抱歉，视频背景里有我宝宝的声音
英文原文 / 原始消息
Sorry about my baby in the background of the video
与 DestinyLewis 的对话
Conversation with DestinyLewis
客服备注 / Agents notes
34029476051481空
Zendesk 既有问题分类
34154549939865CPI::No suction issue
value:
cpi__no_suction_issue无吸力问题 (CPI::No suction issue)
销售渠道 / 来源渠道
32685292044825New Platform::Tik Tok/TK Shop
value:
new_platform__tik_tok/tk_shop产品型号 / 产品线
33749938239513milk pump::Momcozy::M9
value:
milk.pump_momcozy_m9_mobile.flow_核心信息
产品字段
milk pump::Momcozy::M9
会话渠道
{"native_messaging": 4, "chat_transcript": 4, "email": 1}
本地 channel
Agent
更新时间
2026-05-13T14:51:30Z
Requester
空
模型
gemini-3-flash-preview
中文整合阅读文本
标题：与 DestinyLewis 的对话
既有分类：无吸力问题 (CPI::No suction issue)
产品型号：milk pump::Momcozy::M9
描述：与 Web 用户 6a033a51dd887a2aa85e7453 的对话
会话记录：
[2026-05-12 14:39:23] [Internal] Web User 6a033a51dd887a2aa85e7453: 与 Web 用户 6a033a51dd887a2aa85e7453 的对话
[2026-05-12 14:59:30] [System] Chat Log:
- 客户反馈 Mobile Flow 型号吸乳器电机无吸力且屏幕闪烁。
- 机器人提供了排查建议（检查电量、电机进水、残留物等）。
- 客户表示已充满电但问题依旧，提供订单号 8456496097。
- 转接人工坐席 Momcozy Lisa。
- 客户提供 TikTok Shop 订单号 577299966894969347。
- 坐席要求提供 UDI 信息，客户正在寻找，随后坐席表示将由 TK 部门跟进并在 24 小时内回复。
[2026-05-13 07:23:47] [System] Mia: 请求客户提供展示问题的视频以供技术团队分析。
[2026-05-13 14:51:30] [Customer] destiny: 抱歉，视频背景里有我宝宝的声音。
既有分类：无吸力问题 (CPI::No suction issue)
产品型号：milk pump::Momcozy::M9
描述：与 Web 用户 6a033a51dd887a2aa85e7453 的对话
会话记录：
[2026-05-12 14:39:23] [Internal] Web User 6a033a51dd887a2aa85e7453: 与 Web 用户 6a033a51dd887a2aa85e7453 的对话
[2026-05-12 14:59:30] [System] Chat Log:
- 客户反馈 Mobile Flow 型号吸乳器电机无吸力且屏幕闪烁。
- 机器人提供了排查建议（检查电量、电机进水、残留物等）。
- 客户表示已充满电但问题依旧，提供订单号 8456496097。
- 转接人工坐席 Momcozy Lisa。
- 客户提供 TikTok Shop 订单号 577299966894969347。
- 坐席要求提供 UDI 信息，客户正在寻找，随后坐席表示将由 TK 部门跟进并在 24 小时内回复。
[2026-05-13 07:23:47] [System] Mia: 请求客户提供展示问题的视频以供技术团队分析。
[2026-05-13 14:51:30] [Customer] destiny: 抱歉，视频背景里有我宝宝的声音。
描述与翻译
中文描述
与 Web 用户 6a033a51dd887a2aa85e7453 的对话
英文/原始描述
Conversation with Web User 6a033a51dd887a2aa85e7453
Conversation 中文翻译
全部自定义字段
| field_id | 显示名 / 选项名 | value |
|---|---|---|
32685292044825 | New Platform::Tik Tok/TK Shop | new_platform__tik_tok/tk_shop |
33749938239513 | milk pump::Momcozy::M9 | milk.pump_momcozy_m9_mobile.flow_ |
34154549939865 | CPI::No suction issue | cpi__no_suction_issue |
更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251715",
"subject": "Conversation with DestinyLewis",
"description": "Conversation with Web User 6a033a51dd887a2aa85e7453",
"status": "open",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T14:39:23Z",
"updated_at": "2026-05-13T14:51:30Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "CPI::No suction issue",
"category_value": "cpi__no_suction_issue",
"category_zh": "无吸力问题"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"native_messaging": 4,
"chat_transcript": 4,
"email": 1
}
},
"messages": [
{
"conversation_id": "57888077608345",
"type": "Comment",
"created_at": "2026-05-13T14:51:30Z",
"author_id": "57888063011865",
"author_name": "destiny",
"author_role": "end-user",
"sender_type": "internal",
"channel": "email",
"public": false,
"recording_type": "",
"text": "Sorry about my baby in the background of the video"
},
{
"conversation_id": "57875805742617",
"type": "ReEngagementSent",
"created_at": "2026-05-13T07:34:31Z",
"author_id": "",
"author_name": "",
