与 Erin Harden-Hobbs 的对话

Conversation with Erin Harden-Hobbs
Ticket 1252002 pending normal 2026-05-12T16:05:35Z Zendesk
客服备注 / Agents notes 34029476051481
I purchased my pump at target
我是在 Target 购买的吸奶器
Zendesk 既有问题分类 34154549939865
CPI::Unable to charge
value: cpi__unable_to_charge
无法充电
销售渠道 / 来源渠道 32685292044825
B2B::Target
value: b2b__target
产品型号 / 产品线 33749938239513
milk pump::Momcozy::Air 1
value: milk_pump__momcozy__air_1

核心信息

产品字段
milk pump::Momcozy::Air 1
会话渠道
{"chat_transcript": 5, "whatsapp": 4, "web": 1}
本地 channel
Agent
更新时间
2026-05-13T08:26:41Z
Requester
空
模型
gemini-3-flash-preview

中文整合阅读文本

【标题】：与 Erin Harden-Hobbs 的对话
【分类】：无法充电
【产品/渠道】：milk pump::Momcozy::Air 1 / Agent
【客服备注】：我是在 Target 购买的吸奶器
【描述】：与 Erin H 的对话
【会话详情】：
(2026-05-12 16:05:35) [客户]: 与 Erin H 的对话
(2026-05-12 16:25:09) [系统]: (客户) 嗨，我的 Air 1 充电盒没有按预期工作。(机器人) 请问型号？(客户) BP334。(机器人询问详情) (客户) 它甚至还没充满一次电就会没电。(机器人提供排查建议/规格说明) (客户) 在哪联系支持？尝试多次仍无法充满电。(机器人确认转接专家) (机器人询问订单号) (客户) 在 Target 购买，无订单号。(客户要求人工) (客户提供姓名: Erin Harden-Hobbs, 邮箱: erinsharden@yahoo.com) (系统转接人工) (客户问) 是邮件还是这里回复？
(2026-05-13 03:28:20) [系统]: 感谢联系，已转发专门团队，将在24小时内邮件回复。
(2026-05-13 08:26:40) [客服 Becky]: 你好 Erin，很遗憾吸奶器有问题。请提供购买证明（收据/确认单）、底部二维码 UDI 信息和电机底部照片。注意适配器需为 5V/3A。请拍摄充电故障视频，大文件可上传至 WeTransfer。

描述与翻译

中文描述

与 Erin H 的对话

英文/原始描述

Conversation with Erin H

Conversation 中文翻译

#1 system 2026-05-13T08:26:41Z chat_transcript ChatEndedEvent
无中文翻译文本
英文原文 / 原始消息 

              

            

            

            

              

                #2 agent
                2026-05-13T08:26:40Z
                web
                Comment
                RT-B2B-Becky
              

              
你好 Erin，
 
祝你今天愉快。
 
感谢联系我们。很遗憾得知你的吸奶器出现了问题。
 
为了更好地确认你的订单保修和产品详情，请提供以下信息：
 
1. 购买证明，例如收据、订单确认函或装箱单，需清晰显示商品型号和购买日期。
 
2. 扫描包装盒底部的二维码以获取 UDI（唯一设备标识）信息。
 
3. 拍摄电机底部的照片。
 
我们很高兴你尝试了基础的排查测试，但问题依然存在。
 
*注意：充电盒的适配器应为 5V/3A。*
 
如果你能录制一段充电盒无法充电的视频，那将非常有帮助。如果文件太大，你可以在此处上传视频：https://wetransfer.com

感谢你的理解！
 
祝一切顺利！
Momcozy 客户支持团队

              

                英文原文 / 原始消息
                
Hello Erin,
 
Have a great day.
 
Thanks for contacting us. We are sorry to hear that you are having issues with your pump.
 
To better confirm your order's warranty and product details, please provide the following information:
 
1. The proof of purchase, such as a receipt, order confirmation, or packing slip, which clearly shows the item model and order date.
 
2. Scan the QR code on the bottom of the box to obtain the UDI (Unique Device Identifier) information.
 
3. Take a picture of the bottom of the motor.
 
We're glad you've tried basic troubleshooting tests but are still having problems.
 
