提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251800",
"subject": "Voicemail from: Caller +1 (515) 556-2561",
"description": "Call from: +1 (515) 556-2561\nCall to: +1 (619) 848-0676\nTime of call: May 12, 2026 at 2:53:47 PM UTC",
"status": "pending",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T14:54:14Z",
"updated_at": "2026-05-13T07:14:17Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "Issue Details: 1* cannot change the setting | loud noise",
"agents_notes": "Issue Details: 1* cannot change the setting | loud noise",
"category_field_id": "34154549939865",
"category_name": "CPI::Cannot change settings",
"category_value": "cpi__cannot_change_settings",
"category_zh": "无法更改设置"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 7,
"voice": 3
}
},
"messages": [
{
"conversation_id": "57875050968985",
"type": "Comment",
"created_at": "2026-05-13T07:14:17Z",
"author_id": "35460307111321",
"author_name": "BL-B2B-Angel",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nThis is a follow-up email.\n\nThank you for reaching out to us about this. We're truly sorry to hear your pump is making an unexpected noise, and we appreciate you giving us the opportunity to help.\n\nTo get started, could you please share a screenshot of the receipt or order confirmation with the item MODEL and order date so that we can verify the order information and warranty?\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. \n\nLet's first identify where the noise is coming from:\n\nIf it's from the motor:\nPlease don't worry. If your order was placed through a Momcozy official store, we'll be happy to send you a replacement motor right away.\n\nIf it's from the accessories:\n\nHere are some simple things to check that often help:\nEnsure all parts are completely dry and properly assembled.\nCheck that you're wearing a snug, supportive nursing bra for a good seal.\nGently inspect the accessories for any visible damage.\n \nTo ensure your new pump works perfectly, we'd like to share some care tips from our product specialists:\n \nFor Hygiene & Longevity:\nAfter each use, please disassemble and clean all accessories to prevent milk residue from clogging the parts. A quick tip: gently wipe the motor with a dry cloth, but please avoid washing or disinfecting it to prevent any water from getting inside.\n \nFor Optimal Performance:\nWe recommend sitting in an upright position while pumping. Leaning back can sometimes cause milk to flow back into the tubing.\n \nAfter Pumping:\nOnce you're finished, please remember to turn off the pump before carefully detaching it. Always remove the motor from the set before pouring your milk to prevent any accidental spills into the motor.\n \nFor Safe Storage:\nWhen you're on the go, using a dedicated storage bag can help protect your pump from bumps and falls, keeping its internal components safe and secure.\n\nIf the problem persists, we’d be more than happy to offer a SINGLE PUMP replacement in any color we have in stock! Could you please provide your address information in the format below?\n\nName:\nProvince/State:\nCity:\nZip Code:\nStreet Address:\nContact Number:\n\nLooking forward to your response.\n\nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57855931372697",
"type": "Comment",
"created_at": "2026-05-12T19:14:52Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Customer reported an issue with one motor of their Momcozy wearable breast pump (model BP311, likely M9) purchased from 1 Natural Way in the United States. The faulty motor turns on but is stuck on one mode and does not switch or adjust modes; it also produces a louder than normal noise. Customer confirmed the pump was neither dropped nor exposed to sweat or milk. Momcozy agent acknowledged the issue and informed the customer that a specialized team would assist with the warranty process. Customer provided their email address for direct contact. Agent sent a confirmation email and advised the customer to prepare a proof of purchase (receipt from 1 Natural Way) for warranty processing. The product has a 1-year warranty, and if valid, replacement or resolution is likely. Customer's main expectation is to have the faulty motor replaced. No immediate technical troubleshooting was done; case was escalated to warranty support with next contact within 24 business hours. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57855902904089",
"type": "Comment",
"created_at": "2026-05-12T19:14:48Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:00AgentHello? Hello, ma'am. Good afternoon. This is Matt from momcozy returning your call. You leave a voice mail to us regarding your breast pump motor?00:09CustomerYes.00:12AgentAre you having an issue with it, ma'am? Like, it's not turning on, not functioning?00:17Customer1 of my motors is sorry. 