提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252058",
"subject": "Voicemail from: Caller +1 (573) 410-2725",
"description": "Call from: +1 (573) 410-2725\\nTime of call: May 12, 2026 at 4:13:27 PM UTC",
"status": "pending",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T16:14:39Z",
"updated_at": "2026-05-13T10:07:31Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "DEC 16 2025\nIssue Details: 1pump / no suction",
"agents_notes": "DEC 16 2025\nIssue Details: 1pump / no suction",
"category_field_id": "34154549939865",
"category_name": "CPI::No suction issue",
"category_value": "cpi__no_suction_issue",
"category_zh": "无吸力问题"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 6,
"voice": 2,
"email": 1,
"system": 1
}
},
"messages": [
{
"conversation_id": "57881324407321",
"type": "Comment",
"created_at": "2026-05-13T10:07:31Z",
"author_id": "33115820348185",
"author_name": "BL-B2B-Kristine",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi there!\n\nThank you for reaching out, and I'm sorry to hear about the issues you're experiencing.\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nWe've received feedback from other users regarding this issue, and after troubleshooting, many found that the problem was mostly resolved.\n\nIf you're experiencing suction issues with your pump, here are some troubleshooting tips to get you started:\n\n🛠️ Please try the following:\n①Motor & Suction Test\n* Disassemble the motor and milk bowl.\n* Cover the suction port with your thumb and test suction at levels 1 and 9 to feel the difference.\n\n②Cross-Test with Second Pump (if available)\n* Swap motors and collection cups between units to identify if the issue lies with the motor or accessories.\n\n🔍 Check the Accessories\n①Diaphragm & Valve\n* Ensure the silicone diaphragm and valve are undamaged and correctly installed.\n* You can refer to our instructional video and manuals for guidance. Video: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0 \n* Reinstall the flange and accessories, wear the pump, and turn it on—this may help restore normal suction.\n\n②Replacement Cycle\n* Accessories are made of silicone and may wear out with repeated use. We recommend replacing them every 1–3 months.\n* Please order only from Momcozy’s official store, as counterfeit parts may cause performance issues.\n\n③Nipple Size & Fit\n* A mother’s nipple size may change over time. Measuring and selecting the correct flange size is essential.\n\n④Bra & Positioning Tips\n* Use a full-coverage bra with elastic fabric, flip-top access, and no steel pads.\n* Ensure the flange is pressed firmly against your breast and tighten your bra for a secure fit.\n\nWe know troubleshooting can feel frustrating, and we’re here to support you through this process. If these steps don’t resolve the issue, photos of your pump motors (showing manufacturer details) and any parts from our official store would be very helpful.\n\nIf the problem persists, we’d be more than happy to offer a SINGLE PUMP replacement in any color we have in stock! Could you please provide your address information in the format below?\n\nName:\nProvince/State:\nCity:\nZip Code:\nStreet Address:\nContact Number:\n\nWe can’t wait to hear back from you!\n\nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57854694249753",
"type": "Comment",
"created_at": "2026-05-12T17:21:28Z",
"author_id": "57854641554585",
"author_name": "ashley01011",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Sent from my iPhone"
},
{
"conversation_id": "57854739549337",
"type": "Comment",
"created_at": "2026-05-12T17:21:14Z",
"author_id": "52121526395673",
"author_name": "CT-Kaysee",
"author_role": "agent",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Customer Communications: ib\nIssue Details: 1pump / no suction\nResolution Offered: transfer\nCustomer Responses: agreed\nFollow-up Actions: None\nEscalation Details: N/A\n \nashley010111@icloud.com"
},
{
"conversation_id": "57854635279513",
"type": "VoiceComment",
"created_at": "2026-05-12T17:19:14Z",
"author_id": "52121526395673",
"author_name": "CT-Kaysee",
"author_role": "agent",
"sender_type": "agent",
"channel": "voice",
"public": true,
"recording_type": "call",
"text": "Inbound call from +1 (573) 410-2725\nCall Details:\n\nCall from: +1 (573) 410-2725\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12 17:08:55 UTC\nLocation: Missouri, United States\nAnswered by: CT-Kaysee\nLength of phone call: 10 minutes, 17 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAae6f64aa437512517a11fb1f3202768a/twilio/call/recording"
},
{
"conversation_id": "57854657888793",
"type": "Comment",
"created_at": "2026-05-12T17:14:40Z",
"author_id": "52121526395673",
"author_name": "CT-Kaysee",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello Ashley,\n \nWe are pleased to inform you that we have successfully received your request.\n \nWe appreciate your effort in bringing this matter to our attention and will be forwarding your inquiry to a specialized team within Momcozy for prompt and professional service. We kindly ask for your patience as we facilitate this transfer and will provide you a detailed response in 1 business day.\n \nWe thank you for your understanding and trust in Momcozy. We remain committed to delivering the highest quality of service.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57854611128217",
"type": "Comment",