"author_role": "",
"sender_type": "unknown",
"channel": "native_messaging",
"public": null,
"recording_type": "",
"text": ""
},
{
"conversation_id": "57875431982489",
"type": "ChatEndedEvent",
"created_at": "2026-05-13T07:23:47Z",
"author_id": "",
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"sender_type": "system",
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{
"conversation_id": "57875387842457",
"type": "Comment",
"created_at": "2026-05-13T07:23:47Z",
"author_id": "-1",
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"sender_type": "system",
"channel": "chat_transcript",
"public": true,
"recording_type": "",
"text": "(15:23:43) Mia: Dear Customer😊️,\n\n \n\nTo ensure we address this matter thoroughly and accurately, it would be greatly helpful if you could share a video demonstrating the problem you have encountered. This will allow our technical team to quickly identify the root cause and determine the best course of action for you.\n\n \n\nWe appreciate your assistance in this matter and look forward to resolving this for you promptly.\n\n \n\nBest regards,\n\nCustomer service team"
},
{
"conversation_id": "57875387443737",
"type": "ChatStartedEvent",
"created_at": "2026-05-13T07:23:43Z",
"author_id": "",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "native_messaging",
"public": null,
"recording_type": "",
"text": ""
},
{
"conversation_id": "57852765665177",
"type": "Comment",
"created_at": "2026-05-12T14:59:30Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "chat_transcript",
"public": true,
"recording_type": "",
"text": "(22:33:54) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(22:34:25) Web User 6a033a51dd887a2aa85e7453: After-sales service\n\n(22:34:30) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n\n(22:35:05) Web User 6a033a51dd887a2aa85e7453: My motor on my pump isn’t sucking and the screen is glitching on it \n\n(22:35:14) Momcozy: Could you please let me know which model of Momcozy pump you have? You can usually find the model number on the bottom of your device or on the packaging box. This info will help me give you the best guidance for your issue!\n\n(22:35:40) Web User 6a033a51dd887a2aa85e7453: The mobile flow\n\n(22:36:01) Momcozy: Let’s try a few quick checks together! First, make sure your pump powers on by holding the power button for more than 2 seconds. If the battery might be low, charge it for at least 30 minutes using the correct cable and adapter. If the screen turns on but you don’t hear the motor, there could be a motor issue. Check for any yellowish residue, water marks, or a sour milk smell near the suction hole—these can mean moisture got inside. Make sure all parts are completely dry before assembling. If the screen is flickering, it might just be a low battery, but if it keeps glitching after charging, or you spot any liquid inside, please stop using the pump and reach out to customer support.\n\n(22:36:04) Momcozy: Let’s walk through a few quick checks for your Mobile Flow pump! Please make sure you’re holding the power button for more than 2 seconds to turn it on. If the battery might be low, give it a good charge for at least 30 minutes using the original cable and adapter. If the screen is still glitching or the motor isn’t working, check for any yellowish residue, water marks, or a sour milk smell near the suction hole—these could mean moisture got inside. Make sure all parts are completely dry before reassembling. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n\n(22:37:19) Web User 6a033a51dd887a2aa85e7453: It still doesn’t work it’s fully charged as I can see on the app and it’s still not sucking and the screen is still glitching \n\n(22:37:30) Momcozy: I’m so sorry the previous steps didn’t fix the issue with your Mobile Flow pump. Don’t worry—I’ll arrange for our specialist team to help you further! We’re here to make sure you get the support you need.\n\n(22:37:34) Momcozy: To help our specialist team support you as quickly as possible, could you please share your order number with me? This will help us look into your case right away!\n\n(22:37:43) Web User 6a033a51dd887a2aa85e7453: 8456496097\n\n(22:37:48) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n\n(22:37:49) Momcozy: Do you need me to contact the human customer service for you now? \n\n YES, NO\n\n(22:38:36) Web User 6a033a51dd887a2aa85e7453: Yes\n\n(22:38:41) Momcozy: Could you please let me know your name and email address?\n\n(22:39:17) Web User 6a033a51dd887a2aa85e7453: name: Destiny Lewis\n\nemail: Destinyl042@iCloud.com\n\n(22:39:22) Momcozy: Transferring to a human agent.\n\n(22:40:09) Momcozy Lisa: Hi Destiny Lewis, I’m sorry to hear about the trouble with your Mobile Flow pump not working properly. I understand how frustrating this must be, and I’m here to help. Please give me a moment to review your case and find the best solution for you.\n\n(22:43:13) Destiny Lewis: Ok\n\n(22:44:16) Momcozy Lisa: To better analyze the issue you're experiencing, please provide your order number, the sales platform where you made the purchase, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\n(22:46:38) Destiny Lewis: 577299966894969347 I got it on the tik tok shop \n\n(22:46:55) Destiny Lewis: And I’m trying to get the udi one second \n\n(22:48:17) Momcozy Lisa: Thank you for the information, Destiny. We will now forward your case to the TK department, who will handle it from here. They will contact you via email within 24 hours. Please keep an eye on your inbox!\n\n(22:49:24) Destiny Lewis: Thank you!\n\n(22:49:29) Destiny Lewis: Do you still need the UDI number?"
},
{
"conversation_id": "57852765665049",
"type": "ChatEndedEvent",
"created_at": "2026-05-12T14:59:30Z",
"author_id": "",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "chat_transcript",
"public": null,
"recording_type": "",
"text": ""
},
{
"conversation_id": "57852348237721",
"type": "Comment",
"created_at": "2026-05-12T14:39:23Z",
"author_id": "57852348231193",
"author_name": "Web User 6a033a51dd887a2aa85e7453",
"author_role": "end-user",
"sender_type": "internal",
"channel": "native_messaging",
"public": false,
"recording_type": "",
"text": "Conversation with Web User 6a033a51dd887a2aa85e7453"
},
{
"conversation_id": "57852348237593",
"type": "ChatStartedEvent",
"created_at": "2026-05-12T14:39:23Z",
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]
}
翻译 JSON
{
"translated_subject": "与 DestinyLewis 的对话",
"translated_description": "与 Web 用户 6a033a51dd887a2aa85e7453 的对话",
"translated_agents_notes": "",