*Note: The case's adapter should be 5V/3A.*
 
That would be great if you could record a video of the charging case failing to charge. If the file size is too large, you can upload the video here: https://wetransfer.com

Thank you for your understanding!
 
Wishing you all the best!
Momcozy Customer Support Team

              

            

            

            

              

                #3 system
                2026-05-13T08:18:40Z
                whatsapp
                ChatStartedEvent
                
              

              
无中文翻译文本

              

                英文原文 / 原始消息
                

              

            

            

            

              

                #4 system
                2026-05-13T03:28:20Z
                chat_transcript
                Comment
                
              

              
(11:18:19) Momcozy Bryant: 感谢联系我们。我们将把您的请求转发给专门的团队，他们将在 24 个工作小时内通过电子邮件回复您。

              

                英文原文 / 原始消息
                
(11:18:19) Momcozy Bryant: Thank you for reaching out to us. We will forward your request to our dedicated team, who will respond to you via email within 24 business hours.

              

            

            

            

              

                #5 system
                2026-05-13T03:28:20Z
                chat_transcript
                ChatEndedEvent
                
              

              
无中文翻译文本

              

                英文原文 / 原始消息
                

              

            

            

            

              

                #6 system
                2026-05-13T03:18:19Z
                whatsapp
                ChatStartedEvent
                
              

              
无中文翻译文本

              

                英文原文 / 原始消息
                

              

            

            

            

              

                #7 system
                2026-05-12T16:25:09Z
                chat_transcript
                Comment
                
              

              
(23:59:51) Erin H: 嗨，我的 Air 1 充电盒没有按预期工作。

(00:00:04) Momcozy: 您能告诉我您设备的型号吗？您通常可以在设备底部或包装盒上找到。这将帮助我为您的 Air 1 充电盒提供最佳指导！

(00:01:48) Erin H: BP334

(00:02:00) Momcozy: 感谢分享您的型号！您能多告诉我一些关于 Air 1 充电盒遇到的主要问题吗？您现在最想解决的问题是什么？我会帮您处理好的！

(00:02:20) Erin H: 它甚至还没充满一次电就会没电，无法给吸奶器充电。

(00:02:33) Momcozy: Momcozy Air 1 充电盒配备 5500mAh 可充电电池。通常单独为充电盒充满电需要约 3 小时，如果同时为充电盒和两个吸奶器充电则需要约 5 小时。有四个指示灯显示电量——充电时灯光闪烁，充满后常亮，电量不足时第一个灯闪烁。为获得最佳性能，请使用符合推荐规格的电源适配器，如果长时间不使用，请尝试每三个月为吸奶器和充电盒充满一次电。如果执行这些步骤后，您的充电盒仍无法保持足够电量，最好联系客户支持寻求进一步帮助。

(00:02:37) Momcozy: Momcozy Air 1 充电盒（型号 BP334）配备 5500mAh 电池，通常充满电约需 3 小时，如果同时为充电盒和两个吸奶器充电则约需 5 小时。四个指示灯帮助您追踪电量——充电时闪烁，充满后常亮，低电量时第一个灯闪烁。为了获得最佳效果，请使用推荐的电源适配器，若长时间不使用，请尝试每三个月将吸奶器和充电盒充满一次电。您可以先尝试这些。如果仍无法解决问题，请随时联系我们，我们将为您进行下一步处理。

(00:03:42) Erin H: 我在哪里可以联系客户支持？我尝试了好几次给充电盒充电，但它还是无法给它们充满电。

(00:03:47) Momcozy: 非常抱歉之前的步骤没能解决您 Air 1 充电盒的问题。别担心——我会确保我们的专家团队介入为您提供进一步帮助！我们会尽快为您解决此问题。

(00:03:52) Momcozy: 为了帮助我们的专家团队为您调查此事，您能提供您的订单号吗？这将帮助我们快速找到您的购买记录并为您提供最佳支持！

(00:04:20) Erin H: 我是在 Target 购买的吸奶器，所以我没有订单号。

(00:04:26) Momcozy: 发生错误，请稍后再试。

(00:04:39) Erin H: 没有订单号。

(00:04:46) Momcozy: 今天还有什么我可以帮您的吗？

(00:04:59) Erin H: 与客户支持对话。

(00:05:03) Momcozy: 能请您告诉我您的姓名和电子邮件地址吗？

(00:05:29) Erin H: 姓名: Erin Harden-Hobbs

电子邮件: erinsharden@yahoo.com

(00:05:34) Momcozy: 正在转接人工客服。

(00:15:08) Erin H: 是通过电子邮件回复还是在这里发消息？

              

                英文原文 / 原始消息
                
(23:59:51) Erin H: Hi my air 1 case does not work as intended.