"created_at": "2026-05-12T17:13:53Z",
"author_id": "52121526395673",
"author_name": "CT-Kaysee",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello Ashley,\n \nWe are pleased to inform you that we have successfully received your request.\n \nWe appreciate your effort in bringing this matter to our attention and will be forwarding your inquiry to a specialized team within Momcozy for prompt and professional service. We kindly ask for your patience as we facilitate this transfer and will provide you a detailed response in 1 business day.\n \nWe thank you for your understanding and trust in Momcozy. We remain committed to delivering the highest quality of service.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57854568468889",
"type": "Comment",
"created_at": "2026-05-12T17:09:32Z",
"author_id": "32358742915609",
"author_name": "RT-SYS-Admin",
"author_role": "admin",
"sender_type": "internal",
"channel": "system",
"public": false,
"recording_type": "",
"text": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier. \n Request #1252233 \"Call with Caller +1 (573) 410-2725\" was closed and auto merged into this request. Last comment in request #1252233:"
},
{
"conversation_id": "57853915037977",
"type": "Comment",
"created_at": "2026-05-12T16:14:43Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Customer Ashley Huggins contacted regarding a malfunctioning pump purchased from AeroPress Pumps. She reported that one of the pumps is not working. Provided her contact number for follow-up: (573) 410-2725. No additional details about the specific issue, purchase date, or desired resolution were mentioned. No actions taken or next steps specified in the conversation. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57853873291033",
"type": "Comment",
"created_at": "2026-05-12T16:14:41Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:02CustomerHi. This is Ashley Huggins. I was just calling about my pumps that I had gotten from AeroPress pumps, and 1 of them is not working. My number is (573) 410-2725. Thanks.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57853873213721",
"type": "VoiceComment",
"created_at": "2026-05-12T16:14:39Z",
"author_id": "57853885860633",
"author_name": "Caller +1 (573) 410-2725",
"author_role": "end-user",
"sender_type": "customer",
"channel": "voice",
"public": true,
"recording_type": "voicemail",
"text": "Voicemail from +1 (573) 410-2725\nCall Details:\n\nCall from: +1 (573) 410-2725\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12 16:13:27 UTC\nLocation: Missouri, United States\nAnswered by: Unknown\nLength of phone call: 1 minute, 10 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA57898ded55c7c6fc7356dd1b1e7eb386/twilio/voicemail/recording"
}
]
}
conversation_raw_json
{
"conversations": [
{
"id": 57881324407321,
"type": "Comment",
"author_id": 33115820348185,
"body": "Hi there!\n\nThank you for reaching out, and I'm sorry to hear about the issues you're experiencing.\n\n**To better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.**\n\nWe've received feedback from other users regarding this issue, and after troubleshooting, many found that the problem was mostly resolved.\n\nIf you're experiencing suction issues with your pump, here are some troubleshooting tips to get you started:\n\n🛠️ Please try the following:\n①Motor & Suction Test\n* Disassemble the motor and milk bowl.\n* Cover the suction port with your thumb and test suction at levels 1 and 9 to feel the difference.\n\n②Cross-Test with Second Pump (if available)\n* Swap motors and collection cups between units to identify if the issue lies with the motor or accessories.\n\n🔍 Check the Accessories\n①Diaphragm & Valve\n* Ensure the silicone diaphragm and valve are undamaged and correctly installed.\n* You can refer to our instructional video and manuals for guidance. Video: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\n* Reinstall the flange and accessories, wear the pump, and turn it on—this may help restore normal suction.\n\n②Replacement Cycle\n* Accessories are made of silicone and may wear out with repeated use. We recommend replacing them every 1–3 months.\n* Please order only from Momcozy’s official store, as counterfeit parts may cause performance issues.\n\n③Nipple Size & Fit\n* A mother’s nipple size may change over time. Measuring and selecting the correct flange size is essential.\n\n④Bra & Positioning Tips\n* Use a full-coverage bra with elastic fabric, flip-top access, and no steel pads.\n* Ensure the flange is pressed firmly against your breast and tighten your bra for a secure fit.\n\nWe know troubleshooting can feel frustrating, and we’re here to support you through this process. If these steps don’t resolve the issue, photos of your pump motors (showing manufacturer details) and any parts from our official store would be very helpful.\n\nIf the problem persists, we’d be more than happy to offer a SINGLE PUMP replacement in any color we have in stock! Could you please provide your address information in the format below?\n\nName:\nProvince/State:\nCity:\nZip Code:\nStreet Address:\nContact Number:\n\nWe can’t wait to hear back from you!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there!<br><br>Thank you for reaching out, and I'm sorry to hear about the issues you're experiencing.<br><br><strong>To better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.