提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251604",
"subject": "New ['refund'] request - RMA #AO9SR98Y (ORDER #JJ1653131)",
"description": "Hi Momcozy, \r\n\r\nYou've received a new ['refund'] request. Check its details below: \r\n\r\nRMA #AO9SR98Y\r\nOrder #JJ1653131\r\n\r\nRMA status: Pending approval",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T14:00:19Z",
"updated_at": "2026-05-13T03:18:26Z"
},
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"agents_notes_label": "",
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"category_name": "Orders&Logistics::Return-No longer need",
"category_value": "orders_logistics__return-no_longer_need",
"category_zh": "不再需要而退货"
},
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"messages": [
{
"conversation_id": "57866505303961",
"type": "Comment",
"created_at": "2026-05-13T03:18:26Z",
"author_id": "52091955386265",
"author_name": "RT-CD-Pump-Eon",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
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"text": "Hello,\n \nThank you for contacting us. We have received your return and refund request.\n \nTo ensure you are fully informed about our return policy and to proceed with your request, we are happy to share our 30-Day Risk-Free Return Policy, and you can view the full details by clicking here:\nhttps://momcozy.com/pages/return-exchange\n \nTo qualify for an unconditional return (within 30 days of receiving your package), please ensure the following:\n \nThe original packaging remains unopened and in perfect condition, and the product has not been used.\nAll items from the shipment are returned, including any free gifts received.\nReturn shipping fees are the customer’s responsibility.\nItems marked with a clearance price are non-refundable.\n💡 Please note that the return address is different from the shipping address on your package. We will provide the correct return address in the upcoming return instructions.\n \nIf the package is sent to any other address, we may not receive it, which could result in your refund failing. Please make sure to follow this carefully.\n \n💡 If you agree to the above terms, please send us photos of the product(s) you wish to return, following the requirements below, according to the condition of your package.\n \n📦 If the outer package is unopened:\nPlease take a photo of the shipping label, clearly showing:\n• Tracking number\n• Carrier information\n \n📦 If the outer shipping carton has been opened but the product packaging box remains sealed:\n \n⚠️ Important: Please do not remove the plastic seal or open the sealing strip on the inner packaging box.\nPlease provide the following photos:\n• Front of the product packaging – showing the product name clearly\n• Back or bottom label – showing the SKU, model number, or serial number\n• Overall view of the product/package – to show its condition\n \n✅️Once we receive the photos, we will promptly guide you through the next steps.\nAlternatively, if you decide to keep your order, we would like to offer you a 25% refund for the products you wish to return. This way, you can continue to enjoy your product with a partial refund.\n \nWe respect all of your decisions and are happy to provide the corresponding solution. We look forward to your response and to assisting you further.\n \nWarm regards,\nMomcozy Customer Support Team"
},
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"author_id": "57851691887129",
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"author_role": "end-user",
"sender_type": "customer",
"channel": "api",
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"text": "Hi Momcozy, \n\n You've received a new ['refund'] request. Check its details below: \n\n RMA #AO9SR98Y\n\nOrder #JJ1653131 \n\n RMA status: Pending approval"
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}
ticket_raw_json
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"ticket": {
"id": 1251604,
"subject": "New ['refund'] request - RM...",
"description": "\r\nHi Momcozy, \r\n\r\nYou've received a new ['refund'] request. Check its details below: \r\n\r\nRMA #AO9SR98Y\r\nOrder #JJ1653131\r\n\r\nRMA status: Pending approval",
"is_group_public": true,
"status": "pending",
"type": "incident",
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"url": "https://rootglobal.zendesk.com/api/v2/tickets/1251604.json",
"custom_status_id": 32358772424217,
