回复：来自 Momcozy：您对收到的支持评价如何？请求 #1177737

{
  "ticket": {
    "ticket_id": "1251980",
    "subject": "Re: From Momcozy: How would you rate the support you received? Request #1177737",
    "description": "This is a follow-up to your previous request #1177737 \"Re: Momcozy Re: Re: Notify ...\"\n\nHello, \n\n The prong on the flange yet again broke. Can you please credit me so I can get a different pump that does not have the pronged attachment. This is getting very frustrating. \n\n-Tania Almanza",
    "status": "pending",
    "priority": "high",
    "product_model": "milk pump::Momcozy::M9",
    "created_at": "2026-05-12T15:51:43Z",
    "updated_at": "2026-05-13T08:32:29Z"
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    "category_name": "CPI::Parts crack or break",
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    "category_zh": "配件开裂或断裂"
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    {
      "conversation_id": "57878059852569",
      "type": "Comment",
      "created_at": "2026-05-13T08:32:29Z",
      "author_id": "50576529644313",
      "author_name": "BL-B2B-Lisa",
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      "text": "Hello,\n \nI'm really sorry to hear that the prong on the flange broke again. I completely understand how frustrating this must be for you.\n \nWe would be happy to process a replacement for the broken flange. Could you please confirm the following details for us?\n \nTania Almanza\n4624 Cromwell Dr\nApt 5207\nKyle, TX 78640\n210-441-2334\n \nHow many broken flange (1or2):\n \nOnce we have your confirmation, we'll proceed right away.\n \nHere are some tips that might help in the meantime.\nActionTip for PreventionFocus DetailLocking (Putting On)Perfect Alignment is KeyLine up the flange and the collection cup vertically and precisely before pushing them together.Locking (Putting On)Use Straight PressurePush the cup straight up into the flange base with gentle, firm force until it \"clips.\" Avoid pushing one side in before the other.Unlocking (Removing)The \"Straight Pull\" MethodHold the flange in one hand and the cup in the other, and pull them straight apart in one smooth, perpendicular motion.Unlocking (Removing)NEVER Twist or PryAvoid wiggling the pieces or attempting to unlock one tab before the other, as this stresses and snaps the plastic locks.General CareLimit High HeatExcessive heat during cleaning or drying can weaken the plastic, making the fragile tabs more prone to breaking. \nBest regards, \nMomcozy support team"
    },
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      "author_name": "Tania",
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      "text": "This is a follow-up to your previous request #1177737 \"Re: Momcozy Re: Re: Notify ...\" Hello, \n The prong on the flange yet again broke. Can you please credit me so I can get a different pump that does not have the pronged attachment. This is getting very frustrating. \n \n -Tania Almanza"
    }
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{
  "translated_subject": "回复：来自 Momcozy：您对收到的支持评价如何？请求 #1177737",
  "translated_description": "这是您之前请求 #1177737 “回复: Momcozy 回复: 回复: 通知 ...” 的跟进。\n\n你好，\n\n喇叭罩上的卡扣又断了。能否请你给我退款（Credit），以便我能买一个没有卡扣配件的其他型号吸奶器。这真的让人非常沮丧。\n\n-Tania Almanza",
  "translated_agents_notes": "代表跟进中\n**等待同事回复",
  "translated_category_label": "配件开裂或断裂",
  "translated_messages": [
    {
      "conversation_id": "57878059852569",
      "created_at": "2026-05-13T08:32:29Z",
      "sender_type": "agent",
      "author_name": "BL-B2B-Lisa",
      "channel": "web",
      "translated_text": "你好，\n \n非常抱歉听到喇叭罩上的卡扣再次断裂。我完全理解这对你来说是多么令人沮丧。\n \n我们很乐意为你办理断裂喇叭罩的更换。能否请你为我们核实以下详细信息？\n \nTania Almanza\n4624 Cromwell Dr\nApt 5207\nKyle, TX 78640\n210-441-2334\n \n断裂的喇叭罩数量（1个或2个）：\n \n一旦收到你的确认，我们将立即处理。\n \n与此同时，以下是一些可能有所帮助的建议：\n预防措施提示 | 重点详情\n锁紧（安装） | 精准对齐是关键：在将喇叭罩和集奶杯推在一起之前，请垂直且精准地对齐。 \n锁紧（安装） | 使用垂直压力：以温和而坚定的力量将奶杯直着向上推入喇叭罩底座，直到其“卡入”。避免先推入一边。 \n解锁（拆卸） | “直拉”法：一只手握住喇叭罩，另一只手握住奶杯，以平滑、垂直的动作将它们直接拉开。 \n解锁（拆卸） | 切勿扭转或撬动：避免摇晃零件或尝试先解锁一个卡点再解锁另一个，因为这会给塑料锁扣施加压力并导致断裂。 \n日常保养 | 限制高温：清洗或干燥过程中的高温会削弱塑料，使脆弱的卡口更容易断裂。 \n \n此致，\nMomcozy 客服团队"
    },
    {
      "conversation_id": "57853556297497",
      "created_at": "2026-05-12T15:51:43Z",
      "sender_type": "customer",
      "author_name": "Tania",
      "channel": "web",
      "translated_text": "这是您之前请求 #1177737 “回复: Momcozy 回复: 回复: 通知 ...” 的跟进。你好，\n 喇叭罩上的卡扣又断了。能否请你给我退款（Credit），以便我能买一个没有卡扣配件的其他型号吸奶器。这真的让人非常沮丧。\n \n -Tania Almanza"
    }
  ],
