提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251754",
"subject": "Re: Momcozy Re: Conversation with Rebecca",
"description": "This is a follow-up to your previous request #975530 \"Conversation with Rebecca\"\n\nHi there! \n\nI hope this email finds you well.\n\nThe one replacement pump (right side) that was sent is now no longer switching on. Can you please advise? \n\nThank you. \n\nKind regards,\n\nRebecca Khadiri\nBA (Hons) Business (HRM) | MBA | MBA HRM | Assoc. CIPD",
"status": "open",
"priority": "high",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T14:43:36Z",
"updated_at": "2026-05-13T08:06:11Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "NOV 21 2025 Mumzworld\nrep-1",
"agents_notes": "NOV 21 2025 Mumzworld\nrep-1",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to power on",
"category_value": "cpi__unable_to_power_on",
"category_zh": "无法开机"
},
"channel_summary": {
"local_channel": "Agent",
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"email": 1
}
},
"messages": [
{
"conversation_id": "57877022255769",
"type": "Comment",
"created_at": "2026-05-13T08:06:11Z",
"author_id": "54566541696409",
"author_name": "Rebecca",
"author_role": "end-user",
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"public": true,
"recording_type": "",
"text": "Hi Flora \n I’ve attached the issue for you. It’s fully charged and I’ve tried turning it on. No power to the motor unfortunately. This was a replacement sent for pumps I’d previously purchased through Amazon last year. Ruby dealt with this issue for me the last time around. I only received the replacement about 2-3 months ago! \n Thank you \n IMG_3602.dng \n IMG_3603.mov \n \n\n Kind regards,\n\nRebecca Khadiri \nBA (Hons) Business (HRM) | MBA | MBA HRM | Assoc. CIPD"
},
{
"conversation_id": "57875835707673",
"type": "Comment",
"created_at": "2026-05-13T07:34:57Z",
"author_id": "33115820348185",
"author_name": "BL-B2B-Kristine",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi,\n\nThank you for letting us know about this issue and we sincerely apologize for any inconvenience this may have caused you.\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nRegarding the inability to turn on, we’d appreciate it if you could try the following steps and send us a short video showing the process:\n\n🔔️Fully charge the motor using the magnetic cable or charging case. Please confirm if the indicator light turns green.\n🔔️Disconnect the charger, then press and hold the power button for 3 seconds. Check whether the indicator light turns white and the motor powers on.\n\nIf the problem persists, to ensure a prompt resolution, we recommend contacting the store where you made the purchase or reaching out directly to our distributor using the details below:\n \nEmail Address: momcozy.saudi@trmt-group.com\nPhone Number: +966530322612\n \nThey’ll be happy to assist you further. If you need any support during the process, please don’t hesitate to let us know — we’re here to help.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57852466048921",
"type": "Comment",
"created_at": "2026-05-12T14:43:36Z",
"author_id": "54566541696409",
"author_name": "Rebecca",
"author_role": "end-user",
"sender_type": "customer",
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"public": true,
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"text": "This is a follow-up to your previous request #975530 \"Conversation with Rebecca\" Hi there! \n I hope this email finds you well. \n The one replacement pump (right side) that was sent is now no longer switching on. Can you please advise? \n Thank you. \n Kind regards,\n\nRebecca Khadiri \nBA (Hons) Business (HRM) | MBA | MBA HRM | Assoc. CIPD"
}
]
}
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"ticket": {
"id": 1251754,
"subject": "Re: Momcozy Re: Conversatio...",
"description": "This is a follow-up to your previous request #975530 \"Conversation with Rebecca\"\n\nHi there! \n\nI hope this email finds you well.\n\nThe one replacement pump (right side) that was sent is now no longer switching on. Can you please advise? \n\nThank you. \n\nKind regards,\n\nRebecca Khadiri\nBA (Hons) Business (HRM) | MBA | MBA HRM | Assoc. CIPD",
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"body": "Hi Flora \n I’ve attached the issue for you. It’s fully charged and I’ve tried turning it on. No power to the motor unfortunately. This was a replacement sent for pumps I’d previously purchased through Amazon last year. Ruby dealt with this issue for me the last time around. I only received the replacement about 2-3 months ago! \n Thank you \n IMG_3602.dng \n IMG_3603.mov \n \n\n Kind regards,\n\nRebecca Khadiri \nBA (Hons) Business (HRM) | MBA | MBA HRM | Assoc. CIPD",
