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"body": "\n\n\n\nOn Wed, May 13, 2026 at 3:45 AM Ruby (momcozy) <support@momcozy.zendesk.com> wrote:\n\n> Hello,\n>\n> We hope this email finds you well.\n>\n>\n> #### We know how essential a dependable breast pump is for your breastfeeding journey, and we truly want to help you get this resolved as soon as possible. ❤️\n>\n> **To better analyze the issue you're experiencing, please provide:**\n>\n> **1. The receipt that includes the ORDER DATE and the PUMP MODEL.**\n> **2. A photo of the bottom of the motor to let us get the SN.**\n> **3. UDI (Unique Device Identifier) information located on the bottom of the box.**\n>\n> * * *\n> **We've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?**\n>\n> **Let's start with two quick tests:**\n>\n> ✅ Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9—you should feel a noticeable difference in strength.\n>\n> ✅ If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n>\n> If the motor is working properly, here's how to check the accessories:\n>\n> ✅ Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction. Video: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\n>\n> ✅ Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n>\n> ✅ Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n>\n> ✅ Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n>\n> * * *\n> 📸If the issue persists, we kindly request that you **capture photographs of the MOTORS and PARTS with the manufacturer information.**\n>\n> **In addition, please send us the order number of your accessories if your accessories were purchased separately through our official store.**\n>\n> * * *\n> If the problem persists, the pump may be faulty. We can apply to resend the new pump to you. **Reissue pump colors are random and based on stock.** Please let us know your address in the following format.\n>\n> **Full Name:**\n> **Street Address:**\n> **City:**\n> **State/Province:**\n> **Country:**\n> **Zip Code:**\n> **Phone Number:**\n> **How many faulty pump(s): 1 or 2?**\n>\n> We take your question very seriously, and your understanding and cooperation are very important to us—thank you for trusting us to make this right.\n>\n> Wish you all the best!\n>\n> Best regards,\n> Momcozy Customer Support Team\n>\n>\n>\n> This email is a service from Momcozy. Delivered by Zendesk\n>\n>\n> On May 12, 2026 at 8:35:35 PM UTC, System support@momcozy.zendesk.com wrote:\n>\n> > (04:25:25) iOS User 1977080743767658529: I have troubleshooting everything in one of my pumps will not section\n> > (04:25:34) iOS User 1977080743767658529: I have troubleshooting everything in one of my pumps will not suction\n>\n> [9JJE55-R0PLR]",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div><br></div><div><br><div><div dir=\"ltr\">On Wed, May 13, 2026 at 3:45 AM Ruby (momcozy) <<a href=\"mailto:support@momcozy.zendesk.com\" rel=\"noreferrer\">support@momcozy.zendesk.com</a>> wrote:<br></div><blockquote style=\"border-left-width: 1px; border-left-color: #ccc; border-left-style: solid; padding-left: 1ex; margin: 0 0 0 .8ex;\"><u></u>\n \n \n\n<div style=\"width: 100% !important; margin: 0; padding: 0;\">\n <div style=\" font-size: 14px; line-height: 1.5; color: #444444;\">\n <div dir=\"auto\">Hello,<br> <br>We hope this email finds you well.<br> <br><h4 dir=\"auto\" style=\"color: #333; font-weight: bold; text-transform: none; font-size: 16px; line-height: 20px; margin: 5px 0;\">We know how essential a dependable breast pump is for your breastfeeding journey, and we truly want to help you get this resolved as soon as possible. ❤️</h4> <br><span style=\"color: rgb(188,90,16);\"><strong>To better analyze the issue you're experiencing, please provide:</strong></span><br> <br><span style=\"color: rgb(188,90,16);\"><strong>1. The receipt that includes the ORDER DATE and the PUMP MODEL.</strong></span><br><span style=\"color: rgb(188,90,16);\"><strong>2. A photo of the bottom of the motor to let us get the SN.</strong></span><br><span style=\"color: rgb(188,90,16);\"><strong>3. UDI (Unique Device Identifier) information located on the bottom of the box.</strong></span><br><hr><span style=\"background-color: #f5d5d8;\"><strong>We've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?</strong></span><br> <br><span style=\"color: rgb(9,110,204);\"><strong>Let's start with two quick tests:</strong></span><br><br>✅ Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9—you should feel a noticeable difference in strength.<br><br>✅ If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.<br> <br>If the motor is working properly, here's how to check the accessories:<br><br>✅ Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction. Video: <a href=\"https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\" rel=\"noreferrer\">https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0</a> <br><br>✅ Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.<br><br>✅ Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.<br><br>✅ Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.