(00:00:04) Momcozy: Could you please let me know the model of your device? You can usually find it on the bottom of your device or on the packaging box. This will help me provide the best guidance for your Air 1 case!

(00:01:48) Erin H: BP334

(00:02:00) Momcozy: Thanks for sharing your model number! Could you tell me a bit more about the main issue you're having with your Air 1 case? What's the most important problem you'd like help with right now? I'm here to help you get it sorted!

(00:02:20) Erin H: It won’t charge my pumps even 1 full time before it dies

(00:02:33) Momcozy: The Air 1 charging case from Momcozy features a 5500mAh rechargeable battery. It usually takes about 3 hours to fully charge the case alone, or around 5 hours if you’re charging the case and two pumps together. There are four indicator lights to show the battery level—the lights flash while charging, stay solid when full, and the first light flashes when the battery is low. For the best performance, please use a power adapter that meets the recommended specifications, and try to fully charge both the pump and case every three months if not used for a while. If your case still doesn’t hold enough charge after these steps, it’s best to reach out to customer support for further assistance.

(00:02:37) Momcozy: The Momcozy Air 1 charging case (model BP334) comes with a 5500mAh battery and usually takes about 3 hours to fully charge the case, or around 5 hours if you’re charging the case and two pumps together. The four indicator lights help you track the battery level—flashing while charging, solid when full, and the first light flashes when the battery is low. For best results, please use a recommended power adapter and try to fully charge both the pump and case every three months if not used for a while. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.

(00:03:42) Erin H: Where do I contact customer support? I’ve tried multiple times to get the case to charge and it still doesn’t fully charge them

(00:03:47) Momcozy: I’m really sorry the previous steps didn’t solve the issue with your Air 1 case. Don’t worry—I’ll make sure our specialist team steps in to help you further! We’re here to get this sorted for you as quickly as possible.

(00:03:52) Momcozy: To help our specialist team look into this for you, could you please share your order number with me? This will help us find your purchase quickly and provide you with the best support possible!

(00:04:20) Erin H: I purchased my pump at target so I do not have an order number

(00:04:26) Momcozy: An error occurred, please try again later.

(00:04:39) Erin H: No order number

(00:04:46) Momcozy: How else can I help you today?

(00:04:59) Erin H: Speak to customer support

(00:05:03) Momcozy: Could you please let me know your name and email address?

(00:05:29) Erin H: name: Erin Harden-Hobbs

email: erinsharden@yahoo.com

(00:05:34) Momcozy: Transferring to a human agent.

(00:15:08) Erin H: Will it be an email or message on here?

              

            

            

            

              

                #8 system
                2026-05-12T16:25:09Z
                chat_transcript
                ChatEndedEvent
                
              

              
无中文翻译文本

              

                英文原文 / 原始消息
                

              

            

            

            

              

                #9 internal
                2026-05-12T16:05:35Z
                whatsapp
                Comment
                Erin H
              

              
与 Erin H 的对话

              

                英文原文 / 原始消息
                
Conversation with Erin H

              

            

            

            

              

                #10 system
                2026-05-12T16:05:35Z
                whatsapp
                ChatStartedEvent
                
              

              
无中文翻译文本

              

                英文原文 / 原始消息
                

              

            

            

        


        

          
全部自定义字段

          

            
field_id显示名 / 选项名value

            
32685292044825B2B::Targetb2b__target


33749938239513milk pump::Momcozy::Air 1milk_pump__momcozy__air_1


34029476051481I purchased my pump at target


34154549939865CPI::Unable to chargecpi__unable_to_charge

          

        


        

          
更多原始信息

          

