更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251601",
"subject": "Follow-up on BM04 Replacement Device",
"description": "This is a follow-up to your previous request #1148819 \"Warranty Request – Momcozy ...\"\n\nHello Momcozy Support Team,\n\nI hope you are doing well.\n\nI would like to kindly follow up regarding the status of my BM04 replacement device. I wanted to ask if there have been any updates on availability.\n\nCould you please let me know whether the baby monitor is back in stock yet and, if so, when the replacement shipment might be expected?\n\nThank you very much in advance for your reply.\n\nKind regards,\nLiliana Bely\n\nMomcozy support schrieb am Sa. 11. Apr. 2026 um 06:02:\n\nHi Liliana Bely,\n\nThis is an automated system message.\n\nHope your day is going well! We will close this ticket if no further assistance is needed at this time, and you’re always welcome to reach out to us again for any follow-up needs.\n\nIf you still require our support with this issue, simply reply directly to this email and we will continue to follow up for you. For new inquiries, feel free to send us a new email—we’re always here to help!\n\nA copy of the latest update for your reference:\n\nDear Liliana Bely,\n \nThank you for your reply and for your patience. We have recorded your replacement request for the BM04 device and will contact you by email as soon as it is back in stock.\n \nWe would like to inform you in advance that our system may automatically close your ticket after a period of inactivity. However, this does not mean your issue is considered resolved. You are always welcome to reply to this email or contact us again at any time if you have additional questions or concerns.\n \nThank you for your understanding and support.\n \nKind regards,\n \nMomcozy Support Team\n\nWarm regards,\nThe Momcozy Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\nOn April 7, 2026 at 10:38:34 PM UTC, Liliana Bely lilianamp63@gmail.com wrote:\n\n}\nDear Momcozy Support Team,\n\nthank you for your response and your offer.\n\nI appreciate the option, however I would prefer to receive the replacement device (BM04) instead of a cash code.\n\nAs previously discussed, I am willing to wait until the item is back in stock.\n\nI would kindly ask you to keep my replacement request open and inform me once the device becomes available again.\n\nThank you very much for your understanding and support.\n\nKind regards,\nLiliana Bely\n\nMomcozy support schrieb am Di. 7. Apr. 2026 um 15:01:\nOn April 7, 2026 at 10:37:10 PM UTC, Liliana Bely lilianamp63@gmail.com wrote:\n\n}\nDear Momcozy Support Team,\n\nthank you for your response and your offer.\n\nI appreciate the option, however I would prefer to receive the replacement device (BM04) instead of a cash code.\n\nAs previously discussed, I am willing to wait until the item is back in stock.\n\nI would kindly ask you to keep my replacement request open and inform me once the device becomes available again.\n\nThank you very much for your understanding and support.\n\nKind regards,\nLiliana Bely \n\nRT-Lisalin (Momcozy support) schrieb am So. 5. Apr. 2026 um 14:25:\n\nHi there,\n \nGood day!\n \nThank you for the response.\n \nWe truly apologize for the inconvenience, but unfortunately, we don't have an exact timeline for when the item will be back in stock and we can't ship the device from other warehouse currently.\n \nIf you prefer not to wait for the restock, we can apply for a 60USD cash code for you — this is the maximum amount we are able to approve at this time. A cash code is like a discount code you can use in our official website. This isn't much but if you agree, please send us your full name and email address.\n \nThank you for your patience and understanding.\n \nLooking forward to your reply.\n \nBest regards,\n \nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\nOn April 3, 2026 at 10:36:57 AM UTC, Liliana Bely lilianamp63@gmail.com wrote:\n\nDear Momcozy Support Team,\n\nthank you for your update.\n\nI understand that the BM04 is currently out of stock in Germany. I am willing to wait for the same model.\n\nHowever, I would like to kindly ask if it would be possible to ship the BM04 from another warehouse or location, if available.\n\nIf not, I would appreciate it if you could provide an estimated timeframe for when the item will be back in stock.\n\nThank you very much for your support and assistance.\n\nKind regards,\nLiliana Bely\n\nRT-Lisalin (Momcozy support) schrieb am Fr. 3. Apr. 2026 um 12:24:\n\nHi Liliana Bely,\n \nGood day.\n \nWe regret to inform you that this device is currently out of stock in Germany, and we do not have a confirmed restock date.\n \nIf you are willing to wait, we will ship it to you as soon as it becomes available.\n \nThank you for your understanding and patience.\n \nBest regards,\n \nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\nOn April 3, 2026 at 4:50:05 AM UTC, Liliana Bely lilianamp63@gmail.com wrote:\n\nDear Momcozy Support Team,\n\nthank you very much for your kind support and for offering a replacement.