<br><hr>📸If the issue persists, we kindly request that you<span style=\"background-color: #d11db5; color: #2f3941;\"> </span><span style=\"background-color: rgb(209,29,181); color: rgb(47,57,65);\"><strong>capture photographs of the MOTORS and PARTS with the manufacturer information.</strong></span><br> <br><span style=\"background-color: rgb(209,29,181); color: rgb(47,57,65);\"><strong>In addition, please send us the order number of your accessories if your accessories were purchased separately through our official store.</strong></span><br><hr>If the problem persists, the pump may be faulty. We can apply to resend the new pump to you. <strong>Reissue pump colors are random and based on stock. </strong>Please let us know your address in the following format.<br> <br><strong>Full Name:</strong><br><strong>Street Address:</strong><br><strong>City:</strong><br><strong>State/Province:</strong><br><strong>Country:</strong><br><strong>Zip Code:</strong><br><strong>Phone Number:</strong><br><strong>How many faulty pump(s): 1 or 2?</strong><br> <br>We take your question very seriously, and your understanding and cooperation are very important to us—thank you for trusting us to make this right.<br> <br>Wish you all the best!<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>\n </div><br>\n <div style=\" font-size: 12px; line-height: 1.5; color: #49545c; padding-top: 10px; margin: 10px 0 14px;\">\n This email is a service from Momcozy. Delivered by <a href=\"https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification\" style=\"color: black;\" rel=\"noreferrer\">Zendesk</a>\n </div><br>\n <div>\n <div>On May 12, 2026 at 8:35:35 PM UTC, System <a href=\"mailto:support@momcozy.zendesk.com\" rel=\"noreferrer\">support@momcozy.zendesk.com</a> wrote:<br></div>\n <blockquote style=\"border-left-width: 1px; border-left-color: rgb(204,204,204); border-left-style: solid; padding-left: 1ex; margin: 0px 0px 0px 0.8ex;\"><div dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\"><p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">(04:25:25) iOS User 1977080743767658529: I have troubleshooting everything in one of my pumps will not section<br>(04:25:34) iOS User 1977080743767658529: I have troubleshooting everything in one of my pumps will not suction</p></div></blockquote>\n </div>\n\n<span style=\"color: #ffffff;\">[9JJE55-R0PLR]</span>\n\n<div style=\"display: none;\"> <div> </div></div></div></blockquote></div></div></div>",
"plain_body": "On Wed, May 13, 2026 at 3:45 AM Ruby (momcozy) <support@momcozy.zendesk.com> wrote:\n \n \n \n\n \n \n Hello,\n \nWe hope this email finds you well.\n \n We know how essential a dependable breast pump is for your breastfeeding journey, and we truly want to help you get this resolved as soon as possible. ❤️ \nTo better analyze the issue you're experiencing, please provide:\n \n1. The receipt that includes the ORDER DATE and the PUMP MODEL.\n2. A photo of the bottom of the motor to let us get the SN.\n3. UDI (Unique Device Identifier) information located on the bottom of the box.\n We've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?\n \nLet's start with two quick tests:\n\n✅ Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9—you should feel a noticeable difference in strength.\n\n✅ If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n \nIf the motor is working properly, here's how to check the accessories:\n\n✅ Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction. Video: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0 \n\n✅ Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n\n✅ Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n\n✅ Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n 📸If the issue persists, we kindly request that you capture photographs of the MOTORS and PARTS with the manufacturer information.\n \nIn addition, please send us the order number of your accessories if your accessories were purchased separately through our official store.\n If the problem persists, the pump may be faulty. We can apply to resend the new pump to you. Reissue pump colors are random and based on stock. Please let us know your address in the following format.\n \nFull Name:\nStreet Address:\nCity:\nState/Province:\nCountry:\nZip Code:\nPhone Number:\nHow many faulty pump(s): 1 or 2?\n \nWe take your question very seriously, and your understanding and cooperation are very important to us—thank you for trusting us to make this right.\n \nWish you all the best!\n \nBest regards,\nMomcozy Customer Support Team\n \n \n\n \n This email is a service from Momcozy. Delivered by Zendesk\n \n\n \n On May 12, 2026 at 8:35:35 PM UTC, System support@momcozy.zendesk.com wrote:\n \n (04:25:25) iOS User 1977080743767658529: I have troubleshooting everything in one of my pumps will not section\n(04:25:34) iOS User 1977080743767658529: I have troubleshooting everything in one of my pumps will not suction \n \n\n[9JJE55-R0PLR]",