1 of my the, like, motor part is not it turns on, but it won't switch into a different mode, if you know what I'm like, what I mean. It's stuck on it's stuck on the whatever mode it is, and it won't go to anything else, or it won't, like, go up or down.00:46AgentOkay, ma'am. I understand, ma'am. May I know, ma'am, what model do you have?00:53CustomerThey're the momcozy m the wearables, the m 6, maybe. Let me look.01:02AgentMhmm.01:07CustomerThe mobile style wearable breast pump. I have model number on here.01:16AgentYou can check the actual breast pump, ma'am. There is, like, a model number there in the actual motor once you remove all the accessories.01:26CustomerDo you need the model number?01:28AgentYep, ma'am. Yes, ma'am.01:30CustomerOkay. It's BP311.01:35AgentBP311. Yep. Okay. And may I know, ma'am, where did you purchase it?01:41CustomerOh, hold on a second.01:44AgentMhmm.01:47CustomerSorry. Can you hear me?01:49AgentYes, ma'am.01:51CustomerSorry. My phone's connected to the car. What what what did you ask?01:58AgentWhere did you purchase, ma'am, the breast pump?02:02Customer1 Natural Way.02:04Agent1 Natural Way. And you are from United States, ma'am?02:07CustomerYes.02:09AgentOkay. So you have the m 9, ma'am. So this is just happening to 1 of the pumps. Right?02:17CustomerYes. 1 of them. And it also makes a loud, like, a loud noise when I Mhmm. Turn it on too. Like, it's louder than the other 1.02:27CustomerIt makes a noise.02:28AgentMhmm. I understand, ma'am, and I'm really sorry for the inconvenience. By any chance, ma'am, did you drop the pump, get sweat, or milk comes through the motor?02:39CustomerNo. I have not.02:41AgentMhmm. Okay, ma'am. No worries, ma'am. We have a specialized team here that will gonna assist you, ma'am, and provide you the warranty.02:50CustomerOkay.02:51AgentCould you please give me your email address, ma'am, so they can contact you directly?02:56CustomerYep. It is Bolton, bolten,Morgan,morgan,@Gmail.com.03:06AgentOkay. So that is basinboy,oasinOscar,lasinLima,tasintango,easinelephant,nasinNancy,masinMary,oasinOscar,rasinRomeo,gasingiraffe,aasinalpha,nasinNancy,@Gmail.com, ma'am. Is that correct?03:24CustomerYes.03:26AgentOkay. So I will be sending you, ma'am, a confirmation email right now. Uh, this is confirming that we already got your concern. Our specialized team will be responding in this email, ma'am, within 24 business hours to assist and provide you, ma'am, the warranty. I just want you to be ready as well, ma'am.03:43AgentThey are going to ask for the receipt of your purchase through 1 Natural Way. So kindly take a picture or a screenshot, ma'am, so you can have a best resolution as soon as possible. Okay?03:55CustomerOkay.03:56AgentOkay. I already sent the email, ma'am. You can check it right now. That should be in my name, ma'am cozy Matt. You can respond in that email, ma'am.04:04AgentThat is our hire that is where our hire support will be responding you, ma'am.04:09CustomerOkay. Okay.04:12AgentThank you, ma'am. Is there anything else that I could possibly help you or any clarification, ma'am, regarding your inquiry?04:19CustomerI think that is it for now. I just needed to see if I could get it replaced. So04:25AgentMhmm. Yes, ma'am. We have a 1 year warranty. So if your m 9 is still in that range, ma'am, the possibility is high, ma'am, once we check the order number.04:35CustomerPerfect.04:36AgentOkay. Yep. Thank you, ma'am. Have a good day.04:39CustomerThank you. Bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57855902645145",
"type": "VoiceComment",
"created_at": "2026-05-12T19:14:34Z",
"author_id": "34818873586969",
"author_name": "CT-Matthew",
"author_role": "agent",
"sender_type": "agent",
"channel": "voice",
"public": true,
"recording_type": "call",
"text": "Outbound call to +1 (515) 556-2561\nCall Details:\n\nCall from: +1 (619) 848-0676\nCall to: +1 (515) 556-2561\nTime of call: 2026-05-12 19:09:30 UTC\nCalled by: CT-Matthew\nLength of phone call: 5 minutes, 3 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA3fe7efb2f78f9ee3489996a933b681c4/twilio/recording"
},
{
"conversation_id": "57855899695513",
"type": "Comment",
"created_at": "2026-05-12T19:13:56Z",
"author_id": "34818873586969",
"author_name": "CT-Matthew",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nGood day!\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\n \nMomcozy Customer Support Team"
},
{
"conversation_id": "57855873986457",
"type": "Comment",
"created_at": "2026-05-12T19:13:40Z",
"author_id": "34818873586969",
"author_name": "CT-Matthew",
"author_role": "agent",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Customer Communications: OB | boltenmorgan@gmail.com\n \nIssue Details: 1* cannot change the setting | loud noise \n \nResolution Offered: Advise that our special team will be the one will assist customer for warranty | already ask for receipt\n \nCustomer Responses: Agreed\n \nFollow-up Actions: None\n \nEscalation Details: N/A"
},
{
"conversation_id": "57852667422105",
"type": "Comment",
"created_at": "2026-05-12T14:57:00Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Customer Morgan Bolton called regarding issues with a breast pump motor. They requested a callback at the phone number (515) 556-2561. No further details about the issue or troubleshooting were provided. Current status: Awaiting callback to assist with the breast pump motor problem. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57852681406233",
"type": "Comment",
"created_at": "2026-05-12T14:56:58Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:01CustomerHi. My name is Morgan Bolton. I'm calling, um, over a breast pump motor, and I was having some issues with it. If you could give me a callback at (515) 556-2561. Thank you.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57852692526873",
"type": "VoiceComment",
"created_at": "2026-05-12T14:56:54Z",
"author_id": "57819578529177",
"author_name": "Caller +1 (515) 556-2561",
"author_role": "end-user",
"sender_type": "customer",