\n\nI would like to proceed.\n\nPlease find my delivery details below:\n\nFull Name: Liliana Bely\n\nStreet Address: Zum Kreuzstein 1 (https://www.google.com/maps/search/Zum+Kreuzstein+1?entry=gmail&source=g)\n\nCity: Lengede\n\nState: Niedersachsen \n\nCountry: Germany\n\nZipcode: 38268\n\nContact Number: +4917621483670\n\nEmail address: lilianamp63@gmail.com\n\nThank you again for your assistance.\n\nKind regards,\n\nLiliana Bely\n\nRT-Lisalin (Momcozy support) schrieb am Fr. 3. Apr. 2026 um 04:50:\n\nHi Liliana Bely,\n \nThank you for providing the videos.\n \nNormally, we require an order number to verify warranty service.\n \nHowever, since you are unable to provide one, we will process a one-time special replacement for you as a gesture of goodwill and to ensure a better user experience. Please note that the replacement item will not be covered under our warranty.\n \nIf you'd like to proceed, please confirm your delivery address as below format:\n \nFull Name:\n \nStreet Address:\n \nCity:\n \nState:\n \nCountry:\n \nZipcode:\n \nContact Number:\n \nEmail address:\n \nWe'll act immediately upon your confirmation.\n \nBest regards,\n \nMomcozy Customer Support Team\n \n \n\nThis email is a service from Momcozy. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\nOn April 2, 2026 at 11:04:05 AM UTC, Liliana Bely lilianamp63@gmail.com wrote:\n\nHello,\n\nIMG_3447.jpeg (https://drive.google.com/file/d/1_2ebK2Qm5_khFsfkA1WiID9dx72H8Vrl)\n\nBest regards,\nLiliana Bely\n\nRT-Lisalin (Momcozy support) schrieb am Do. 2. Apr. 2026 um 10:16:\n\nHi Liliana Bely,\n \nGood day.\n \nCan you please provide a photo showing the SN number displayed on the bottom of the machine? \n \nMeanwhile, please record a video while trying the above troubleshooting for us to better identify the issue.\n \nWe'll provide you with the most suitable solution once receive your reply.\n \nBest regards,\nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\nOn April 1, 2026 at 11:12:37 PM UTC, Liliana Bely lilianamp63@gmail.com wrote:\n\nDear Momcozy Support Team,\n\nthank you for your response.\n\nI have followed all the troubleshooting steps you suggested:\n\n*\n\nI tested the device with different 5V/2A power adapters and cables\n\n*\n\nI tried resetting the monitor by holding the power button for 8 seconds\n\nAdditionally, I noticed that the charging indicator light turns on when the device is plugged in, so it appears to receive power. However, the screen does not turn on at all and the monitor remains completely unresponsive.\n\nUnfortunately, the issue still persists.\n\nSince the product was new and only used for a very short time, I believe this is a defect.\n\nI understand your note regarding authorized sellers, however as the product was originally purchased as a gift and was new and sealed, I kindly ask if there is still a possibility for support in this case.\n\nCould you please advise on the next steps regarding repair or replacement?\n\nThank you very much for your help.\n\nKind regards,\n\nLiliana Bely\n\nKate (Momcozy support) schrieb am Do. 2. Apr. 2026 um 00:58:\n\nOn April 5, 2026 at 12:25:24 PM UTC, RT-Lisalin support@momcozy.com wrote:\n\nHi there,\n \nGood day!\n \nThank you for the response.\n \nWe truly apologize for the inconvenience, but unfortunately, we don't have an exact timeline for when the item will be back in stock and we can't ship the device from other warehouse currently.\n \nIf you prefer not to wait for the restock, we can apply for a 60USD cash code for you — this is the maximum amount we are able to approve at this time. A cash code is like a discount code you can use in our official website. This isn't much but if you agree, please send us your full name and email address.\n \nThank you for your patience and understanding.\n \nLooking forward to your reply.\n \nBest regards,\n \nMomcozy Customer Support Team\n\n[WM2M99-X3Z02]",
"status": "pending",
"priority": "normal",
"product_model": "",
"created_at": "2026-05-12T14:00:15Z",
"updated_at": "2026-05-14T01:59:08Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "BM04当前德国不能发货，可以发货时要为用户补发一台BM04\n\nFull Name: Liliana Bely\n\nStreet Address: Zum Kreuzstein 1\n\nCity: Lengede\n\nState: Niedersachsen \n\nCountry: Germany\n\nZipcode: 38268\n\nContact Number: +4917621483670\n\nEmail address: lilianamp63@gmail.com",
"agents_notes": "BM04当前德国不能发货，可以发货时要为用户补发一台BM04\n\nFull Name: Liliana Bely\n\nStreet Address: Zum Kreuzstein 1\n\nCity: Lengede\n\nState: Niedersachsen \n\nCountry: Germany\n\nZipcode: 38268\n\nContact Number: +4917621483670\n\nEmail address: lilianamp63@gmail.com",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to power on",
"category_value": "cpi__unable_to_power_on",
"category_zh": "无法开机"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 3,
"email": 1
}
},
"messages": [
{
"conversation_id": "57899379707929",
"type": "Comment",
"created_at": "2026-05-14T01:59:08Z",
"author_id": "51918339557017",
