与来电者 +1 (915) 244-2484 的通话

Call with Caller +1 (915) 244-2484
Ticket 1252056 closed normal 2026-05-12T16:13:42Z Zendesk
客服备注 / Agents notes 34029476051481
m9 unable to turn on both pumps
m9 两个泵都无法开启
Zendesk 既有问题分类 34154549939865
CPI::Unable to power on
value: cpi__unable_to_power_on
无法开机 (CPI::Unable to power on)
销售渠道 / 来源渠道 32685292044825
B2B::Aeroflow Breastpumps
value: b2b__aeroflow_breastpumps
产品型号 / 产品线 33749938239513
milk pump::Momcozy::M9
value: milk.pump_momcozy_m9_mobile.flow_

核心信息

产品字段
milk pump::Momcozy::M9
会话渠道
{"web": 4, "voice": 2, "system": 1, "email": 1}
本地 channel
Agent
更新时间
2026-05-13T13:47:30Z
Requester
空
模型
gemini-3-flash-preview

中文整合阅读文本

标题：与来电者 +1 (915) 244-2484 的通话
既有分类：无法开机 (CPI::Unable to power on)
产品/渠道：milk pump::Momcozy::M9 / Voice & Email
客服备注：m9 两个泵都无法开启；客户通过 Aeroflow 保险购买，已引导回复邮件附上凭证并转交专门团队。
描述：来电来自 +1 (915) 244-2484，发生在 2026-05-12 16:13:23 UTC。
会话记录：
1. [2026-05-12 16:13] 系统记录：+1 (915) 244-2484 来电详情。
2. [2026-05-12 16:19] 客服 (CT-Jona) 发送邮件确认收到请求，告知将转交专门团队，预计 24 小时内回复。
3. [2026-05-12 16:21] 客户回复邮件提供订单号：2108890065。
4. [2026-05-12 16:23] 详细通话录音及逐字稿：客户反映两个 M9 泵使用一个月后无法开机，指示灯不亮。已尝试多条充电线无效。产品系通过 Aeroflow 保险购买。客服确认邮箱 pamela_v_14@hotmail.com 并要求回复订单凭证。
5. [2026-05-12 16:23] 通话总结：确认产品无法开机，已启动保修流程，等待专门团队对接。
6. [2026-05-13 13:47] 系统记录：此工单已合并至 #1253403。

描述与翻译

中文描述

来电来自: +1 (915) 244-2484
拨打至: +1 (619) 848-0676
通话时间: 2026年5月12日 4:13:23 PM UTC

英文/原始描述

Call from: +1 (915) 244-2484
Call to: +1 (619) 848-0676
Time of call: May 12, 2026 at 4:13:23 PM UTC

