the motor is clean, and gently remove any protective film that might still be attached. Take the pump out of the charging case, let the case rest for about 10 seconds, then place the pump back in. With the motor turned off, try charging it using the fully charged case (showing 4 white lights). Please observe if the motor's indicator light turns green. Note: The case's adapter should be 5V/3A. Now, with the motor still off, try charging it directly using the magnetic cable and a 5V/2A adapter. Again, please check if the motor's indicator light turns green. Should the video file be too large, please consider uploading the video to WeTransfer and creating a link for us. In this way, we will be able to receive the video file.\nhttps://wetransfer.com/\n \n➡️If neither charging method works, we will be happy to arrange a full replacement for you.\n➡️If the magnetic cable charges the motor normally but the charging case does not, we can offer either a partial refund or a replacement for the charging box itself.\n If it can't still be turned on, we will also need a video showing the following steps.\n Please show the motor connected to the magnetic cable/charging case and let us see the indicator light. Is it showing a green light to indicate a full charge? Then, please disconnect it from charging. Press and hold the power button for 3 seconds – does the white indicator light turn on, and does the motor start? Once we verify the issue through the video and needs to process a replacement of ONE MOTOR, please provide your shipping information in the format below:\n \nName:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\n\nWe know how important smooth, reliable operation is for your comfort and routine. Thank you for your patience and cooperation as we work to resolve this for you.\n \nBest regards,\nMomcozy Customer Support Team\n \n \n ",
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"type": "Comment",
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"body": "Hello,\n\nThank you for reaching us, regarding your Air 1 breast pump.\n\nWe’re sorry to hear that the right motor is not turning on or charging properly. We appreciate you taking the time to try multiple troubleshooting steps, including testing different outlets and adapters, holding the power button, and allowing the device to cool down.\n\n**To help us investigate this together, please share a proof of purchase, such as a receipt, order confirmation, or packing slip with the item MODEL and ORDER DATE.**\n\n**Kindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.**\n\n* * *\n To proceed with a replacement, please provide your shipping details below:\n\n**Name:**\n**Street Address:**\n**City:**\n**State:**\n**Country:**\n**Zipcode:**\n**Contact Number:**\n\nWe sincerely apologize for the inconvenience and appreciate your patience and cooperation.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for reaching us, regarding your Air 1 breast pump.<br> <br>We’re sorry to hear that the right motor is not turning on or charging properly. We appreciate you taking the time to try multiple troubleshooting steps, including testing different outlets and adapters, holding the power button, and allowing the device to cool down.<br><br><span style=\"color: #C72809;\"><strong>To help us investigate this together, please share a proof of purchase, such as a receipt, order confirmation, or packing slip with the item MODEL and ORDER DATE.</strong></span><br> <br><span style=\"color: #01512A;\"><strong>Kindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.</strong></span><br><hr> To proceed with a replacement, please provide your shipping details below:<br> <br><strong>Name:</strong><br><strong>Street Address:</strong><br><strong>City:</strong><br><strong>State:</strong><br><strong>Country:</strong><br><strong>Zipcode:</strong><br><strong>Contact Number:</strong><br> <br>We sincerely apologize for the inconvenience and appreciate your patience and cooperation.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for reaching us, regarding your Air 1 breast pump.\n \nWe’re sorry to hear that the right motor is not turning on or charging properly. We appreciate you taking the time to try multiple troubleshooting steps, including testing different outlets and adapters, holding the power button, and allowing the device to cool down.\n\nTo help us investigate this together, please share a proof of purchase, such as a receipt, order confirmation, or packing slip with the item MODEL and ORDER DATE.\n \nKindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n To proceed with a replacement, please provide your shipping details below:\n \nName:\nStreet Address:\nCity:\nState:\nCountry:\nZipcode:\nContact Number:\n \nWe sincerely apologize for the inconvenience and appreciate your patience and cooperation.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "#### **Call summary:**\n\n\n- Customer purchased a Momcozy Air 1 breast pump last week from Target.\n- The right motor of the pump is not turning on, charging, or working.\n- Customer has tried multiple troubleshooting steps: using different outlets/adapters, holding the power button for 3-5 seconds, and allowing device to cool down.