"author_name": "RT-CD-Nursing-Jackson",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi there,\n \nHope everything is going well.\n \nThank you for confirming your address is still valid; we have successfully recorded it.\n \nWe will arrange for a replacement BM04 monitor for you immediately.\n \n Estimated dispatch time: 1-2 business days \n Estimated delivery time: 7-12 business days after dispatch \nYou will receive feedback emails from our system regarding your service experience. If you are satisfied with our service, we hope you will leave us valuable positive feedback. Your recognition means a lot to us.\n \nThank you again for your patience and understanding. Have a nice day!\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57881334637849",
"type": "Comment",
"created_at": "2026-05-13T10:09:15Z",
"author_id": "56568908370329",
"author_name": "Liliana Bely",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello Momcozy Support Team, \n Thank you for your update. \n I confirm that my delivery address is still correct. Please find my details below: \n Name: Liliana Bely\n\nAddress: Zum Kreuzstein 1\n\n38268 Lengede\n\nGermany (Deutschland) \n Phone number: 0178 5472183 \n Please proceed with the shipment of the replacement device. \n Thank you very much for your support. \n Kind regards,\n\nLiliana Bely \n\n \n \n Jackson (Momcozy support) schrieb am Mi. 13. Mai 2026 um 08:48:"
},
{
"conversation_id": "57874040160537",
"type": "Comment",
"created_at": "2026-05-13T06:48:11Z",
"author_id": "51918339557017",
"author_name": "RT-CD-Nursing-Jackson",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi there,\n \nHope everything is going well.\n \nThank you for your patience. We are pleased to inform you that the BM04 monitor you requested has arrived.\n \nTo expedite the reshipment process, please confirm: Is the shipping address you provided previously still valid?\n \nIf the address has changed, please provide the new detailed address (including recipient's name, detailed address, and postal code) and contact phone number.\n \nOnce we receive your confirmation, we will arrange shipment immediately.\n \nThank you again for your understanding and support. We look forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57851645858329",
"type": "Comment",
"created_at": "2026-05-12T14:00:15Z",
"author_id": "56568908370329",
"author_name": "Liliana Bely",
"author_role": "end-user",
"sender_type": "customer",
"channel": "web",
"public": true,
"recording_type": "",
"text": "This is a follow-up to your previous request #1148819 \"Warranty Request – Momcozy ...\" \n\n Hello Momcozy Support Team, \n I hope you are doing well. \n I would like to kindly follow up regarding the status of my BM04 replacement device. I wanted to ask if there have been any updates on availability. \n Could you please let me know whether the baby monitor is back in stock yet and, if so, when the replacement shipment might be expected? \n Thank you very much in advance for your reply. \n Kind regards,\n\nLiliana Bely \n\n \n \n Momcozy support schrieb am Sa. 11. Apr. 2026 um 06:02:"
}
]
}
翻译 JSON
{
"translated_subject": "关于 BM04 更换设备的跟进",
"translated_description": "这是对您之前请求 #1148819 “保修请求 – Momcozy ...” 的跟进。\n\n您好 Momcozy 支持团队，\n\n希望您一切都好。\n\n我想就我的 BM04 更换设备的状态进行跟进。我想询问一下供应情况是否有任何更新。\n\n能否请您告诉我婴儿监视器是否已经到货，如果已经到货，预计什么时候可以安排补发？\n\n非常感谢您的回复。\n\n诚挚的问候，\nLiliana Bely\n\nMomcozy support 于 2026年4月11日（周六）06:02 写道：\n\n您好 Liliana Bely，\n\n这是一条系统自动消息。\n\n祝您今天过得愉快！如果目前不需要进一步的帮助，我们将关闭此工单，欢迎您随时因任何后续需求再次联系我们。\n\n如果您仍需要我们就此问题提供支持，只需直接回复此邮件，我们将继续为您跟进。对于新的咨询，请随时向我们发送新邮件——我们随时为您提供帮助！\n\n以下是最新更新的副本供您参考：\n\n亲爱的 Liliana Bely，\n \n感谢您的回复和耐心等待。我们已记录了您对 BM04 设备的更换请求，一旦到货，我们将立即通过电子邮件与您联系。\n \n我们想提前告知您，我们的系统可能会在一段时间无活动后自动关闭您的工单。但是，这并不意味着您的问题已被视为解决。如果您有其他问题或疑虑，欢迎随时回复此邮件或再次联系我们。\n \n感谢您的理解与支持。\n \n顺颂商祺，\n \nMomcozy 支持团队\n\n此致，\nMomcozy 支持团队\n\n本邮件由 Momcozy 提供服务。由 Zendesk 送达 (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\n2026年4月7日 10:38:34 UTC，Liliana Bely lilianamp63@gmail.com 写道：\n\n亲爱的 Momcozy 支持团队，\n\n感谢您的回复和提议。\n\n我感谢这个选项，但我更希望收到更换设备 (BM04) 而不是现金码。\n\n正如之前讨论过的，我愿意等待直到有货。\n\n恳请您保留我的更换请求，并在设备再次到货时通知我。\n\n非常感谢您的理解与支持。\n\n诚挚的问候，\nLiliana Bely\n\nMomcozy support 于 2026年4月7日（周二）15:01 写道：\n2026年4月7日 10:37:10 UTC，Liliana Bely lilianamp63@gmail.com 写道：\n\n亲爱的 Momcozy 支持团队，\n\n感谢您的回复和提议。\n\n我感谢这个选项，但我更希望收到更换设备 (BM04) 而不是现金码。\n\n正如之前讨论过的，我愿意等待直到有货。\n\n恳请您保留我的更换请求，并在设备再次到货时通知我。\n\n非常感谢您的理解与支持。\n\n诚挚的问候，\nLiliana Bely \n\nRT-Lisalin (Momcozy support) 于 2026年4月5日（周日）14:25 写道：\n\n您好，\n \n祝好！\n \n感谢您的回复。\n \n我们对给您带来的不便深表歉意，但不幸的是，我们目前没有该物品补货的确切时间表，且目前无法从其他仓库运送该设备。\n \n如果您不想等待补货，我们可以为您申请 60 美元的现金码——这是我们目前能够批准的最大金额。现金码就像折扣码一样，您可以在我们的官方网站上使用。虽然不多，但如果您同意，请向我们发送您的全名和电子邮件地址。\n \n感谢您的耐心与理解。\n \n期待您的回复。\n \n顺颂商祺，\n \nMomcozy 客户支持团队\n\n本邮件由 Momcozy 提供服务。由 Zendesk 送达 (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\n2026年4月3日 10:36:57 UTC，Liliana Bely lilianamp63@gmail.com 写道：\n\n亲爱的 Momcozy 支持团队，\n\n感谢您的更新。\n\n我了解到 BM04 目前在德国缺货。我愿意等待同一型号。\n\n但是，我想请问是否可以从其他仓库或地点运送 BM04（如果有的话）。\n\n如果没有，如果您能提供该物品预计补货的时间范围，我将不胜感激。\n\n非常感谢您的支持与帮助。\n\n诚挚的问候，\nLiliana Bely\n\nRT-Lisalin (Momcozy support) 于 2026年4月3日（周五）12:24 写道：\n\n您好 Liliana Bely，\n \n祝好。