"channel": "voice",
"public": true,
"recording_type": "voicemail",
"text": "Voicemail from +1 (515) 556-2561\nCall Details:\n\nCall from: +1 (515) 556-2561\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12 14:53:47 UTC\nLocation: Des moines, Iowa, United States\nAnswered by: Caller +1 (515) 556-2561\nLength of phone call: 3 minutes, 6 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA4e4606b47352a5b4bef148ce32ae739d/twilio/voicemail/recording"
},
{
"conversation_id": "57852652049177",
"type": "Comment",
"created_at": "2026-05-12T14:54:14Z",
"author_id": "57819578529177",
"author_name": "Caller +1 (515) 556-2561",
"author_role": "end-user",
"sender_type": "internal",
"channel": "voice",
"public": false,
"recording_type": "",
"text": "Call from: +1 (515) 556-2561\n\nCall to: +1 (619) 848-0676\n\nTime of call: May 12, 2026 at 2:53:47 PM UTC"
}
]
}
conversation_raw_json
{
"conversations": [
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"id": 57875050968985,
"type": "Comment",
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"body": "Hello,\n\nThis is a follow-up email.\n\nThank you for reaching out to us about this. We're truly sorry to hear your pump is making an unexpected noise, and we appreciate you giving us the opportunity to help.\n\nTo get started, could you please share a screenshot of the receipt or order confirmation with the item MODEL and order date so that we can verify the order information and warranty?\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nLet's first identify where the noise is coming from:\n\nIf it's from the motor:\nPlease don't worry. If your order was placed through a Momcozy official store, we'll be happy to send you a replacement motor right away.\n\nIf it's from the accessories:\n\nHere are some simple things to check that often help:\nEnsure all parts are completely dry and properly assembled.\nCheck that you're wearing a snug, supportive nursing bra for a good seal.\nGently inspect the accessories for any visible damage.\n\nTo ensure your new pump works perfectly, we'd like to share some care tips from our product specialists:\n\nFor Hygiene & Longevity:\nAfter each use, please disassemble and clean all accessories to prevent milk residue from clogging the parts. A quick tip: gently wipe the motor with a dry cloth, but please avoid washing or disinfecting it to prevent any water from getting inside.\n\nFor Optimal Performance:\nWe recommend sitting in an upright position while pumping. Leaning back can sometimes cause milk to flow back into the tubing.\n\nAfter Pumping:\nOnce you're finished, please remember to turn off the pump before carefully detaching it. Always remove the motor from the set before pouring your milk to prevent any accidental spills into the motor.\n\nFor Safe Storage:\nWhen you're on the go, using a dedicated storage bag can help protect your pump from bumps and falls, keeping its internal components safe and secure.\n\nIf the problem persists, we’d be more than happy to offer a SINGLE PUMP replacement in any color we have in stock! Could you please provide your address information in the format below?\n\nName:\nProvince/State:\nCity:\nZip Code:\nStreet Address:\nContact Number:\n\nLooking forward to your response.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>This is a follow-up email.<br><br>Thank you for reaching out to us about this. We're truly sorry to hear your pump is making an unexpected noise, and we appreciate you giving us the opportunity to help.<br><br>To get started, could you please share a screenshot of the receipt or order confirmation with the item MODEL and order date so that we can verify the order information and warranty?<br><br>To better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. <br><br>Let's first identify where the noise is coming from:<br><br>If it's from the motor:<br>Please don't worry. If your order was placed through a Momcozy official store, we'll be happy to send you a replacement motor right away.<br><br>If it's from the accessories:<br><br>Here are some simple things to check that often help:<br>Ensure all parts are completely dry and properly assembled.<br>Check that you're wearing a snug, supportive nursing bra for a good seal.<br>Gently inspect the accessories for any visible damage.<br> <br>To ensure your new pump works perfectly, we'd like to share some care tips from our product specialists:<br> <br>For Hygiene & Longevity:<br>After each use, please disassemble and clean all accessories to prevent milk residue from clogging the parts. A quick tip: gently wipe the motor with a dry cloth, but please avoid washing or disinfecting it to prevent any water from getting inside.<br> <br>For Optimal Performance:<br>We recommend sitting in an upright position while pumping. Leaning back can sometimes cause milk to flow back into the tubing.<br> <br>After Pumping:<br>Once you're finished, please remember to turn off the pump before carefully detaching it. Always remove the motor from the set before pouring your milk to prevent any accidental spills into the motor.<br> <br>For Safe Storage:<br>When you're on the go, using a dedicated storage bag can help protect your pump from bumps and falls, keeping its internal components safe and secure.<br><br>If the problem persists, we’d be more than happy to offer a SINGLE PUMP replacement in any color we have in stock! Could you please provide your address information in the format below?