</strong><br><br>We've received feedback from other users regarding this issue, and after troubleshooting, many found that the problem was mostly resolved.<br><br>If you're experiencing suction issues with your pump, here are some troubleshooting tips to get you started:<br><br>🛠️ Please try the following:<br>①Motor & Suction Test<br>* Disassemble the motor and milk bowl.<br>* Cover the suction port with your thumb and test suction at levels 1 and 9 to feel the difference.<br><br>②Cross-Test with Second Pump (if available)<br>* Swap motors and collection cups between units to identify if the issue lies with the motor or accessories.<br><br>🔍 Check the Accessories<br>①Diaphragm & Valve<br>* Ensure the silicone diaphragm and valve are undamaged and correctly installed.<br>* You can refer to our instructional video and manuals for guidance. Video: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0 <br>* Reinstall the flange and accessories, wear the pump, and turn it on—this may help restore normal suction.<br><br>②Replacement Cycle<br>* Accessories are made of silicone and may wear out with repeated use. We recommend replacing them every 1–3 months.<br>* Please order only from Momcozy’s official store, as counterfeit parts may cause performance issues.<br><br>③Nipple Size & Fit<br>* A mother’s nipple size may change over time. Measuring and selecting the correct flange size is essential.<br><br>④Bra & Positioning Tips<br>* Use a full-coverage bra with elastic fabric, flip-top access, and no steel pads.<br>* Ensure the flange is pressed firmly against your breast and tighten your bra for a secure fit.<br><br>We know troubleshooting can feel frustrating, and we’re here to support you through this process. If these steps don’t resolve the issue, photos of your pump motors (showing manufacturer details) and any parts from our official store would be very helpful.<br><br>If the problem persists, we’d be more than happy to offer a SINGLE PUMP replacement in any color we have in stock! Could you please provide your address information in the format below?<br><br>Name:<br>Province/State:<br>City:<br>Zip Code:<br>Street Address:<br>Contact Number:<br><br>We can’t wait to hear back from you!<br><br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi there!\n\nThank you for reaching out, and I'm sorry to hear about the issues you're experiencing.\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nWe've received feedback from other users regarding this issue, and after troubleshooting, many found that the problem was mostly resolved.\n\nIf you're experiencing suction issues with your pump, here are some troubleshooting tips to get you started:\n\n🛠️ Please try the following:\n①Motor & Suction Test\n* Disassemble the motor and milk bowl.\n* Cover the suction port with your thumb and test suction at levels 1 and 9 to feel the difference.\n\n②Cross-Test with Second Pump (if available)\n* Swap motors and collection cups between units to identify if the issue lies with the motor or accessories.\n\n🔍 Check the Accessories\n①Diaphragm & Valve\n* Ensure the silicone diaphragm and valve are undamaged and correctly installed.\n* You can refer to our instructional video and manuals for guidance. Video: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0 \n* Reinstall the flange and accessories, wear the pump, and turn it on—this may help restore normal suction.\n\n②Replacement Cycle\n* Accessories are made of silicone and may wear out with repeated use. We recommend replacing them every 1–3 months.\n* Please order only from Momcozy’s official store, as counterfeit parts may cause performance issues.\n\n③Nipple Size & Fit\n* A mother’s nipple size may change over time. Measuring and selecting the correct flange size is essential.\n\n④Bra & Positioning Tips\n* Use a full-coverage bra with elastic fabric, flip-top access, and no steel pads.\n* Ensure the flange is pressed firmly against your breast and tighten your bra for a secure fit.\n\nWe know troubleshooting can feel frustrating, and we’re here to support you through this process. If these steps don’t resolve the issue, photos of your pump motors (showing manufacturer details) and any parts from our official store would be very helpful.\n\nIf the problem persists, we’d be more than happy to offer a SINGLE PUMP replacement in any color we have in stock! Could you please provide your address information in the format below?\n\nName:\nProvince/State:\nCity:\nZip Code:\nStreet Address:\nContact Number:\n\nWe can’t wait to hear back from you!\n\nBest regards,\nMomcozy Customer Support Team",
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"created_at": "2026-05-13T10:07:31Z",
"metadata": {
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"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
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"location": "Baguio City, 15, Philippines",
"latitude": 16.4124,
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{
"id": 57854694249753,
"type": "Comment",
"author_id": 57854641554585,
"body": " \n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><img alt=\"image0.png\" src=\"https://rootglobal.zendesk.com/attachments/token/cdQYwQx5dsDCepdH5VISiUrFj/?name=image0.png\"><br><div dir=\"ltr\">Sent from my iPhone</div></div>",
"plain_body": "Sent from my iPhone",
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"audit_id": 57854694249113,