Conversation 中文翻译

#1 agent 2026-05-13T13:47:30Z system Comment BL-B2B-Emilou
此请求已关闭并合并至请求 #1253403 "Breast pump"。
英文原文 / 原始消息 
This request was closed and merged into request #1253403 "Breast pump".
#2 internal 2026-05-12T16:24:52Z web Comment CT-Jona
客户沟通：ib（呼入）
问题详情：m9 两个泵都无法开启
提供的解决方案：向客户发送邮件
客户响应：接受
后续行动：无
升级详情：不适用
aeroflow
pamela_v_14@hotmail.com
英文原文 / 原始消息 
Customer Communications: ib 
Issue Details: m9 unable to turn on both pumps 
Resolution Offered: send email to cx
Customer Responses: acceptance 
Follow-up Actions: None
Escalation Details: N/A
aeroflow 
pamela_v_14@hotmail.com
#3 internal 2026-05-12T16:23:38Z web Comment
通话总结：
客户致电 Momcozy 报告称，她大约一个月前通过保险在 Aeroflow 购买的两个 M9 吸奶器都停止了工作，尽管尝试了多个充电器，但仍无法开机。客户确认没有任何指示灯显示，其中一个单元曾短暂闪烁但未显示数字。客服核实了细节，确认问题影响两个吸奶器，并索取了客户的电子邮件，以便将保修索赔转交给 Momcozy 的专门团队。客户提供了她的邮箱 (pamela_v_14@hotmail.com)，并收到了一封确认邮件，用于核实投诉受理及后续步骤。指示客户回复该邮件并附上 Aeroflow 的屏幕截图或订单确认信息。客户回复了她的订单号；客服确认收到，并告知专门团队将通过邮件处理此问题。客户被告知客服不会致电，而是在 24 个工作小时内通过邮件沟通。当前状态：等待专门保修团队的进一步邮件沟通和解决。客户情绪配合，但对产品故障表示担忧。未提供即时修复；已启动吸奶器更换或维修的保修程序。
如果您从此评论中删除任何数据，还必须删除通话录音文件，以确保从所有 Zendesk 系统中删除数据。
英文原文 / 原始消息 
Call summary: 
 Customer called Momcozy to report that both of her M9 breast pumps, purchased about a month ago via Aeroflow through insurance, stopped working and would not turn on despite trying multiple chargers. Customer confirmed no indicator lights appeared and one unit briefly blinked but did not display numbers. Agent verified details, confirmed the issue affects both pumps, and requested the customer’s email to escalate the warranty claim to Momcozy’s specialized team. Customer provided her email (pamela_ v_14@hotmail.com) and was sent a confirmation email verifying receipt of the complaint and next steps. Customer was instructed to reply to the email with a screenshot or order confirmation from Aeroflow. Customer responded with her order number; agent confirmed receipt and advised that the specialized team will handle the issue via email. Customer was informed that support would not call but communicate via email within 24 business hours. Current status: Awaiting further email communication and resolution from the specialized warranty team. Customer sentiment was cooperative but concerned about the product failure. No immediate fix provided; warranty process initiated for pump replacement or repair. 
 If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems
#4 internal 2026-05-12T16:23:34Z web Comment
通话逐字稿：
00:02 客服：您好。感谢致电 Momcozy。有什么我可以帮您的吗？
00:06 客户：您好。我打电话是因为我的吸奶器停止工作了。我大概只用了一个月，我试过给它们充电。它们甚至无法开机。好的，
00:22 客服：女士。
00:24 客户：喂？是的。我在。
00:28 客服：好的。那么女士，请问您拥有的吸奶器是什么型号的？
00:33 客户：我的是 M9。
00:35 客服：好的。M9。女士，您的 M9 出了什么问题？能详细告诉我吗？是完全没反应，还是无法开机？
00:44 客户：它们就是打不开。我充过电了。我试过了，它们完全打不开。
00:52 客服：女士，两个泵都出现了这种情况吗？
00:55 客户：是的。嗯。
00:57 客服：好的。明白了。针对这个问题，女士，确认一下您的问题是 M9 无法开机，且两个泵都出现了这种情况，请问您充电的时候有任何指示灯显示吗？
01:11 客户：没有。嗯，其中一个像是在尝试运行。当我试着打开它时，它会闪烁一下，但是
01:18 客服：打开它，但我
01:19 客户：甚至看不见数字或任何东西。
01:22 客服：嗯。好的。那么女士，您是否已经尝试过使用与吸奶器兼容的其他充电线，以检查是否有效？
01:32 客户：是的。我试了好几个充电器。
01:38 客服：好的，女士。明白了。针对这个问题，女士，请问您的吸奶器是在哪里购买的？
01:43 客户：嗯，大概一个月前吧，我记得。
01:48 客服：嗯，女士，您是在哪个平台买的？具体日期？噢，不，女士。您是在哪里购买的，女士，吸奶器？
02:00 客户：噢，嗯，是通过我的保险在 Aeroflow 购买的。
02:03 客服：好的。那么女士，既然是通过保险从 Aeroflow 购买的，我们 Momcozy 内部有一个专门的团队会协助您处理保修。所以我需要您的电子邮件，以便他们联系您并提供吸奶器的保修服务。可以给我您的邮箱吗？好的。
02:28 客服：是 pamela, pamela, 下划线, v 代表 Victor, 14 @Hotmail.com。好的，女士。您的 Pamela，女士，是 p 代表 Paul, a 代表 apple, m 代表 Mary, e 代表 elephant, 然后 l 代表 Lima, a 代表 apple？
02:57 客户：是的。
02:59 客服：好的。然后，下划线, v 代表 Victor, 14 @Hotmail.com。一切都正确吗，女士？
03:10 客户：是的。
03:11 客服：好的。明白了。请稍等。我会给您发一封邮件。这只是为了确认您是否收到了我们的邮件。
03:20 客服：好的吗？
03:21 客户：好的。
03:48 客户：我还是没收到任何东西。
03:51 客服：好的。抱歉，女士。我正在写邮件。
03:56 客户：噢，好的。好的。
03:58 客服：没关系。我已经处理了退款（注：语境中指发送邮件流程）。好的。我已经发了，女士。您可以检查一下。
04:04 客服：我的名字是 Jonah，来自 Jonah。是的。好的。那么女士，我发给您的邮件是一封确认邮件，确认我们已经收到了您的问题，并检查您是否收到我们的邮件。这封邮件也提到了 Momcozy 内部有一个专门团队会协助您处理保修。
04:27 客服：所以，女士，请回复我的邮件，并附上您从 Aeroflow 购买的截图。或者如果您有 Aeroflow 的收据，那就太好了。请回复到我的邮件。好吗？一旦您发送了，女士，请... 嗯。
04:45 客户：让我看看。好的。
04:47 客服：一旦您发送了，女士，请等待我们的专门团队为您提供进一步协助。发送后，如果您当天没有收到回复，那么女士，他们可能会在 24 个工作小时的时间范围内回复您的邮件，或者取决于...
05:13 客户：刚刚发给你确认邮件了，还是发送订单？
05:19 客服：是的，女士。请回复我的邮件，并附上您的 Aeroflow 订单确认信息。
05:30 客户：好的。让我看看。好的。查看订单。
06:01 客服：好的。
06:06 客户：那我会发订单号给你。对吧？嗯。是的，女士。
06:16 客服：好的。
06:40 客户：好的。我已经回复了我的订单号。
06:43 客服：嗯。好的，女士。请稍等一下，我试着在我这边刷新一下。
06:49 客户：好的。好的。好的。喂，女士？在吗？
07:02 客服：好的。是的，女士。我已经收到了您在 Aeroflow 的订单号和购买记录。目前，女士，请等待我们的专门团队针对您遇到的问题为您提供进一步协助。好吗，女士？
07:19 客服：好的。那他们会给我
07:21 客户：打个电话，还是我就在电话里等着？
07:25 客服：遗憾的是，女士，我们的专门团队目前不处理电话咨询。他们会给您发邮件以提供进一步协助。如果您今天没收到邮件，那么女士，他们可能会在明天通过邮件联系您，或者
07:46 客户：好的。
07:47 客服：好的。再次感谢您的来电，女士。对于您的泵发生的情况，我深表歉意。祝您度过愉快的一天，女士。再见。再见。
07:58 客服：谢谢。
如果您从此评论中删除任何数据，还必须删除通话录音文件，以确保从所有 Zendesk 系统中删除数据。
英文原文 / 原始消息 
Call transcript: 
00:02AgentHi. Thank you for calling momcozy. How can I help you?00:06CustomerHi. I was calling my desktop stopped working. Like, I've only had them for maybe a month, and, like, I've tried charging them. They didn't even turn on. Okay,00:22Agentma'am.00:24CustomerHello? Yes. I'm here.00:28AgentOkay. So, ma'am, um, what is the model of the pump that you have?00:33CustomerI have the m 9.00:35AgentOkay. The m 9. What seems to be the issue, ma'am, of your m 9? Can you specify it to me? Is it, like, no function, unable to turn on?00:44CustomerThey just don't turn on. Like, I've charged them. I've tried, and they just don't turn on at all.00:52AgentIs it happening, ma'am, to both of your pump?00:55CustomerYes. Mhmm.00:57AgentOkay. Got it. So for this 1, ma'am, just to confirm that your issue is M 9 unable to turn on happening to both of your pump, is there any indicator light showing, ma'am, whenever you were charging it?01:11CustomerNo. Um, 1 of them is, like, trying. It blinks a little bit when I try to01:18Agentturn it on, but I01:19Customercan't even see the numbers or anything.01:22AgentMhmm. Okay. And then, ma'am, have you already tried to use a different charging cord that is compatible with the pump just to check whether it will gonna work?01:32CustomerYes. I've tried several chargers.01:38AgentOkay, ma'am. Got it. So for this 1, ma'am, can I ask on where did you purchase the breast pump?01:43CustomerUm, maybe a month ago, I believe.01:48AgentUm, what platform, ma'am, did you get the pump? What exact date? Uh, no, ma'am. Um, where did you purchase, ma'am, the pump?02:00CustomerOh, um, Aeroflow through my insurance.02:03AgentOkay. So for this 1, ma'am, since this is a purchase from Aeroflow via insurance, we do have, ma'am, a specialized team within momcozy who will gonna be assisting you, ma'am, for the warranty. So I'll be needing, ma'am, your email so that they can reach out to you and provide the warranty of the breast pump. So can I have, ma'am, your email? Yes.02:28AgentIt's pamela, pamela,underscore,vforVictor,_14@Hotmail.com. Okay, ma'am. Your Pamela, ma'am, is p for Paul, a for apple, m for Mary, e for elephant, and then l for Lima, a for apple?02:57Speaker 3Yes.02:59AgentOkay. And then, um, underscore,vforVictor,_14@Hotmail.com. Everything is correct, ma'am?03:10CustomerYes.03:11AgentOkay. Got it. So just give me a minute. I will gonna send you, ma'am, an email. This is just to confirm whether you received some of our emails.03:20AgentOkay?03:21CustomerOkay.03:48Speaker 3I still haven't received anything.03:51AgentOkay. I'm sorry, ma'am. I'm just composing an email.03:56CustomerOh, okay. Okay.03:58AgentThat's okay. I already had a refund. Okay. I already sent it, ma'am. You can check it.04:04AgentMy name, ma'am, is Jonah, um, from Jonah. Yes. Okay. So, ma'am, the email that I sent to you is a confirmation email that we already have your issue and then just to check whether you received some of our emails. For this 1, it also included the email that we do have a specialized team within momcozy who will gonna be assisting you for the warranty.04:27AgentSo, uh, kindly respond, ma'am, to my email along the screenshot of your purchase from Aeroflow. Or if you have the receipt, ma'am, from Aeroflow, that would be great. Kindly respond it to my email. Okay? Once you send it, ma'am, kindly uh-huh.04:45CustomerLet me see. Okay.04:47AgentSo once you send it, ma'am, kindly wait for our specialized team to assist you furthermore. So once you send it, um, if you didn't receive any respond within the day then possible, ma'am, they will gonna respond to your email within the time frame of 24 business hours, ma'am, or it depends I on 105:13Customerjust sent the confirmation email to you or, like, the order?05:19AgentUh, yes, ma'am. Um, kindly respond them to my email along your order confirmation from Aeroflow.05:30Speaker 3Okay. Let me see. Okay. View orders.06:01AgentOkay.06:06CustomerSo I'll send you the order number. Right? Mhmm. Yes, ma'am.06:16AgentOkay.06:40CustomerOkay. I replied to you with my order number.06:43AgentMhmm. Okay, ma'am. Just give me a minute, ma'am. I will gonna try to refresh it on my end.06:49CustomerOkay. Okay. Okay. So hello, ma'am? Yes?07:02AgentOkay. Yes, ma'am. I already received, ma'am, your order number from Aeroflow and your purchase. So for us at the moment, ma'am, kindly wait for our specialized team to assist you further, um, in regards of the issue that you were encountering. Okay, ma'am?07:19AgentOkay. So they give me a07:21Customercall, or do I just hold on the call?07:25AgentUnfortunately, ma'am, our specialized team are not handling phone call for us at the moment. They were gonna send you, ma'am, an email for further assistance. If you didn't receive, ma'am, an email within today, possible, ma'am, they will gonna reach out to you via email, um, by tomorrow, ma'am, or07:46CustomerOkay.07:47AgentOkay. Again, ma'am, thank you for having this phone call, and I really do apologize, ma'am, on what happened to your pump. I hope you have a wonderful day, ma'am. Goodbye. Goodbye.07:58AgentThank you.
 If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems
#5 agent 2026-05-12T16:23:12Z voice VoiceComment CT-Jona
来自 +1 (915) 244-2484 的呼入通话
通话详情：

呼叫者：+1 (915) 244-2484
拨打至：+1 (619) 848-0676
通话时间：2026-05-12 16:13:23 UTC
地点：美国德克萨斯州
接听人：CT-Jona
通话时长：9分48秒
听取录音：https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA79f38df1adfff2fa70618c228e0fc788/twilio/call/recording
英文原文 / 原始消息 
Inbound call from +1 (915) 244-2484
Call Details:

Call from: +1 (915) 244-2484
Call to: +1 (619) 848-0676
Time of call: 2026-05-12 16:13:23 UTC
Location: Texas, United States
Answered by: CT-Jona
Length of phone call: 9 minutes, 48 seconds
Listen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA79f38df1adfff2fa70618c228e0fc788/twilio/call/recording
#6 customer 2026-05-12T16:21:53Z email Comment pamela_v_14
订单号 2108890065





来自 iOS 版 Outlook
英文原文 / 原始消息 
Order number 2108890065 
 
 

 
 
Get Outlook for iOS
#7 agent 2026-05-12T16:19:02Z web Comment CT-Jona
您好，

希望您一切顺利。

我们很高兴地通知您，我们已成功收到您的请求。感谢您向我们反映此事。

为了确保您获得最及时、专业的协助，我们正将您的咨询转交给 Momcozy 内部更专业的团队。在处理此次转交期间，请耐心等待。

请放心，我们非常重视您的时间和耐心。您可以期待在 24 个工作小时内收到我们的详细答复。

感谢您的理解以及对 Momcozy 的信任。我们致力于为您提供最好的服务。

顺颂商祺，
Momcozy 支持团队
英文原文 / 原始消息 
Hi there,
 
We hope this message finds you well.
 
