提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251762",
"subject": "Part Broken During normal use M9 order:1627535",
"description": "视频.mov\nThis part had fallen off during normal use. Please let me know what the next step should be. I prefer to replace this entire unit as this could be defective unit. \n\nThanks,\n\nBeryl",
"status": "solved",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T14:45:14Z",
"updated_at": "2026-05-12T19:38:24Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "flange buckle broken/ cx didnt want a replacement for just the part she wanted a rep for the whole pump \n\nwe offer refund as if the problem happen once again in the future we can no longer provide the replacement for the whole unit",
"agents_notes": "flange buckle broken/ cx didnt want a replacement for just the part she wanted a rep for the whole pump \n\nwe offer refund as if the problem happen once again in the future we can no longer provide the replacement for the whole unit",
"category_field_id": "34154549939865",
"category_name": "CPI::Parts crack or break",
"category_value": "cpi__parts_crack_or_break",
"category_zh": "配件开裂或断裂"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"email": 3,
"web": 2,
"system": 1
}
},
"messages": [
{
"conversation_id": "57856071157401",
"type": "VoiceComment",
"created_at": "2026-05-12T19:38:24Z",
"author_id": "42731096400153",
"author_name": "CT-Krizell",
"author_role": "agent",
"sender_type": "agent",
"channel": "system",
"public": true,
"recording_type": "call",
"text": "Request #1252636 \"Call with Caller +1 (604) 338-2196\" was closed and merged into this request. Last comment in request #1252636:\r\n\r\nInbound call from +1 (604) 338-2196\nCall Details:\n\nCall from: +1 (604) 338-2196\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12T19:17:03Z\nLocation: Vancouver, BC, Canada\nAnswered by: CT-Krizell\nLength of phone call: 17 minutes, 29 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA0d6ce598f66ac4a758fa035b3604987d/twilio/call/recording"
},
{
"conversation_id": "57856063554585",
"type": "Comment",
"created_at": "2026-05-12T19:33:41Z",
"author_id": "42731096400153",
"author_name": "CT-Krizell",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi, \n \nI hope you're having a great day!\n \nA refund request of 337.79 CAD has been submitted for you, and you can expect to receive it within 3-5 business days. The refund will be credited back to the payment method you used for your purchase.\n \nIf you have any other questions or need further assistance, please don't hesitate to reach out. We're here to help!\n \nWarm regards,\nMomcozy Customer Support\n \nPlease note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime."
},
{
"conversation_id": "57856055580569",
"type": "Comment",
"created_at": "2026-05-12T19:31:00Z",
"author_id": "57852495790233",
"author_name": "Beryl Yan",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "On May 12, 2026 at 12:30 -0700, Krizell (Momcozy support) , wrote:\n\n \n \n Hello,\n\n \n\nTo help us further process and review your concern, I would kindly like to request the following information:\n\nSerial Number(s) of the faulty pump(s):\n\n(Please scan the QR code inside each motor or provide a clear photo of the QR code.)\n\n \n\nWarm Regards,\n\nMomcozy Support Team\n\n \n \n \n\n This email is a service from Momcozy. Delivered by Zendesk"
},
{
"conversation_id": "57856006907673",
"type": "Comment",
"created_at": "2026-05-12T19:30:17Z",
"author_id": "42731096400153",
"author_name": "CT-Krizell",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nTo help us further process and review your concern, I would kindly like to request the following information:\nSerial Number(s) of the faulty pump(s):\n(Please scan the QR code inside each motor or provide a clear photo of the QR code.)\n \nWarm Regards,\nMomcozy Support Team"
},
{
"conversation_id": "57855931053209",
"type": "Comment",
"created_at": "2026-05-12T19:14:34Z",
"author_id": "57852495790233",
"author_name": "Beryl Yan",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hi. \n \n Please escalate this request immediately. My 13 days old newborn need to be fed. \n \n Please provide a ETA of the delivery of a new machine. Can you have it delivered by end of today? \n \n Thanks. \n \n Beryl"
},
{
"conversation_id": "57852495826073",
"type": "Comment",
"created_at": "2026-05-12T14:45:14Z",
"author_id": "57852495790233",