\n \n我们很遗憾地通知您，该设备目前在德国缺货，且我们没有确定的补货日期。\n \n如果您愿意等待，一旦到货我们将立即为您发货。\n \n感谢您的理解与耐心。\n \n顺颂商祺，\n \nMomcozy 客户支持团队\n\n本邮件由 Momcozy 提供服务。由 Zendesk 送达 (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\n2026年4月3日 04:50:05 UTC，Liliana Bely lilianamp63@gmail.com 写道：\n\n亲爱的 Momcozy 支持团队，\n\n非常感谢您的亲切支持和提供更换设备的建议。\n\n我想继续办理。\n\n请在下方查看我的收货详情：\n\n全名 (Full Name): Liliana Bely\n\n街道地址 (Street Address): Zum Kreuzstein 1 (https://www.google.com/maps/search/Zum+Kreuzstein+1?entry=gmail&source=g)\n\n城市 (City): Lengede\n\n州/省 (State): Niedersachsen \n\n国家 (Country): Germany\n\n邮编 (Zipcode): 38268\n\n联系电话 (Contact Number): +4917621483670\n\n电子邮件地址 (Email address): lilianamp63@gmail.com\n\n再次感谢您的帮助。\n\n诚挚的问候，\n\nLiliana Bely\n\nRT-Lisalin (Momcozy support) 于 2026年4月3日（周五）04:50 写道：\n\n您好 Liliana Bely，\n \n感谢您提供视频。\n \n通常情况下，我们需要订单号来验证保修服务。\n \n但是，由于您无法提供订单号，作为善意的表示并为了确保更好的用户体验，我们将为您办理一次性特殊更换。请注意，更换后的物品将不再享受我们的保修服务。\n \n如果您想继续，请按以下格式确认您的收货地址：\n \n全名：\n \n街道地址：\n \n城市：\n \n州/省：\n \n国家：\n \n邮编：\n \n联系电话：\n \n电子邮件地址：\n \n收到您的确认后，我们将立即采取行动。\n \n顺颂商祺，\n \nMomcozy 客户支持团队\n \n \n\n本邮件由 Momcozy 提供服务。由 Zendesk 送达 (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\n2026年4月2日 11:04:05 UTC，Liliana Bely lilianamp63@gmail.com 写道：\n\n您好，\n\nIMG_3447.jpeg (https://drive.google.com/file/d/1_2ebK2Qm5_khFsfkA1WiID9dx72H8Vrl)\n\n诚挚的问候，\nLiliana Bely\n\nRT-Lisalin (Momcozy support) 于 2026年4月2日（周四）10:16 写道：\n\n您好 Liliana Bely，\n \n祝好。\n \n能否请您提供一张显示机器底部 SN 编号的照片？\n \n同时，请在尝试上述故障排除步骤时录制一段视频，以便我们更好地识别问题。\n \n收到您的回复后，我们将为您提供最合适的解决方案。\n \n顺颂商祺，\nMomcozy 客户支持团队\n\n本邮件由 Momcozy 提供服务。由 Zendesk 送达 (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\n2026年4月1日 11:12:37 UTC，Liliana Bely lilianamp63@gmail.com 写道：\n\n亲爱的 Momcozy 支持团队，\n\n感谢您的回复。\n\n我已按照您建议的所有故障排除步骤进行了操作：\n\n*\n\n我使用不同的 5V/2A 电源适配器和电缆测试了设备\n\n*\n\n我尝试通过按住电源按钮 8 秒来重置显示器\n\n此外，我注意到设备插入电源时充电指示灯会亮起，因此看起来是有电的。然而，屏幕完全不亮，显示器仍然完全没有反应。\n\n遗憾的是，问题仍然存在。\n\n由于产品是全新的且仅使用了很短时间，我认为这是缺陷。\n\n我理解您关于授权卖家的说明，但由于该产品最初是作为礼物购买的，且是全新的原封包装，我想请问在这种情况下是否仍有获得支持的可能。\n\n您能就维修或更换的后续步骤提供建议吗？\n\n非常感谢您的帮助。\n\n诚挚的问候，\n\nLiliana Bely\n\nKate (Momcozy support) 于 2026年4月2日（周四）00:58 写道：\n\n2026年4月5日 12:25:24 UTC，RT-Lisalin support@momcozy.com 写道：\n\n您好，\n \n祝好！\n \n感谢您的回复。\n \n我们对给您带来的不便深表歉意，但不幸的是，我们目前没有该物品补货的确切时间表，且目前无法从其他仓库运送该设备。\n \n如果您不想等待补货，我们可以为您申请 60 美元的现金码——这是我们目前能够批准的最大金额。现金码就像折扣码一样，您可以在我们的官方网站上使用。虽然不多，但如果您同意，请向我们发送您的全名和电子邮件地址。\n \n感谢您的耐心与理解。\n \n期待您的回复。\n \n顺颂商祺，\n \nMomcozy 客户支持团队\n\n[WM2M99-X3Z02]",
"translated_agents_notes": "BM04当前德国不能发货，可以发货时要为用户补发一台BM04\n\n全名: Liliana Bely\n\n街道地址: Zum Kreuzstein 1\n\n城市: Lengede\n\n州/省: Niedersachsen \n\n国家: Germany\n\n邮编: 38268\n\n联系电话: +4917621483670\n\n电子邮件地址: lilianamp63@gmail.com",
"translated_category_label": "无法开机",
"translated_messages": [
{
"conversation_id": "57899379707929",
"created_at": "2026-05-14T01:59:08Z",
"sender_type": "agent",
"author_name": "RT-CD-Nursing-Jackson",
"channel": "web",
"translated_text": "您好，\n \n希望一切顺利。\n \n感谢您确认地址仍然有效；我们已成功记录。\n \n我们将立即为您安排补发 BM04 监视器。\n \n 预计发货时间：1-2 个工作日 \n 预计送达时间：发货后 7-12 个工作日 \n您将收到来自我们系统的关于服务体验的反馈邮件。如果您对我们的服务感到满意，希望您能给我们留下宝贵的正面反馈。您的认可对我们意义重大。\n \n再次感谢您的耐心与理解。祝您度过愉快的一天！\n \n顺颂商祺，\nMomcozy 客户支持团队"
},
{
"conversation_id": "57881334637849",
"created_at": "2026-05-13T10:09:15Z",
"sender_type": "customer",
"author_name": "Liliana Bely",
"channel": "email",
"translated_text": "您好 Momcozy 支持团队，\n 感谢您的更新。\n 我确认我的收货地址仍然正确。请在下方查看我的详情：\n 姓名：Liliana Bely\n\n地址：Zum Kreuzstein 1\n\n38268 Lengede\n\n德国 (Deutschland) \n 电话号码：0178 5472183 \n 请继续安排更换设备的运输。\n 非常感谢您的支持。\n 诚挚的问候，\n\nLiliana Bely \n\n \n \n Jackson (Momcozy support) 于 2026年5月13日（周三）08:48 写道："
},
{
"conversation_id": "57874040160537",
"created_at": "2026-05-13T06:48:11Z",
"sender_type": "agent",
"author_name": "RT-CD-Nursing-Jackson",
"channel": "web",
"translated_text": "您好，\n \n希望一切顺利。\n \n感谢您的耐心等待。我们很高兴地通知您，您申请的 BM04 监视器已经到货。\n \n为了加快补发流程，请确认：您之前提供的收货地址是否仍然有效？\n \n如果地址已变更，请提供新的详细地址（包括收件人姓名、详细地址和邮政编码）及联系电话。\n \n一旦收到您的确认，我们将立即安排发货。\n \n再次感谢您的理解与支持。我们期待您的回复。\n \n顺颂商祺，\nMomcozy 客户支持团队"
},
{
"conversation_id": "57851645858329",
"created_at": "2026-05-12T14:00:15Z",
"sender_type": "customer",
"author_name": "Liliana Bely",
"channel": "web",
"translated_text": "这是对您之前请求 #1148819 “保修请求 – Momcozy ...” 的跟进。\n\n 您好 Momcozy 支持团队，\n 我希望您一切都好。\n 我想就我的 BM04 更换设备的状态进行跟进。我想询问一下供应情况是否有任何更新。\n 能否请您告诉我婴儿监视器是否已经到货，如果已经到货，预计什么时候可以安排补发？\n 非常感谢您的回复。\n 诚挚的问候，\n\nLiliana Bely \n\n \n \n Momcozy support 于 2026年4月11日（周六）06:02 写道："
}
],
"chinese_reading_text": "【标题】：关于 BM04 更换设备的跟进\n【既有分类】：无法开机 (CPI::Unable to power on)\n【客服备注】：BM04目前德国缺货，有货后需为用户补发。收件人：Liliana Bely, 地址：Zum Kreuzstein 1, 38268 Lengede, Germany, 电话：+4917621483670。\n【描述摘要】：用户针对之前的保修请求（#1148819）进行跟进，询问 BM04 监视器补货及补发进度。历史记录显示，用户曾因设备无法开机且无法提供订单号（礼品），客服作为特殊关照同意更换。曾因德国缺货提供 60 美元代金券，但用户坚持等待 BM04 补货。\n【会话记录】：\n1. (2026-05-12 客户) 询问 BM04 是否到货以及何时发货。\n2. (2026-05-13 客服 Jackson) 通知 BM04 已到货，请用户确认原收货地址是否有效。\n3. (2026-05-13 客户) 确认地址正确并提供了电话 0178 5472183，要求尽快发货。\n4. (2026-05-14 客服 Jackson) 确认地址已记录，将立即安排 BM04 发货，预计 1-2 天内发出，7-12 天送达。",
"translation_notes": [
"原文描述部分包含了非常长的历史邮件往来，已逐条翻译。",