<br><br>Name:<br>Province/State:<br>City:<br>Zip Code:<br>Street Address:<br>Contact Number:<br><br>Looking forward to your response.<br><br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThis is a follow-up email.\n\nThank you for reaching out to us about this. We're truly sorry to hear your pump is making an unexpected noise, and we appreciate you giving us the opportunity to help.\n\nTo get started, could you please share a screenshot of the receipt or order confirmation with the item MODEL and order date so that we can verify the order information and warranty?\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. \n\nLet's first identify where the noise is coming from:\n\nIf it's from the motor:\nPlease don't worry. If your order was placed through a Momcozy official store, we'll be happy to send you a replacement motor right away.\n\nIf it's from the accessories:\n\nHere are some simple things to check that often help:\nEnsure all parts are completely dry and properly assembled.\nCheck that you're wearing a snug, supportive nursing bra for a good seal.\nGently inspect the accessories for any visible damage.\n \nTo ensure your new pump works perfectly, we'd like to share some care tips from our product specialists:\n \nFor Hygiene & Longevity:\nAfter each use, please disassemble and clean all accessories to prevent milk residue from clogging the parts. A quick tip: gently wipe the motor with a dry cloth, but please avoid washing or disinfecting it to prevent any water from getting inside.\n \nFor Optimal Performance:\nWe recommend sitting in an upright position while pumping. Leaning back can sometimes cause milk to flow back into the tubing.\n \nAfter Pumping:\nOnce you're finished, please remember to turn off the pump before carefully detaching it. Always remove the motor from the set before pouring your milk to prevent any accidental spills into the motor.\n \nFor Safe Storage:\nWhen you're on the go, using a dedicated storage bag can help protect your pump from bumps and falls, keeping its internal components safe and secure.\n\nIf the problem persists, we’d be more than happy to offer a SINGLE PUMP replacement in any color we have in stock! Could you please provide your address information in the format below?\n\nName:\nProvince/State:\nCity:\nZip Code:\nStreet Address:\nContact Number:\n\nLooking forward to your response.\n\nBest regards,\nMomcozy Customer Support Team",
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"body": "#### **Call summary:**\n\n\n- Customer reported an issue with one motor of their Momcozy wearable breast pump (model BP311, likely M9) purchased from 1 Natural Way in the United States.\n- The faulty motor turns on but is stuck on one mode and does not switch or adjust modes; it also produces a louder than normal noise.\n- Customer confirmed the pump was neither dropped nor exposed to sweat or milk.\n- Momcozy agent acknowledged the issue and informed the customer that a specialized team would assist with the warranty process.\n- Customer provided their email address for direct contact.\n- Agent sent a confirmation email and advised the customer to prepare a proof of purchase (receipt from 1 Natural Way) for warranty processing.\n- The product has a 1-year warranty, and if valid, replacement or resolution is likely.\n- Customer's main expectation is to have the faulty motor replaced.\n- No immediate technical troubleshooting was done; case was escalated to warranty support with next contact within 24 business hours.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer reported an issue with one motor of their Momcozy wearable breast pump (model BP311, likely M9) purchased from 1 Natural Way in the United States.</li><li>The faulty motor turns on but is stuck on one mode and does not switch or adjust modes; it also produces a louder than normal noise.</li><li>Customer confirmed the pump was neither dropped nor exposed to sweat or milk.</li><li>Momcozy agent acknowledged the issue and informed the customer that a specialized team would assist with the warranty process.</li><li>Customer provided their email address for direct contact.</li><li>Agent sent a confirmation email and advised the customer to prepare a proof of purchase (receipt from 1 Natural Way) for warranty processing.</li><li>The product has a 1-year warranty, and if valid, replacement or resolution is likely.</li><li>Customer's main expectation is to have the faulty motor replaced.</li><li>No immediate technical troubleshooting was done; case was escalated to warranty support with next contact within 24 business hours.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Customer reported an issue with one motor of their Momcozy wearable breast pump (model BP311, likely M9) purchased from 1 Natural Way in the United States. The faulty motor turns on but is stuck on one mode and does not switch or adjust modes; it also produces a louder than normal noise. Customer confirmed the pump was neither dropped nor exposed to sweat or milk. Momcozy agent acknowledged the issue and informed the customer that a specialized team would assist with the warranty process. Customer provided their email address for direct contact. Agent sent a confirmation email and advised the customer to prepare a proof of purchase (receipt from 1 Natural Way) for warranty processing. The product has a 1-year warranty, and if valid, replacement or resolution is likely. Customer's main expectation is to have the faulty motor replaced. No immediate technical troubleshooting was done; case was escalated to warranty support with next contact within 24 business hours. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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"body": "#### **Call transcript:**\n\n\n**00:00** **Agent** Hello? Hello, ma'am. Good afternoon. This is Matt from momcozy returning your call. You leave a voice mail to us regarding your breast pump motor?\n**00:09** **Customer** Yes.\n**00:12** **Agent** Are you having an issue with it, ma'am? Like, it's not turning on, not functioning?\n**00:17** **Customer** 1 of my motors is sorry. 1 of my the, like, motor part is not it turns on, but it won't switch into a different mode, if you know what I'm like, what I mean. It's stuck on it's stuck on the whatever mode it is, and it won't go to anything else, or it won't, like, go up or down.\n**00:46** **Agent** Okay, ma'am. I understand, ma'am. May I know, ma'am, what model do you have?\n**00:53** **Customer** They're the momcozy m the wearables, the m 6, maybe. Let me look.\n**01:02** **Agent** Mhmm.\n**01:07** **Customer** The mobile style wearable breast pump. I have model number on here.\n**01:16** **Agent** You can check the actual breast pump, ma'am. There is, like, a model number there in the actual motor once you remove all the accessories.\n**01:26** **Customer** Do you need the model number?\n**01:28** **Agent** Yep, ma'am. Yes, ma'am.\n**01:30** **Customer** Okay. It's BP311.\n**01:35** **Agent** BP311. Yep. Okay. And may I know, ma'am, where did you purchase it?\n**01:41** **Customer** Oh, hold on a second.\n**01:44** **Agent** Mhmm.\n**01:47** **Customer** Sorry. Can you hear me?\n**01:49** **Agent** Yes, ma'am.\n**01:51** **Customer** Sorry. My phone's connected to the car. What what what did you ask?\n**01:58** **Agent** Where did you purchase, ma'am, the breast pump?\n**02:02** **Customer** 1 Natural Way.\n**02:04** **Agent** 1 Natural Way. And you are from United States, ma'am?\n**02:07** **Customer** Yes.\n**02:09** **Agent** Okay. So you have the m 9, ma'am. So this is just happening to 1 of the pumps. Right?\n**02:17** **Customer** Yes. 1 of them. And it also makes a loud, like, a loud noise when I Mhmm. Turn it on too. Like, it's louder than the other 1.\n**02:27** **Customer** It makes a noise.\n**02:28** **Agent** Mhmm. I understand, ma'am, and I'm really sorry for the inconvenience. By any chance, ma'am, did you drop the pump, get sweat, or milk comes through the motor?\n**02:39** **Customer** No. I have not.\n**02:41** **Agent** Mhmm. Okay, ma'am. No worries, ma'am. We have a specialized team here that will gonna assist you, ma'am, and provide you the warranty.\n**02:50** **Customer** Okay.\n**02:51** **Agent** Could you please give me your email address, ma'am, so they can contact you directly?\n**02:56** **Customer** Yep. It is Bolton, bolten,Morgan,morgan,@Gmail.com.\n**03:06** **Agent** Okay. So that is basinboy,oasinOscar,lasinLima,tasintango,easinelephant,nasinNancy,masinMary,oasinOscar,rasinRomeo,gasingiraffe,aasinalpha,nasinNancy,@Gmail.com, ma'am. Is that correct?\n**03:24** **Customer** Yes.\n**03:26** **Agent** Okay. So I will be sending you, ma'am, a confirmation email right now. Uh, this is confirming that we already got your concern. Our specialized team will be responding in this email, ma'am, within 24 business hours to assist and provide you, ma'am, the warranty. I just want you to be ready as well, ma'am.\n**03:43** **Agent** They are going to ask for the receipt of your purchase through 1 Natural Way. So kindly take a picture or a screenshot, ma'am, so you can have a best resolution as soon as possible. Okay?\n**03:55** **Customer** Okay.\n**03:56** **Agent** Okay. I already sent the email, ma'am. You can check it right now. That should be in my name, ma'am cozy Matt. You can respond in that email, ma'am.\n**04:04** **Agent** That is our hire that is where our hire support will be responding you, ma'am.\n**04:09** **Customer** Okay. Okay.\n**04:12** **Agent** Thank you, ma'am. Is there anything else that I could possibly help you or any clarification, ma'am, regarding your inquiry?\n**04:19** **Customer** I think that is it for now. I just needed to see if I could get it replaced. So\n**04:25** **Agent** Mhmm. Yes, ma'am. We have a 1 year warranty. So if your m 9 is still in that range, ma'am, the possibility is high, ma'am, once we check the order number.\n**04:35** **Customer** Perfect.\n**04:36** **Agent** Okay. Yep. Thank you, ma'am. Have a good day.\n**04:39** **Customer** Thank you. Bye.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello? Hello, ma'am. Good afternoon. This is Matt from momcozy returning your call. You leave a voice mail to us regarding your breast pump motor?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:09</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:12</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Are you having an issue with it, ma'am? Like, it's not turning on, not functioning?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">1 of my motors is sorry. 1 of my the, like, motor part is not it turns on, but it won't switch into a different mode, if you know what I'm like, what I mean. It's stuck on it's stuck on the whatever mode it is, and it won't go to anything else, or it won't, like, go up or down.