"author_name": "Beryl Yan",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "视频.mov\n\nThis part had fallen off during normal use. Please let me know what the next step should be. I prefer to replace this entire unit as this could be defective unit. \n\n Thanks, \n\n Beryl"
}
]
}
conversation_raw_json
{
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"data": {
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"to": "+16198480676",
"recording_url": "https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA0d6ce598f66ac4a758fa035b3604987d/twilio/call/recording",
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"body": "Request #1252636 \"Call with Caller +1 (604) 338-2196\" was closed and merged into this request. Last comment in request #1252636:\r\n\r\nInbound call from +1 (604) 338-2196\nCall Details:\n\nCall from: +1 (604) 338-2196\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12T19:17:03Z\nLocation: Vancouver, BC, Canada\nAnswered by: CT-Krizell\nLength of phone call: 17 minutes, 29 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA0d6ce598f66ac4a758fa035b3604987d/twilio/call/recording\n",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Request <a href=\"/agent/tickets/1252636\" target=\"_blank\" rel=\"ticket\">#1252636</a> \"Call with Caller +1 (604) 338-2196\" was closed and merged into this request. Last comment in request <a href=\"/agent/tickets/1252636\" target=\"_blank\" rel=\"ticket\">#1252636</a>:</p>\n<p dir=\"auto\">Inbound call from +1 (604) 338-2196<br>\nCall Details:</p>\n<p dir=\"auto\">Call from: +1 (604) 338-2196<br>\nCall to: +1 (619) 848-0676<br>\nTime of call: 2026-05-12T19:17:03Z<br>\nLocation: Vancouver, BC, Canada<br>\nAnswered by: CT-Krizell<br>\nLength of phone call: 17 minutes, 29 seconds<br>\nListen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA0d6ce598f66ac4a758fa035b3604987d/twilio/call/recording\" rel=\"noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA0d6ce598f66ac4a758fa035b3604987d/twilio/call/recording</a></p></div>",
"trusted": true,
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"created_at": "2026-05-12T19:38:24Z",
"audit_id": 57856068532505,
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{
"id": 57856063554585,
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"body": "Hi,\n\nI hope you're having a great day!\n\nA refund request of 337.79 CAD has been submitted for you, and you can expect to receive it within 3-5 business days. The refund will be credited back to the payment method you used for your purchase.\n\nIf you have any other questions or need further assistance, please don't hesitate to reach out. We're here to help!\n\nWarm regards,\nMomcozy Customer Support\n\nPlease note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi, <br> <br>I hope you're having a great day!<br> <br>A refund request of 337.79 CAD has been submitted for you, and you can expect to receive it within 3-5 business days. The refund will be credited back to the payment method you used for your purchase.<br> <br>If you have any other questions or need further assistance, please don't hesitate to reach out. We're here to help!<br> <br>Warm regards,<br>Momcozy Customer Support<br> <br>Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime. <br></div>",
"plain_body": "Hi, \n \nI hope you're having a great day!\n \nA refund request of 337.79 CAD has been submitted for you, and you can expect to receive it within 3-5 business days. The refund will be credited back to the payment method you used for your purchase.\n \nIf you have any other questions or need further assistance, please don't hesitate to reach out. We're here to help!\n \nWarm regards,\nMomcozy Customer Support\n \nPlease note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime. ",
"public": true,
"attachments": [],
"audit_id": 57856063554457,
"locale": "en",
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"to": {
"address": "smileberylsmile@gmail.com",
"name": "Beryl Yan"
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}
},
"created_at": "2026-05-12T19:33:41Z",
"metadata": {
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{
"id": 57856055580569,
"type": "Comment",
"author_id": 57852495790233,