We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.
 
To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.
 
Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.
 
Thank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.
 
Warm Regards,
Momcozy Support Team
#8 internal 2026-05-12T16:13:42Z voice Comment Caller +1 (915) 244-2484
来电来自: +1 (915) 244-2484

拨打至: +1 (619) 848-0676

通话时间: 2026年5月12日 4:13:23 PM UTC
英文原文 / 原始消息 
Call from: +1 (915) 244-2484

Call to: +1 (619) 848-0676

Time of call: May 12, 2026 at 4:13:23 PM UTC

全部自定义字段

field_id显示名 / 选项名value
32685292044825B2B::Aeroflow Breastpumpsb2b__aeroflow_breastpumps
33749938239513milk pump::Momcozy::M9milk.pump_momcozy_m9_mobile.flow_
34029476051481m9 unable to turn on both pumps 
34154549939865CPI::Unable to power oncpi__unable_to_power_on

更多原始信息

提取后的分类输入 JSON 
{
  "ticket": {
    "ticket_id": "1252056",
    "subject": "Call with Caller +1 (915) 244-2484",
    "description": "Call from: +1 (915) 244-2484\nCall to: +1 (619) 848-0676\nTime of call: May 12, 2026 at 4:13:23 PM UTC",
    "status": "closed",
    "priority": "normal",
    "product_model": "milk pump::Momcozy::M9",
    "created_at": "2026-05-12T16:13:42Z",
    "updated_at": "2026-05-13T13:47:30Z"
  },
  "zendesk_fields": {
    "agents_notes_field_id": "34029476051481",
    "agents_notes_label": "m9 unable to turn on both pumps",
    "agents_notes": "m9 unable to turn on both pumps",
    "category_field_id": "34154549939865",
    "category_name": "CPI::Unable to power on",
    "category_value": "cpi__unable_to_power_on",
    "category_zh": "无法开机"
  },
  "channel_summary": {
    "local_channel": "Agent",
    "conversation_channels": {
      "web": 4,
      "voice": 2,
      "system": 1,
      "email": 1
    }
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  "messages": [
    {
      "conversation_id": "57886835512473",
      "type": "Comment",
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      "author_name": "BL-B2B-Emilou",
      "author_role": "agent",
      "sender_type": "agent",
      "channel": "system",
      "public": true,
      "recording_type": "",
      "text": "This request was closed and merged into request #1253403 \"Breast pump\"."
    },
    {
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      "type": "Comment",
      "created_at": "2026-05-12T16:24:52Z",
      "author_id": "51946493348505",
      "author_name": "CT-Jona",
      "author_role": "agent",
      "sender_type": "internal",
      "channel": "web",
      "public": false,
      "recording_type": "",
      "text": "Customer Communications: ib \nIssue Details: m9 unable to turn on both pumps \nResolution Offered: send email to cx\nCustomer Responses: acceptance \nFollow-up Actions: None\nEscalation Details: N/A\naeroflow \npamela_v_14@hotmail.com"
    },
    {
      "conversation_id": "57853989436313",
      "type": "Comment",
      "created_at": "2026-05-12T16:23:38Z",
      "author_id": "-1",
      "author_name": "",
      "author_role": "",
      "sender_type": "internal",
      "channel": "web",
      "public": false,
      "recording_type": "",
      "text": "Call summary: \n Customer called Momcozy to report that both of her M9 breast pumps, purchased about a month ago via Aeroflow through insurance, stopped working and would not turn on despite trying multiple chargers. Customer confirmed no indicator lights appeared and one unit briefly blinked but did not display numbers. Agent verified details, confirmed the issue affects both pumps, and requested the customer’s email to escalate the warranty claim to Momcozy’s specialized team. Customer provided her email (pamela_ v_14@hotmail.com) and was sent a confirmation email verifying receipt of the complaint and next steps. Customer was instructed to reply to the email with a screenshot or order confirmation from Aeroflow. Customer responded with her order number; agent confirmed receipt and advised that the specialized team will handle the issue via email. Customer was informed that support would not call but communicate via email within 24 business hours. Current status: Awaiting further email communication and resolution from the specialized warranty team. Customer sentiment was cooperative but concerned about the product failure. No immediate fix provided; warranty process initiated for pump replacement or repair. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
    },
    {
      "conversation_id": "57853955924761",
      "type": "Comment",
      "created_at": "2026-05-12T16:23:34Z",
      "author_id": "-1",
      "author_name": "",
      "author_role": "",
      "sender_type": "internal",
      "channel": "web",
      "public": false,
      "recording_type": "",
      "text": "Call transcript: \n00:02AgentHi. Thank you for calling momcozy. How can I help you?00:06CustomerHi. I was calling my desktop stopped working. Like, I've only had them for maybe a month, and, like, I've tried charging them. They didn't even turn on. Okay,00:22Agentma'am.00:24CustomerHello? Yes. I'm here.00:28AgentOkay. So, ma'am, um, what is the model of the pump that you have?00:33CustomerI have the m 9.00:35AgentOkay. The m 9. What seems to be the issue, ma'am, of your m 9? Can you specify it to me? Is it, like, no function, unable to turn on?00:44CustomerThey just don't turn on. Like, I've charged them. I've tried, and they just don't turn on at all.00:52AgentIs it happening, ma'am, to both of your pump?00:55CustomerYes. Mhmm.00:57AgentOkay. Got it. So for this 1, ma'am, just to confirm that your issue is M 9 unable to turn on happening to both of your pump, is there any indicator light showing, ma'am, whenever you were charging it?01:11CustomerNo. Um, 1 of them is, like, trying. It blinks a little bit when I try to01:18Agentturn it on, but I01:19Customercan't even see the numbers or anything.01:22AgentMhmm. Okay. And then, ma'am, have you already tried to use a different charging cord that is compatible with the pump just to check whether it will gonna work?01:32CustomerYes. I've tried several chargers.01:38AgentOkay, ma'am. Got it. So for this 1, ma'am, can I ask on where did you purchase the breast pump?01:43CustomerUm, maybe a month ago, I believe.01:48AgentUm, what platform, ma'am, did you get the pump? What exact date? Uh, no, ma'am. Um, where did you purchase, ma'am, the pump?02:00CustomerOh, um, Aeroflow through my insurance.02:03AgentOkay. So for this 1, ma'am, since this is a purchase from Aeroflow via insurance, we do have, ma'am, a specialized team within momcozy who will gonna be assisting you, ma'am, for the warranty. So I'll be needing, ma'am, your email so that they can reach out to you and provide the warranty of the breast pump. So can I have, ma'am, your email? Yes.02:28AgentIt's pamela, pamela,underscore,vforVictor,_14@Hotmail.com. Okay, ma'am. Your Pamela, ma'am, is p for Paul, a for apple, m for Mary, e for elephant, and then l for Lima, a for apple?02:57Speaker 3Yes.02:59AgentOkay. And then, um, underscore,vforVictor,_14@Hotmail.com. Everything is correct, ma'am?03:10CustomerYes.03:11AgentOkay. Got it. So just give me a minute. I will gonna send you, ma'am, an email. This is just to confirm whether you received some of our emails.03:20AgentOkay?03:21CustomerOkay.03:48Speaker 3I still haven't received anything.03:51AgentOkay. I'm sorry, ma'am. I'm just composing an email.03:56CustomerOh, okay. Okay.03:58AgentThat's okay. I already had a refund. Okay. I already sent it, ma'am. You can check it.04:04AgentMy name, ma'am, is Jonah, um, from Jonah. Yes. Okay. So, ma'am, the email that I sent to you is a confirmation email that we already have your issue and then just to check whether you received some of our emails. For this 1, it also included the email that we do have a specialized team within momcozy who will gonna be assisting you for the warranty.04:27AgentSo, uh, kindly respond, ma'am, to my email along the screenshot of your purchase from Aeroflow. Or if you have the receipt, ma'am, from Aeroflow, that would be great. Kindly respond it to my email. Okay? Once you send it, ma'am, kindly uh-huh.04:45CustomerLet me see. Okay.04:47AgentSo once you send it, ma'am, kindly wait for our specialized team to assist you furthermore. So once you send it, um, if you didn't receive any respond within the day then possible, ma'am, they will gonna respond to your email within the time frame of 24 business hours, ma'am, or it depends I on 105:13Customerjust