"translated_category_label": "无吸力问题 (CPI::No suction issue)",
"translated_messages": [
{
"conversation_id": "57888077608345",
"created_at": "2026-05-13T14:51:30Z",
"sender_type": "internal",
"author_name": "destiny",
"channel": "email",
"translated_text": "抱歉，视频背景里有我宝宝的声音"
},
{
"conversation_id": "57875805742617",
"created_at": "2026-05-13T07:34:31Z",
"sender_type": "unknown",
"author_name": "",
"channel": "native_messaging",
"translated_text": ""
},
{
"conversation_id": "57875431982489",
"created_at": "2026-05-13T07:23:47Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": ""
},
{
"conversation_id": "57875387842457",
"created_at": "2026-05-13T07:23:47Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": "(15:23:43) Mia: 亲爱的客户😊️，\n\n为了确保我们能彻底、准确地处理此事，如果您能分享一段演示您所遇问题的视频，将对我们大有帮助。这将使我们的技术团队能够快速确定根本原因，并为您确定最佳方案。\n\n感谢您在此事上的协助，期待能尽快为您解决。\n\n此致，\n客服团队"
},
{
"conversation_id": "57875387443737",
"created_at": "2026-05-13T07:23:43Z",
"sender_type": "system",
"author_name": "",
"channel": "native_messaging",
"translated_text": ""
},
{
"conversation_id": "57852765665177",
"created_at": "2026-05-12T14:59:30Z",
"sender_type": "system",
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"channel": "chat_transcript",
"translated_text": "(22:33:54) Momcozy: 您好，欢迎来到 Momcozy。请选择您需要的支持类型。\n\nIBCLC（泌乳咨询及母婴保健）、BABYMONITOR (BM03/BM04) 固件更新、产品及活动咨询、订单状态及物流问题、售后服务、其他咨询\n\n(22:34:25) Web User 6a033a51dd887a2aa85e7453: 售后服务\n\n(22:34:30) Momcozy: 如果您在产品使用中遇到任何问题或有其他售后需求，请随时告诉我。我会尽力协助您解决！\n\n(22:35:05) Web User 6a033a51dd887a2aa85e7453: 我的吸乳器电机没有吸力，屏幕也在闪烁\n\n(22:35:14) Momcozy: 请问您的 Momcozy 吸乳器是什么型号？您通常可以在设备底部或包装盒上找到型号。这些信息将帮助我为您提供最佳指导！\n\n(22:35:40) Web User 6a033a51dd887a2aa85e7453: Mobile Flow\n\n(22:36:01) Momcozy: 让我们尝试几个快速检查！首先，长按电源按钮 2 秒以上，确保吸乳器开启。如果电池电量可能不足，请使用正确的电缆和适配器充电至少 30 分钟。如果屏幕开启但听不到电机声，可能是电机问题。检查吸力孔附近是否有黄色残留物、水渍或酸奶味——这些可能意味着内部进水。重新组装前请确保所有部件完全干燥。如果屏幕闪烁，可能只是电池电量低，但如果充电后仍持续闪烁，或您发现内部有液体，请停止使用吸乳器并联系客服。\n\n(22:36:04) Momcozy: 针对您的 Mobile Flow 吸乳器，让我们进行几项快速检查！请确保长按电源按钮 2 秒以上以开机。如果电量可能不足，请使用原装电缆和适配器充分充电至少 30 分钟。如果屏幕仍闪烁或电机不工作，请检查吸力孔附近是否有黄色残留物、水渍或酸奶味——这可能意味着内部进水。重新组装前确保所有部件完全干燥。您可以先尝试这些步骤。如果仍未解决问题，请随时联系我们，我们将为您进行下一步处理。\n\n(22:37:19) Web User 6a033a51dd887a2aa85e7453: 还是不行，App 上显示已经充满电了，但还是没有吸力，屏幕还是闪烁\n\n(22:37:30) Momcozy: 非常抱歉之前的步骤没能解决您的 Mobile Flow 吸乳器问题。别担心——我会安排我们的专家团队进一步协助您！我们在这里确保您获得所需的支持。\n\n(22:37:34) Momcozy: 为了帮助我们的专家团队尽快为您提供支持，您能分享您的订单号吗？这将帮助我们立即调查您的情况！\n\n(22:37:43) Web User 6a033a51dd887a2aa85e7453: 8456496097\n\n(22:37:48) Momcozy: 很抱歉我们没能找到您需要的答案。您可以尝试询问其他问题或联系客服寻求帮助。\n\n(22:37:49) Momcozy: 需要我现在为您联系人工客服吗？\n\n是，否\n\n(22:38:36) Web User 6a033a51dd887a2aa85e7453: 是\n\n(22:38:41) Momcozy: 请告诉我您的姓名和电子邮件地址？\n\n(22:39:17) Web User 6a033a51dd887a2aa85e7453: 姓名：Destiny Lewis\n\n邮箱：Destinyl042@iCloud.com\n\n(22:39:22) Momcozy: 正在转接人工坐席。\n\n(22:40:09) Momcozy Lisa: 您好 Destiny Lewis，很抱歉听到您的 Mobile Flow 吸乳器工作异常。我理解这一定很令人沮丧，我会提供帮助。请稍等片刻，我查看一下您的情况并为您寻找最佳解决方案。\n\n(22:43:13) Destiny Lewis: 好的\n\n(22:44:16) Momcozy Lisa: 为了更好地分析您遇到的问题，请提供您的订单号、购买平台以及包装盒底部的 UDI（唯一设备标识符）信息。您可以扫描盒子上生产日期和 SN（序列号）旁边的二维码来获取 UDI。如果盒子已经丢弃或盒子上没有 UDI 标签，您也可以扫描设备底部的二维码来获取产品的 SN。\n\n(22:46:38) Destiny Lewis: 577299966894969347，我是在 TikTok Shop 买的\n\n(22:46:55) Destiny Lewis: 我正在尝试获取 UDI，请稍等\n\n(22:48:17) Momcozy Lisa: 感谢您提供的信息，Destiny。我们现在将把您的情况转发给 TK 部门，他们将负责后续处理。他们将在 24 小时内通过电子邮件联系您。请留意您的收件箱！\n\n(22:49:24) Destiny Lewis: 谢谢！\n\n(22:49:29) Destiny Lewis: 还需要 UDI 编号吗？"