\n- The agent confirmed the purchase source as Target and collected the customer's email (marshallj@gmail.com) for follow-up.\n- Agent sent an email to the customer and advised that a specialized after-sales team will assist with the issue.\n- Customer was asked to reply to the email with a copy of the purchase receipt and a short video showing the malfunctioning motor.\n- Customer agreed to provide the requested documents and video to facilitate resolution.\n- The after-sales team will respond within 24 business hours via email.\n- No further questions from the customer; agent apologized for the inconvenience and thanked the customer for contacting Momcozy.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer purchased a Momcozy Air 1 breast pump last week from Target.</li><li>The right motor of the pump is not turning on, charging, or working.</li><li>Customer has tried multiple troubleshooting steps: using different outlets/adapters, holding the power button for 3-5 seconds, and allowing device to cool down.</li><li>The agent confirmed the purchase source as Target and collected the customer's email (marshallj@gmail.com) for follow-up.</li><li>Agent sent an email to the customer and advised that a specialized after-sales team will assist with the issue.</li><li>Customer was asked to reply to the email with a copy of the purchase receipt and a short video showing the malfunctioning motor.</li><li>Customer agreed to provide the requested documents and video to facilitate resolution.</li><li>The after-sales team will respond within 24 business hours via email.</li><li>No further questions from the customer; agent apologized for the inconvenience and thanked the customer for contacting Momcozy.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Customer purchased a Momcozy Air 1 breast pump last week from Target. The right motor of the pump is not turning on, charging, or working. Customer has tried multiple troubleshooting steps: using different outlets/adapters, holding the power button for 3-5 seconds, and allowing device to cool down. The agent confirmed the purchase source as Target and collected the customer's email (marshallj@gmail.com) for follow-up. Agent sent an email to the customer and advised that a specialized after-sales team will assist with the issue. Customer was asked to reply to the email with a copy of the purchase receipt and a short video showing the malfunctioning motor. Customer agreed to provide the requested documents and video to facilitate resolution. The after-sales team will respond within 24 business hours via email. No further questions from the customer; agent apologized for the inconvenience and thanked the customer for contacting Momcozy. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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"body": "Customer Communications: ib\nIssue Details: 1 pump / unable to turn on\nResolution Offered: transfer\nCustomer Responses: agreed\nFollow-up Actions: None\nEscalation Details: N/A\n\n201marshallj@gmail.com",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Customer Communications: ib<br>Issue Details: 1 pump / unable to turn on<br>Resolution Offered: transfer<br>Customer Responses: agreed<br>Follow-up Actions: None<br>Escalation Details: N/A<br> <br><a href=\"mailto:201marshallj@gmail.com\" rel=\"noreferrer\">201marshallj@gmail.com</a><br></div>",
"plain_body": "Customer Communications: ib\nIssue Details: 1 pump / unable to turn on\nResolution Offered: transfer\nCustomer Responses: agreed\nFollow-up Actions: None\nEscalation Details: N/A\n \n201marshallj@gmail.com",
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"body": "#### **Call transcript:**\n\n\n**00:00** **Customer** Hi.\n**00:01** **Agent** Thank you for calling. This is Casey from momcozy. How can I help you?\n**00:06** **Customer** Hi. I bought the momcozy air 1 last week. Uh-huh. And the right motor is not turning on or charging or working.\n**00:19** **Agent** Okay, ma'am. I am sorry for the inconvenience, ma'am. Just to confirm, ma'am, that you have your Air 1 breast pump, and 1 of your breast pump is not turning on or unable to turn on. Is that correct, ma'am? Correct.\n**00:41** **Agent** May I know, ma'am, where did you purchase the product? Was it through Amazon or on our official website? I'm\n**00:49** **Customer** sorry. What was that?\n**00:53** **Agent** If I may ask, ma'am, have you already tried using a different wall outlet or adapter to rule out any charging issues? Yes. Okay. And have you already, ma'am, pressed and hold the power button for 3 to 5 seconds to turn the device on? Yes.\n**01:14** **Agent** Mhmm. Okay, ma'am. And, also, ma'am, have you already, ma'am, allowing the device to cool down if it feels warm before attempting to power it on again? Yes. Okay, ma'am.\n**01:29** **Agent** And may I know, ma'am, where did you purchase the product? Was it through was it on our official website?\n**01:35** **Customer** It was at Target.\n**01:42** **Agent** Mhmm. Okay, ma'am. Since it is from Target, may I have your email address, ma'am, please?\n**01:49** **Customer** 201marshall,marshallj@gmail.com.\n**02:02** **Agent** Okay, ma'am. Thank you for that, ma'am. I will repeat it, or I will spell it out phonetically. And just correct me if I am wrong. Okay?