  "chinese_reading_text": "【标题】回复：来自 Momcozy：您对收到的支持评价如何？请求 #1177737\n【分类】配件开裂或断裂\n【产品/渠道】milk pump::Momcozy::M9 / Agent (web)\n【客服备注】代表跟进中，等待同事回复\n【描述】用户 Tania Almanza 反馈 M9 吸奶器喇叭罩卡扣再次断裂，表达了沮丧情绪，并要求退款（Credit）以购买其他不带卡扣配件的型号。\n【会话记录】\n2026-05-12 15:51 (客户): 再次反馈卡扣断裂问题，要求退款购买其他型号。\n2026-05-13 08:32 (客服): 表达歉意，提议更换配件并核对地址信息（4624 Cromwell Dr, Kyle, TX），同时提供了详细的防断裂操作指南（包括对齐、垂直压力、直拉拆卸等建议）。",
  "translation_notes": [
    "“Credit”在客服语境下通常指退还至原支付方式或店内余额，此处翻译为“退款（Credit）”。",
    "“Prong”在此型号背景下指喇叭罩与奶杯连接的塑料卡扣/尖端。"
  ]
}

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    "subject": "Re: From Momcozy: How would...",
    "description": "This is a follow-up to your previous request #1177737 \"Re: Momcozy Re: Re: Notify ...\"\n\nHello, \n\n    The prong on the flange yet again broke. Can you please credit me so I can get a different pump that does not have the pronged attachment. This is getting very frustrating. \n\n\n-Tania Almanza",
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      "body": "Hello,\n \nI'm really sorry to hear that the prong on the flange broke again. I completely understand how frustrating this must be for you.\n \nWe would be happy to process a replacement for the broken flange. Could you please confirm the following details for us?\n \nTania Almanza\n4624 Cromwell Dr\nApt 5207\nKyle, TX 78640\n210-441-2334\n \nHow many broken flange (1or2):\n \nOnce we have your confirmation, we'll proceed right away.\n \nHere are some tips that might help in the meantime.\nActionTip for PreventionFocus DetailLocking (Putting On)Perfect Alignment is KeyLine up the flange and the collection cup vertically and precisely before pushing them together.Locking (Putting On)Use Straight PressurePush the cup straight up into the flange base with gentle, firm force until it \"clips.\" Avoid pushing one side in before the other.Unlocking (Removing)The \"Straight Pull\" MethodHold the flange in one hand and the cup in the other, and pull them straight apart in one smooth, perpendicular motion.Unlocking (Removing)NEVER Twist or PryAvoid wiggling the pieces or attempting to unlock one tab before the other, as this stresses and snaps the plastic locks.General CareLimit High HeatExcessive heat during cleaning or drying can weaken the plastic, making the fragile tabs more prone to breaking. \nBest regards, \nMomcozy support team",
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      "body": "Hello,\n\nI'm really sorry to hear that the prong on the flange broke again. I completely understand how frustrating this must be for you.\n\nWe would be happy to process a replacement for the broken flange. Could you please confirm the following details for us?\n\nTania Almanza\n4624 Cromwell Dr\nApt 5207\nKyle, TX 78640\n210-441-2334\n\n**How many broken flange (1or2):**\n\nOnce we have your confirmation, we'll proceed right away.\n\nHere are some tips that might help in the meantime.\n\n**Action** **Tip for Prevention** **Focus Detail**\n**Locking (Putting On)** **Perfect Alignment is Key** Line up the flange and the collection cup **vertically and precisely** before pushing them together.\n**Locking (Putting On)** **Use Straight Pressure** Push the cup straight up into the flange base with **gentle, firm force** until it \"clips.\" Avoid pushing one side in before the other.\n**Unlocking (Removing)** **The \"Straight Pull\" Method** Hold the flange in one hand and the cup in the other, and pull them **straight apart** in one smooth, perpendicular motion.\n**Unlocking (Removing)** **NEVER Twist or Pry** Avoid wiggling the pieces or attempting to unlock one tab before the other, as this stresses and snaps the plastic locks.\n**General Care** **Limit High Heat** Excessive heat during cleaning or drying can **weaken the plastic**, making the fragile tabs more prone to breaking.\n\n\nBest regards,\nMomcozy support team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br>&nbsp;<br>I'm really sorry to hear that the prong on the flange broke again. I completely understand how frustrating this must be for you.<br>&nbsp;<br>We would be happy to process a replacement for the broken flange. Could you please confirm the following details for us?<br>&nbsp;<br>Tania Almanza<br>4624 Cromwell Dr<br>Apt 5207<br>Kyle, TX 78640<br>210-441-2334<br>&nbsp;<br><strong>How many broken flange (1or2):</strong><br>&nbsp;<br>Once we have your confirmation, we'll proceed right away.<br>&nbsp;<br>Here are some tips that might help in the meantime.