"body": "On May 12, 2026 at 12:30 -0700, Krizell (Momcozy support) <support@momcozy.com>, wrote:\n\n> Hello,\n>\n> To help us further process and review your concern, I would kindly like to request the following information:\n> **Serial Number(s) of the faulty pump(s):**\n> (Please scan the QR code inside each motor or provide a clear photo of the QR code.)\n>\n> Warm Regards,\n> Momcozy Support Team\n>\n>\n>\n>\n> This email is a service from Momcozy. Delivered by Zendesk",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div>On May 12, 2026 at 12:30 -0700, Krizell (Momcozy support) <support@momcozy.com>, wrote:<br>\n<blockquote>\n<div style=\" font-size: 14px; line-height: 1.5; color: #444444;\">\n<div class=\"zd-comment\" dir=\"auto\">Hello,<br>\n <br>\nTo help us further process and review your concern, I would kindly like to request the following information:<br>\n<strong>Serial Number(s) of the faulty pump(s):</strong><br>\n(Please scan the QR code inside each motor or provide a clear photo of the QR code.)<br>\n <br>\nWarm Regards,<br>\nMomcozy Support Team<br>\n <br></div>\n</div>\n<br>\n<div style=\" font-size: 12px; line-height: 1.5; color: #49545c; padding-top: 10px; margin: 10px 0 14px;\">This email is a service from Momcozy. Delivered by <a href=\"https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification\" style=\"color: black;\" rel=\"noreferrer\">Zendesk</a></div>\n<br>\n\n</blockquote>\n</div></div>",
"plain_body": "On May 12, 2026 at 12:30 -0700, Krizell (Momcozy support) <support@momcozy.com>, wrote:\n\n \n \n Hello,\n\n \n\nTo help us further process and review your concern, I would kindly like to request the following information:\n\nSerial Number(s) of the faulty pump(s):\n\n(Please scan the QR code inside each motor or provide a clear photo of the QR code.)\n\n \n\nWarm Regards,\n\nMomcozy Support Team\n\n \n \n \n\n\n This email is a service from Momcozy. Delivered by Zendesk",
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"audit_id": 57856055580313,
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"body": "Hello,\n\nTo help us further process and review your concern, I would kindly like to request the following information:\n**Serial Number(s) of the faulty pump(s):**\n(Please scan the QR code inside each motor or provide a clear photo of the QR code.)\n\nWarm Regards,\nMomcozy Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>To help us further process and review your concern, I would kindly like to request the following information:<br><strong>Serial Number(s) of the faulty pump(s):</strong><br>(Please scan the QR code inside each motor or provide a clear photo of the QR code.)<br> <br>Warm Regards,<br>Momcozy Support Team<br> <br></div>",
"plain_body": "Hello,\n \nTo help us further process and review your concern, I would kindly like to request the following information:\nSerial Number(s) of the faulty pump(s):\n(Please scan the QR code inside each motor or provide a clear photo of the QR code.)\n \nWarm Regards,\nMomcozy Support Team\n ",
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"body": "Hi.\n\n\n\nPlease escalate this request immediately. My 13 days old newborn need to be fed.\n\n\n\nPlease provide a ETA of the delivery of a new machine. Can you have it delivered by end of today?\n\n\n\nThanks.\n\n\n\nBeryl",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div>\n<div>Hi. </div>\n<div> </div>\n<div>Please escalate this request immediately. My 13 days old newborn need to be fed. </div>\n<div> </div>\n<div>Please provide a ETA of the delivery of a new machine. Can you have it delivered by end of today? </div>\n<div> </div>\n<div>Thanks.</div>\n<div> </div>\n<div>Beryl</div>\n</div></div>",
"plain_body": "Hi. \n \n Please escalate this request immediately. My 13 days old newborn need to be fed. \n \n Please provide a ETA of the delivery of a new machine. Can you have it delivered by end of today? \n \n Thanks. \n \n Beryl",
"public": true,
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"body": "视频.mov\nThis part had fallen off during normal use. Please let me know what the next step should be. I prefer to replace this entire unit as this could be defective unit. \n\nThanks,\n\nBeryl",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">视频.mov\n<br>This part had fallen off during normal use. Please let me know what the next step should be. I prefer to replace this entire unit as this could be defective unit. </p>\n\n<p dir=\"auto\">Thanks,</p>\n\n<p dir=\"auto\">Beryl</p></div>",
"plain_body": "视频.mov\n\nThis part had fallen off during normal use. Please let me know what the next step should be. I prefer to replace this entire unit as this could be defective unit. \n\n Thanks, \n\n Beryl",
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