提取后的分类输入 JSON
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"subject": "Re:",
"description": "This is a follow-up to your previous request #1205854 \"M9\"\n\nHello. I still have not received my replacement pumps.",
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"created_at": "2026-05-12T14:41:11Z",
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"text": "Hello,\n \nThank you so much for your patience and for working with us to resolve this issue. We truly appreciate your understanding and cooperation, and we sincerely apologize for the delay.\n \nUnfortunately, the replacement we previously processed could not be completed because the single pump is currently out of stock.\n \nTo make up for the inconvenience, we have arranged a new shipment for a DOUBLE PUMP unit at no additional cost. Processing will take approximately 1–2 business days, and delivery is expected within 3–7 business days.\n \nWe hope the additional pump will serve as a convenient backup and help make your experience a little easier.\n \nPlease note that tracking information is not generated automatically on our end, so we’re unable to provide it immediately. Kindly allow 1–2 business days, and feel free to contact us afterward so we can check and share the tracking details with you.\n \nWishing you a smooth and pleasant day ahead.\n \nWarm regards,\nMomcozy Customer Support Team\n Please note: Your ticket may be automatically marked as closed by the system, but this does not mean your concern has been fully resolved. If you have any further questions or concerns, please don’t hesitate to reach out to us anytime. 😊"
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"text": "This is a follow-up to your previous request #1205854 \"M9\" Hello. I still have not received my replacement pumps."
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"subject": "Re:",
"description": "This is a follow-up to your previous request #1205854 \"M9\"\n\nHello. I still have not received my replacement pumps.",
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"body": "Hello,\n \nThank you so much for your patience and for working with us to resolve this issue. We truly appreciate your understanding and cooperation, and we sincerely apologize for the delay.\n \nUnfortunately, the replacement we previously processed could not be completed because the single pump is currently out of stock.\n \nTo make up for the inconvenience, we have arranged a new shipment for a DOUBLE PUMP unit at no additional cost. Processing will take approximately 1–2 business days, and delivery is expected within 3–7 business days.\n \nWe hope the additional pump will serve as a convenient backup and help make your experience a little easier.\n \nPlease note that tracking information is not generated automatically on our end, so we’re unable to provide it immediately. Kindly allow 1–2 business days, and feel free to contact us afterward so we can check and share the tracking details with you.\n \nWishing you a smooth and pleasant day ahead.\n \nWarm regards,\nMomcozy Customer Support Team\n Please note: Your ticket may be automatically marked as closed by the system, but this does not mean your concern has been fully resolved. If you have any further questions or concerns, please don’t hesitate to reach out to us anytime. 😊",
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"body": "Hello,\n\nThank you so much for your patience and for working with us to resolve this issue. We truly appreciate your understanding and cooperation, and we sincerely apologize for the delay.\n\nUnfortunately, the replacement we previously processed could not be completed because the single pump is currently out of stock.\n\nTo make up for the inconvenience, we have arranged a new shipment for a DOUBLE PUMP unit at no additional cost. Processing will take approximately 1–2 business days, and delivery is expected within 3–7 business days.\n\nWe hope the additional pump will serve as a convenient backup and help make your experience a little easier.\n\nPlease note that tracking information is not generated automatically on our end, so we’re unable to provide it immediately. Kindly allow 1–2 business days, and feel free to contact us afterward so we can check and share the tracking details with you.\n\nWishing you a smooth and pleasant day ahead.\n\nWarm regards,\nMomcozy Customer Support Team\n\n* * *\n_Please note: Your ticket may be automatically marked as closed by the system, but this does not mean your concern has been fully resolved. If you have any further questions or concerns, please don’t hesitate to reach out to us anytime. 😊_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you so much for your patience and for working with us to resolve this issue. We truly appreciate your understanding and cooperation, and we sincerely apologize for the delay.<br> <br>Unfortunately, the replacement we previously processed could not be completed because the single pump is currently out of stock.<br> <br>To make up for the inconvenience, we have arranged a new shipment for a DOUBLE PUMP unit at no additional cost. Processing will take approximately 1–2 business days, and delivery is expected within 3–7 business days.<br> <br>We hope the additional pump will serve as a convenient backup and help make your experience a little easier.<br> <br>Please note that tracking information is not generated automatically on our end, so we’re unable to provide it immediately. Kindly allow 1–2 business days, and feel free to contact us afterward so we can check and share the tracking details with you.<br> <br>Wishing you a smooth and pleasant day ahead.<br> <br>Warm regards,<br>Momcozy Customer Support Team<br><hr><i>Please note: Your ticket may be automatically marked as closed by the system, but this does not mean your concern has been fully resolved. If you have any further questions or concerns, please don’t hesitate to reach out to us anytime. 😊</i><br></div>",
"plain_body": "Hello,\n \nThank you so much for your patience and for working with us to resolve this issue. We truly appreciate your understanding and cooperation, and we sincerely apologize for the delay.\n \nUnfortunately, the replacement we previously processed could not be completed because the single pump is currently out of stock.\n \nTo make up for the inconvenience, we have arranged a new shipment for a DOUBLE PUMP unit at no additional cost. Processing will take approximately 1–2 business days, and delivery is expected within 3–7 business days.\n \nWe hope the additional pump will serve as a convenient backup and help make your experience a little easier.\n \nPlease note that tracking information is not generated automatically on our end, so we’re unable to provide it immediately. Kindly allow 1–2 business days, and feel free to contact us afterward so we can check and share the tracking details with you.\n \nWishing you a smooth and pleasant day ahead.\n \nWarm regards,\nMomcozy Customer Support Team\n Please note: Your ticket may be automatically marked as closed by the system, but this does not mean your concern has been fully resolved. If you have any further questions or concerns, please don’t hesitate to reach out to us anytime. 😊",
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"body": "This is a follow-up to your previous request #1205854 \"M9\"\n\nHello. I still have not received my replacement pumps.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1205854\" target=\"_blank\" rel=\"ticket\">#1205854</a> \"M9\"</div><div dir=\"auto\">Hello. I still have not received my replacement pumps. </div><br><div></div></div>",
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