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:46</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay, ma'am. I understand, ma'am. May I know, ma'am, what model do you have?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:53</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">They're the momcozy m the wearables, the m 6, maybe. Let me look.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:07</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">The mobile style wearable breast pump. I have model number on here.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:16</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">You can check the actual breast pump, ma'am. There is, like, a model number there in the actual motor once you remove all the accessories.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:26</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Do you need the model number?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yep, ma'am. Yes, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:30</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. It's BP311.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:35</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">BP311. Yep. Okay. And may I know, ma'am, where did you purchase it?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:41</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, hold on a second.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:44</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:47</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Sorry. Can you hear me?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:49</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:51</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Sorry. My phone's connected to the car. What what what did you ask?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:58</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Where did you purchase, ma'am, the breast pump?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">1 Natural Way.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:04</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">1 Natural Way. And you are from United States, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:07</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:09</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So you have the m 9, ma'am. So this is just happening to 1 of the pumps. Right?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. 1 of them. And it also makes a loud, like, a loud noise when I Mhmm. Turn it on too. Like, it's louder than the other 1.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:27</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">It makes a noise.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. I understand, ma'am, and I'm really sorry for the inconvenience. By any chance, ma'am, did you drop the pump, get sweat, or milk comes through the motor?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:39</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">No. I have not.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:41</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Okay, ma'am. No worries, ma'am. We have a specialized team here that will gonna assist you, ma'am, and provide you the warranty.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:50</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:51</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Could you please give me your email address, ma'am, so they can contact you directly?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:56</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yep. It is Bolton, bolten,Morgan,morgan,@Gmail.com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So that is basinboy,oasinOscar,lasinLima,tasintango,easinelephant,nasinNancy,masinMary,oasinOscar,rasinRomeo,gasingiraffe,aasinalpha,nasinNancy,@Gmail.com, ma'am. Is that correct?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:24</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:26</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So I will be sending you, ma'am, a confirmation email right now. Uh, this is confirming that we already got your concern. Our specialized team will be responding in this email, ma'am, within 24 business hours to assist and provide you, ma'am, the warranty. I just want you to be ready as well, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:43</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">They are going to ask for the receipt of your purchase through 1 Natural Way. So kindly take a picture or a screenshot, ma'am, so you can have a best resolution as soon as possible. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:55</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:56</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. I already sent the email, ma'am. You can check it right now. That should be in my name, ma'am cozy Matt. You can respond in that email, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:04</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">That is our hire that is where our hire support will be responding you, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:09</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:12</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you, ma'am. Is there anything else that I could possibly help you or any clarification, ma'am, regarding your inquiry?