sent the confirmation email to you or, like, the order?05:19AgentUh, yes, ma'am. Um, kindly respond them to my email along your order confirmation from Aeroflow.05:30Speaker 3Okay. Let me see. Okay. View orders.06:01AgentOkay.06:06CustomerSo I'll send you the order number. Right? Mhmm. Yes, ma'am.06:16AgentOkay.06:40CustomerOkay. I replied to you with my order number.06:43AgentMhmm. Okay, ma'am. Just give me a minute, ma'am. I will gonna try to refresh it on my end.06:49CustomerOkay. Okay. Okay. So hello, ma'am? Yes?07:02AgentOkay. Yes, ma'am. I already received, ma'am, your order number from Aeroflow and your purchase. So for us at the moment, ma'am, kindly wait for our specialized team to assist you further, um, in regards of the issue that you were encountering. Okay, ma'am?07:19AgentOkay. So they give me a07:21Customercall, or do I just hold on the call?07:25AgentUnfortunately, ma'am, our specialized team are not handling phone call for us at the moment. They were gonna send you, ma'am, an email for further assistance. If you didn't receive, ma'am, an email within today, possible, ma'am, they will gonna reach out to you via email, um, by tomorrow, ma'am, or07:46CustomerOkay.07:47AgentOkay. Again, ma'am, thank you for having this phone call, and I really do apologize, ma'am, on what happened to your pump. I hope you have a wonderful day, ma'am. Goodbye. Goodbye.07:58AgentThank you.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
    },
    {
      "conversation_id": "57853988283545",
      "type": "VoiceComment",
      "created_at": "2026-05-12T16:23:12Z",
      "author_id": "51946493348505",
      "author_name": "CT-Jona",
      "author_role": "agent",
      "sender_type": "agent",
      "channel": "voice",
      "public": true,
      "recording_type": "call",
      "text": "Inbound call from +1 (915) 244-2484\nCall Details:\n\nCall from: +1 (915) 244-2484\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12 16:13:23 UTC\nLocation: Texas, United States\nAnswered by: CT-Jona\nLength of phone call: 9 minutes, 48 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA79f38df1adfff2fa70618c228e0fc788/twilio/call/recording"
    },
    {
      "conversation_id": "57853985234841",
      "type": "Comment",
      "created_at": "2026-05-12T16:21:53Z",
      "author_id": "57853912571289",
      "author_name": "pamela_v_14",
      "author_role": "end-user",
      "sender_type": "customer",
      "channel": "email",
      "public": true,
      "recording_type": "",
      "text": "Order number 2108890065 \n \n \n\n \n \nGet Outlook for iOS"
    },
    {
      "conversation_id": "57853912576793",
      "type": "Comment",
      "created_at": "2026-05-12T16:19:02Z",
      "author_id": "51946493348505",
      "author_name": "CT-Jona",
      "author_role": "agent",
      "sender_type": "agent",
      "channel": "web",
      "public": true,
      "recording_type": "",
      "text": "Hi there,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nWarm Regards,\nMomcozy Support Team"
    },
    {
      "conversation_id": "57853883830169",
      "type": "Comment",
      "created_at": "2026-05-12T16:13:42Z",
      "author_id": "57853862712985",
      "author_name": "Caller +1 (915) 244-2484",
      "author_role": "end-user",
      "sender_type": "internal",
      "channel": "voice",
      "public": false,
      "recording_type": "",
      "text": "Call from: +1 (915) 244-2484\n\nCall to: +1 (619) 848-0676\n\nTime of call: May 12, 2026 at 4:13:23 PM UTC"
    }
  ]
}
翻译 JSON 
{
  "translated_subject": "与来电者 +1 (915) 244-2484 的通话",
  "translated_description": "来电来自: +1 (915) 244-2484\n拨打至: +1 (619) 848-0676\n通话时间: 2026年5月12日 4:13:23 PM UTC",
  "translated_agents_notes": "m9 两个泵都无法开启",
  "translated_category_label": "无法开机 (CPI::Unable to power on)",
  "translated_messages": [
    {
      "conversation_id": "57886835512473",
      "created_at": "2026-05-13T13:47:30Z",
      "sender_type": "agent",
      "author_name": "BL-B2B-Emilou",
      "channel": "system",
      "translated_text": "此请求已关闭并合并至请求 #1253403 \"Breast pump\"。"
    },
    {
      "conversation_id": "57854021406233",
      "created_at": "2026-05-12T16:24:52Z",
      "sender_type": "internal",
      "author_name": "CT-Jona",
      "channel": "web",
      "translated_text": "客户沟通：ib（呼入）\n问题详情：m9 两个泵都无法开启\n提供的解决方案：向客户发送邮件\n客户响应：接受\n后续行动：无\n升级详情：不适用\naeroflow \npamela_v_14@hotmail.com"
    },
    {
      "conversation_id": "57853989436313",
      "created_at": "2026-05-12T16:23:38Z",
      "sender_type": "internal",
      "author_name": "",
      "channel": "web",
      "translated_text": "通话总结：\n客户致电 Momcozy 报告称，她大约一个月前通过保险在 Aeroflow 购买的两个 M9 吸奶器都停止了工作，尽管尝试了多个充电器，但仍无法开机。客户确认没有任何指示灯显示，其中一个单元曾短暂闪烁但未显示数字。客服核实了细节，确认问题影响两个吸奶器，并索取了客户的电子邮件，以便将保修索赔转交给 Momcozy 的专门团队。客户提供了她的邮箱 (pamela_v_14@hotmail.com)，并收到了一封确认邮件，用于核实投诉受理及后续步骤。指示客户回复该邮件并附上 Aeroflow 的屏幕截图或订单确认信息。客户回复了她的订单号；客服确认收到，并告知专门团队将通过邮件处理此问题。客户被告知客服不会致电，而是在 24 个工作小时内通过邮件沟通。当前状态：等待专门保修团队的进一步邮件沟通和解决。客户情绪配合，但对产品故障表示担忧。未提供即时修复；已启动吸奶器更换或维修的保修程序。\n如果您从此评论中删除任何数据，还必须删除通话录音文件，以确保从所有 Zendesk 系统中删除数据。"
    },
    {
      "conversation_id": "57853955924761",
      "created_at": "2026-05-12T16:23:34Z",
      "sender_type": "internal",
      "author_name": "",
      "channel": "web",
      "translated_text": "通话逐字稿：\n00:02 客服：您好。感谢致电 Momcozy。有什么我可以帮您的吗？\n00:06 客户：您好。我打电话是因为我的吸奶器停止工作了。我大概只用了一个月，我试过给它们充电。它们甚至无法开机。好的，\n00:22 客服：女士。\n00:24 客户：喂？是的。我在。\n00:28 客服：好的。那么女士，请问您拥有的吸奶器是什么型号的？\n00:33 客户：我的是 M9。\n00:35 客服：好的。M9。女士，您的 M9 出了什么问题？能详细告诉我吗？是完全没反应，还是无法开机？\n00:44 客户：它们就是打不开。我充过电了。我试过了，它们完全打不开。\n00:52 客服：女士，两个泵都出现了这种情况吗？\n00:55 客户：是的。嗯。\n00:57 客服：好的。明白了。针对这个问题，女士，确认一下您的问题是 M9 无法开机，且两个泵都出现了这种情况，请问您充电的时候有任何指示灯显示吗？\n01:11 客户：没有。嗯，其中一个像是在尝试运行。当我试着打开它时，它会闪烁一下，但是\n01:18 客服：打开它，但我\n01:19 客户：甚至看不见数字或任何东西。\n01:22 客服：嗯。好的。那么女士，您是否已经尝试过使用与吸奶器兼容的其他充电线，以检查是否有效？\n01:32 客户：是的。我试了好几个充电器。\n01:38 客服：好的，女士。明白了。针对这个问题，女士，请问您的吸奶器是在哪里购买的？\n01:43 客户：嗯，大概一个月前吧，我记得。\n01:48 客服：嗯，女士，您是在哪个平台买的？具体日期？噢，不，女士。您是在哪里购买的，女士，吸奶器？\n02:00 客户：噢，嗯，是通过我的保险在 Aeroflow 购买的。\n02:03 客服：好的。那么女士，既然是通过保险从 Aeroflow 购买的，我们 Momcozy 内部有一个专门的团队会协助您处理保修。所以我需要您的电子邮件，以便他们联系您并提供吸奶器的保修服务。可以给我您的邮箱吗？好的。\n02:28 客服：是 pamela, pamela, 下划线, v 代表 Victor, 14 @Hotmail.com。好的，女士。您的 Pamela，女士，是 p 代表 Paul, a 代表 apple, m 代表 Mary, e 代表 elephant, 然后 l 代表 Lima, a 代表 apple？\n02:57 客户：是的。\n02:59 客服：好的。然后，下划线, v 代表 Victor, 14 @Hotmail.com。一切都正确吗，女士？\n03:10 客户：是的。\n03:11 客服：好的。明白了。请稍等。我会给您发一封邮件。这只是为了确认您是否收到了我们的邮件。\n03:20 客服：好的吗？\n03:21 客户：好的。\n03:48 客户：我还是没收到任何东西。\n03:51 客服：好的。抱歉，女士。我正在写邮件。\n03:56 客户：噢，好的。好的。\n03:58 客服：没关系。我已经处理了退款（注：语境中指发送邮件流程）。好的。我已经发了，女士。您可以检查一下。\n04:04 客服：我的名字是 Jonah，来自 Jonah。是的。好的。那么女士，我发给您的邮件是一封确认邮件，确认我们已经收到了您的问题，并检查您是否收到我们的邮件。这封邮件也提到了 Momcozy 内部有一个专门团队会协助您处理保修。\n04:27 客服：所以，女士，请回复我的邮件，并附上您从 Aeroflow 购买的截图。或者如果您有 Aeroflow 的收据，那就太好了。请回复到我的邮件。好吗？一旦您发送了，女士，请... 嗯。\n04:45 客户：让我看看。好的。\n04:47 客服：一旦您发送了，女士，请等待我们的专门团队为您提供进一步协助。发送后，如果您当天没有收到回复，那么女士，他们可能会在 24 个工作小时的时间范围内回复您的邮件，或者取决于...\n05:13 客户：刚刚发给你确认邮件了，还是发送订单？\n05:19 客服：是的，女士。请回复我的邮件，并附上您的 Aeroflow 订单确认信息。\n05:30 客户：好的。让我看看。好的。查看订单。\n06:01 客服：好的。\n06:06 客户：那我会发订单号给你。对吧？嗯。是的，女士。\n06:16 客服：好的。\n06:40 客户：好的。我已经回复了我的订单号。\n06:43 客服：嗯。好的，女士。请稍等一下，我试着在我这边刷新一下。\n06:49 客户：好的。好的。好的。喂，女士？在吗？\n07:02 客服：好的。是的，女士。我已经收到了您在 Aeroflow 的订单号和购买记录。目前，女士，请等待我们的专门团队针对您遇到的问题为您提供进一步协助。好吗，女士？\n07:19 客服：好的。那他们会给我\n07:21 客户：打个电话，还是我就在电话里等着？\n07:25 客服：遗憾的是，女士，我们的专门团队目前不处理电话咨询。他们会给您发邮件以提供进一步协助。如果您今天没收到邮件，那么女士，他们可能会在明天通过邮件联系您，或者\n07:46 客户：好的。\n07:47 客服：好的。再次感谢您的来电，女士。对于您的泵发生的情况，我深表歉意。祝您度过愉快的一天，女士。再见。再见。\n07:58 客服：谢谢。\n如果您从此评论中删除任何数据，还必须删除通话录音文件，以确保从所有 Zendesk 系统中删除数据。"
    },
    {
      "conversation_id": "57853988283545",
      "created_at": "2026-05-12T16:23:12Z",
      "sender_type": "agent",
      "author_name": "CT-Jona",
      "channel": "voice",
      "translated_text": "来自 +1 (915) 244-2484 的呼入通话\n通话详情：\n\n呼叫者：+1 (915) 244-2484\n拨打至：+1 (619) 848-0676\n通话时间：2026-05-12 16:13:23 UTC\n地点：美国德克萨斯州\n接听人：CT-Jona\n通话时长：9分48秒\n听取录音：https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA79f38df1adfff2fa70618c228e0fc788/twilio/call/recording"
    },
    {
      "conversation_id": "57853985234841",
      "created_at": "2026-05-12T16:21:53Z",
      "sender_type": "customer",
      "author_name": "pamela_v_14",
      "channel": "email",
      "translated_text": "订单号 2108890065 \n \n \n\n \n \n来自 iOS 版 Outlook"
    },
    {
      "conversation_id": "57853912576793",
      "created_at": "2026-05-12T16:19:02Z",
      "sender_type": "agent",
      "author_name": "CT-Jona",
      "channel": "web",