<br><table><tbody><tr><td colspan=\"1\" rowspan=\"1\"><strong>Action</strong></td><td colspan=\"1\" rowspan=\"1\"><strong>Tip for Prevention</strong></td><td colspan=\"1\" rowspan=\"1\"><strong>Focus Detail</strong></td></tr><tr><td colspan=\"1\" rowspan=\"1\"><strong>Locking (Putting On)</strong></td><td colspan=\"1\" rowspan=\"1\"><strong>Perfect Alignment is Key</strong></td><td colspan=\"1\" rowspan=\"1\">Line up the flange and the collection cup <strong>vertically and precisely</strong> before pushing them together.</td></tr><tr><td colspan=\"1\" rowspan=\"1\"><strong>Locking (Putting On)</strong></td><td colspan=\"1\" rowspan=\"1\"><strong>Use Straight Pressure</strong></td><td colspan=\"1\" rowspan=\"1\">Push the cup straight up into the flange base with <strong>gentle, firm force</strong> until it \"clips.\" Avoid pushing one side in before the other.</td></tr><tr><td colspan=\"1\" rowspan=\"1\"><strong>Unlocking (Removing)</strong></td><td colspan=\"1\" rowspan=\"1\"><strong>The \"Straight Pull\" Method</strong></td><td colspan=\"1\" rowspan=\"1\">Hold the flange in one hand and the cup in the other, and pull them <strong>straight apart</strong> in one smooth, perpendicular motion.</td></tr><tr><td colspan=\"1\" rowspan=\"1\"><strong>Unlocking (Removing)</strong></td><td colspan=\"1\" rowspan=\"1\"><strong>NEVER Twist or Pry</strong></td><td colspan=\"1\" rowspan=\"1\">Avoid wiggling the pieces or attempting to unlock one tab before the other, as this stresses and snaps the plastic locks.</td></tr><tr><td colspan=\"1\" rowspan=\"1\"><strong>General Care</strong></td><td colspan=\"1\" rowspan=\"1\"><strong>Limit High Heat</strong></td><td colspan=\"1\" rowspan=\"1\">Excessive heat during cleaning or drying can <strong>weaken the plastic</strong>, making the fragile tabs more prone to breaking.</td></tr></tbody></table>&nbsp;<br>Best regards,&nbsp;<br>Momcozy support team<br></div>",
      "plain_body": "Hello,\n&nbsp;\nI'm really sorry to hear that the prong on the flange broke again. I completely understand how frustrating this must be for you.\n&nbsp;\nWe would be happy to process a replacement for the broken flange. Could you please confirm the following details for us?\n&nbsp;\nTania Almanza\n4624 Cromwell Dr\nApt 5207\nKyle, TX 78640\n210-441-2334\n&nbsp;\nHow many broken flange (1or2):\n&nbsp;\nOnce we have your confirmation, we'll proceed right away.\n&nbsp;\nHere are some tips that might help in the meantime.\nActionTip for PreventionFocus DetailLocking (Putting On)Perfect Alignment is KeyLine up the flange and the collection cup vertically and precisely before pushing them together.Locking (Putting On)Use Straight PressurePush the cup straight up into the flange base with gentle, firm force until it \"clips.\" Avoid pushing one side in before the other.Unlocking (Removing)The \"Straight Pull\" MethodHold the flange in one hand and the cup in the other, and pull them straight apart in one smooth, perpendicular motion.Unlocking (Removing)NEVER Twist or PryAvoid wiggling the pieces or attempting to unlock one tab before the other, as this stresses and snaps the plastic locks.General CareLimit High HeatExcessive heat during cleaning or drying can weaken the plastic, making the fragile tabs more prone to breaking.&nbsp;\nBest regards,&nbsp;\nMomcozy support team",
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      "body": "This is a follow-up to your previous request #1177737 \"Re: Momcozy Re: Re: Notify ...\"\nHello,\n\n\n    The prong on the flange yet again broke. Can you please credit me so I can get a different pump that does not have the pronged attachment. This is getting very frustrating.\n\n\n\n\n\n-Tania Almanza",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1177737\" target=\"_blank\" rel=\"ticket\">#1177737</a> \"Re: Momcozy Re: Re: Notify ...\"</div>Hello,&nbsp;<div><br></div><div>&nbsp; &nbsp; The prong on the flange yet again broke. Can you please credit me so I can get a different pump that does not have the pronged attachment. This is getting very frustrating.&nbsp;</div><div><br></div><div><br><div dir=\"ltr\">-Tania Almanza</div></div></div>",
      "plain_body": "This is a follow-up to your previous request #1177737 \"Re: Momcozy Re: Re: Notify ...\" Hello,&nbsp; \n  &nbsp; &nbsp; The prong on the flange yet again broke. Can you please credit me so I can get a different pump that does not have the pronged attachment. This is getting very frustrating.&nbsp;  \n  \n -Tania Almanza",
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