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"body": "Hello,\n \nThank you for contacting us. We have received your return and refund request.\n \nTo ensure you are fully informed about our return policy and to proceed with your request, we are happy to share our 30-Day Risk-Free Return Policy, and you can view the full details by clicking here:\nhttps://momcozy.com/pages/return-exchange\n \nTo qualify for an unconditional return (within 30 days of receiving your package), please ensure the following:\n \nThe original packaging remains unopened and in perfect condition, and the product has not been used.\nAll items from the shipment are returned, including any free gifts received.\nReturn shipping fees are the customer’s responsibility.\nItems marked with a clearance price are non-refundable.\n💡 Please note that the return address is different from the shipping address on your package. We will provide the correct return address in the upcoming return instructions.\n \nIf the package is sent to any other address, we may not receive it, which could result in your refund failing. Please make sure to follow this carefully.\n \n💡 If you agree to the above terms, please send us photos of the product(s) you wish to return, following the requirements below, according to the condition of your package.\n \n📦 If the outer package is unopened:\nPlease take a photo of the shipping label, clearly showing:\n• Tracking number\n• Carrier information\n \n📦 If the outer shipping carton has been opened but the product packaging box remains sealed:\n \n⚠️ Important: Please do not remove the plastic seal or open the sealing strip on the inner packaging box.\nPlease provide the following photos:\n• Front of the product packaging – showing the product name clearly\n• Back or bottom label – showing the SKU, model number, or serial number\n• Overall view of the product/package – to show its condition\n \n✅️Once we receive the photos, we will promptly guide you through the next steps.\nAlternatively, if you decide to keep your order, we would like to offer you a 25% refund for the products you wish to return. This way, you can continue to enjoy your product with a partial refund.\n \nWe respect all of your decisions and are happy to provide the corresponding solution. We look forward to your response and to assisting you further.\n \nWarm regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T03:18:26Z",
"author_id": 52091955386265,
"public": true
}
}
}
conversation_raw_json
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"id": 57866505303961,
"type": "Comment",
"author_id": 52091955386265,
"body": "Hello,\n\nThank you for contacting us. We have received your return and refund request.\n\nTo ensure you are fully informed about our return policy and to proceed with your request, we are happy to share our 30-Day Risk-Free Return Policy, and you can view the full details by clicking here:\nhttps://momcozy.com/pages/return-exchange\n\nTo qualify for an unconditional return (within 30 days of receiving your package), please ensure the following:\n\nThe original packaging remains unopened and in perfect condition, and the product has not been used.\nAll items from the shipment are returned, including any free gifts received.\nReturn shipping fees are the customer’s responsibility.\nItems marked with a clearance price are non-refundable.\n💡 Please note that the return address is different from the shipping address on your package. We will provide the correct return address in the upcoming return instructions.\n\nIf the package is sent to any other address, we may not receive it, which could result in your refund failing. Please make sure to follow this carefully.\n\n💡 If you agree to the above terms, please send us photos of the product(s) you wish to return, following the requirements below, according to the condition of your package.\n\n📦 If the outer package is unopened:\nPlease take a photo of the shipping label, clearly showing:\n• Tracking number\n• Carrier information\n\n📦 If the outer shipping carton has been opened but the product packaging box remains sealed:\n\n⚠️ Important: Please do not remove the plastic seal or open the sealing strip on the inner packaging box.\nPlease provide the following photos:\n• Front of the product packaging – showing the product name clearly\n• Back or bottom label – showing the SKU, model number, or serial number\n• Overall view of the product/package – to show its condition\n\n✅️Once we receive the photos, we will promptly guide you through the next steps.\nAlternatively, if you decide to keep your order, we would like to offer you a 25% refund for the products you wish to return. This way, you can continue to enjoy your product with a partial refund.\n\nWe respect all of your decisions and are happy to provide the corresponding solution. We look forward to your response and to assisting you further.\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for contacting us. We have received your return and refund request.<br> <br>To ensure you are fully informed about our return policy and to proceed with your request, we are happy to share our 30-Day Risk-Free Return Policy, and you can view the full details by clicking here:<br><a rel=\"noopener noreferrer\" href=\"https://momcozy.com/pages/return-exchange\">https://momcozy.com/pages/return-exchange</a><br> <br>To qualify for an unconditional return (within 30 days of receiving your package), please ensure the following:<br> <br>The original packaging remains unopened and in perfect condition, and the product has not been used.