            提取后的分类输入 JSON
            
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      "text": "(23:59:51) Erin H: Hi my air 1 case does not work as intended.\n\n(00:00:04) Momcozy: Could you please let me know the model of your device? You can usually find it on the bottom of your device or on the packaging box. This will help me provide the best guidance for your Air 1 case!\n\n(00:01:48) Erin H: BP334\n\n(00:02:00) Momcozy: Thanks for sharing your model number! Could you tell me a bit more about the main issue you're having with your Air 1 case? What's the most important problem you'd like help with right now? I'm here to help you get it sorted!\n\n(00:02:20) Erin H: It won’t charge my pumps even 1 full time before it dies\n\n(00:02:33) Momcozy: The Air 1 charging case from Momcozy features a 5500mAh rechargeable battery. It usually takes about 3 hours to fully charge the case alone, or around 5 hours if you’re charging the case and two pumps together. There are four indicator lights to show the battery level—the lights flash while charging, stay solid when full, and the first light flashes when the battery is low. For the best performance, please use a power adapter that meets the recommended specifications, and try to fully charge both the pump and case every three months if not used for a while. If your case still doesn’t hold enough charge after these steps, it’s best to reach out to customer support for further assistance.\n\n(00:02:37) Momcozy: The Momcozy Air 1 charging case (model BP334) comes with a 5500mAh battery and usually takes about 3 hours to fully charge the case, or around 5 hours if you’re charging the case and two pumps together. The four indicator lights help you track the battery level—flashing while charging, solid when full, and the first light flashes when the battery is low. For best results, please use a recommended power adapter and try to fully charge both the pump and case every three months if not used for a while. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n\n(00:03:42) Erin H: Where do I contact customer support? I’ve tried multiple times to get the case to charge and it still doesn’t fully charge them\n\n(00:03:47) Momcozy: I’m really sorry the previous steps didn’t solve the issue with your Air 1 case. Don’t worry—I’ll make sure our specialist team steps in to help you further! We’re here to get this sorted for you as quickly as possible.\n\n(00:03:52) Momcozy: To help our specialist team look into this for you, could you please share your order number with me? This will help us find your purchase quickly and provide you with the best support possible!\n\n(00:04:20) Erin H: I purchased my pump at target so I do not have an order number\n\n(00:04:26) Momcozy: An error occurred, please try again later.\n\n(00:04:39) Erin H: No order number\n\n(00:04:46) Momcozy: How else can I help you today?\n\n(00:04:59) Erin H: Speak to customer support\n\n(00:05:03) Momcozy: Could you please let me know your name and email address?\n\n(00:05:29) Erin H: name: Erin Harden-Hobbs\n\nemail: erinsharden@yahoo.com\n\n(00:05:34) Momcozy: Transferring to a human agent.\n\n(00:15:08) Erin H: Will it be an email or message on here?"
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            翻译 JSON
            