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"created_at": "2026-05-12T17:21:28Z",
"metadata": {
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"client": "iPhone Mail (23E261)",
"email_id": "01KREKA8KW97CKAMM60XPV77R2",
"ip_address": "17.57.155.37",
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{
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"type": "Comment",
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"body": "Customer Communications: ib\nIssue Details: 1pump / no suction\nResolution Offered: transfer\nCustomer Responses: agreed\nFollow-up Actions: None\nEscalation Details: N/A\n\nashley010111@icloud.com",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Customer Communications: ib<br>Issue Details: 1pump / no suction<br>Resolution Offered: transfer<br>Customer Responses: agreed<br>Follow-up Actions: None<br>Escalation Details: N/A<br> <br><a href=\"mailto:ashley010111@icloud.com\" rel=\"noreferrer\">ashley010111@icloud.com</a><br></div>",
"plain_body": "Customer Communications: ib\nIssue Details: 1pump / no suction\nResolution Offered: transfer\nCustomer Responses: agreed\nFollow-up Actions: None\nEscalation Details: N/A\n \nashley010111@icloud.com",
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"metadata": {
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{
"id": 57854635279513,
"type": "VoiceComment",
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"data": {
"from": "+15734102725",
"to": "+16198480676",
"recording_url": "https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAae6f64aa437512517a11fb1f3202768a/twilio/call/recording",
"recording_type": "call",
"recorded": true,
"recording_consent_action": null,
"call_id": 57854563546521,
"call_duration": 617,
"answered_by_id": 52121526395673,
"started_at": "2026-05-12T17:08:55Z",
"location": "Missouri, United States",
"author_id": 52121526395673,
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"formatted_from": "+1 (573) 410-2725",
"formatted_to": "+1 (619) 848-0676",
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"author_id": 52121526395673,
"body": "Inbound call from +1 (573) 410-2725\nCall Details:\n\nCall from: +1 (573) 410-2725\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12 17:08:55 UTC\nLocation: Missouri, United States\nAnswered by: CT-Kaysee\nLength of phone call: 10 minutes, 17 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAae6f64aa437512517a11fb1f3202768a/twilio/call/recording\n",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Inbound call from +1 (573) 410-2725<br>\nCall Details:</p>\n<p dir=\"auto\">Call from: +1 (573) 410-2725<br>\nCall to: +1 (619) 848-0676<br>\nTime of call: 2026-05-12 17:08:55 UTC<br>\nLocation: Missouri, United States<br>\nAnswered by: CT-Kaysee<br>\nLength of phone call: 10 minutes, 17 seconds<br>\nListen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAae6f64aa437512517a11fb1f3202768a/twilio/call/recording\" rel=\"noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAae6f64aa437512517a11fb1f3202768a/twilio/call/recording</a></p></div>",
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"created_at": "2026-05-12T17:19:14Z",
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"body": "Hello Ashley,\n\nWe are pleased to inform you that we have successfully received your request.\n\nWe appreciate your effort in bringing this matter to our attention and will be forwarding your inquiry to a specialized team within Momcozy for prompt and professional service. We kindly ask for your patience as we facilitate this transfer and will provide you a detailed response in 1 business day.\n\nWe thank you for your understanding and trust in Momcozy. We remain committed to delivering the highest quality of service.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello Ashley,<br> <br>We are pleased to inform you that we have successfully received your request.<br> <br>We appreciate your effort in bringing this matter to our attention and will be forwarding your inquiry to a specialized team within Momcozy for prompt and professional service. We kindly ask for your patience as we facilitate this transfer and will provide you a detailed response in 1 business day.<br> <br>We thank you for your understanding and trust in Momcozy. We remain committed to delivering the highest quality of service.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello Ashley,\n \nWe are pleased to inform you that we have successfully received your request.\n \nWe appreciate your effort in bringing this matter to our attention and will be forwarding your inquiry to a specialized team within Momcozy for prompt and professional service. We kindly ask for your patience as we facilitate this transfer and will provide you a detailed response in 1 business day.\n \nWe thank you for your understanding and trust in Momcozy. We remain committed to delivering the highest quality of service.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello Ashley,\n\nWe are pleased to inform you that we have successfully received your request.\n\nWe appreciate your effort in bringing this matter to our attention and will be forwarding your inquiry to a specialized team within Momcozy for prompt and professional service. We kindly ask for your patience as we facilitate this transfer and will provide you a detailed response in 1 business day.