"用户在不同邮件中提供的电话号码略有差异（+4917621483670 和 0178 5472183），翻译中已保留原样。",
"确认了设备型号为 BM04，处理方案为特殊一次性换货（无二次保修）。"
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "unknown",
"name": "Unknown"
},
{
"id": 33749938239513,
"value": "electrical__baby_monitor__bm04",
"name": "electrical::Baby Monitor::BM04"
},
{
"id": 34029476051481,
"value": "BM04当前德国不能发货，可以发货时要为用户补发一台BM04\n\nFull Name: Liliana Bely\n\nStreet Address: Zum Kreuzstein 1\n\nCity: Lengede\n\nState: Niedersachsen \n\nCountry: Germany\n\nZipcode: 38268\n\nContact Number: +4917621483670\n\nEmail address: lilianamp63@gmail.com"
},
{
"id": 34154549939865,
"value": "cpi__unable_to_power_on",
"name": "CPI::Unable to power on"
}
],
"custom_status_id": 32358772424217,
"ticket_id": 1251601,
"assignee_id": 51918339557017,
"created": "2026-05-12T14:00:15Z",
"subject": "Follow-up on BM04 Replacement Device",
"support_type": "Agent",
"32685292044825": "Unknown",
"33749938239513": "electrical::Baby Monitor::BM04",
"34029476051481": "BM04当前德国不能发货，可以发货时要为用户补发一台BM04\n\nFull Name: Liliana Bely\n\nStreet Address: Zum Kreuzstein 1\n\nCity: Lengede\n\nState: Niedersachsen \n\nCountry: Germany\n\nZipcode: 38268\n\nContact Number: +4917621483670\n\nEmail address: lilianamp63@gmail.com",
"34154549939865": "CPI::Unable to power on",
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "unknown",
"name": "Unknown"
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{
"id": 33749938239513,
"value": "electrical__baby_monitor__bm04",
"name": "electrical::Baby Monitor::BM04"
},
{
"id": 34029476051481,
"value": "BM04当前德国不能发货，可以发货时要为用户补发一台BM04\n\nFull Name: Liliana Bely\n\nStreet Address: Zum Kreuzstein 1\n\nCity: Lengede\n\nState: Niedersachsen \n\nCountry: Germany\n\nZipcode: 38268\n\nContact Number: +4917621483670\n\nEmail address: lilianamp63@gmail.com"
},
{
"id": 34154549939865,
"value": "cpi__unable_to_power_on",
"name": "CPI::Unable to power on"
}
],
"ticket": {
"id": 1251601,
"subject": "Follow-up on BM04 Replaceme...",
"description": "This is a follow-up to your previous request #1148819 \"Warranty Request – Momcozy ...\"\n\nHello Momcozy Support Team,\n\nI hope you are doing well.\n\nI would like to kindly follow up regarding the status of my BM04 replacement device. I wanted to ask if there have been any updates on availability.\n\nCould you please let me know whether the baby monitor is back in stock yet and, if so, when the replacement shipment might be expected?\n\nThank you very much in advance for your reply.\n\nKind regards,\nLiliana Bely\n\n\n\nMomcozy support <support@momcozy.com> schrieb am Sa. 11. Apr. 2026 um 06:02:\n\nHi Liliana Bely,\n\nThis is an automated system message.\n\nHope your day is going well! We will close this ticket if no further assistance is needed at this time, and you’re always welcome to reach out to us again for any follow-up needs.\n\nIf you still require our support with this issue, simply reply directly to this email and we will continue to follow up for you. For new inquiries, feel free to send us a new email—we’re always here to help!\n\nA copy of the latest update for your reference:\n\nDear Liliana Bely,\n \nThank you for your reply and for your patience. We have recorded your replacement request for the BM04 device and will contact you by email as soon as it is back in stock.\n \nWe would like to inform you in advance that our system may automatically close your ticket after a period of inactivity. However, this does not mean your issue is considered resolved. You are always welcome to reply to this email or contact us again at any time if you have additional questions or concerns.\n \nThank you for your understanding and support.\n \nKind regards,\n \nMomcozy Support Team\n\nWarm regards,\nThe Momcozy Support Team\n\n\nThis email is a service from Momcozy. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\nOn April 7, 2026 at 10:38:34 PM UTC, Liliana Bely lilianamp63@gmail.com wrote:\n\n}\nDear Momcozy Support Team,\n\nthank you for your response and your offer.\n\nI appreciate the option, however I would prefer to receive the replacement device (BM04) instead of a cash code.\n\nAs previously discussed, I am willing to wait until the item is back in stock.\n\nI would kindly ask you to keep my replacement request open and inform me once the device becomes available again.\n\nThank you very much for your understanding and support.\n\nKind regards,\nLiliana Bely\n\n\nMomcozy support <support@momcozy.com> schrieb am Di. 7. Apr. 2026 um 15:01:\nOn April 7, 2026 at 10:37:10 PM UTC, Liliana Bely lilianamp63@gmail.com wrote:\n\n}\nDear Momcozy Support Team,\n\nthank you for your response and your offer.\n\nI appreciate the option, however I would prefer to receive the replacement device (BM04) instead of a cash code.\n\nAs previously discussed, I am willing to wait until the item is back in stock.\n\nI would kindly ask you to keep my replacement request open and inform me once the device becomes available again.\n\nThank you very much for your understanding and support.