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"body": "Hello,\n\nWe hope this email finds you well.\n\n\n#### We know how essential a dependable breast pump is for your breastfeeding journey, and we truly want to help you get this resolved as soon as possible. ❤️\n\n**To better analyze the issue you're experiencing, please provide:**\n\n**1. The receipt that includes the ORDER DATE and the PUMP MODEL.**\n**2. A photo of the bottom of the motor to let us get the SN.**\n**3. UDI (Unique Device Identifier) information located on the bottom of the box.**\n\n* * *\n**We've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?**\n\n**Let's start with two quick tests:**\n\n✅ Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9—you should feel a noticeable difference in strength.\n\n✅ If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n\nIf the motor is working properly, here's how to check the accessories:\n\n✅ Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction. Video: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\n\n✅ Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n\n✅ Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n\n✅ Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n\n* * *\n📸If the issue persists, we kindly request that you **capture photographs of the MOTORS and PARTS with the manufacturer information.**\n\n**In addition, please send us the order number of your accessories if your accessories were purchased separately through our official store.**\n\n* * *\nIf the problem persists, the pump may be faulty. We can apply to resend the new pump to you. **Reissue pump colors are random and based on stock.** Please let us know your address in the following format.\n\n**Full Name:**\n**Street Address:**\n**City:**\n**State/Province:**\n**Country:**\n**Zip Code:**\n**Phone Number:**\n**How many faulty pump(s): 1 or 2?**\n\nWe take your question very seriously, and your understanding and cooperation are very important to us—thank you for trusting us to make this right.\n\nWish you all the best!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We hope this email finds you well.<br> <br><h4 dir=\"auto\">We know how essential a dependable breast pump is for your breastfeeding journey, and we truly want to help you get this resolved as soon as possible. ❤️</h4> <br><span style=\"color: rgb(188,90,16);\"><strong>To better analyze the issue you're experiencing, please provide:</strong></span><br> <br><span style=\"color: rgb(188,90,16);\"><strong>1. The receipt that includes the ORDER DATE and the PUMP MODEL.</strong></span><br><span style=\"color: rgb(188,90,16);\"><strong>2. A photo of the bottom of the motor to let us get the SN.</strong></span><br><span style=\"color: rgb(188,90,16);\"><strong>3. UDI (Unique Device Identifier) information located on the bottom of the box.</strong></span><br><hr><span style=\"background-color: #F5D5D8;\"><strong>We've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?</strong></span><br> <br><span style=\"color: rgb(9,110,204);\"><strong>Let's start with two quick tests:</strong></span><br><br>✅ Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9—you should feel a noticeable difference in strength.<br><br>✅ If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.<br> <br>If the motor is working properly, here's how to check the accessories:<br><br>✅ Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction. Video: <a rel=\"noopener noreferrer\" href=\"https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\">https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0</a> <br><br>✅ Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.<br><br>✅ Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.<br><br>✅ Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.<br><hr>📸If the issue persists, we kindly request that you<span style=\"background-color: #D11DB5; color: #2F3941;\"> </span><span style=\"background-color: rgb(209,29,181); color: rgb(47,57,65);\"><strong>capture photographs of the MOTORS and PARTS with the manufacturer information.</strong></span><br> <br><span style=\"background-color: rgb(209,29,181); color: rgb(47,57,65);\"><strong>In addition, please send us the order number of your accessories if your accessories were purchased separately through our official store.</strong></span><br><hr>If the problem persists, the pump may be faulty. We can apply to resend the new pump to you. <strong>Reissue pump colors are random and based on stock. </strong>Please let us know your address in the following format.<br> <br><strong>Full Name:</strong><br><strong>Street Address:</strong><br><strong>City:</strong><br><strong>State/Province:</strong><br><strong>Country:</strong><br><strong>Zip Code:</strong><br><strong>Phone Number:</strong><br><strong>How many faulty pump(s): 1 or 2?</strong><br> <br>We take your question very seriously, and your understanding and cooperation are very important to us—thank you for trusting us to make this right.<br> <br>Wish you all the best!<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