"created_at": "2026-05-13T08:06:11Z",
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conversation_raw_json
{
"conversations": [
{
"id": 57877022255769,
"type": "Comment",
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"body": "Hi Flora\n\n\n\nI’ve attached the issue for you. It’s fully charged and I’ve tried turning it on. No power to the motor unfortunately. This was a replacement sent for pumps I’d previously purchased through Amazon last year. Ruby dealt with this issue for me the last time around. I only received the replacement about 2-3 months ago!\n\n\n\nThank you\n\n\n\n \n\nIMG_3602.dng\n\n\n\n \n\nIMG_3603.mov\n\n\n\n\n\n\nKind regards,\n\nRebecca Khadiri\nBA (Hons) Business (HRM) | MBA | MBA HRM | Assoc. CIPD",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Hi Flora <div><div dir=\"ltr\"><div><br></div><div dir=\"auto\">I’ve attached the issue for you. It’s fully charged and I’ve tried turning it on. No power to the motor unfortunately. This was a replacement sent for pumps I’d previously purchased through Amazon last year. Ruby dealt with this issue for me the last time around. I only received the replacement about 2-3 months ago! </div><div dir=\"auto\"><br></div><div dir=\"auto\">Thank you </div><div dir=\"auto\"><br></div><div style=\"display: block; min-height: 56px; max-height: 500px; width: 303px; background-color: #dde3ea; border-radius: 16px; font-weight: 500; font-size: 0.875em; margin: 8px 0;\"><div style=\"display: inline-block; vertical-align: middle; margin: auto 10px; padding: 16px 0;\"><a href=\"https://drive.google.com/file/d/1hAWtGNWMXAv_2JQgE3DLK1VnIQAEiW8V\" rel=\"noreferrer\"><img alt=\"File\" src=\"https://drive-thirdparty.googleusercontent.com/32/type/image/x-adobe-dng\" style=\"display: block; height: 18px; width: 18px; padding: 3px;\"></a></div><div style=\"display: inline-block; vertical-align: middle;\"><div title=\"IMG_3602.dng\" style=\"color: rgb(11,87,208);\"><a style=\"text-decoration: none; color: inherit;\" href=\"https://drive.google.com/file/d/1hAWtGNWMXAv_2JQgE3DLK1VnIQAEiW8V\" rel=\"noreferrer\"><span style=\"display: inline-block; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: middle; line-height: 56px; text-align: left;\">IMG_3602.dng</span></a></div><div><span style=\"display: none; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: top; text-align: left;\"></span><span style=\"display: none; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: top; text-align: left;\"></span></div></div><div style=\"display: none;\"><div></div></div></div></div><div dir=\"ltr\"><div><br></div><div style=\"display: block; min-height: 56px; max-height: 500px; width: 303px; background-color: #dde3ea; border-radius: 16px; font-weight: 500; font-size: 0.875em; margin: 8px 0;\"><div style=\"display: inline-block; vertical-align: middle; margin: auto 10px; padding: 16px 0;\"><a href=\"https://drive.google.com/file/d/1VmT-h6-cGMlFEfOgYESPM-ZhJpo9LR4B\" rel=\"noreferrer\"><img alt=\"Video file\" src=\"https://drive-thirdparty.googleusercontent.com/32/type/video/quicktime\" style=\"display: block; height: 18px; width: 18px; padding: 3px;\"></a></div><div style=\"display: inline-block; vertical-align: middle;\"><div title=\"IMG_3603.mov\" style=\"color: rgb(11,87,208);\"><a style=\"text-decoration: none; color: inherit;\" href=\"https://drive.google.com/file/d/1VmT-h6-cGMlFEfOgYESPM-ZhJpo9LR4B\" rel=\"noreferrer\"><span style=\"display: inline-block; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: middle; line-height: 56px; text-align: left;\">IMG_3603.mov</span></a></div><div><span style=\"display: none; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: top; text-align: left;\"></span><span style=\"display: none; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: top; text-align: left;\"></span></div></div><div style=\"display: none;\"><div></div></div></div></div><div><br></div></div></div><div><br><br><div><div dir=\"ltr\">Kind regards,<br><br>Rebecca Khadiri <br>BA (Hons) Business (HRM) | MBA | MBA HRM | Assoc. CIPD</div></div></div><div><br><div></div></div></div>",
"plain_body": "Hi Flora \n I’ve attached the issue for you. It’s fully charged and I’ve tried turning it on. No power to the motor unfortunately. This was a replacement sent for pumps I’d previously purchased through Amazon last year. Ruby dealt with this issue for me the last time around. I only received the replacement about 2-3 months ago! \n Thank you \n IMG_3602.dng \n IMG_3603.mov \n \n\n Kind regards,\n\nRebecca Khadiri \nBA (Hons) Business (HRM) | MBA | MBA HRM | Assoc. CIPD",