\n\nKind regards,\nLiliana Bely \n\n\nRT-Lisalin (Momcozy support) <support@momcozy.com> schrieb am So. 5. Apr. 2026 um 14:25:\n\nHi there,\n \nGood day!\n \nThank you for the response.\n \nWe truly apologize for the inconvenience, but unfortunately, we don't have an exact timeline for when the item will be back in stock and we can't ship the device from other warehouse currently.\n \nIf you prefer not to wait for the restock, we can apply for a 60USD cash code for you — this is the maximum amount we are able to approve at this time. A cash code is like a discount code you can use in our official website. This isn't much but if you agree, please send us your full name and email address.\n \nThank you for your patience and understanding.\n \nLooking forward to your reply.\n \nBest regards,\n \nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\nOn April 3, 2026 at 10:36:57 AM UTC, Liliana Bely lilianamp63@gmail.com wrote:\n\nDear Momcozy Support Team,\n\nthank you for your update.\n\nI understand that the BM04 is currently out of stock in Germany. I am willing to wait for the same model.\n\nHowever, I would like to kindly ask if it would be possible to ship the BM04 from another warehouse or location, if available.\n\nIf not, I would appreciate it if you could provide an estimated timeframe for when the item will be back in stock.\n\nThank you very much for your support and assistance.\n\nKind regards,\nLiliana Bely\n\n\nRT-Lisalin (Momcozy support) <support@momcozy.com> schrieb am Fr. 3. Apr. 2026 um 12:24:\n\nHi Liliana Bely,\n \nGood day.\n \nWe regret to inform you that this device is currently out of stock in Germany, and we do not have a confirmed restock date.\n \nIf you are willing to wait, we will ship it to you as soon as it becomes available.\n \nThank you for your understanding and patience.\n \nBest regards,\n \nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\nOn April 3, 2026 at 4:50:05 AM UTC, Liliana Bely lilianamp63@gmail.com wrote:\n\nDear Momcozy Support Team,\n\nthank you very much for your kind support and for offering a replacement.\n\nI would like to proceed.\n\nPlease find my delivery details below:\n\nFull Name: Liliana Bely\n\nStreet Address: Zum Kreuzstein 1 (https://www.google.com/maps/search/Zum+Kreuzstein+1?entry=gmail&source=g)\n\nCity: Lengede\n\nState: Niedersachsen \n\nCountry: Germany\n\nZipcode: 38268\n\nContact Number: +4917621483670\n\nEmail address: lilianamp63@gmail.com\n\n\nThank you again for your assistance.\n\n\nKind regards,\n\nLiliana Bely\n\n\n\nRT-Lisalin (Momcozy support) <support@momcozy.com> schrieb am Fr. 3. Apr. 2026 um 04:50:\n\nHi Liliana Bely,\n \nThank you for providing the videos.\n \nNormally, we require an order number to verify warranty service.\n \nHowever, since you are unable to provide one, we will process a one-time special replacement for you as a gesture of goodwill and to ensure a better user experience. Please note that the replacement item will not be covered under our warranty.\n \nIf you'd like to proceed, please confirm your delivery address as below format:\n \nFull Name:\n \nStreet Address:\n \nCity:\n \nState:\n \nCountry:\n \nZipcode:\n \nContact Number:\n \nEmail address:\n \nWe'll act immediately upon your confirmation.\n \nBest regards,\n \nMomcozy Customer Support Team\n \n \n\nThis email is a service from Momcozy. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\nOn April 2, 2026 at 11:04:05 AM UTC, Liliana Bely lilianamp63@gmail.com wrote:\n\nHello,\n\nIMG_3447.jpeg (https://drive.google.com/file/d/1_2ebK2Qm5_khFsfkA1WiID9dx72H8Vrl)\n\n\n\n\nBest regards,\nLiliana Bely\n\n\nRT-Lisalin (Momcozy support) <support@momcozy.com> schrieb am Do. 2. Apr. 2026 um 10:16:\n\nHi Liliana Bely,\n \nGood day.\n \nCan you please provide a photo showing the SN number displayed on the bottom of the machine? \n \nMeanwhile, please record a video while trying the above troubleshooting for us to better identify the issue.\n \nWe'll provide you with the most suitable solution once receive your reply.\n \nBest regards,\nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\nOn April 1, 2026 at 11:12:37 PM UTC, Liliana Bely lilianamp63@gmail.com wrote:\n\nDear Momcozy Support Team,\n\nthank you for your response.\n\nI have followed all the troubleshooting steps you suggested:\n\n*\n\nI tested the device with different 5V/2A power adapters and cables\n\n*\n\nI tried resetting the monitor by holding the power button for 8 seconds\n\nAdditionally, I noticed that the charging indicator light turns on when the device is plugged in, so it appears to receive power. However, the screen does not turn on at all and the monitor remains completely unresponsive.\n\nUnfortunately, the issue still persists.\n\nSince the product was new and only used for a very short time, I believe this is a defect.\n\nI understand your note regarding authorized sellers, however as the product was originally purchased as a gift and was new and sealed, I kindly ask if there is still a possibility for support in this case.\n\nCould you please advise on the next steps regarding repair or replacement?