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  "translated_description": "与 Erin H 的对话",
  "translated_agents_notes": "我是在 Target 购买的吸奶器",
  "translated_category_label": "无法充电",
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      "author_name": "RT-B2B-Becky",
      "channel": "web",
      "translated_text": "你好 Erin，\n \n祝你今天愉快。\n \n感谢联系我们。很遗憾得知你的吸奶器出现了问题。\n \n为了更好地确认你的订单保修和产品详情，请提供以下信息：\n \n1. 购买证明，例如收据、订单确认函或装箱单，需清晰显示商品型号和购买日期。\n \n2. 扫描包装盒底部的二维码以获取 UDI（唯一设备标识）信息。\n \n3. 拍摄电机底部的照片。\n \n我们很高兴你尝试了基础的排查测试，但问题依然存在。\n \n*注意：充电盒的适配器应为 5V/3A。*\n \n如果你能录制一段充电盒无法充电的视频，那将非常有帮助。如果文件太大，你可以在此处上传视频：https://wetransfer.com\n\n感谢你的理解！\n \n祝一切顺利！\nMomcozy 客户支持团队"
    },
    {
      "conversation_id": "57877498705049",
      "created_at": "2026-05-13T08:18:40Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "whatsapp",
      "translated_text": ""
    },
    {
      "conversation_id": "57866845915545",
      "created_at": "2026-05-13T03:28:20Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "chat_transcript",
      "translated_text": "(11:18:19) Momcozy Bryant: 感谢联系我们。我们将把您的请求转发给专门的团队，他们将在 24 个工作小时内通过电子邮件回复您。"
    },
    {
      "conversation_id": "57866845911321",
      "created_at": "2026-05-13T03:28:20Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "chat_transcript",
      "translated_text": ""
    },
    {
      "conversation_id": "57866479245977",
      "created_at": "2026-05-13T03:18:19Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "whatsapp",
      "translated_text": ""
    },
    {
      "conversation_id": "57854042283545",
      "created_at": "2026-05-12T16:25:09Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "chat_transcript",
      "translated_text": "(23:59:51) Erin H: 嗨，我的 Air 1 充电盒没有按预期工作。\n\n(00:00:04) Momcozy: 您能告诉我您设备的型号吗？您通常可以在设备底部或包装盒上找到。这将帮助我为您的 Air 1 充电盒提供最佳指导！\n\n(00:01:48) Erin H: BP334\n\n(00:02:00) Momcozy: 感谢分享您的型号！您能多告诉我一些关于 Air 1 充电盒遇到的主要问题吗？您现在最想解决的问题是什么？我会帮您处理好的！\n\n(00:02:20) Erin H: 它甚至还没充满一次电就会没电，无法给吸奶器充电。\n\n(00:02:33) Momcozy: Momcozy Air 1 充电盒配备 5500mAh 可充电电池。通常单独为充电盒充满电需要约 3 小时，如果同时为充电盒和两个吸奶器充电则需要约 5 小时。有四个指示灯显示电量——充电时灯光闪烁，充满后常亮，电量不足时第一个灯闪烁。为获得最佳性能，请使用符合推荐规格的电源适配器，如果长时间不使用，请尝试每三个月为吸奶器和充电盒充满一次电。如果执行这些步骤后，您的充电盒仍无法保持足够电量，最好联系客户支持寻求进一步帮助。