},
{
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"created_at": "2026-05-12T14:59:30Z",
"sender_type": "system",
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{
"conversation_id": "57852348237721",
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"sender_type": "internal",
"author_name": "Web User 6a033a51dd887a2aa85e7453",
"channel": "native_messaging",
"translated_text": "与 Web 用户 6a033a51dd887a2aa85e7453 的对话"
},
{
"conversation_id": "57852348237593",
"created_at": "2026-05-12T14:39:23Z",
"sender_type": "system",
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}
],
"chinese_reading_text": "标题：与 DestinyLewis 的对话\n既有分类：无吸力问题 (CPI::No suction issue)\n产品型号：milk pump::Momcozy::M9\n描述：与 Web 用户 6a033a51dd887a2aa85e7453 的对话\n\n会话记录：\n[2026-05-12 14:39:23] [Internal] Web User 6a033a51dd887a2aa85e7453: 与 Web 用户 6a033a51dd887a2aa85e7453 的对话\n[2026-05-12 14:59:30] [System] Chat Log:\n- 客户反馈 Mobile Flow 型号吸乳器电机无吸力且屏幕闪烁。\n- 机器人提供了排查建议（检查电量、电机进水、残留物等）。\n- 客户表示已充满电但问题依旧，提供订单号 8456496097。\n- 转接人工坐席 Momcozy Lisa。\n- 客户提供 TikTok Shop 订单号 577299966894969347。\n- 坐席要求提供 UDI 信息，客户正在寻找，随后坐席表示将由 TK 部门跟进并在 24 小时内回复。\n[2026-05-13 07:23:47] [System] Mia: 请求客户提供展示问题的视频以供技术团队分析。\n[2026-05-13 14:51:30] [Customer] destiny: 抱歉，视频背景里有我宝宝的声音。",
"translation_notes": [
"Mobile Flow 为产品型号，保留原文。",
"UDI (Unique Device Identifier) 按行业习惯保留或译为唯一设备标识符。",
"TK department 指代特定的内部处理部门（推测为 TikTok 售后部）。"
]
}
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"body": "(22:33:54) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(22:34:25) Web User 6a033a51dd887a2aa85e7453: After-sales service\n(22:34:30) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n(22:35:05) Web User 6a033a51dd887a2aa85e7453: My motor on my pump isn’t sucking and the screen is glitching on it \n(22:35:14) Momcozy: Could you please let me know which model of Momcozy pump you have? You can usually find the model number on the bottom of your device or on the packaging box. This info will help me give you the best guidance for your issue!\n(22:35:40) Web User 6a033a51dd887a2aa85e7453: The mobile flow\n(22:36:01) Momcozy: Let’s try a few quick checks together! First, make sure your pump powers on by holding the power button for more than 2 seconds. If the battery might be low, charge it for at least 30 minutes using the correct cable and adapter. If the screen turns on but you don’t hear the motor, there could be a motor issue. Check for any yellowish residue, water marks, or a sour milk smell near the suction hole—these can mean moisture got inside. Make sure all parts are completely dry before assembling. If the screen is flickering, it might just be a low battery, but if it keeps glitching after charging, or you spot any liquid inside, please stop using the pump and reach out to customer support.\n(22:36:04) Momcozy: Let’s walk through a few quick checks for your Mobile Flow pump! Please make sure you’re holding the power button for more than 2 seconds to turn it on. If the battery might be low, give it a good charge for at least 30 minutes using the original cable and adapter. If the screen is still glitching or the motor isn’t working, check for any yellowish residue, water marks, or a sour milk smell near the suction hole—these could mean moisture got inside. Make sure all parts are completely dry before reassembling. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n(22:37:19) Web User 6a033a51dd887a2aa85e7453: It still doesn’t work it’s fully charged as I can see on the app and it’s still not sucking and the screen is still glitching \n(22:37:30) Momcozy: I’m so sorry the previous steps didn’t fix the issue with your Mobile Flow pump. Don’t worry—I’ll arrange for our specialist team to help you further! We’re here to make sure you get the support you need.\n(22:37:34) Momcozy: To help our specialist team support you as quickly as possible, could you please share your order number with me? This will help us look into your case right away!\n(22:37:43) Web User 6a033a51dd887a2aa85e7453: 8456496097\n(22:37:48) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n(22:37:49) Momcozy: Do you need me to contact the human customer service for you now?\n\nYES, NO\n(22:38:36) Web User 6a033a51dd887a2aa85e7453: Yes\n(22:38:41) Momcozy: Could you please let me know your name and email address?\n(22:39:17) Web User 6a033a51dd887a2aa85e7453: name: Destiny Lewis\nemail: Destinyl042@iCloud.com\n(22:39:22) Momcozy: Transferring to a human agent.\n(22:40:09) Momcozy Lisa: Hi Destiny Lewis, I’m sorry to hear about the trouble with your Mobile Flow pump not working properly. I understand how frustrating this must be, and I’m here to help. Please give me a moment to review your case and find the best solution for you.\n(22:43:13) Destiny Lewis: Ok\n(22:44:16) Momcozy Lisa: To better analyze the issue you're experiencing, please provide your order number, the sales platform where you made the purchase, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n(22:46:38) Destiny Lewis: 577299966894969347 I got it on the tik tok shop \n(22:46:55) Destiny Lewis: And I’m trying to get the udi one second \n(22:48:17) Momcozy Lisa: Thank you for the information, Destiny. We will now forward your case to the TK department, who will handle it from here. They will contact you via email within 24 hours. Please keep an eye on your inbox!\n(22:49:24) Destiny Lewis: Thank you!\n(22:49:29) Destiny Lewis: Do you still need the UDI number?",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(22:33:54) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(22:34:25) Web User 6a033a51dd887a2aa85e7453: After-sales service\n<br>(22:34:30) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n<br>(22:35:05) Web User 6a033a51dd887a2aa85e7453: My motor on my pump isn’t sucking and the screen is glitching on it \n<br>(22:35:14) Momcozy: Could you please let me know which model of Momcozy pump you have? You can usually find the model number on the bottom of your device or on the packaging box. This info will help me give you the best guidance for your issue!