<br>All items from the shipment are returned, including any free gifts received.<br>Return shipping fees are the customer’s responsibility.<br>Items marked with a clearance price are non-refundable.<br>💡 Please note that the return address is different from the shipping address on your package. We will provide the correct return address in the upcoming return instructions.<br> <br>If the package is sent to any other address, we may not receive it, which could result in your refund failing. Please make sure to follow this carefully.<br> <br>💡 If you agree to the above terms, please send us photos of the product(s) you wish to return, following the requirements below, according to the condition of your package.<br> <br>📦 If the outer package is unopened:<br>Please take a photo of the shipping label, clearly showing:<br>• Tracking number<br>• Carrier information<br> <br>📦 If the outer shipping carton has been opened but the product packaging box remains sealed:<br> <br>⚠️ Important: Please do not remove the plastic seal or open the sealing strip on the inner packaging box.<br>Please provide the following photos:<br>• Front of the product packaging – showing the product name clearly<br>• Back or bottom label – showing the SKU, model number, or serial number<br>• Overall view of the product/package – to show its condition<br> <br>✅️Once we receive the photos, we will promptly guide you through the next steps.<br>Alternatively, if you decide to keep your order, we would like to offer you a 25% refund for the products you wish to return. This way, you can continue to enjoy your product with a partial refund.<br> <br>We respect all of your decisions and are happy to provide the corresponding solution. We look forward to your response and to assisting you further.<br> <br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for contacting us. We have received your return and refund request.\n \nTo ensure you are fully informed about our return policy and to proceed with your request, we are happy to share our 30-Day Risk-Free Return Policy, and you can view the full details by clicking here:\nhttps://momcozy.com/pages/return-exchange\n \nTo qualify for an unconditional return (within 30 days of receiving your package), please ensure the following:\n \nThe original packaging remains unopened and in perfect condition, and the product has not been used.\nAll items from the shipment are returned, including any free gifts received.\nReturn shipping fees are the customer’s responsibility.\nItems marked with a clearance price are non-refundable.\n💡 Please note that the return address is different from the shipping address on your package. We will provide the correct return address in the upcoming return instructions.\n \nIf the package is sent to any other address, we may not receive it, which could result in your refund failing. Please make sure to follow this carefully.\n \n💡 If you agree to the above terms, please send us photos of the product(s) you wish to return, following the requirements below, according to the condition of your package.\n \n📦 If the outer package is unopened:\nPlease take a photo of the shipping label, clearly showing:\n• Tracking number\n• Carrier information\n \n📦 If the outer shipping carton has been opened but the product packaging box remains sealed:\n \n⚠️ Important: Please do not remove the plastic seal or open the sealing strip on the inner packaging box.\nPlease provide the following photos:\n• Front of the product packaging – showing the product name clearly\n• Back or bottom label – showing the SKU, model number, or serial number\n• Overall view of the product/package – to show its condition\n \n✅️Once we receive the photos, we will promptly guide you through the next steps.\nAlternatively, if you decide to keep your order, we would like to offer you a 25% refund for the products you wish to return. This way, you can continue to enjoy your product with a partial refund.\n \nWe respect all of your decisions and are happy to provide the corresponding solution. We look forward to your response and to assisting you further.\n \nWarm regards,\nMomcozy Customer Support Team",
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"body": "Hi Momcozy, \r\n\r\nYou've received a new ['refund'] request. Check its details below: \r\n\r\nRMA #AO9SR98Y\r\nOrder #JJ1653131\r\n\r\nRMA status: Pending approval",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Hi Momcozy, </p>\n\n<p dir=\"auto\">You've received a new ['refund'] request. Check its details below: </p>\n\n<p dir=\"auto\">RMA #AO9SR98Y\n<br>Order #JJ1653131</p>\n\n<p dir=\"auto\">RMA status: Pending approval</p></div>",
"plain_body": "Hi Momcozy, \n\n You've received a new ['refund'] request. Check its details below: \n\n RMA #AO9SR98Y\n\nOrder #JJ1653131 \n\n RMA status: Pending approval",
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