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"body": "(22:34:49) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(22:34:56) iOS User 1977080743767658529: My right pump isnt working\n(22:35:08) Momcozy: Oh no, I’m sorry to hear your right pump isn’t working! To help you out, could you please let me know which Momcozy model you have? You can usually find the model number on the bottom of your pump or on the packaging box. Once I have that info, I’ll be able to guide you with the best solution!\n(22:35:36) iOS User 1977080743767658529: I have the mobile flow f6\n(22:35:51) Momcozy: For your Mobile Flow F6, please check the physical L/R switch on each motor—make sure one is set to L and the other to R for dual control. Also, look for the bilateral control button on the top of the control screen; when this is enabled, any changes to mode or level will apply to both pumps at once. Please note, I can’t confirm if these steps are specific to the F6 model, but they are helpful for Mobile Flow setups in general!\n(22:35:55) Momcozy: For your Mobile Flow F6, please check the physical L/R switch on each motor—make sure one is set to L and the other to R for dual control. Also, look for the bilateral control button on the top of the control screen; when this is enabled, any changes to mode or level will apply to both pumps at once. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n(22:36:11) iOS User 1977080743767658529: That won’t work.\n(22:36:16) Momcozy: I’m really sorry those steps didn’t fix the issue with your Mobile Flow F6. Don’t worry—I’ll make sure our specialist team steps in to help you out from here! Thank you for your patience, and we’ll get this sorted for you as soon as possible.\n(22:36:19) Momcozy: Could you please share your order number with me? This will help our specialist team assist you even faster! Thank you so much for your help!\n(22:36:29) iOS User 1977080743767658529: How do I find my order number?\n(22:36:37) Momcozy: You can usually find your order number in the confirmation email you received after your purchase, or by checking your order history in your account on our website or app. If you purchased from another retailer, their confirmation email or order details should have the order number too. Could you please take a look and let me know your order number? Thank you so much!\n(22:37:42) iOS User 1977080743767658529: 11949315\n(22:37:47) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n(22:37:47) Momcozy: Do you need me to contact the human customer service for you now?\n\nYES, NO\n(22:39:47) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n(22:39:47) Momcozy: How would you rate your experience?\n\n⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n(22:40:57) iOS User 1977080743767658529: I bought my pump through insurance using the aeroflow website. Here is my SKU number: SKU: BP238-NR71BA-A\n(22:41:08) Momcozy: Thank you for sharing your insurance and SKU details! How can I help you with your purchase today?\n(22:41:23) iOS User 1977080743767658529: My right pump is not working anymore\n(22:41:38) Momcozy: Let’s try a few things to get your right pump working again! For your Mobile Flow pump, please check the physical L/R switch on each motor—make sure one is set to L and the other to R for dual control. If the app shows both pumps on the same side, try toggling the L/R switch on the motor that’s showing incorrectly, and the app should update automatically. If your pump still isn’t responding, try holding the power button for more than 2 seconds, and make sure the charging points are clean. Sometimes, power or charging issues can cause the pump to be unresponsive. I can’t confirm if these steps are specific to the F6 model, but they’re helpful for Mobile Flow pumps in general!\n(22:41:42) Momcozy: Let’s try a few things to get your right pump working again! For your Mobile Flow F6, please check the L/R switch on each motor—make sure one is set to L and the other to R for dual control. If the app shows both pumps on the same side, try toggling the L/R switch on the motor that’s showing incorrectly, and the app should update automatically. Also, try holding the power button for more than 2 seconds, and make sure the charging points are clean. Sometimes, power or charging issues can cause the pump to be unresponsive. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n(22:41:49) Momcozy: I’m really sorry those steps didn’t fix the issue with your Mobile Flow F6. Don’t worry—I’ll arrange for our specialist team to assist you further and make sure you get the help you need!\n(22:41:52) iOS User 1977080743767658529: None of those things have worked.\n(22:41:53) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n(22:41:54) Momcozy: Do you need me to contact the human customer service for you now?\n\nYES, NO\n(22:42:02) iOS User 1977080743767658529: Yes\n(22:42:07) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER\n(22:42:14) iOS User 1977080743767658529: Leave a message\n(22:42:19) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:\n\n 1. Your order number (if you don't have one, you can leave it blank):\n 2. Product model/name:\n 3. Description of specific needs:\n\nWe will convert your message into a work order and synchronize it to the support team as soon as possible~\n\nPlease rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~\n\nThank you for using the online chat. Wish you a pleasant day.