提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251689",
"subject": "Order never received - disappointed costumer",
"description": "Good Morning\nI ordered products thru your web site for my cousins baby shower- whish list.\n\nShe notified me yesterday that she never received the products and I paid and ordered it exactly a month ago. I am very disappointed costumer right now since my present is the only one is not delivered.\n\nI need a urgent help for this problem\n\norder number is JJ1605581\naskretovic@yahoo.com\nand for my cousin SEMINA ADZIC",
"status": "pending",
"priority": "normal",
"product_model": "",
"created_at": "2026-05-12T14:28:25Z",
"updated_at": "2026-05-13T07:46:51Z"
},
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"category_name": "Orders&Logistics::Shipping delayed due to exception",
"category_value": "orders_logistics__shipping_delayed_due_to_exception",
"category_zh": "异常导致发货延迟"
},
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{
"conversation_id": "57876264292121",
"type": "Comment",
"created_at": "2026-05-13T07:46:51Z",
"author_id": "50423635786905",
"author_name": "RT-CD-Feeding-Zephyra",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Albina,\n \nThank you for contacting us. We are here to help！\n \nWe have reviewed your order as well as your previous contact records with us.\n \nOur colleagues have processed your order, and your package is currently in transit.\n \n5-Inch Dual-mode Smart Baby Monitor\nTracking Number: 9235990361147021702519\nTracking Link: USPS.com® - USPS Tracking® Results\n \n2-in-1 Electric Baby Swing\nTracking Number: 871703902765\nTracking Link: https://www.fedex.com/fedextrack/?trknbr=871703902765&trkqual=12030~871703902765~FDEG\n \nIf you have any questions, feel free to reach out — we’re always happy to assist.\n \nThanks again for your patience and support. We look forward to getting everything sorted for you!\n \nWarm regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57852233242137",
"type": "Comment",
"created_at": "2026-05-12T14:28:25Z",
"author_id": "57852246624793",
"author_name": "albina sabovic",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Good Morning \n I ordered products thru your web site for my cousins baby shower- whish list.\n\nShe notified me yesterday that she never received the products and I paid and ordered it exactly a month ago. I am very disappointed costumer right now since my present is the only one is not delivered.\n\nI need a urgent help for this problem\n\norder number is JJ1605581\naskretovic@yahoo.com\nand for my cousin SEMINA ADZIC"
}
]
}
ticket_raw_json
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"assignee_id": 50423635786905,
"created": "2026-05-12T14:28:25Z",
"subject": "Order never received - disappointed costumer",
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}
],
"ticket": {
"id": 1251689,
"subject": "Order never received - disa...",
"description": "Good Morning\nI ordered products thru your web site for my cousins baby shower- whish list.\n\nShe notified me yesterday that she never received the products and I paid and ordered it exactly a month ago. I am very disappointed costumer right now since my present is the only one is not delivered.\n\nI need a urgent help for this problem\n\norder number is JJ1605581\naskretovic@yahoo.com\nand for my cousin SEMINA ADZIC",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1251689.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57876264292121,
"body": "Dear Albina,\n \nThank you for contacting us. We are here to help！\n \nWe have reviewed your order as well as your previous contact records with us.\n \nOur colleagues have processed your order, and your package is currently in transit.\n \n5-Inch Dual-mode Smart Baby Monitor\nTracking Number: 9235990361147021702519\nTracking Link: USPS.com® - USPS Tracking® Results\n \n2-in-1 Electric Baby Swing\nTracking Number: 871703902765\nTracking Link: https://www.fedex.com/fedextrack/?trknbr=871703902765&trkqual=12030~871703902765~FDEG\n \nIf you have any questions, feel free to reach out — we’re always happy to assist.\n \nThanks again for your patience and support. We look forward to getting everything sorted for you!\n \nWarm regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T07:46:51Z",
"author_id": 50423635786905,
"public": true
}
}
}
conversation_raw_json
{
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{
"id": 57876264292121,
"type": "Comment",