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:19</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I think that is it for now. I just needed to see if I could get it replaced. So</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:25</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Yes, ma'am. We have a 1 year warranty. So if your m 9 is still in that range, ma'am, the possibility is high, ma'am, once we check the order number.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:35</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Perfect.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:36</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Yep. Thank you, ma'am. Have a good day.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:39</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you. Bye.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call transcript: \n00:00AgentHello? Hello, ma'am. Good afternoon. This is Matt from momcozy returning your call. You leave a voice mail to us regarding your breast pump motor?00:09CustomerYes.00:12AgentAre you having an issue with it, ma'am? Like, it's not turning on, not functioning?00:17Customer1 of my motors is sorry. 1 of my the, like, motor part is not it turns on, but it won't switch into a different mode, if you know what I'm like, what I mean. It's stuck on it's stuck on the whatever mode it is, and it won't go to anything else, or it won't, like, go up or down.00:46AgentOkay, ma'am. I understand, ma'am. May I know, ma'am, what model do you have?00:53CustomerThey're the momcozy m the wearables, the m 6, maybe. Let me look.01:02AgentMhmm.01:07CustomerThe mobile style wearable breast pump. I have model number on here.01:16AgentYou can check the actual breast pump, ma'am. There is, like, a model number there in the actual motor once you remove all the accessories.01:26CustomerDo you need the model number?01:28AgentYep, ma'am. Yes, ma'am.01:30CustomerOkay. It's BP311.01:35AgentBP311. Yep. Okay. And may I know, ma'am, where did you purchase it?01:41CustomerOh, hold on a second.01:44AgentMhmm.01:47CustomerSorry. Can you hear me?01:49AgentYes, ma'am.01:51CustomerSorry. My phone's connected to the car. What what what did you ask?01:58AgentWhere did you purchase, ma'am, the breast pump?02:02Customer1 Natural Way.02:04Agent1 Natural Way. And you are from United States, ma'am?02:07CustomerYes.02:09AgentOkay. So you have the m 9, ma'am. So this is just happening to 1 of the pumps. Right?02:17CustomerYes. 1 of them. And it also makes a loud, like, a loud noise when I Mhmm. Turn it on too. Like, it's louder than the other 1.02:27CustomerIt makes a noise.02:28AgentMhmm. I understand, ma'am, and I'm really sorry for the inconvenience. By any chance, ma'am, did you drop the pump, get sweat, or milk comes through the motor?02:39CustomerNo. I have not.02:41AgentMhmm. Okay, ma'am. No worries, ma'am. We have a specialized team here that will gonna assist you, ma'am, and provide you the warranty.02:50CustomerOkay.02:51AgentCould you please give me your email address, ma'am, so they can contact you directly?02:56CustomerYep. It is Bolton, bolten,Morgan,morgan,@Gmail.com.03:06AgentOkay. So that is basinboy,oasinOscar,lasinLima,tasintango,easinelephant,nasinNancy,masinMary,oasinOscar,rasinRomeo,gasingiraffe,aasinalpha,nasinNancy,@Gmail.com, ma'am. Is that correct?03:24CustomerYes.03:26AgentOkay. So I will be sending you, ma'am, a confirmation email right now. Uh, this is confirming that we already got your concern. Our specialized team will be responding in this email, ma'am, within 24 business hours to assist and provide you, ma'am, the warranty. I just want you to be ready as well, ma'am.03:43AgentThey are going to ask for the receipt of your purchase through 1 Natural Way. So kindly take a picture or a screenshot, ma'am, so you can have a best resolution as soon as possible. Okay?03:55CustomerOkay.03:56AgentOkay. I already sent the email, ma'am. You can check it right now. That should be in my name, ma'am cozy Matt. You can respond in that email, ma'am.04:04AgentThat is our hire that is where our hire support will be responding you, ma'am.04:09CustomerOkay. Okay.04:12AgentThank you, ma'am. Is there anything else that I could possibly help you or any clarification, ma'am, regarding your inquiry?04:19CustomerI think that is it for now. I just needed to see if I could get it replaced. So04:25AgentMhmm. Yes, ma'am. We have a 1 year warranty. So if your m 9 is still in that range, ma'am, the possibility is high, ma'am, once we check the order number.04:35CustomerPerfect.04:36AgentOkay. Yep. Thank you, ma'am. Have a good day.04:39CustomerThank you. Bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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"body": "Outbound call to +1 (515) 556-2561\nCall Details:\n\nCall from: +1 (619) 848-0676\nCall to: +1 (515) 556-2561\nTime of call: 2026-05-12 19:09:30 UTC\nCalled by: CT-Matthew\nLength of phone call: 5 minutes, 3 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA3fe7efb2f78f9ee3489996a933b681c4/twilio/recording\n",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Outbound call to +1 (515) 556-2561<br>\nCall Details:</p>\n<p dir=\"auto\">Call from: +1 (619) 848-0676<br>\nCall to: +1 (515) 556-2561<br>\nTime of call: 2026-05-12 19:09:30 UTC<br>\nCalled by: CT-Matthew<br>\nLength of phone call: 5 minutes, 3 seconds<br>\nListen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA3fe7efb2f78f9ee3489996a933b681c4/twilio/recording\" rel=\"noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA3fe7efb2f78f9ee3489996a933b681c4/twilio/recording</a></p></div>",