\n**02:11** **Agent** Okay. So 20one,masinMike,aasinalpha,rasinRomeo,sasinSam,hasinhotel,aasinalpha,lasinLima,lasinLima,jasinjar,@gmail.com. Is that correct, ma'am?\n**02:33** **Customer** Yes.\n**02:34** **Agent** Mhmm. Okay, ma'am. In this case, ma'am, I will send to you the email. Okay? Just stay on the line, ma'am.\n**02:40** **Agent** I will inform you, ma'am, once I already sent it to you. Thank you. Hello, ma'am. Thank you for patiently holding. Have you received my email?\n**03:41** **Agent** Yes. Mhmm. Okay, ma'am. That is great. Yeah, ma'am.\n**03:48** **Agent** I just want to inform you, ma'am, since, ma'am, Target is 1 of our authorized seller, we have a specialized team here who will gonna assist you with your after sales resolution. Okay? And just kindly expect an update within 24 business hours, ma'am, and they will gonna be back to you, ma'am. Okay? They will email you back.\n**04:08** **Agent** Okay. Sounds good. Mhmm. And, also, ma'am, don't forget to paste or to send or to respond on my email along with your purchase receipt the copy of your purchase receipt, ma'am. Okay?\n**04:28** **Agent** If you have Sounds good.\n**04:30** **Customer** I'll try and find it.\n**04:31** **Agent** And, also, ma'am, a short video showing the issue, okay, that the left of your breast pump, ma'am, is not turning on. Okay. Sounds good. Okay. Do you have questions, ma'am, before we end this call?\n**04:49** **Customer** No. I don't think so.\n**04:52** **Agent** Mhmm. Okay. Again, ma'am, I am sorry for the inconvenience, and thank you for calling momcozy. Have a nice day. Bye bye.\n**04:59** **Customer** Thanks.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you for calling. This is Casey from momcozy. How can I help you?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. I bought the momcozy air 1 last week. Uh-huh. And the right motor is not turning on or charging or working.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:19</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay, ma'am. I am sorry for the inconvenience, ma'am. Just to confirm, ma'am, that you have your Air 1 breast pump, and 1 of your breast pump is not turning on or unable to turn on. Is that correct, ma'am? Correct.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:41</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">May I know, ma'am, where did you purchase the product? Was it through Amazon or on our official website? I'm</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:49</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">sorry. What was that?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:53</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">If I may ask, ma'am, have you already tried using a different wall outlet or adapter to rule out any charging issues? Yes. Okay. And have you already, ma'am, pressed and hold the power button for 3 to 5 seconds to turn the device on? Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:14</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Okay, ma'am. And, also, ma'am, have you already, ma'am, allowing the device to cool down if it feels warm before attempting to power it on again? Yes. Okay, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:29</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And may I know, ma'am, where did you purchase the product? Was it through was it on our official website?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:35</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">It was at Target.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:42</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Okay, ma'am. Since it is from Target, may I have your email address, ma'am, please?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:49</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">201marshall,marshallj@gmail.com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay, ma'am. Thank you for that, ma'am. I will repeat it, or I will spell it out phonetically. And just correct me if I am wrong. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:11</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So 20one,masinMike,aasinalpha,rasinRomeo,sasinSam,hasinhotel,aasinalpha,lasinLima,lasinLima,jasinjar,@gmail.com. Is that correct, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:33</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:34</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Okay, ma'am. In this case, ma'am, I will send to you the email. Okay? Just stay on the line, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:40</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I will inform you, ma'am, once I already sent it to you. Thank you. Hello, ma'am. Thank you for patiently holding. Have you received my email?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:41</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. Mhmm. Okay, ma'am. That is great. Yeah, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:48</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I just want to inform you, ma'am, since, ma'am, Target is 1 of our authorized seller, we have a specialized team here who will gonna assist you with your after sales resolution. Okay? And just kindly expect an update within 24 business hours, ma'am, and they will gonna be back to you, ma'am. Okay? They will email you back.