\n\nThank you very much for your help.\n\nKind regards,\n\nLiliana Bely\n\nKate (Momcozy support) <support@momcozy.com> schrieb am Do. 2. Apr. 2026 um 00:58:\n\nOn April 5, 2026 at 12:25:24 PM UTC, RT-Lisalin support@momcozy.com wrote:\n\nHi there,\n \nGood day!\n \nThank you for the response.\n \nWe truly apologize for the inconvenience, but unfortunately, we don't have an exact timeline for when the item will be back in stock and we can't ship the device from other warehouse currently.\n \nIf you prefer not to wait for the restock, we can apply for a 60USD cash code for you — this is the maximum amount we are able to approve at this time. A cash code is like a discount code you can use in our official website. This isn't much but if you agree, please send us your full name and email address.\n \nThank you for your patience and understanding.\n \nLooking forward to your reply.\n \nBest regards,\n \nMomcozy Customer Support Team\n\n[WM2M99-X3Z02]",
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"body": "Hi there,\n \nHope everything is going well.\n \nThank you for confirming your address is still valid; we have successfully recorded it.\n \nWe will arrange for a replacement BM04 monitor for you immediately.\n \n Estimated dispatch time: 1-2 business days \n Estimated delivery time: 7-12 business days after dispatch \nYou will receive feedback emails from our system regarding your service experience. If you are satisfied with our service, we hope you will leave us valuable positive feedback. Your recognition means a lot to us.\n \nThank you again for your patience and understanding. Have a nice day!\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hi there,\n\nHope everything is going well.\n\nThank you for confirming your address is still valid; we have successfully recorded it.\n\nWe will **arrange for a replacement BM04 monitor** for you immediately.\n\n- **Estimated dispatch time**: 1-2 business days\n\n\n\n- **Estimated delivery time**: 7-12 business days after dispatch\n\n\nYou will receive feedback emails from our system regarding your service experience. If you are satisfied with our service, we hope you will leave us valuable positive feedback. Your recognition means a lot to us.\n\nThank you again for your patience and understanding. Have a nice day!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br> <br>Hope everything is going well.<br> <br>Thank you for confirming your address is still valid; we have successfully recorded it.<br> <br>We will <strong>arrange for a replacement BM04 monitor</strong> for you immediately.<br> <br><ul dir=\"auto\"><li><strong>Estimated dispatch time</strong>: 1-2 business days</li></ul> <br><ul dir=\"auto\"><li><strong>Estimated delivery time</strong>: 7-12 business days after dispatch</li></ul> <br>You will receive feedback emails from our system regarding your service experience. If you are satisfied with our service, we hope you will leave us valuable positive feedback. Your recognition means a lot to us.<br> <br>Thank you again for your patience and understanding. Have a nice day!<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi there,\n \nHope everything is going well.\n \nThank you for confirming your address is still valid; we have successfully recorded it.\n \nWe will arrange for a replacement BM04 monitor for you immediately.\n \n Estimated dispatch time: 1-2 business days \n Estimated delivery time: 7-12 business days after dispatch \nYou will receive feedback emails from our system regarding your service experience. If you are satisfied with our service, we hope you will leave us valuable positive feedback. Your recognition means a lot to us.\n \nThank you again for your patience and understanding. Have a nice day!\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello Momcozy Support Team,\n\nThank you for your update.\n\nI confirm that my delivery address is still correct. Please find my details below:\n\n**Name:** Liliana Bely\n**Address:** Zum Kreuzstein 1\n38268 Lengede\nGermany (Deutschland)\n\n**Phone number:** 0178 5472183\n\nPlease proceed with the shipment of the replacement device.\n\nThank you very much for your support.\n\nKind regards,\nLiliana Bely\n\n\n\n\n\nJackson (Momcozy support) <support@momcozy.com> schrieb am Mi. 13. Mai 2026 um 08:48:",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div><div style=\"font-size: inherit;\"><div style=\"font-size: inherit;\">\n\n<p dir=\"auto\">Hello Momcozy Support Team,</p>\n<p dir=\"auto\">Thank you for your update.</p>\n<p dir=\"auto\">I confirm that my delivery address is still correct. Please find my details below:</p>\n<p dir=\"auto\"><b>Name:</b> Liliana Bely<br>\n<b>Address:</b> Zum Kreuzstein 1<br>\n38268 Lengede<br>\nGermany (Deutschland)</p>\n<p dir=\"auto\"><b>Phone number:</b> <a href=\"tel:0178%205472183\" rel=\"noreferrer\">0178 5472183</a></p>\n<p dir=\"auto\">Please proceed with the shipment of the replacement device.</p>\n<p dir=\"auto\">Thank you very much for your support.</p>\n<p dir=\"auto\">Kind regards,<br>\nLiliana Bely</p>\n\n</div></div><br></div><div><br><div><div dir=\"ltr\">Jackson (Momcozy support) <<a href=\"mailto:support@momcozy.com\" rel=\"noreferrer\">support@momcozy.com</a>> schrieb am Mi. 13. Mai 2026 um 08:48:<br></div></div></div></div>",