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"body": "Hello,\n\nGood day!\n\nWe hope this message finds you well.\n\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n\nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n\nBest regards,\n\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Good day!<br> <br>We hope this message finds you well.<br> <br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br>To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.<br> <br>Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.<br> <br>Thank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.<br> <br>Best regards,<br> <br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nGood day!\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\n \nMomcozy Customer Support Team",
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"body": "Customer Communications: OB | boltenmorgan@gmail.com\n\nIssue Details: 1* cannot change the setting | loud noise\n\nResolution Offered: Advise that our special team will be the one will assist customer for warranty | already ask for receipt\n\nCustomer Responses: Agreed\n\nFollow-up Actions: None\n\nEscalation Details: N/A",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Customer Communications: OB | boltenmorgan@gmail.com<br> <br>Issue Details: 1* cannot change the setting | loud noise <br> <br>Resolution Offered: Advise that our special team will be the one will assist customer for warranty | already ask for receipt<br> <br>Customer Responses: Agreed<br> <br>Follow-up Actions: None<br> <br>Escalation Details: N/A<br></div>",
"plain_body": "Customer Communications: OB | boltenmorgan@gmail.com\n \nIssue Details: 1* cannot change the setting | loud noise \n \nResolution Offered: Advise that our special team will be the one will assist customer for warranty | already ask for receipt\n \nCustomer Responses: Agreed\n \nFollow-up Actions: None\n \nEscalation Details: N/A",
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"body": "#### **Call summary:**\n\n\n- Customer Morgan Bolton called regarding issues with a breast pump motor.\n- They requested a callback at the phone number (515) 556-2561.\n- No further details about the issue or troubleshooting were provided.\n- Current status: Awaiting callback to assist with the breast pump motor problem.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer Morgan Bolton called regarding issues with a breast pump motor.</li><li>They requested a callback at the phone number (515) 556-2561.</li><li>No further details about the issue or troubleshooting were provided.</li><li>Current status: Awaiting callback to assist with the breast pump motor problem.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Customer Morgan Bolton called regarding issues with a breast pump motor. They requested a callback at the phone number (515) 556-2561. No further details about the issue or troubleshooting were provided. Current status: Awaiting callback to assist with the breast pump motor problem. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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"body": "#### **Call transcript:**\n\n\n**00:01** **Customer** Hi. My name is Morgan Bolton. I'm calling, um, over a breast pump motor, and I was having some issues with it. If you could give me a callback at (515) 556-2561. Thank you.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. My name is Morgan Bolton. I'm calling, um, over a breast pump motor, and I was having some issues with it. If you could give me a callback at (515) 556-2561. Thank you.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call transcript: \n00:01CustomerHi. My name is Morgan Bolton. I'm calling, um, over a breast pump motor, and I was having some issues with it. If you could give me a callback at (515) 556-2561. Thank you.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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"body": "Voicemail from +1 (515) 556-2561\nCall Details:\n\nCall from: +1 (515) 556-2561\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12 14:53:47 UTC\nLocation: Des moines, Iowa, United States\nAnswered by: Caller +1 (515) 556-2561\nLength of phone call: 3 minutes, 6 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA4e4606b47352a5b4bef148ce32ae739d/twilio/voicemail/recording\n",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Voicemail from +1 (515) 556-2561\n<br>Call Details:</p>\n\n<p dir=\"auto\">Call from: +1 (515) 556-2561\n<br>Call to: +1 (619) 848-0676\n<br>Time of call: 2026-05-12 14:53:47 UTC\n<br>Location: Des moines, Iowa, United States\n<br>Answered by: Caller +1 (515) 556-2561\n<br>Length of phone call: 3 minutes, 6 seconds\n<br>Listen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA4e4606b47352a5b4bef148ce32ae739d/twilio/voicemail/recording\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA4e4606b47352a5b4bef148ce32ae739d/twilio/voicemail/recording</a></p></div>",
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