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"body": "Dear Albina,\n\nThank you for contacting us. We are here to help！\n\nWe have reviewed your order as well as your previous contact records with us.\n\nOur colleagues have processed your order, and your package is currently in transit.\n\n5-Inch Dual-mode Smart Baby Monitor\nTracking Number: 9235990361147021702519\nTracking Link: USPS.com® - USPS Tracking® Results\n\n2-in-1 Electric Baby Swing\nTracking Number: 871703902765\nTracking Link: https://www.fedex.com/fedextrack/?trknbr=871703902765&trkqual=12030~871703902765~FDEG\n\nIf you have any questions, feel free to reach out — we’re always happy to assist.\n\nThanks again for your patience and support. We look forward to getting everything sorted for you!\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Albina,<br> <br>Thank you for contacting us. We are here to help！<br> <br>We have reviewed your order as well as your previous contact records with us.<br> <br>Our colleagues have processed your order, and your package is currently in transit.<br> <br>5-Inch Dual-mode Smart Baby Monitor<br>Tracking Number: 9235990361147021702519<br>Tracking Link: <a rel=\"noopener noreferrer\" href=\"https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9235990361147021702519\">USPS.com® - USPS Tracking® Results</a><br> <br>2-in-1 Electric Baby Swing<br>Tracking Number: 871703902765<br>Tracking Link: <a rel=\"noopener noreferrer\" href=\"https://www.fedex.com/fedextrack/?trknbr=871703902765&trkqual=12030~871703902765~FDEG\">https://www.fedex.com/fedextrack/?trknbr=871703902765&trkqual=12030~871703902765~FDEG</a><br> <br>If you have any questions, feel free to reach out — we’re always happy to assist.<br> <br>Thanks again for your patience and support. We look forward to getting everything sorted for you!<br> <br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Albina,\n \nThank you for contacting us. We are here to help！\n \nWe have reviewed your order as well as your previous contact records with us.\n \nOur colleagues have processed your order, and your package is currently in transit.\n \n5-Inch Dual-mode Smart Baby Monitor\nTracking Number: 9235990361147021702519\nTracking Link: USPS.com® - USPS Tracking® Results\n \n2-in-1 Electric Baby Swing\nTracking Number: 871703902765\nTracking Link: https://www.fedex.com/fedextrack/?trknbr=871703902765&trkqual=12030~871703902765~FDEG\n \nIf you have any questions, feel free to reach out — we’re always happy to assist.\n \nThanks again for your patience and support. We look forward to getting everything sorted for you!\n \nWarm regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57876264291993,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
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"source": {
"from": {},
"to": {
"address": "barsnowlinda@yahoo.com",
"name": "albina sabovic"
},
"rel": null
}
},
"created_at": "2026-05-13T07:46:51Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
"latitude": -4.5833,
"longitude": 55.6667
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{
"id": 57852233242137,
"type": "Comment",
"author_id": 57852246624793,
"body": "Good Morning\n\n\n\nI ordered products thru your web site for my cousins baby shower- whish list.\n\nShe notified me yesterday that she never received the products and I paid and ordered it exactly a month ago. I am very disappointed costumer right now since my present is the only one is not delivered.\n\nI need a urgent help for this problem\n\norder number is JJ1605581\naskretovic@yahoo.com\nand for my cousin SEMINA ADZIC",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div style=\" font-size: 16px;\"><div dir=\"ltr\">Good Morning</div><div dir=\"ltr\"><br></div><div dir=\"ltr\">I ordered products thru your web site for my cousins baby shower- whish list.<br><br>She notified me yesterday that she never received the products and I paid and ordered it exactly a month ago. I am very disappointed costumer right now since my present is the only one is not delivered.<br><br>I need a urgent help for this problem<br><br>order number is JJ1605581<br>askretovic@yahoo.com<br>and for my cousin SEMINA ADZIC<br><br><br></div></div></div>",
"plain_body": "Good Morning \n I ordered products thru your web site for my cousins baby shower- whish list.\n\nShe notified me yesterday that she never received the products and I paid and ordered it exactly a month ago. I am very disappointed costumer right now since my present is the only one is not delivered.\n\nI need a urgent help for this problem\n\norder number is JJ1605581\naskretovic@yahoo.com\nand for my cousin SEMINA ADZIC",
"public": true,
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"audit_id": 57852233242009,
"locale": "en",
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"name": "albina sabovic",
"original_recipients": [
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"support@momcozy.com"
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},
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"address": "support@momcozy.com"
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}
},
"created_at": "2026-05-12T14:28:25Z",
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"client": "WebService/1.1.25725 YMailNovation",
"email_id": "01KRE9DHVXDXW1RTZJP01XHVWC",
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"name": "RT-CD-Feeding-Zephyra",
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"created_at": "2025-09-05T02:51:08Z",
"updated_at": "2026-05-14T01:44:35Z",
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