\n<br>(22:35:40) Web User 6a033a51dd887a2aa85e7453: The mobile flow\n<br>(22:36:01) Momcozy: Let’s try a few quick checks together! First, make sure your pump powers on by holding the power button for more than 2 seconds. If the battery might be low, charge it for at least 30 minutes using the correct cable and adapter. If the screen turns on but you don’t hear the motor, there could be a motor issue. Check for any yellowish residue, water marks, or a sour milk smell near the suction hole—these can mean moisture got inside. Make sure all parts are completely dry before assembling. If the screen is flickering, it might just be a low battery, but if it keeps glitching after charging, or you spot any liquid inside, please stop using the pump and reach out to customer support.\n<br>(22:36:04) Momcozy: Let’s walk through a few quick checks for your Mobile Flow pump! Please make sure you’re holding the power button for more than 2 seconds to turn it on. If the battery might be low, give it a good charge for at least 30 minutes using the original cable and adapter. If the screen is still glitching or the motor isn’t working, check for any yellowish residue, water marks, or a sour milk smell near the suction hole—these could mean moisture got inside. Make sure all parts are completely dry before reassembling. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n<br>(22:37:19) Web User 6a033a51dd887a2aa85e7453: It still doesn’t work it’s fully charged as I can see on the app and it’s still not sucking and the screen is still glitching \n<br>(22:37:30) Momcozy: I’m so sorry the previous steps didn’t fix the issue with your Mobile Flow pump. Don’t worry—I’ll arrange for our specialist team to help you further! We’re here to make sure you get the support you need.\n<br>(22:37:34) Momcozy: To help our specialist team support you as quickly as possible, could you please share your order number with me? This will help us look into your case right away!\n<br>(22:37:43) Web User 6a033a51dd887a2aa85e7453: 8456496097\n<br>(22:37:48) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n<br>(22:37:49) Momcozy: Do you need me to contact the human customer service for you now?</p>\n\n<p dir=\"auto\">YES, NO\n<br>(22:38:36) Web User 6a033a51dd887a2aa85e7453: Yes\n<br>(22:38:41) Momcozy: Could you please let me know your name and email address?\n<br>(22:39:17) Web User 6a033a51dd887a2aa85e7453: name: Destiny Lewis\n<br>email: <a href=\"mailto:Destinyl042@iCloud.com\" rel=\"noreferrer\">Destinyl042@iCloud.com</a>\n<br>(22:39:22) Momcozy: Transferring to a human agent.\n<br>(22:40:09) Momcozy Lisa: Hi Destiny Lewis, I’m sorry to hear about the trouble with your Mobile Flow pump not working properly. I understand how frustrating this must be, and I’m here to help. Please give me a moment to review your case and find the best solution for you.\n<br>(22:43:13) Destiny Lewis: Ok\n<br>(22:44:16) Momcozy Lisa: To better analyze the issue you're experiencing, please provide your order number, the sales platform where you made the purchase, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n<br>(22:46:38) Destiny Lewis: 577299966894969347 I got it on the tik tok shop \n<br>(22:46:55) Destiny Lewis: And I’m trying to get the udi one second \n<br>(22:48:17) Momcozy Lisa: Thank you for the information, Destiny. We will now forward your case to the TK department, who will handle it from here. They will contact you via email within 24 hours. Please keep an eye on your inbox!\n<br>(22:49:24) Destiny Lewis: Thank you!\n<br>(22:49:29) Destiny Lewis: Do you still need the UDI number?</p></div>",
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