      "translated_text": "您好，\n \n希望您一切顺利。\n \n我们很高兴地通知您，我们已成功收到您的请求。感谢您向我们反映此事。\n \n为了确保您获得最及时、专业的协助，我们正将您的咨询转交给 Momcozy 内部更专业的团队。在处理此次转交期间，请耐心等待。\n \n请放心，我们非常重视您的时间和耐心。您可以期待在 24 个工作小时内收到我们的详细答复。\n \n感谢您的理解以及对 Momcozy 的信任。我们致力于为您提供最好的服务。\n \n顺颂商祺，\nMomcozy 支持团队"
    },
    {
      "conversation_id": "57853883830169",
      "created_at": "2026-05-12T16:13:42Z",
      "sender_type": "internal",
      "author_name": "Caller +1 (915) 244-2484",
      "channel": "voice",
      "translated_text": "来电来自: +1 (915) 244-2484\n\n拨打至: +1 (619) 848-0676\n\n通话时间: 2026年5月12日 4:13:23 PM UTC"
    }
  ],
  "chinese_reading_text": "标题：与来电者 +1 (915) 244-2484 的通话\n既有分类：无法开机 (CPI::Unable to power on)\n产品/渠道：milk pump::Momcozy::M9 / Voice & Email\n客服备注：m9 两个泵都无法开启；客户通过 Aeroflow 保险购买，已引导回复邮件附上凭证并转交专门团队。\n描述：来电来自 +1 (915) 244-2484，发生在 2026-05-12 16:13:23 UTC。\n会话记录：\n1. [2026-05-12 16:13] 系统记录：+1 (915) 244-2484 来电详情。\n2. [2026-05-12 16:19] 客服 (CT-Jona) 发送邮件确认收到请求，告知将转交专门团队，预计 24 小时内回复。\n3. [2026-05-12 16:21] 客户回复邮件提供订单号：2108890065。\n4. [2026-05-12 16:23] 详细通话录音及逐字稿：客户反映两个 M9 泵使用一个月后无法开机，指示灯不亮。已尝试多条充电线无效。产品系通过 Aeroflow 保险购买。客服确认邮箱 pamela_v_14@hotmail.com 并要求回复订单凭证。\n5. [2026-05-12 16:23] 通话总结：确认产品无法开机，已启动保修流程，等待专门团队对接。\n6. [2026-05-13 13:47] 系统记录：此工单已合并至 #1253403。",
  "translation_notes": [
    "原文中客服提到 'I already had a refund' 在语境中可能指'完成了邮件发送/工单处理流程'而非实际退款，因后续提到需等待专门团队处理保修。",
    "地址/电话/邮箱/订单号等关键信息已完整保留。"
  ]
}
ticket_raw_json 
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  "custom_fields": [
    {
      "id": 32685292044825,
      "value": "b2b__aeroflow_breastpumps",
      "name": "B2B::Aeroflow Breastpumps"
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    {
      "id": 33749938239513,
      "value": "milk.pump_momcozy_m9_mobile.flow_",
      "name": "milk pump::Momcozy::M9"
    },
    {
      "id": 34029476051481,
      "value": "m9 unable to turn on both pumps "
    },
    {
      "id": 34154549939865,
      "value": "cpi__unable_to_power_on",
      "name": "CPI::Unable to power on"
    }
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  "custom_status_id": 32358772428057,
  "ticket_id": 1252056,
  "assignee_id": 33112196580505,
  "created": "2026-05-12T16:13:42Z",
  "subject": "Call with Caller +1 (915) 244-2484",
  "support_type": "Agent",
  "32685292044825": "B2B::Aeroflow Breastpumps",
  "33749938239513": "milk pump::Momcozy::M9",
  "34029476051481": "m9 unable to turn on both pumps ",
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      "value": "m9 unable to turn on both pumps "
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    {
      "id": 34154549939865,
      "value": "cpi__unable_to_power_on",
      "name": "CPI::Unable to power on"
    }
  ],
  "ticket": {
    "id": 1252056,
    "subject": "Call with Caller +1 (915) 2...",
    "description": "Call from: +1 (915) 244-2484\nCall to: +1 (619) 848-0676\nTime of call: May 12, 2026 at 4:13:23 PM UTC",
    "is_group_public": true,
    "status": "closed",
    "type": "incident",
    "priority": "normal",
    "url": "https://rootglobal.zendesk.com/api/v2/tickets/1252056.json",
    "custom_status_id": 32358772428057,
    "brand_id": 32404259465241,
    "last_comment": {
      "id": 57886835512473,
      "body": "This request was closed and merged into request #1253403 \"Breast pump\".",
      "created_at": "2026-05-13T13:47:30Z",
      "author_id": 33112196580505,
      "public": true
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conversation_raw_json 
{
  "conversations": [
    {
      "id": 57886835512473,
      "type": "Comment",
      "author_id": 33112196580505,
      "body": "This request was closed and merged into request #1253403 \"Breast pump\".",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">This request was closed and merged into request <a href=\"/agent/tickets/1253403\" target=\"_blank\" rel=\"ticket\">#1253403</a> \"Breast pump\".</p></div>",
      "plain_body": "This request was closed and merged into request #1253403 \"Breast pump\".",
      "public": true,
      "attachments": [],
      "audit_id": 57886835512345,
      "locale": "en",
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      "via": {
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      "created_at": "2026-05-13T13:47:30Z",
      "metadata": {
        "system": {
          "location": "Tarlac City, 03, Philippines",
          "latitude": 15.4805,
          "longitude": 120.6002
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        "custom": {}
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    },
    {
      "id": 57854021406233,
      "type": "Comment",
      "author_id": 51946493348505,
      "body": "Customer Communications: ib\nIssue Details: m9 unable to turn on both pumps\nResolution Offered: send email to cx\nCustomer Responses: acceptance\nFollow-up Actions: None\nEscalation Details: N/A\naeroflow\npamela_v_14@hotmail.com",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Customer Communications: ib&nbsp;<br>Issue Details: m9 unable to turn on both pumps&nbsp;<br>Resolution Offered: send email to cx<br>Customer Responses: acceptance&nbsp;<br>Follow-up Actions: None<br>Escalation Details: N/A<br>aeroflow&nbsp;<br><a href=\"mailto:pamela_v_14@hotmail.com\" rel=\"noreferrer\">pamela_v_14@hotmail.com</a><br></div>",
      "plain_body": "Customer Communications: ib&nbsp;\nIssue Details: m9 unable to turn on both pumps&nbsp;\nResolution Offered: send email to cx\nCustomer Responses: acceptance&nbsp;\nFollow-up Actions: None\nEscalation Details: N/A\naeroflow&nbsp;\npamela_v_14@hotmail.com",
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      "created_at": "2026-05-12T16:24:52Z",
      "metadata": {
        "system": {
          "client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
          "ip_address": "127.0.0.6",
          "location": "Naga, 05, Philippines",
          "latitude": 13.6166,
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    },
    {
      "id": 57853989436313,
      "type": "Comment",
      "author_id": -1,
      "body": "#### **Call summary:**\n\n\n- Customer called Momcozy to report that both of her M9 breast pumps, purchased about a month ago via Aeroflow through insurance, stopped working and would not turn on despite trying multiple chargers.\n- Customer confirmed no indicator lights appeared and one unit briefly blinked but did not display numbers.\n- Agent verified details, confirmed the issue affects both pumps, and requested the customer’s email to escalate the warranty claim to Momcozy’s specialized team.\n- Customer provided her email (pamela_ v_14@hotmail.com) and was sent a confirmation email verifying receipt of the complaint and next steps.\n- Customer was instructed to reply to the email with a screenshot or order confirmation from Aeroflow.\n- Customer responded with her order number; agent confirmed receipt and advised that the specialized team will handle the issue via email.\n- Customer was informed that support would not call but communicate via email within 24 business hours.\n- Current status: Awaiting further email communication and resolution from the specialized warranty team.\n- Customer sentiment was cooperative but concerned about the product failure.\n- No immediate fix provided; warranty process initiated for pump replacement or repair.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer called Momcozy to report that both of her M9 breast pumps, purchased about a month ago via Aeroflow through insurance, stopped working and would not turn on despite trying multiple chargers.</li><li>Customer confirmed no indicator lights appeared and one unit briefly blinked but did not display numbers.</li><li>Agent verified details, confirmed the issue affects both pumps, and requested the customer’s email to escalate the warranty claim to Momcozy’s specialized team.</li><li>Customer provided her email (pamela_ v_14@hotmail.com) and was sent a confirmation email verifying receipt of the complaint and next steps.</li><li>Customer was instructed to reply to the email with a screenshot or order confirmation from Aeroflow.</li><li>Customer responded with her order number; agent confirmed receipt and advised that the specialized team will handle the issue via email.</li><li>Customer was informed that support would not call but communicate via email within 24 business hours.</li><li>Current status: Awaiting further email communication and resolution from the specialized warranty team.</li><li>Customer sentiment was cooperative but concerned about the product failure.</li><li>No immediate fix provided; warranty process initiated for pump replacement or repair.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