\n\n(00:02:37) Momcozy: Momcozy Air 1 充电盒（型号 BP334）配备 5500mAh 电池，通常充满电约需 3 小时，如果同时为充电盒和两个吸奶器充电则约需 5 小时。四个指示灯帮助您追踪电量——充电时闪烁，充满后常亮，低电量时第一个灯闪烁。为了获得最佳效果，请使用推荐的电源适配器，若长时间不使用，请尝试每三个月将吸奶器和充电盒充满一次电。您可以先尝试这些。如果仍无法解决问题，请随时联系我们，我们将为您进行下一步处理。\n\n(00:03:42) Erin H: 我在哪里可以联系客户支持？我尝试了好几次给充电盒充电，但它还是无法给它们充满电。\n\n(00:03:47) Momcozy: 非常抱歉之前的步骤没能解决您 Air 1 充电盒的问题。别担心——我会确保我们的专家团队介入为您提供进一步帮助！我们会尽快为您解决此问题。\n\n(00:03:52) Momcozy: 为了帮助我们的专家团队为您调查此事，您能提供您的订单号吗？这将帮助我们快速找到您的购买记录并为您提供最佳支持！\n\n(00:04:20) Erin H: 我是在 Target 购买的吸奶器，所以我没有订单号。\n\n(00:04:26) Momcozy: 发生错误，请稍后再试。\n\n(00:04:39) Erin H: 没有订单号。\n\n(00:04:46) Momcozy: 今天还有什么我可以帮您的吗？\n\n(00:04:59) Erin H: 与客户支持对话。\n\n(00:05:03) Momcozy: 能请您告诉我您的姓名和电子邮件地址吗？\n\n(00:05:29) Erin H: 姓名: Erin Harden-Hobbs\n\n电子邮件: erinsharden@yahoo.com\n\n(00:05:34) Momcozy: 正在转接人工客服。\n\n(00:15:08) Erin H: 是通过电子邮件回复还是在这里发消息？"
    },
    {
      "conversation_id": "57854042283417",
      "created_at": "2026-05-12T16:25:09Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "chat_transcript",
      "translated_text": ""
    },
    {
      "conversation_id": "57853656174873",
      "created_at": "2026-05-12T16:05:35Z",
      "sender_type": "internal",
      "author_name": "Erin H",
      "channel": "whatsapp",
      "translated_text": "与 Erin H 的对话"
    },
    {
      "conversation_id": "57853656174745",
      "created_at": "2026-05-12T16:05:35Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "whatsapp",
      "translated_text": ""
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  ],
  "chinese_reading_text": "【标题】：与 Erin Harden-Hobbs 的对话\n【分类】：无法充电\n【产品/渠道】：milk pump::Momcozy::Air 1 / Agent\n【客服备注】：我是在 Target 购买的吸奶器\n【描述】：与 Erin H 的对话\n【会话详情】：\n(2026-05-12 16:05:35) [客户]: 与 Erin H 的对话\n(2026-05-12 16:25:09) [系统]: (客户) 嗨，我的 Air 1 充电盒没有按预期工作。(机器人) 请问型号？(客户) BP334。(机器人询问详情) (客户) 它甚至还没充满一次电就会没电。(机器人提供排查建议/规格说明) (客户) 在哪联系支持？尝试多次仍无法充满电。(机器人确认转接专家) (机器人询问订单号) (客户) 在 Target 购买，无订单号。(客户要求人工) (客户提供姓名: Erin Harden-Hobbs, 邮箱: erinsharden@yahoo.com) (系统转接人工) (客户问) 是邮件还是这里回复？\n(2026-05-13 03:28:20) [系统]: 感谢联系，已转发专门团队，将在24小时内邮件回复。\n(2026-05-13 08:26:40) [客服 Becky]: 你好 Erin，很遗憾吸奶器有问题。请提供购买证明（收据/确认单）、底部二维码 UDI 信息和电机底部照片。注意适配器需为 5V/3A。请拍摄充电故障视频，大文件可上传至 WeTransfer。",
  "translation_notes": [
    "客户提到在 Target 购买，因此没有官方网站的订单号。",
    "原文中 'case' 指代充电盒 (charging case)，'pump' 指代吸奶器电机或主机。"
  ]
}