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:08</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Sounds good. Mhmm. And, also, ma'am, don't forget to paste or to send or to respond on my email along with your purchase receipt the copy of your purchase receipt, ma'am. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">If you have Sounds good.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:30</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I'll try and find it.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:31</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And, also, ma'am, a short video showing the issue, okay, that the left of your breast pump, ma'am, is not turning on. Okay. Sounds good. Okay. Do you have questions, ma'am, before we end this call?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:49</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">No. I don't think so.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:52</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Okay. Again, ma'am, I am sorry for the inconvenience, and thank you for calling momcozy. Have a nice day. Bye bye.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:59</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thanks.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call transcript: \n00:00CustomerHi.00:01AgentThank you for calling. This is Casey from momcozy. How can I help you?00:06CustomerHi. I bought the momcozy air 1 last week. Uh-huh. And the right motor is not turning on or charging or working.00:19AgentOkay, ma'am. I am sorry for the inconvenience, ma'am. Just to confirm, ma'am, that you have your Air 1 breast pump, and 1 of your breast pump is not turning on or unable to turn on. Is that correct, ma'am? Correct.00:41AgentMay I know, ma'am, where did you purchase the product? Was it through Amazon or on our official website? I'm00:49Customersorry. What was that?00:53AgentIf I may ask, ma'am, have you already tried using a different wall outlet or adapter to rule out any charging issues? Yes. Okay. And have you already, ma'am, pressed and hold the power button for 3 to 5 seconds to turn the device on? Yes.01:14AgentMhmm. Okay, ma'am. And, also, ma'am, have you already, ma'am, allowing the device to cool down if it feels warm before attempting to power it on again? Yes. Okay, ma'am.01:29AgentAnd may I know, ma'am, where did you purchase the product? Was it through was it on our official website?01:35CustomerIt was at Target.01:42AgentMhmm. Okay, ma'am. Since it is from Target, may I have your email address, ma'am, please?01:49Customer201marshall,marshallj@gmail.com.02:02AgentOkay, ma'am. Thank you for that, ma'am. I will repeat it, or I will spell it out phonetically. And just correct me if I am wrong. Okay?02:11AgentOkay. So 20one,masinMike,aasinalpha,rasinRomeo,sasinSam,hasinhotel,aasinalpha,lasinLima,lasinLima,jasinjar,@gmail.com. Is that correct, ma'am?02:33CustomerYes.02:34AgentMhmm. Okay, ma'am. In this case, ma'am, I will send to you the email. Okay? Just stay on the line, ma'am.02:40AgentI will inform you, ma'am, once I already sent it to you. Thank you. Hello, ma'am. Thank you for patiently holding. Have you received my email?03:41AgentYes. Mhmm. Okay, ma'am. That is great. Yeah, ma'am.03:48AgentI just want to inform you, ma'am, since, ma'am, Target is 1 of our authorized seller, we have a specialized team here who will gonna assist you with your after sales resolution. Okay? And just kindly expect an update within 24 business hours, ma'am, and they will gonna be back to you, ma'am. Okay? They will email you back.04:08AgentOkay. Sounds good. Mhmm. And, also, ma'am, don't forget to paste or to send or to respond on my email along with your purchase receipt the copy of your purchase receipt, ma'am. Okay?04:28AgentIf you have Sounds good.04:30CustomerI'll try and find it.04:31AgentAnd, also, ma'am, a short video showing the issue, okay, that the left of your breast pump, ma'am, is not turning on. Okay. Sounds good. Okay. Do you have questions, ma'am, before we end this call?04:49CustomerNo. I don't think so.04:52AgentMhmm. Okay. Again, ma'am, I am sorry for the inconvenience, and thank you for calling momcozy. Have a nice day. Bye bye.04:59CustomerThanks.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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"body": "Hello Jessica,\n\nWe are pleased to inform you that we have successfully received your request.\n\nWe appreciate your effort in bringing this matter to our attention and will be forwarding your inquiry to a specialized team within Momcozy for prompt and professional service. We kindly ask for your patience as we facilitate this transfer and will provide you a detailed response in 1 business day.\n\nWe thank you for your understanding and trust in Momcozy. We remain committed to delivering the highest quality of service.\n\nBest regards,\nMomcozy Customer Support Team",
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