\n\nWe thank you for your understanding and trust in Momcozy. We remain committed to delivering the highest quality of service.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello Ashley,<br> <br>We are pleased to inform you that we have successfully received your request.<br> <br>We appreciate your effort in bringing this matter to our attention and will be forwarding your inquiry to a specialized team within Momcozy for prompt and professional service. We kindly ask for your patience as we facilitate this transfer and will provide you a detailed response in 1 business day.<br> <br>We thank you for your understanding and trust in Momcozy. We remain committed to delivering the highest quality of service.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello Ashley,\n \nWe are pleased to inform you that we have successfully received your request.\n \nWe appreciate your effort in bringing this matter to our attention and will be forwarding your inquiry to a specialized team within Momcozy for prompt and professional service. We kindly ask for your patience as we facilitate this transfer and will provide you a detailed response in 1 business day.\n \nWe thank you for your understanding and trust in Momcozy. We remain committed to delivering the highest quality of service.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier.\n\n\nRequest #1252233 \"Call with Caller +1 (573) 410-2725\" was closed and auto merged into this request. Last comment in request #1252233:",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier.</p>\n<p dir=\"auto\">Request <a href=\"/agent/tickets/1252233\" target=\"_blank\" rel=\"ticket\">#1252233</a> \"Call with Caller +1 (573) 410-2725\" was closed and auto merged into this request. Last comment in request <a href=\"/agent/tickets/1252233\" target=\"_blank\" rel=\"ticket\">#1252233</a>:</p></div>",
"plain_body": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier. \n Request #1252233 \"Call with Caller +1 (573) 410-2725\" was closed and auto merged into this request. Last comment in request #1252233:",
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"body": "#### **Call summary:**\n\n\n- Customer Ashley Huggins contacted regarding a malfunctioning pump purchased from AeroPress Pumps.\n- She reported that one of the pumps is not working.\n- Provided her contact number for follow-up: (573) 410-2725.\n- No additional details about the specific issue, purchase date, or desired resolution were mentioned.\n- No actions taken or next steps specified in the conversation.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer Ashley Huggins contacted regarding a malfunctioning pump purchased from AeroPress Pumps.</li><li>She reported that one of the pumps is not working.</li><li>Provided her contact number for follow-up: (573) 410-2725.</li><li>No additional details about the specific issue, purchase date, or desired resolution were mentioned.</li><li>No actions taken or next steps specified in the conversation.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Customer Ashley Huggins contacted regarding a malfunctioning pump purchased from AeroPress Pumps. She reported that one of the pumps is not working. Provided her contact number for follow-up: (573) 410-2725. No additional details about the specific issue, purchase date, or desired resolution were mentioned. No actions taken or next steps specified in the conversation. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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"type": "Comment",
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"body": "#### **Call transcript:**\n\n\n**00:02** **Customer** Hi. This is Ashley Huggins. I was just calling about my pumps that I had gotten from AeroPress pumps, and 1 of them is not working. My number is (573) 410-2725. Thanks.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. This is Ashley Huggins. I was just calling about my pumps that I had gotten from AeroPress pumps, and 1 of them is not working. My number is (573) 410-2725. Thanks.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call transcript: \n00:02CustomerHi. This is Ashley Huggins. I was just calling about my pumps that I had gotten from AeroPress pumps, and 1 of them is not working. My number is (573) 410-2725. Thanks.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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"body": "Voicemail from +1 (573) 410-2725\nCall Details:\n\nCall from: +1 (573) 410-2725\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12 16:13:27 UTC\nLocation: Missouri, United States\nAnswered by: Unknown\nLength of phone call: 1 minute, 10 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA57898ded55c7c6fc7356dd1b1e7eb386/twilio/voicemail/recording\n",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Voicemail from +1 (573) 410-2725\n<br>Call Details:</p>\n\n<p dir=\"auto\">Call from: +1 (573) 410-2725\n<br>Call to: +1 (619) 848-0676\n<br>Time of call: 2026-05-12 16:13:27 UTC\n<br>Location: Missouri, United States\n<br>Answered by: Unknown\n<br>Length of phone call: 1 minute, 10 seconds\n<br>Listen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA57898ded55c7c6fc7356dd1b1e7eb386/twilio/voicemail/recording\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA57898ded55c7c6fc7356dd1b1e7eb386/twilio/voicemail/recording</a></p></div>",
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