          

          

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      "body": "Hello Erin,\n \nHave a great day.\n \nThanks for contacting us. We are sorry to hear that you are having issues with your pump.\n \nTo better confirm your order's warranty and product details, please provide the following information:\n \n1. The proof of purchase, such as a receipt, order confirmation, or packing slip, which clearly shows the item model and order date.\n \n2. Scan the QR code on the bottom of the box to obtain the UDI (Unique Device Identifier) information.\n \n3. Take a picture of the bottom of the motor.\n \nWe're glad you've tried basic troubleshooting tests but are still having problems.\n \n*Note: The case's adapter should be 5V/3A.*\n \nThat would be great if you could record a video of the charging case failing to charge. If the file size is too large, you can upload the video here: https://wetransfer.com\n\nThank you for your understanding!\n \nWishing you all the best!\nMomcozy Customer Support Team",
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      "body": "Hello Erin,\n\nHave a great day.\n\nThanks for contacting us. We are sorry to hear that you are having issues with your pump.\n\n**To better confirm your order's warranty and product details, please provide the following information:**\n\n1. The proof of purchase, such as a receipt, order confirmation, or packing slip, which clearly **shows the item model and order date.**\n\n2. **Scan the QR code on the bottom of the box** to obtain the **UDI** (Unique Device Identifier) information.\n\n3. **Take a picture of the bottom of the motor.**\n\nWe're glad you've tried basic troubleshooting tests but are still having problems.\n\n*Note: The case's adapter should be 5V/3A.*\n\nThat would be great if you could record a video of the charging case failing to charge. If the file size is too large, you can upload the video here: https://wetransfer.com\n\nThank you for your understanding!\n\nWishing you all the best!\nMomcozy Customer Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><span style=\"background-color: rgb(248,249,249); color: rgb(41,50,57);\">Hello Erin,</span><br><span style=\"background-color: rgb(248,249,249); color: rgb(41,50,57);\">&nbsp;</span><br><span style=\"background-color: rgb(248,249,249); color: rgb(41,50,57);\">Have a great day.</span><br><span style=\"background-color: rgb(248,249,249); color: rgb(41,50,57);\">&nbsp;</span><br><span style=\"background-color: rgb(248,249,249); color: rgb(41,50,57);\">Thanks for contacting us. We are sorry to hear that you are having issues with your pump.</span><br>&nbsp;<br><strong>To better confirm your order's warranty and product details, please provide the following information:</strong><br>&nbsp;<br>1. The proof of purchase, such as a receipt, order confirmation, or packing slip, which clearly <strong>shows the item model and order date.</strong><br>&nbsp;<br>2. <strong>Scan the QR code on the bottom of the box</strong> to obtain the <strong>UDI</strong> (Unique Device Identifier) information.<br>&nbsp;<br>3. <strong>Take a picture of the bottom of the motor.</strong><br>&nbsp;<br>We're glad you've tried basic troubleshooting tests but are still having problems.<br>&nbsp;<br>*Note: The case's adapter should be 5V/3A.*<br>&nbsp;<br>That would be great if you could record a video of the charging case failing to charge. If the file size is too large, you can upload the video here: <a rel=\"noopener noreferrer\" href=\"https://wetransfer.com\">https://wetransfer.com</a><br><br><span style=\"background-color: rgb(248,249,249); color: rgb(41,50,57);\">Thank you for your understanding!</span><br><span style=\"background-color: rgb(248,249,249); color: rgb(41,50,57);\">&nbsp;</span><br><span style=\"background-color: rgb(248,249,249); color: rgb(41,50,57);\">Wishing you all the best!</span><br><span style=\"background-color: rgb(248,249,249); color: rgb(41,50,57);\">Momcozy Customer Support Team</span><br></div>",
      "plain_body": "Hello Erin,\n&nbsp;\nHave a great day.\n&nbsp;\nThanks for contacting us. We are sorry to hear that you are having issues with your pump.\n&nbsp;\nTo better confirm your order's warranty and product details, please provide the following information:\n&nbsp;\n1. The proof of purchase, such as a receipt, order confirmation, or packing slip, which clearly shows the item model and order date.\n&nbsp;\n2. Scan the QR code on the bottom of the box to obtain the UDI (Unique Device Identifier) information.\n&nbsp;\n3. Take a picture of the bottom of the motor.\n&nbsp;\nWe're glad you've tried basic troubleshooting tests but are still having problems.\n&nbsp;\n*Note: The case's adapter should be 5V/3A.*\n&nbsp;\nThat would be great if you could record a video of the charging case failing to charge. If the file size is too large, you can upload the video here: https://wetransfer.com\n\nThank you for your understanding!\n&nbsp;\nWishing you all the best!\nMomcozy Customer Support Team",
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      "body": "(11:18:19) Momcozy Bryant: Thank you for reaching out to us. We will forward your request to our dedicated team, who will respond to you via email within 24 business hours.",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(11:18:19) Momcozy Bryant: Thank you for reaching out to us. We will forward your request to our dedicated team, who will respond to you via email within 24 business hours.</p></div>",