      "plain_body": "Call summary: \n  Customer called Momcozy to report that both of her M9 breast pumps, purchased about a month ago via Aeroflow through insurance, stopped working and would not turn on despite trying multiple chargers.  Customer confirmed no indicator lights appeared and one unit briefly blinked but did not display numbers.  Agent verified details, confirmed the issue affects both pumps, and requested the customer’s email to escalate the warranty claim to Momcozy’s specialized team.  Customer provided her email (pamela_ v_14@hotmail.com) and was sent a confirmation email verifying receipt of the complaint and next steps.  Customer was instructed to reply to the email with a screenshot or order confirmation from Aeroflow.  Customer responded with her order number; agent confirmed receipt and advised that the specialized team will handle the issue via email.  Customer was informed that support would not call but communicate via email within 24 business hours.  Current status: Awaiting further email communication and resolution from the specialized warranty team.  Customer sentiment was cooperative but concerned about the product failure.  No immediate fix provided; warranty process initiated for pump replacement or repair.  \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
      "public": false,
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      "created_at": "2026-05-12T16:23:38Z",
      "metadata": {
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    {
      "id": 57853955924761,
      "type": "Comment",
      "author_id": -1,
      "body": "#### **Call transcript:**\n\n\n**00:02** **Agent** Hi. Thank you for calling momcozy. How can I help you?\n**00:06** **Customer** Hi. I was calling my desktop stopped working. Like, I've only had them for maybe a month, and, like, I've tried charging them. They didn't even turn on. Okay,\n**00:22** **Agent** ma'am.\n**00:24** **Customer** Hello? Yes. I'm here.\n**00:28** **Agent** Okay. So, ma'am, um, what is the model of the pump that you have?\n**00:33** **Customer** I have the m 9.\n**00:35** **Agent** Okay. The m 9. What seems to be the issue, ma'am, of your m 9? Can you specify it to me? Is it, like, no function, unable to turn on?\n**00:44** **Customer** They just don't turn on. Like, I've charged them. I've tried, and they just don't turn on at all.\n**00:52** **Agent** Is it happening, ma'am, to both of your pump?\n**00:55** **Customer** Yes. Mhmm.\n**00:57** **Agent** Okay. Got it. So for this 1, ma'am, just to confirm that your issue is M 9 unable to turn on happening to both of your pump, is there any indicator light showing, ma'am, whenever you were charging it?\n**01:11** **Customer** No. Um, 1 of them is, like, trying. It blinks a little bit when I try to\n**01:18** **Agent** turn it on, but I\n**01:19** **Customer** can't even see the numbers or anything.\n**01:22** **Agent** Mhmm. Okay. And then, ma'am, have you already tried to use a different charging cord that is compatible with the pump just to check whether it will gonna work?\n**01:32** **Customer** Yes. I've tried several chargers.\n**01:38** **Agent** Okay, ma'am. Got it. So for this 1, ma'am, can I ask on where did you purchase the breast pump?\n**01:43** **Customer** Um, maybe a month ago, I believe.\n**01:48** **Agent** Um, what platform, ma'am, did you get the pump? What exact date? Uh, no, ma'am. Um, where did you purchase, ma'am, the pump?\n**02:00** **Customer** Oh, um, Aeroflow through my insurance.\n**02:03** **Agent** Okay. So for this 1, ma'am, since this is a purchase from Aeroflow via insurance, we do have, ma'am, a specialized team within momcozy who will gonna be assisting you, ma'am, for the warranty. So I'll be needing, ma'am, your email so that they can reach out to you and provide the warranty of the breast pump. So can I have, ma'am, your email? Yes.\n**02:28** **Agent** It's pamela, pamela,underscore,vforVictor,_14@Hotmail.com. Okay, ma'am. Your Pamela, ma'am, is p for Paul, a for apple, m for Mary, e for elephant, and then l for Lima, a for apple?\n**02:57** **Speaker 3** Yes.\n**02:59** **Agent** Okay. And then, um, underscore,vforVictor,_14@Hotmail.com. Everything is correct, ma'am?\n**03:10** **Customer** Yes.\n**03:11** **Agent** Okay. Got it. So just give me a minute. I will gonna send you, ma'am, an email. This is just to confirm whether you received some of our emails.\n**03:20** **Agent** Okay?\n**03:21** **Customer** Okay.\n**03:48** **Speaker 3** I still haven't received anything.\n**03:51** **Agent** Okay. I'm sorry, ma'am. I'm just composing an email.\n**03:56** **Customer** Oh, okay. Okay.\n**03:58** **Agent** That's okay. I already had a refund. Okay. I already sent it, ma'am. You can check it.\n**04:04** **Agent** My name, ma'am, is Jonah, um, from Jonah. Yes. Okay. So, ma'am, the email that I sent to you is a confirmation email that we already have your issue and then just to check whether you received some of our emails. For this 1, it also included the email that we do have a specialized team within momcozy who will gonna be assisting you for the warranty.\n**04:27** **Agent** So, uh, kindly respond, ma'am, to my email along the screenshot of your purchase from Aeroflow. Or if you have the receipt, ma'am, from Aeroflow, that would be great. Kindly respond it to my email. Okay? Once you send it, ma'am, kindly uh-huh.\n**04:45** **Customer** Let me see. Okay.\n**04:47** **Agent** So once you send it, ma'am, kindly wait for our specialized team to assist you furthermore. So once you send it, um, if you didn't receive any respond within the day then possible, ma'am, they will gonna respond to your email within the time frame of 24 business hours, ma'am, or it depends I on 1\n**05:13** **Customer** just sent the confirmation email to you or, like, the order?\n**05:19** **Agent** Uh, yes, ma'am. Um, kindly respond them to my email along your order confirmation from Aeroflow.\n**05:30** **Speaker 3** Okay. Let me see. Okay. View orders.\n**06:01** **Agent** Okay.\n**06:06** **Customer** So I'll send you the order number. Right? Mhmm. Yes, ma'am.\n**06:16** **Agent** Okay.\n**06:40** **Customer** Okay. I replied to you with my order number.\n**06:43** **Agent** Mhmm. Okay, ma'am. Just give me a minute, ma'am. I will gonna try to refresh it on my end.\n**06:49** **Customer** Okay. Okay. Okay. So hello, ma'am? Yes?\n**07:02** **Agent** Okay. Yes, ma'am. I already received, ma'am, your order number from Aeroflow and your purchase. So for us at the moment, ma'am, kindly wait for our specialized team to assist you further, um, in regards of the issue that you were encountering. Okay, ma'am?\n**07:19** **Agent** Okay. So they give me a\n**07:21** **Customer** call, or do I just hold on the call?\n**07:25** **Agent** Unfortunately, ma'am, our specialized team are not handling phone call for us at the moment. They were gonna send you, ma'am, an email for further assistance. If you didn't receive, ma'am, an email within today, possible, ma'am, they will gonna reach out to you via email, um, by tomorrow, ma'am, or\n**07:46** **Customer** Okay.\n**07:47** **Agent** Okay. Again, ma'am, thank you for having this phone call, and I really do apologize, ma'am, on what happened to your pump. I hope you have a wonderful day, ma'am. Goodbye. Goodbye.\n**07:58** **Agent** Thank you.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. Thank you for calling momcozy. How can I help you?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. I was calling my desktop stopped working. Like, I've only had them for maybe a month, and, like, I've tried charging them. They didn't even turn on. Okay,</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:22</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:24</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello? Yes. I'm here.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So, ma'am, um, what is the model of the pump that you have?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:33</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I have the m 9.