😊\n(22:43:07) iOS User 1977080743767658529: 1. SKU: BP238-NR71BA-A\nOrder: #2108072782\n2. m9 mobile flow \n3. One pump will not work",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(22:34:49) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(22:34:56) iOS User 1977080743767658529: My right pump isnt working\n<br>(22:35:08) Momcozy: Oh no, I’m sorry to hear your right pump isn’t working! To help you out, could you please let me know which Momcozy model you have? You can usually find the model number on the bottom of your pump or on the packaging box. Once I have that info, I’ll be able to guide you with the best solution!\n<br>(22:35:36) iOS User 1977080743767658529: I have the mobile flow f6\n<br>(22:35:51) Momcozy: For your Mobile Flow F6, please check the physical L/R switch on each motor—make sure one is set to L and the other to R for dual control. Also, look for the bilateral control button on the top of the control screen; when this is enabled, any changes to mode or level will apply to both pumps at once. Please note, I can’t confirm if these steps are specific to the F6 model, but they are helpful for Mobile Flow setups in general!\n<br>(22:35:55) Momcozy: For your Mobile Flow F6, please check the physical L/R switch on each motor—make sure one is set to L and the other to R for dual control. Also, look for the bilateral control button on the top of the control screen; when this is enabled, any changes to mode or level will apply to both pumps at once. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n<br>(22:36:11) iOS User 1977080743767658529: That won’t work.\n<br>(22:36:16) Momcozy: I’m really sorry those steps didn’t fix the issue with your Mobile Flow F6. Don’t worry—I’ll make sure our specialist team steps in to help you out from here! Thank you for your patience, and we’ll get this sorted for you as soon as possible.\n<br>(22:36:19) Momcozy: Could you please share your order number with me? This will help our specialist team assist you even faster! Thank you so much for your help!\n<br>(22:36:29) iOS User 1977080743767658529: How do I find my order number?\n<br>(22:36:37) Momcozy: You can usually find your order number in the confirmation email you received after your purchase, or by checking your order history in your account on our website or app. If you purchased from another retailer, their confirmation email or order details should have the order number too. Could you please take a look and let me know your order number? Thank you so much!\n<br>(22:37:42) iOS User 1977080743767658529: 11949315\n<br>(22:37:47) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n<br>(22:37:47) Momcozy: Do you need me to contact the human customer service for you now?</p>\n\n<p dir=\"auto\">YES, NO\n<br>(22:39:47) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n<br>(22:39:47) Momcozy: How would you rate your experience?</p>\n\n<p dir=\"auto\">⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n<br>(22:40:57) iOS User 1977080743767658529: I bought my pump through insurance using the aeroflow website. Here is my SKU number: SKU: BP238-NR71BA-A\n<br>(22:41:08) Momcozy: Thank you for sharing your insurance and SKU details! How can I help you with your purchase today?\n<br>(22:41:23) iOS User 1977080743767658529: My right pump is not working anymore\n<br>(22:41:38) Momcozy: Let’s try a few things to get your right pump working again! For your Mobile Flow pump, please check the physical L/R switch on each motor—make sure one is set to L and the other to R for dual control. If the app shows both pumps on the same side, try toggling the L/R switch on the motor that’s showing incorrectly, and the app should update automatically. If your pump still isn’t responding, try holding the power button for more than 2 seconds, and make sure the charging points are clean. Sometimes, power or charging issues can cause the pump to be unresponsive. I can’t confirm if these steps are specific to the F6 model, but they’re helpful for Mobile Flow pumps in general!\n<br>(22:41:42) Momcozy: Let’s try a few things to get your right pump working again! For your Mobile Flow F6, please check the L/R switch on each motor—make sure one is set to L and the other to R for dual control. If the app shows both pumps on the same side, try toggling the L/R switch on the motor that’s showing incorrectly, and the app should update automatically. Also, try holding the power button for more than 2 seconds, and make sure the charging points are clean. Sometimes, power or charging issues can cause the pump to be unresponsive. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n<br>(22:41:49) Momcozy: I’m really sorry those steps didn’t fix the issue with your Mobile Flow F6. Don’t worry—I’ll arrange for our specialist team to assist you further and make sure you get the help you need!\n<br>(22:41:52) iOS User 1977080743767658529: None of those things have worked.\n<br>(22:41:53) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n<br>(22:41:54) Momcozy: Do you need me to contact the human customer service for you now?</p>\n\n<p dir=\"auto\">YES, NO\n<br>(22:42:02) iOS User 1977080743767658529: Yes\n<br>(22:42:07) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!</p>\n\n<p dir=\"auto\">LEAVE A MESSAGE, TRY AGAIN LATER\n<br>(22:42:14) iOS User 1977080743767658529: Leave a message\n<br>(22:42:19) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:</p>\n\n<p dir=\"auto\"> 1. Your order number (if you don't have one, you can leave it blank):\n<br> 2. Product model/name:\n<br> 3. Description of specific needs:</p>\n\n<p dir=\"auto\">We will convert your message into a work order and synchronize it to the support team as soon as possible~</p>\n\n<p dir=\"auto\">Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~</p>\n\n<p dir=\"auto\">Thank you for using the online chat. Wish you a pleasant day.😊\n<br>(22:43:07) iOS User 1977080743767658529: 1. SKU: BP238-NR71BA-A\n<br>Order: <a href=\"/agent/tickets/2108072782\" target=\"_blank\" rel=\"ticket\">#2108072782</a>\n<br>2. m9 mobile flow \n<br>3. One pump will not work</p></div>",