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      "body": "(23:59:51) Erin H: Hi my air 1 case does not work as intended.\n(00:00:04) Momcozy: Could you please let me know the model of your device? You can usually find it on the bottom of your device or on the packaging box. This will help me provide the best guidance for your Air 1 case!\n(00:01:48) Erin H: BP334\n(00:02:00) Momcozy: Thanks for sharing your model number! Could you tell me a bit more about the main issue you're having with your Air 1 case? What's the most important problem you'd like help with right now? I'm here to help you get it sorted!\n(00:02:20) Erin H: It won’t charge my pumps even 1 full time before it dies\n(00:02:33) Momcozy: The Air 1 charging case from Momcozy features a 5500mAh rechargeable battery. It usually takes about 3 hours to fully charge the case alone, or around 5 hours if you’re charging the case and two pumps together. There are four indicator lights to show the battery level—the lights flash while charging, stay solid when full, and the first light flashes when the battery is low. For the best performance, please use a power adapter that meets the recommended specifications, and try to fully charge both the pump and case every three months if not used for a while. If your case still doesn’t hold enough charge after these steps, it’s best to reach out to customer support for further assistance.\n(00:02:37) Momcozy: The Momcozy Air 1 charging case (model BP334) comes with a 5500mAh battery and usually takes about 3 hours to fully charge the case, or around 5 hours if you’re charging the case and two pumps together. The four indicator lights help you track the battery level—flashing while charging, solid when full, and the first light flashes when the battery is low. For best results, please use a recommended power adapter and try to fully charge both the pump and case every three months if not used for a while. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n(00:03:42) Erin H: Where do I contact customer support? I’ve tried multiple times to get the case to charge and it still doesn’t fully charge them\n(00:03:47) Momcozy: I’m really sorry the previous steps didn’t solve the issue with your Air 1 case. Don’t worry—I’ll make sure our specialist team steps in to help you further! We’re here to get this sorted for you as quickly as possible.\n(00:03:52) Momcozy: To help our specialist team look into this for you, could you please share your order number with me? This will help us find your purchase quickly and provide you with the best support possible!\n(00:04:20) Erin H: I purchased my pump at target so I do not have an order number\n(00:04:26) Momcozy: An error occurred, please try again later.\n(00:04:39) Erin H: No order number\n(00:04:46) Momcozy: How else can I help you today?\n(00:04:59) Erin H: Speak to customer support\n(00:05:03) Momcozy: Could you please let me know your name and email address?\n(00:05:29) Erin H: name: Erin Harden-Hobbs\nemail: erinsharden@yahoo.com\n(00:05:34) Momcozy: Transferring to a human agent.\n(00:15:08) Erin H: Will it be an email or message on here?",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(23:59:51) Erin H: Hi my air 1 case does not work as intended.\n<br>(00:00:04) Momcozy: Could you please let me know the model of your device? You can usually find it on the bottom of your device or on the packaging box. This will help me provide the best guidance for your Air 1 case!\n<br>(00:01:48) Erin H: BP334\n<br>(00:02:00) Momcozy: Thanks for sharing your model number! Could you tell me a bit more about the main issue you're having with your Air 1 case? What's the most important problem you'd like help with right now? I'm here to help you get it sorted!\n<br>(00:02:20) Erin H: It won’t charge my pumps even 1 full time before it dies\n<br>(00:02:33) Momcozy: The Air 1 charging case from Momcozy features a 5500mAh rechargeable battery. It usually takes about 3 hours to fully charge the case alone, or around 5 hours if you’re charging the case and two pumps together. There are four indicator lights to show the battery level—the lights flash while charging, stay solid when full, and the first light flashes when the battery is low. For the best performance, please use a power adapter that meets the recommended specifications, and try to fully charge both the pump and case every three months if not used for a while. If your case still doesn’t hold enough charge after these steps, it’s best to reach out to customer support for further assistance.\n<br>(00:02:37) Momcozy: The Momcozy Air 1 charging case (model BP334) comes with a 5500mAh battery and usually takes about 3 hours to fully charge the case, or around 5 hours if you’re charging the case and two pumps together. The four indicator lights help you track the battery level—flashing while charging, solid when full, and the first light flashes when the battery is low. For best results, please use a recommended power adapter and try to fully charge both the pump and case every three months if not used for a while. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n<br>(00:03:42) Erin H: Where do I contact customer support? I’ve tried multiple times to get the case to charge and it still doesn’t fully charge them\n<br>(00:03:47) Momcozy: I’m really sorry the previous steps didn’t solve the issue with your Air 1 case. Don’t worry—I’ll make sure our specialist team steps in to help you further! We’re here to get this sorted for you as quickly as possible.\n<br>(00:03:52) Momcozy: To help our specialist team look into this for you, could you please share your order number with me? This will help us find your purchase quickly and provide you with the best support possible!\n<br>(00:04:20) Erin H: I purchased my pump at target so I do not have an order number\n<br>(00:04:26) Momcozy: An error occurred, please try again later.\n<br>(00:04:39) Erin H: No order number\n<br>(00:04:46) Momcozy: How else can I help you today?\n<br>(00:04:59) Erin H: Speak to customer support\n<br>(00:05:03) Momcozy: Could you please let me know your name and email address?\n<br>(00:05:29) Erin H: name: Erin Harden-Hobbs\n<br>email: <a href=\"mailto:erinsharden@yahoo.com\" rel=\"noreferrer\">erinsharden@yahoo.com</a>\n<br>(00:05:34) Momcozy: Transferring to a human agent.\n<br>(00:15:08) Erin H: Will it be an email or message on here?</p></div>",
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}