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:35</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. The m 9. What seems to be the issue, ma'am, of your m 9? Can you specify it to me? Is it, like, no function, unable to turn on?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:44</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">They just don't turn on. Like, I've charged them. I've tried, and they just don't turn on at all.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:52</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Is it happening, ma'am, to both of your pump?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:55</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. Mhmm.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:57</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Got it. So for this 1, ma'am, just to confirm that your issue is M 9 unable to turn on happening to both of your pump, is there any indicator light showing, ma'am, whenever you were charging it?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:11</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">No. Um, 1 of them is, like, trying. It blinks a little bit when I try to</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:18</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">turn it on, but I</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:19</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">can't even see the numbers or anything.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:22</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Okay. And then, ma'am, have you already tried to use a different charging cord that is compatible with the pump just to check whether it will gonna work?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:32</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. I've tried several chargers.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:38</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay, ma'am. Got it. So for this 1, ma'am, can I ask on where did you purchase the breast pump?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:43</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Um, maybe a month ago, I believe.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:48</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Um, what platform, ma'am, did you get the pump? What exact date? Uh, no, ma'am. Um, where did you purchase, ma'am, the pump?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, um, Aeroflow through my insurance.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:03</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So for this 1, ma'am, since this is a purchase from Aeroflow via insurance, we do have, ma'am, a specialized team within momcozy who will gonna be assisting you, ma'am, for the warranty. So I'll be needing, ma'am, your email so that they can reach out to you and provide the warranty of the breast pump. So can I have, ma'am, your email? Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">It's pamela, pamela,underscore,vforVictor,_14@Hotmail.com. Okay, ma'am. Your Pamela, ma'am, is p for Paul, a for apple, m for Mary, e for elephant, and then l for Lima, a for apple?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:57</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Speaker 3</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:59</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. And then, um, underscore,vforVictor,_14@Hotmail.com. Everything is correct, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:10</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:11</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Got it. So just give me a minute. I will gonna send you, ma'am, an email. This is just to confirm whether you received some of our emails.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:20</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:21</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:48</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Speaker 3</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I still haven't received anything.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:51</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. I'm sorry, ma'am. I'm just composing an email.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:56</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, okay. Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:58</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">That's okay. I already had a refund. Okay. I already sent it, ma'am. You can check it.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:04</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">My name, ma'am, is Jonah, um, from Jonah. Yes. Okay. So, ma'am, the email that I sent to you is a confirmation email that we already have your issue and then just to check whether you received some of our emails. For this 1, it also included the email that we do have a specialized team within momcozy who will gonna be assisting you for the warranty.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:27</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So, uh, kindly respond, ma'am, to my email along the screenshot of your purchase from Aeroflow. Or if you have the receipt, ma'am, from Aeroflow, that would be great. Kindly respond it to my email. Okay? Once you send it, ma'am, kindly uh-huh.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:45</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Let me see. Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:47</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So once you send it, ma'am, kindly wait for our specialized team to assist you furthermore. So once you send it, um, if you didn't receive any respond within the day then possible, ma'am, they will gonna respond to your email within the time frame of 24 business hours, ma'am, or it depends I on 1</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:13</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">just sent the confirmation email to you or, like, the order?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:19</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Uh, yes, ma'am. Um, kindly respond them to my email along your order confirmation from Aeroflow.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:30</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Speaker 3</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Let me see. Okay. View orders.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So I'll send you the order number. Right? Mhmm. Yes, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:16</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:40</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. I replied to you with my order number.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:43</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Okay, ma'am. Just give me a minute, ma'am. I will gonna try to refresh it on my end.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:49</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Okay. Okay. So hello, ma'am? Yes?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Yes, ma'am. I already received, ma'am, your order number from Aeroflow and your purchase. So for us at the moment, ma'am, kindly wait for our specialized team to assist you further, um, in regards of the issue that you were encountering. Okay, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:19</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So they give me a</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:21</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">call, or do I just hold on the call?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:25</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Unfortunately, ma'am, our specialized team are not handling phone call for us at the moment. They were gonna send you, ma'am, an email for further assistance. If you didn't receive, ma'am, an email within today, possible, ma'am, they will gonna reach out to you via email, um, by tomorrow, ma'am, or</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:46</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:47</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Again, ma'am, thank you for having this phone call, and I really do apologize, ma'am, on what happened to your pump. I hope you have a wonderful day, ma'am. Goodbye. Goodbye.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:58</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