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Also, look for the bilateral control button on the top of the control screen; when this is enabled, any changes to mode or level will apply to both pumps at once. Please note, I can’t confirm if these steps are specific to the F6 model, but they are helpful for Mobile Flow setups in general!\n\n(22:35:55) Momcozy: For your Mobile Flow F6, please check the physical L/R switch on each motor—make sure one is set to L and the other to R for dual control. Also, look for the bilateral control button on the top of the control screen; when this is enabled, any changes to mode or level will apply to both pumps at once. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n\n(22:36:11) iOS User 1977080743767658529: That won’t work.\n\n(22:36:16) Momcozy: I’m really sorry those steps didn’t fix the issue with your Mobile Flow F6. Don’t worry—I’ll make sure our specialist team steps in to help you out from here! Thank you for your patience, and we’ll get this sorted for you as soon as possible.\n\n(22:36:19) Momcozy: Could you please share your order number with me? This will help our specialist team assist you even faster! Thank you so much for your help!\n\n(22:36:29) iOS User 1977080743767658529: How do I find my order number?\n\n(22:36:37) Momcozy: You can usually find your order number in the confirmation email you received after your purchase, or by checking your order history in your account on our website or app. If you purchased from another retailer, their confirmation email or order details should have the order number too. Could you please take a look and let me know your order number? Thank you so much!\n\n(22:37:42) iOS User 1977080743767658529: 11949315\n\n(22:37:47) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n\n(22:37:47) Momcozy: Do you need me to contact the human customer service for you now? \n\n YES, NO\n\n(22:39:47) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n\n(22:39:47) Momcozy: How would you rate your experience? \n\n ⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n\n(22:40:57) iOS User 1977080743767658529: I bought my pump through insurance using the aeroflow website. Here is my SKU number: SKU: BP238-NR71BA-A\n\n(22:41:08) Momcozy: Thank you for sharing your insurance and SKU details! How can I help you with your purchase today?\n\n(22:41:23) iOS User 1977080743767658529: My right pump is not working anymore\n\n(22:41:38) Momcozy: Let’s try a few things to get your right pump working again! For your Mobile Flow pump, please check the physical L/R switch on each motor—make sure one is set to L and the other to R for dual control. If the app shows both pumps on the same side, try toggling the L/R switch on the motor that’s showing incorrectly, and the app should update automatically. If your pump still isn’t responding, try holding the power button for more than 2 seconds, and make sure the charging points are clean. Sometimes, power or charging issues can cause the pump to be unresponsive. I can’t confirm if these steps are specific to the F6 model, but they’re helpful for Mobile Flow pumps in general!\n\n(22:41:42) Momcozy: Let’s try a few things to get your right pump working again! For your Mobile Flow F6, please check the L/R switch on each motor—make sure one is set to L and the other to R for dual control. If the app shows both pumps on the same side, try toggling the L/R switch on the motor that’s showing incorrectly, and the app should update automatically. Also, try holding the power button for more than 2 seconds, and make sure the charging points are clean. Sometimes, power or charging issues can cause the pump to be unresponsive. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n\n(22:41:49) Momcozy: I’m really sorry those steps didn’t fix the issue with your Mobile Flow F6. Don’t worry—I’ll arrange for our specialist team to assist you further and make sure you get the help you need!\n\n(22:41:52) iOS User 1977080743767658529: None of those things have worked.\n\n(22:41:53) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n\n(22:41:54) Momcozy: Do you need me to contact the human customer service for you now? \n\n YES, NO\n\n(22:42:02) iOS User 1977080743767658529: Yes\n\n(22:42:07) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(22:42:14) iOS User 1977080743767658529: Leave a message\n\n(22:42:19) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n\n 1. Your order number (if you don't have one, you can leave it blank):\n\n 2. Product model/name:\n\n 3. 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