"plain_body": "Hello Momcozy Support Team, \n Thank you for your update. \n I confirm that my delivery address is still correct. Please find my details below: \n Name: Liliana Bely\n\nAddress: Zum Kreuzstein 1\n\n38268 Lengede\n\nGermany (Deutschland) \n Phone number: 0178 5472183 \n Please proceed with the shipment of the replacement device. \n Thank you very much for your support. \n Kind regards,\n\nLiliana Bely \n\n \n \n Jackson (Momcozy support) <support@momcozy.com> schrieb am Mi. 13. Mai 2026 um 08:48:",
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"body": "Hi there,\n\nHope everything is going well.\n\nThank you for your patience. We are pleased to inform you that the BM04 monitor you requested has **arrived**.\n\nTo expedite the reshipment process, please confirm: **Is the shipping address you provided previously still valid?**\n\nIf the address has changed, please provide the new detailed address (including recipient's name, detailed address, and postal code) and **contact phone number**.\n\nOnce we receive your confirmation, we will arrange shipment immediately.\n\nThank you again for your understanding and support. We look forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br> <br>Hope everything is going well.<br> <br>Thank you for your patience. We are pleased to inform you that the BM04 monitor you requested has <strong>arrived</strong>.<br> <br>To expedite the reshipment process, please confirm: <strong>Is the shipping address you provided previously still valid?</strong><br> <br>If the address has changed, please provide the new detailed address (including recipient's name, detailed address, and postal code) and <strong>contact phone number</strong>.<br> <br>Once we receive your confirmation, we will arrange shipment immediately.<br> <br>Thank you again for your understanding and support. We look forward to your reply.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi there,\n \nHope everything is going well.\n \nThank you for your patience. We are pleased to inform you that the BM04 monitor you requested has arrived.\n \nTo expedite the reshipment process, please confirm: Is the shipping address you provided previously still valid?\n \nIf the address has changed, please provide the new detailed address (including recipient's name, detailed address, and postal code) and contact phone number.\n \nOnce we receive your confirmation, we will arrange shipment immediately.\n \nThank you again for your understanding and support. We look forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "This is a follow-up to your previous request #1148819 \"Warranty Request – Momcozy ...\"\n\nHello Momcozy Support Team,\n\nI hope you are doing well.\n\nI would like to kindly follow up regarding the status of my BM04 replacement device. I wanted to ask if there have been any updates on availability.\n\nCould you please let me know whether the baby monitor is back in stock yet and, if so, when the replacement shipment might be expected?\n\nThank you very much in advance for your reply.\n\nKind regards,\nLiliana Bely\n\n\n\n\n\nMomcozy support <support@momcozy.com> schrieb am Sa. 11. Apr. 2026 um 06:02:",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1148819\" target=\"_blank\" rel=\"ticket\">#1148819</a> \"Warranty Request – Momcozy ...\"</div><div><div style=\"font-size: inherit;\"><div style=\"font-size: inherit;\">\n\n<p dir=\"auto\">Hello Momcozy Support Team,</p>\n<p dir=\"auto\">I hope you are doing well.</p>\n<p dir=\"auto\">I would like to kindly follow up regarding the status of my BM04 replacement device. I wanted to ask if there have been any updates on availability.</p>\n<p dir=\"auto\">Could you please let me know whether the baby monitor is back in stock yet and, if so, when the replacement shipment might be expected?</p>\n<p dir=\"auto\">Thank you very much in advance for your reply.</p>\n<p dir=\"auto\">Kind regards,<br>\nLiliana Bely</p>\n\n</div></div><br></div><div><br><div><div dir=\"ltr\">Momcozy support <<a href=\"mailto:support@momcozy.com\" rel=\"noreferrer\">support@momcozy.com</a>> schrieb am Sa. 11. Apr. 2026 um 06:02:<br></div></div></div></div>",
"plain_body": "This is a follow-up to your previous request #1148819 \"Warranty Request – Momcozy ...\" \n\n Hello Momcozy Support Team, \n I hope you are doing well. \n I would like to kindly follow up regarding the status of my BM04 replacement device. I wanted to ask if there have been any updates on availability. \n Could you please let me know whether the baby monitor is back in stock yet and, if so, when the replacement shipment might be expected? \n Thank you very much in advance for your reply. \n Kind regards,\n\nLiliana Bely \n\n \n \n Momcozy support <support@momcozy.com> schrieb am Sa. 11. Apr. 2026 um 06:02:",
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