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"body": "Hi,\n\nThank you for letting us know about this issue and we sincerely apologize for any inconvenience this may have caused you.\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\n**Regarding the inability to turn on, we’d appreciate it if you could try the following steps and send us a short video showing the process:**\n\n🔔️Fully charge the motor using the magnetic cable or charging case. Please confirm if the indicator light turns green.\n🔔️Disconnect the charger, then press and hold the power button for 3 seconds. Check whether the indicator light turns white and the motor powers on.\n\nIf the problem persists, to ensure a prompt resolution, we recommend contacting the store where you made the purchase or reaching out directly to our distributor using the details below:\n\nEmail Address: momcozy.saudi@trmt-group.com\nPhone Number: +966530322612\n\nThey’ll be happy to assist you further. If you need any support during the process, please don’t hesitate to let us know — we’re here to help.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi,<br><br>Thank you for letting us know about this issue and we sincerely apologize for any inconvenience this may have caused you.<br><br>To better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.<br><br><strong>Regarding the inability to turn on, we’d appreciate it if you could try the following steps and send us a short video showing the process:</strong><br><br>🔔️Fully charge the motor using the magnetic cable or charging case. Please confirm if the indicator light turns green.<br>🔔️Disconnect the charger, then press and hold the power button for 3 seconds. Check whether the indicator light turns white and the motor powers on.<br><br>If the problem persists, to ensure a prompt resolution, we recommend contacting the store where you made the purchase or reaching out directly to our distributor using the details below:<br> <br>Email Address: <a href=\"mailto:momcozy.saudi@trmt-group.com\" rel=\"noreferrer\">momcozy.saudi@trmt-group.com</a><br>Phone Number: +966530322612<br> <br>They’ll be happy to assist you further. If you need any support during the process, please don’t hesitate to let us know — we’re here to help.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi,\n\nThank you for letting us know about this issue and we sincerely apologize for any inconvenience this may have caused you.\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nRegarding the inability to turn on, we’d appreciate it if you could try the following steps and send us a short video showing the process:\n\n🔔️Fully charge the motor using the magnetic cable or charging case. Please confirm if the indicator light turns green.\n🔔️Disconnect the charger, then press and hold the power button for 3 seconds. Check whether the indicator light turns white and the motor powers on.\n\nIf the problem persists, to ensure a prompt resolution, we recommend contacting the store where you made the purchase or reaching out directly to our distributor using the details below:\n \nEmail Address: momcozy.saudi@trmt-group.com\nPhone Number: +966530322612\n \nThey’ll be happy to assist you further. If you need any support during the process, please don’t hesitate to let us know — we’re here to help.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "This is a follow-up to your previous request #975530 \"Conversation with Rebecca\"\n\nHi there!\n\n\n\nI hope this email finds you well.\n\n\n\nThe one replacement pump (right side) that was sent is now no longer switching on. Can you please advise?\n\n\n\nThank you.\n\n\n\nKind regards,\n\nRebecca Khadiri\nBA (Hons) Business (HRM) | MBA | MBA HRM | Assoc. CIPD",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/975530\" target=\"_blank\" rel=\"ticket\">#975530</a> \"Conversation with Rebecca\"</div><div dir=\"auto\">Hi there! </div><div dir=\"auto\"><br></div><div dir=\"auto\">I hope this email finds you well.</div><div dir=\"auto\"><br></div><div dir=\"auto\">The one replacement pump (right side) that was sent is now no longer switching on. Can you please advise? </div><div dir=\"auto\"><br></div><div dir=\"auto\">Thank you. </div><div><br><div><div dir=\"ltr\">Kind regards,<br><br>Rebecca Khadiri <br>BA (Hons) Business (HRM) | MBA | MBA HRM | Assoc. CIPD</div></div></div><div><br><div></div></div></div>",
"plain_body": "This is a follow-up to your previous request #975530 \"Conversation with Rebecca\" Hi there! \n I hope this email finds you well. \n The one replacement pump (right side) that was sent is now no longer switching on. Can you please advise? \n Thank you. \n Kind regards,\n\nRebecca Khadiri \nBA (Hons) Business (HRM) | MBA | MBA HRM | Assoc. CIPD",
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