      "plain_body": "Call transcript: \n00:02AgentHi. Thank you for calling momcozy. How can I help you?00:06CustomerHi. I was calling my desktop stopped working. Like, I've only had them for maybe a month, and, like, I've tried charging them. They didn't even turn on. Okay,00:22Agentma'am.00:24CustomerHello? Yes. I'm here.00:28AgentOkay. So, ma'am, um, what is the model of the pump that you have?00:33CustomerI have the m 9.00:35AgentOkay. The m 9. What seems to be the issue, ma'am, of your m 9? Can you specify it to me? Is it, like, no function, unable to turn on?00:44CustomerThey just don't turn on. Like, I've charged them. I've tried, and they just don't turn on at all.00:52AgentIs it happening, ma'am, to both of your pump?00:55CustomerYes. Mhmm.00:57AgentOkay. Got it. So for this 1, ma'am, just to confirm that your issue is M 9 unable to turn on happening to both of your pump, is there any indicator light showing, ma'am, whenever you were charging it?01:11CustomerNo. Um, 1 of them is, like, trying. It blinks a little bit when I try to01:18Agentturn it on, but I01:19Customercan't even see the numbers or anything.01:22AgentMhmm. Okay. And then, ma'am, have you already tried to use a different charging cord that is compatible with the pump just to check whether it will gonna work?01:32CustomerYes. I've tried several chargers.01:38AgentOkay, ma'am. Got it. So for this 1, ma'am, can I ask on where did you purchase the breast pump?01:43CustomerUm, maybe a month ago, I believe.01:48AgentUm, what platform, ma'am, did you get the pump? What exact date? Uh, no, ma'am. Um, where did you purchase, ma'am, the pump?02:00CustomerOh, um, Aeroflow through my insurance.02:03AgentOkay. So for this 1, ma'am, since this is a purchase from Aeroflow via insurance, we do have, ma'am, a specialized team within momcozy who will gonna be assisting you, ma'am, for the warranty. So I'll be needing, ma'am, your email so that they can reach out to you and provide the warranty of the breast pump. So can I have, ma'am, your email? Yes.02:28AgentIt's pamela, pamela,underscore,vforVictor,_14@Hotmail.com. Okay, ma'am. Your Pamela, ma'am, is p for Paul, a for apple, m for Mary, e for elephant, and then l for Lima, a for apple?02:57Speaker 3Yes.02:59AgentOkay. And then, um, underscore,vforVictor,_14@Hotmail.com. Everything is correct, ma'am?03:10CustomerYes.03:11AgentOkay. Got it. So just give me a minute. I will gonna send you, ma'am, an email. This is just to confirm whether you received some of our emails.03:20AgentOkay?03:21CustomerOkay.03:48Speaker 3I still haven't received anything.03:51AgentOkay. I'm sorry, ma'am. I'm just composing an email.03:56CustomerOh, okay. Okay.03:58AgentThat's okay. I already had a refund. Okay. I already sent it, ma'am. You can check it.04:04AgentMy name, ma'am, is Jonah, um, from Jonah. Yes. Okay. So, ma'am, the email that I sent to you is a confirmation email that we already have your issue and then just to check whether you received some of our emails. For this 1, it also included the email that we do have a specialized team within momcozy who will gonna be assisting you for the warranty.04:27AgentSo, uh, kindly respond, ma'am, to my email along the screenshot of your purchase from Aeroflow. Or if you have the receipt, ma'am, from Aeroflow, that would be great. Kindly respond it to my email. Okay? Once you send it, ma'am, kindly uh-huh.04:45CustomerLet me see. Okay.04:47AgentSo once you send it, ma'am, kindly wait for our specialized team to assist you furthermore. So once you send it, um, if you didn't receive any respond within the day then possible, ma'am, they will gonna respond to your email within the time frame of 24 business hours, ma'am, or it depends I on 105:13Customerjust sent the confirmation email to you or, like, the order?05:19AgentUh, yes, ma'am. Um, kindly respond them to my email along your order confirmation from Aeroflow.05:30Speaker 3Okay. Let me see. Okay. View orders.06:01AgentOkay.06:06CustomerSo I'll send you the order number. Right? Mhmm. Yes, ma'am.06:16AgentOkay.06:40CustomerOkay. I replied to you with my order number.06:43AgentMhmm. Okay, ma'am. Just give me a minute, ma'am. I will gonna try to refresh it on my end.06:49CustomerOkay. Okay. Okay. So hello, ma'am? Yes?07:02AgentOkay. Yes, ma'am. I already received, ma'am, your order number from Aeroflow and your purchase. So for us at the moment, ma'am, kindly wait for our specialized team to assist you further, um, in regards of the issue that you were encountering. Okay, ma'am?07:19AgentOkay. So they give me a07:21Customercall, or do I just hold on the call?07:25AgentUnfortunately, ma'am, our specialized team are not handling phone call for us at the moment. They were gonna send you, ma'am, an email for further assistance. If you didn't receive, ma'am, an email within today, possible, ma'am, they will gonna reach out to you via email, um, by tomorrow, ma'am, or07:46CustomerOkay.07:47AgentOkay. Again, ma'am, thank you for having this phone call, and I really do apologize, ma'am, on what happened to your pump. I hope you have a wonderful day, ma'am. Goodbye. Goodbye.07:58AgentThank you.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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      "author_id": 51946493348505,
      "body": "Inbound call from +1 (915) 244-2484\nCall Details:\n\nCall from: +1 (915) 244-2484\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12 16:13:23 UTC\nLocation: Texas, United States\nAnswered by: CT-Jona\nLength of phone call: 9 minutes, 48 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA79f38df1adfff2fa70618c228e0fc788/twilio/call/recording\n",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Inbound call from +1 (915) 244-2484<br>\nCall Details:</p>\n<p dir=\"auto\">Call from: +1 (915) 244-2484<br>\nCall to: +1 (619) 848-0676<br>\nTime of call: 2026-05-12 16:13:23 UTC<br>\nLocation: Texas, United States<br>\nAnswered by: CT-Jona<br>\nLength of phone call: 9 minutes, 48 seconds<br>\nListen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA79f38df1adfff2fa70618c228e0fc788/twilio/call/recording\" rel=\"noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA79f38df1adfff2fa70618c228e0fc788/twilio/call/recording</a></p></div>",
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    {
      "id": 57853985234841,
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      "author_id": 57853912571289,
      "body": "Order number  2108890065\n\n\n\nGet Outlook for iOS",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div style=\" font-size: 12pt;\">\n<div dir=\"ltr\"><span style=\" font-size: 12pt; color: rgb(0, 0, 0);\">Order number &nbsp;</span><span style=\" font-size: 14px; color: rgb(81, 81, 81); background-color: rgb(255, 246, 244); font-weight: 300; text-transform: none;\">2108890065</span></div>\n</div>\n<div style=\" font-size: 12pt;\" dir=\"auto\">\n<br>\n</div>\n<div style=\" font-size: 12pt;\">\nGet <a href=\"https://aka.ms/o0ukef\" rel=\"noreferrer\">Outlook for iOS</a></div></div>",
      "plain_body": "Order number &nbsp;2108890065 \n \n \n\n\n \n \nGet Outlook for iOS",
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    {
      "id": 57853912576793,
      "type": "Comment",
      "author_id": 51946493348505,
      "body": "Hi there,\n\nWe hope this message finds you well.\n\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n\nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n\nWarm Regards,\nMomcozy Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br>&nbsp;<br>We hope this message finds you well.<br>&nbsp;<br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br>&nbsp;<br>To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.<br>&nbsp;<br>Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.<br>&nbsp;<br>Thank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.<br>&nbsp;<br>Warm Regards,<br>Momcozy Support Team<br></div>",
      "plain_body": "Hi there,\n&nbsp;\nWe hope this message finds you well.\n&nbsp;\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n&nbsp;\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n&nbsp;\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n&nbsp;\nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n&nbsp;\nWarm Regards,\nMomcozy Support Team",
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